Ballu NCA2-4.5-PRO Convection Heater

Ballu Special Care and Support

Contact us to extend to 36 Months Warranty.

OR

Contents

1. COMPONENTS
2. INSTALLATION GUIDE
3. SAFETY INSTRUCTIONS
4. OPERATING YOUR HEATER
5. APP FUNCTION
6. TROUBLESHOOTING
7. CARE AND CLEANING
8. IMPORTANT SAFETY INSTRUCTIONS
9. FCC REQUIREMENT
10. WARRANTY AND SERVICE

01 COMPONENTS

Product Components

Converter heater

Description: The heater has a heat outlet, air intake, and feet.

Back: Features a wall-mounted bracket, power cord, temperature sensor, and handle. The wall bracket is pre-installed and can be detached by pressing a protruding part.

Accessories

• Remote (no battery)
• Left foot (L)
• Right foot (R)
• Screw accessories (x2 of each type: ①, ②, ③, ④)

02 INSTALLATION GUIDE

Before using this heater, it must either be wall mounted or have the feet fitted.

1. FOOT INSTRUCTIONS

Take out 2 legs and 2x screws from foam.

Note:

• The device has special screw knobs for mounting the feet, installable manually without a screwdriver.
• The wall bracket edges may be sharp; handle with care.

2. WALL MOUNTED

1. PRESS: Remove bracket from the back of the heater.
2. PULL: Secure the mounting bracket to the wall with mounting screws.
3. Insert part A at the bottom of the heater.
4. Insert part B at the upper of the heater.
5. Use short screws to secure the bracket at hole C, completing the bracket locking.

Note:

• Do not mount in front of or below the wall socket. Ensure at least 150mm clearance on all sides.
• Install with at least 150mm clearance from the floor and surrounding objects (other appliances, side walls). Maintain at least 300mm clearance from ceilings, shelves, and soft furnishings.
• Do not run the power cord behind the heater.

Wall Mounting Template

A template is provided for wall mounting, indicating hole placements (Ø6.0mm) at a 250mm width and 190mm height. Ensure the wall is heat-resistant and complies with building regulations.

Keep distance with any surrounding parts:

• Minimum 150mm (6 inches) clearance on the sides.
• Minimum 300mm (12 inches) clearance above.
• Minimum 150mm (6 inches) clearance below.

03 SAFETY INSTRUCTIONS

• Do not place or cover items or clothing on top of the product.
• Do not use in wet environments or touch the product, power cord, or plug with wet hands.
• Do not use power strips or extension cords to avoid plug damage from excessive power.
• Do not let children with delicate skin touch or trip over the product.
• Avoid plugging in multiple high-powered devices on the same circuit to prevent overload.
• Keep a distance of more than 1 meter from flammable objects (curtains, quilts, newspapers, fibers).
• Place the power cord naturally vertically. Straightening or bending can lead to inaccurate temperature detection.
• Ensure proper storage and protection through dust covers. Do not allow foreign objects to enter the product.
• Read all cautionary markings and safety instructions before use.

04 OPERATING YOUR HEATER

Control Panel

Display Screen: Shows power indicator light, current mode, power level, temperature, and Wi-Fi connection status.

Buttons: Power level button, Boost mode button, ON/OFF Button, Mode button, and Temperature control.

Screen Indication

• Red indicator light: Boost mode (86°F /30°C)
• Yellow indicator light: Comfort mode (50-86°F /10-30 °C)
• Green indicator light: Eco mode (50-86°F /10-30 °C)
• Indication of heating power levels
• Control lock indication
• Indication of "Timer off" function
• Display target temperature
• Wi-Fi connect indication

Battery Required

The remote control requires AAA batteries, which are not included.

REMOTE CONTROL

Innovative Temp sensor remote control

The remote control has a built-in independent temperature sensor for real-time temperature detection. It is not limited to the heater's own sensor.

How to use

1. "REMOTE 88" on the remote screen displays the temperature sensed by the remote, updating every minute and syncing with the heating device.
2. The remote's temperature sensor is located at the back; do not block the hole.
3. Place the remote where you want to achieve the target temperature.
4. Stand the remote upright for accurate temperature sensing.
5. If the remote loses power or signal for over 3 minutes, the device will switch to sensing ambient temperature via the built-in wire sensor.

Note:

• App or device changes may not sync with the remote screen.
• Each remote press follows the settings displayed on the remote screen.
• If the remote, app, and device are used simultaneously, the last method used takes precedence.

Main function

• Boost mode (86°F/30°C): Fast heating at 1500W, disregarding temperature settings. Switches to comfort mode automatically after 3 hours. Temperature, timer, and power level settings are canceled in this mode.
• Comfort mode (50-86°F/10-30°C): Default value is 86°F /30°C on first use.
• ECO mode (50-86°F/10-30°C): Default value is 77°F/25°C on first use. Saves approximately 4°F/2°C energy compared to Comfort mode at the same temperature setting.

