TOGUARD

Safety Cautions

1. Please do not place any container with liquid on the NVR.
2. Please use the product in an open space and do not block the air vents.
3. For your safety, please use the original power supply provided.
4. If the NVR starts or works abnormally, please unplug the power adapter and clean the dust on the mainboard in the NVR device, then restart the NVR.
5. Please obey the regulations and policies in your country and area when installing the product.

Packing List

The package includes:

• NVR x1 (Hard Disk Drive not included)
• IP Camera x2
• PTZ Camera x2
• Quick Guide x1
• Ethernet Cable x1
• DC 12V/2A Power Adapter x1 (for NVR)
• DC 12V/1A Power Adapter x4 (for IP Camera)
• USB Mouse x1
• Screw x4 (for HDD)
• 5DB Antenna x2 (for IP Camera)

Visual representation of items: NVR unit with antennas, bullet-style IP camera with antenna, dome-style PTZ camera with antenna, a booklet, various cables, power adapters, screws, and antennas.

Product Overview

NVR Unit: Features VGA Output, Ethernet Port, DC-In power port, and two antennas. It also has HD Output and USB ports.

Diagram shows the rear panel of the NVR with labeled ports: Antenna, VGA Output, Ethernet Port, DC-In, HD Output, USB Port.

IP Camera (Bullet Style): Features Night Vision, LED indicator, lens, antenna, installation hole, Ethernet port, and DC-In power port.

Diagram shows a bullet-style camera with labels pointing to: LED, Night Vision, Antenna, Ethernet Port, DC-In, Installation Hole, and Stand.

PTZ Camera (Dome Style): Features Night Vision, LED indicator, lens, antenna, installation hole, Ethernet port, and DC-In power port.

Diagram shows a dome-style camera with labels pointing to: LED, Lens, Night Vision, Antenna, Ethernet Port, DC-In, Installation Hole.

Hard Disk Drive Installation and System Connections

Hard Disk Drive Installation

IMPORTANT: A Hard Disk Drive (HDD) is required for recording and playback. The NVR system supports a 3.5'' SATA HDD, which must be formatted after installation.

1. Step 1: Unscrew and remove the top cover of the NVR.
2. Step 2: Connect the SATA power and data cables of the NVR to the corresponding ports of the Hard Disk Drive.
3. Step 3: Hold the Hard Disk Drive and the NVR together, carefully turn them over, then align the screw holes on the Hard Disk Drive with the screw holes on the NVR housing.
4. Step 4: Using a Phillips screwdriver, secure the Hard Disk Drive to the NVR housing with the provided screws, then reassemble the top cover of the NVR.

Diagrams illustrate each step: removing the cover, connecting SATA cables, aligning screw holes, and screwing the HDD in place.

System Connections

Note: Do not permanently fix the IP Camera until you can see the image on the monitor and confirm the ideal installation position.

1. Unwind the antennas of the NVR.
2. Install and tighten the antennas on the IP cameras.
3. Plug the power adapter (12V/2A) into the NVR and a power socket.
4. Plug the power adapter (12V/1A) into each IP Camera and a power socket.

Diagram shows the NVR unit with antennas connected, and two cameras (bullet and dome) with antennas and power adapters being connected.

Operate NVR System with a Monitor

Live Picture

Connect the NVR and cameras to power. Connect a monitor to the NVR via HDMI or VGA port (cables not included). Wait 2-3 minutes for the live pictures from the cameras to display. Connect a mouse to operate the NVR system.

Notes:

• Default Username: admin. Default Password: empty.
• The NVR system connects to the network via Ethernet cable.
• To protect privacy, set a password via System setup > System Admin > User > Set password.

Screenshot shows the NVR interface with menu options like General setup, Record setup, Network setup, Channel Setup, System Admin. The 'User list' and 'Set password' dialog is visible.

If you do not have a monitor, you can operate the NVR system on a PC (see pages 11 and 18 for details).

Hard Disk Drive Formatting

After installing the HDD, right-click on the main interface and navigate to System Setup > General setup > HDD Setup. If the HDD is not formatted, select it and click Format.

Video Recording

To set the recording mode, right-click on the main interface and select System setup > Record setup > Record Plan. The default mode is 24/7 recording.

Scheduled Record: Select Channel and click the Time icon ⏰. Select the desired days and hours (areas turn Red) and click Apply to save.

Motion Record: Select Channel and click the Motion icon ?. Select the desired days and hours (areas turn Green) and click Apply to save. Recording starts when motion is detected.

Tips:

• Changing from 24/7 to time or motion recording helps prolong HDD storage.
• Sensor record requires an external device and is not supported by this NVR.

Screenshot shows the Record Plan interface with a grid for scheduling recording by day and hour, with options for Time and Motion recording.

