ASUS Product Warranty Information

This document outlines the warranty terms and conditions for ASUS products, including the legal warranty provided by the seller and the commercial warranty offered by ASUS. It also details customer responsibilities and procedures for seeking support and repairs.

Legal Warranty (Italy)

In Italy, the legal warranty is governed by articles 128 et seq. of the Italian Consumer Code. This warranty ensures that goods conform to the sales contract and provides remedies in case of defects. It applies to movable goods and lasts for two years from delivery.

If a defect of conformity manifests within two years of delivery, it must be reported to the seller within 26 months of delivery. The consumer has the right to have the product repaired or replaced. The seller may refuse these remedies if they are impossible or disproportionately costly. Consumers may also be entitled to a price reduction or contract termination under specific circumstances, such as when repair or replacement is not feasible or the defect is significant.

For defects manifesting within one year of delivery, it is presumed that the defect existed at the time of delivery, unless proven otherwise.

ASUS Commercial Warranty

In addition to the legal warranty, ASUStek Computer Inc. (“ASUS”) provides a Commercial Warranty. This warranty is granted independently and does not limit the rights derived from the legal warranty. It covers material and workmanship defects for a specified period, as indicated on the product label (e.g., 24M for 24 months).

The ASUS Commercial Warranty applies to products sold in Italy. It covers defects arising during normal and proper use. ASUS will repair or replace defective products with new or refurbished units, or offer a refund. This warranty does not cover accessories such as cables, bags, or mice.

The warranty is valid only if the product was purchased as new. Customers are advised to retain their original proof of purchase. The warranty does not cover damages resulting from incorrect installation, usage, cleaning, maintenance, accidents, misuse, unauthorized modifications, third-party software, or events not directly attributable to ASUS.

Data stored on the product may be lost during repair. ASUS is not responsible for data loss or corruption. For products with TPM (Trusted Platform Module), the pre-boot password must be securely stored, as its loss may require motherboard replacement, which is not covered by the warranty.

Software Support

Software provided by ASUS is on an “as is” basis. ASUS does not guarantee uninterrupted or error-free operation of any software. Refer to the software license agreement for support details.

Customer Responsibilities

Read the user manual and use the product as instructed.
Do not leave the product connected to the power source when fully charged and powered off.
Perform periodic backups of stored data.
Keep the original packaging for safe transportation during repairs.
Consult the manual and ASUS support website for quick solutions before contacting customer service.
For products with TPM, secure the integrated security chip and pre-boot password.

Contacting ASUS Customer Service

Before contacting ASUS technical support, have your product details (serial number, model, proof of purchase) ready. Troubleshooting may involve restoring the operating system, installing updates, or running diagnostic tools. Remote access may be requested for diagnostics.

If a problem cannot be resolved remotely, the product may need to be sent to an ASUS repair center via RMA (Return Merchandise Authorization). Customers will receive an RMA number to track the repair status. A clear and complete problem description, along with proof of purchase, should be included with the RMA request.

Customers are responsible for backing up data and removing personal information before sending the product for service. ASUS may erase data during repair without prior notice and is not liable for data loss or misuse.

Products must be packaged securely, preferably in original packaging, to prevent damage during transit. Ensure packaging is rigid, with intact edges, and properly sealed.

RMA Methods

ASUS offers various RMA methods, including Carry-In, Mail-In, Pick up & return, Drop-In, On-site repair, On-site Swap, and ARS (Advanced Replacement Service). Specific methods may vary by product model and region.

Exclusions and Limitations of Commercial Warranty

The warranty covers technical hardware issues under normal usage conditions. It does not cover uninterrupted or error-free operation, software problems, or damages caused by the customer, including but not limited to:

Tampering, unauthorized repair, or modification.
Altered, erased, or removed serial numbers.
Broken or altered warranty seals.
Disuse.
Accidental damages that do not affect functionality, such as rust or cosmetic wear.
Damages from war, terrorism, fire, accidents, natural disasters, misuse, neglect, or abnormal operating conditions.
Incorrect installation, faulty peripheral connections, or peripheral malfunctions.
External electrical faults or incidents.
Operation outside specified parameters or environmental conditions.
Third-party software or viruses, data loss during repair, or password loss.
Contamination by hazardous substances, diseases, pests, or radiation.
Theft, fraud, or unexplained disappearance.
Installation or use of utilities that unlock the boot loader, voiding the warranty.
Damage related to mining activities or cryptocurrency, unless the model is specifically designed for mining.

ASUS is not liable for consequential damages, loss of use, profits, or revenue, or any other indirect losses. Some jurisdictions may not allow limitations on incidental or consequential damages.

Privacy

ASUS may collect, transfer, and process personal data to provide service. This data may be transferred to ASUS affiliates worldwide, including countries outside the EU with potentially less stringent data protection laws. ASUS will protect personal data in accordance with its Privacy Policy.

Out of Warranty (OOW) Service

Sending a product for repair during the warranty period does not guarantee free service. ASUS will verify warranty validity and service requests. If the warranty has expired or an exclusion applies, the service will be considered Out of Warranty (OOW).

For OOW requests, a detailed quote for repair costs will be provided. Payment is required within 14 days of invoice issuance. If the repair offer is refused or the product does not require repair, ASUS may charge diagnostic and transportation fees.

Product Abandonment

If a repaired product is not collected within 90 days of notification, ASUS reserves the right to charge storage and disposal fees.

International Warranty and Support

For select models, ASUS offers international warranty coverage in Europe, North America, Asia, South Africa, and Australia/Oceania. Service procedures and parts availability may vary by country. Additional documentation may be required for international service.

ASUS Contact Information

ASUSTeK Computer Inc.
1F., No. 15, Lide Rd., Beitou Dist.
Taipei City 112
Telephone: +886-2-2894-3447

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