Equip 80mm POS Thermal Printer

Models:

• 351002: with USB connection
• 351003: with USB, Serial, Ethernet connection
• 351004: with USB, Bluetooth, WiFi connection

1 Introduction

1.1 Brief Introduction

The Equip® thermal POS printer with auto-cutter offers good printing quality, high printing speed, and high stability. It is widely used in POS systems, food service industries, and many other fields. The printer supports drivers for WINDOWS and LINUX operating systems.

Supported operating systems:

• WINDOWS XP
• WINDOWS 7 32/64
• WINDOWS 8
• WINDOWS 10
• WINDOWS 11
• UBUNTU 12.04 32/64
• UBUNTU 14.04 32/64
• MAC OS

1.2 Main features

• Low noise direct thermal printing
• Printing density: 8 dots/mm (203DPI)
• Printing width: 72mm; Paper width: 80mm
• Auto cutter with long lifespan
• Cash drawer interface
• Metal through shaft for increased stability
• Metal paper cover for a premium feel

2 Specification

2.1 Specification

2.2 Printing material requirements

2.2.1 Paper parameters

1. Paper type: thermal receipt paper/thermal black mark paper
2. Paper width: 80±0.5 mm
3. Paper roll diameter: 80 mm (Max.)
4. Paper thickness: 0.065 ~ 0.10mm

2.2.2 Mark paper parameters

When using mark paper, the black mark imprint is on the front side of the receipt. The black mark reflectivity should be no more than 15%, and other parts of the paper reflectivity should be more than 85%. The black mark area should not contain any patterns like advertisements. The mark size must meet the following requirements:

• Width of black mark (L1): 5mm < L1 < 10mm
• Length of black mark (L2): L2 > 12mm
• Space of adjacent black marks (L3): 20mm < L3 < 500mm

Diagram showing the dimensions for black mark paper parameters:

A diagram illustrates the paper dimensions with labels L1, L2, and L3 indicating width, length, and space between marks respectively. The direction of paper out is indicated by an arrow.

2.2.3 Paper using attention

Note:

1. Please use good quality paper to ensure printing quality and prolong printer head life.
2. Do not let the paper stick on the axis.
3. Paper fading or reduced thermal sensitivity may occur if the paper is polluted by chemicals or oil, affecting printing results.
4. Avoid using nails or hard objects to scratch the printing paper, as this can cause fading.
5. Paper may fade if the environment temperature exceeds 70°C. Consider temperature, humidity, and illumination effects.

2.3 Printing and paper cutting position

2.3.1 Printing position

Diagram illustrating printing position with dimensions L1 through L7:

• L1 - Paper storehouse width: 82±0.5mm
• L2 - Effective printing width: 80mm
• L3 - Distance from print head to paper storehouse's left edge: 3±0.3mm
• L4 - Distance from print head to paper storehouse's right edge: 3±0.3mm
• L5 - Left margin: Default is 4mm
• L6 - Printing area width: Set by commands (refer to programming manual). Default is 72mm.
• L7 - Right margin: Default is 4mm.

2.3.2 Paper cutting position

Diagram showing paper cutting position and first line of printing.

The distance between the print head and the cutter is 12.5mm.

3 Appearance and components

3.1 Appearance and components

Diagrams showing the dimensions and components of the printer.

Dimensions:

• Height: 194.9mm
• Width: 145mm
• Depth: 143.3mm

Component identification:

1. Power switch
2. Cover of Cutter
3. Paper cover's opening button
4. Paper feeding button
5. Indicators (Power/Error/Paper)
6. Mouth of paper out
7. Cover of paper warehouse
8. Bottom of printer
9. Bottom cover (Optional)
10. Power & Communication ports

3.2 Indicator and buzzer instruction

Function instruction of components

• Power switch: Press "O" to power off, "I" to power on.
• Power indicator (green): On when power is on, off when power is off.
• Error indicator (Red): On when an error is detected (e.g., paper out, cover open, cutter stocked).
• Paper indicator (red): On when paper is out. Load a new paper roll.

Function instruction of indicators and buzzer

Indicator and Buzzer Status

Note: The printer detects print head temperature via thermal resistance. It will cut off print head power and stop printing if the print head overheats. The print head protection temperature is 80℃.

4 Printer installation

4.1 Open the package

Ensure all items are in good condition upon opening the package. Contact the distributor if any issues are found.

4.2 Requirements of installation position

1. Place the printer on a stable surface.
2. Keep the printer away from water, fire, and direct sunlight.
3. Avoid placing the printer in an unstable or vibrating environment.
4. Ensure the printer is properly grounded.

4.3 Connect to power adapter

1. Ensure the printer is powered off.
2. Connect the power adapter's DC output plug to the printer.
3. Connect the power adapter's AC input plug to a power outlet.
4. Exercise caution when unplugging the power cord to prevent damage.

