4-Element Infrared Quartz Heater
USER MANUAL
PACKAGE CONTENTS
The package includes the Infrared Heater unit (A), a Remote Control (B), a pre-assembled Control Panel (C), an Air Intake vent (D), and a pre-assembled Temperature Sensor (E).
A SAFETY INFORMATION
Please read and understand this entire manual before attempting to assemble, operate, or install the product.
IMPORTANT SAFETY INSTRUCTIONS
[Warning] Potential Electrical Hazard
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
- This heater must be plugged into a 120 V, 15 amp (or more) circuit of its own. Do not plug anything else into the same circuit. If unsure if your home meets this specification, consult a certified electrician prior to use. Risk of fire, overheating, malfunction, property damage, injury, or even death may result if not adhered to!
- Connect to a properly grounded outlet only. Do not connect the heater to extension cords, surge protectors, timers, direct breakers, or an outlet with other appliances connected to the same outlet. Risk of fire, overheating, malfunction, property damage, injury, or even death may result if not adhered to!
- This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Use handles (certain models) or wheels to move this heater.
- Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 meters) from the front of the heater and keep them away from the sides and rear of the heater.
- Extreme caution is necessary when any heater is used by or near children, invalids, pets, or when the heater is left operating unattended.
- Always unplug the heater when not in use.
- Do not use outdoors. Exposure to outdoor elements such as rain, snow, sun, wind, or extreme temperatures may cause the heater to become a safety hazard.
- This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations, nor any locations that use GFCI outlets.
- Never place the heater where it may fall into a bathtub or other water receptacles.
- Do not run the cord under carpet. Do not cover the cord with throw rugs, runners, or similar coverings. Arrange the cord away from traffic areas and where it will not be tripped over.
- The heater must be plugged into a wall outlet that is a dedicated circuit with a minimum 15 amp rating on that individual circuit.
- To disconnect the heater, first turn the power button to the OFF position and then remove the plug from the wall outlet.
- Do not allow foreign objects to enter or block any ventilation or exhaust opening as this may cause electric shock, fire, or damage the heater.
- Allow at least 3 feet (0.9 meters) of unobstructed space to the front and rear of the heater to allow for maximum heat, air, and ventilation flow.
- A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored, nor use flammable solvents to clean the heater. Keep the heater dry at all times.
- Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
- Do not use abrasive solvents to clean the heater as it may cause damage to the finish or casing.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked.
- Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
SAVE THESE INSTRUCTIONS
Child Lock Safety Feature
Press and hold the child lock button located on the remote control for 3 seconds. Locking is confirmed when a buzzer rings and displays "CL". When locked, the control panel and remote control (if provided) will not function. To unlock the control panel or remote (if provided), repeat this procedure. Unlocking is confirmed when a buzzer rings and the lock indication disappears.
Tip-Over Safety Feature
This heater is equipped with a tip-over safety feature. Once the heater is tipped over, an internal switch will automatically shut the heater off, and the power indicator light will turn on in red and flashes every 0.5 seconds. Once the heater is restored to an upright position, the heater will reset. To continue operation, turn on the heater using the control panel or supplied remote control (if provided) on the heater.
Overheat Safety Feature
This heater is equipped with an overheat safety feature. When the internal components of the heater reach a certain temperature that could cause overheating or possible fire, the heater will automatically shut off.
[Electrical Hazard Warning]
To prevent electrical shock, match the wide blade of the plug to the wide slot of the receptacle and fully insert.
It is normal for the power cord to feel warm to the touch. However, a loose fit between the outlet and the plug may cause overheating of the plug. If this occurs, try inserting the plug into a different outlet. Contact a qualified electrician to inspect the original outlet for damage.
Specifications
| Voltage Rating | 120 V (60 Hz) |
|---|---|
| Power Consumption | 750 W / 1,500 W |
| Unit Size | 11.69 in. (W) x 13.03 in. (D) x 14.8 in. (H) |
| Unit Weight | 9.37 lbs. |
FREQUENTLY ASKED QUESTIONS
Please review these frequently asked questions on the next few pages prior to using your heater.
