Innova 3020b Digital OBD2 Code Reader

You Can Do It!

Easy to Use - Easy to See - Easy to Define

Easy to Use:

• Connect the Code Reader to the vehicle's diagnostic connector.
• Turn the ignition key to the 'ON' position. DO NOT start the engine.
• The Code Reader will automatically establish communication with the vehicle's computer.

Easy to See:

• The Code Reader retrieves codes and displays I/M readiness status.
• Codes appear on the Code Reader's liquid crystal display (LCD); vehicle status is shown by LED indicators.

Easy to Define:

• Visit www.innova.com or the manufacturer's website for code definitions.

Safety Measures

SAFETY FIRST!

This manual describes common checks performed by experienced service technicians. Many of these checks require precautions to avoid accidents that could result in injury or damage to your vehicle or the device. Always consult the vehicle's service manual and observe its safety precautions before performing checks or service. Always observe the following general safety precautions:

• When an engine is running, it produces carbon monoxide, a toxic and poisonous gas. To prevent serious, potentially fatal, dangers from carbon monoxide poisoning, operate the engine only in a well-ventilated area.
• To protect your eyes from flying objects and hot or caustic liquids, always wear approved eye protection.
• When an engine is running, several components, such as the cooling fan, pulleys, and fan drive belt, rotate at high speed. To avoid serious injury, always pay attention to moving parts. Stay a safe distance from these parts and any other moving objects.
• Engine components become very hot when the engine is running. To prevent serious burns, avoid contact with hot engine components.
• Before starting the engine to perform a check or troubleshoot a problem, ensure the parking brake is engaged. Place the transmission in 'Park' (for automatic transmissions) or 'Neutral' (for manual transmissions). Place appropriate wheel chocks around the drive wheels.
• Connecting and disconnecting the diagnostic equipment with the ignition in the 'ON' position can damage the diagnostic equipment and the vehicle's electronic components. Turn the ignition key to the 'OFF' position before connecting or disconnecting the CarScan from the Data Link Connector (DLC).
• To avoid damaging the onboard computer when measuring the vehicle's electrical current, always use a digital multimeter with an impedance of at least 10 MegOhms.
• The vehicle's battery produces hydrogen gas, which is highly flammable. To prevent explosions, ensure there are no sparks, heat, or open flames near the battery.
• Do not wear loose clothing or jewelry when working on an engine. Loose clothing can get caught in the fan, pulleys, belts, etc. Jewelry is highly conductive and can cause burns if it contacts an electrical power source and ground.

About the Code Reader

VEHICLES COVERED

The Code Reader is designed for use on all vehicles equipped with an OBD2 system. Since 1996, all vehicles (cars and light trucks) sold in the United States have OBD2. This applies to domestic, Asian, and European vehicles.

Some 1994 and 1995 vehicles have OBD2. To determine if a 1994 or 1995 vehicle has OBD2, perform the following check:

1. Vehicle Emission Control Information (VECI) Label: This label is usually located under the hood or near the radiator. If the vehicle has OBD2, the label will state 'OBD II Certified'.
2. Government Regulations: Government regulations require all vehicles with an OBD2 system to have a common 16-pin Data Link Connector (DLC). Some 1994 and 1995 vehicles have 16-pin connectors but do not have OBD2. Only vehicles with an 'OBD II Certified' VECI label have OBD2.

Location of the Data Link Connector (DLC):

The 16-pin DLC is typically located under the dashboard, within 12 inches (300 mm) of the dashboard's center. It should be easily accessible and visible when kneeling outside the vehicle with the door open. On some Asian and European vehicles, the DLC may be behind the ashtray (requiring ash tray removal) or in the extreme left corner of the dashboard. If you cannot find the DLC, consult your vehicle's service manual.

CONTROLS AND INDICATORS

Refer to Figure 1 for the location of the indicators 1 through 7:

1. 'ERASE' Button: Used to erase Diagnostic Trouble Codes (DTCs), 'freeze' vehicle computer data, and reset monitor status.
2. DTC Button: Scrolls through DTC messages on the display when there is more than one DTC.
3. GREEN LED: Indicates that all engine systems are 'OK' and functioning normally. All vehicle monitors are active and have completed their diagnostic checks; there are no DTCs. A zero is displayed on the LCD for confirmation.
4. YELLOW LED: Indicates a potential problem. There is a 'pending' DTC and/or some monitors have completed their diagnostic checks.
5. RED LED: Indicates a problem in at least one of the vehicle's systems. The red LED also indicates DTCs displayed on the LCD. In this case, the 'Check Engine' or 'Service Engine Soon' light on the dashboard will illuminate and remain on.
6. Liquid Crystal Display (LCD) Screen: Displays check results, Code Reader functions, and status information.
7. CABLE: Connects the Code Reader to the vehicle's DLC.

