Quick Start Guide

Know Your Device

Before using the device, familiarize yourself with its basic operations.

• To power on your device, press and hold the power button until the screen turns on.
• To power off your device, press and hold the power button, and then touch [power-off symbol].
• To restart your device, press and hold the power button, and then touch [restart symbol].
• Press and hold the power button for 10 or more seconds to forcibly restart your device.

Device Layout:

Diagram illustrating the device layout. The front view shows the screen with an in-screen fingerprint sensor. The back view shows the power button, volume buttons, Type-C port, headset jack, and card slot, indicated by numbers 1 through 6.

• Please keep the NFC area close to other devices or objects while using the NFC function.
• Check out the pre-installed Tips app and master all the great features on your device.

Getting Started

[info symbol] Do not insert or remove the SIM card when your device is powered on.

• Ensure that the card is correctly aligned and that the card tray is level when you insert it into your device.
• Be careful not to scratch your device or hurt yourself when using the eject pin.
• Store the eject pin out of the reach of children to prevent accidental swallowing or injury.
• Do not use cut or modified SIM or NM cards (nano memory cards) with your device as these may not be recognized and could damage the card tray (slot).
• If your SIM card does not match your device, please contact your carrier.

Follow the instructions in the following figures to set up your device. Please use the eject pin included.

Single-SIM Setup:

Diagrams showing SIM card insertion. For Single-SIM: 1. Insert eject tool into the hole. 2. Pull out the tray. 3. Place the nano-SIM card in the tray. 4. Insert the tray.

Dual-SIM Setup:

Diagrams showing SIM card insertion. For Dual-SIM: 1. Insert eject tool into the hole. 2. Pull out the tray. 3. Place the NM card and nano-SIM 1 in the tray, and nano-SIM 2 in the second slot. 4. Insert the tray.

Dual SIM Card Management (Dual-SIM Devices Only)

Your device supports dual card dual standby. Navigate to Settings > Wireless & networks > Dual SIM settings to select the default mobile data card and calling card.

Dual 4G

• If both SIM cards support 4G services, when one is active on a 4G voice call, you will be prompted to handle any new call to the other SIM card. Answering the new call will automatically end the active call.
• The default mobile data SIM card can still be used for Internet surfing on a 4G network when the other card is on a 4G voice call.
• Some of these features may be unavailable in certain areas due to network interference.
• 4G voice services require carrier network support and relevant service deployment. Contact your carrier to activate 4G services.
• If this guide is inconsistent with the official website description, the latter prevails.

For More Information

If you encounter any problems while using your device, you can obtain help from the following resources:

• Visit http://consumer.huawei.com/en to view device information, frequently asked questions, and other information.
• Visit http://consumer.huawei.com/en/support for the most up-to-date contact information for your country or region.

Access additional information via Settings:

• Settings > System > About phone > Legal: View legal information.
• Settings > System > About phone > Legal > Safety information: View safety information.
• Settings > System > About phone > Authentication info: View regulatory information.
• Settings > System > Certification logos: View certification logos.

All pictures and illustrations in this guide are for reference only. The actual device may vary. Nothing in this guide constitutes a warranty of any kind.

Safety Information

Please read all safety information carefully before using your device to ensure its safe and proper operation and to learn how to dispose of your device properly.

Operation and Safety

• To prevent possible hearing damage, do not listen at high volume levels for long periods.
• Using an unapproved or incompatible power adapter, charger, or battery may damage your device, shorten its lifespan, or cause a fire, explosion, or other hazards.
• Ideal operating temperatures are 0 °C to 35 °C. Ideal storage temperatures are -20 °C to +45 °C.
• Pacemaker manufacturers recommend maintaining a minimum distance of 15 cm between the device and a pacemaker to prevent potential interference. If using a pacemaker, hold the device on the side opposite the pacemaker and do not carry the device in your front pocket.
• Keep the device and battery away from excessive heat and direct sunlight. Do not place them on or in heating devices, such as microwave ovens, stoves, or radiators.
• Observe local laws and regulations while using the device. To reduce the risk of accidents, do not use your wireless device while driving.
• While flying in an aircraft or immediately before boarding, use your device only according to instructions provided. Use of a wireless device in an aircraft may disrupt wireless networks, present a hazard to aircraft operation, or be illegal.
• To prevent damage to your device's parts or internal circuits, do not use it in dusty, smoky, damp, or dirty environments or near magnetic fields.
• When charging, ensure the power adapter is plugged into a socket near the device and is easily accessible.
• Unplug the charger from electrical outlets and the device when not in use.
• Do not use, store, or transport the device where flammables or explosives are stored (e.g., gas station, oil depot, chemical plant). Using your device in these environments increases the risk of explosion or fire.
• Dispose of this device, the battery, and accessories according to local regulations. They should not be disposed of in normal household waste. Improper battery use may lead to fire, explosion, or other hazards.
• This device contains a built-in battery. Do not attempt to replace the battery yourself, as it may cause the device to malfunction or damage the battery. For your personal safety and to ensure proper device operation, contact a Huawei authorized service center for a replacement.

