Guardian Alert 911 PLUS QuickStart Guide

Model 40711 | Mobile Personal Emergency Response System

FCC ID: TYD-GA40711B

Included in Kit

Charging Base
Pendant
Pendant Lanyard
Pendant USB Charger
Wrist Strap
Beltclip

Note: The pendant requires charging before first use.

Attaching the Lanyard

To attach the lanyard to the pendant:

Locate the attachment point on the pendant.
Thread the lanyard through the attachment point.
Secure the lanyard. Adjust the length as needed.

The lanyard allows the pendant to be worn around the neck for easy access.

Guardian Alert 911 PLUS Overview

The Guardian Alert 911 PLUS is a Mobile Personal Emergency Response System (MPERS) that uses 4G LTE cellular networks to connect you to emergency services.

Pendant Functions

Indicator Lights

Green Power Light: Indicates battery status. Blinking green means the battery is charging. Solid green means the battery is fully charged. The light is off when the pendant is removed from the charging base.
Red Low Power Light: Flashes when the battery capacity is less than 25%, indicating a low battery warning.
Blue Call In Process Light: Solid blue indicates the pendant is connected to a cellular network and a call is in progress.

Buttons

Test Button: Press and hold for approximately 4-8 seconds to perform a system check, announce the version number, check battery status, and confirm cellular service. It can also be used to end an emergency call.
Emergency Button: Press and hold this button until the blue light flashes (approximately 4-8 seconds) to place an emergency call to 911.

Other Features

Microphone: Allows you to speak with the emergency operator.
Speaker: Allows you to hear the emergency operator.
Charger Input: Port for connecting the USB charger.

Getting Started

Step 1: Plug Base into power and charge pendant

Before first use, fully charge the pendant by placing it in the charging cradle. Ensure the charger is plugged in and the power light on the charger is red. A full charge may take 3 to 4 hours. The charging light on the pendant will blink green while charging and turn solid green when fully charged.

Step 2: System Check

To perform a system check:

Press and hold the TEST button for 4-8 seconds until the lights blink.
The pendant will announce "Power ON" and then the version number.
The pendant will check battery status and announce:
- "Battery OK" if battery is greater than 25%.
- "Recharge Battery Soon" if battery is less than 25%.
The pendant will then check for cellular service and announce:
- "Service Coverage OK" for good cellular service.
- "Low Signal Strength or No Service Coverage" for poor or no signal. If this message is heard, place a test call to 911 by pressing the Emergency Call Button for 4 seconds. If they answer, inform them it is a test.
The pendant will announce whether the Battery Supervision feature is "On" or "Off".
Finally, the pendant will announce "Return to Standby".

Step 3: Placing an Emergency Call

Press and hold the BLUE EMERGENCY button until the BLUE LIGHT FLASHES (approximately 4-8 seconds).
You will hear a short musical chime, followed by a dial tone as the pendant calls 911.
When 911 answers, speak to the emergency operator using the pendant's speakerphone. Immediately provide your name and location.
The call can be ended in two ways:
- The pendant automatically ends the call when 911 hangs up and returns to standby.
- You can end the call by pressing the TEST button on the pendant. The pendant will announce "Hanging Up" and return to standby.

Step 4: Battery Supervision

The Battery Supervision feature automatically checks the pendant's battery status every 24 hours. This feature is factory set to ON.

When Battery Supervision is ON:
- Estimated standby time is 2-3 months.
- The pendant will announce "Recharge Battery Soon" when capacity drops below 25%.
When Battery Supervision is OFF:
- Estimated standby time is 6-12 months.
- You must manually perform a System Check periodically.

To turn Battery Supervision ON or OFF:

Perform a system check: Push and HOLD the Gray TEST button for 4 seconds.
When you hear "Version Number", push and HOLD the Gray TEST button again for 4 seconds. The BLUE light will flash.
The System Check voice prompt will confirm the status: "Battery Supervision ON" or "Battery Supervision OFF".