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for the first time. Why is this happening?
A. This is normal. This heater is treated with a special heat safe/resistant coating. This odor will sometimes be present when the box is opened. When the coating is exposed to heat, it produces this particular odor during the first few hours of operation. This will dissipate after the break-in period. If you are sensitive to odors, you may want to pre-burn the unit in a garage with the door open until the initial odor dissipates.
Q. If my heater runs on its max wattage setting, how many BTUs is that?
A. This heater is intended to be used as supplemental heat in areas most needed. It may take several minutes to several hours to heat your area, depending on various factors. The below chart provides BTU translations for different wattages.
| WATTAGE | BTUS |
|---|---|
| 1,500 | 5,118 |
| 1,000 | 3,412 |
| 750 | 2,559 |
| 500 | 1,706 |
Q. Can the heating elements be replaced?
A. Replacement heating elements can be obtained from the manufacturer. All parts may be purchased through the manufacturer if your product is out of warranty. If you feel that the elements are definitely faulty right out of the box, contact Customer Support. A representative can then direct you to the next step.
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A. The heating process in the heater begins immediately upon powering on and setting the desired temperature above the ambient temperature. A noticeable change in the ambient temperature of the room will vary due to variables such as the location of the heater (in the home), floor plan and size of the room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings, etc. Customers with smaller rooms experience quick heat changes. Rooms with larger and open floor plans can expect up to 24 hours to completely heat up.
Q. My Heater has an ECO setting? How does this setting work?
A. The ECO mode on your heater is a program that attempts to keep the temperature strictly at a "warm" 68°F (20°C). This also helps with efficiency, as it is programmed to 1) Increase the power to the unit's maximum wattage if the temperature drops below 64.4°F (18°C), 2) Gradually reduce the wattage used as it approaches 66.2°F (19°C), and 3) Stop heating when 68°F (20°C) is achieved. This is considered an Economical function, since in the ECO setting, the heater is almost never running at the maximum watts.
Q. The temperature on my heater does not match the temperature display on my wall, or external thermostat. Why?
A. This is completely normal. The temperature display on your heater may vary from the temperature display on another thermostat (like the one mounted to your wall or a purchased external thermostat). This is because the temperature sensor on the heater reads the temperature directly around the heater. With the heater near the cold floor (and heat rising), any readings on elevated or external thermostats will differ in readings on the heater. The best way to operate your heater is to set the unit on High and dial up to a temperature that feels comfortable to you. Then, leave it at that temperature, regardless of the mismatch. The heater will cycle off when the set temperature is met or exceeded slightly.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the same time?
A. Yes, but make sure they are not plugged into the same circuit. Each heater requires its own minimum 15-amp circuit with no other items plugged into that circuit or outlet. This is because heaters are considered appliances and draw out high amperage. If you are unsure your circuit meets these requirements, verify with a certified electrician.
[Warning] Risk of fire, damage to property, or injury may result if requirements are not met.
Q. Why does my heater's fan continue to run after the set temperature is reached or the power is turned off?
A. This is normal. The heater's fan will continue to run even after the heater automatically cycles down. The fan continues to run so that every last bit of heat is blown out of the heat chamber while allowing the unit to continue filtering your air. Once the internal box/components cool completely, the fan should then shut off on its own. In this case, allow a few minutes after the heat cycles off (with power on). The fan will shut off faster when the power is turned off.
Q. My heater's display shows my ambient temperature to be in the 20s when I know it is warmer than that. Why?
A. The heater's display is defaulted to read the temperature as Fahrenheit. If your heater is definitely heating but shows it is in the 20s, you probably have the setting to read your temperature in Celsius rather than Fahrenheit.
Q. My heater's power cord gets warm. My cord is showing signs of heat or melting at the outlet. Is this normal?
A. A warm power cord is normal. These power cords are rated safe for up to 105°C/221°F by the UL, CSA, or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of the wall outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater immediately, contact warranty support for a replacement power cord, and have a certified electrician replace the wall outlet as soon as possible.
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet. Only operate the heater in an upright position.
