Robint Hotel Service Robot User Manual

Scenario 1: Guest Requests Room Delivery

This scenario describes a guest requesting room delivery service via the hotel reception.

Guest: "Hello, please deliver a bottle of water to Room 808"

Reception: "Okay, please wait for a moment while we get the robot to deliver that for you"

Visual Description: An illustration shows a guest speaking on the phone, a robot in the center, and a reception staff member on the right, with speech bubbles indicating the conversation.

Scenario 2: Guest Cannot Pick Up Delivery

This scenario covers situations where a guest is unable to come downstairs to pick up a delivery or takeaway.

Courier: "Hello, the guest staying at 808 couldn't come down to pick this up, please deliver this to the room."

Reception: "Okay"

Delivery Process:

• ✔ Press "Delivery" on the robot's interface.
• ✔ Select the room number.
• ✔ Place the item inside the robot's cabin after it automatically opens.
• ✔ The robot calls the guest when it arrives at the door.
• ✔ The delivery automatically starts in 5 seconds. If an item is left out or misplaced, press "Suspend the Task".
• ✔ The guest picks up the delivery, and the robot returns to the charging pile.

Visual Description: Illustrations show a courier handing an item to reception, a robot interface with buttons like "Delivery" and a keypad for room numbers, the robot's cabin opening, and the robot interacting with a guest at a door.

Scenario 3: Guest Orders via WeChat Applet

This scenario details how guests can place orders using a WeChat applet for robot delivery.

Note: The intelligent delivery container is a separate purchase.

Guest: "The baby is thirsty. I'll order him some water via the applet."

Ordering Process:

• ✔ The user places an order via the applet.
• ✔ The robot automatically goes to the intelligent delivery container or pickup spot to collect the goods.
• ✔ The intelligent delivery container automatically places the goods into the robot's cabin.
• ✔ The robot calls the guest's cellphone when it arrives at the door.
• ✔ The robot automatically returns to the charging pile after the guest picks up the goods.

Visual Description: Illustrations show a guest using a phone, the robot moving to a pickup point, a delivery container loading the robot, and the robot at a door.

Scenario 4: Cruising for Advertisements

This scenario explains how the robot can be used for promotional purposes, such as cruising and displaying advertisements.

Staff 1: "Chen, we are catering a wedding this afternoon, please get the robot to cruise the wedding venue."

Staff 2: "Okay."

Cruising Setup:

• ✔ Press "Cruise" on the robot's interface.
• ✔ Set the configuration, including automatic cruising, cruising duration, cruising destination, voice mode, and whether to open the cabin.
• ✔ Promotional materials and beverages can be placed inside the cabin for guests to access.

Note: The simplified version of the robot does not offer the big screen function.

Displaying Content:

If a guest requests a bigger screen to display content:

• Solution 1 (Recommended): Enter the hotel management back end, navigate to the "Advert Center", and change the pictures in "Playlist Management".
• Solution 2: Send the picture to the after-sales technical manager for updates from the back end.

Completion: The robot proceeds to the cruising destination when the cruise is finished.

Visual Description: Illustrations show staff discussing the robot's use for a wedding, the robot's interface for setting cruise parameters, promotional items in the cabin, and a guest requesting a larger display.

Scenario 5: Guiding Guests to Rooms

This scenario describes the robot guiding guests to their rooms or other locations within the hotel.

Staff: "Your check-in is done, would you like the robot to show you to your room?"

Guest: "Yes, the services here are great."

Guest: "Hello, Rockit. Please show me to room 808."

The robot responds:

Robot: "I guess you would like to go to room 808 on the 8th floor. Please press 'Okay, let's go' on the screen to confirm. If the destination is wrong, please select manually."

Process:

• ✔ The guest confirms the destination by pressing "Okay, let's go".
• ✔ The robot guides the guest to the specified room.
• ✔ The robot returns to the charging pile when the tour is finished.

Visual Description: Illustrations show staff interacting with a guest, the guest speaking to the robot, the robot's screen displaying destination confirmation, and the robot returning to its charging station.

Scenario 6: Guest Reception at Any Location

This scenario covers the robot's ability to greet and interact with guests at various points in the hotel.

Note: This function may not be available in simplified versions.

The robot automatically identifies humans and greets them:

Robot: "Hello, welcome to × × Hotel"

Guest: "Can you tell me about this hotel? Is there any sightseeing spot around the hotel?"

The robot interacts with the guest while they walk, providing information.

Robot: "We are conveniently located near the foreign embassies......"

Reception Setup:

• ✔ Press "Reception" on the robot's interface.
• ✔ Set the configuration, including automatic reception, reception duration, reception spot, voice mode, and greeting lines as required.
• ✔ The robot automatically goes to the designated reception spot.

Visual Description: Illustrations show the robot greeting guests, a guest asking questions, the robot interacting with guests as they walk, and the robot's interface for setting reception parameters.

Scenario 7: Hotel Tour and Introduction

This scenario details how the robot can be programmed to conduct tours and provide introductions.

Staff: "We have an important guest this afternoon. Please get Rockit to do a proper tour and introduction."

Staff: "Okay, I'll prepare the introduction content."

Tour Configuration:

• ✔ Press "Settings".
• ✔ Select the settings for the tour.
• ✔ Select the main interface.
• ✔ Return to the homepage and press "Explain".
• ✔ Set the introduction lines, tour spot 1 with its explanation, transition sentences, tour spot 2 with its explanation, and save the tour route.
• ✔ Create a tour route.

Execution: The robot automatically plays the introduction lines and proceeds to tour spot 1.

Visual Description: Illustrations show staff discussing the tour, the robot's settings menu, options for tour configuration, and the robot executing a tour.

