Samsung Induction Hob

Using this manual

Please read this owner's manual carefully, paying attention to the safety information before using your appliance. Keep this manual for future reference. If transferring ownership, pass the manual to the new owner.

Symbols used in this User Manual:

• WARNING: Hazards or unsafe practices that may result in severe personal injury or death.
• CAUTION: Hazards or unsafe practices that may result in minor personal injury or property damage.
• NOTE: Useful tips, recommendations, or information.

Model name & serial number: Located underneath the hob base. Record this information for future use.

Safety instructions

This appliance complies with accepted technical and safety standards. Users must be familiar with the following safety instructions:

WARNING:

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning its use.
• Children should be supervised to ensure they do not play with the appliance.
• Children aged 8 years and above, and persons with reduced capabilities, can use the appliance if given supervision or instruction in a safe way and understanding the hazards involved.
• Cleaning and user maintenance shall not be made by children without supervision.
• Disconnection must be incorporated in the fixed wiring in accordance with wiring rules.
• If the surface is cracked, switch off the appliance to avoid electric shock.
• Accessible parts may become hot during use. Keep young children away.
• Do not use a steam cleaner.
• Do not place metallic objects (knives, forks, spoons, lids) on the hob surface as they can get hot.
• Switch off the hob element by its control after use; do not rely on the pan detector.
• The appliance is not intended to be operated by means of an external timer or separate remote-control system.
• Supervise cooking processes continuously.
• Do not install the appliance behind a decorative door to avoid overheating.
• Unattended cooking on a hob with fat or oil can be dangerous and may result in a fire. NEVER try to extinguish a fire with water; switch off the appliance and cover the flame with a lid or fire blanket.
• Do not store items on the cooking surfaces.
• Use only hob guards designed by the manufacturer.

CAUTION:

• Be sure the appliance is properly installed and grounded by a qualified technician.
• Servicing should only be done by qualified service personnel. Improper repairs may cause injury or malfunction.
• Flush-mounted appliances may only be operated after installation in cabinets and workplaces conforming to relevant standards.

If your appliance malfunctions or if fractures, cracks or splits appear:

• Switch off all cooking zones.
• Disconnect the hob from the mains supply.
• Contact your local service centre.
• If the hob cracks, turn off the appliance to avoid electric shock. Do not use until the glass surface has been replaced.

Do not use the hob to heat aluminium foil, products wrapped in aluminium foil or frozen foods packaged in aluminium cookware.

Liquid between the bottom of the pan and the hob can produce steam pressure, which may cause the pan to jump.

Always ensure that the hotplate and the base of the pan are kept dry.

Keep small children away from the appliance.

Keep packaging materials out of reach of children.

This appliance is for normal domestic cooking and frying only. It is not designed for commercial or industrial use.

Never use the hob for heating the room.

Take care when plugging electrical appliances into mains sockets near the hob. Mains leads must not come into contact with the hob.

Overheated fat and oil can catch fire quickly. Never leave surface units unattended when preparing foods in fat or oil.

Turn the cooking zones off after use.

Always keep the control panels clean and dry.

Never place combustible items on the hob.

Cables from electrical appliances must not touch the hot surface of the hob or hot cookware.

Do not use the hob to dry clothes.

Users with Pacemakers and Active Heart Implants must keep their upper body at a minimum distance of 30 cm from induction cooking zones when turned on. Consult your doctor if in doubt.

Do not attempt to repair, disassemble, or modify the appliance yourself.

Always turn the appliance off before cleaning.

Keep pets away from the appliance as they may step on the controls and cause a malfunction.

Disposing of the packaging material

All materials used to package the appliance are fully recyclable. Dispose of packaging materials with due regard to safety and the environment.

Proper disposal of your old appliance

WARNING: Before disposing of your old appliance, make it inoperable so that it cannot be a source of danger. Have a qualified technician disconnect the appliance from the mains supply and remove the mains lead.

The appliance may not be disposed of in household rubbish. Information about collection dates and public refuse disposal sites is available from your local refuse department or council.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories, or literature indicates that the product and its electronic accessories should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact the retailer or their local government office for details on where and how to take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung's environmental commitments, visit: www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/

Installing the hob

WARNING: Be sure the new appliance is installed and grounded only by qualified personnel. Improper installation may void the warranty.

