HP Computer User Guide
This guide provides essential information for using and upgrading your HP computer, covering components, features, and HP resources.
Legal Information and Notices
Copyright © 2025 HP Development Company, L.P. Microsoft and Windows are trademarks of Microsoft Corporation. USB Type-C is a trademark of USB Implementers Forum. DisplayPort and the DisplayPort logo are trademarks of Video Electronics Standards Association (VESA). This document is subject to change without notice. HP's product and service warranties are limited to the express warranties accompanying such products and services. HP is not responsible for technical or editorial errors or omissions in this document. Initial release: April 2025. Product Number: P24403-291.
Product Notices: This guide describes features common to most products; some features may not be available on your specific computer. Windows features may vary by edition or version. For optimal performance, ensure your system has the latest hardware, drivers, software, and BIOS updates. Windows updates automatically. For more information on Windows, visit http://www.windows.com. If your product has S mode for Windows, it only runs apps from the Microsoft Store. Some settings, features, and apps cannot be changed. Some compatible accessories or apps may not work. If you switch out of S mode, you cannot switch back. For details, visit www.windows.com/SmodeFAQ. For the latest user guide, visit http://www.hp.com/support and navigate to your product, then select [Setup and User Guides].
Software Terms: By installing, copying, downloading, or otherwise using any pre-installed software, you agree to the terms of the HP End User License Agreement (EULA). If you do not agree, return the unused product within 14 days for a refund. Contact your retailer for more information or to request a refund.
About This Guide
This guide explains basic procedures for using and upgrading your product.
- ⚠️ Warning: Indicates a situation that could cause serious injury or death.
- ⚠️ Caution: Indicates a situation that could cause minor or moderate injury.
- Important: Provides information that, while not considered hazardous, may be important for preventing damage to the product or data loss.
- Note: Highlights key points or provides supplementary information.
- ☕️ Tip: Offers helpful tips for completing tasks.
This product features HDMI® technology.
HP Resource Locations
This chapter describes how to find information provided by HP.
Product Information
Refer to the table below for details on product specifications and procedures.
| Topic | Location |
|---|---|
| Technical Specifications | To view your product's QuickSpecs, go to http://www.hp.com/go/quickspecs. Use the search function to find your model. |
| Legal, Safety, and Environmental Notices | Information is available in the 'Legal, Safety, and Environmental Notices' document. Regulations are also listed on certification labels. |
| System Board | To view this guide, search for 'HP Documentation' in the Windows search bar. For system board diagrams and additional information, refer to the 'Maintenance and Service Guide' available via http://www.hp.com/support. Serial numbers, certifications, and operating system labels may be attached to the computer's exterior, bottom, or inside the bottom cover. |
Support
Refer to the table below for resources providing support and warranty information.
| Topic | Location |
|---|---|
| Product Support | Visit http://www.hp.com/support for HP support. Services include chat with support representatives, finding support phone numbers, and locating service centers. |
| Warranty Information | Warranty information may be included with your product (CD/DVD) or available online. For online requests or mail requests (for Asia Pacific), visit http://www.hp.com/go/orderdocuments. |
Product Documentation
Find product documentation via the table below.
| Topic | Location |
|---|---|
| HP User Manuals, White Papers, and Third-Party Documentation | User manuals are on the hard drive. Search for 'HP Documentation' in Windows. For online manuals, visit http://www.hp.com/support. This includes the User Guide and Maintenance and Service Guide. |
| Product Notices | Register for alerts, failure predictions, newsletters, and customer advisories at https://h41369.www4.hp.com. |
| Technical Specifications | Product Bulletins, including 'QuickSpecs', detail operating system, power, memory, processor, and other component information. View at http://www.hp.com/go/quickspecs/. |
| Advisories and Notices | Search for advisories and notices at http://www.hp.com/support. |
Product Diagnostics
Find resources for product diagnostic tools.
