LG MyView Smart Monitor

Before Reading This Manual

• Read this manual thoroughly before operating your Monitor, and keep it for future reference.
• Download the manual, including installation, usage, troubleshooting, specifications, and license information from the LG website to view on your PC or mobile device.
• For more information about this Monitor, read the USER GUIDE embedded in the product. Access the USER GUIDE via [Support] > [User Guide].

Separate Purchase

• Separate purchase items are subject to change or modification for quality improvement without notification. Contact your dealer to purchase these items. These devices only work with certain models.
• Magic Remote Control: Models MR23GA (for 27SR73U/32SR73U/32SR76U) and MR24GA (for 27U731SA/32U731SA/32U721SA/37U730SA) can be used with LG Smart Monitors and some TV products. Check your model's Wireless Module Specification for Bluetooth support to verify compatibility with the Magic Remote.
• A cable to connect external devices must be purchased separately.
• Connecting a camera to the monitor allows for video conferencing. The webcam is an optional feature and is not supplied as an accessory. This part can be purchased from LG Electronics Service Center (Model No. CAM23PW).

Note: Product specifications or manual contents may change due to product function upgrades. Supplied items may vary by model. Model names or designs may change due to upgrades, manufacturer circumstances, or policies. Images shown may differ from your Monitor.

Important Precautions

[Warning] Please read these safety precautions carefully before using the product. All precautions and safety information apply to LCD models. Failure to follow these warnings may result in death, serious injury, or damage to the product or other property.

Precautions to the AC Adapter and Electrical Power

• If water or any foreign substance enters the product (Monitor, power cord, or AC adapter), disconnect the power cord immediately and contact the service center to prevent fire or electric shock.
• Do not touch the power plug or AC adapter with wet hands. Dry them before use to prevent fire or electric shock.
• Ensure the power cord is completely inserted into the AC adapter. A loose connection can cause fire or electric shock.
• Use only power cords and AC adapters provided or approved by LG Electronics, Inc. Use of non-approved products may cause fire or electric shock.
• When unplugging the power cord, pull by the plug, not the cord itself, to avoid damage. Damaged power cords can cause electric shock or fire.
• Avoid stepping on or placing heavy objects on the power cord or AC adapter, and be careful not to damage them with sharp objects.
• Never disassemble, repair, or modify the power cord or AC adapter, as this may cause fire or electric shock.
• Use only the power cord supplied with the unit or an authorized cord from another manufacturer.
• Use a properly grounded plug and receptacle to avoid electrocution, injury, or product damage. Do not use a damaged or loose plug.
• Operate the display only from the specified power source voltage. Consult a certified electrician if unsure about your power supply type.
• During thunder and lightning, avoid touching the power cord and signal cable to prevent electric shock.
• Do not connect multiple extension cords or electrical appliances to a single outlet. Use a power bar with a grounding terminal designed for computer use to prevent overheating and fire.
• If the power plug or cord pins are wet or dusty, dry them thoroughly before plugging in to prevent electric shock.
• If the product will not be used for an extended period, unplug the power cable. Dust can cause fire, and insulation deterioration can lead to electric leakage, shock, or fire.
• Ensure the power plug is firmly inserted to prevent fire from a loose connection.
• Do not insert metal or other conductive materials into product openings. Avoid touching the power cable terminal immediately after plugging it in.
• The AC Plug serves as the disconnecting device and should be easily accessible. Ensure the outlet is easily accessible.
• Keep outlets, AC adapters, and power plug pins clean from dust to prevent fire.
• Do not unplug the power cord while the product is in use, as this can cause electrical shock and damage the product.
• The unit remains connected to the AC power source even when turned off, as long as it is plugged into the wall outlet.

Precautions in Installing the Product

• Keep the product away from heat sources like heaters or open flames to prevent electrical shock, fire, malfunction, or deformation.
• Keep packing materials like anti-moisture material or vinyl packing out of the reach of children, as they can be harmful if swallowed or cause suffocation.
• Do not place heavy objects on the product or sit on it. This can cause injury if the product collapses or is dropped. Children require particular attention.
• Ensure power and signal cables are not placed where they can be tripped over, to prevent falls, electrical shock, product breakdown, or injury.
• Install the product in a neat, dry place, away from water, to prevent electrical shock, fire, or product damage from dust or moisture.
• Do not use accessories not designed for this display.
• If you smell smoke, other odors, or hear a strange sound, unplug the power cord and contact LG Customer Service.

