LG Digital Signage Owner's Manual

Safety Precautions

The safety precautions are intended to prevent unexpected danger or harm by helping the user to use the product safely and for its intended purpose.

WARNING

If you ignore the warning message, you may be seriously injured or there is a possibility of accident or death.

CAUTION

If you ignore the caution message, you may be slightly injured or the product may be damaged.

General Warnings

• Indoor Use Only.

Precautions for the AC Adapter and Power

• Use only the power cord or AC adapter provided or approved by LG Electronics, Inc. If you use another power cord, ensure it is certified by national standards. Contact the manufacturer or authorized service center for replacement of faulty power cables.
• Operate the display only from a power source (voltage) indicated in the product specification. Failure to do so may result in product damage, fire, or electrocution. Consult a certified installation company if unsure about the power supply type.
• Ensure the power cord is connected to a properly grounded outlet to prevent electrocution, injury, or product damage.
• Insert the power plug or AC adapter firmly to prevent it from coming loose, which can cause fire or electric shock.
• In the presence of thunder and lightning, avoid touching the power cord and signal cable to prevent electric shock.
• Be careful not to step on or place heavy objects on the power cord or AC adapter. Do not bend or pull the power cord or AC adapter with excessive force, as damaged cords can cause fire or electric shock.
• Do not connect a damaged power cord or AC adapter to a power outlet. You may be electrocuted.
• Do not insert conductors (e.g., metal chopsticks) into the power cord terminals. Do not touch the power cord immediately after unplugging it, as you may be electrocuted.
• Avoid using multi-outlets connected to many electrical products and heating devices. Use an exclusive multi-outlet with a grounding terminal to prevent fire due to overheating.
• If water or foreign substances enter the product, disconnect the power cord immediately and contact the service center to prevent fire or electric shock.
• Keep the power cord or AC adapter away from heating devices to prevent melting of the cord coating, which can cause fire or electric shock.
• Never disassemble, repair, or modify the power cord or AC adapter, as this may cause fire or electric shock.
• The power cord serves as the main cutoff device. Ensure the product is installed near a wall outlet for easy accessibility.
• The unit remains connected to the AC power source even when turned off, until the power plug is unplugged.
• Power consumption is zero only when the power plug is unplugged. Use the appliance coupler as the disconnect device.

Cautions for AC Adapter and Power

• If the outlet pins of the power plug or AC adapter are dusty, wipe them clean to prevent overheating, which can cause fire or electric shock.
• If the outlet pins are wet, wipe them clean and do not touch the power plug or AC adapter with wet hands, as this may cause electric shock.
• Do not turn the product on or off by plugging/unplugging the power plug. Do not use the power socket as a switch, as this may cause electric shock or product malfunction.
• Do not unplug the power cord while the product is in use, as electrical shock can damage the product.

Precautions for Moving the Product

WARNING

• Contact the service center before moving the product to avoid electric shock and product damage.
• Ensure the product is turned off, unplugged, and all cables are removed before moving. Failure to do so may result in electrocution or product damage.
• When moving, do not shock or impact the front panel, as this may result in electrocution or product damage.
• Use the correct number of people for lifting based on the product's weight (under 25 Kg per person; use lifting equipment for over 100 Kg). Contact the service center if using a damaged product, as it may cause electric shock or fire.
• Do not hold the product upside down while holding only the stand (for stand-supported models only). This may cause stand warping, panel damage, or other product damage.

CAUTION

• Do not dispose of the product-packing box. Use it for moving the product.