| Topic | Location |
|---|---|
| Diagnostic Tools | Refer to the 'Maintenance and Service Guide' at http://www.hp.com/support. |
| Beep and Lamp Code Definitions | Refer to the 'Maintenance and Service Guide' at http://www.hp.com/support. |
| POST Error Codes | Refer to the 'Maintenance and Service Guide' at http://www.hp.com/support. |
Product Update Programs
Find resources for product updates.
| Topic | Location |
|---|---|
| Driver and BIOS Updates | Visit http://www.hp.com/support and select [Software and Drivers] or [Software/Drivers] to ensure you have the latest drivers. |
| Operating System | For Windows operating system information, visit http://www.support.microsoft.com. |
Computer Features
This chapter provides an overview of computer features.
Important: Copilot key may be present on your keyboard. Copilot in Windows requires Windows 11 and potentially a Neural Processing Unit (NPU). Feature availability varies by market and device. A Microsoft account is required for Copilot. If Copilot is unavailable, pressing the Copilot key launches Bing search. See http://aka.ms/WindowsAIFeatures.
Standard Configuration
Refer to this section for your computer's standard configuration. Features vary by model. For support or details on installed hardware/software, run the HP Support Assistant utility.
Note: This computer model can be used vertically or horizontally.
Front Panel Components
Identify front panel components using the diagram and table below.
Note: Drive configurations vary by model. Refer to the diagram closest to your computer. Some models have a drive bay cover.
| Label | Component | ||
|---|---|---|---|
| (1) | Optical drive eject button | (5) | Audio output (headphone) / audio input (microphone) combo connector |
| (2) | Slim optical drive (on some models) | (6) | USB 10 Gbps ports (x3) |
| (3) | Hard disk drive activity light | (7) | USB 10 Gbps ports (with HP Sleep and Charge) Note: For charging small external devices like smartphones, use a standard USB Type-A charging cable or adapter (sold separately). |
| (4) | Power button | (8) | USB Type-C® 20 Gbps ports (x2) |
*The power button light is typically white when the computer is on. A flashing red light indicates a diagnostic code. Refer to the 'Maintenance and Service Guide' for code details.
**The combo connector supports headphones, line-out devices, microphone, line-in devices, or CTIA-compliant headsets.
Rear Panel Components
Identify rear panel components using the diagram and table below.
| Label | Component | ||
|---|---|---|---|
| (1) | Lock loop | (6) | RJ-45 (network) connector |
| (2) | Security lock cable slot | (7) | USB ports (x2) Note: For charging small external devices like smartphones, use a standard USB Type-A charging cable or adapter (sold separately). Note: These ports support wake-up from sleep mode or power-on when a keyboard or mouse is connected. These features are enabled by default. Refer to the 'Maintenance and Service Guide' for details. |
| (3) | Audio output connector (for externally powered audio devices) | (8) | USB 10 Gbps ports (with HP Sleep and Charge) (x2) |
| (4) | Dual-mode DisplayPort™ monitor connector | (9) | USB port |
| (5) | HDMI port | (10) | Power connector |
Note: Your model may have additional ports available from HP.
Serial Number Location
Your computer has a serial number label and a product ID label on the exterior. Keep these numbers handy when contacting support.
[Diagram showing a computer with an arrow pointing to the location of the serial number label]
Using Optional Security Lock Cables
You can secure your computer using various locks (sold separately).
Security Lock Cable
A security lock cable secures the computer.
[Diagram showing a computer with a security cable attached to the lock loop.]
Padlock
A padlock can secure the computer.
- Pull out the lock loop from the computer case (1).
- Thread the padlock through the loop and fasten it (2).
Backup and Recovery
You can back up information, create restore points, reconfigure your computer, create recovery media, or restore your computer to factory default settings using Windows tools or HP software. Following these standard procedures can help you return your computer to normal operation more quickly.
Important: When performing a restore operation on a tablet, the battery must be at least 70% charged.
Important: If your tablet has a detachable keyboard, connect it to the keyboard dock before starting the restore process.
