Manuals+

Wildanet Quick Start Guide

wildanet.com | 0800 0699906

Welcome

Your ONT (Optical Network Terminal) and router will have been installed by one of our local engineers. This guide is designed to help you get the most out of your broadband service, set up your phone equipment if applicable, and troubleshoot any issues that may arise.

Contents

Image: A family (parents and two children) relaxing on a sofa, interacting with a tablet and laptop, with a WiFi speaker and game controllers visible.

Your ONT

The ONT (Optical Network Terminal) is the device fitted to your wall during installation, which connects your home to the fibre optic cable. It is then connected to your router via an Ethernet cable.

Underside of ONT

  1. Optical Port: This is where the fibre optic cable enters the building.
  2. LAN-10GE Port: Connects to the WAN port of your router via an Ethernet cable.
  3. Reset Button: Please do not press this button as it will cause you to lose your internet connection. Contact Wildanet support if you experience issues.
  4. Power Port: Connects to your wall socket via a 12V plug.

Diagram: Rear view of an Adtran ONT device showing four labeled ports: Optical Port, LAN-10GE Port, Reset Button, and Power Port.

Need Assistance? Please contact us on 0800 0699906 or hello@wildanet.com.

Your Router

Your router, which will resemble one of the models shown, was installed by a Wildanet engineer. This guide will help you manage its functions.

Router Components and Functions:

  1. Power: Ensure the power adapter is fully inserted.
  2. WAN Port: Connects to your ONT via an Ethernet cable.
  3. LAN Ports: For direct wired connections to devices.
  4. WLAN Button: Toggles your WiFi network on or off.
  5. WPS Button: Used for easy device pairing (e.g., printers, Sky boxes) without needing a password.
  6. Reset Button: Press for less than 10 seconds to reboot the router; press for over 10 seconds to reset to factory settings. Requires a pin or paper clip.

Diagrams: Two Nokia router models are shown. The Nokia Beacon G6 is depicted with its ports labeled 1 through 6, and a bottom view showing the reset button. The Nokia Beacon 3.1 is also shown with its ports labeled 1 through 6.

Basic Setup

Follow these steps to set up your router and get connected:

  1. Plug the power adapter into the router's power port.
  2. Plug the other end of the power adapter into your wall socket.
  3. Ensure the on/off switch is set to 'on'. A front indicator light will appear when the router powers up, which may take a few minutes.
  4. Connect your devices (phone, computer, etc.) using the WiFi credentials (SSID and WiFi Key) printed on the bottom of your router.

Customising Your WiFi Network

We recommend downloading the Nokia WiFi App to maximize your home WiFi experience. The app allows you to:

Image: Screenshots of the Nokia WiFi app interface on a smartphone, showcasing network settings, device management, and customization options.

Setting Up The Nokia WiFi App

For security, the Nokia WiFi App only functions when your mobile phone is connected to your Nokia home WiFi network.

  1. Connect your smartphone to your new home WiFi network: Open your smartphone's WiFi settings and connect to the network using the SSID and password found on the bottom of your router.
  2. Download the Nokia WiFi app: Search for "Nokia WiFi" in the Apple App Store or Google Play Store and download the app.
  3. Enter the details: Open the app and tap 'Get Started'. You will be prompted to scan the QR code on your router or manually enter the details printed below it.

Image: A sequence of smartphone screenshots illustrating the Nokia WiFi app setup process, from connecting to WiFi to scanning a QR code or entering details manually.

Configuring Your WiFi Network

  1. Name your first WiFi point: After scanning the QR code or entering details, you can rename your WiFi points using the pencil icon ✏️. It's recommended to name them based on their location (e.g., "Living Room") for easier identification, especially in a mesh network.
  2. Set WiFi name and password: On the next screen, you can change your WiFi network's name (SSID) and password using the pencil icon ✏️.
  3. Router reset: Changing the password will temporarily disconnect your network for approximately 5 minutes while the router reboots with the new credentials.

Image: Smartphone screenshots showing the Nokia WiFi app interface for renaming WiFi points and setting the network name and password.

Create a Guest WiFi Network

A guest WiFi network allows you to provide internet access to visitors without compromising your main network's security or access to your connected devices.

  1. Locate the guest network card in the app: Open the Nokia WiFi app and swipe left on the main network name card. A pre-existing guest network will appear, currently inactive.
  2. Switch on guest WiFi network: Tap the toggle switch next to the guest network to enable it.
  3. Router reset: Enabling the guest WiFi will temporarily disconnect your network for about 5 minutes. Both your main and guest WiFi networks will be ready after the router reboots.
  4. Share internet access with your guests: Tap the share button on the guest network card to view, edit, and share the guest WiFi password or QR code.