Insert two AAA batteries into the remote control before using (batteries not included).
Please note that infrared heaters do not heat like a traditional space heater. You should not expect infrared heaters to blow hot air like a traditional space heater. Infrared heaters heat objects, not air. Infrared heaters are intended to supplement an already heated, insulated room. Square footage specifications assume a single enclosed room, not an entire home. Infrared heaters do not heat through walls or floors and are not intended to replace a main heat source. Infrared heat can take at least 24 hours to warm a room but operates much more efficiently to maintain the desired temperature. Infrared heaters will not work well in uninsulated, unheated spaces like screened-in porches, RVs, garages, or unheated basements, etc.
TROUBLESHOOTING
| PROBLEM | POSSIBLE CAUSE | CORRECTIVE ACTION |
|---|---|---|
| The heater does not turn on. | 1. The power cord is not plugged in properly. 2. Electrical outlet does not hold plug in securely. 3. Circuit breaker trips. 4. Thermostat set too low. 5. Obstruction causing the heater not to operate. |
1. Plug the power cord into an electrical outlet. 2. Ensure plug is properly inserted. Make sure electrical outlet and circuit breaker are working. 3. Have outlet replaced by a licensed electrician. 4. Press the UP button to the highest temperature setting. 5. Unplug the heater and remove all obstructions. Position your heater 3 feet (0.9 meters) away from all objects. |
| Heater cycles on and off frequently. | 1. The thermostat automatically turns the heater on and off to maintain selected comfort level. | 1. To make this occur less frequently, press the UP button to the higher setting. |
| Remote does not work. | 1. Battery low. 2. Distance too far. |
1. Change battery (2 AAA batteries). 2. Remote works up to 16.4 feet (5 meters). 3. Be sure to point remote at display on heater without obstructions. |
| The heater shutoff unexpectedly. | 1. The heater was overheated. 2. Insufficient power to the unit. 3. The air vent is clogged. 4. Insufficient air flow to the heater. |
1. Unplug the heater from the wall, wait a few seconds then plug the power cord back in. 2. Make sure the unit is plugged into a dedicated outlet, with no extension cords or surge protectors. 3. Clean the air vent located on the front of the unit. 4. Move the unit at least 3 feet from the wall. |
| The heater displays an error code "E2". | Temperature sensor not functioning properly. | Please contact a service center. |
CONTROL PANEL & REMOTE CONTROL
The control panel and remote control feature a digital display, power indicator light, timer indicator light, power switch button, ambient temperature button (which also functions as a lock button on the remote), timer button, temperature down button, temperature up button, and mode button. The mode button cycles through High, Low, Eco, and Fan Only modes. The ambient temperature button can be used to toggle between Fahrenheit and Celsius displays.
Control Panel & Remote Control Parts
- 1 Digital display: Readout of the set room temperature or timer value.
- 2 Power Indicator Light: Indicates when the unit is receiving power from the wall outlet.
- 3 Timer Indicator Light: Indicates when the timer function is active.
- 4 Power Switch Button [Power Button]: Powers the heater ON or OFF.
- 5 Ambient Temp. Button / [Lock Button (remote)]: Indicates ambient temp / hold to toggle between °C/°F.
- 6 Timer Button [Timer Symbol]: Engages the on / off timer function.
- 7 Temp-Down Button: Decreases the set temperature.
- 8 Temp-Up Button [Up Arrow]: Increases the set temperature.
- 9 Mode Button: Toggles between Hi / Low / Eco / Fan Only Modes.
OPERATING INSTRUCTIONS
- Plug the heater into a 120V AC electrical outlet. After plugging in, the digital screen will turn green with '--' in the middle of the digital screen.
- Turn the heater on by pressing the [Power Button] on the control panel or by pressing the [Power Button] on the remote control. If the ambient temperature is 85°F or higher, the digital screen shows 85°F and the product will not operate. If the ambient temperature is lower than 85°F, the unit will run in HI heating mode and starts to heat. The digital screen will display a 15-second countdown and the fan will be on after countdown, at the meantime, the digital screen will show 85°F.