Safety instructions for the installer:

• A device must be provided in the electrical installation that allows the appliance to be disconnected from the mains at all poles with a contact opening width of at least 3 mm. Suitable isolation devices include line protecting cut-outs, fuses, earth leakage trips, and contactors.
• This appliance corresponds to EN 60335-2-6 for fire protection. It may be installed with a high cupboard or wall on one side.
• The installation must guarantee shock protection.
• The kitchen unit must satisfy the stability requirements of DIN 68930.
• For protection against moisture, all cut surfaces are to be sealed with a suitable sealant.
• On tiled work surfaces, the joints where the hob sits must be completely filled with grout.
• On natural, artificial stone, or ceramic tops, the snap action springs must be bonded in place with a suitable artificial resin or mixed adhesive.
• Ensure the seal is correctly seated against the work surface without gaps. Additional silicon sealant must not be applied.
• The hob must be pressed out from below when removed.
• A board can be installed underneath the hob.
• The ventilation gap between the worktop and the front of the unit underneath it must not be covered.

Tools you will need: Pencil, Phillips Head Screwdriver, Ruler or Straightedge, Safety Glasses, Saber Saw, Drill.

Connecting to the mains power supply:

Before connecting, check that the nominal voltage of the appliance corresponds to the available supply voltage. The rating plate is located on the lower casing of the hob.

WARNING: Shut off power to the circuit before connecting wires.

The appliance works on AC 230 V~, AC 220 V~, or AC 240 V~. Connect the hob to the mains using a device that allows disconnection from the mains at all poles with a contact opening width of at least 3 mm.

WARNING: Cable connections must be made in accordance with regulations and terminal screws tightened securely.

WARNING: After connecting the hob to the mains supply, check that all cooking zones are ready for use by briefly switching each on in turn at the maximum setting with suitable cookware.

WARNING: Pay attention to phase and neutral allocation of house connection and appliance; otherwise, components can be damaged. Warranty does not cover damage resulting from improper installation.

WARNING: If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons.

Wiring Diagrams:

1N~ (32A):

• 01: 220-240 V~ (Blue)
• 02: Black
• 03: Brown
• 04: Gray
• 05: Gray
• 06: Green/Yellow

2N~ (16A): Separate the 2-phase wires (L1 and L2) before connection.

• 01: 220-240 V~
• 02: 380-415 V~
• 03: Black
• 04: Brown
• 05: Blue
• 06: Gray
• 07: Green/Yellow

2 x 1N~ (16A): Separate the wires before connection.

• 01: 220-240 V~
• 02: Black
• 03: Blue
• 04: 220-240 V~
• 05: Brown
• 06: Gray
• 07: Green/Yellow

WARNING: For correct supply connection, follow the wiring diagram attached near the terminals.

Installing into the countertop:

NOTE: Make a note of the serial number on the appliance rating label prior to installation. This number will be required for service requests.

NOTE: Pay special attention to the minimum space and clearance requirements.

NOTE: The bottom of the hob is equipped with a fan. Do not store small objects or paper in a drawer under the hob, as they could damage the fan or interfere with cooling.

Dimensions and Installation Diagram:

[Diagram showing installation clearances for drawers and ovens, including minimum distances for ventilation and placement.]

[Diagram showing overall dimensions of the hob and cut-out dimensions for standard installation.]

[Diagram showing dimensions for flushed fit installation.]

Components

The induction hob includes:

• Induction hob
• Bracket Spring

Before you start

Cooking zones

[Diagrams illustrating the cooking zones for different models: NZ63*403*GK, NZ63*504**K, NZ63*605**K, NZ64*401**K, NZ64*504**K, NZ64*5066*K, NZ64*605**K, showing numbered cooking zones and control panel locations.]

Control panel

[Diagrams of Control panel 1, Control panel 2, and Control panel 3, with numbered buttons and their functions.]

Control Panel Functions:

• 01 On/Off: To activate and deactivate the hob.
• 02 Timer: To turn timer on or off and set timer.
• 03 Keep warm: To keep cooked food warm.
• 04 Pause & Lock (3 sec): To switch all cooking zones to low power setting. Press 3 seconds to lock or unlock the control panel (Child safety lock).
• 05 Flex zone: To select the flex zone.
• 06 Cooking zone: To select the cooking zone.
• 07 Max Boost: To activate the function.
• 08 Display: Shows heat settings, residual heat, and Wi-Fi connection.
• 09 Control bar: To set heat setting and increase/decrease time.
• 10 Control key: To set heat setting and increase/decrease time.
• 11 Control knob: To set heat setting and increase/decrease time.

