Philips TAQ2000 Open-ear True Wireless Headphones

1 Important Safety Instructions

Hearing Protection

❗ Danger

To avoid hearing damage, limit the time you use the headphones at high volume and set the volume to a safe level. The higher the volume, the shorter the safe listening time.

When using headphones, follow these instructions:

• Listen at a reasonable volume for reasonable periods.
• Be careful not to continuously increase the volume as your hearing adapts.
• Do not turn the volume up so high that you cannot hear what is around you.
• Exercise caution or temporarily discontinue use in potentially hazardous situations.
• Excessive sound pressure from headphones can cause hearing loss.
• Using headphones that cover your ears while driving is not recommended and may be illegal in some areas.
• For your safety, avoid distracting content from music or phone calls in traffic or other potentially hazardous environments.

General Information

⚠️ Caution

To prevent damage or malfunction:

• Do not expose the headphones to excessive heat.
• Do not drop the headphones.
• Do not expose the headphones to dripping or splashing. (Refer to the IP rating for specific product details)
• Do not immerse the headphones in water.
• Do not charge the headphones if the connector or socket is wet.
• Do not use cleaning agents containing alcohol, ammonia, benzene, or abrasive substances.
• For regular cleaning of the headphones – especially the sound channels and microphone openings – use a clean, damp cloth and avoid the buildup of substances like sweat or earwax.
• If sweat or water droplets remain in the sound channels, air vents, or microphone openings, the sound level may temporarily decrease or disappear completely. This is not a malfunction. Dry the headphones thoroughly with a soft, damp cloth. Alternatively, for earbuds, remove the ear tips, turn the sound channels downwards, and gently tap the headphones about five times on a dry cloth or similar to remove any accumulated water.
• Ensure the headphones are completely dry before charging and use. Avoid using single-use alcohol wipes or other cleaning agents.
• The built-in battery must not be exposed to excessive heat such as sunshine, fire, or similar.
• If the battery is replaced incorrectly, there is a risk of explosion. Replace only with the same or an equivalent type.
• To achieve the specified IP protection rating, the charging port cover must be closed.
• Disposing of the battery in a fire or hot oven, or crushing or cutting the battery mechanically, may cause an explosion.
• If the battery is exposed to extremely high temperatures, it may cause an explosion or leakage of flammable liquid or gas.
• A battery exposed to extremely low air pressure may cause an explosion or leakage of flammable liquid or gas.
• Replacing the battery with an incorrect type may seriously damage the headphones and battery (e.g., with certain types of lithium batteries).
• If the headphones are not used for a long time, the rechargeable battery will begin to lose its charge. To prevent this loss, fully charge the battery at least once every three months.
• To avoid fire hazards, the equipment is supplied only from an external power source whose output power must comply with PS1 (with an output capacity of 15 W or less).

Operating and Storage Temperatures and Humidity

• Store in a place where the temperature is between -20°C and 50°C with up to 90% relative humidity.
• Use in a space where the temperature is between 0°C and 45°C with up to 90% relative humidity.
• Battery life may be shorter at high or low temperatures.

2 Your Wireless Headphones

Open-ear True

Congratulations on your purchase and welcome to Philips! To make the most of the support offered by Philips, register your product at www.philips.com/support.

With these Philips Open-ear True wireless headphones, you can:

• Enjoy convenient wireless hands-free calls.
• Wirelessly enjoy and manage your music.
• Switch between calls and music.

What's in the box

Philips Open-ear True Wireless Earbuds TAQ2000

USB-C charging cable (for charging only)

Diagram Description: The box contains the Philips TAQ2000 wireless earbuds and a USB-C charging cable.

Other devices

A mobile phone or device (e.g., laptop, tablet, Bluetooth adapters, MP3 players, etc.) that supports Bluetooth and is compatible with the headphones.

Overview of Your Open-ear True Wireless Headphones

Diagram Description: An illustration shows the Philips TAQ2000 earbuds and their charging case. The earbuds are shown both inside and outside the case. The charging case is depicted with its lid open and closed. The diagram labels the following parts:

1. Multifunction Button (MFB)
2. LED Indicator (battery status or charging status)
3. Reset / Bluetooth pairing button
4. USB-C charging port

3 Get Started

Charging the battery

Note

• Before using the headphones, place them in the charging case and charge the battery for 2 hours for optimal performance and battery life.
• Use only the original USB-C charging cable to avoid damage.
• If the headphones are not used for a long time, the rechargeable battery will begin to lose its charge. To prevent this loss, fully charge the battery at least once every three months.

Earphones

• Remove the insulating films from under the earbuds and place the earbuds back into the charging case.
• The LED indicator on the charging case flashes white.
• Close the charging case lid; the charging case will then start charging the earbuds.

Diagram Description: An illustration shows the earbuds being placed into the charging case. Another illustration shows the charging case with a USB-C cable connected to a power source.

