How to swap devices for the Galaxy Connected Experience

Phone

Swapping the displayed phone on the GCE display.

A graphic shows a smartphone displaying a colorful, abstract image, representing the phone being swapped for the Galaxy Connected Experience display.

Before you begin swapping devices

Before you begin - READ

These are steps that when completed before the swapping of devices can expedite the removal and installation of devices.

Steps to ensure a smooth setup experience:

• Ensure all fixture parts are available.
• For missing fixture follow the Samsung Repair and Maintenance System (SRMS) process.
• Ensure the phone is available, and existing tablet and watch are already in place.
• Contact store manager for missing devices.
• Charge each device to 25% or greater battery power.
• Removal must be completed first and the installation of devices can be completed simultaneously. (i.e. if software multiple device installation is needed.)
• Power on the device
• Connect each device to the same Wi-Fi or 5G network.
• Reference carrier appendix page for Wi-Fi name and ask the store manager for the Wi-Fi password.
• Wi-Fi passwords may vary by location.
• For Wi-Fi connection issues, contact the store manager.
• Pay attention to where you left off if you get interrupted during the setup. Often times you will need to go back and repeat the instructions on that slide.

T-Mobile

Carrier specific installation information

Store Wi-Fi password

• Obtain Wi-Fi network name and password from the store management team.
• Some stores may prefer to use a 5G SIM card.

Retail Mode password

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Other carrier specific installation details

• Pay attention to where you left off if you get interrupted during the setup. Often times you will need to go back and repeat the instructions on that slide.
• Follow the switch profile instructions for the phone.
• Follow the watch setup instructions.

Removing existing devices

Phone, deactivation of Retail Mode

Step 1

Tap screen to stop the attractor loop. Tap Demo screen five times in corner.

Visual Description: The screen shows a colorful 'attractor loop' interface with icons and text like 'Experience How These Devices Are Connected'.

Step 2

Select Samsung Retail Mode app.

Visual Description: The device's app drawer is displayed, with the 'Samsung Retail Mode' app highlighted.

Step 3

Select Store Settings.

Visual Description: The 'Samsung Retail Mode Platform' screen is shown, with options like 'STORE SETTINGS' visible.

Step 4

Input channel specific password and select OK.

Visual Description: An 'Authentication' screen prompts for a password, with 'CANCEL' and 'OK' buttons.

Step 5

Select Device Settings. Toggle Deactivate Retail mode option.

Visual Description: The 'Display Mode Setting' screen is shown, with an option to 'Deactivate Retail Mode'.

Step 6

Select OK to start the removal process. Select OK to uninstall Retail Mode.

Visual Description: Confirmation dialogs appear asking 'Do you want to continue?' and 'Do you want to uninstall this app?', with 'CANCEL' and 'OK' options.

Phone, factory reset

Step 1

Select the 'Settings' icon.

Visual Description: The device's home screen or app drawer is shown, with the 'Settings' gear icon highlighted.

Step 2

Select 'System'.

Visual Description: The 'Settings' menu is displayed, with 'System' highlighted.

Step 3

Select 'Reset options'.

Visual Description: The 'System' menu is displayed, with 'Reset options' highlighted.

Step 4

Select 'Erase all data (factory reset)'.

Visual Description: The 'Reset options' screen is displayed, with 'Erase all data (factory reset)' highlighted.

Step 5

Select 'Erase all data' then 'Erase everything'.

Visual Description: A confirmation screen titled 'Erase all data (factory reset)' is shown, prompting to confirm by selecting 'Erase all data' and then 'Erase everything'.

Step 6

Type the password and tap 'Continue'. Passwords are case sensitive.

Visual Description: A password entry screen appears, requiring the user to type a password to proceed with the factory reset.

Phone Connected Experience setup

Phone, Initial setup

• Power ON the E3
• Initial Phone Setup using Sennco
• GCE Setup Video for TMO
• Wait for about 20 minutes to finish content download. (Duration may vary based on network speed)

Phone Software version & store verification

Step 1

Tap once on the attractor loop, tap five times on highlighted area (top right corner) of the Start on the Phone screen. Tap on Samsung Retail Mode app.