Induction heating

[Diagram illustrating the principle of induction heating, showing induction coil, induced currents, and electronic circuits.]

The principle of induction heating involves the hob's electronic circuits producing "induced currents" in the bottom of the cookware, which instantly raises the cookware's temperature.

This method offers greater speed and efficiency as the pan is heated directly, minimizing heat loss.

Safety shutoff

If a cooking zone is not switched off or the power level is not adjusted after an extended period, it will automatically switch itself off.

Switch-off times:

• Power level 1-3: After 6 hours
• Power level 4-6: After 5 hours
• Power level 7-9: After 4 hours
• Power level 10-15: After 1.5 hours

NOTE: If the hob is overheated due to abnormal operation, '匚 I' will be displayed, and the hob will be switched off.

NOTE: If cookware is unsuitable, too small, or no cookware is present, ' ' will be displayed. The zone will switch off after 1 minute.

NOTE: If a cooking zone switches off before the indicated time, refer to the "Troubleshooting" section.

Other reasons why a cooking zone will switch itself off:

• All cooking zones will switch off if liquid boils over on the control panel.
• The automatic shutoff will also activate if a damp cloth is placed on the control panel. The appliance needs to be switched on again using the On/Off key after the liquid or cloth has been removed.

Residual heat indicator

When a cooking zone or the hob is turned off, the residual heat is shown with an 'H' in the display. The indicator goes out only after the cooking zone has cooled. You can use residual heat for thawing or keeping food warm.

WARNING: As long as the residual heat indicator is illuminated, there is a risk of burns.

WARNING: If the power supply is interrupted, the 'H' symbol will go out, but residual heat information may no longer be available. Exercise caution to avoid burns.

Temperature detection

If temperatures on any cooking zones exceed safety levels, the zone will automatically reduce its power level.

The cooling fan will continue to run until the hob's electronics have cooled down after use.

Cookware

Use flat-bottomed cookware that completely contacts the entire cooking zone. Check for flatness by rotating a ruler across the bottom. Follow all recommendations for using cookware.

• Use cookware made with the correct material for induction cooking.
• Use quality cookware with heavier bottoms for better heat distribution.
• Match the cookware size to the quantity of food being prepared.
• Do not let cookware boil dry, as this may cause permanent damage.
• Do not use dirty cookware or cookware with heavy grease buildup.
• Always use cookware that is easy to clean after cooking.

CAUTION: The glass surface may be hot from residual heat transferred from the cookware, even after the cooking zones appear cooled down. The risk of burns is still present.

Do not touch hot cookware directly with your hands. Always use oven mitts or pot holders.

Do not slide cookware across the hob surface, as this may permanently damage the hob.

Cookware for induction cooking zones

The Induction burner only turns on when cookware with a magnetic base is placed on a cooking zone. Suitable cookware includes:

NOTE: Cookware appropriate for induction cooking is labelled by the manufacturer. Certain cookware may make noises during use; this is normal and does not affect operation. Special stainless-steel cookware may not be suitable; check if the base is attracted by a magnet.

Cookware sizes for induction cooking zones

Induction cooking zones adapt automatically to the bottom size of the cookware. The magnetic part of the cookware's bottom must have a minimum diameter depending upon the size of the cooking zone.

NOTE: For Cookware diameter, refer to the model's Cooking zones specifications.

Other induction cookware

Some cookware has thin magnetic material on the bottom that may result in weak magnetism and may not work well. Weak magnetism means a magnet does not stick firmly or the area where the magnet sticks is small.

Even though cookware is designed for an induction hob, the heating performance could be weak or the hob may not detect the cookware depending on the size and strength of the magnetic area on the bottom of the cookware.

[Diagram showing areas where a magnet sticks and does not stick on cookware.]

When using large cookware with a smaller ferromagnetic element, only the ferromagnetic element heats up, which might not distribute heat uniformly.