Disposal and Recycling Information

[recycling symbol] The crossed-out wheeled-bin symbol on your product, battery, literature, or packaging indicates that all electronic products and batteries must be taken to separate waste collection points at the end of their working lives and not disposed of with household garbage. It is the user's responsibility to dispose of equipment using a designated collection point or service for separate recycling of waste electrical and electronic equipment (WEEE) and batteries according to local laws. Proper collection and recycling help conserve valuable materials and protect human health and the environment. Improper handling, accidental breakage, damage, or improper recycling may be harmful. For more information, contact local authorities, your retailer, household waste disposal service, or visit http://consumer.huawei.com/en/.

Reduction of Hazardous Substances

This device and its accessories comply with local rules on the restriction of hazardous substances in electrical and electronic equipment, such as EU REACH, RoHS, and Batteries regulations. For declarations of conformity about REACH and RoHS, please visit http://consumer.huawei.com/certification.

EU Regulatory Conformance (Applies to ELE-L09 / ELE-L29)

Body Worn Operation

The device complies with RF specifications when used near your ear or at a distance of 0.50 cm from your body. Ensure device accessories (case, holster) are not composed of metal components. Keep the device away from your body to meet the distance requirement.

Statement

Huawei Technologies Co., Ltd. declares that this device ELE-L09 / ELE-L29 complies with the essential requirements and other relevant provisions of Directive 2014/53/EU. The most recent and valid version of the Declaration of Conformity (DoC) can be viewed at http://consumer.huawei.com/certification.

This device may be operated in all EU member states. Observe national and local regulations. Use may be restricted depending on the local network.

Restrictions in the 2.4 GHz Band:

Norway: This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund.

Restrictions in the 5 GHz Band:

According to Article 10 (10) of Directive 2014/53/EU, this radio equipment is subject to some restrictions when placed on the market in Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), United Kingdom (UK), Turkey (TR), Norway (NO), Switzerland (CH), Iceland (IS), and Liechtenstein (LI). The WLAN function for this device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.

Frequency Bands and Power

(a) Frequency bands in which the radio equipment operates: Some bands may not be available in all countries or areas. Please contact the local carrier for details.

(b) Maximum radio-frequency power transmitted: The maximum power for all bands is less than the highest limit value specified in the related Harmonized Standard.

Nominal limits for frequency bands and transmitting power (radiated and/or conducted) are as follows:

Accessories and Software Information

Some accessories are optional in certain countries or regions. Optional accessories can be purchased from a licensed vendor.

Recommended Accessories:

• Adapters: HW-050450X00, HW-050450X01 (X represents different plug types: C, U, J, E, B, A, I, R, Z, or K, depending on your region)
• Batteries: HB436380ECW
• Earphones: MEMD1632B580C00, 1311-3291-3.5mm-229, EMC309-001

Product software version is ELE-L09: 5.0.1.78 / ELE-L29: 5.0.1.78. Software updates will be released by the manufacturer to fix bugs or enhance functions. All released software versions have been verified and are compliant.

All RF parameters (e.g., frequency range, output power) are not accessible to or changeable by the user.

For the most recent information about accessories and software, see the Declaration of Conformity (DoC) at http://consumer.huawei.com/certification.

FCC Regulatory Compliance

Body Worn Operation

The device complies with RF specifications when used near your ear or at a distance of 1.50 cm from your body. Ensure device accessories are not composed of metal components. Keep the device away from your body to meet the distance requirement.

Certification Information (SAR)

This device is designed to meet requirements for exposure to radio waves established by the Federal Communications Commission (USA). The SAR limit adopted by the USA is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Caution: Any changes or modifications to this device not expressly approved by Huawei Technologies Co., Ltd. for compliance could void the user's authority to operate the equipment.

Industry Canada Compliance (Applies to ELE-L04)

Body Worn Operation

The device complies with RF specifications when used near your ear or at a distance of 1.50 cm from your body. Ensure device accessories are not composed of metal components. Keep the device away from your body to meet the distance requirement.

IC Statement

This device complies with CAN ICES-3 (B)/NMB-3(B).

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Restrictions in the 5 GHz Band:

Within the 5.15 to 5.25 GHz band, UNII devices will be restricted to indoor operations to reduce any potential for harmful interference to co-channel Mobile Satellite System (MSS) operations.

Legal Notice

Trademarks and Permissions

HUAWEI, HUAWEI, and are trademarks or registered trademarks of Huawei Technologies Co., Ltd. Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories. Android™ is a trademark of Google Inc. LTE is a trademark of ETSI. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Huawei Technologies Co., Ltd. is under license. Wi-Fi®, the Wi-Fi CERTIFIED logo, and the Wi-Fi logo are trademarks of Wi-Fi Alliance. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

Privacy Policy

To better understand how we protect your personal information, please see the privacy policy at http://consumer.huawei.com/privacy-policy.

Copyright

Copyright © Huawei Technologies Co., Ltd. 2019. All rights reserved. THIS DOCUMENT IS FOR INFORMATION PURPOSE ONLY, AND DOES NOT CONSTITUTE ANY KIND OF WARRANTIES.