Repeat steps 1-3 to toggle the feature ON or OFF.

Step 5: Troubleshooting

If you are experiencing problems, please call Customer Service at 1-866-541-VETS (8387).

Note: If you place a call to 911 accidentally or for testing, it is important to stay on the phone and inform the operator that you were testing your phone's 911 feature.

Manufacturer's Disclaimers and Limited Warranty

The manufacturer's warranty period is two years from the time of purchase.

Communication and Response Limitations:

Purchaser acknowledges that signals pass through communication networks beyond the manufacturer's control. The manufacturer is not responsible for equipment or communication failures preventing transmission signals from reaching contacts or emergency 911 operators, nor for damages arising therefrom. The manufacturer provides no response to the system's equipment and is not responsible for ambulance, police, or other emergency response services.

Testing and Service of Equipment:

The equipment is under the purchaser's exclusive possession and control after installation. It is the purchaser's sole responsibility to test the operation of the equipment and request warranty service if needed.

Purchaser's Exclusive Remedy:

The purchaser's exclusive remedy for manufacturer's default is to require the manufacturer to repair or replace, at the manufacturer's option, any non-operational equipment or part during the warranty period.

Limitation of Liability:

This equipment is not designed or guaranteed to prevent any loss or injury. This Limited Warranty and Disclaimer of Liability constitutes the terms of sale and use. Any liability on the part of the manufacturer, regardless of cause or negligence, will be limited to the amount paid by the purchaser for the product, or $350.00, whichever is greater.

For warranty information, contact Customer Service at LogicMark, LLC.

WARNING: Cancer and Reproductive Harm www.P65Warnings.ca.gov. Lead may be used in the manufacture of printed circuit boards.

Model 40711 | FCC ID: TYD-GA40711b | Part # 30530 v9.2

Safety and Compliance Information

FCC Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that harmful interference to radio or television reception can be avoided. The user is encouraged to try to correct the interference by one or more of the following measures:

Re-orient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

SAR Information Statement

Your Mobile Personal Emergency Response Service is a radio transmitter and receiver designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines establishing permitted levels of RF energy for the general population. The guidelines are based on standards developed by independent scientific organizations. The standards include a substantial safety margin. The exposure standard employs the Specific Absorption Rate (SAR). The SAR limit set by the FCC is 1.6W/kg for body-worn devices and 4.0 W/kg for hand-held devices.

Tests for SAR are conducted with the Mobile Personal Emergency Response Service transmitting at its highest certified power level in all tested frequency bands. Although SAR is determined at the highest certified power level, the actual SAR level while operating can be well below the maximum value because the device is designed to use only the power required to reach the network. The closer you are to a wireless base station antenna, the lower the power output.

Before a model is available for sale, it must be tested and certified to the FCC that it does not exceed the limit for safe exposure. Tests are performed in positions and locations required by the FCC for each model. The FCC has granted equipment authorization for this model. SAR information can be found on file with the FCC under the Display Grant section of http://www.fcc.gov/oet/fccid.

FCC ID: TYD-GA40711B. In the United States and Canada, the SAR limit for a Mobile Personal Emergency Response Service used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a substantial margin of safety for additional protection and to account for variations in measurements.

Body-worn Operation:

This device was tested for typical body-worn operations. To comply with RF exposure requirements, a minimum separation distance of 10mm must be maintained between the user's face and the Mobile Personal Emergency Response Service when held to the face for voice communications, including the antenna. Body-worn accessories that do not meet these requirements may not comply with RF exposure and should be avoided. Use only the supplied accessories.

Pacemakers and Your Guardian Alert 911 PLUS:

The Guardian Alert 911 PLUS is a 4G-LTE cellular handset approved by the FCC. Based on current FCC and FDA research, cell phones do not pose a significant health risk for the vast majority of pacemaker wearers. However, if you have any concerns, please consult with your physician.