Charging case

Connect one end of the USB-C cable to the charging case and the other end to a power source.

Tip

• The charging case serves as a portable backup battery for charging the headphones. When the charging case is fully charged, it will fully charge the headphones 3 times.

Tip

• Typically, a full charge using the USB cable takes 2 hours (for the headphones or the charging case).

How to wear

1. Check the left or right orientation of the earbud.
2. Attach the earbuds to your ears with the ear clips and gently twist them for a secure fit.

Diagram Description: An illustration shows how to insert and twist the earbuds into the ear for a proper fit.

Download the app

To download the app, scan the QR code / press the "Download" button or search for "Philips Headphones" in the Apple App Store or Google Play.

Connect

philips.to/headapp

The Philips Headphones app allows you to manage the music you listen to. You can adjust the sound so that your music and call experience always meets your needs.

First-time pairing of headphones with your Bluetooth device

1. Ensure the headphones are fully charged and turned off.
2. Open the charging case lid; the headphones will be in pairing mode and ready to connect.
3. The LED lights on both headphones flash white and blue alternately.
4. The headphones are now in pairing mode and ready to pair with a Bluetooth device (e.g., mobile phone).

Diagram Description: An illustration shows the charging case lid open, with the earbuds inside, and indicates the alternating blue and white LED flashing, signifying pairing mode.

3. Turn on the Bluetooth function on your Bluetooth device.
4. Pair the headphones with your Bluetooth device; refer to your Bluetooth device's user manual.

Note

• If the headphones do not find a previously connected Bluetooth device after being turned on, they will automatically switch to pairing mode.

Pairing headphones with another Bluetooth device

The following example shows how to pair the headphones with a Bluetooth device.

1. Turn on the Bluetooth function on your Bluetooth device and select "Philips TAQ2000".
2. If prompted, enter the password for the headphones: "0000" (four zeros). For devices with Bluetooth 3.0 or newer, no password is required.

Diagram Description: An illustration shows a smartphone displaying "Philips TAQ2000" in its Bluetooth device list, with a prompt for a password "0000".

Single earbud (mono mode)

Take out the right or left earbud from the charging case for mono use. The earbud will turn on automatically.

Note

• Take out the other earbud from the charging case, and they will automatically pair with each other.

Pairing headphones with another Bluetooth device

If you want to pair the headphones with another Bluetooth device, simply switch them to pairing mode (press the button on the case for 3 seconds with both earbuds inside and the lid open), then search for the other device using the standard pairing procedure.

Note

• The headphones can store up to 4 devices in memory. If you try to pair more than 4 devices, the first paired device will be replaced by the new one.

Multipoint connection

Pairing

• Pairing the headphones with 2 devices, e.g., a mobile phone and a laptop.

Switching between devices

• You can listen to music from only 1 device at a time. The second device will be for phone calls.
• Temporarily pause audio from 1 device and then start playing audio from the other device.

Note

• When streaming audio from device 1, upon receiving a call from device 2, playback on device 1 will automatically pause, and the call will automatically be routed to the headphones.
• When you end the call, playback will automatically resume from device 1.

4 Use Your Headphones

Connecting headphones to your Bluetooth device

1. Turn on the Bluetooth function on your Bluetooth device.
2. Open the charging case lid.
3. The white LED flashes.
4. The headphones will search for the last connected Bluetooth device and reconnect automatically. If the last connected device is not available, the headphones will search for and reconnect to another previously connected device.

Tip

• If you turn on the Bluetooth function on your Bluetooth device after turning on the headphones, you must go to the Bluetooth device's menu and manually connect the headphones to the device.

Note

• In some Bluetooth devices, the connection may not be automatic. In this case, you must go to your device's Bluetooth menu and manually connect the headphones to the Bluetooth device.

Power on/off

With charging case

Without charging case

Control your calls and music

Music control

Note

• You will hear a tone indicating when the volume has reached the maximum level.

Call control

Voice assistant

Charging case LED indicator status

During charging

Returning headphones

Gaming mode (low latency mode)

5 Reset Your Headphones

If you encounter any issues with pairing or connection, you can follow this procedure to reset the headphones to factory default settings.

1. On your Bluetooth device, go to the Bluetooth menu and remove "Philips TAQ2000" from the list of devices.
2. Turn off the Bluetooth function on your Bluetooth device.
3. Place the headphones back into the charging case and open the lid.
4. Press the button on the case twice.
5. Follow the steps in the section "Use your headphones – Connect headphones to Bluetooth device".
6. Pair the headphones with the Bluetooth device by selecting "Philips TAQ2000".