Video Playback

To play recorded videos, right-click on the main interface and select Video Playback. Select the Date (Green color), Channel, and Record Mode (6), then click Search.

The interface displays live feeds from cameras (CAM1) and a timeline. Key elements are labeled:

• ① Display the timeline by Day/Hour
• ② Video Recording Time
• ③ Area for Video Playing
• ④ Pause/Play/Fast Forward controls ▶️⏸️⏩
• ⑤ Filtered Videos List
• ⑥ Filters (Time, Motion, Sensor)

Option 1: Select a video file from the Filtered Videos List (⑤) and click Play or File Playback.

Option 2: Left-click on the Red (Scheduled Record) or Green (Motion Record) parts of the timeline. Up to 4 channels can be played simultaneously.

Tip: Sensor record playback is not supported.

Screenshot shows a multi-camera view, a calendar for selecting dates, filter options, and a timeline for playback.

Video Backup

To back up videos, right-click on the main interface and select Video Backup.

Steps:

1. Select Channel, Record mode, and Search Time, then click Search.
2. Tick the video files you want to back up, click Backup, and insert a USB Drive when prompted.
3. Unplug the mouse and insert your USB Drive within one minute. The selected videos will be backed up automatically.

Tips:

• The NVR supports USB Drives up to 32GB, formatted as FAT32.
• An extra USB Hub may be needed to connect both a mouse and a USB Drive simultaneously.
• Videos can also be backed up one by one via the Video Playback interface.

Screenshot shows the Video Backup interface with options to select channels, record modes, search time, and a list of video files with checkboxes for selection and a backup button.

Network Setup

To remotely view videos, ensure the NVR is connected to the router via Ethernet cable. Navigate to System setup > Network setup to check Cloud ID, IP address, and Web port.

• Ensure Cloud(P2P) status is ONLINE. If OFFLINE, unplug and replug the Ethernet cable.
• The number following Cloud(P2P) is the Cloud ID (e.g., 1265652652).
• Verify that DHCP, Cloud(P2P), and Enable (for Net Diagnose Info) are ticked.
• Confirm Network status is Healthy Network.
• Web port may vary.

Screenshot shows the Network setup interface with fields for DHCP, IP address, Subnet mask, Gateway, DNS, Web port, and Network Status showing 'Healthy Network'.

Other Functions on the Menu Bar

Right-click on the main interface to show the menu bar. Functions include:

• Split screen: Change the number of channels displayed.
• Video Manage: Add IP Cameras (e.g., by Match Code), manage cameras and channels.
• System setup: Includes General setup (Language, Time, Display Resolution, HDD info), Record setup (record modes), Network setup (IP address, Cloud ID), and System Admin (version, updates, user/password, factory reset, logs).
• Video playback: Play recorded videos.
• Video backup: Back up selected historical videos.
• Color adjust: Adjust Brightness, Contrast, Sharpness, etc. of each channel's picture.
• PTZ control: Control PTZ cameras using direction buttons (Up/Down/Left/Right) to adjust angle.
• Volume: Adjust audio volume.
• Setup Wizard: Show QR codes for app downloading and Cloud ID checking.
• Fast Network: Configure network settings.
• Wireless Add: Add wireless devices.
• Exit System: Log out, reboot, or shut down the system.

Screenshot shows a vertical menu list with icons and text labels for various functions.

Operate NVR System from Client on PC

Important:

• Visit www.toguard.cc to download the EseeCloud client from the support section. Install and launch it following the instructions.
• Check the Cloud ID from the Network setup section. Alternatively, contact the service team for the PC client software.
• Connect the NVR system to the router via Ethernet cable.
• Ensure the Cloud(P2P) status is ONLINE. If OFFLINE, unplug and replug the Ethernet cable.
• Ensure the Network status is Healthy Network.

Client Installation and Login

Step 1: Double-click the EseeCloud_Setup.exe file to install and run the client.

Step 2: Log in to EseeCloud Client using the default username admin and an empty password (if not set).

Screenshot shows the EseeCloud login window with fields for username, password, and login button.

Step 3: Click Experience to start. Click +Add to open the Add Device window.

Step 4: Select the Cloud ID option. Enter the NVR's Cloud ID, select Type as NVR, enter the password (if set, otherwise leave empty), and enter 4 for Number of Channels. Click Finish.

Screenshot shows the 'Add Device' window with fields for Cloud ID, Port, User Name, Password, Area, Device Name, Type (NVR selected), Number of Channels (4), Channel Serial, Channel Name, Channel Type, and Panorama.

Step 5: After successful addition, click the ▶️ icon to connect to your NVR.

Video Playback and Backup (Client)

Step 1: Left-click the ⚙️ icon on the bottom menu bar, then click Confirm in the pop-up window to enter the Video Playback interface.