Precautions for Installing the Product

WARNING

• Contact the service center before installing the product to prevent electric shock and product damage.
• Do not drop objects on or impact the product. Keep it away from children and toys to prevent them from being thrown at the screen, which can cause injury, product problems, or display damage.
• Do not place heavy objects on or hang from the product. If it collapses or drops, you may be injured.
• Do not touch the product surface if it overheats, as this can cause injury.
• Install the product firmly fixed on a floor or wall to prepare against external impacts like wind and earthquakes. Refer to the provided manual for installation details.
• Prevent children from climbing or hanging on the product. If it collapses or drops, they may be injured.
• Do not install near heating devices like electrical heaters or lighting equipment, as this may cause fire, electrical shock, or malfunction.
• Do not install the product yourself; contact an authorized service engineer to avoid self-injury or product damage.
• Do not install on a wall where it may be exposed to oil or oil mist, as this can damage the product and cause it to fall.
• Do not leave power or signal cables on pathways, as this could cause trips, falls, electrical shock, fire, product breakdown, or injury.
• Do not let the product drop when connecting external devices with short cables, as this may cause injury and product damage.
• If the product is dropped or the case is broken, turn it off, unplug the power cord, and contact the service center. Continued use may cause electrical shock or fire.
• Install in a dry place away from dust and water, avoiding high temperatures and humidity, to prevent electrical shock, fire, or product damage.
• Safely install the product in a place that can support its weight. Insufficient support may cause the product to fall.
• Maintain a comfortable and natural posture when working with the product.

Cautions for Installing the Product

• Install the product where there is no Electromagnetic Interference (EMI).
• Installing in conditions not meeting recommendations may cause serious damage to picture quality, lifecycle, and appearance. Consult a service engineer before installation. Avoid places with fine dust, oil mist, chemical substances, direct sunlight, very high/low temperatures, or high humidity.
• Ensure good ventilation by installing the product at least 100 mm away from the wall. Installing too close may deform the product or cause fire due to internal heat buildup.
• Do not cover the product with tablecloths, curtains, or plastic materials while plugged in. Do not block ventilation holes, as this can deform the product or cause fire due to overheating.
• Avoid areas with poor ventilation (e.g., bookshelves, closets) or outdoors. Do not place on cushions or carpets, as this could cause fire due to overheating.
• Install on a flat, stable surface large enough to support the product. If dropped, you may be injured or the product may be broken.
• When installing on a shelf or cabinet, ensure the bottom end of the product does not protrude forward. An unbalanced center of gravity may cause personal injury or product damage. Use cabinets or shelves that fit the product.

Precautions for Cleaning the Product

WARNING

• Keep the product clean at all times. Dust accumulation over time can cause fire or product damage.
• For internal cleaning, contact the service center. Unauthorized cleaning may cause fire, electric shock, or product damage.
• When cleaning, unplug the power cord and wipe gently with a soft cloth to prevent scratching. Scratching the screen may cause electric shock or damage.
• To clean the front frame, spray water onto a soft cloth 2-4 times and wipe in one direction only. Excessive moisture may cause staining.

CAUTION

• When cleaning the product or screen, unplug the power cord and wipe gently with a soft cloth. Do not spray water or liquids directly on the product. Avoid using chemicals like glass cleaner, air fresheners, insecticides, lubricants, waxes, abrasives, thinners, benzene, or alcohol, as they can damage the product or panel, potentially causing fire, electric shock, or breakage.

Precautions for Using the Product

WARNING

• Do not use the product in environments with excessively high temperatures or humidity, as this may cause electrical shock or product damage.
• Take regular breaks when using the product for extended periods to protect your vision. Extended viewing can impair vision.
• Listening at high volume or prolonged use can damage hearing.
• If liquid or foreign objects enter the product, switch it off, unplug it from the wall outlet, and contact the service center. Otherwise, fire or electric shock may occur.
• If no image appears or no sound is heard, stop using the product immediately. Switch it off, unplug it, and contact the service center. Otherwise, fire or electric shock may occur.
• Do not drop objects on or impact the product or screen, as this can cause injury, product problems, or screen damage.
• If you smell smoke or odors, or hear strange sounds, unplug the power cord and contact the service center. Continued use may cause electrical shock or fire.
• Do not attempt to disassemble, repair, or modify the product yourself. Contact the service center for repairs. Fire or electric shock can occur.
• Do not place liquid-filled objects (vases, cups) on or over the product to prevent liquid entry, which may result in fire, electric shock, malfunction, or deformation.
• Do not push hard on or scratch the product surface with hands or sharp objects (nails, pencils, pens). Do not shock or scratch the screen with metallic objects, as this may damage the product and cause malfunction.
• Do not touch the product if it has been exposed to sunlight or intense light, as it may be hot.
• Do not use high voltage electrical goods near the product (e.g., bug zapper), as this may result in product malfunction due to electrical shock.
• In case of a gas leak, do not touch the outlet; open windows for ventilation. Otherwise, the product may cause fire or electric shock.
• If the product is dropped or the case is broken, turn it off, unplug the power cord, and contact the service center. Continued use without proper measures may cause electrical shock or fire.
• Keep small accessories out of children's reach. If swallowed, consult a doctor immediately.
• Keep the product out of children's reach. Do not throw toys or objects at the product or screen, as this can cause injury, product problems, or screen damage.
• Disconnect all power sources by removing power cables to remove all power from the unit.

