A. O. Smith X2 Water Purifier
User Manual
Pre-instruction Literature
On Receipt
It is A. O. Smith's policy to promote safe delivery of all orders. This product shipment has been thoroughly checked, packed, and quality certified before leaving the factory.
Visible Loss or Damage
If any goods called for on the bill of lading or express receipt are damaged or the quantity is short, do not accept them until the freight or express delivery agent makes an appropriate notation on your freight bill or receipt.
Concealed Loss or Damage
When a shipment has been delivered in apparent good condition, but upon opening the packaging, if any loss or damage has taken place while in transit, inform the carrier's agent or A. O. Smith representative immediately.
About this Manual
This manual is a guide to good practice for operating and periodic maintenance of the A. O. Smith X2 Water Purifier. It does not contain full servicing procedures; services of an A. O. Smith Company Authorized Service Technician must be employed periodically. Please read this manual before operating the product and store it carefully for future reference.
General Instructions
Safety
Your safety and the safety of your loved ones is paramount. This manual contains safety-related messages throughout various steps like installation, operation, and maintenance. These messages highlight potential hazards and educate on reducing risks. Always read and follow all safety messages.
Safety Alert Symbol: This symbol alerts you to potential hazards that can hurt you and others. All safety messages will follow this symbol and either the word "DANGER" or "WARNING".
- DANGER: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
- WARNING: Indicates a potentially hazardous situation, which if not avoided, could result in death or serious injury.
- CAUTION: Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or property damage.
WARNING: Do not use this Water Purifier if any part has been under water. Immediately contact an Authorized Service Technician to inspect the Water Purifier and replace any part of the control system that has been under water. Failure to follow this instruction can result in property damage, serious injury, or death.
Important Information
These instructions are a guide for proper installation and operation. A. O. Smith is not liable for non-adherence. For safety and to avoid damage from improper installation, it is recommended that the Water Purifier be installed by an Authorized Service Technician.
Before proceeding with installation:
- Inspect the Water Purifier and its component parts for possible damage. Do not install or attempt to repair any damaged parts. Contact the dealer or A. O. Smith Customer Care Centre if damage is detected.
- Verify that the supplied voltage corresponds to that marked on the Water Purifier manual.
About A. O. Smith
A. O. Smith enjoys a rich history of achievements, with numerous engineering and technical milestones over 144 years. The company has significantly impacted the water heater industry by bringing international quality standards to India. Established in India in 2008, A. O. Smith now enters the water purifier industry, poised for change.
[World's No. 1 Manufacturer of Water Heaters]
[ISO 9001:2015 Certified]
Manufactured by: A. O. Smith India Water Products Private Limited, Plot 300, Phase - II, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District, Karnataka - 562 112, India.
Customer Care No.: 1800-103-2468 / 1860-500-2468
Website: www.aosmithindia.com
A. O. Smith X2 Water Purifier
Key Features
- Purity through 5 Stage UV Purification (5S Technology): Sediment filter + Fine Sediment filter + Carbon block + UV lamp + UF (Ultra Fine) filter.
- Advanced UV lamp (Ultra Violet Lamp): A proven non-chemical disinfectant technology for healthy water, suitable for water with low TDS.
- Digital Display: Provides simple and intelligent information.
- UV Life Alert: Indicates in advance when the UV lamp needs to be changed.
- Advance Alert Technology: Alerts for filters and UV lamp replacement.
How does the A. O. Smith X2 Water Purifier Work?
The A. O. Smith X2 water purifier uses a 5-stage purification system. Water passes through various stages, progressively filtered to produce purified water collected in an inbuilt storage tank. UV purification technology produces germ-free potable water.
- Stage 1 - Sediment filter: Removes physical contaminants like dirt, dust, soil particles, and turbidity, improving the life of the Fine Sediment filter.
- Stage 2 - Fine Sediment filter: Removes finer physical contaminants, improving the life of the Carbon block.
- Stage 3 - Carbon block: Reduces harmful chemicals (pesticides, volatile organic compounds, residual chlorine) and adsorbs taste and odor-causing organic compounds.
- Stage 4 - UV lamp: UV rays disinfect water by altering the DNA of microorganisms like bacteria and viruses, making it healthy for drinking.
- Stage 5 - UF (Ultra Fine) filter: Removes deactivated microbial cells and cysts in the final stage.
Indicator Functions
The purifier features several indicators to display its status:
- Power ON Indicator: Shows the system is ON/OFF. If blinking, check feed water supply.
