hp E22 G4 21.5 Inch 16:9 IPS Monitor Open Box User Guide

User Guide for hp models including: E22 G4, 21.5 Inch 16 9 IPS Monitor Open Box, IPS Monitor Open Box, 21.5 Inch 16 9 Open Box, Open Box, Box

Maintenance and Service Guide

Cheetah tools build 5.46.0 created on March 5, 2020. 09:13 PM

Vasek, David (CW)

HP E22 G4 (01) PDF MANUAL

Maintenance and Service Guide

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c07954223

Maintenance and Service Guide
E22 G4 model
SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.

© Copyright 2021 HP Development Company, L.P.
AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries.

Product notice
Only trained service personnel familiar with this product should service it. Before performing any maintenance or service, be sure to read "Important Safety Information".

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: November. 2021
Document Part Number: L97478-E22 G4MSG-V1
Assembly part number: L97478-101

Table of Contents
1. Getting started ..........................................................................................................................................................................................1 Important safety information ..........................................................................................................................................................1 Important service information and precautions ...........................................................................................................................1 RoHS (2002/95/EC) requirements................................................................................................................................................2 General descriptions .........................................................................................................................................................................2 Firmware updates ..............................................................................................................................................................................2 Before returning the repaired product to the customer .............................................................................................................2
2. Monitor features........................................................................................................................................................................................4 Features ...............................................................................................................................................................................................4 Front components.............................................................................................................................................................................5 Rear components...............................................................................................................................................................................6 Locating the serial number and product number ........................................................................................................................7
3. Illustrated parts catalog..............................................................................................................................................................................8 How to order parts............................................................................................................................................................................9
4. Removal and replacement procedures ................................................................................................................................................11 Preparation for disassembly...........................................................................................................................................................11 Rear cover .........................................................................................................................................................................................11 Power board .....................................................................................................................................................................................15 Connector repair..............................................................................................................................................................................16 USB 3.0 TYPE B CN7732 ............................................................................................................................................................17 Repair the usb connector: ..............................................................................................................................................................17 USB 3.0 TYPE A CN103 ..............................................................................................................................................................18 VGA CN503 ....................................................................................................................................................................................18 HDMI connector CN502 .................................................................................................................................................18 DP connector CN501 .......................................................................................................................................................19 Function test.....................................................................................................................................................................................20 Table 4-1: Function test .................................................................................................................................................................20 Support and troubleshooting ........................................................................................................................................................20
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1. Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. Improper service methods can damage equipment. The service procedures recommended and described in this service manual provide effective methods of performing service operations. Service engineers should have prior repair knowledge and experience as well as appropriate training for the product before performing service procedures.
Be sure your working environment is dry and clean and meets all government safety requirements. Be sure that other persons are safe while you are servicing the product. Do not perform any action that can cause a hazard to the customer or make the product unsafe. Use proper safety devices to ensure your personal safety. Always use approved tools and test equipment for servicing. Never assume the product's power is disconnected from the main power supply. Check that it is
disconnected before opening the product's cabinet. Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow ESD safety
procedures while handling these parts. Some products contain more than one battery. Do not disassemble or expose a battery to high temperatures,
such as throwing into fire, or the battery may explode. Refer to government requirements for battery recycling or disposal. This information provides general service information for the monitor. Adherence to the procedures and precautions is essential for proper service.
IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service or maintenance for it. Before performing any service or maintenance, personnel must read the important safety information. IMPORTANT: You must disconnect the power cord from the power source before opening the monitor to prevent component damage.
Important service information and precautions
Repair must be performed by professional service technicians in a repair center. End users should not perform these procedures.
Please note during servicing that the primary side is the high voltage area. This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering. If you must change a capacitor, be sure to match the polarity as printed on the PCB. If you must replace a capacitor, make sure the specification and part number match the BOM and location.
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If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the near pin. Do not get the board wet. Water and moisture can cause a short circuit that causes malfunctions. To avoid damage, be sure to use lead-free solder. When soldering, work quickly to avoid overheating the circuit board. Keep the soldering iron tip clean and well tinned when replacing parts. After repair, perform a close inspection of the circuit board to confirm it is in good condition. After repair, perform a function test to confirm the power supply is working properly. ERP Lot5 requirement 1. A professional repairer must have the technical competence to repair electronic displays and comply with the applicable regulations for repairers of electrical equipment in the Member States where the repairer operates. Reference to an official registration system as professional repairer, where such a system exists in the Member States, shall be accepted as proof of compliance. 2. A professional repairer must have insurance that covers liabilities resulting from repairs, regardless of whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by the EU (European Union) for the global electronics industry sold in the EU and other countries. Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement. Products launched in the market before June 2006 are not required to be compliant with RoHS parts. If the original parts are not RoHS complaint, the replacement parts can be non-ROHS complaint. If the original parts are RoHS compliant, the replacement parts MUST be RoHS complaint. If product service or maintenance requires replacing parts, confirm the RoHS requirement before replacement.
General descriptions
This manual contains general information. There are two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. Do not use a line isolation transformer during this check. Measurements that are not within specified limits present a possible shock hazard. You must check and repair the 2