6 Technical Specifications

• Music playback time: up to 28 hours (7 + 21)
• Charging time: 2 hours
• Lithium-ion battery: 51 mAh per earbud, 450 mAh battery in charging case
• Bluetooth version: 5.4
• Supported Bluetooth profiles:
  • HFP (Hands-Free Profile)
  • A2DP (Advanced Audio Distribution Profile)
  • AVRCP (Audio Video Remote Control Profile)
• Supported audio codecs: SBC
• Frequency range: 2.402-2.480GHz
• Transmitter power: < 10 dBm
• Operating range: Up to 10 meters
• USB-C input for charging
• Low battery alert: available
• Quick charge time: 15 minutes of charging provides one hour of playback

Note

• Specifications are subject to change without prior notice.

7 Notices

Declaration of Conformity

TP Vision Europe B.V. hereby declares that the product is in compliance with the essential requirements and other relevant provisions of Directive RED 2014/53/EU and UK Radio Equipment Regulations SI 2017 No 1206. The Declaration of Conformity can be found at www.philips.com/support.

Disposal of old product and battery

Your product is designed and manufactured with high-quality materials and components, which can be recycled and reused. This symbol on the product means it is covered by the European Directive 2012/19/EU. This symbol means the product contains batteries covered by European Regulation (EU) 2023/1542, which cannot be disposed of with normal household waste. Please find out about your local separate collection system for electrical and electronic products and batteries. By following local regulations, you will help prevent negative consequences for the environment and human health.

Removing the built-in battery

If your country does not have a system for collecting/recycling electronic products, you can protect the environment by removing and recycling the battery before discarding the headphones.

• Before removing the battery, ensure the headphones are disconnected from the charging case.

Diagram Description: Illustrations show how to carefully remove the battery from the earbud and the charging case, with arrows indicating the steps. It emphasizes disconnecting the headphones from the case and the case from the USB cable before proceeding.

• Before removing the battery, ensure the charging case is disconnected from the USB charging cable.

EMF Compliance

This product complies with all applicable standards and regulations regarding exposure to electromagnetic fields.

Environmental Information

All unnecessary packaging has been omitted. Your system is composed of materials that can be recycled and reused if disassembled by a specialized company. Observe local regulations regarding the disposal of packaging material, used batteries, and old equipment.

Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Rules

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Caution: The user is cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Canada: This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-(B)/NMB-(B)

IC Radiation Exposure Statement: This equipment complies with Canada's radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

8 Trademarks

Bluetooth

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by MMD Hong Kong Holding Limited is under license. Other trademarks and trade names are those of their respective owners.

Siri

Siri is a trademark of Apple Inc., registered in the U.S. and other countries.

Google

Google and Google Play are trademarks of Google LLC.

9 Frequently Asked Questions

My Bluetooth headphones do not turn on.

The battery charge level is low. Charge the headphones.

I cannot pair my Bluetooth headphones with my Bluetooth device.

Bluetooth is disabled. Enable the Bluetooth function on your Bluetooth device and turn on the Bluetooth device before turning on the headphones.

Pairing is not working.

• Place both earbuds in the charging case.
• Ensure you have disabled the Bluetooth function of all previously connected Bluetooth devices.
• On your Bluetooth device, delete "Philips TAQ2000" from the Bluetooth device list.
• Pair the headphones (refer to "First-time pairing of headphones with your Bluetooth device" on page 7).

Bluetooth device does not find the headphones.

• The headphones can connect to a previously paired device. Turn off the connected device or move it out of range.
• Pairing may have been reset, or the headphones may have been previously paired with another device. Re-pair the headphones with the Bluetooth device as described in the user manual (refer to "Pairing headphones with another Bluetooth device" on page 8).

My Bluetooth headphones are connected to a stereo Bluetooth-capable mobile phone, but music only plays through the mobile phone speaker.

Refer to your mobile phone's user manual. Select music playback through the headphones.

Audio quality is poor and there is crackling sound.

• The Bluetooth device is out of range. Reduce the distance between the headphones and the Bluetooth device or remove obstacles between them.
• Charge the headphones.

Audio quality is poor when streaming from a mobile phone, streaming is very slow, or streaming does not work at all.

Ensure your mobile phone supports A2DP and is compatible with BT4.0x (or newer), not just HFP (mono) (refer to "Technical Specifications" on page 11).

Clean the headphones regularly.

• For regular cleaning of the headphones – especially the sound channels and microphone openings – use a clean, damp cloth and avoid the buildup of substances like sweat or earwax.
• If sweat or water droplets remain in the sound channels, air vents, or microphone openings, the sound level may temporarily decrease or disappear completely. This is not a malfunction. Dry the headphones thoroughly with a soft, damp cloth. Alternatively, for earbuds, remove the ear tips, turn the sound channels downwards, and gently tap the headphones about five times on a dry cloth or similar to remove any accumulated water.
• Before charging and use, ensure the headphones are completely dry. Avoid using single-use alcohol wipes or other cleaning agents.

Charge the headphones regularly.

If the headphones are not used for a long time, the rechargeable battery will begin to lose its charge. To prevent this loss, fully charge the battery at least once every three months.