Diagram showing correct and incorrect ways to plug in the power adapter.

4.4 Connect Communication cables

1. Ensure the printer is powered off.
2. Connect the communication cable to the printer's port and secure it using the plug lag spike or snap spring.
3. Connect the communication cable to the host device.

4.5 Connect to cash drawer

1. Ensure the printer is powered off.
2. Connect the cash drawer to the cash drawer port located on the back of the printer.

Warning: The cash drawer port operates at 24V. Do not connect telephone cables to this port.

4.6 Paper roll loading

4.6.1 Printing paper type confirmation

You can load paper rolls and print after connecting the power adapter and communication cables. Confirm the printing paper type before printing. The default paper type is continuous thermal receipt paper.

4.6.2 Loading or change paper roll

1. Power off the printer.
2. Press the paper roll compartment button and open the compartment cover.
3. Pull out the paper roll tap and load the paper roll as shown in the diagram.

Diagram illustrating correct and incorrect paper roll loading directions, with a caution about the saw blade.

4. Pull out a length of printing paper and leave some extending from the paper outlet. Close the compartment cover.

Warning: Ensure the paper roll is loaded tightly; otherwise, paper jams or other issues may occur.

Diagram showing the printer after paper loading.

4.7 Printing self-test page

1. Ensure the printer has a paper roll loaded correctly.
2. Press and hold the [FEED] button, then power on the printer. The printer will print a self-test page.

4.8 CD execute: Tools -> Windows -> PrinterSetting

Printer setting tool

Contents:

• Printer setting tool: 1
• Contents: 1
• 1 Communication port: 1
• 2 select module: 2
• 2.1 Basic: 1
• 2.2 Ethernet: 2
• 2.3 WIFI: 3
• 2.4 Bluetooth: 4
• 2.5 Black label: 5
• 2.6 Download: 5
• 2.7 Hardware: 5

4.8.1 Communication port

Communication port options include driver, serial port, network port, USB, and parallel port.

Select Communication Port:

• DRIVER: Displays all installed printers.
• COM: Displays all assigned COM ports.
• NET: Allows searching for printers connected via the network.
• USB: Displays all printers connected via USB.
• LPT: Displays all assigned LPT parallel ports.
• FILE: Specify a file path for data.

Diagram of the printer setting tool interface for selecting communication ports.

4.8.2 select module

4.8.2.1 Basic

NOTE: Clicking 'Check Port' sends a test string to the printer. Verify the output to confirm the port is functioning correctly before proceeding to parameter settings.

Basic Parameters:

• Language: Select from various language code pages (e.g., CP437, CP850, ISO-8859-1).
• Com Baudrate: 9600 (or other options).
• Font Type: FONT-A (12x24) (or other options).
• Density: Normal / Dark.
• Com Parity: NONE (or other options).
• Chars per line: 48 (or other options).
• Line feed: LF (0x0A) (or other options).
• Idle time(s): 0 (or other options).
• Max feed length (mm): 200 (or other options).
• Power off time(s): 0 (or other options).
• Page length(mm): 200 (or other options).

A table lists various language and code page options available.

Buzzer, Cutter, Drawer settings

4.8.2.2 Ethernet

Baud rate: 4800; 9600; 19200; 38400; 57600; 115200; 1200 (select according to self-testing page).

Verify: NONE; ODD; EVEN.

Font: FONT-A/FONT-B.

Density: Normal/Dark.

Line code: 48/40 (Bytes).

Note: When out of paper, the printer automatically reprints the last line. Setting printer properties via the code switch model is subject to the code switch settings.

Ethernet Settings:

• DHCP Client / Fixed IP: Configure IP address, NetMask, Gateway, Main DNS, Second DNS.
• Printer Network Name: Set the network name for the printer.

Diagrams for Ethernet IP and WiFi IP configuration.

Note: If the MAC address is unknown, do not arbitrarily change this property, as it may prevent network printing.

4.8.2.3 WIFI

SSID: Enter the network name.

Password: Enter the network password.

Airkiss: Enable or Disable Airkiss mode.

Set wireless IP: Configure wireless IP settings.

Note: WIFI printer wireless connection parameters should be consistent with the wireless router's parameters.

4.8.2.4 Bluetooth

Set Bluetooth Name And Password: Configure Bluetooth name and password.

Set Bluetooth Device Class: Set the Bluetooth device class.

Set Bluetooth Address: Set the Bluetooth address.

After setting, print a self-test page to verify the settings.

4.8.2.5 Black label

Enable BlackMarker Mode / Disable BlackMarker Mode: Activate or deactivate black label detection.

Black marker search distance (mm): Set the search distance for the black mark.

Black marker width (mm): Set the width of the black mark.

Cut position offset to black marker (mm): Adjust the cutter position relative to the black mark.

