Deye SUN Series Inverter 10-Year Limited Warranty

Coverage Details

• Hybrid inverter coverage: SUN-(3-8)K-SG04LP1-AU, SUN-8K-SG05LP1-AU, SUN-(12-16)K-SG01LP1-AU, SUN-(5-12)K-SG04LP3-AU, SUN-(5-25)K-SG01HP3-AU-AM2, SUN-(29.9-35)K-SG01HP3-AU-BM3, SUN-(40-50)K-SG01HP3-AU-BM4.
• String inverter coverage: SUN- (3.6-6) K-G04-AU, SUN- (3-25)K-G05-AU.
• Country and Region coverage: The final installation site must be in Australia and New Zealand.
• Warranty Period: This Limited Warranty covers defective products for a period of ten years beginning after the date of original purchase of the Product from Deye (the “Warranty Period”). The warranty period is 10 years from the date of original purchase, and no more than 10 years and 6 months from the date of delivery from Deye factory.
• Warranty Application: The inverter has a cumulative ten-year warranty period. If during the warranty period, the product is found defective, the warranty shall be applicable as follows:
  • The first five-year warranty covers all parts including labor charges.
  • The second five-year warranty covers components excluding labor charges and LCD, FAN component/part installed on it, shipments, direct and indirect labor costs of inverter owner, installer or any third-party, on-site labor costs, taxes and duties.

Product Categories and Warranty Periods

Note: If a warranty period was specified on the sales order, that warranty period would supersede this general warranty.

Definition of a Defective Product

A Product is considered defective if it is inoperable due to defects in material and workmanship, provided that Deye, through inspection, establishes the existence of such a defect (“Defective Product”).

• During the first five-year warranty, Deye will, at its option, repair or replace the Defective Product free of charge, including labor charges, provided that Deye through inspection establishes the existence of a covered defect.
• During the second five-year warranty, Deye will, at its option, repair or replace the Defective Product free of charge for all parts excluding LCD, Fan, and labor charges, provided that Deye through inspection establishes the existence of a covered defect.
• Deye may, at its option, use new and/or reconditioned parts in repairing or replacing the Defective Product. Deye reserves the right to use parts or products of original or improved design in the repair or replacement of a Defective Product. The Limited Warranty continues on the repaired or replacement product for the remainder of the original Warranty Period or ninety (90) days from the date of Deye's return shipment of the repaired or replacement product, whichever is later.
• The Limited Warranty covers both parts and labor necessary to repair the Defective Product during the first five years, but does not include labor costs related to un-installing the Defective Product or reinstalling the repaired or replacement product. During the second five years warranty, the Limited Warranty covers all parts excluding LCD, Fan and labor cost necessary to repair the Defective Product, and does not include labor costs related to un-installing the Defective Product or re-installing the repaired or replacement product.
• The Limited Warranty also covers the costs of shipping repaired or replacement product from Deye, via a non-expedited freight carrier selected by Deye, to locations within Australia and New Zealand. Deye will not be responsible for shipping damage or damage caused by mishandling by the freight carrier; such damage is the responsibility of the freight carrier.

How to Obtain Service Under This Limited Warranty

To obtain service under this Limited Warranty, the holder of the Warranty must comply with the following items:

• Warranty Claim: In general, a serial number (S/N) must be provided to claim warranty. The warranty period is 10 years from the date of original purchase, and no more than 10 years and 6 months from the date of delivery from Deye factory.
• Proof of Purchase: Please store the original purchasing invoice or receipt carefully. Customers need to present it for warranty claim if required.
• Warranty Validity: Warranty commitment validity is strictly according to the formal sales contract signed with Deye.
• Information Required for Claims: Customers can contact Deye via phone, fax, and email. Customers need to provide the following information for warranty claims:
  • Product Model, Serial Number.
  • System configuration details (Panels per string, grid voltage rating, grid frequency rating).
  • Fault description (Error message, Pictures, or other fault information).
• Seller Requirements: The seller may require the buyer to complete root analysis testing of the product to provide evidence supporting the claim. After the claim, final verification will be made by Deye. The seller reserves the right to refuse exchange requests where adequate information is not provided.
• Contact for Replacement and Claims: For replacement and claiming warranty, the seller can be contacted at Email: service@deye.com.cn.
• Dispute Resolution: In case of any dispute with Seller/Deye's verification of the claim, the Product should be approved by Deye and reseller, then to be evaluated by a Certified 3rd Party Testing Company. In such cases, the buyer shall bear the expenses of any 3rd Party Evaluation Service charges. If the claim of the buyer is proved valid, Deye will be responsible for bearing all the testing charges.
• Product Availability: In case of non-availability of a particular product while claiming warranty, Deye may, at its discretion, replace the Product with a refurbished product or a different product or parts with equivalent/similar functions and performance.
• Replacement Parts: It is made clear that replacement of the battery, components or products may not be brand new but with the same quality and specifications as compliant/equivalent with the claimed product specifications.

Warranty Exclusions: Free warranty service is provided for products with a valid warranty. It's excluded from warranty are damages due to:

• Breaking the product seal / opening the casing without permission from Deye
• Transport damage
• Incorrect installation or commissioning; For example, incorrect DC or AC pole wiring/connection, loose DC or AC pole wiring / connection, which lead to the damage of inverter.
• Failure to observe the user manual, the installation guide, and the maintenance regulations
• Unauthorized Modifications, changes, or attempted repairs
• Incorrect use or inappropriate operation
• Insufficient ventilation of the device
• Failure to observe the applicable safety regulations
• Force majeure (e.g., lightning, overvoltage, storm, fire)

Warranty Invalid Products: For warranty invalid products, Deye would charge for service fees for the service, example, spare parts cost, labor cost for products. Or according to a maintenance contract, if there is a maintenance contract signed.

Limitation of Liability: The above terms & conditions describe all responsibilities for products Deye sold, and remove other apparent & hint guarantees. Without formal document confirmation, Deye is not responsible for any responsibilities beyond of this warranty term. When the product is in use under warranty, Deye's responsibility is limited to service replacement and service repair according to the warranty terms & conditions, with no further assurance, obligation, or responsibility. If specified by law, Deye would perform in accord with the law.

Applicability: This warranty policy applies to inverters with SN: 2311XXXXXX (serial number) and later.

Effective Date: This warranty's effective date is start from 01/11/2023.

Contact Information

NINGBO DEYE INVERTER TECHNOLOGY CO., LTD.

Web: www.deyeinverter.com

Tel: +86 (0) 574 8622 8957

Fax: +86 (0) 574 8622 8852

E-mail: service@deye.com.cn

Add: No.26 South YongJiang Road, Daqi, Beilun, NingBo, China.