Connected Care for Diabetes and Related Chronic Conditions | Glooko
LogbookWeb
Instructions for glooko models including: Uploader, Web-based Diabetes Management Software, Diabetes Management Software, Web-based Management Software, Management Software, Software
File Info : application/pdf, 20 Pages, 3.99MB
DocumentDocumentGlooko® Uploader Instructions for use for Glooko users 2 Contents Find your device .................................................................................................4-5 General information..............................................................................................6 Product description............................................................................................................................................................................................ 6 Intended use........................................................................................................................................................................................................ 6 Supported devices.............................................................................................................................................................................................. 6 Warnings............................................................................................................................................................................................................... 6 Contraindications ............................................................................................................................................................................................... 6 Instructions for use ...............................................................................................7 Patients .............................................................................................................................................................................................................. 8 Sign into your MyGlooko dashboard at https://my.glooko.com ........................................................................................................ 8 Download the software installation file ................................................................................................................................................... 8 Locate the installation file and run the file.............................................................................................................................................. 8 Healthcare providers.................................................................................................................................................................................. 9 Request a link to download the Glooko Uploader software................................................................................................................ 9 Download the software installation file ................................................................................................................................................... 9 Locate the installation file and run the file.............................................................................................................................................. 9 Patients and healthcare providers .................................................................................................................................................... 10 Open the Glooko Uploader software...................................................................................................................................................... 10 Sign into your Glooko account ................................................................................................................................................................ 10 Features in Glooko Uploader ................................................................................................................................................................... 11 Upload diabetes data ................................................................................................................................................................................ 12 View diabetes data..................................................................................................................................................................................... 13 Compatible devices and transmission methods ...............................................14 3 Find your device Glucose meter CGM Insulin pump Abbott FreeStyle Freedom Lite........................................... 14 FreeStyle InsuLinx ....................................................14 FreeStyle Lite..............................................................14 FreeStyle Optium Neo.............................................14 FreeStyle Precision Neo..........................................14 Precision Xtra.............................................................14 Precision Xceed.........................................................14 Acon Laboratories On Call® Express........................................................14 On Call® Express II.....................................................14 On Call® Express Voice ............................................14 AgaMatrix WaveSense JazzTM.....................................................14 Animas OneTouch Ping (meter)..........................................14 Animas OneTouch Ping (pump).......................................... 