Creating Backup and Recovery Media
These methods for creating recovery media and backups are available on select products only. Choose the method best suited for your computer model.
Creating a Backup Using Windows Tools
It is recommended to back up your information immediately after initial setup. This task can be performed using an external USB flash drive for local Windows backups or online tools.
Note: If your computer's storage is 32 GB or less, System Restore may be disabled by default.
Creating Recovery Media Using the [HP Cloud Recovery Download Tool] (Select Products Only)
The [HP Cloud Recovery Download Tool] allows you to create recovery media on a bootable USB flash drive. For details, visit http://www.hp.com, search for [HP Cloud Recovery], and select the appropriate results for your computer. If you cannot create recovery media yourself, contact HP Support via http://www.hp.com/support.
Important: Before using HP recovery discs, it is recommended to perform the procedures in 'Recovery and Restore Methods' (page 12). Backups made recently are more effective for restoring your computer to normal operation than recovery discs. Reinstalling all operating system software released after initial purchase may take time.
System Recovery and Restore
Multiple tools are available to restore your system if the desktop does not load. It is recommended to attempt system restoration using the methods described on page 12, 'Recovery and Restore Methods'.
Creating a System Restore Point
Windows offers System Restore, which automatically or manually creates restore points or snapshots of your computer's system files and settings. System Restore reverts your computer to the state it was in at the time the restore point was created. Personal files and documents should not be affected.
Recovery and Restore Methods
Test if the problem is resolved after the first method before proceeding to the next. You may not need to perform all methods.
- Run Microsoft's [System Restore].
- Run [Reset this PC]. Note: [Remove everything] and [Clean the drive fully] can take several hours. No information will remain on your computer. It is safest to reset your computer before recycling it.
- Perform recovery using [HP Recovery] media. Refer to page 12, '[HP Recovery] Media Recovery'.
For details on the first two methods, refer to the [Help] application. You may need an internet connection to access Help.
Restoring Using [HP Recovery] ([HP Recovery]) Media
[HP Recovery] media allows you to restore the factory-installed operating system and drivers. For some products, you can create recovery media on a bootable USB flash drive using the [HP Cloud Recovery Download Tool]. Refer to page 11 for details. If you cannot create recovery media yourself, contact HP Support via http://www.hp.com/support.
To restore your system, insert the [HP Recovery] media and restart the computer.
Note: It is recommended to perform the procedures in 'Recovery and Restore Methods' (page 12) before using HP recovery discs. Recent backups are more effective. Reinstalling all OS software may take time.
Changing the Computer's Boot Order
If your computer does not boot from [HP Recovery] media, you may need to change the boot order in the BIOS. Select the optical drive or USB flash drive based on the location of your [HP Recovery] media.
Important: For tablets with detachable keyboards, connect the tablet to the keyboard dock before proceeding.
- Insert the [HP Recovery] media.
- Access the system's [Startup] menu. For computers with keyboards, press the Esc key immediately after powering on or restarting, then press f9 to display boot options. For tablets without keyboards, press and hold either the Volume Up or Volume Down button, then select f9.
- Select the optical drive or USB flash drive you want to boot from and follow the on-screen instructions.
Using [HP Sure Recover] (Select Products Only)
[HP Sure Recover] is a hardware and software feature for OS recovery. It allows complete restoration of the HP product's OS image without installed recovery software. You can install the latest OS version, platform-specific drivers, and software applications.
Using HP PC Hardware Diagnostics
Use the [HP PC Hardware Diagnostics] utility to check if your computer's hardware is functioning correctly. There are three versions: Windows, UEFI, and Remote UEFI.
Windows Version of [HP PC Hardware Diagnostics] (Select Products Only)
This Windows-based utility runs diagnostic tests. It operates within the Windows OS to diagnose hardware issues. If it's not installed, download and install it. Refer to page 16 for download instructions.