product before returning it to the customer.
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2. Monitor features
This chapter provides an overview of the monitor's features.
Features
Depending on the model, your monitor might include the following features: 54.6 cm (21.5 in) diagonal viewable screen area with 1920 × 1080 resolution
In-plane switching (IPS) panel Non glare panel with an LED backlight Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side Tilt, swivel, and height adjustment capabilities Pivot capability to rotate the monitor head from landscape to portrait orientation Removable stand for flexible monitor head mounting solutions HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then
remove it with the convenient sliding tab release DisplayPortTM video input (cable included) High-Definition Multimedia InterfaceTM (HDMI) video input (cable included) VGA video input (cable included in select regions) USB hub with one USB Type-B port (cable included) that connects to the computer (upstream) and four USB
ports that connect to USB devices (downstream) Four on-screen display (OSD) buttons, three that you can reconfigure to quickly allow selection of the most
commonly used operations Plug and Play capability if supported by your operating system VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm Security cable slot on the rear of the monitor for an optional security cable Cable management feature for placement of cables and cords On-screen adjustments in several languages for easy setup and screen optimization Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.
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Front components
To identify the components on the front of the monitor, use this illustration and table. Press the power button on the bottom of the monitor to turn it on.
5

Rear components
To identify the components on the rear of the monitor, use this illustration and table.

Table 1-1: Rear components and their descriptions Component

Security cable slot

Power connector

3 VESA release button

4 DisplayPort connector

5. HDMI port

6 VGA port 7 USB Type-B port (upstream) 8 USB ports (2) (downstream) 9 USB ports (2) (downstream)

Function
Connects an optional security cable.
Connects the power cord Connects the DisplayPort cable to a source device such as a computer or game console
Connects the DisplayPort cable to a source device such as a computer or game console
Connects the HDMI cable to a source device such as a computer or game console Connects the VGA cable to the source device Connects the USB Type-B cable to a source device such as a computer or game console. Connect a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard driver Connect a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard drive.

Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP about the monitor. For worldwide models (except India): Barcode label and spec label
For India: N/A
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3. Illustrated parts catalog
To identify the monitor major components, use this illustration and table.

item

part name

HP LOGO

DECO

LENS POWER

PANEL

MYLAR

POWER BOARD

SCALAR BOARD

MYLAR

MAINFRAME

MIDDLE FRAME

USB BOARD

USB SHIELD

SPRING

q'ty 1 1 1 1 1 1 1 1 1 1 1 1 2

RELEASE BUTTON

KEY BOARD

KEY BUTTON

REAR COVER

HP LOGO

SPEAKER COVER

STAND

BASE

SCREW M3 X6

SCREW M4 X6

SCREW M3 X4

SCREW Q3 X4

SCREW M4 X4

How to order parts

The HP authorized repair center can purchase the adaptor from HP.