DISPLAY FUNCTIONS

Refer to Figure 2 for the locations of items 1 through 10:

1. Vehicle Icon: Indicates if the Code Reader is receiving adequate power from the vehicle's DLC. If displayed, the Code Reader is powered.
2. Link Icon: Indicates if the Code Reader is communicating (linked) with the vehicle's computer. When displayed, communication is active. Otherwise, there is no communication.
3. Computer Icon: Indicates the code reader is connected to a personal computer via a USB cable (sold separately).
4. DTC Display Area: Shows the Diagnostic Trouble Code (DTC) number. Each problem has a unique code.
5. 'MIL' Icon: Indicates the status of the Malfunction Indicator Lamp (MIL). This icon only appears when a DTC has commanded the MIL to illuminate on the dashboard.
6. 'Pending' Icon: Indicates the current DTC display is a 'pending' code.
7. 'PERMANENT' Icon: Indicates the currently displayed DTC is a 'permanent' code.
8. 'FREEZE FRAME' Icon: Indicates that 'freeze frame' data has been stored in the vehicle's computer for the displayed code.
9. ABS Icon: Indicates the currently displayed DTC is for an 'Anti-lock Brake System'.
10. Code Sequence Number: The Code Reader assigns a sequence number to each DTC in the computer's memory, starting with '01'. This helps track DTCs. '01' is always the highest priority code for which data has been 'frozen'.
11. Code Counter: Indicates the total number of codes retrieved from the vehicle's computer.
12. Sensor Icons: Indicate which sensors are active in the vehicle being checked and whether the sensor has completed its diagnostic check (readiness status). If an icon is not flashing, the corresponding sensor has completed its diagnostic check. If an icon is flashing, the vehicle is using that sensor, but it has not yet completed its diagnostic check. I/M monitor icons are associated with Inspection and Maintenance (I/M) readiness. Some states require all vehicle monitors to have completed their diagnostic checks before a vehicle can pass emissions tests. OBD2 systems use up to fifteen sensors. Not all vehicles use all fifteen. When the Code Reader is connected, only the icons for sensors used by the vehicle are displayed.

Onboard Computers

COMPUTERIZED ENGINE CONTROLS

Introduction to Computerized Engine Controls

Computerized electronic control systems enable vehicle manufacturers to meet stringent emission standards and fuel economy requirements set by federal and state governments. Driven by increasing air pollution, agencies like the California Air Resources Board (CARB) and the U.S. Environmental Protection Agency (EPA) established new regulations for air pollution. The energy crisis of the 1970s also led to a demand for better fuel economy. Vehicle manufacturers had to meet emission standards while also improving fuel efficiency, often measured in miles per gallon (MPG).

Precise fuel delivery and ignition timing are crucial for reducing vehicle emissions. Older mechanical engine controls (like ignition points, mechanical timing advance, and carburetors) were too slow to respond to changing driving conditions, making it difficult to achieve optimal fuel efficiency and meet emission standards. This led to the development of new engine control systems that could react instantly to provide the correct air-fuel mixture and ignition timing, regardless of driving conditions (idle, cruise, low speed, high speed). These systems perform millions of calculations per second, offering a significant advantage over slower mechanical controls. Modern computerized systems can also manage other vehicle functions like transmission, brakes, charging, body, and suspension.

Basic Computerized Engine Control System

The computerized control system consists of an onboard computer and various control devices (sensors, switches, and actuators). The onboard computer is the central component, containing programs that establish reference values for air-fuel mixture, ignition timing, injection pulse width, engine speed, and more, based on driving conditions. These programmed values are specific to each vehicle model.

Onboard computers are typically located inside the vehicle, behind the dashboard, under a seat, or behind a door sill panel. They are connected to the engine's sensors and switches via electrical wiring. Sensors (like oxygen sensors, coolant temperature sensors, throttle position sensors, fuel injector sensors) provide input signals to the computer, representing current engine operating conditions. Actuators, such as fuel injectors and idle air control valves, are output devices that respond to commands from the computer.