Windows Version of [HP PC Hardware Diagnostics] Hardware Failure ID Codes
If a hardware failure is detected that requires replacement, a 24-digit Failure ID code is generated. For interactive tests (keyboard, mouse, audio, video), you may need to follow troubleshooting steps before receiving the ID. Options after receiving an ID include opening the [Event Automated Services (EAS)] page, scanning a QR code with a mobile device, or copying the ID for support.
Accessing Windows Version of [HP PC Hardware Diagnostics]
After installation, access it via [HP Support Assistant] or the [Start] menu.
Accessing via [HP Support Assistant]
- From the taskbar, select the [Search] icon, type 'support', and select the [HP Support Assistant] app, or select the question mark icon.
- Select [Fixes & Diagnostics].
- Select [Run hardware diagnostics] then [Launch].
- Choose the type of diagnostic test and follow the on-screen instructions. To stop a test, select [Cancel].
Accessing via [Start] Menu (Select Products Only)
- Select the [Start] button, then [All Apps].
- Select [HP PC Hardware Diagnostics Windows].
- Choose the test type and follow on-screen instructions. To stop a test, select [Cancel].
Downloading Windows Version of [HP PC Hardware Diagnostics]
Download instructions are in English. The .exe file requires a Windows computer for download.
Downloading Latest Version from HP
- Visit http://www.hp.com/go/techcenter/pcdiags.
- Select the appropriate download button for your Windows version and computer.
The tool will be downloaded to your selected location.
Downloading from [Microsoft Store]
You can download the Windows version from the Microsoft Store.
Downloading Windows Version by Product Name or Number (Select Products Only)
You can download the software using your product name or number. Refer to http://www.hp.com/support, select [Software and Drivers], enter your product name/number, and choose the [Diagnostics] section to download the appropriate version.
Installing Windows Version of [HP PC Hardware Diagnostics]
Locate the downloaded .exe file and double-click it, following the on-screen prompts.
Using UEFI Version of [HP PC Hardware Diagnostics]
The UEFI version runs diagnostics outside the OS, helping to isolate hardware issues. If the .exe file is not included, you may need to download and build the [HP UEFI Support Environment] on a USB flash drive (see page 19). This version is useful if Windows does not boot.
UEFI Version Hardware Failure ID Codes
Similar to the Windows version, a 24-digit Failure ID code is generated for hardware failures. Support can be obtained by contacting HP or scanning the ID.
Launching UEFI Version of [HP PC Hardware Diagnostics]
- Power on or restart the computer and press Esc, then f2. The BIOS searches for the tool on USB flash drive, hard drive, or BIOS.
- Follow on-screen instructions to select tests.
Launching UEFI Version with [HP Hotkey Support] Software (Select Products Only)
To launch the UEFI version using HP Hotkey Support, you may need to disable Fast Boot in the BIOS setup (f10 key).
- Access [HP System Information] via the Start menu or fn + Esc.
- Select [Run System Diagnostics] and choose [Restart].
The UEFI application will launch upon restart.
Downloading UEFI Version to USB Flash Drive
This is useful if the UEFI version is not pre-installed or if the hard drive is faulty. Download instructions are in English and require a Windows computer.
Downloading Latest UEFI Version
- Visit http://www.hp.com/go/techcenter/pcdiags.
- Select [Download HP DIAGNOSTICS UEFI].
Downloading UEFI Version by Product Name or Number (Select Products Only)
Download the UEFI version to a USB flash drive using your product name or number via http://www.hp.com/support.