Suitability test

Cookware is suitable for induction cooking if a magnet sticks to the bottom of the cookware and the cookware is labelled as suitable by the manufacturer.

• Recognize good cookware by their thick and flat bases.
• When buying new cookware, pay attention to the diameter of the base.
• Do not use cookware with damaged bases with rough edges or burrs, as they can scratch the ceramic hob.
• Cookware bases should be slightly bowed inwards (concave) when cold. They must not be bent outwards (convex).
• For special cookware types (pressure cooker, simmering pan, wok), follow the manufacturer's instructions.

Operation

Using the touch buttons

Touch the desired button with your fingertip until the relevant displays illuminate or go out, or the function is activated. Ensure you touch only one button at a time.

Operating noises

The following noises are normal and do not indicate defects:

• Cracking noise: Cookware is made of different materials.
• Whistling: More than two cooking zones are used, and the cookware is made of different materials.
• Humming: High power levels are used.
• Clicking: Electric switching occurs.
• Hissing, Buzzing: The fan operates.

WARNING: Do not use cookware of different sizes or materials, as this may cause noises and vibrations.

NOTE: Using low power levels (1-5) may cause clicking noises.

Initial cleaning

Wipe the ceramic glass surface with a damp cloth and ceramic hob glass cleaner.

WARNING: Do not use caustic or abrasive cleaners, as the surface could be damaged.

Switching the appliance on

Press the On/Off key for approximately 1-2 seconds. A power level must be selected within approximately 20 seconds, otherwise the appliance will switch itself off.

Switching the appliance off

Press the On/Off key for approximately 1-2 seconds. The residual heat indicator will show 'H' if the cooking zone is still hot.

Selecting cooking zone and power level

1. Press the corresponding Cooking zone key.

2. Use the Control bar, Control key, or Control knob to set the power level.

[Diagram of Control bar, Control key, and Control knob.]

NOTE: The default level is 15. If more than one key is pressed for longer than 8 seconds, 'dū' will show in the cooking zone display.

Suggested settings for cooking specific foods

NOTE: Adjust the power level according to specific cookware and foods.

Max Boost

The Max Boost function provides additional power to each cooking zone for faster cooking (e.g., boiling large volumes of water). After Max Boost time, the cooking zones automatically return to the highest heat setting.

NOTE: Max Boost may be deactivated automatically to protect internal electronic components. For example, it is impossible to output max power on Flex zone rear and Flex zone front simultaneously.

Refer to your model's Cooking zones specification for Max Boost time.

Power management

The cooking zones have a maximum power available. If the Max Boost function exceeds this range, Power Management automatically reduces the power level of the cooking zone.

Using the Flex zone (Only for Flex zone applied models)

The Flex function allows you to use the complete left side cooking zone for large cookware (e.g., oval cookware, fish kettle).

1. Press the Flex zone key.

2. Use the Power level key to set and adjust the power level.

NOTE: Pressing the Flex zone key during operation turns the Flex zone function off. If you press the Flex zone key while different burners are operating at different levels, the burner will be automatically adjusted to a higher level.

Flex zone Plus (Only for Flex zone plus applied models)

The Flex zone Plus allows you to use a combination of different cooking zones to enlarge the cooking area. Press the Flex zone key to use the cooking zone as follows.

[Diagrams illustrating Flex zone Plus configurations.]

NOTE:

• When using only one cooking zone, the cookware diameter must be less than 14 cm.
• The hob may take 5-10 seconds to recognize cookware position. Noises may occur during this process.
• Do not remove cookware during cooking. The hob automatically stops if cookware is removed for more than 5 seconds.

Using the Flex zone Plus:

1. Press the Flex zone key.

2. Use the Power level key to set and adjust the power level.

NOTE: If you press the Flex zone key during operation, Flex zone function will be off. If you press the Flex zone key while cooking zones are operating at different levels, it will be automatically adjusted to a higher level. When moving or adding cookware to a new Flex zone, cancel the current operation and then press the corresponding Cooking zone key to activate the cooking zone.

Keep Warm

1. Press the corresponding Cooking zone key.

2. Press the Keep warm key. The cooking zone display will change.

3. Press the Keep warm key again to turn off the cooking zone.

Timer

Using the timer as a safety shutoff: If a specific time is set for a cooking zone, it will shut off automatically after the time has elapsed. This can be used for multiple cooking zones simultaneously.

