User Guide for LEC models including: F.A.S.T. Response Technical Service App, F.A.S.T. Response Technical Service, App
warranty
Instructions Step 1: Select “Obtain Support” Step 2: Enter your user information Step 3: Click “Request Support” Step 4: “Scan Item” or “Select from Products” Step 5: “Request Support” from product menu Step 6: Add product images select the issue category from issue menu, and enter description of issue (optional) Step 7: Review information and click “Send”
F.A.S.T. ResponseTM Technical Service App Introduction Living Earth Crafts' (LEC) customer service app makes getting information and warranty service from LEC's global network of trained service technicians easier than ever. If your table ever needs support, you are one click away from connecting with LEC's award-winning customer service team. Easily upload pictures and ask questions. Within the app you can: · REGISTER YOUR PRODUCTS - Get the quickest service response by pre-registering your serial numbers and warranty info directly to your phone. · EXPEDITE SERVICE REQUEST - Direct contact to LEC's service department with all required information in one step. No more searching for serial numbers or tracking down contact information. · EASY TO UPLOAD PICTURES - Makes sending helpful images very simple. · VISIT WEBSITE - Easy access to view our entire selection. · CHOOSE LANGUAGE - Available in both English and Spanish. To Download iOS Android Search for "Living Earth Crafts Support" Scan OR QR Code Locating Your Product Serial Numbers To use the Living Earth Crafts app, you will need to register each LEC product you own using the product's unique serial number. On the left is a sample product label to show you how to locate the serial number. lift seat cushion to locate label Sample product label under head end of table remove access panel to locate label under foot end of table Product label placement for chairs - Product label placement for chairs with attached Product label placement for tables - underside of table top at underside of seat cushion tubs - behind access panel on left side of base head or foot end © Living Earth Crafts 2020, All Rights Reserved Instructions Registering Products Step 1: Select Register Products Step 2: Select "My Products" Step 3: Click the "+" button in the upper righthand corner Step 4: Scan or Manually input the product's Serial Number Obtaining Product Support Call To Speak with Us Step 1: Select "Obtain Support" Step 2: Enter your user information Step 3: Click "Request Support" Step 4: "Scan Item" or "Select from Products" Step 5: "Request Support" from product menu Step 6: Add product images select the issue category from issue menu, and enter description of issue (optional) Step 7: Review information and click "Send" Step 8: Send email Step 1: Click on "Obtain Support" Step 2: Click "Direct Call" and then "Continue / Yes" (to call 800-358-8292) © Living Earth Crafts 2020, All Rights ReservedAdobe PDF Library 16.0.7 Adobe InDesign 17.3 (Macintosh)