17 Vibe ...............................................................................17 Arkray GlucoCard Shine Connex ...................................... 14 GlucoCard Shine Express ......................................14 GlucoCard Shine XL ................................................14 ReliOn Premier Blu...................................................14 ReliOn Premier Classic............................................14 ReliOn Premier Voice...............................................14 Ascensia (Bayer) Breeze 2 .......................................................................15 Contour........................................................................ 15 Contour Care..............................................................15 Contour Fit..................................................................15 Contour Link ..............................................................15 Contour Next..............................................................15 Contour Next (Bluetooth) ......................................15 Contour Next One.....................................................15 Contour Plus ..............................................................15 Contour Plus One.....................................................15 Contour next EZ........................................................15 Contour next Link.....................................................15 Contour next Link 2.4 ..............................................15 Contour next USB.....................................................15 Contour TS..................................................................15 Contour XT..................................................................15 Contour USB..............................................................15 Dexcom G4 Platinum................................................................17 G4 Platinum with Share..........................................17 G5................................................................................... 17 Touchscreen Receiver (G5)....................................17 GlucoRx Nexus............................................................................ 15 Q..................................................................................... 15 i-SENS alphacheck professional .......................................15 CareSens BGM/TEE2...............................................15 CareSens N .................................................................15 CareSens N POP........................................................15 CareSens N Voice......................................................15 Insulet Omnipod®................................................................... 18 Omnipod® DashTM System .....................................18 4 Intuity POGO® AutomaticTM.................................................15 LifeScan OneTouch Select Plus ............................................15 OneTouch Ultra.........................................................15 OneTouch Ultra2 ......................................................15 OneTouch UltraEasy................................................15 OneTouch UltraMini ................................................15 OneTouch Verio ........................................................15 OneTouch Verio Flex................................................15 OneTouch Verio IQ...................................................15 OneTouch Verio Reflect..........................................15 OneTouch Verio Sync..............................................15 Medtronic 630G.............................................................................. 18 640G.............................................................................. 18 670G.............................................................................. 18 Menarini GlucoMen LX2............................................................16 Prodigy AutoCode .................................................................... 16 Roche Accu-Chek Active......................................................16 Accu-Chek Aviva Connect......................................16 Accu-Chek Aviva Combo........................................16 Accu-Chek Aviva Expert..........................................16 Accu/Chek Aviva Insight.........................................19 Accu-Chek Aviva Nano............................................16 Accu-Chek Aviva Plus Black ..................................16 Accu-Chek Aviva Plus Silver...................................16 Accu-Chek Compact Plus......................................16 Accu-Chek Guide......................................................16 Accu-Chek Guide Me ...............................................16 Accu-Chek Instant ....................................................16 Accu-Chek Mobile (USB) ........................................ 16 Accu-Chek Nano.......................................................16 Accu-Chek Performa ...............................................16 Accu-Chek Performa Insight.................................19 Accu-Chek Performa Nano....................................16 Roche Accu-Chek Aviva Insight .........................................19 Accu-Chek Performa Insight .................................19 Sanofi BGStar ..........................................................................16 Tandem t:flex............................................................................... 18 t:slim ............................................................................. 