Visual Description: The 'Start on the tablet' screen is shown, indicating where to tap.

Step 2

Confirm 'PROFILE READY FOR DEMO' in green text. Select menu (three dots), Select Device Info from the dropdown menu.

Visual Description: The 'Samsung Retail Mode Platform' screen is displayed, showing 'PROFILE READY FOR DEMO' and a menu icon (three dots).

Step 3

Scroll to verify:

• Retail Mode Client app version: 3.30.6 or higher
• Channel and Store are accurate
• Profile: SEA Multi Device Experience – (Phone)
• Screen Saver App: SmartThings_40_Tablet-lwcf 0.6.0 or higher

Visual Description: The 'Device Info' screen is shown, listing various software versions and configurations.

Phone store number change

Step 1

Tap on Samsung Retail Mode app.

Visual Description: The device's app drawer is displayed, with the 'Samsung Retail Mode' app highlighted.

Step 2

Select Store Settings.

Visual Description: The 'Samsung Retail Mode Platform' screen is shown, with 'STORE SETTINGS' highlighted.

Step 3

Select Password line, then type in the Retail Mode password for the retailer. NOTE: Password is found on carrier specific page.

Visual Description: An 'Authentication' screen prompts for a password, with 'CANCEL' and 'OK' buttons.

Step 4

The RMS Registration menu will be shown. Select Choose Store. Enter city or Zip code of the store. Select the correct store from the list.

Visual Description: The 'RMS Registration' screen is displayed, showing fields for 'Retailer/Carrier country', 'Retailer/Carrier channel', and 'Choose Store (optional)'.

Step 5

Select the store from the list available in pop-up. Enter the Retail Mode password.

Visual Description: A pop-up list of stores is shown, and a password entry field.

Step 6

Select Confirm to process the store number change. The main Retail mode screen will appear. Exit the application, and the attractor loop will begin shortly afterwards.

Visual Description: A confirmation screen prompts to 'CONFIRM' the store number change. The 'Samsung Retail Mode Platform' screen then reappears.

Galaxy Connected Experience display Verification

Tablet Store verification

Step 1

Tap once on the attractor loop, tap five times on highlighted area (top right corner) of the Start on the Phone screen. Tap on Samsung Retail Mode app.

Visual Description: The 'Start on the tablet' screen is shown, indicating where to tap.

Step 2

Confirm 'PROFILE READY FOR DEMO' in green text. Select menu (three dots), Select Device Info from the dropdown menu.

Visual Description: The 'Samsung Retail Mode Platform' screen is displayed, showing 'PROFILE READY FOR DEMO' and a menu icon (three dots).

Step 3

Scroll to verify: Channel and Store are accurate

Visual Description: The 'Device Info' screen is shown, listing various software versions and configurations.

Tablet update store number on Retail mode

Step 1

When screensaver app stops playing attractor loop, tap five times on highlighted area (top right corner). Tap on Samsung Retail Mode app.

Visual Description: The 'Experience How These Devices Are Connected' screensaver is shown.

Step 2

Select Store Settings.

Visual Description: The 'Samsung Retail Mode Platform' screen is shown, with 'STORE SETTINGS' highlighted.

Step 3

Select Password line, then type in the Retail Mode password for the retailer.

Visual Description: An 'Authentication' screen prompts for a password, with 'CANCEL' and 'OK' buttons.

Step 4

The RMS Registration menu will be shown. Select Choose Store. Enter city or Zip code of the store. Select the correct store from the list.

Visual Description: The 'RMS Registration' screen is displayed, showing fields for 'Retailer/Carrier country', 'Retailer/Carrier channel', and 'Choose Store (optional)'.

Step 5

Select the store from the list available in pop-up. Enter the Retail Mode password.

Visual Description: A pop-up list of stores is shown, and a password entry field.

Step 6

Select Confirm to process the store number change. The main Retail mode screen will appear. Exit the application, and the attractor loop will begin shortly afterwards.