Functions

• Timer function: Long press MODE on the control panel for 2s, or click the Timer button on the remote. Adjust with + and -, press Timer again to confirm. Remaining time displays on the remote screen.
• Light-off function: Press the light-off button on the remote control.
• Child lock function: Long press '<' or '>' on the control panel for 2s, or long press '+' and '-' on the remote for 2s.
• Power level setting: Click the power icon on the control panel or long press 'Power' on the remote for 2s.
• Temperature unit setting: Long press 'Light' on the remote for 2s.

05 APP FUNCTION

WIFI CONTROL

Download the SMART LIFE app

Download from the App Store or Google Play. Open the app and create a new account with email.

Gentle reminder:

1. Once connected successfully, the Wi-Fi indicator will light up.
2. If connection fails, the indicator will flash or disappear. Check if your phone is connected to 2.4 GHz Wi-Fi and Bluetooth. If so, close and reset the program, then proceed to reconnect.

How to connect SMART LIFE

Connect your phone to 2.4 GHz Wi-Fi and turn on Bluetooth. Tap the "+" button on the upper right corner, then tap "Add Device". Wait for the device to be searched, then tap the "Add" button. Confirm Wi-Fi information for successful connection.

How to connect Alexa

In the "Me" section of the SMART LIFE app, find "Third-Party Services", click the Alexa icon, and follow the prompts to link with the Alexa app.

Reset wifi and programs

Turn off the control panel screen with the power button. Press and hold the power button for 5 seconds until the product starts flashing. Wait 15 seconds for the reset to complete.

Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

APP FUNCTION DETAILS

Current mode & Power level

Displays current mode and power level.

Setting Temperature

Adjust target temperature using '+' and '-' buttons or by moving the dot.

Algorithm temperature

Can be calibrated in "settings" by changing room size.

Heating mode setting

Tap the Mode button to switch between 3 heating modes (ECO, Comfort, Boost).

Power on/off

Tap the on/off button to switch the heater on or off.

Power level setting

Tap the gear button to switch between 1500W or 750W power for heating.

Appointment shutdown setting

Tap the shutdown button to select 0-24h for automatic turn-off time.

Settings

• Child Lock: Turn on/off the Child lock function.
• Light off: Turn on/off the Light.
• Current Power: Displays current power level.
• Change temp unit: Switch between °C and °F.
• Room Size (Algorithm Adj): Adjust your Room size for better heating algorithm. Options include Small, Medium, Large (Default), and Extra large.
• Temp Sensor Mode: Choose between "Remote Sensor" (prioritizes remote sensor) and "Heater Sensor" (prioritizes sensor on power cord).
• BalluCustomerService@gmail.com: Contact us for customer service.
• Contact us: Contact us for the latest services.
• Schedule: Set up a working schedule with on/off times and repeat options for each day of the week.

Adjusting your Room size

Calibrate the heating algorithm based on room size for more accurate temperature control:

• Small: Algorithm reduces by 0°F (0°C).
• Medium: Algorithm reduces by 4°F (2°C).
• Large (Default): Algorithm reduces by 8°F (4°C).
• Extra large: Algorithm reduces by 12°F (6°C).

06 TROUBLESHOOTING

Why does the heater not heat?

Check the following:

1. Overheating protection: Check the reset button on the back of the device.
2. Tip-over protection: Ensure the product is upright.
3. Circuit breaker/fuse: Ensure it is working properly.
4. Temperature setting: The set temperature may be lower than the sensor's reading; adjust higher.

What does it show E1/E2/E3/E4 on display?

These error codes relate to different issues. Contact BalluCustomerService@gmail.com for solutions.

Why does the room warm up slowly?

Close doors and windows to prevent heat loss. Use Boost mode initially, then set to your desired temperature once the room is warm. This improves efficiency and reduces energy consumption.

Why is the remote screen display incorrect?

1. The remote screen may not sync with the app or control panel; manual adjustments might be needed.
2. The remote sends its displayed status to the machine each time it's used.
3. If the app, control panel, and remote are used simultaneously, the last operation takes effect.

Why does it smell when I use it?

A slight odor during the first use is normal and harmless. Run the product in Boost mode for 2 hours in a ventilated environment.

Why do you sometimes hear switch sounds?

The heater automatically switches off heating when the set temperature is reached, which may cause a switching sound.

How is it different from an oil heater?

Oil heaters lose heat and are less efficient. Ballu convection electric heaters directly heat air for high efficiency, rapid temperature increase, and uniform indoor temperatures.

How to save on electricity bills?

Power usage depends on room size, insulation, and desired temperature. Ideal for 160-220 sq ft (up to 300 sq ft with longer heating times). Close doors and windows. Start at the highest setting for quick heating, then adjust to a lower temperature to maintain it. Use different temperature modes for efficiency.

