Evonicfires Inset Instruction Guide

Overview

Evonicfires, an award-winning brand of CK Fires Ltd, manufactures a range of British-built electric fires renowned for their advanced technology. This guide provides comprehensive instructions for the installation, operation, safety, and maintenance of your Evonicfires inset electric fireplace.

This product conforms with all health, safety, and environmental protection standards as indicated by a CE mark. For optimum performance, this product requires a well-insulated location or occasional use.

You can download the companion app for enhanced control: [Download on the App Store] or [Get it on Google Play].

Safety Instructions

Always read this manual first before attempting to install or use this fireplace. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

Important Electrical Safety

1. Read all instructions before using this electric fireplace.
2. This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. DANGER: High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.
3. Extreme caution is necessary when any heater is used by or near children or people of reduced mobility and whenever the unit is left operating and unattended.
4. Young children should be supervised to ensure that they do not play with the appliance.
5. The appliance is not intended for use by young children or infirmed persons without supervision.
6. In the event of a malfunction, disconnect power at the service panel and have the unit inspected by a reputable electrician before reusing.
7. If the supply cord is damaged, it must be replaced by the manufacturer, or its service agent, or a qualified person in order to avoid a hazard.
8. Do not use outdoors.
9. Never locate fireplace where it may fall into a bathtub or other water container.
10. To disconnect the fireplace, turn the controls off, and turn off power to heater circuit at main disconnect panel.
11. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.
12. Do not locate the heater immediately below a fixed socket-outlet.
13. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage to the heater.
14. To prevent a possible fire, do not block air intakes or exhaust in any manner.
15. All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
16. Use this fireplace only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.
17. Do not change the plug in any way. Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
18. Do not burn wood or other materials in the electric fireplace.
19. Do not strike the fireplace glass.
20. Always use a certified electrician should new circuits or outlets be required.
21. Always use properly grounded, fused and polarized outlets.
22. Disconnect all power supply before performing any cleaning, maintenance or relocation of the unit.
23. When transporting or storing the unit and cord, keep in a dry place, free from excessive vibration and store so as to avoid damage.

General Warnings

• Never leave children unsupervised with an unguarded heater.
• Never obstruct or cover the heater outlet.
• Never install or use this product where it may come in contact with water, i.e., a bathroom or wet room.
• Never use aerosols or steam cleaners near this product.
• Never route the electric cable near the heater outlet.
• Never route the electric cable under carpets or floor coverings.
• Never install this product close to curtains or combustible materials.
• Never use the heater to dry clothes or other objects.
• Never remove the fireplace surrounding without isolating the electric supply.

Important Electrical Safety (Continued)

This appliance must never be installed above or in front of a fixed electric socket.

The electrical socket must be easily accessible to isolate the supply during maintenance and cleaning.

This appliance is supplied with a two-meter power lead, which has a 13Amp moulded three-pin plug to connect to a standard 230/240V plug socket.

This appliance must always be earthed. If in any doubt, consult a suitably competent person.

Mains Lead Wiring

The wires in the mains lead are coloured in accordance with a standard UK supply:

• GREEN/YELLOW – EARTH
• BLUE - NEUTRAL
• BROWN - LIVE

As the colours of the mains lead may not match the coloured markings used to identify the terminals in a plug, please observe the following:

• The green and yellow wire must be connected to the terminal in the plug marked with the letter E or the earth symbol [earth symbol].
• The blue wire must be connected to the terminal in the plug marked with the letter N.
• The brown wire must be connected to the terminal in the plug marked with the letter L.
• If the plug is damaged, replace or consult a qualified electrician.
• Replace fuses only with fuses of the correct size and rating.

Servicing: Only a competent person should service this appliance. This appliance must be serviced every 12 months. Warning: Before carrying out any repairs or servicing, ensure that the power supply cord is removed from the mains supply.

Compliance: All Evonic fires products meet the requirements of the EC Directives 2004/108/EC and 2006/95/EC, and have been met by compliance with standards including EU 2011-65/EU 2015/863, BS EN 60335-1:2002, BS EN 60335-2-30:2003, and BS EN 6100-6-3:2001.

Installation Requirements

Inset Models

This product has been designed to be installed into a standard aperture of approximately 420mm (Width) x 570mm (Height) x 80mm (Depth).

If installing into an open chimney or flue, it is important that the chimney/flue is blocked off to prevent any up/down draughts and falling debris which could restrict and alter the airflow to the product.

Ensure a minimum clearance of 15mm around the product to allow for proper airflow circulation for the heater unit.

The product should never be sealed into an opening with silicones or adhesives, as this can hinder airflow and servicing.

Refer to the Technical Specification table for precise measurements.