Cautions for Using the Product

• This panel is an advanced product with millions of pixels. Pixel spots may occasionally appear; these deactivated pixels are not a defect and do not affect performance or reliability.
• Do not store flammable substances near the product, as there is a danger of explosion or fire.
• Maintain proper distance from the product. Looking too closely can cause vision damage.
• Set the appropriate resolution and frequency for your products to avoid vision damage.
• Take regular breaks when working with the product for long periods.

Precautions for Using the Remote Control

WARNING

• Avoid humid places, as this may cause electrical shock or product damage.
• Do not expose batteries to excessive heat (direct sunlight, open fireplace, electric heaters), as this may cause fire and injury.
• Ensure children do not swallow remote control batteries during replacement. Keep batteries out of children's reach. If swallowed, consult a doctor immediately.
• Do not dispose of batteries in fire. Dispose of them at a local recycling center or a retail store that handles batteries.
• Used batteries, including rechargeable ones, should be recycled separately. Dispose of them at a local recycling center or a retail store.

CAUTION

• Do not short circuit or disassemble batteries, as this may cause electrical shock or fire.
• The remote control may not function properly in direct sunlight or under a strong lamp. Move the product if used under these conditions.
• Check for obstacles between the product and the remote control.
• Do not mix new and old batteries. Overheating or leaking batteries may cause fire or electric shock.
• Only use the specified battery type. Do not insert non-rechargeable batteries into the charger. Overheating or leaking batteries may cause fire or electric shock.

Precautions for Experiencing Image Retention

• Displaying a still image for a prolonged period may cause screen damage and image retention. This is common in third-party products, and resulting damage is not covered by warranty. Use a screen saver for prolonged use.

Product Disposal

• Do not dispose of this product with general household waste. Disposal must be carried out in accordance with local authority regulations.

Assembly and Preparation

CAUTION

• Always use genuine components for safety and product performance.
• The product warranty does not cover damage or injury caused by counterfeit components.
• Connect the power cord to the product before plugging it into a wall outlet. Plugging the power cord into the outlet first may cause electric shock and product damage.
• The warranty does not cover damage caused by use in excessively dusty environments.
• When tightening or removing screws, do not apply force directly or impact the panel, as this may cause product damage.

NOTE

• Accessories may vary by model or region.
• Product specifications or manual contents may change without notice due to upgrades.
• SuperSign Software & Manual: Download from the LG Electronics website. Visit LG Electronics website to download the latest software for your model.

Storage Method For Panel Protection

Correct Method

1. If the product needs to be set upright, hold both sides and ensure the panel does not touch the floor.
2. When laying the product down, place it on a flat floor with a cushion, ensuring the panel faces down.

Incorrect Method

1. If the product is tilted onto the bezel, the bottom of the panel may be damaged.
2. If the product is tilted onto the edge of the panel, the panel may be damaged.

Safety and Precaution Guide for Installation

Please connect the power after all work is completed.