The onboard computer receives information from sensors and switches on the engine, measuring critical conditions like coolant temperature, engine speed, engine load, throttle position, and air-fuel ratio. It compares these sensor inputs to pre-established reference values and makes necessary adjustments by commanding actuators to ensure optimal performance and emissions control.

Onboard Computer Diagnostics - First Generation (OBD1)

From 1982 to 1995, most vehicles used a first-generation onboard diagnostic system. Starting in 1988, CARB and the EPA mandated that vehicle manufacturers include self-diagnostic programs in onboard computers to identify emission-related problems. This first generation was called OBD1. OBD1 systems were designed to detect problems with sensors, actuators, switches, and wiring related to emissions. When a problem was detected, an indicator light on the dashboard would illuminate. The computer also assigned a numerical code to each problem, stored in memory for later retrieval using a diagnostic tool.

Onboard Computer Diagnostics - Second Generation (OBD2)

OBD2 builds upon OBD1 by adding new diagnostic programs that closely monitor emission-related components and systems. This information is made immediately available to technicians. Studies revealed that many OBD1-equipped vehicles had deteriorating emission components that increased emissions, but OBD1 only detected failed components, not deteriorating ones. Furthermore, emission tests were not conducted under realistic driving conditions, allowing many vehicles with deteriorating components to pass. The lack of standardization in codes, definitions, connectors, and terminology across manufacturers created confusion.

In response, CARB and the EPA established new laws and regulations for standardization. These require manufacturers to install devices that meet new emission standards and mandates a more comprehensive onboard diagnostic system. This is the Second Generation Onboard Diagnostic system (OBD2). The primary goal of OBD2 is to meet the latest emission regulations and standards.

Key objectives of OBD2 include:

• Detecting deteriorating or failing emission-related components or systems that could cause increased emissions.
• Improving emission monitoring systems, which include diagnostic devices controlled by the computer (sensors).
• Standardizing the diagnostic connector (DLC) across all vehicles.
• Standardizing DTCs, code definitions, and terminology.
• Improving the functionality of the Malfunction Indicator Lamp (MIL).
• Standardizing communication procedures and protocols between diagnostic equipment and the vehicle's onboard computer.

OBD2 Terminology:

• Powertrain Control Module (PCM/MGGMP): The accepted term for the vehicle's 'onboard computer'. It controls engine management, emissions, and often powertrain functions like the transmission. It can also communicate with other vehicle computers (ABS, traction control, etc.).
• Sensor: Diagnostic routines programmed into the MGGMP that monitor component/system function and ensure compliance with manufacturer specifications. OBD2 systems currently support up to fifteen sensors, with more potentially added.
• Trigger Criteria: Specific conditions or driving procedures that must occur before a sensor performs its diagnostic check. These vary by sensor. Some sensors trigger upon ignition 'ON', while others require complex driving sequences.
• Sensor Has/Has Not Performed Its Check: Refers to whether the MGGMP has commanded a sensor to perform its required diagnostic check.
• Trip: For a specific sensor, a 'trip' requires the vehicle to be driven long enough for all 'trigger criteria' to be met for that sensor's diagnostic check. A drive cycle begins when the ignition key is turned 'ON' and ends when the diagnostic check is completed.
• OBD2 Drive Cycle: A comprehensive set of driving procedures that accounts for various real-world driving conditions (cold start, steady speed, acceleration, etc.). It begins with the ignition 'ON' (cold vehicle) and ends when all relevant sensor trigger criteria have been met. Only trips that allow trigger criteria to function and perform individual diagnostic checks qualify. Drive cycle requirements vary by vehicle model and are established by the manufacturer. Consult your vehicle's service manual for specific drive cycle procedures.

Diagnostic Trouble Code (DTC)

A DTC is a code that identifies a specific problem area. DTCs help you find the correct service procedure in the vehicle's service manual. Do not replace parts based solely on DTCs without consulting the service manual for proper verification procedures.

DTCs are alphanumeric codes identifying problems within the systems monitored by the onboard computer (MGGMP). Each code refers to a message identifying the circuit, component, or system with the problem.