Heater Unit Cut-Out (Safety Feature)

If the airflow is restricted, the heater will automatically turn off. This can occur due to incorrect installation or obstruction.

To reset the heater function:

• Isolate from the mains power supply.
• Leave the product to cool.
• After a suitable cooling down period, remove any obstruction and check installation.
• After 10 minutes, the thermo switch (cut-out) will reset.

Please note that both the effect fan and heater fan emit a low decibel noise, which are normal operating characteristics.

Model-Specific Installation

Detroit Fascia Attachment & Removal

Suggested fuel layout: Place the ceramic fuel set into the product as shown in the diagram.

To attach the fascia:

1. Align the keyhole slots of the Detroit fascia with the bolts on the main body of the product.
2. Once aligned, push the Detroit fascia over the bolts.
3. Push down to lock the door in position.

To remove the fascia:

1. Pull in an upward motion.
2. Then pull the fascia away from the main body.

This is applicable to the Detroit model.

Colorado-Kepler 22 Front Glass Removal & Fuel Set Installation

To install the fuel set (Logs, Pebbles, Coals):

1. Remove the outer frame, which is held in place with magnets.
2. Remove the two screws located in the bottom glass retaining bar.
3. Remove the glass by pulling the retaining bar away from the body of the fire, ensuring the glass is supported at all times.
4. Place the fuel set (Logs, Pebbles, Coals) on the fuel bed as desired.
5. To replace the glass, reverse the above steps.

This is applicable to Colorado and Kepler 22 models.

Memphis Infill Plate Installation

To install the Memphis infill plate:

1. Remove the two screws located in the front plate as indicated.
2. Feed the two screws through the two holes in the Memphis infill plate.
3. Screw and fix the Memphis infill plate to the front plate located on the fire.

This is applicable to the Memphis model.

Memphis-Kansas Tie Back Installation

To install the tie back:

1. Screw and fix the eyelet into the top of the installation aperture.
2. Feed the wire first through the body of the fire and then through the eyelet.
3. Once threaded through the eyelet, feed back through the same hole on the fire body to create a loop.
4. Move the fire back into the opening, whilst pulling the excess slack of the cable tight.
5. Cut the cable 50mm away from the body of the fire.
6. Feed the straddle clamp onto the end of the wire, and screw tight.

This is applicable to Memphis and Kansas models.

Memphis-Kansas Cast Frame Installation

Once the product is installed into position:

1. Fix the cast fascia by hooking the tags on the rear of the cast into the cast fixing bracket.
2. Once in position, secure the cast frame by screwing the two M4 bolts provided through the fascia into the body of the fire.
3. Place the ash-pan into position.

This is applicable to Memphis and Kansas models.

Operating Instructions

Note: This applies to REMOTE fires only.

The appliance can be operated manually using the rocker switch to the right of the heater outlet, or by remote control. To operate, first press the right master switch (located on the right side of the product) marked (O/I) to the (1) position, then perform the following actions:

Flame Effect Only (No Heat)

• Manual: Press the rocker switch on the appliance once.
• Remote: Press the button marked [flame symbol] on the remote handset.

Flame Effect with 750W of Heat

• Manual: Press the second rocker switch on the appliance to the (1) position.
• Remote: Press the button marked [heat symbol - single line] on the remote handset.

Flame Effect with 1500W of Heat

• Manual: Press the third rocker switch on the appliance to the (II) position.
• Remote: Press the button marked [heat symbol - double line] on the remote handset.

Standby Mode (No Heat or Flame Effect)

• Manual: Press the first rocker switch on the appliance to the (O) position.
• Remote: Press the button marked [power symbol] on the remote handset.

Flame Effect - Dimmer Function

• Manual: Not applicable. No dimmer function on a manual control product.
• Remote: Press the button marked [sun symbol] on the remote handset once, and then again to stop the dimmer at the desired setting.

Setting the Thermostat (Manual Fires Only)

Ensure the fire is plugged in.

Start by pressing the ‘light’ button on the left. This will activate your LEDs and bottom blower.

For heat setting, ensure the thermostat knob is turned fully to the right (max temperature).

Once this has been completed, you can choose to have either 750W or 1500W of heat:

• For 750W, simply press the middle button with the single line at the bottom (heat 1).
• For 1500W, repeat this process but also turn the right switch on marked with 2 lines at the bottom (heat 2).

Manual Controls Description:

• Light Switch: Controls LED illumination and blower.
• Thermostat Knob: Adjusts temperature.
• Heat 1 Switch: Activates 750W heat.
• Heat 2 Switch: Activates 1500W heat (when Heat 1 is also on).