Scenario 8: Taking Pictures

This scenario describes the robot's capability to take pictures anywhere, anytime.

Note: This function may not be available in simplified versions.

Guest 1: "Hello, Rockit."

Robot: "Hello, what can I help you with?"

Guest 2: "Please take a picture of us."

The robot responds:

Robot: "Rockit will now turn around to take a picture, please pose for the picture."

Picture Download: A QR code will be displayed on the screen when the picture is taken. The picture can be downloaded to cellphones by scanning the QR code.

Visual Description: Illustrations show guests interacting with the robot, the robot turning to take a photo, and a QR code displayed on the robot's screen.

Scenario 9: Monitoring Robot Operations

This scenario explains how to check the robot's status, delivery orders, and operation location to ensure timely delivery.

User: "What should I do if I want to check the delivery orders and operation location of the robot to ensure on-time delivery?"

Monitoring Steps:

• ✔ Scan the corresponding QR code for the applet and log in to check the operation status and delivery orders.
• ✔ Select "[Monitor the Robot]" to check the current operation status.

The system displays:

• Current location of the robot.
• Information on delivery orders.

Visual Description: Illustrations show a QR code for an applet, a mobile interface showing robot monitoring, current location on a map, and delivery order details.

Scenario 10: Robot Leasing for Events

This scenario outlines the process for leasing the robot to event organizers.

• ✔ Open the Rockit applet.
• ✔ Select "[Mine]" then "[Robot Lease]".
• ✔ Enter the lease duration, robot information, and event organizer details. The corresponding organizer will acquire access to the robot.

Event Management Features:

• Conferences and related materials can be initiated and uploaded online.
• The event organizer should scan the applet QR code for "[Robint Conference Helper]".

Visual Description: Illustrations show the applet interface for robot leasing, including fields for duration and organizer details, and a QR code for conference helper functionality.

Scenario 11: Calling the Robot

This scenario explains how hotel staff can call the robot for timely delivery and other tasks.

If there are multiple delivery spots in the hotel, staff can call the robot with a single press.

Calling Process:

• ✔ Open the Rockit applet.
• ✔ Select "[Call for the Robot]".
• ✔ Select which robot to call, where it should go, and the contact phone number.

Visual Description: Illustrations show the applet interface for calling a robot, with options to select the robot, destination, and contact number.

Scenario 12: Robot Troubleshooting

This section addresses common issues and how to resolve them.

Robot Breakdown:

Robot trapped in an elevator:

• ✔ Press and hold the "Emergency Stop" button.
• ✔ Push the robot back to the charging pile.
• ✔ Release the "Emergency Stop" button. The robot will be ready in 10 seconds.

Robot cannot move: (Details not provided in this section, implies a general issue).

Visual Description: Illustrations show a robot stuck in an elevator and a person using the emergency stop button.

Scenario 13: Delivery Container Issues

This scenario covers problems that may occur when the delivery container unloads goods.

Issue: Internet or power connection is off when the robot is docking the delivery container.

Procedure:

• ✔ In such cases, the robot will automatically go to the "Helping Point", and a fault interface will be displayed.
• ✔ Check the order detail as instructed.
• ✔ Confirm according to the goods in the cabin.
• ✔ Choose "Manual Delivery" or place another order from the back end.

Visual Description: Illustrations show a robot at a "Helping Point" with a fault interface, and a user checking order details.

Scenario 14: Voice Commands

This section lists various voice commands that can be used with the robot.

Important Reminders

• If the elevator is under maintenance or unavailable, do not allow the robot to use it; run the robot only on a single floor.
• If children are surrounding, hugging, or hitting the robot, intervene immediately to avoid injuries or damage.
• If people are surrounding the robot, especially near elevators or stairs, intervene immediately to prevent accidents.
• If the robot's route is blocked by an emergency exit or barrier, clear the path.
• If the robot encounters a linen truck, move the truck to the side to ensure the robot can pass.
• During daily cleaning, do not place mops or vacuum cleaners in the hallway to ensure the robot's passage.
• In case of major hotel environment changes (e.g., renovation), notify the after-sales team promptly to assess potential impact on the robot.

Hardware Introduction

Note: The simplified version may not offer all listed modules.

Visual Description: A diagram illustrating the robot's exterior, labeling various components like cameras, sensors, displays, cabin, and emergency stop button.

Power, Reboot, and Shutdown

Power On / Reboot:

• ✔ Push the robot back to the charging pile.
• ✔ Ensure the robot is docked properly.
• ✔ Press the "Start" button.

Shutdown:

• ✔ Press and hold the "Start" button to shut down.

Visual Description: Illustrations show the robot being placed on the charging pile and a hand pressing the "Start" button.

Charging

Normal Charging:

• During normal charging, the indicator on the charging pile will be green.
• The light belt on the robot will flash.

Auto Charging:

The robot will automatically return to the charging pile for charging when its tasks are finished.

Visual Description: An illustration shows the robot docked on its charging plate, with an indicator light on the pile.

Contact Us

Beijing Robint Technology Co., Ltd. (Headquarters)

Suite 2006, Block A, Jinqiu International Building, Zhichun Road, Haidian District, Beijing

Tel: 010-82230700

Robint (Shanghai) Marketing Branch

Block G, Lianyang Xingzuo, Lane 2433, Yanggao Middle Road, Pudong New District, Shanghai

Tel: 021-58591218

Website: www.irobint.com

Email: business@irobint.com

Visual Description: A map of China highlighting Beijing and Shanghai, with contact details listed.

FCC Warning

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

To maintain compliance with FCC's RF Exposure guidelines, this equipment should be installed and operated with a minimum 20cm distance between the radiator and your body. Use only the supplied antenna.