Infinity Living Ducted Air Handler with DIYCOOL TECHNOLOGY

Owner's Manual

Models Covered: EZ-24-AH, EZ-36-AH, EZ-48-AH, EZ-60-AH

Important Note

Read this manual carefully before installing or operating your new air conditioning unit. Make sure to save this manual for future reference.

Version Date: 05-13-24

Safety Precautions

To prevent injury to the user or other people and property damage, the instructions shown here must be followed. Incorrect operation due to ignoring of instructions may cause harm or damage. The level of risk is shown by the following indications:

Warnings for Product Use

Warnings for Cleaning and Maintenance

Caution

Electrical Warnings

Take Note of Fuse Specifications

The air conditioner's circuit board (PCB) is designed with a fuse to provide overcurrent protection. This Fuse MUST be replaced with identical component. The specifications of the fuse are printed on the circuit board, examples of such are T5A/250VAC and T10A/250VAC.

Warnings for Product Installation

  1. Installation must be performed by an authorized dealer or specialist. Defective installation can cause water leakage, electrical shock, or fire.
  2. Installation must be performed according to the installation instructions. Improper installation can cause water leakage, electrical shock, or fire. (In North America, installation must be performed in accordance with the requirement of NEC and CEC by authorized personnel only.)
  3. Contact an authorized service technician for repair or maintenance of this unit. This appliance shall be installed in accordance with national wiring regulations.
  4. Only use the included accessories, parts, and specified parts for installation. Using non-standard parts can cause water leakage, electrical shock, fire, and can cause the unit to fail.
  5. Install the unit in a firm location that can support the unit's weight. If the chosen location cannot support the unit's weight, or the installation is not done properly, the unit may drop and cause serious injury and damage.
  6. Install drainage piping according to the instructions in this manual. Improper drainage may cause water damage to your home and property.
  7. For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of any combustible materials.
  8. Do not install the unit in a location that may be exposed to combustible gas leaks. If combustible gas accumulates around the unit, it may cause fire.
  9. Do not turn on the power until all work has been completed.
  10. When moving or relocating the air conditioner, consult experienced service technicians for disconnection and reinstallation of the unit.
  11. Refer to the "Indoor Unit Installation" and "Outdoor Unit Installation" sections for details on how to install the appliance to its support.
  12. Excessive Weight Hazard - Use two or more people when moving and installing the unit. Failure to do so can result in back or other type of injury.

Note About Fluorinated Gases (Not Applicable to the Unit Using R290 Refrigerant)

  1. This air-conditioning unit contains fluorinated greenhouse gases. For specific information on the type of gas and the amount, please refer to the relevant label on the unit itself or the "Owner's Manual - Product Fiche" in the packaging of the outdoor unit. (European Union products only).
  2. Installation, service, maintenance and repair of this unit must be performed by a certified technician.
  3. Product uninstallation and recycling must be performed by a certified technician.
  4. For equipment that contains fluorinated greenhouse gases in quantities of 5 tonnes of CO2 equivalent or more, but of less than 50 tonnes of CO2 equivalent, if the system has a leak-detection system installed, it must be checked for leaks at least every 24 months.
  5. When the unit is checked for leaks, proper record-keeping of all checks is strongly recommended.

Notice

The allowed static pressure range of the air conditioner on site is 0-0.80 in-H2O (0-200 Pa).

MODEL PRESSURE
18-24K 0.10 in-H2O (25Pa)
30-36K 0.15 in-H2O (37Pa)
48-60K 0.20 in-H2O (50Pa)

Indoor Unit Parts and Major Functions

Unit Parts

A diagram shows the indoor unit with labels for "Air outlet" and "Air inlet". A "FILTER COVER" is also indicated.

Operating Conditions

Use the system under the following temperatures for safe and effective operation. If the air conditioner is used under different conditions, it may malfunction or become less efficient.

Inverter Split Type
COOL mode HEAT mode DRY mode
Room Temperature 16°C - 32°C (60°F - 90°F) 0°C - 30°C (32°F - 86°F) 10°C - 32°C (50°F - 90°F)
Outdoor Temperature 0°C - 50°C (32°F - 122°F) -15°C - 50°C (5°F - 122°F) (For models with low temp. cooling systems.) 0°C - 50°C (32°F - 122°F)
0°C - 52°C (32°F - 126°F) (For special tropical models) -15°C - 24°C (5°F - 75°F) 0°C - 52°C (32°F - 126°F) (For special tropical models)

For Outdoor Units with Auxiliary Electric Heater

When outside temperature is below 0°C(32°F), we strongly recommend keeping the outdoor unit powered at all times to prevent damage to equipment.

Fixed-speed Type
COOL mode HEAT mode DRY mode
Room Temperature 16°C-32°C (60°F-90°F) 0°C-30°C (32°F-86°F) 10°C-32°C (50°F-90°F)
Outdoor Temperature 18°C-43°C (64°F-109°F) -7°C-43°C (19°F-109°F) (For models with low-temp cooling systems) 11°C-43°C (52°F-109°F)
18°C-52°C (64°F-126°F) (For special tropical models) -7°C-24°C (19°F-75°F) 18°C-43°C (64°F-109°F)
18°C-52°C (64°F-126°F) (For special tropical models)

NOTICE: Room relative humidity less than 80%. If the air conditioner operates in excess of this figure, the surface of the air conditioner may attract condensation.