OBD2 DTCs have five characters:

• First Character (Letter): Identifies the primary system (Body, Chassis, Powertrain, or Network).
• Second Character (Digit 0-3): Identifies the code type (Generic or Manufacturer-Specific). Generic codes are standardized by the Society of Automotive Engineers (SAE). Manufacturer-specific codes are controlled by the vehicle manufacturer.
• Third Character (Digit 0-9 or Letter A-F): Identifies the specific system or subsystem where the problem occurred.
• Fourth and Fifth Characters (Digits 0-9 or Letters A-F): Identify the specific section of the system where the problem occurred.

DTCs and the 'MIL' Status:

When the onboard computer detects an emission-related problem, it assigns a DTC and stores it in memory. It also records 'freeze frame' data of the conditions present when the problem was discovered and illuminates the Malfunction Indicator Lamp (MIL). Some problems require detection over two consecutive driving cycles before the MIL illuminates.

The MIL (Malfunction Indicator Lamp), often called 'Check Engine' or 'Service Engine Soon', alerts the driver to an emission-related problem.

There are two types of DTCs for emission-related problems: Type 'A' (single trip) and Type 'B' (usually requires two trips). For a Type 'A' DTC discovered on the first trip, the MIL illuminates immediately. If the problem causes severe misfires that could damage the catalytic converter, the MIL will flash. The MIL stops flashing when the misfires cease but remains illuminated. The DTC and freeze frame data are stored in memory. For a Type 'B' DTC, a 'pending' code is established, but the MIL does not illuminate on the first trip. If the problem recurs on the second trip under similar conditions, the MIL illuminates, and the code is stored long-term.

The MIL stays on for both Type 'A' and 'B' codes until the conditions causing the MIL are no longer present for three consecutive trips, or the DTC is erased. If the problem is not corrected, the code may reappear after enough driving cycles for the vehicle's sensors to complete their diagnostic checks.

OBD2 Sensors:

OBD2 systems use diagnostic routines called 'Sensors' to monitor emission-related components and systems. Sensors operate continuously or non-continuously (on a per-trip basis). There are three continuous sensors: Component Global, Misfire, and Fuel System. The twelve non-continuous sensors include O2 Sensor, O2 Sensor Heater, Catalytic Converter, Heated Catalytic Converter, EGR, EVAP, Secondary Air, Non-Methane Hydrocarbon Catalyst (CHCNM), NOx, Boost Pressure, Exhaust Gas, and Particulate Filter sensors.

Each sensor has specific trigger criteria and diagnostic procedures. The table below summarizes sensor types, trip requirements, and other related information.

OBD2 Reference Table:

Preparation for Verification

BEFORE YOU BEGIN

Correct any known mechanical problems before performing a check. Consult your vehicle's service manual or a mechanic for more information. Perform the following checks before undertaking a verification:

• Check engine oil, power steering, transmission fluid (if applicable), engine coolant, and other fluid levels to ensure they are sufficient. Add as needed.
• Ensure the air filter is clean and in good condition. Check that all air filter ducts are properly connected. Inspect air filter hoses for holes, cracks, or tears.
• Ensure all belts are in good condition. Check for cracks, tears, glazing, looseness, or improper alignment.
• Verify the quality of mechanical connections to engine sensors (throttle, gear shift lever position, transmission, etc.). Ensure everything is in place and properly connected. Consult your vehicle's service manual for the location of these devices.
• Inspect all rubber hoses (radiator) and steel lines (vacuum/fuel) for leaks, cracks, obstructions, or other damage. Ensure all hoses are routed correctly and securely connected.
• Ensure all spark plugs are clean and in good condition. Check that the wiring to the spark plugs is not damaged, loose, disconnected, or missing.
• Ensure battery terminals are clean and tight. Check for corrosion or broken connections. Check battery voltage and charging system.
• Inspect all electrical wiring and harnesses for proper connections. Ensure the wiring insulation is in good condition and no wires are exposed.
• Ensure the engine is mechanically sound. If necessary, check piston compression, engine vacuum, ignition timing (if applicable), etc.