Setting the timer:

1. Press the Timer key.

2. Set the timer by repeatedly pressing the Timer key.

3. To cancel timer settings, hold the Timer key for 3 seconds.

NOTE: To change settings faster, press and hold the Timer key until the desired value is reached.

When the timer terminates, it sounds a beep. However, the cooking zone will not be turned off.

Pause/Resume

The Pause/Resume function simultaneously switches all active cooking zones to a low power setting and then returns them to the previously set power level. This function can be used to briefly interrupt cooking (e.g., to take a phone call).

When Pause/Resume is activated, all keys except Pause & Lock (3sec) and On/Off are disabled.

To resume cooking, press the Pause & Lock key again.

Quick stop

This option reduces the step and time it takes to stop cooking.

To switch off a cooking zone, press the Cooking zone key for 2 seconds.

NOTE: The Flex zone key does not support the quick stop function.

Child safety lock

Use the child safety lock to prevent unintentionally turning on a cooking zone or activating the control panel. The On/Off key can still be used to turn off the appliance.

Switching the child safety lock On/Off:

1. Press the Pause & Lock (3sec) key for approximately 3 seconds. An acoustic signal confirms activation.

2. Press any key. 'I' will appear in the displays, indicating the child safety lock is activated.

3. To switch the child safety lock off, press the Pause & Lock (3sec) key again for 3 seconds. An acoustic signal confirms deactivation.

NOTE: The child lock is activated regardless of whether the power is on or off. You can set the child safety lock during cooking. To turn off the burner with the child safety lock on, press the On/Off key or turn off the child safety lock first and then press the corresponding Cooking zone key.

Maximum power limit

This function allows you to adjust the maximum power of the unit.

1. Keep the power off.

2. Press the Pause & Lock (3sec) key for approximately 3 seconds to turn on the child safety lock.

3. Press the left front Cooking zone key and right front Cooking zone key simultaneously for approximately 3 seconds.

4. Press the Timer key for approximately 3 seconds.

The displays will show 'Po.' and the current maximum power.

5. Adjust the power limit using the Pause & Lock (3sec) key (3000 W, 4000 W, 7400 W).

6. Press the On/Off key to set the setting.

NOTE: In low-power modes (3000 W, 4000 W), the power level will be adjusted automatically.

Sound on/off

1. Press the On/Off key for approximately 1-2 seconds.

2. Press the Timer key for 3 seconds within 10 seconds after the power has been turned on.

Sound will turn off, and 'OF' will be displayed.

3. To change the sound setting, repeat steps 1 and 2. Sound will turn on, and ' ' will be displayed.

NOTE: Sound settings cannot be changed after 10 seconds from turning the power on.

Smart Connect

The hob has a built-in Wi-Fi module that allows you to sync the hob with the SmartThings app. On the smartphone app, you can monitor operating status, check and change timer settings.

Functions operated from the SmartThings app may not work smoothly if communication conditions are poor or the product is installed in a place with a weak Wi-Fi signal.

How to connect the hob:

1. Download and open the SmartThings app on your smart device.

2. Press the On/Off key for approximately 1-2 seconds to turn the hob on.

3. Press the Pause & Lock (3sec) key for approximately 3 seconds to turn on the child safety lock.

4. Follow the app's instructions, then press and hold the Max key for 3 seconds.

5. The Wi-Fi indicator will blink during connection and glow without blinking once the process is complete. The hob is now connected successfully.

6. If the Smart Connect Wi-Fi indicator does not turn on, follow the instructions in the app to reconnect.

NOTE: Ensure Smart Connect is set up only when no hob operation is in process. For further instructions, refer to the web manual at www.samsung.com.

Wi-Fi On/Off: To change Wi-Fi On/Off, repeat steps 2 to 4.

Maintaining your appliance

Hood control

This product features a Bluetooth device that you can use to connect the hob to Samsung hood control models. Through the Bluetooth connection, you can use the hood control function on the SmartThings app.

For more information about Samsung hood control-enabled models, visit www.samsung.com.

To connect to a hood control model:

1. Download and run the SmartThings app on your smartphone. Complete the Smart Connect procedure to connect to the hob.

2. Follow the Bluetooth instructions of the hood control model and activate the Bluetooth connection.

3. Press and hold the Timer and Pause & Lock keys simultaneously to make the Bluetooth connection. ' ' will appear on the display when the connection is successful.