Specifications
Input Power
This information is useful for operating your computer abroad. The computer operates on DC power supplied by AC or DC sources. AC power must be rated for 100-240 V (50/60 Hz). Use only HP-provided or approved AC adapters or DC power sources. The computer's voltage and current ratings are listed on the specification label.
| Input Power | Rating |
|---|---|
| Operating Voltage and Current | 5VDC (3A, 30W, USB-C®) / 9VDC (3A, 30W, USB-C) / 12VDC (2.5A, 30W, USB-C) / 15VDC (2A, 30W, USB-C) 5VDC (2A, 45W, USB-C) / 12V DC (3A, 45W, USB-C) / 15V DC (3A, 45W, USB-C) 5VDC (3A, 45W, USB-C) / 9VDC (3A, 45W, USB-C) / 12V DC (3.75A, 45W, USB-C) / 15VDC (3A, 45W, USB-C) 5VDC (3A, 45W, USB-C) / 9VDC (3A, 45W, USB-C) / 10VDC (3.75A, 45W, USB-C) / 12VDC (3.75A, 45W, USB-C) / 15VDC (3A, 45W, USB-C) / 20VDC (2.25A, 45W, USB-C) 5VDC (3A, 65W, USB-C) / 9VDC (3A, 65W, USB-C) / 12VDC (5A, 65W, USB-C) / 15V DC (4.33A, 65W, USB-C) / 20V DC (3.25A, 65W, USB-C) 5VDC (3A, 65W, USB-C) / 9VDC (3A, 65W, USB-C) / 10VDC (5A, 65W, USB-C) / 12V DC (5A, 65W, USB-C) / 15VDC (4.33A, 65W, USB-C) / 20VDC (3.25A, 65W, USB-C) 5VDC (3A, 90W, USB-C) / 9V DC (3A, 90W, USB-C) / 10VDC (5A, 90W, USB-C) / 12V DC (5A, 90W, USB-C) / 15VDC (5A, 90W, USB-C) / 20V DC (4.5A, 90W, USB-C) 5VDC (3A, 100W + USB-C and 10W + USB-A) / 9VDC (3A, 100W + USB-C and 10W + USB-A) / 12V DC (5A, 100W + USB-C and 10W + USB-A) / 15V DC (5A, 100W + USB-C and 10W + USB-A) / 20V DC (5A, 100W + USB-C and 10W + USB-A) / 5V DC USB-A Port (2A, 100W + USB-C and 10W + USB-A) 19.5V DC (2.31A, 45W) 19.5V DC (3.33A, 65W) 19.5V DC (4.62A, 90W) 19.5V DC (6.15A, 120W) 19.5V DC (6.9A, 135W) 19.5V DC (7.70A, 150W) 19.5V DC (10.3A, 200W) 19.5V DC (11.8A, 230W) 19.5V DC (16.92A, 330W) 20V DC (14A, 280W) |
Note: This product is designed for Norway's IT power systems with a nominal voltage of 240 V rms or less.
Operating Environment
This information is useful for transporting and storing your computer.
| Item | Metric Units | US Units |
|---|---|---|
| Temperature | ||
| Operating | 5–35°C | 41–95°F |
| Non-operating | -20–60°C | -4–140°F |
| Relative Humidity (non-condensing) | ||
| Operating | 10–90% | 10–90% |
| Non-operating | 5–95% | 5–95% |
| Maximum Altitude (unpressurized) | ||
| Operating | -15–3,048 m | -50–10,000 ft |
| Non-operating | -15–12,192 m | -50–40,000 ft |
Computer Operation Guidelines and Handling/Transport Precautions
Follow these guidelines to maximize your computer's performance and lifespan.
Operation Guidelines and Care Precautions
These guidelines help ensure proper setup and care for your computer and monitor.
- Avoid placing the computer in areas with high humidity, direct sunlight, or extreme temperatures.
- Place the computer on a stable, flat surface. Ensure at least 10.2 cm (4 inches) of clearance around ventilation openings for proper airflow.
- Do not block the computer's ventilation openings, as this can impede airflow. Do not lean the computer case on its side against the front panel of a horizontally configured unit.
- Do not operate the computer with access panels or expansion slot covers removed.
- Avoid stacking computers or placing them too close together, as this can obstruct airflow and heat dissipation.
- If operating the computer in an enclosure, ensure the enclosure has intake and exhaust vents and follow these guidelines.
- Do not spill liquids on the computer or keyboard.