Print position offset to black marker (mm): Adjust the print position relative to the black mark.

Test Cut / Test Print: Buttons to test cutting and printing positions.

Note: Enabling or disabling the black label pattern requires restarting the printer. Use 'Test Cut' and 'Test Print' to find optimal cutting and printing positions.

4.8.2.6 Download

Update the printer firmware:

1. Select the firmware file.
2. Update the firmware. (Do not change the firmware unless necessary).

Diagram of the firmware update interface.

4.8.2.7 Hardware

Example: Setting cutter availability.

Various hardware settings can be configured:

• Bluetooth Function: Enable Bluetooth 2.0+4.0
• Cutter Function: Enable Cutter / Disable Cutter / Auto Cut On Cover Closed
• Paper Near Ending: Enable Cutter
• Max Heat Dot: Set value
• Heat On Time / Heat Off Time: Set time values
• Cut Beep: Enable/Disable
• Usb Function: USB Printing Support
• Counts Beep: Set value
• Print Speed: Set value
• Print Mode: Mode 0 / Mode 1 / Mode 2
• Cutter Mode: Supports full cut and half cut
• Cover Lock Mode: Set cover lock mode
• Font Max Enlargement: Set value
• Motor Step Detection: Enable/Disable

Click 'Set' to apply settings. The status display at the bottom will indicate success or failure. Select settings according to requirements.

4.9 Set Ethernet port IP Address

The printer's Ethernet IP address can be set via the printer's web interface. Follow these steps:

1. Connect the printer and PC to the same Ethernet LAN.
2. Print a printer self-test page to obtain the printer's current IP address (refer to section "4.8 printer self-test"). The IP address will be displayed on the self-test page (e.g., "IP address: 192.168.1.87").
3. Set the PC's network card IP address and the printer's IP address to different addresses within the same network segment (e.g., 192.168.1.xxx, where xxx is a number from 1 to 254).
4. Open a web browser on the PC and enter the printer's IP address (e.g., "http://192.168.1.87"). Press Enter to access the Ethernet port setting page.

Diagram of the Ethernet WebConfig interface showing IP address settings.

5. Click the "Configure Interface" link on the left side. Enter the desired IP address and click "Save". Click "Reboot" to restart the printer for the settings to take effect.
6. Enter the new IP address as described in step 4 and reopen the printer's Ethernet port setting web page. Click "Printer Status" on the left side, then click "Printer Test Page" to print a self-test page and verify the IP address.

5 Interface pin definitions

The printer features a cash drawer driver interface and various communication interfaces: Serial (RS-232), USB, and Ethernet ports. USB and cash drawer interfaces are standard, while Ethernet, serial, and parallel ports are optional.

5.1 USB interface pin definition (standard B type female base)

Diagram of a USB Type-B female connector.

5.2 Power interface pin definition (MPC-3-001B)

Diagram of the power interface connector.

5.3 Cash drawer interface pin definition (RJ11-6P6C)

Diagram of an RJ11-6P6C connector.

Electrical specification

• Driver voltage: DC24V
• Driver current: Max. 0.8A (within 510ms)
• Cash drawer status tests signal: "L" = 0~0.5 V; "H" = 3~5V

The cash drawer interface socket uses an RJ-11 6P type connector.

Interface signal definition

Notes:

• Do not pull out the communication wire plug while the socket has power.
• Avoid running communication cables parallel to high-power lines.
• Use shielded cables for communication.

5.4 Serial port pin definition (DB9F)

The printer's serial port is compatible with RS-232 and uses a DB9 female socket. The default serial interface settings are: baud rate 19200bps, 8 data bits, no parity, 1 stop bit, and DTR/DSR handshakes.

5.5 Ethernet interface pin definition (RJ45)

6 Faults handling

Refer to the following methods if the printer is not working correctly. Contact your supplier if the issue persists.

6.1 Printer does not work

6.2 Indicator error and buzzer warning

6.3 Problems when it is printing

6.4 Problems when cutting paper

6.5 Paper jam and cutter retraction troubles removal

If there is a paper jam, power off the printer and clear the jam correctly.

1. Press the paper cover and open it to eliminate the paper jam. Then reinstall the paper roll and power on.
2. If the paper cover cannot be opened in step 1, use the following method:

Warning: Do not forcibly open the paper roll warehouse cover if it cannot be opened normally during a paper jam, to avoid damaging the printer.

1. Ensure the printer is powered off.
2. Remove the cutter adjusting cover vertically as shown in the photo.
3. Adjust the paper-cutter to ensure the cutter is set back completely into the print mechanism as shown in the photo.
4. Open the paper cover and remove the paper jam.
5. Install the cutter adjusting cover vertically downwards.
6. Reload paper, close the paper cover, and then power on the printer.

Diagram showing the cutter's adjuster and the cover of the cutter.