Precautions in Moving the Product

• Make sure to turn off the product before moving it to prevent electrocution or product damage.
• Remove all cables before moving the product to prevent electrocution or product damage.
• When lifting or moving the product, do not hold it upside down by the stand alone, as this may cause it to fall, resulting in damage or injury.
• Do not shock the product when moving it to prevent electrocution or product damage.
• Hold the panel with both hands, ensuring the panel faces forward, to move the monitor. Dropping the product can cause electric shock or fire.
• Do not place the product face down, as this may damage the TFT-LCD screen.

Precautions in Using/Cleaning the Product

• Do not attempt to disassemble, repair, or modify the product yourself, as this can cause fire or electric shock. Contact LG Customer Service for repairs.
• When cleaning, unplug the power cord and gently scrub with a soft cloth to prevent scratching. Do not spray water or liquids directly onto the product, or use wet cloths, as this may cause electric shock. Avoid chemicals like benzene, paint thinners, or alcohol.
• Keep the product away from water to prevent fire or electric shock.
• Avoid high temperatures and humidity.
• Do not store flammable substances near the product, as this poses a danger of explosion or fire.
• Keep the product clean at all times.
• Maintain a comfortable and natural working position.
• Take regular breaks when working with the product for extended periods.
• Do not press on the panel with a hand or sharp object (nail, pencil, pen) to avoid scratches.
• Maintain a proper viewing distance and rest your eyes periodically. Looking at the product too closely or for too long may impair vision.
• Set the appropriate resolution as described in the User's Guide.
• Keep small accessories out of the reach of children.
• Displaying a still image for a prolonged time may cause image sticking or screen stains. Use a screensaver and power off the product when not in use. Image sticking or stains caused by prolonged use are not covered by the warranty.
• Do not use high-voltage products (e.g., electrical swatters) near the monitor, as this may cause malfunction due to electric shock.
• Spray water onto a soft cloth 2 to 4 times and wipe the front frame in one direction only. Excessive moisture may cause staining. (Diagram shows cleaning with water on a cloth, avoiding direct liquid on the screen, and a separate indication for chemicals.)

Installation

Lifting and Moving the Monitor

Follow these guidelines to prevent the monitor from being scratched or damaged during transportation:

• It is recommended to move the monitor in its original box or packing material.
• Before moving or lifting, disconnect the power cord and all cables.
• When holding the monitor, ensure the screen faces away from you to prevent damage.
• Hold the monitor frame firmly by the sides and bottom. Avoid holding the transparent part, speaker, or speaker grill area.
• For large monitors, at least two people should be present for transportation.
• Avoid exposing the monitor to jolts or excessive vibration during transport.
• Keep the monitor upright during transport; never turn it on its side or tilt it.
• Do not apply excessive pressure to the frame chassis, as this may cause flexing, bending, or screen damage.
• When handling the monitor, be careful not to damage protruding buttons.
• Avoid touching the screen at all times to prevent damage.
• When attaching the stand, place the screen face down on a cushioned table or flat surface to protect it from scratches.

Installing on a Table

• Lift the monitor and place it upright on a table.
• Position the monitor at least 100 mm away from the wall to ensure sufficient ventilation. (Diagram illustrates 100 mm clearance from the wall and sides.)
• Unplug the power cord before moving or installing the monitor to avoid the risk of electric shock.
• Use the provided power cord and connect it to a grounded power outlet.
• If a replacement power cord is needed, contact your local dealer or nearest retail store.

Adjusting the Angle

1. Place the monitor on its stand base in an upright position.
2. Adjust the angle of the screen. The screen angle can be adjusted forward or backward from -5° to 15° for a comfortable viewing experience (for models 27SR73U/32SR73U/32SR76U/32U721SA/27U731SA/32U731SA). For model 37U730SA, the angle can be adjusted from -5° to 20°.

Caution: To avoid finger injury, do not hold the lower part of the monitor's frame when adjusting the screen. Be careful not to touch or press the screen area while adjusting the angle. (Diagrams show correct and incorrect ways to adjust the screen angle for different models.)

Swivel Stand (37U730SA)

• Swivel the monitor ±20 degrees and adjust the angle to suit your view. (Image shown may differ from your Monitor set.)

Using the Kensington Lock

For installation and usage information, refer to the Kensington lock owner's manual or visit www.kensington.com. Connect the monitor to a table using the Kensington security system cable. (Diagram shows connection of the Kensington lock cable.)

Note: The Kensington security system is optional and can be obtained from most electronics stores.

Installing on the Wall

• This monitor meets specifications for wall mount plates or other compatible devices.
• Install the monitor at least 100 mm away from the wall, with approximately 100 mm of space on each side, to ensure sufficient ventilation. (Diagram indicates 100 mm clearance.)
• Detailed installation instructions are available from your local retail store or the manual for your specific tilting wall mounting bracket.