- Under working status, press the [Power Button], heating will be off and the fan will delay 45 seconds to stop.
Note:
1) During the initial 15-second countdown, press the [Power Button] again, the heating will be off immediately and the digital screen shows '--'.
2) During the 45-second countdown, press the [Power Button] again, if the ambient temperature is 85°F or higher, the digital screen shows 85°F and the product will not operate; if the ambient temperature is lower than 85°F, the fan and the heating element will restart at the same time.
3) Under heating mode, if ambient temperature reaches the setting, heating will turn off automatically and the fan turns off after 45 seconds without countdown display; when the ambient temperature is lower than the setting, the heating works immediately and fan works 15 seconds later with digital screen countdown.
4) During countdown, only the [Power Button] and [Timer Button] can be set. - Set the temperature by pressing the temperature up/down arrows on the control panel or remote control. You can set the temperature on the heater anywhere between 50°F and 90°F or between 10°C and 32°C. Once you have chosen the desired temperature, the heater will remain on until the room temperature increases to the temperature on the digital display. The heater will cycle on and off to maintain the desired room temperature. To view the ambient temperature, press the ambient temperature button on the control panel or remote control.
Note: Press and hold the ambient temperature button on the control panel for 5 seconds to switch the digital display indicator on the heater between Fahrenheit and Celsius. On the remote, short press the ambient temperature button to engage Ambient Temperature. - To set the timer power off, start the unit and press the [Timer Button] on the control panel or remote control.
Note: The timer-power-off function can only be set when the heater is in power-on mode. The digital display on the control panel changes from the set temperature readout to a time value for the timer. Press the [Timer Button] repeatedly to change the number value between a range of 0 to 12 hours (in 1-hour intervals). The Timer indicator light turns on when the timer is set. - To set the timer power on, while powering off the unit, press the [Timer Button] on the control panel or remote control.
Note: The timer-power-on function can only be set when the heater is in power-off mode. The digital display will indicate time value for the timer. Press the [Timer Button] repeatedly to change the number value between a range of 0 to 12 hours (in 1-hour intervals). The Timer indicator light turns on when the timer is set.
Under FF mode, only the fan will work without heating.
The digital screen will be off and enter the sleep mode if no operation on the control panel or remote control for 60 seconds.
CARE AND MAINTENANCE
WARNING: Before performing any maintenance task, turn off the unit, unplug the unit, and allow it to cool completely.
- To keep the heater clean, clean the outer shell with a soft, damp cloth. Use a mild detergent if necessary. After cleaning, dry the unit with a soft cloth.
- CAUTION: DO NOT let liquid enter the heater.
- DO NOT use alcohol, gasoline, abrasive powders, furniture polish, or rough brushes to clean the heater. This may cause damage or deterioration to the surface of the heater.
- DO NOT immerse the heater in water.
- Wait until the unit is completely dry before use.
- If you will not be using the heater for a while, take the batteries out of the remote control and store for future use.
- Store the heater in a cool, dry location when not in use. To prevent dust and dirt build-up, use the original packaging to repack the unit.
CLEANING THE AIR INTAKE VENT
Clean the air intake or inside the unit after three months or if it appears to be blocking airflow. With the heater unplugged, use a vacuum hose attachment or compressed air to blow out or clean out any dirt, hair, or debris that may have built up around and inside the unit as this will obstruct airflow.
Remote Control Battery Replacement
The heater comes with a remote control. Unpack the remote control from the unit. This unit requires 2 AAA batteries [Battery Symbol]. Please note this remote control will not work through walls. Remove battery before discarding the remote. To replace the batteries, remove the battery cover from the remote by applying pressure to the battery cover and sliding it away from the remote. Insert two AAA batteries (not included) and close the remote by placing the battery cover back on the remote. Note: Do not mix old and new batteries. Do not mix alkaline, standard (carbon-zinc), or rechargeable (NiCad, ni-mh, etc.) batteries. Non-rechargeable batteries are not to be recharged. Batteries are to be inserted with the correct polarity. Exhausted batteries are to be removed from the product.