Connecting the Signage Box and Panel

• The warranty does not cover component damage caused by electrostatic discharge during installation. Wear anti-electrostatic discharge (ESD) gear when installing.
• The serial number on the panel and signage box must match. Non-matching serial numbers may result in a blurry screen or product malfunction.

Connecting Cables

• A: Insert the cable correctly into the connector according to the guidelines on the cable.
• B: Close the connector locking bar.
• To prevent malfunction or failure, do not shake or pull installed cables. Replace any damaged cables with new ones.

Direct Sunlight

• Install in a location not exposed to direct sunlight.

Installing on a Wall

Install the monitor at least 100 mm away from the wall and leave about 100 mm of space on each side to ensure sufficient ventilation.

CAUTION

• Disconnect the power cord before moving or installing the monitor to avoid the risk of electric shock.
• If installed on a ceiling or slanted wall, the monitor may fall and cause injury.
• Do not overtighten screws, as this may damage the monitor and void your warranty.

NOTE

• Do not install in places with no ventilation (e.g., bookshelves, closets) or on carpets/cushions. If wall mounting is necessary, ensure sufficient ventilation. Failure to do so may result in fire due to increased internal temperature.
• Illustrations are general examples and may differ from the actual product.

Connecting the LC (Luminance Compensation) Cable

Basic Connection Diagram of the LC (Luminance Compensation) Cable

Diagram shows connections labeled LC OUT and LC IN.

NOTE

• Connect the port labeled LC IN. Improper connection will prevent the LC function from operating as intended.
• The LC function will not operate normally if a cable other than the one provided is used. Ensure you use the cable provided exclusively for LC. Refer to the Installation Guide for detailed connection diagrams.

Setting

• Designate a unique Set ID for each set without duplication.
• The LC cable should be connected in a closed loop. Refer to the Installation Guide for the connection method.

External Equipment Setup

IR Receiver

This allows a remote control sensor to be placed in a custom location, enabling the display to control other displays via an RS-232C cable.

How to Set the Screen Protection Mode

• [Screen Protection Mode Setting]: Prevents after-images by analyzing external input image characteristics. Settings vary based on single monitor or Video Wall Mode. Refer to the User Guide for details.
• [Screen Protection Mode] may not work properly with some video formats. Refer to the user guide for more information on settings, specifications, and restrictions.

Tiling Displays

How to Mount the Set

Example of 2 x 2 Tiling.

Diagram shows a mounting bracket with screw holes labeled for attaching the wall mount (M6).

How to Join Sets

1. After joining the sets, use the tiling guide to adjust the gap between them. Diagram shows screw sizes (M3 x L4.5) x 44.
2. The 2 x 2 tiling is complete. Various combinations like 3 x 3 are possible.

NOTE

• Mounting without the tiling guide does not affect device performance.
• Screws are included with other components, including tiling guides.
• Refer to the Easy Setup Guide for detailed connection diagrams.

Remote Control

This manual describes buttons on the remote control. Read carefully for correct monitor usage.

To install batteries: Open the battery cover, insert 1.5 V AAA batteries matching (+) and (-) terminals to the labels, and close the cover. To remove batteries, reverse the process. Illustrations may differ from actual accessories.

CAUTION

• Do not mix old and new batteries, as this may damage the remote control.
• Ensure the remote control is always pointed toward the monitor's IR receiver.
• Some remote control features may not be supported on certain models.
• Product internal and external batteries should not be exposed to excessive heat (direct sunlight, fire, etc.).

Remote Control Buttons and Functions:

• (POWER): Turns the monitor on or off.
• MONITOR ON: Turns the monitor on.
• MONITOR OFF: Turns the monitor off.
• ENERGY SAVING: Adjusts brightness to reduce energy consumption.
• (INPUT): Selects the input mode.
• 3D: Used for viewing 3D video (function not supported).
• Number and Alphabet buttons: Enter numerical or alphabetical characters based on setting.
• 1/a/A: Toggles between numerical and alphabetical (function not supported).
• CLEAR: Deletes entered numerical or alphabetical characters.
• + / - (Volume Up/Down Button): Adjusts volume level.
• ARC: Selects screen size.
• AUTO: Automatically adjusts picture position and minimizes image instability (supported for RGB input only).
• (MUTE): Mutes all sounds.
• BRIGHTNESS: Adjusts display brightness.
• (PAGE): Moves to the previous or next screen (function not supported).
• PSM: Selects the Picture Mode.
• (HOME): Activates the Launcher.
• W.BAL: Enters the White Balance menu.
• (SETTING): Accesses main menus or saves input and exits menus.
• S.MENU: SuperSign menu key (function not supported).
• Navigation buttons (<, >, ^, v, OK): After selecting a menu, select and adjust functions.
• (BACK): Returns to the previous level.
• EXIT: Closes the menu.
• SIMPLINK: Allows control of multimedia devices via the SimpLink menu.
• TILE: Turns TILE Mode on/off.
• Playback buttons (<, >, ||, ►): Controls media playback (function not supported).
• PICTURE ID ON/OFF: Controls monitors individually or all at once in multi-display format when the Picture ID number matches the Set ID number.
  • ON: Individually control monitors with an assigned image ID.
  • OFF: Control monitors at once.

Making Connections

Connect various external devices to your monitor. Change the input mode and select the desired device. Refer to the user manual of each device for more information.

Connecting to a PC

Some cables are not provided. This monitor supports Plug and Play*, a feature enabling a PC to recognize devices without user configuration or intervention.

External Device Connection

Some cables are not provided. Connect HD receivers, DVDs, or VCR players and select the appropriate input mode. For best picture and sound quality, connecting external devices using HDMI cables is recommended.

NOTE on HDMI Connection

• Using HDMI connection is recommended for best image quality.
• Use a shielded interface cable with a ferrite core, such as an HDMI cable, to comply with product specifications.
• Screen flicker when the monitor is first turned on (when cold) is normal.
• Occasional red, green, or blue spots on the screen are also normal.
• Use a High Speed HDMI®/™ cable (shorter than 3 meters).
• Use a certified cable with an HDMI logo. Using non-certified cables may result in no display or connection errors.
• Recommended HDMI Cable Types: High Speed HDMI®/™ Cable, High Speed HDMI®/™ Cable with Ethernet.
• If there is no sound in HDMI mode, check PC settings; some PCs require manual audio output selection to HDMI.
• For HDMI-PC mode, set your PC/DTV to PC mode. Compatibility issues may occur with HDMI-PC mode.
• Ensure the power cable is disconnected before making connections.
• If connecting a gaming device, use the cable provided with the gaming device.

CAUTION

• Do not press the screen with your finger for prolonged periods, as this may cause temporary distortion.
• Avoid displaying static images for long periods to prevent image retention. Use a screensaver if possible.
• Wireless communication devices near the monitor may affect the image.

Using the Input List

Navigate: (HOME) → HDMI → DISPLAYPORT.

Connecting Multiple Monitors

To use multiple products, connect an external device to the product. Connect one end of the signal input cable to the OUT connector of the product and the other end to the IN connector of the next product.

Diagram shows daisy-chaining of HDMI IN, DP OUT, DP IN, DP OUT, LAN IN, LAN OUT, RS-232C IN, RS-232C OUT ports.

NOTE

• Daisy chaining video output may be limited by the performance of the input device supporting HDCP.

Troubleshooting

Each model may have different troubleshooting points. For PC settings, refer to Windows Help.

Issues Related to Use

• The power won't turn on.
  • Check if the power cord is correctly plugged into the power outlet.
  • Try turning the power on after disconnecting the AC adapter and cleaning the contacting port.
• The 'Unknown Product' message appears when the product is connected.
  • Check if the PC driver (graphics card) has been installed.
  • Check if the Plug and Play function is supported by the PC (graphics card) user manual.