18 t:slim G4.......................................................................18 t:slim X2........................................................................18 Trividia (Nipro) TRUE METRIX ............................................................16 TRUE METRIX AIR......................................................16 TRUEresult.................................................................. 16 TRUEyou mini............................................................ 16 5 General information Product description Glooko Uploader® is indicated for use by individuals or healthcare professionals in the home or healthcare facilities to transfer predefined data from home monitoring devices to a server database. The device can be used as a stand-alone product or in combination with the Glooko System. Intended use Glooko is a data management software intended for use in home and professional settings that assists individuals with diabetes and healthcare professionals in reviewing, analysing and evaluating device data in order to support an effective diabetes management programme. Glooko connects to compatible medical devices and trackers to allow users to transfer their data to the Glooko system. Glooko is not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice. Supported devices To get started, individuals will need: 1. A compatible blood glucose meter, insulin pump or continuous glucose monitor (CGM); 2. A PC or Mac computer with one of the following operating systems (OS): · Windows 8.1 (32-bit and 64-bit) · Windows 10 (32-bit and 64-bit) · macOS 10.14: Mojave · macOS 10.15: Catalina · macOS 11.0: Big Sur 3. the Glooko Uploader software; 4. A Glooko account; and 5. The syncing or device download cable supplied with the supported diabetes device. Warning! Glooko does not measure, interpret, or make decisions on the data it conveys nor is it intended to provide automated treatment decisions or be used as a substitute for professional judgment. All medical diagnosis and treatment are to be performed under the supervision and oversight of an appropriate healthcare provider. Contraindications None. 6 Instructions for use Glooko Uploader You will need to create a Glooko account to use Glooko Uploader. The data uploaded using Glooko Uploader will synchronise to your Glooko account, which can be accessed using your Glooko login information. Internet (WiFi or mobile data network) access is necessary for your data to synchronise to the Glooko server. Patients: · Learn how to install and upload data using Glooko Uploader on the next page. Healthcare providers: · Learn how to install and upload data using the Glooko Uploader on page 9. 7 Patients In order to access the MyGlooko dashboard and download the Glooko Uploader software, you will need to have a Glooko account. You can sign up for Glooko using the Glooko mobile app for iOS or Android. You can also contact Glooko Support (https://support.glooko.com) for assistance in creating an account. Once you have created a Glooko account, please follow the instructions below. 1 Sign into your MyGlooko dashboard at https://my.glooko.com · Enter your email address and password. · Tap Sign In. GET HELP SIGNING INTO YOUR GLOOKO ACCOUNT · FORGOT PASSWORD: If you are unable to remember your password to sign in, tap Forgot Password to receive a password reset email. Follow the instructions on the screen. You can also contact Glooko Support for assistance. · UNLOCK YOUR ACCOUNT: If you enter your password incorrectly five times, your account will be locked. An email with unlock instructions will automatically be sent to the email address registered to your account. However, if you do not receive an email, click Didn't receive unlock instructions you will be redirected to the Unlock page. Follow the instructions on the screen. You can also contact Glooko Support for assistance. 2 Download the software installation file After logging into your MyGlooko dashboard, you will need to download the installation file. · Tap Settings. · Scroll to the bottom of the page and click Get Glooko Uploader. · You will be taken to a screen with buttons to install Glooko Uploader on a Mac or PC. Click either the Mac or PC button to download the installation file. 3 Locate the installation file and run the file Depending on your web browser and operating system, you may need to search for the downloaded installation file or you may see a popup window asking you to run the file. · If you are using a PC, look in your recent downloads folder · If you are using a Mac, look in the downloads folder in Finder Once you have located the file, double-click on it and follow the installation instructions on the screen. NOTE: You will need to restart your computer at the end of the installation process. 8 Healthcare providers In order to use the Glooko Uploader software, you will need a Glooko provider account and a subscription that supports Glooko Uploader. You will also need a specific link to download Glooko Uploader. Please contact Glooko Support (https://support.glooko.com) for assistance. 1 Request a link to download the Glooko Uploader software Healthcare providers must request a link to download the Glooko Uploader software. · Please contact Glooko Support (https://support.glooko.com) to request a link to download the Glooko Uploader software. 