Mercator Ikuü Pairing Instructions
If you require any assistance, you can speak to our customer service team directly via phone on 1300 552 255 (AU) or 0800 003 329 (NZ), or via email at customercare@mercator.com.au.
You can also visit ikuu.com.au to access troubleshooting guides and advice on how to get the most from your Mercator Ikuü products, such as guides on scenes and automation.
1 Set Up the App
- Download the Mercator Ikuü app.
- Tap 'create new account' or 'log in to account'.
- Follow the in-app prompts and tap 'OK'.
2 Connect to the App
To connect your ceiling fan to the app, you must first enter pairing mode. All Mercator Ikuü Wi-Fi products require a 2.4GHz Wi-Fi network.
Activate Pairing Mode:
- Ceiling fans must be installed by a licensed electrician.
- Press and hold the 8H button for 5 seconds. The fan will start to beep rapidly (twice every second). If the fan is beeping slowly (once every second), press and hold the 8H button for a further 5 seconds until it starts to beep rapidly.
Diagram Description: A remote control layout showing speed buttons labeled '2H', '4H', and '8H button', along with a power button.
Pairing Your Product:
- Open the Mercator Ikuü app.
- Tap + > Add Device > Climate, then select your ceiling fan remote.
- When the ceiling fan is beeping, tap 'indicator is rapidly beeping' which will add your ceiling fan to the app.
- Once pairing is complete, you can edit your ceiling fan's name (optional).
- To finish the pairing process, tap 'done'.
Note: If the pairing process doesn't work, and you are certain that the password for your 2.4GHz Wi-Fi network is correct, try pairing in AP mode. Refer to our website for details.
3 Voice Assistant Setup (Optional)
Google Assistant
- Open the Google Home app and sign in to your Google account.
- Tap + and select Set Up Device > Have Something Already Set Up?
- Select Mercator Ikuü from the list or type Mercator Ikuü in the search bar.
- Type in your Mercator Ikuü login details.
- Tap Link Now > Authorise.
Amazon Alexa
- Open the Amazon Alexa app and sign in to your Alexa account.
- Tap More > Skills & Games.
- Search for Mercator Ikuü and tap 'enable'.
- Enter your Mercator Ikuü account details and tap 'link now'.
Mercator Ikuü App Features
Want more from your products? The Mercator Ikuü app can help you to customise your smart products any way you like. Detailed guides on these features can be found at www.ikuu.com.au.
- Rooms: [lightbulb icon] Separate your products within the app for easy control based on their location.
- Scenes: [fan icon] Control multiple products from any room at the same time.
- Automation: [automation gears icon] Create triggers that allow products to complete actions automatically. These triggers can be based on time, sensors, or even other products.
- Routines: [routine calendar icon] Use Mercator Ikuü with other household products to create simple voice commands that trigger customised actions based on your daily activities.
- Timers: [timer stopwatch icon] Use a range of scheduling and countdown timers that trigger actions.
- Alerts: [alert bell icon] Manage the kinds of alerts you receive from your products (e.g. security products).
- Sharing: [sharing people icon] Share access of your products with others.
- In-App Customer Service: [customer service chat icon] Talk to our customer service team directly through the app if you have any issues.
For guides on using these features in the app and to see our broad range of smart products, visit www.ikuu.com.au.
You can speak to our customer service team directly via phone on 1300 552 255 (AU) or 0800 003 329 (NZ), or via email at customercare@mercator.com.au.