Installing the Wall Mount Plate

To install the monitor to a wall, attach an optional wall mounting bracket to the back of the monitor. Ensure the bracket is securely fixed to both the monitor and the wall.

(Diagram shows an optional wall mount plate, LSW149.)

Note: Use VESA standard specified screws. The wall mount kit includes an installation guide and necessary parts. The wall mounting bracket is optional. Screw length may vary; using screws longer than standard may damage the product. Refer to the wall mounting bracket's user manual for more information. Be careful not to apply excessive force when mounting the plate to avoid screen damage. Remove the stand before wall mounting by reversing the stand attachment process. Unplug the power cord before installation to avoid electric shock. Installing on a ceiling or slanted wall may cause the monitor to fall, leading to injury; use an authorized LG wall mount and contact a qualified dealer or personnel. Ensure secure attachment to the wall per installation instructions. Excessive force when tightening screws can damage the monitor and is not covered by warranty. Use VESA-standard compliant brackets and screws; damage from misuse of inappropriate components is not covered by warranty. When measured from the back of the monitor, the installed screw length must be 8 mm or less. (Diagram illustrates screw length measurement: A: Wall Mount Plate, B: Back of Monitor, C: Standard screw, D: Max. 8 mm.)

Connections

Connect various external devices to your monitor by changing the input mode. Refer to the user manual of each device for more information.

Connecting to a Port

Some cables are not provided. This monitor supports the Plug and Play feature, which allows a PC to recognize attached devices without user configuration upon power-up.

• If the monitor is turned on when cold, the screen may flicker; this is normal.
• Do not press the screen with your finger for extended periods, as this may cause temporary distortion.
• Avoid displaying static images for long periods to prevent screen retention. Use a screensaver if possible.
• Wireless communication devices near the monitor can affect the image.
• For optimal connection, HDMI cables and USB devices should have bezels less than 10 mm thick and 18 mm width. Use a USB 2.0 extension cable if the USB cable or memory stick does not fit your monitor's USB port. (Diagram shows USB bezel limits: A ≤ 10 mm, B ≤ 18 mm.)

HDMI Connection

• Turn off the product and external devices before connecting the HDMI cable.
• Supported HDMI Audio formats: Dolby Digital / Dolby Digital Plus (32 kHz / 44.1 kHz / 48 kHz), PCM (32 kHz / 44.1 kHz / 48 kHz / 96 kHz / 192 kHz).
• Use a shielded interface cable with a ferrite core, such as an HDMI cable, to comply with product specifications.
• Use a recommended Speed HDMI®/™ cable (shorter than 3 m). Recommended types include High Speed HDMI®/™ Cable and High Speed HDMI®/™ Cable with Ethernet.
• Use a certified cable with the HDMI logo. Using a non-certified cable may result in no display or connection errors.
• If no sound is heard in HDMI mode, check your PC settings, as some PCs require manual audio output selection to HDMI.
• When connecting a PC via HDMI, check the input for PC. Compatibility issues may occur with some PCs.

Note: If the connected device supports HDMI Deep Color, the picture may be clearer. If not, change the monitor's [HDMI Deep Color] setting to off via [ ] > [General] > [External Devices] > [HDMI Settings] > [HDMI Deep Color].

USB-C (UPSTREAM) Connection

Transmits digital video and audio signals from your PC to the monitor. USB-C does not support fast charging, nor gender converters for it. PD (Power Delivery) and DP Alternate Mode (DP over USB-C) are supported via the USB-C UPSTREAM port. Features may vary based on connected device specifications and environment. The USB-C port is for PC power, not monitor power; connect an adapter for monitor power.

USB (USB-IN) Device Connection

The USB-IN Port can be used for PC or Monitor connection depending on the condition.

• When displaying via USB-C (upstream), USB devices connected to the monitor are connected to the PC. Otherwise, they are connected to the monitor.
• For models 27U731SA/32U731SA/32U721SA/37U730SA, you can use USB devices connected to the monitor's USB In Port on PC and webOS. (Some USB devices may have restrictions on webOS.)
• To use the switching hub function, press and hold the OSD Up button or press the Settings button on the remote control, then select [ ] > [General] > [External Device] > [Switching Hub]. USB storage devices may not switch depending on the model; use Switching Hub after removing the device.

Note: Install all Windows Updates before connecting the product. Peripheral devices are sold separately. Keyboards, mice, or USB devices can be connected to the USB port. The USB-IN port (downstream) supports USB 2.0 devices.