- Do not block the ventilation openings on the top of the monitor.
- Enable power management features in the operating system.
- Always turn off the computer and unplug the power cord before performing any maintenance.
Cleaning: For exterior cleaning, use a soft cloth lightly dampened with water, then dry with a lint-free cloth. Avoid detergents, as they can cause discoloration or damage. For recommended cleaning procedures, see page 26, 'Removing Dirt and Debris from Your Computer'. Disinfecting surfaces is also possible. For guidelines on preventing the spread of bacteria and viruses, see page 26, 'Disinfecting Your Computer with Disinfectant Solution'.
Cleaning Your Computer
Regular cleaning removes dirt and debris, helping your device operate optimally.
Removing Dirt and Debris from Your Computer
- Wear disposable gloves (or nitrile gloves if allergic to latex) when cleaning or disinfecting.
- Turn off the device, unplug it, and disconnect all external devices. Remove batteries from wireless keyboards. Caution: Never clean the product while it is powered on or connected to prevent electric shock or component damage.
- Dampen a microfiber cloth with water. Do not oversaturate. Important: Avoid using towels or paper towels, as they can scratch surfaces.
- Gently wipe the exterior surfaces with the damp cloth. Important: Prevent moisture from entering any openings. Liquid inside the product can cause damage. Do not spray cleaning solutions directly onto the product. Do not use aerosol sprays, solvents, abrasives, or cleaning agents containing hydrogen peroxide or bleach.
- Start cleaning the display (if applicable), wiping in one direction from top to bottom. Finally, wipe cables like power cords, keyboard cables, and USB cables.
- After cleaning, allow the surface to air dry completely before powering on the device.
- Dispose of gloves after each cleaning session and wash your hands.
For recommended procedures to prevent the spread of bacteria and viruses on frequently touched surfaces, see page 26, 'Disinfecting Your Computer with Disinfectant Solution'.
Disinfecting Your Computer with Disinfectant Solution
The World Health Organization (WHO) recommends disinfecting surfaces after cleaning to prevent the spread of viruses and bacteria. A recommended solution is 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is available in most stores.
- When disinfecting frequently touched surfaces, follow these steps. Wear disposable gloves (or nitrile gloves if allergic to latex).
- Turn off the device, unplug it, and disconnect all external devices. Remove batteries from wireless keyboards. Caution: Never clean the product while it is powered on or connected to prevent electric shock or component damage.
- Dampen a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. Do not oversaturate. Caution: Do not use bleach, peroxides, acetone, ammonia, ethyl alcohol, methylene chloride, or petroleum-based cleaners like thinners or benzene.
- Gently wipe the exterior surfaces with the damp cloth. Important: Prevent moisture from entering any openings. Liquid inside the product can cause damage. Do not spray cleaning solutions directly onto the product. Do not use aerosol sprays, solvents, abrasives, or cleaning agents containing hydrogen peroxide or bleach.
- Start cleaning the display (if applicable), wiping in one direction from top to bottom. Finally, wipe cables like power cords, keyboard cables, and USB cables.
- After cleaning, allow the surface to air dry completely before powering on the device.
- Dispose of gloves after each cleaning session and wash your hands.
Transport Precautions
When shipping your computer, follow these precautions to ensure safe transport.
- Back up your hard disk drive files to external storage. Protect backup media from electrical or magnetic interference during storage or transport. Note: The hard disk drive automatically locks when the system power is turned off.
- Remove all removable media and store it separately.
- Turn off the computer and external devices.
- Unplug the power cord from the power outlet and then from the computer.
- Unplug power cords for system components and external devices from the power outlet, then from the computer. Note: Ensure internal boards are securely seated in their slots.
- Pack the computer and external system devices (keyboard, mouse) in the original box or an equivalent box with sufficient protective material.
Static Electricity Precautions
Static discharge can occur when two objects come into contact, such as walking on carpet and touching a doorknob. Discharge from human contact can damage system boards or reduce their lifespan.