Power board

Description E22 G4 E22 G4 E22 G4

HP spare part number M97943-001 M97944-001 M97945-001

Manufacturer part number PLPCJB541IQA2 PLPCJB391GQA3 PLPCJB631IQA4

Capacitors and connectors are available for purchase from the following EU distributors:

Farnell: Farnell UK - Electronic Components Distributor

RS Component: Capacitors | RS Components (rs-online.com) DK : https://www.digikey.com/

Capacitors by distributor

Component description
470uF 20% 25V 10*12.5 5000hr 1450mA

Location
C904

Component distributor
RS

Distributor part number
EEUFR1E471

470uF 20% 25V 10*12 C916

10000hr 1.7A P5.0

NRZJ471M25V10X12.5F

Connectors by manufacturer

Component description
USB 3.0 TYPE A R/A 18P H16.42MM USB 3.0 TYPE B

Location identifier
CN103 CN7732

Component distributor
DK DK

Distributer part number
WM10420-ND (0484060003) 732-3158-ND 692221030100

D-SUB

CN503

HDMI

CN502

CN501

WM12594-ND (1731090066 1731090066) SAM14939TR-ND SAM14939CT-ND SAM14939DKR-ND (HDMR-19-02-S-SM-TR) WM19271TR-ND WM19271CT-ND WM19271DKR-ND (0472720001)

NOTE: Rear cover and chassis need to be modified to hold connector. Connector may need modifications to meet functional, safety and regulatory requirements accordingly if it doesn't match exactly. You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx.

NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
Internal and External Power Supplies are available for purchase from the following EU distributor: EET https://www.eetgroup.com/en-eu/

4. Removal and replacement procedures
Adherence to these procedures and precautions is essential for proper service.
Preparation for disassembly
Use this information to properly prepare to disassemble and reassemble the monitor. Read the "Important safety information" and "Important service information and precautions" sections in the "Getting started" chapter of this guide. Clean the room for disassembly. Identify the disassembly area. Check the position that the monitors are to be placed along with the number of monitors. Prepare the area for material flow according to the disassembly layout. Be sure to have the following equipment and materials:
Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following dimensions:
Rear cover
Before removing the rear cover, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 11.
11

Remove the Rear cover: Step
Remove the HINGE ASS'Y

Figure

Remove the rear cover

Description
Remove the hinge assy by press the hook on the rear cover .
Remove the rear cover screws by the screwdriver.
Remove the rear cover from the top side

Remove the mylar

disconnect the connectors
.
Disconnect the connecters
Tear out all tapes and disconnect the connectors by hand
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Remove the power board
Remove the main board
Remove the USB board 14

Remove the screws by the screwdriver
Remove the screws by the screwdriver
Remove the hex screws by the hex screwdriver
Remove the screws by the screwdriver

Remove the middle frame

Remove the screws by the screwdriver

PANEL
Power board
The power board part number is PLPCJB391GQA3 . Before removing the power board, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 11. Remove the power board: 1) The HP E22 G4 power board connector position is as follows:
Warning : after unplug the power supply, the capacitance is still chagred, do not touch and discharge the capacitor
Locate the part number location on the board.
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Connector repair

This procedure includes HDMI, Display Port , USB and VGA connectors.

The connectors are on the main board (board part numberCBPCNA6H0FD).