Cautions when using a USB device: Devices with automatic recognition programs or custom drivers may not be recognized. Some USB devices may not be supported or may not function properly. It is recommended to use a USB hub or hard disk drive with its own power supply. Some USB Hubs may not work; if a USB device connected via a hub is not detected, connect it directly to the monitor's USB port. Connecting a USB-C docking station or USB-C hub to a smart monitor may not work.

Starting Monitor

Parts and Buttons

The image may differ according to the model. (Diagrams show button layouts for different model series.)

Common Buttons:

• Power: Press to turn on, Press and Hold to turn off.
• Quick Menu: Press once when the monitor is on.
• Menu Selection: Press to control the menu.

Quick Menu Options:

• Power Off: Turns the power off.
• Input: Changes the input source.
• Menu Control: Accesses the main menu.
• Close Menu: Closes the quick menu.

(Diagrams illustrate the remote control buttons and their functions: Power, Input, Volume +/-, Mute, Programmes +/-, Back, Home, Settings, Direction buttons & OK, More Actions/Color Key, Streaming Service buttons, Home Dashboard, User Guide, FAV.)

Specifications

Environment Condition

Product Information

Wireless module (LGSBWAC23) Specifications

Wireless LAN (IEEE 802.11a/b/g/n/ac)

Bluetooth

Band channels vary by country; the user cannot change operating frequency. This product is configured for the regional frequency table. For user consideration, maintain a minimum distance of 20 cm between the device and the body. (Only Philippines)

Wireless module (LGSBWAC23) Specifications (Second Instance)

Wireless LAN (IEEE 802.11a/b/g/n/ac)

Bluetooth

Band channels vary by country; the user cannot change operating frequency. This product is configured for the regional frequency table. For user consideration, maintain a minimum distance of 20 cm between the device and the body.

FCC ID: BEJLGSBWAC23 / IC: 2703H-LGSBWAC23. This product contains a Type Approved Module by Jamaica: SMA - LGSBWAC23.

Dimensions and Weight

Specifications are subject to change without notice. The ~ symbol means alternating current, and the --- symbol means direct current.

Dimensions: Monitor Size (Width x Depth x Height)

• 27SR73U/27U731SA: With Stand: 613.2 mm x 209.9 mm x 452 mm; Without Stand: 613.2 mm x 45.6 mm x 372.6 mm
• 32SR73U/32SR76U/32U721SA/32U731SA: With Stand: 714.2 mm x 209.9 mm x 509.8 mm; Without Stand: 714.2 mm x 45.8 mm x 429.4 mm
• 37U730SA: With Stand: 823.7 mm x 242 mm x 640.1 mm; Without Stand: 823.7 mm x 52.1 mm x 483.8 mm

Weight (Without Packaging)

• 27SR73U/27U731SA: With Stand: 5.85 kg; Without Stand: 4.55 kg
• 32SR73U/32U721SA: With Stand: 6.6 kg; Without Stand: 5.3 kg
• 32SR76U/32U731SA: With Stand: 7.3 kg; Without Stand: 6.0 kg
• 37U730SA: With Stand: 11.7 kg; Without Stand: 7.4 kg

Power Sources

• 27SR73U/32SR73U/32SR76U/32U721SA/27U731SA/32U731SA: Power Rating: 19 V 7.0 A
• 37U730SA: Power Rating: 100-240 V~ 50/60 Hz 1.4 A

AC/DC Adapter

• 27SR73U/32SR73U/32SR76U: Model: ADS-150KL-19N-3 190140E; Manufacturer: Shenzhen Honor Electronic Co., Ltd; Input: 100-240 V~ 50/60 Hz 2.0 A; Output: 19 V 7.37 A
• 32U721SA/27U731SA/32U731SA: Model: ADS-150KL-19N-3 190140E; Manufacturer: Shenzhen Honor Electronic Co., Ltd. Model: A40-Z7370R190-140G0-E; Manufacturer: MOSO POWER SUPPLY TECHNOLOGY CO.,LTD; Input: 100-240 V~ 50/60 Hz 2.0 A; Output: 19 V 7.37 A

Power Delivery

• 27SR73U/32SR73U/32U721SA/27U731SA/32U731SA/37U730SA: 65 W
• 32SR76U: 45 W

HDMI/USB-C Supported Modes

HDMI/USB-C DTV Supported Mode (27SR73U/32SR73U/32SR76U)

HDMI (27U731SA/32U731SA/32U721SA/37U730SA)

HDMI/USB-C PC Supported Mode (27SR73U/32SR73U)

USB-C (27U731SA/32U731SA/32U721SA/37U730SA)

HDMI/USB-C PC Supported Mode (32SR76U)

HDMI Video Input (for Manual) (27U731SA/32U731SA/32U721SA/37U730SA)

Troubleshooting

Nothing is displayed on the screen.