Important: Before handling static-sensitive components, discharge static electricity from your body using one of the following methods:
- If instructed to disconnect the power cord when removing or installing components, ensure you are properly grounded.
- Keep components in their anti-static packaging until ready for installation.
- Avoid touching pins, leads, or circuitry. Minimize contact with electronic components.
- Use non-magnetic tools.
- Discharge static electricity by touching an unpainted metal surface before handling components.
- Place removed components in an anti-static container.
User Support
HP designs and manufactures products, services, and information that are usable by everyone, whether standalone or with compatible third-party assistive technology (AT) devices and applications.
HP and User Support
HP values diversity, inclusion, and work-life balance. These principles are reflected in all HP operations. HP aims to connect people and technology worldwide, fostering an environment where everyone can thrive.
Accessing Necessary Technology Tools
Technology can enhance human potential. Assistive technology removes barriers, supporting independence at home, work, and in the community. It improves, maintains, and enhances the capabilities of electronic and information technology.
For more information, see page 31, 'Assessing Your Needs for Assistive Technology'.
HP's Initiatives
HP is committed to providing products and services that are accessible to people with disabilities. This commitment supports HP's goal of diversity and helps ensure that everyone can leverage technology.
HP's goal in user support is to design, manufacture, and sell products and services that are effective for people with disabilities, whether used alone or with appropriate assistive technology. HP's user support policy outlines seven key objectives for managers and employees.
- Raise awareness of user support issues internally, providing training to employees on designing, manufacturing, and selling products and services accessible to people with disabilities.
- Develop user support guidelines and hold product development groups accountable for adhering to them within competitive, technical, and economic feasibility.
- Involve people with disabilities in creating user support guidelines and in the design and testing of products and services.
- Document user support functions and make HP product and service information publicly available in formats accessible to people with disabilities.
- Build relationships with providers of cutting-edge assistive technology and solutions.
- Support internal and external research and development to improve assistive technology related to HP products and services.
IAAP (International Association of Accessibility Professionals)
IAAP is a non-profit organization dedicated to advancing the user support profession through networking, education, and certification. It aims to support the career development of user support professionals and help organizations integrate user support into their products and infrastructure.
HP is a founding member, collaborating with other companies to advance user support. This initiative supports HP's goal of designing, manufacturing, and selling products and services that are effective for people with disabilities.
IAAP connects individuals, students, and organizations worldwide, fostering mutual learning and strengthening the user support profession. For more information, visit http://www.accessibilityassociation.org to join the online community, sign up for newsletters, or explore membership options.
Assessing Your Needs for Assistive Technology
HP believes everyone should be able to communicate, express themselves, and connect with the world through technology. HP strives to raise awareness of user support, both internally and with customers and partners.
Assistive technologies, such as larger fonts, voice recognition, or other tools tailored to specific situations, enhance the usability of HP products. This section explains how to select assistive technologies and products.
Evaluating Your Needs
Technology can empower customers. Assistive technology removes barriers, promoting independence at home, work, and in the community. It enhances electronic and information technology capabilities.
Numerous AT products are available. AT evaluation involves assessing products, resolving questions, and selecting the best solution for your situation. Professionals involved in AT evaluation include physical therapists, occupational therapists, speech-language pathologists, and others. Even without formal certification, individuals with relevant experience can provide valuable insights. Inquire about their experience, expertise, and fees to determine the best fit for your needs.
HP Product User Support
The following links describe user support features and assistive technologies integrated into various HP products, helping you choose the most suitable options.
- HP Aging & Accessibility: Visit the HP website (http://www.hp.com), search for 'Accessibility', and select [Office of Aging and Accessibility].
- HP Computers: For Windows products, visit http://www.hp.com/support, search the knowledge library for 'Windows Accessibility Options', and select your operating system.