4. Follow the instructions in the user manual of the hood control model and the App guide to use the hood control.

NOTE: If the Smart Connect connection is not successful, you cannot use the SmartThings app to monitor and control the hood. Without a Smart Connect connection, you can use a Bluetooth connection to pair the hob with the hood and sync them. Follow steps 2 and 3 above.

Hob

WARNING: Cleaning agents must not come into contact with a heated ceramic glass surface. Remove all cleaning agents with adequate amounts of clean water after cleaning, as they can have a caustic effect when the surface becomes hot. Do not use aggressive cleaners such as grill or oven sprays, scouring pads, or abrasive pan cleaners.

NOTE: Clean the ceramic glass surface after each use when it is still warm to the touch. This will prevent spillage from becoming burnt onto the surface. Remove scales, watermarks, fat drippings, and metallic discolouration with a commercially available ceramic glass or stainless steel cleaner.

Light soiling

1. Wipe the ceramic glass surface with a damp cloth.
2. Rub dry with a clean cloth. Ensure no cleaning agent residue remains on the surface.
3. Thoroughly clean the entire ceramic glass cooking surface once a week with a commercially available ceramic glass or stainless steel cleaner.
4. Wipe the ceramic glass surface using adequate amounts of clean water and rub dry with a clean lint-free cloth.

Stubborn soiling

1. To remove food that has boiled over and stubborn splashes, use a glass scraper.
2. Place the glass scraper at an angle to the ceramic glass surface.
3. Remove soiling by scraping with the blade.

NOTE: Glass scrapers and ceramic glass cleaners are available from specialty retailers.

Problem dirt

1. Remove burnt-on sugar, melted plastic, aluminium foil, or other materials with a glass scraper immediately while still hot.

WARNING: There is a risk of burning yourself when the glass scraper is used on a hot cooking zone.

2. Clean the hob as normal when it has cooled down. If something has melted on a cooking zone and has been allowed to cool, warm it up again for cleaning.

NOTE: Scratches or dark blemishes on the ceramic glass surface, caused by a pan with sharp edges, cannot be removed. However, they do not impair the function of the hob.

Troubleshooting and service

Troubleshooting

This section provides information to help you correct minor faults yourself. Do not attempt further repairs if these instructions do not help.

WARNING: Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

Information code:

What should I do if the cooking zone will not switch on or off?

• The control panel is partially covered by a damp cloth or liquid.
• The child safety lock is on.

What should I do if the 'I' display is illuminated?

• The control panel is partially covered by a damp cloth or liquid.
• To reset, press the On/Off key.
• If liquid has overflowed onto the control panel, wipe the liquid.

What should I do if the 'I' display is illuminated?

• The hob is overheated due to abnormal operation.
• After the hob has cooled down, press the On/Off key for resetting.

What should I do if the display is illuminated?

• Cookware is unsuitable, too small, or no cookware has been placed on the cooking zone.
• If you use suitable cookware, the displayed message will automatically disappear.

What should I do if the cooling fan runs after the hob is turned off?

• The cooling fan runs by itself for cooling down after use.
• The cooling fan will be turned off after the hob's electronics have cooled down or after a maximum of 10 minutes.

If you request a service call for an issue described in this manual, the visit may incur a charge even during the warranty period.

Service

Before calling for assistance or service, please check the "Troubleshooting" section. If you still need help, follow these instructions:

Is it a technical fault? If so, contact your customer service centre. Prepare the following information for the discussion:

• What form does the problem take?
• Under what circumstances does the problem occur?
• Model and serial number of your appliance (provided on the rating plate).

Recommended information to record:

• Model:
• Serial number:

When do you incur costs even during the warranty period?

• If you could have remedied the problem yourself by applying one of the solutions provided in the "Troubleshooting" section.
• If the customer service technician has to make several service calls because you did not provide all relevant information before their visit, resulting in additional trips for parts.

Memo

[Blank space for notes]

Contact Information

SAMSUNG

Please be advised that the Samsung warranty does NOT cover service calls to explain product operation, correct improper installation, or perform normal cleaning or maintenance.

QUESTIONS OR COMMENTS?