• Check if the monitor's power cord is plugged in and correctly connected to the power outlet.
• If the [No Signal] message is displayed, check that the signal cable between the PC and the monitor is connected properly.

Screen display is unstable and shaky. / Images displayed on the monitor leave shadow trails.

• Ensure the correct resolution is selected. If using HDMI 1080i 60/50 Hz (interlaced), change the resolution to 1080p or the recommended setting.
• Incorrect graphics card resolution settings may cause blurred text, a dimmed screen, truncated display, or misalignment. Consult the computer or graphics card manufacturer for assistance if needed.

The screen retains an image.

• Image sticking may occur even when the monitor is turned off. Displaying a still image for a prolonged time can cause screen damage and image retention. Use a screensaver to extend monitor lifespan.
• Pixilated spots (red, green, blue, white, or black) may appear on the screen during use. This is normal for an LCD screen and does not indicate an error or performance issue.

Unrecognized Monitor Message

• Ensure the graphics card supports the Plug and Play function.

Cannot control the Monitor with the remote control.

• Check for obstacles between the remote control and the monitor's sensor.
• Verify that the batteries are working and correctly installed. Replace with new batteries if necessary.

The Monitor turns off suddenly.

• Disable the sleep timer function via the remote control: [ ] > [General] > [System] > [Time & Timer] > [Timers] > [Sleep Timer] > [Off].
• Check if external devices are functioning correctly.
• Check if the auto-off function is activated. If there is no signal for 15 minutes, the monitor will turn off automatically.

4K resolution is unavailable.

• Verify cable connections are secure. Use supplied accessories.
• Ensure the correct resolution and refresh rate are set in the PC's display settings or player options.
• Confirm that the connected external device supports 4K resolution.
• Ensure the [HDMI Deep Color] function is enabled in the monitor settings: [ ] > [General] > [External Devices] > [HDMI Settings] > [HDMI Deep Color].

Using Remote Control

Replacing the Remote Control Battery

Use a 3 V, CR2025 button cell battery. Replace the battery with a new one and insert it into the battery tray as shown. (Diagrams illustrate battery replacement steps.)

• To separate the battery tray, push the hook on the back of the remote control to the side and pull it out.
• Align the replacement battery with the label in the battery tray and insert it correctly.
• Push the battery tray back in until it clicks.

The illustrations may differ from the actual accessories.

Remote Control Buttons

Common Buttons:

• Power: Turns the Monitor on or off.
• Input: Selects the input mode.
• +/- Volume buttons: Adjusts the volume level.
• Mute: Mutes all sounds.
• Programmes buttons: Scrolls through saved programmes.
• Back: Returns to the previous level.
• Home: Displays the Home menu (time, weather, app list, external input).
• Settings: Makes the main menu screen appear or disappear.
• Direction buttons and OK: Allows navigation, selection, and adjustment.
• More Actions/Color key: Views item details or uses the 4 color buttons.

Other Buttons:

• Press: (Specific function depends on context, e.g., for Color Key).
• Press and Hold: (Specific function depends on context, e.g., for More Actions).
• Streaming Service buttons: Connects to the Video Streaming Service.
• Home Dashboard: Accesses the [Home Dashboard].
• User Guide: Accesses the [User Guide].
• FAV: Accesses your favorite programmes list.

(Some buttons and services may vary by model or region.)

Note: Point the remote control towards the monitor's sensor. Do not expose the product's batteries to excessive heat (sunlight, fire). Risk of fire or explosion if the battery is replaced with an incorrect type.

Open Source Software Notice Information

To obtain source code under GPL, LGPL, MPL, and other open source licenses, visit https://opensource.lge.com. LG Electronics also provides source code on CD-ROM for a fee upon email request to opensource@lge.com. This offer is valid for three years after the product's last shipment.

Licenses

Model-specific licenses are available at www.lg.com.

HDMI: HIGH-DEFINITION MULTIMEDIA INTERFACE.

Dolby, Dolby Vision, Dolby Vision IQ, Dolby Audio, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation.

The Bluetooth® word mark and logos are registered trademarks of Bluetooth SIG, Inc., used under license by LG Electronics Inc. Other trademarks and trade names belong to their respective owners.

USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. USB 2.0 Type-C™ is a trademark of USB Implementers Forum.