2 Download the software installation file · When you receive the link to download the software from Glooko, click the link in your email. You will be taken to a screen with buttons to install Glooko Uploader on a Mac or PC. Click either the Mac or PC button to download the installation file. 3 Locate the installation file and run the file Depending on your web browser and operating system, you may need to search for the downloaded installation file or you may see a popup window asking you to run the file. · If you are using a PC, look in your recent downloads folder · If you are using a Mac, look in the downloads folder in Finder Once you have located the file, double-click on it and follow the installation instructions on the screen. NOTE: You will need to restart your computer at the end of the installation process. 9 Patients and healthcare providers After installing Glooko Uploader (Instructions for patients; Instructions for healthcare providers) and restarting your computer, locate the Glooko Uploader icon on either your desktop (PC) or in your Applications folder (Mac). 4 Open the Glooko Uploader software · Locate the Glooko Uploader icon on your desktop (PC) or in your Applications folder (Mac). · Double-click on the Glooko Uploader icon to start the program. NOTE: Make sure you have restarted your computer before starting Glooko Uploader for the first time. 5 Sign into your Glooko account Once the Glooko Uploader program opens, you will need to sign into your Glooko account. · Enter your email or username · Enter your password · Tap Sign In. GET HELP SIGNING INTO YOUR GLOOKO ACCOUNT If you cannot remember your password to sign in, click Forgot Password to receive a password reset email. You can also contact Glooko Support for assistance. 10 Patients and healthcare providers 6 Features in Glooko Uploader LOG OUT OF YOUR ACCOUNT · You can log out of your Glooko account by tapping the Profile button in the bottom right-hand corner of Glooko Uploader. · Tap Log out VIEW YOUR PROFILE INFORMATION · You can view your profile information by tapping the Profile button in the bottom right-hand corner of Glooko Uploader. · This popup includes: o Your name o Your primary authorised site (healthcare provider) and the associated ProConnect code o Your email address · Tap Log Out. Name Anders Holmberg SEE ADDITIONAL INFORMATION ABOUT GLOOKO UPLOADER · You can view additional information by tapping the Info button i in the bottom left-hand corner of Glooko Uploader. · This popup includes product support information, product description, and the intended use statement. 11 Patients and healthcare providers 7 Upload diabetes data Once you have signed into Glooko Uploader, you can upload your diabetes device data. CONNECT THE CABLE FOR YOUR DIABETES DEVICE TO THE COMPUTER After logging in, Glooko Uploader will start searching for a device. · Connect the appropriate USB cable or infrared (IR) cable for the diabetes device to the computer. · Once the cable is recognised, wait a few seconds for the cable drivers to be recognised before connecting your device. CONNECT THE DIABETES DEVICE TO THE CABLE · After connecting the cable to the computer, connect the diabetes device to the cable. · Click here to learn more about what cable you need to upload your diabetes device. NOTE: Make sure you use the cable supplied with your diabetes device. If you need a new cable, please contact the manufacturer of your diabetes device. · After connecting the diabetes device to your computer using the cable supplied with the device, your device will begin uploading data using Glooko Uploader. · If an error occurs, please follow the instructions on the screen to resolve the error. If you continue to experience difficulties, please contact Glooko Support for assistance. NOTE: The first time you upload data from your device, you may be asked to validate your user account. If prompted, please enter your username and password to complete the upload and assign the device to your account. 12 Patients and healthcare providers 8 View diabetes data After uploading your diabetes device data using Glooko Uploader, you can view the data at https://my.glooko.com by logging into your Glooko account. · Patients: To learn more about the MyGlooko web dashboard, please refer to Glooko for personal use Quick start guide at https://support.glooko.com · Healthcare providers: To learn more about Population Tracker, please refer to: Glooko for clinics Quick start guide at https://support.glooko.com 13 Compatible devices and transmission methods Below are instructions on how to upload diabetes data to Glooko using diasend® Uploader. Unless explicit upload instructions are provided for the device, it will upload automatically when you connect it to the PC/Mac using its specific USB cable. Glucose meters Insulin pumps CGM devices Blood glucose meters connected via USB cable Abbott FreeStyle Freedom Lite FreeStyle Lite Abbott FreeStyle USB cable (2.5 mm) FreeStyle InsuLinx FreeStyle Optium Neo FreeStyle Precision Neo Micro USB Precision Xceed Precision Xtra Abbott Xceed USB cable Acon Laboratories On Call® Express On Call® Express II On Call® Express Voice On Call USB cable (2.5 mm) Agamatrix WaveSense Jazz Animas OneTouch Ping (meter) Agamatrix USB cable Mini USB Arkray Glucocard Shine XL Glucocard Shine Connex Glucocard Shine Express ReliOn Premier Blu (BLE) ReliOn Premier Classic ReliOn Premier Voice i-Sens USB cable (2.5 mm) Micro USB i-Sens USB cable (2.5 mm) Please note that the FreeStyle Libre is currently only compatible in Europe! 1. Connect to your computer. 2. Press the power button on the meter. Connect and press any button. Connect and press any button. 