Features

Refrigerant Leak Detection System (some models)

In the event of a refrigerant leak, the LCD screen will display "ELOC" and the LED indicator light will flash. The default temperature of the first power-on is set to 16 degrees for refrigeration and 30 degrees for heating. When the temperature stops, the temperature is set at the room temperature at that time.

NOTICE:

Energy Saving Tips

A diagram shows curtains closed and text "Closing curtains during heating also helps keep the heat in". Another diagram shows closed doors and windows with text "Doors and windows should be kept closed".

Care and Maintenance

Cleaning Your Indoor Unit

BEFORE CLEANING OR MAINTENANCE

CAUTION

NOTICE: Replace the air filter every 30 to 90 days depending on MERV rating.

A diagram shows an indoor unit with labels for "Air filter cover plate" and "Air filter".

Maintenance – Long Periods of Non-Use

If you plan not to use your air conditioner for an extended period of time, do the following:

Maintenance – Pre-Season Inspection

After long periods of non-use, or before periods of frequent use, do the following:

Troubleshooting

SAFETY PRECAUTIONS

DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE PROVIDER IMMEDIATELY!

Common Issues

The following problems are not a malfunction and in most situations will not require repairs.

Issue Possible Causes
Unit does not turn on when pressing ON/OFF button The Unit has a 3-minute protection feature that prevents the unit from overloading. The unit cannot be restarted within three minutes of being turned off.
Cooling and Heating Models: If the Operation light and PRE-DEF (Pre-heating/Defrost) indicators are lit up, the outdoor temperature is too cold and the unit's anti-cold wind is activated in order to defrost the unit.
In Cooling-only Models: If the “Fan Only” indicator is lit up, the outdoor temperature is too cold and the unit's anti-freeze protection is activated in order to defrost the unit.
The unit changes from COOL/HEAT mode to FAN mode The unit may change its setting to prevent frost from forming on the unit. Once the temperature increases, the unit will start operating in the previously selected mode again.
The indoor unit emits white mist The set temperature has been reached, at which point the unit turns off the compressor. The unit will continue operating when the temperature fluctuates again.
Both the indoor and outdoor units emit white mist In humid regions, a large temperature difference between the room's air and the conditioned air can cause white mist.
When the unit restarts in HEAT mode after defrosting, white mist may be emitted due to moisture generated from the defrosting process.
The indoor unit makes noises A squeaking sound is heard when the system is OFF or in COOL mode. The noise is also heard when the drain pump (optional) is in operation.
A squeaking sound may occur after running the unit in HEAT mode due to expansion and contraction of the unit's plastic parts.
Both the indoor unit and outdoor unit make noises Low hissing sound during operation: This is normal and is caused by refrigerant gas flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is defrosting: This noise is normal and is caused by the refrigerant gas stopping or changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts caused by temperature changes during operation can cause squeaking noises.
The outdoor unit makes noises The unit will make different sounds based on its current operating mode.
Dust is emitted from either the indoor or outdoor unit The unit may accumulate dust during extended periods of non-use, which will be emitted when the unit is turned on. This can be mitigated by covering the unit during long periods of inactivity.
The unit emits a bad odor The unit may absorb odors from the environment (such as furniture, cooking, cigarettes, etc.) which will be emitted during operations.
The unit's filters have become moldy and should be cleaned.
The fan of the outdoor unit does not operate During operation, the fan speed is controlled to optimize product operation.

NOTICE: If problem persists, contact a local dealer. Provide them with a detailed description of the unit malfunction as well as your model number.

Troubleshooting

Problem Possible Causes Solution
Poor Cooling Performance Temperature setting may be higher than ambient room temperature Lower the temperature setting
The heat exchanger on the indoor or outdoor unit is dirty Clean the affected heat exchanger
The air filter is dirty Remove the filter and clean it according to instructions
The air inlet or outlet of either unit is blocked Turn the unit off, remove the obstruction and turn it back on
Doors and windows are open Make sure that all doors and windows are closed while operating the unit
Excessive heat is generated by sunlight Close windows and curtains during periods of high heat or bright sunshine
Too many sources of heat in the room (people, computers, electronics, etc.) Reduce amount of heat sources
Low refrigerant due to leak or long-term use Check for leaks, re-seal if necessary and top off refrigerant
The unit is not working Power failure Wait for the power to be restored
The power is turned off Turn on the power
The fuse is burned out Replace the fuse
The Unit's 3-minute protection has been activated Wait three minutes after restarting the unit
Timer is activated Turn timer off
The unit starts and stops frequently There's too much or too little refrigerant in the system Check for leaks and recharge the system with refrigerant
Incompressible gas or moisture has entered the system. Evacuate and recharge the system with refrigerant
System circuit is blocked Determine which circuit is blocked and replace the malfunctioning piece of equipment
The compressor is broken Replace the compressor
Poor heating performance The voltage is too high or too low Install a manostat to regulate the voltage
The outdoor temperature is extremely low Use auxiliary heating device
Cold air is entering through doors and windows Make sure that all doors and windows are closed during use
Low refrigerant due to leak or long-term use Check for leaks, re-seal if necessary and top off refrigerant
Models: EZ-24-AH, EZ-36-AH, EZ-48-AH, EZ-60-AH, EZ-24-AH Ducted Air Handler, EZ-24-AH, Ducted Air Handler, Air Handler

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