VEHICLE SERVICE MANUALS

Always consult your vehicle manufacturer's service manual before performing checks or repairs. Contact your local dealer, auto parts store, or library to see if these manuals are available. The following companies publish valuable repair manuals:

• Haynes Publications: 861 Lawrence Drive, Newbury Park, California 91320. Phone: 800-442-9637. Web: www.haynes.com
• Mitchell 1: 14145 Danielson Street, Poway, California 92064. Phone: 888-724-6742. Web: www.m1products.com
• Motor Publications: 5600 Crooks Road, Suite 200, Troy, Michigan 48098. Phone: 800-426-6867. Web: www.motor.com

FACTORY SOURCES

Service manuals for Ford, GM, Chrysler, Honda, Isuzu, Hyundai, and Subaru.

• Helm Inc.: 14310 Hamilton Avenue, Highland Park, Michigan 48203. Phone: 800-782-4356. Web: www.helminc.com

Using the Code Reader

RETRIEVING CODES

Never replace a part based solely on a DTC definition. Each DTC has its own set of verification procedures, instructions, and flowcharts that must be followed to confirm the problem's location. This information is found in the vehicle's service manual. Always consult the vehicle's service manual for detailed verification instructions.

Perform a thorough check of your vehicle before performing checks. Refer to the 'Preparation for Verification' section on page 27 for more details.

ALWAYS observe safety precautions when working on a vehicle. Consult the safety measures section on page 2 for more information.

1. Turn off the ignition power.
2. Locate the vehicle's 16-pin Data Link Connector (DLC). Refer to page 3 for its location.
3. Connect the Code Reader's cable connector to the vehicle's DLC. The cable connector has a keyed design and can only be installed one way.
• If you have difficulty connecting the cable connector to the DLC, rotate the connector 180 degrees and try again.
• If you continue to have problems, check the vehicle's DLC and the Code Reader. Consult your vehicle's service manual for proper DLC verification.
• When the Code Reader's verification connector is properly connected to the vehicle's DLC, the vehicle icon should appear, confirming adequate power supply.
4. Turn the ignition key to the 'ON' position. DO NOT start the engine.
5. The Code Reader will automatically establish communication with the vehicle's computer.

The LCD screen will display the message 'rEAd'. If the Code Reader's display window shows this message, it indicates no power is reaching the vehicle's DLC. Check the fuse holder and replace any blown fuses.

If replacing the fuse does not correct the problem, consult your vehicle's repair manual to find the correct fuse/computer circuit. Complete all necessary repairs before proceeding.

After 4-5 seconds, the Code Reader will retrieve and display the diagnostic trouble codes stored in the vehicle's computer memory.

If 'Error' appears on the Code Reader's LCD screen, it signifies a communication problem, meaning the Code Reader cannot communicate with the vehicle's computer. Do the following:

• Turn the ignition key to the 'OFF' position; wait 5 seconds, then turn the key back to 'ON' to reset the computer.
• Ensure your vehicle has OBD2. Refer to the 'VEHICLES COVERED' section on page 4 for information on verifying vehicles with OBD2.

Read and interpret the diagnostic trouble code on the LCD screen and the green, yellow, and red LEDs. The green, yellow, and red LEDs, along with the LCD screen, serve as visual aids to help the user more easily determine the status of the engine systems.

• Green LED (✓): Indicates all engine systems are 'OK' and functioning normally. All vehicle sensors are active and performing their diagnostic checks; there are no problems. A zero is displayed on the LCD for confirmation.
• Yellow LED (?): Indicates one of the following situations:
  • PRESENCE OF PENDING CODES: If the yellow LED is illuminated, it may indicate a pending code. Consult the Code Reader's LCD screen for confirmation. A pending code is confirmed by the presence of a numerical code and the word 'PENDING' on the LCD. If no pending code is displayed, the yellow LED indicates sensor status (see section below).
  • SENSOR STATUS: If the Code Reader's LCD screen displays a zero (indicating no DTCs in the vehicle's computer), but the yellow LED is illuminated, it means a sensor has not completed its check. This signifies that some vehicle sensors have not finished their self-checks. This is confirmed by a flashing icon or icons of the sensors on the LCD screen. A flashing icon means the sensor has not yet performed or completed its diagnostic self-check. Icons that are not flashing have completed their self-checks.
• Red LED (X): Indicates a problem in at least one of the vehicle's systems. The red LED is also used to show DTCs (displayed on the Code Reader's LCD). In this case, the 'Check Engine' (verify the engine) indicator light on the dashboard illuminates and remains on.

The Code Reader displays a code only if the vehicle's computer memory contains codes. If there are no codes, '0' is displayed.