14 Blood glucose meters connected via USB cable Ascensia (Bayer) Breeze 2 Contour Plus Contour Contour link Contour next EZ Contour TS Contour XT Contour next link Contour next USB Contour next link 2.4 Contour USB Bayer blue USB cable (3.5 mm) USB port on meter Contour Care Contour Fit Contour Next Contour Next (Bluetooth) Contour Next one Contour Plus one Micro USB 1. Connect to your computer. 2. Press the power button on the meter. 1. Connect to your computer. 2. Press the M button on the meter. GlucoRx Nexus Q Mini USB i-SENS Alphacheck professional CareSens BGM/TEE2 CareSens N CareSens N POP CareSens N voice Mini USB i-Sens USB cable (2.5 mm) Intuity POGO® AutomaticTM Micro USB LifeScan OneTouch Ultra OneTouch Ultra2 OneTouch UltraEasy OneTouch UltraMini LifeScan USB cable (3.5 mm) OneTouch Select Plus OneTouch Verio OneTouch Verio Flex OneTouch Verio Reflect Micro USB OneTouch Verio IQ OneTouch Verio Sync Mini USB 1. Connect to your computer. 2. Push the S button on the meter. Connect and press any button. 15 Blood glucose meters connected via USB cable Menarini GlucoMen LX2 Menarini blue USB (3.5 mm) Trividia (Nipro) TRUEresult TRUE METRIX TRUE METRIX AIR TRUEyou mini Nipro dock USB cable If the meter displays: E-3, disconnect it, wait until the display switches off, and then connect the meter again. Connect and place the meter in the docking station. Prodigy AutoCode Mini USB Roche Accu-Chek Active Aviva Connect Guide Guide Me Instant Mobile (USB) Micro USB Sanofi BGStar Sanofi USB cable 1. Connect to your computer. 2. Upload should start within 20 seconds of connecting the cable. If not, go to the main menu on the meter. Go to My data > PC analysis > Data transfer and connect the meter to the USB cable again. (Please do not hold down the two arrow buttons.) Blood glucose meters with infrared connection IR Roche (IR) Accu-Chek Aviva Nano Accu-Chek Aviva Plus Black Accu-Chek Aviva Plus Silver Accu-Chek Nano Accu-Chek Performa Accu-Chek Perfoma Nano Accu-Chek Compact Plus Accu-Chek Aviva Combo Accu-Chek Aviva Expert IR ACTiSYS Li, Li2 or Accu-Chek 360° IR ACTiSYS Li, Li2 or Accu-Chek 360° IR ACTiSYS Li, Li2 or Accu-Chek 360° 1. Connect the IR cable to your computer. 2. With the meter off, activate IR transmission by pushing and holding the two arrow buttons until two arrows appear in the display. 1. Connect the IR cable to your computer. 2. Activate IR transmission by pushing and holding the S and M buttons below the display until two arrows appear in the display. 1. Connect the IR cable to your computer. 2. In the main menu, go to My data and select Data transfer. 16 CGMs connected via USB cable Dexcom G4 Platinum G4 Platinum with Share G5 Touchscreen Receiver (G5) Micro USB If the upload fails to start, disconnect the receiver and select Shutdown in the menu to turn the receiver off. Turn the receiver on again and connect it to the computer. Insulin pumps with infrared connection IR Animas (IR) OneTouch Ping Vibe IR ACTiSYS Li or Li2 Note! If you are using Windows 8 or 10, you need to use the ACTiSYS Li2 cable. 1. Suspend the pump. (MAIN MENU, scroll to Suspnd/Resum and press OK; Suspend is highlighted). 2. Press OK. 3. Place the pump with its back to the Actisys IR wireless download cable. 4. When the transmission is finished: Resume pump (MAIN MENU, scroll to Suspnd/Resum and press OK; Resume is highlighted). Press OK. IR Compatible infrared cables ACTiSYS Li cable ACTiSYS Li2 cable Accu-Chek 360°cable (Realtyme) Roche Accu-Chek Smart Pix 2 cable -Li -Li2 Compatible operating systems: macOS X: 10.1411.0 Windows: N/A Compatible operating systems: macOS X: 10.1411.0 Windows: 8, 10 Compatible operating systems: macOS X: 10.1411.0 Windows: 8, 10 Compatible operating systems: macOS X: 10.1411.0 Windows: 8, 10 i Need a cable? Please contact the manufacturer of your specific diabetes device. 17 Insulin pumps connected via USB cable Insulet Omnipod® System Omnipod® DashTM System Mini USB Micro USB Medtronic 630G 640G 670G Tandem t:flex t:slim t:slim G4 t:slim X2 Micro USB 1. Connect and press the power button on the PDM. 2. Unlock the PDM and tap `Export' on the screen. 1. Connect a Contour Next Link 2.4 meter to one of your computer's USB ports. 2. Follow the on-screen instructions presented in your Glooko Uploader to upload data from your Medtronic pump. 18 Insulin pumps connected via infrared cables Compatible infrared cables Roche Accu-Chek Smart Pix cable Roche Accu-Chek Smart Pix 2 cable Roche Accu-Chek Aviva Insight Accu-Chek Performa Insight Smart Pix 2 Note! Connect the pump handset to Smart Pix 2 using a micro USB cable. 1. Connect the Smart Pix 2 cable to your computer and wait for the blue indicator on Smart Pix 2 to start flashing slowly. 2. Connect the handset to Smart Pix 2 using a micro USB cable. 3. In the handset menu select Connect to PC and press OK. 4. Ensure that the pump is within range of the handset. 5. The blue indicator on Smart Pix 2 is on while data is being transmitted from the device to Smart Pix 2. 6. The blue indicator turns itself off and both Smart Pix 2 and the device emit a sound to signal that data is being transmitted from Smart Pix 2 to Glooko Uploader. Do not disconnect Smart Pix 2 yet! 7. Wait for Glooko Uploader to confirm the upload was successful. 19 Glooko Inc 411 High Street Palo Alto, CA 94301 USA Glooko AB Nellickevägen 20 SE-412 63 Göteborg SWEDEN Support support@glooko.com https://support.glooko.com www.glooko.com © 2021 Glooko Inc. A2044v28A IFU_CA_glooko_uploader (2021-08-29) IFU-0039-28-EN-CA Rev 01