The connectors identifiers are as follows:

Connector Display Port HDMI VGA USB 3.0 TYPE B USB 3.0 TYPE A

Location CN501 CN502 CN503 CN7732 CN103

Before repairing connectors, follow these steps:
Prepare the monitor for disassembly. See Preparation for disassembly on page 11.
IMPORTANT:
· Repair Condition: Connector repair is only for out of warranty. 16

· Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. · Electrostatic protection is required when component replacement is required. · The monitor meets ROHS, please use Lead-free solder wire for soldering. · If Connector need to replace, must check specification and part number whether match the BOM and location. · If connector need to replace, please insert new parts carefully because the near pin may cause short circuit by inappropriate operate. · DO NOT allow any liquid on the board. Water and moisture may cause short-circuit to the electronic components and lead to malfunctions. · The fusion point of Lead-Free solder is requested. Repairing with conventional lead wire may cause damage. · Work quickly to avoid overheating the circuit board as soon as you confirm the steady soldering condition. · Keep the soldering iron tip clean and well tinned and when replacing parts. · A close inspection of the circuit board revealed look in good condition. · After repaired, must connect source to each port to check Main board function is ordinary. Note: (The requirement of professional repairers' regulation by ERP lot5) 1) The professional repairer has the technical competence to repair electronic displays and complies with the applicable regulations for repairers of electrical equipment in the Member States where it operates. Reference to an official registration system as professional repairer, where such system exists in the Member States concerned, shall be accepted as proof of compliance with this point. 2) The professional repairer is covered by insurance covering liabilities resulting from its activity, regardless of whether this is required by the Member State.
USB 3.0 TYPE B CN7732
Repair the usb connector: 1) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with
the soldering iron once everything is molten to move the CN7732 out of the through holes.
2) Lift the CN7732 connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component.
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USB 3.0 TYPE A CN103
Repair the audio connector: 1) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently
push down with the soldering iron once everything is molten to move the CN103 out of the through holes.
2) Lift the CN103 connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component.
VGA CN503
Repair the VGA connector: 3) Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently
push down with the soldering iron once everything is molten to move the CN503 out of the through holes.
4) Lift the CN503 connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component.
HDMI connector CN502
Repair the HDMI connector: 18

1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin.
2) Use a hot air gun to melt the solder on the pins.
3)Lift the CN502 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint.
Solder the new component.
DP connector CN501
Repair the DP connector: 1)Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin.
2) Use a hot air gun to melt the solder on the pins.
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3) Lift the CN501 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component.

Function test

Table 4-1: Function test

Test item HDMI test
DP test
Audio test

Operating description
Confirm whether image displays and sound plays correctly on the monitor Confirm whether image displays and sound plays correctly on the monitor Change volume and balance to confirm whether volume is smooth and loud enough

Tool used Computer or DVD player
Computer or DVD player
Speaker

Support and troubleshooting

The following table lists possible problems, the possible cause or each problem, and the recommended solutions.

Table 4-2: Solving common problems

Problem

Possible cause

Screen is blank or video is flashing.

Power cord is disconnected. Monitor is off.

Video cable is improperly connected. System is in Sleep mode. 20

Solution
Connect the power cord.
Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature. Connect the video cable properly. Press any key on the keyboard

Video card is incompatible.

Image appears blurred, indistinct, or too dark.

Brightness is too low.

Check Video Cable Monitor video cable is disconnected.

is displayed on screen.

Input Signal Out Video resolution and/or refresh rate are set higher

of Range is

than what the monitor supports.

displayed on

screen.

The monitor is off, The monitor's power saving control is disabled.

but it did not seem

to enter into Sleep

mode.

On-Screen Menus The monitor's OSD lock function is enabled.

are Locked is

displayed.

Power Button is Locked is Displayed

The monitor's power button is locked.

or move the mouse to exit Sleep mode. Open the OSD menu and select the Input Control menu. Set Auto-Switch Input to Off and manually select the input Open the OSD menu and select Brightness to adjust the brightness scale as needed. Connect the appropriate video signal cable between the computer and monitor. Be sure that the computer power is off while you connect the video cable. Change the settings to a supported setting.
Open the OSD menu and select Power Control > AutoSleep Mode and set auto-sleep to On. Press and hold the Menu button on the front bezel to 10 seconds to disable the OSD lockout function. Press and hold the power button for 10 seconds to disable the power button lock function.

References

Microsoft Word 2016 Microsoft Word 2016