Step 2: Select Channel, Record type, and Date, then click Retrieval. Click on the timeline or drag the time box to play the video.

Screenshot shows the EseeCloud client interface with a device list (graphic structure), playback controls, and a calendar/timeline for selecting and playing videos. A legend shows colors for Motion Detection, Timing Detection, Alarm Detection, and Manual Detection.

Step 3: Click the ⬇️ button or the ⬇️ icon to open the Download Resources window. Click the individual download icon ⬇️ to download videos one by one, or click Batch Download to download all selected videos.

Screenshot shows the 'Download Resources' window listing video files with start/end times and types, and download buttons.

Step 4: Click the ❌ icon to exit the video playback interface and return to the live picture.

Other Functions of the Bottom Menu

Access these functions by right-clicking the mouse to show the menu bar:

• Device Management: Add/delete NVR devices and modify their information.
• User Parameter: Change language, save paths for screenshots, download historical video, and save current live picture recordings.
• Record: Record the current live video to your computer.
• Screenshot: Capture a screenshot of the current live picture and save it.
• Disconnect all: Disconnect the NVR device.
• Screen Number: Change the number of channels displayed on the screen.
• More Function: Change admin password, check user logs, manage local resources (screenshots, videos).

Operate NVR System on Mobile Device

IMPORTANT:

• Connect the NVR system to the router via Ethernet cable.
• Ensure the NVR system and the mobile device are on the same network.
• Check the Cloud ID from the Network setup section (as described in 'Operate NVR System with a Monitor').

Download and Install the App

Search for and download the CloudEye app from the App Store/Google Play. Alternatively, scan the QR codes provided.

Two QR codes are displayed, one for iOS (8.0 and later) and one for Android (4.4 and later).

Add the NVR System to the App

Install and open CloudEye. Follow these steps to add the NVR system:

Step 1: Register an account with your email address and log in. Tap the ➕ icon to continue.

Screenshots show the login/registration screen and the main app interface with a '+' icon.

Step 2: Tap Kit to start adding your NVR system. The app will scan for nearby NVR systems.

Screenshots show the scanning process.

Step 3: After successful scanning, tap the correct NVR. Enter required information (e.g., password if set, otherwise leave empty) and tap Complete.

Screenshots show selecting the NVR and entering its details.

Tip: If the NVR is not added automatically, tap add manually.

Operate NVR System from the Browser on PC

Important:

• The Cloud(P2P) status must be ONLINE. If OFFLINE, insert the Ethernet cable and check again after 1-2 minutes.
• Check the Cloud ID, IP address, and Web port from the Network setup section (page 5).
• Internet Explorer (IE) browser is recommended.

Option 1 (Local Network): When your PC is connected to the same router as the NVR, visit the local network to operate.

After getting your IP address (e.g., 192.168.32.213), enter it into IE browser and log in. You may need to install the Web View Control. You can check live pictures, play videos, download videos, and change settings.

Screenshot shows a 'Network video client' login screen with fields for Username and Password.

Tip: If the Web port has changed (e.g., to 1111), enter the IP address followed by the port number (e.g., 192.168.32.213:1111).

Option 2 (Cloud Access): When your PC is connected to a different router, visit the NVR system from the Cloud.

After getting the Cloud ID, visit www.e-seenet.com, enter the Cloud ID (e.g., 1265652652) and Username to log in. This option allows viewing live pictures from the Cloud.

Screenshot shows a Cloud login interface with fields for Cloud ID, Username, and Password.

Extend the Wi-Fi Range

Wi-Fi signal can weaken through walls and obstacles. The following methods can help extend the Wi-Fi range.

Adjust the Antennas to the Appropriate Angle

For optimal signal transmission, it's recommended to adjust the camera antennas to be parallel with the NVR antennas when in a flat plane, or vertical to the NVR antennas when in a vertical plane.

Diagrams show two scenarios for antenna alignment: parallel (✔️) and perpendicular (❌).

Get an extra Antenna Extension Cable with Stand

Remove the IP camera's antenna and install the Antenna Extension Cord. Place the camera where the Wi-Fi signal is strong.

Diagram illustrates connecting an extension cord from the NVR to an IP Camera through a window and wall.

Get an extra Repeater Device

A Repeater device can also be installed to extend the Wi-Fi range. Refer to the user manual of the Repeater device for instructions.

Set up Cascading Connection

Notes:

• If IPCAM2 is out of Wi-Fi range but IPCAM1 has a strong signal and is positioned between the NVR and IPCAM2, IPCAM1 can be set up as a virtual repeater.
• This virtual Repeater function extends Wi-Fi distance by the IP Camera, but does not strengthen the signal itself.

Step 1: Right-click to show the menu bar, then click Video Manage > Repeater.