For additional support with HP products or accessories, see page 34, 'Contacting Support'. Links to external partners and suppliers for additional assistance include:
- Microsoft Accessibility (Windows and Microsoft Office)
- Google User Assistance (Android, Chrome, Google Apps)
Standards and Regulations
Regulations worldwide aim to make products and services accessible to people with disabilities. Historically, these regulations have applied to telecommunications products, computers with specific communication or video playback features, their manuals, and customer support.
Standards
The FAR (Federal Acquisition Regulation) Section 508, established by the US Access Board, mandates that individuals with disabilities must have access to information and communication technology (ICT). This standard includes performance-based requirements focused on product functionality, as well as technical standards for various technologies, including software applications, operating systems, web content, computers, telecommunications products, multimedia, and standalone closed products.
Mandate 376 - EN 301549 (European Union): The European Union created the EN 301549 standard within Mandate 376 as an online toolkit for public procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products and services, with a description of the test procedures and evaluation methodology for each requirement.
WCAG (Web Content Accessibility Guidelines): Published by W3C's WAI (Web Accessibility Initiative), WCAG provides guidelines for web designers and developers to create sites that meet the needs of people with disabilities and older users. WCAG enhances user support through various web content types (text, images, audio, video) and web applications. It is rigorously tested, easy to understand and use, and flexible for web developers. WCAG 2.0 is also approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers faced by users with visual, auditory, physical, cognitive, and neurological disabilities, as well as older web users. WCAG 2.0 outlines characteristics of content that are more accessible:
- Perceivable: Text alternatives for images, captions for audio, adaptable presentation, and contrast ratios.
- Operable: Keyboard navigation, color contrast, timing adjustments, seizure prevention, and navigation options.
- Understandable: Readability, predictability, and input assistance.
- Robust: Compatibility with assistive technologies.
Laws and Regulations
IT and information user support is an increasingly important legal area. HP's Policy Landscape website provides information on key laws, regulations, and standards for various regions.
- United States
- Canada
- Europe
- Australia
Useful User Support Resources and Links
The following organizations may provide relevant information for individuals with disabilities or age-related limitations. Note: This list is not exhaustive and is for informational purposes only. HP is not responsible for information verified on the internet. This list does not constitute an endorsement by HP.
Organizations (English Only)
These organizations are among many that provide information for individuals with disabilities or age-related limitations.
- AAPD (American Association of People with Disabilities)
- ATAP (Association of Assistive Technology Act Programs)
- HLAA (Hearing Loss Association of America)
- ITTATC (Information Technology Technical Assistance and Training Center)
- Lighthouse International
- National Association of the Deaf
- National Federation of the Blind
- RESNA (Rehabilitation Engineering & Assistive Technology Society of North America)
- TDI (Telecommunications for the Deaf and Hard of Hearing, Inc.)
- W3C WAI (Web Accessibility Initiative)
Educational Institutions (English Only)
Many educational institutions, including those listed, provide information on disabilities and age-related limitations.
- California State University, Northridge, Center on Disabilities
- University of Wisconsin-Madison, Trace Center
- University of Minnesota, Computer Accommodations Program
Other Resources for Disabilities (English Only)
Many resources provide information on disabilities and age-related limitations.
- ADA (Americans with Disabilities Act) Technical Assistance Program
- ILO Global Business and Disability Network
- EnableMart
- European Disability Forum
- Job Accommodation Network
- Microsoft Enable
HP Links
These HP-specific links provide information on disabilities and age-related limitations.
- For HP's 'How to Use' guide, select language at HP.com.
- For HP's public sector sales (US), visit HP.com.
Contacting Support
HP offers technical and user support options for customers with disabilities. Note: Support is provided in English only.
- For questions regarding HP product technical or user support, customers who are deaf can contact (877) 656-7058 (Monday-Friday, 6:00 AM-9:00 PM Mountain Time) using TRS/VRS/WebCapTel.
- For questions regarding HP product technical or user support, customers with other disabilities or age-related limitations can contact (888) 259-5707 (Monday-Friday, 6:00 AM-9:00 PM Mountain Time).