- Tank Full Indicator: Indicates the Water Purifier tank is full. NOTICE: Call A. O. Smith Customer Care Centre if the Tank Full and Power ON indicators blink continuously.
- UV Lamp Indicator: Shows when the UV lamp is not functioning. NOTICE: Call A. O. Smith Customer Care Centre if the UV Lamp indicator blinks continuously.
- Filter Change Indicator: Indicates that filters and UV lamp need replacement. It starts blinking when their life is reaching its end. When life ends, it keeps blinking, and the unit stops functioning. NOTICE: Call A. O. Smith Customer Care Centre to replace the filters and UV lamp. Note: Filters may require replacement before indicated, depending on feed water conditions.
Installation and Operation
Safety Precautions
Electrical Safety
This product is designed with high safety standards. Follow these Do's and Don'ts:
- Power plug must be used with a 230V outlet. Use only the provided plug. Do not pull out or touch the power plug with wet hands to avoid electrical shock.
- Product installation should only be done by an A. O. Smith Company Authorized Service Technician.
- Do not open the purifier for cleaning filters/UV lamp or for part replacements; this must be done only by an Authorized Service Technician.
General Safety
- WARNING: Do not open the UV housing as UV rays are harmful to humans. This must be done only by an A. O. Smith Company Authorized Service Technician.
- CAUTION: Make sure feed water is tested before installation. Do not install if TDS and Hardness exceed recommended limits (Refer page 14).
- Install the product away from direct sunlight.
How to Use
Follow these steps to dispense water:
- Turn ON the water connection through the [Ball Valve].
- Switch ON the power supply.
- To dispense water from the storage tank, push and hold the [Faucet Lever].
- To dispense water continuously, lift the [Faucet Lever] upwards for continuous flow.
- To stop the water flow, pull down the [Faucet Lever] to position 2 slowly, then to the initial position to avoid splashing.
Notices:
- Discard the first cycle of pure water before using it for consumption.
- Make sure to discard the water in the storage tank if the purifier has not been used for more than 2 days.
Troubleshooting
If your A. O. Smith X2 Water Purifier is not functioning as expected, try these troubleshooting steps. If the problem persists, contact Customer Care.
| Problem | Possible Cause(s) | Solution |
|---|---|---|
| Change in water taste | Has the purified water been stored in the tank for a long time? Filters/UV lamp may require replacement. Has the raw water quality changed? | Drain the stored water through the faucet. Call Customer Care Centre for filters/UV lamp replacement. Call Customer Care Centre. |
| Decreased flow of purified water | Check whether the tap/ball valve is closed. Filters may be clogged or damaged. | Open the tap/ball valve. Call Customer Care Centre for filters replacement. |
| Power ON LED indicator blinks continuously | Low pressure alarm is triggered, indicating the system input water pressure is not in the required range. | Check feed water supply to the purifier. If the problem persists, switch OFF the Water Purifier and call Customer Care Centre. |
| Power ON and Tank Full LED indicator blink continuously | Inlet solenoid valve error. | Switch OFF the Water Purifier and call Customer Care Centre. |
| All LED blinks continuously | Battery error. | Switch OFF the Water Purifier and call Customer Care Centre. |
| UV lamp LED blinks continuously and unit is not functioning. | UV lamp failure. | Switch OFF the Water Purifier and call Customer Care Centre. |
| Filter change LED blinks and unit is functioning. | Filters and UV lamp life is about to end. | Switch OFF the Water Purifier and call Customer Care Centre for filters and UV lamp replacement. |
| Filter change LED blinks and unit is not functioning. | Filters and UV lamp life ends. | Switch OFF the Water Purifier and call Customer Care Centre for filters and UV lamp replacement. |
Technical Specifications
| Model | X2 |
| Product Dimensions (H x D x W) | 460 mm x 260 mm x 380 mm |
| Net Weight | 6.6 kgs (approx.) |
| Gross Weight | 8.9 kgs (approx.) |
| Storage tank capacity | 5 litres (approx.) |
| Purification technology | UV Technology, 5 Stage Purifying Technology (Sediment filter + Fine Sediment filter + Carbon block + UV and + UF (Ultra fine) filter) |
| Material of construction for plastic parts | Food safe, non-toxic, engineering grade plastics |
| Input Voltage | 150-300 VAC, 50 Hz |
| Power rating (Max) | 28 Watts |
| Pressure Rating* | 5 psi to 30 psi |
| UV lamp Power Rating | 11 Watts |
| Input water temperature | 5°C to 45°C |
* If input pressure exceeds 30 psi, a pressure reducing valve needs to be installed. If pressure is lower than 5 psi, a booster pump needs to be installed. Ensure you purchase these from an A. O. Smith Company Authorized Service Technician.