Need Help?

Email: BalluCustomerService@gmail.com

Website: www.Ballu-Service.com

07 CARE AND CLEANING

Overheat safety reset button

If the heater cannot be turned on:

1. Unplug the cord and wait 15 minutes for it to cool down.
2. Press the reset button.
3. Retry turning on the heater.

Tip-over protection

If the heater is moved or knocked over, it will power off. Place it on a flat, stable, sturdy surface and keep it upright to use again.

Reset wifi and programs

1. Turn off the unit using the panel power button.
2. Long press the power button for 5 seconds until you hear a "di" sound.
3. The heater's screen will start flashing; wait 15 seconds for the reset to complete.

Reset remote control

1. Turn off the unit using the panel power button.
2. Long press the 'Power' button for 5 seconds until the screen displays "+".
3. Long press the "+" remote button for 2s.
4. The screen will display "-"; remote reconnection is complete.

Need Help?

Email: BalluCustomerService@gmail.com

Website: www.Ballu-Service.com

08 IMPORTANT SAFETY INSTRUCTIONS

WARNING

1. Do not cover the heater; this can cause overheating or fire.
2. Exercise extreme caution when the heater is used by or near children or those needing assistance, especially when left unattended.
3. Keep textiles, curtains, and flammable materials at least 1 meter from the air outlet to reduce fire risk.
4. Plug the appliance directly into a wall socket; power boards may not supply sufficient power.
5. The heater is hot during use. Avoid burns by not touching hot surfaces with bare skin. Use the handle when moving the heater.
6. Always unplug the heater when not in use.
7. Use only the voltage specified on the rating label.
8. For indoor use only.
9. Use this appliance only as described in this manual.
10. Ensure hands are dry before handling the plug or main unit.
11. Ensure the appliance is on a flat, stable, heat-resistant surface.
12. Regularly check the supply cord for damage.
13. Ensure the cord is fully unrolled before use to prevent insulation weakening or splitting.
14. Do not remove the plug from the power socket until the appliance is switched off.
15. Keep the appliance and cable away from heated surfaces and do not position the cable under furniture or appliances.
16. Arrange the cord to prevent tripping.
17. Do not place the appliance close to a radiant heat source.
18. Do not insert foreign objects into any ventilation or exhaust opening, as this may cause electric shock, fire, or damage.
19. The heater has hot and arcing/sparking parts inside. Do not use in potentially dangerous locations like flammable, explosive, chemical-laden, or wet atmospheres. This heater is for general use ONLY.
20. Do not use this appliance near baths, showers, swimming pools, or other liquids.
21. If the appliance is not working properly, contact the Ballu Customer Services Team.

09 FCC REQUIREMENT

FCC

Warning: Modifications not expressly approved by the responsible party may void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used according to instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consulting the dealer or an experienced radio/TV technician.

To maintain compliance with FCC's RF exposure guidelines, maintain at least 20cm distance between the radiator and your body, and ensure full support by operating and installation configurations of the transmitter and its antenna(s).

IC

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's license-exempt RSS(s). Operation is subject to the following two conditions:

• 1. This device may not cause interference.
• 2. This device must accept any interference, including interference that may cause undesired operation of the device.

Cet appareil contient un ou des émetteurs/récepteurs exempts de licence qui sont conformes au(x) RSS exempts de licence d'Innovation, Science et Développement économique Canada. Le fonctionnement est soumis aux deux conditions suivantes : 1. Cet appareil ne doit pas causer d'interférences. 2. Cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un fonctionnement non désiré de l'appareil.

The device has been evaluated to meet general RF exposure requirements. To maintain compliance with RSS-102 - Radio Frequency (RF) Exposure guidelines, this equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

le dispositif de a été évalué à répondre général rf exposition exigence.pour maintenir la conformité avec les directives d'exposition du RSS-102-Radio Fréquence (RF). ce matériel doit être installé et exploité à une distance minimale de 20 cm entre le radiateur et votre corps.

10 WARRANTY AND SERVICE

24-month warranty

This product is covered by a 24-month warranty for product and labor from the date of original purchase. Please feel free to contact us for any problems regarding maintenance and product use.

Warranty Exclusions:

• Accident, misuse, or repairs performed by unauthorized personnel.
• Any unit tampered with or used for commercial purposes.
• Use of force or damage caused by external influences.
• Damage caused by non-compliance with user guidelines (e.g., connection to unsuitable power source, non-compliance with instructions, partial or complete disassembly).

Customer Support

For any questions or concerns about your new product, please reach out to our friendly Customer Support Team.

• Email: BalluCustomerService@gmail.com
• Website: www.Ballu-Service.com

Smart Life App:

Navigate to the "Contact Us" section in your app's settings for quick support.

Through your Amazon account:

1. Click on your order details.
2. Click 'Get help with order' or 'Ask a question'.
3. Select your issue to send us.