FIRMWARE - DELETING DIAGNOSTIC TROUBLE CODES (DTCs)

If the computer's memory contains more than one code, press and release the DTC button as needed to display additional codes.

Visit the manufacturer's website for DTC definitions. Match the retrieved DTC to the list. Read the corresponding definition and consult the vehicle's service manual for a more complete evaluation.

CHECKING FIRMWARE VERSION

To check your Code Reader's firmware version, follow these steps:

1. Press and hold the DTC button while connecting the Code Reader to the vehicle's diagnostic connector.
2. You will see a firmware version screen. The screen displays the tool's current firmware version.
3. To exit this screen, press the DTC button again.

The tool establishes a link with the vehicle and begins the code retrieval process (see RETRIEVING CODES on page 29).

DELETING DIAGNOSTIC TROUBLE CODES (DTCs)

When using the Code Reader's 'ERASE' function to delete DTCs from the vehicle's onboard computer, 'freeze frame' data and manufacturer-specific data are also deleted.

If you take your vehicle to a service center for repairs, DO NOT delete the codes from the vehicle's computer memory. Doing so will erase valuable information that could help the technician diagnose the problem.

To delete DTCs from the computer memory:

When DTCs are deleted from the vehicle's computer memory, the I/M readiness status program resets all sensors to a non-flashing state. To have all sensors show 'DONE' (completed), a drive cycle for OBD2 is required. Consult your vehicle's service manual on how to perform an OBD2 drive cycle for the vehicle being checked.

Remarks

1. If not already connected, connect the Code Reader to the vehicle's DLC. (If the Code Reader is already connected and communicating with the vehicle's computer, proceed directly to step 4. Otherwise, proceed to step 2.)
2. Turn the ignition key to the 'ON' position. DO NOT start the engine. The Code Reader will automatically establish communication with the vehicle's computer.
3. Press the 'ERASE' button on the Code Reader. The LCD screen will display 'Sure' for confirmation.
   • If you change your mind and do not wish to delete the codes, press the DTC button to return to the code retrieval function.
   • If you wish to continue, press the 'ERASE' button again. Once all retrievable data, including trouble codes, has been cleared from the computer's memory, the Code Reader will re-establish communication with the vehicle's computer, and the display window will show 'donE' (done).

Deleting DTCs does not resolve the underlying problem. If the correction for the problem that caused the code is not made, the code will reappear (and the 'check engine' light will illuminate again once the vehicle has been driven long enough for its sensors to complete their diagnostic checks).

Warranty and Service

ONE-YEAR LIMITED WARRANTY

The manufacturer warrants to the original purchaser that this device will be free from material and workmanship defects for one year from the original purchase date. If the device proves defective during this one-year period, it will be repaired or replaced, at the manufacturer's discretion, free of charge to the buyer, provided the defective device is sent postage-paid to the Service Center, along with acceptable proof of purchase, such as a cash register receipt. This warranty does not cover labor costs for parts installation. All replacement parts, whether new or refurbished, will be warranted for the remaining duration of the original warranty.

This warranty does not apply to damages caused by misuse, accident, abuse, improper electrical voltage, faulty repair, fire, flood, lightning, or other natural disaster. This warranty also does not apply to products that have been modified or repaired outside of a manufacturer-authorized service center.

The manufacturer shall not be liable under any circumstances for any incidental damages whatsoever associated with the failure to comply with a written warranty relating to this product. This warranty grants specific legal rights, but you may also have other rights depending on your place of residence. This manual is protected by copyright (all rights reserved). No part of this document may be copied or reproduced by any means without express written authorization from the manufacturer. THIS WARRANTY IS NON-TRANSFERABLE. For warranty repair, send the device postage-paid to the manufacturer, via UPS (if possible). Allow 3-4 weeks for repair.

AFTER-SALES SERVICE PROCEDURES

If you have questions, need technical assistance, or desire additional information, including about UPDATES and OPTIONAL ACCESSORIES, please contact your retailer, a distributor, or the Service Center.

United States and Canada:

(800) 544-4124 (6:00 AM to 6:00 PM Pacific Time, Monday to Saturday)

Other Countries: (714) 241-6802 (6:00 AM to 6:00 PM Pacific Time, Monday to Saturday)

Fax: (714) 432-3979 (24 hours)

Internet: www.innova.com