Image: A sequence of smartphone screenshots demonstrating the Nokia WiFi app's guest network setup and sharing features.

Parental Controls

Utilize Nokia's built-in parental controls to manage your children's WiFi usage. You can set internet access schedules and pause internet for specific devices or users.

  1. Open Profiles in the Nokia WiFi app: Navigate to the 'Profiles' section.
  2. Create a profile for a child: Tap 'Create New', name the profile (e.g., 'Aaron'), and press 'Continue'. Select the devices belonging to that child and tap the check mark ✔️.
  3. Create a schedule: Within a profile, tap 'Schedules'. Here you can name the schedule, set start and end times, and select the days of the week for internet access.
  4. Pause/Resume WiFi Access: Select a profile and tap the 'Pause' button to disable internet access, or 'Unpause' to resume it.

Image: Smartphone screenshots illustrating the Nokia WiFi app's parental control features, including profile creation, scheduling, and pausing/resuming access.

WiFi Performance

WiFi signals can be affected by various factors, including walls, large appliances, microwave ovens, other wireless devices, and neighboring WiFi networks. While signals pass easily through wood and glass, they are blocked by metal, brick, and stone. The performance of your connected devices also plays a role; older devices may perform less effectively.

The further you are from the router, the weaker the signal becomes. For optimal performance, place your router in the room where you use the internet most frequently. Keep the router in an open space, away from cupboards, corners, or behind furniture. Ideally, position it higher up rather than on the floor.

Image: An illustration of a house with WiFi signal waves emanating from it, indicating signal strength. Two Nokia WiFi routers are shown.

Need to stretch your WiFi further? If you experience good WiFi signal in one area but struggle in others, consider Wildanet's mesh WiFi solution. Call us at 0800 0699906.

Create a Mesh WiFi Network

If you have a mesh WiFi service from Wildanet, you will receive Nokia Beacons 3.1s that work with your main Nokia router to create a seamless mesh WiFi network throughout your home.

  1. Check your main router: Ensure your main router is powered on and connected to the internet.
  2. Choose where to position your mesh WiFi access points: Place additional Beacon 3.1s in areas needing better coverage. Position them no more than two rooms apart and avoid placing them between load-bearing walls, metal appliances, or large furniture. You may need more than one additional Beacon to cover your entire home.
  3. Open the Nokia WiFi App: Navigate to 'Network', then 'WiFi Points'. Tap 'Add WiFi Point' and then the '+' sign to proceed.
  4. Scan the QR code: The app will prompt you to scan the QR code on your device or enter the details manually if scanning is not possible.

Image: A sequence of smartphone screenshots showing the Nokia WiFi app interface for adding and managing WiFi points in a mesh network. A Nokia Beacon 3.1 device with its QR code is also depicted.

Step 5: Place your Beacons

Once you have scanned the QR code or entered the details manually, the app will test the Beacon's location. Press 'Next' to initiate the test. The app will assess the distance between your phone and router to determine if the location is suitable. It will indicate if the Beacon is too close or in an optimal position. After selecting the best location, press 'Next' to add the Beacon to your network.

Image: Smartphone screenshots showing the Nokia WiFi app guiding the user through testing and confirming Beacon placement. A family is shown using devices in a living room setting.

Troubleshooting Problems

The Nokia WiFi app allows you to monitor connected devices and their connection health.

To troubleshoot:

  1. Step 1: Open the Nokia WiFi app and tap 'Devices' to view all connected devices and their connection health. (Note: If you have a mesh system, the 'Network' button shows mesh nodes; otherwise, it shows only your router.)
  2. Step 2: Tap on the router or a mesh node icon to see connected devices and their signal strength. If a device has a poor signal, try moving it closer to a Beacon or contact Wildanet for coverage improvement.
  3. Step 3: Click on a device to view details like its MAC address, IP address, and other network information.

Image: Smartphone screenshots of the Nokia WiFi app's 'Devices' section, showing connected devices, signal strength, and device details.

Common FAQ's

Many common issues can be resolved by following these simple steps. For further assistance, visit wildanet.com/customer-hub or call 0800 0699906.

1. I can't connect any of my devices to my WiFi network

This is often due to router or ONT issues. Try the following:

2. My Nokia WiFi App "Can't find your Nokia WiFi device"

3. I have slow WiFi, a weak WiFi signal or WiFi dead spots

WiFi signals are affected by materials (metal, brick, stone) and interference. Try these steps:

4. I can't connect to the internet

This could be a device, router, ONT, or Wildanet network issue.