Recommended Feed Water Quality for Optimum Performance
| Parameter | Limits |
|---|---|
| Total Dissolved Solids (TDS) | Up to 200 ppm |
| Total hardness | Up to 120 ppm |
| Turbidity | Up to 5 NTU |
| Iron | 0.3 ppm (max.) |
| Feed water pressure | 5 psi to 30 psi |
| Feed water temperature | 5°C to 45°C |
Warranty Terms and Conditions
Product Warranty
A. O. Smith India Water Products Private Limited warrants this Water Purifier against defects in design, workmanship, and material, subject to the following terms:
- All functional and electrical parts (except UV lamp) are warranted for one (1) year from the original purchase date.
- Customers must promptly notify the Company of any defects and allow inspection/rectification.
- The Company may retain defective parts replaced under warranty.
- Liability is limited to defects occurring under normal operation, usage, and maintenance. It excludes defects due to abuse, faulty care, unauthorized repair, or alteration.
- Warranty applies to the first purchaser/end-user only. Repaired parts are warranted for the remaining original warranty term.
- Original bill/invoice copy and a duly stamped warranty card are mandatory for repairs. Purchase date is determined by the invoice; company records or serial number may be used if the invoice is unavailable.
- A. O. Smith will make reasonable efforts for repairs/replacements but is not responsible for completing services within a specified period.
- In case of unavailable spares, A. O. Smith's depreciation rules will apply for commercial solutions.
- If an identical model is unavailable, A. O. Smith may replace it with a similar capacity product, with options for price difference payment or pro-rata refund.
- Warranty is valid within the Company Service Network coverage.
- The Company is not liable for failure to provide services under force majeure events (acts of God, government orders, war, riots, strikes, etc.).
- Customers have no claims for personal injury, sickness, death, property damage, or consequential damages arising from product use.
- A. O. Smith reserves the right to make design and specification changes without prior notice.
- Warranty does not cover accessories provided by the dealer or purchased separately.
- Warranty does not cover: Plastic/cosmetic parts, exterior finish, consumable parts (filters, UV lamp), defects from improper installation, unauthorized parts/consumables, missing/altered serial numbers, pest infestation, issues related to input water smell/discoloration, commercial use, or site-related issues (plumbing, electricity).
- Calls related to site issues (plumbing, tap leakage, electricity) will be charged even during the warranty period.
- Implied warranties are excluded to the extent permissible by law.
- This is the customer's sole and exclusive warranty. A. O. Smith disclaims other warranties and is not liable for consequential, incidental, special, punitive, or indirect damages. Total liability shall not exceed the purchase price.
- Jurisdiction for disputes is Kanakapura, Karnataka.
General Terms of Warranty
Definitions:
- "Goods" refers to items described in the purchase agreement.
- "Customer" is the original purchaser.
- "Company" is A. O. Smith India Water Products Private Limited.
- "Purchase Agreement" includes General Terms and Conditions of Sale on the Invoice.
- "Invoice" is issued by the Company or Authorized Dealer.
- "User Guide" is the installation leaflet provided by the Company.
Post Warranty
Customers can opt for a yearly Service Contract or request service on an actual basis (paying labor and spares costs). Transport expenses for post-warranty repairs are borne by the customer. Payment for replaced parts will be as per the Company's prevailing price list.
Jurisdiction
The courts of competent jurisdiction at Kanakapura, Karnataka, shall have exclusive jurisdiction over all matters arising out of any disputes related to the product.
Expert Company Service - Power of 1
- Service delivery levels vary by model.
- Service levels mentioned are applicable for metros and 'A' Class cities.
- Service level deliverables are valid up to city municipal limits only.
- Service levels may differ due to public holidays or unavoidable conditions like natural calamities or government regulations.
- Power of 1 valid service is applicable for calls registered at A. O. Smith Call Centre before 4 p.m. only.
Warranty Card
The warranty card includes sections for the Customer Copy (to be retained by the customer) and the Company Copy (to be sent back to the company). Both sections require details such as Invoice Number, Unit Serial Number, Model, Capacity, Customer Name and Address, Phone, Mobile, Email, and Dealer's Stamp and Signature.
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