Technical Specification

Troubleshooting

Problem: Flames not working correctly

• Possible Cause: Ribbons are statically connected to glass. Solution: Spray some anti-static spray beneath the tray.
• Possible Cause: Installation airflow restricted. Solution: Check the correct aperture has been adhered to when installing—Recommended clearance is 100mm.
• Possible Cause: Blower clogged. Solution: Fan requires cleaning out.
• Possible Cause: Slow fan. Solution: Fan requires cleaning out. If problem persists, replacement fan may be required.

Problem: Heater blowing cold

• Possible Cause: Possible installation gaps/Chimney not adequately blocked off. Solution: Chimney may not be fully blocked. Correct aperture has not been adhered to—100mm.
• Possible Cause: Fan clogged. Solution: Heater fan requires cleaning out.
• Possible Cause: Faulty element. Solution: Replace element.
• Possible Cause: Slow fan. Solution: Check fan placement. If problem persists, replacement fan may be required.

Problem: Noisy Heater

• Possible Cause: Fan unbalanced. Solution: Adjust fan to stop catching on the case. If problem persists, replacement fan unit may be required.
• Possible Cause: Fan catching on housing. Solution: Adjust fan to stop catching on the case.
• Possible Cause: Fan clogged. Solution: Fan requires cleaning out. If problem persists, a replacement fan may be required.
• Possible Cause: Fan has come loose. Solution: Tighten fan cradle or screws holding fan onto fan cradle.

Problem: Noisy Flame Effect

• Possible Cause: Fan unbalanced. Solution: Adjust fan to stop catching on the case. If problem persists, a replacement fan unit may be required.
• Possible Cause: Fan catching on housing. Solution: Adjust fan to stop catching on the case.
• Possible Cause: Fan clogged. Solution: Fan requires cleaning out. If problem persists, a replacement fan may be required.
• Possible Cause: Fan has come loose. Solution: Tighten fan cradle or screws holding fan onto fan cradle.

Problem: Fire not turning on

• Possible Cause: Rocker switch has not been turned to the 'ON' position. Solution: Double check switches are turned to the 'ON' position.
• Possible Cause: Remote/App not paired. Solution: Remote needs pairing. See separate pairing instructions for guide.
• Possible Cause: Fuse blown. Solution: Replace fuse.
• Possible Cause: Unit not plugged in correctly. Solution: Check to be sure the power lead is plugged in adequately.

Problem: No lights

• Possible Cause: Loose connection or disconnected wire. Solution: Check all connections on LEDs.
• Possible Cause: LED shorting out. Solution: Check location of short—Replace LED strip if necessary.
• Possible Cause: LED blown. Solution: LED strip needs replacing.
• Possible Cause: Blown driver on PCB. Solution: PCB needs replacing.

Problem: Heater coming on randomly

• Possible Cause: Timer has been accidentally set. Solution: Double check timer settings.
• Possible Cause: Thermostat faulty. Solution: Replace PCB.

Problem: LED streaking

• Possible Cause: LED dropped down. Solution: LED needs to be re-stuck into place.
• Possible Cause: Log positioning. Solution: Change log positioning to hide any direct view of LED strip.

Problem: Heater cutting out

• Possible Cause: Build up of hot air triggering heater cut-out unit. Solution: Ensure the appliance has the required aperture for air to circulate and prevent build-up. Recommended 100mm.

Warranty Information

If this appliance should prove to be defective due to faulty design, materials, or workmanship within 12 months of purchase, the product will be repaired free of charge, subject to the following conditions:

The electric fire shall have been purchased and used solely within the UK and Ireland for domestic purposes and in accordance with the User's operating instructions.

It is the purchaser's responsibility to prove that the unit is under warranty, e.g., receipt of purchase.

All warranties will be invalidated if unauthorised repairs or modifications are made to the electric fire, or in case of accident, misuse, or damage caused by improper installation, or to damage occurring during transit to or from the repairer, and if serial numbers are altered or missing.

Any parts which have been replaced under this warranty shall become the property of CK Fires Ltd.

The company shall not be liable for any consequential loss or damage whatsoever, arising from or in connection with this electric fire.

This Warranty does not apply to Heating elements, Bulbs, or fuses.

'No fault found', service calls, and installation errors are not covered under the manufacturer's warranty and will result in a charge being made for the call-out by an appointed service engineer.

This warranty is in addition to and does not affect the purchaser's statutory rights of consumers.

Registering Product

To register a product, please visit: www.evonicfires.co.uk and complete the fields required under the 'Register a Product' Section. By registering your appliance, an extra 12 months of cover will be added to your warranty.

Contact Information

CK Fires Ltd / Evonic Fires
1 Evonic house, Clifford park, Clifford lane, Stratford-Upon-Avon, CV37 8HW
Tel: +44 (0) 1789 263868 Fax: +44 (0) 1789 293080