Common FAQ's (Continued)

5. My Guest WiFi is not working

Image: Smartphone screenshots showing the Nokia WiFi app interface for managing the guest network.

6. I've forgotten my WiFi password

Common FAQ's (Continued)

7. I want to reset my WiFi password

Change your WiFi password via the Nokia WiFi app:

Image: Smartphone screenshots illustrating the Nokia WiFi app's process for editing WiFi network name and password.

8. I need to reset my router

If troubleshooting fails, you may need to reset your router. Note that resetting a mesh setup requires resetting all Beacons. It's also recommended to uninstall and reinstall the Nokia WiFi app afterward.

If you reset your router and Beacons, you will need to set up your network again.

Calls as clear as a bell? They could be with Phoneline +

Leverage your Full Fibre broadband for landline calls. Enjoy familiar features like answer phone and call waiting, keep your existing number, and experience crystal clear calls. Migrate to a better VoIP service before the Copper Switch Off. Visit: www.wildanet.com/home-broadband/phonelineplus

Image: A Nokia router, a Yealink cordless phone base and handset, and a Yealink cordless phone handset are displayed.

Phoneline + Telephone Service

If you purchased a landline telephone service from Wildanet, you received either an adapter for your own handset or a new telephone. Your device may resemble Image A (Grandstream HT801 ATA), Image B (Polycom VVX 150 corded phone), or Image C (Yealink W73P cordless phone).

Images: A) Grandstream HT801 ATA adapter, B) Polycom VVX 150 corded phone, C) Yealink W73P cordless phone base and handset.

How to Setup: Grandstream HT801

To connect your existing telephone using the Grandstream HT 801 ATA:

  1. Connect power adapter: Plug the adapter into the HT 801's power port.
  2. Plug into outlet: Connect the other end to a power outlet.
  3. Connect LAN port: Use an Ethernet cable to connect the blue LAN port of the HT 801 to a yellow LAN port on your router.
  4. Connect telephone: Use the provided cable to connect your telephone to the green telephone port on the HT 801. An adapter may be needed for older analogue telephones.

In the box you should find: Grandstream HT801, RJ11 Adapter, Power Adapter.

How to Setup: Polycom VVX 150

To connect your Polycom VVX 150:

  1. Plug power adapter: Insert the provided adapter into the device's bottom power port.
  2. Connect Ethernet to router: Connect the Ethernet cable to one of the yellow ports on your router's back.
  3. Connect Ethernet to phone: Securely plug the other end of the Ethernet cable into the LAN port on the bottom of the Polycom VVX 150.

In the box you should find: Polycom VVX 150, Power Adapter.

Diagram: Shows the Polycom VVX 150 connected to a router and power outlet.

How to Setup: Yealink W73P

To connect your Yealink W73P:

  1. Connect base station to router: Use an Ethernet cable to connect the base station to a yellow LAN port on your router.
  2. Connect power to base station: Insert the power adapter into the base station's power port and plug into an outlet.
  3. Connect power to cradle: Insert the power adapter into the cradle's power port and plug into an outlet.
  4. Insert battery: Place the battery into the handset and replace the back cover.
  5. Place handset in cradle: Position the handset in the cradle to charge.

In the box you should find: Yealink W73P, Charging Cradle, Base Station, Power Adapter x2, Battery.

Diagram: Shows the Yealink W73P base station connected to a router and power outlet, and the handset in a charging cradle.

Phoneline + Features

Keep your existing landline number

To keep your number, a porting process involving a Letter of Authorisation signed by you is required. Disconnecting your number before porting limits completion to 30 days. Please return the authorization letter promptly.

Voicemail

Activate voicemail by dialing *41. Deactivate with #41. Access voicemail by dialing 1571. You will be prompted to set a 6-digit PIN for message security. Change your PIN via 1571, option 3.

Withhold your number

Dial 141 before making a call to withhold your number.

Call forwarding

Anonymous call rejection

Automatically reject calls from withheld numbers by dialing *77. The caller will hear an announcement. Dial *87 to disable this feature. Dial *52* to check your status.

Receive calls on your mobile phone

Install the PhoneLine+ app (by Gamma Communications) to make and receive landline calls on your mobile.

Add or remove your number from Directory Enquiries

Contact Wildanet on 0800 06 999 06 to request changes to your Directory Enquiries record. Numbers are not added by default.

Image: A woman holding a smartphone with WiFi symbols in the background. A cordless phone is also visible.

Models: Mesh WiFi Beacon 3 Duo Router System, WiFi Beacon 3 Duo Router System, Beacon 3 Duo Router System, Router System

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Preview Wildanet Quick Start Guide for Nokia WiFi Routers
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