Screenshot shows the 'Video Manage' interface with a table for devices and options like Refresh, Match Code, Auto Add, Modify, Advanced, and Repeater.

Step 2: Click ➕ after CH1/IPCAM1, then select 2 to set IPCAM1 as a repeater. This connects CH2/IPCAM2 to the NVR via CH1/IPCAM1.

Diagram shows NVR connected to CH1/IPCAM1, which then connects to CH2/IPCAM2. A table shows 'Connect Information' for channels.

Step 3: Click Apply to finish the cascading connection. Click Refresh to check if it's set successfully. To delete a Repeater, select the channel, click Apply, and then OK.

Add a New IP Camera to the NVR System

To replace an original camera, follow these steps:

Step 1: Plug the power adapter into the new camera and a socket.

Step 2: Plug the Ethernet cable into the NVR system and the camera.

Diagram shows NVR and a Network cable connecting to a Camera.

Step 3: Right-click to show the menu bar, then select Video Manage.

Step 4: Delete the original camera by selecting it from the Added device list and clicking the Delete button.

Screenshot shows the 'Video Manage' interface with a list of added devices and a 'Delete' option.

Step 5: Click Refresh to show the new IP camera. Select it, then click Match Code to add the new camera automatically.

Step 6: After successful matching, the added camera will appear in the Added device list.

Screenshot shows the 'Video Manage' interface with a 'Refresh' and 'Match Code' button.

Troubleshooting Guide

Q. There is no live picture sometimes.

• This may be caused by poor network due to Wi-Fi interference, obstacle blocking, etc.
• Viewing from Cloud: Ensure the network connection between the NVR and router is stable and the router provides sufficient upload bandwidth. Rebooting the router regularly can improve network quality.
• Viewing from Local Network: Ensure the network connection between the camera and NVR is stable. Check Wi-Fi signal quality from the live interface.
• If the Wi-Fi signal is good but the picture buffers/lags, another device might be interfering. Try removing it or changing the Wi-Fi channel via System Setup > Network Setup > Wifi Setup > Wifi Channel.
• If the Wi-Fi signal for one channel is poor, move the camera closer to the NVR and ensure its antenna is fixed well and pointed correctly. If all channels have poor Wi-Fi signals, slowly adjust the NVR antennas as described in 'Adjust the Antennas to the Appropriate Angle' (page 20).

For further assistance, contact support@toguard.cc.

Q. There is no live picture when using a browser to log in to the NVR.

• Check the Web port in System Setup > Network Setup > Web port. If it has changed from 80 to another number (e.g., 1111), input the IP address and port number (e.g., http://192.168.251.106:1111) into IE.
• Ensure the Web View Control is installed correctly on your IE browser.

Q. Can I add the extra new camera?

• Cameras of the same brand are recommended. For purchasing links or detailed guides, contact support@toguard.cc.

Q. What should I do if I remove a camera from the NVR system?

• The process is similar to adding a new camera (see 'Add a New IP Camera to the NVR System' on page 23). Connect the camera to the NVR with an Ethernet cable, then go to Video Manage > Auto Add.

Q. How long is the storage time of the Hard Disk Drive?

• Example for average data rate 512Kbps and 4 cameras: Storing video for one day (24 hours) requires approximately 21.09GB.
• Calculation: 512(Kbps) * 3600(sec/hr) * 24(hr/day) * 4(Channels) = 176,947,200 Kbit. This converts to approximately 21.09GB per day.
• A 1TB HDD (approx. 921GB after formatting) can store about 43 days of footage (921GB / 21.09GB ≈ 43).
• Note: Data rate can be Variable Bitrate depending on the surveillance environment (e.g., more moving objects increase data rate). Check System setup > Channel setup for details.

Q6. NVR system cannot detect the Hard Disk Drive.

• Ensure the NVR is working correctly.
• Verify that the power cable and SATA cable of the Hard Disk Drive are connected securely.
• Try using a different Hard Disk Drive.
• Hard Disks are consumables. A Hard Disk Drive designed for 24/7 surveillance is recommended. Back up important videos regularly.

Q7. What should I do if I forget the password for logging in to the NVR?

• Send the time displayed on the live picture of the channel (e.g., 2019-03-20 23:59:57 WED) to support@toguard.cc. The server will generate a temporary password valid for 15 minutes.

Q8. No display on the Monitor of the NVR system.

• This may be due to resolution incompatibility. The default NVR resolution is 1280*1024.
• Steps to solve:
• Step 1: Connect the NVR to another monitor via VGA or HDMI output to access the Menu bar.
• Step 2: Navigate to System Setup > General Setup > Screen Setup > VGA resolution and change it to 1024*768. Click Apply.
• Step 3: Connect the NVR to your primary screen via HDMI again to check the display.

FCC Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.