Visual Description: A confirmation screen prompts to 'CONFIRM' the store number change. The 'Samsung Retail Mode Platform' screen then reappears.

Watch Connecting to Wi-Fi

Step 1

Press the lower right side watch button five times. Swipe up and select the Samsung Retail Mode app.

Visual Description: The watch face is shown, with instructions to press the button and swipe.

Step 2

Select Store Settings. Enter password 4555. Select Device setting from the settings list.

Visual Description: The 'Samsung Retail Mode Platform' screen and 'STORE SETTINGS' are visible on the watch.

Step 3

Select Wi-Fi to enable. Slide right for the On position. Swipe up to select the Wi-Fi network for connection.

Visual Description: The Wi-Fi settings screen on the watch is shown, with an option to turn Wi-Fi On.

Step 4

Select Password. Select Password on the next screen to enter the password.

Visual Description: The password entry screen on the watch is displayed.

Step 5

The keyboard will appear for entry. For numerical or symbol entry, swipe up from the bottom. Select when done.

Visual Description: The watch keyboard is displayed, showing letter, number, and symbol options.

Step 6

Show the password. Select Connect. Connection will process. After connection, the Wi-Fi network will show connected. Press lower right button for the home screen.

Visual Description: The Wi-Fi connection status is shown on the watch, indicating it is connected to the store's Wi-Fi network.

Watch Store verification/selection

Step 1

Press the upper right button to turn on phone. Swipe up and select the Samsung Retail Mode app.

Visual Description: The watch face is shown, with instructions to press the button and swipe.

Step 2

Select Store Settings. Enter password 4555. Select Store from RMS Registration.

Visual Description: The 'Samsung Retail Mode Platform' screen and 'STORE SETTINGS' are visible on the watch, along with 'RMS Registration' options.

Step 3

Select the Search bar. The keyboard will appear for entry. Key in city or zip code. Select when done. Select correct store from the list.

Visual Description: A search bar and keyboard are displayed on the watch for entering store location details.

Step 4

The store details will appear. Swipe to the bottom and select Register/Update. The main menu will appear with the message, "Registration data updated."

Visual Description: The store details are shown on the watch, followed by a confirmation message.

Technical verification of GCE

Step 1

Tap screen to stop the attractor loop. Tap Demo screen five times in the upper right corner.

Visual Description: The 'Experience How These Devices Are Connected' screen is shown.

Step 2

Select the LWCF app to see the connection to other devices.

Visual Description: The device's app drawer is displayed, with the 'LWCF app' highlighted.

Step 3

Verify the number of connected devices to the phone.

• Phone and Watch = 1
• Phone, watch, tablet = 2
• Phone, watch tablet, PC = 3

Select the horn icon to display Hello!! On connected devices.

Visual Description: The phone screen shows the number of connected devices and a 'horn' icon.

Step 4

Broadcast example from the Tablet. Allow attractor loop to restart.

Visual Description: A tablet screen shows a broadcast example.

Step 5

Tap the watch, then press the bottom side button five times. Swipe up, then select the LWCF icon from the menu.

Visual Description: The watch interface is shown, indicating interaction steps.

Step 6

Select Hello. The Hello!! Message will appear on the other devices.

Visual Description: The 'HELLO!!' message is displayed on the connected devices.

Operational Verification of GCE

Tap the attractor loop on the tablet. The demo screen will appear. Start on the tablet will appear on the other devices.

Demo test 1

Select Phone to Watch call transfer. The image above will appear. Complete demo.

Visual Description: A graphic shows the 'Phone to Watch call transfer' demo interface.

Demo test 2

Select Watch fitness demo. The image above will appear. Complete demo.

Visual Description: A graphic shows the 'Watch fitness demo' interface.

Supplemental material

QR codes for Connected Experience installation

Samsung Retail Mode (SRM) app for Eureka:

QR codes are provided for the Samsung Retail Mode (SRM) app for Eureka installation. These codes can be scanned using a tablet's camera or a QR code scanner app to navigate directly to the download page.