Issues Related to Screen (Video)

• A message saying 'No signal' or 'Invalid Format' appears.
  • The signal cable is not connected between the PC and the product, or the cable connection is unstable. Check the signal cable.
  • Access the input menu to check the input signal.
  • The signal from the PC (Graphics card) is outside the product's vertical or horizontal frequency range. Adjust the frequency range according to the specifications in this manual.
• The position of the screen is incorrect.
  • Check if the graphics card resolution and frequency are supported by the product. If the frequency exceeds the supported range, use PC settings to set the resolution to the recommended value.
  • For D-Sub analog signal: Press the AUTO button on the remote control to automatically select the optimal screen status. If not satisfactory, adjust display settings manually in the OSD menu.
• The screen is displayed abnormally.
  • Connect the signal cable matching the source input signal.
  • When connecting the panel and signage box, check and match their serial numbers. If they match, unplug and replug the power cord to run the Clear Panel Noise feature (system will reboot automatically). This feature can also be accessed via ❖ (Settings) → [Display] → [Advanced Settings] → [OLED Panel Settings] → [Clear Panel Noise] menu.
• Images are flickering or fluttering on the screen.
  • Screen flicker when the monitor is turned on cold is normal.
  • Ensure the graphics card's current resolution and frequency settings are supported by the monitor.
• Stripes appear in the background.
  • For D-Sub analog signal: Press the AUTO button on the remote control to automatically select the optimal screen status. If not satisfactory, adjust display settings manually in the OSD menu.
• Horizontal noise appears or characters look blurred.
  • For D-Sub analog signal: Press the AUTO button on the remote control to automatically select the optimal screen status. If not satisfactory, adjust display settings manually in the OSD menu.
• The image is not displayed.
  • Check that the cable is properly connected between the panel and the Signage box.

Issues Related to Screen (Color)

• Screen has poor color resolution (16 colors). Use PC settings to set the color to 24 bits (True Color) or above.
• Screen color is unstable or mono-colored. Check the signal cable connection status or re-insert the PC graphics card.
• Black spots or bright spots appear on the screen. Some pixels (red, green, blue, black) are visible due to the display panel's characteristics; this is not a product malfunction.
• The screen's brightness seems dark. Adjust brightness and contrast again.

Issues Related to Sound

• There is no sound output.
  • Check if the audio cable is connected properly.
  • Adjust the volume of the product or external device.
  • Check if the sound is set properly.
• Sound is too dull. Select the appropriate equalizer sound.
• Sound is too low. Adjust the volume of the product or external device.
• For some models, external speakers may need to be purchased separately as they do not have built-in speakers.

Other Issues

• The power suddenly turned off.
  • Check if the auto-off function is activated.
  • Ensure the power source is supplied properly and the product power cord is connected.
  • Check power control settings.
  • Check if the fan is working properly. View fan status in ❖ (SETTINGS) → [General] → [System Information] → [Fan Status].

OLED Image Sticking

• To reduce after-images caused by prolonged display of a fixed screen, it is recommended not to exceed the recommended daily operation time (55 inches: 18 hours, 65 inches: 12 hours) and to display content with few fixed characters or logos.
• A few horizontal lines may appear during the [Clear Panel Noise] feature; this is normal. If power is interrupted during this feature, it may not work properly.
• Turn the power on five minutes after running the [Clear Panel Noise] feature.
• External speakers may produce sound while the [Clear Panel Noise] feature is running.
• [Clear Panel Noise]: Corrects issues arising from prolonged screen use.
• Use the [Screen Protection Mode Setting] feature in [OLED Panel Settings] to effectively prevent after-images.

Product Specifications

Specifications are subject to change without prior notice due to product upgrades. "~" refers to alternating current (AC), and " " refers to direct current (DC).

Licenses

Supported licenses may differ by model. For more information, visit www.lg.com.

The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Audio, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS 2.0 Channel, DTS 2.0+Digital Out, DTS-HD, and DTS Virtual:X are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

HEVCAdvance™ Covered by Patents at patentlist.hevcadvance.com

Model and Serial Number Recording

The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service.

• MODEL:
• SERIAL NO.:

Temporary noise is normal when powering ON or OFF this device.