User Manual for acer models including: Nitro Desktop Computer

AN tower models UM (date) EN.book

1604098

NITRO DESKTOP COMPUTER USER’S MANUAL

This revision: March 2020 ... productive, please refer to the User’s Manual. This guide contains detailed information on such subjects as system utilities,

NITRO DESKTOP COMPUTER USER'S MANUAL

This revision: March 2020. Register your Acer product. If your new device runs on Windows OS, you may have had your product registered automatically while ...

This revision: March 2020 Register your Acer product If your new device runs on Windows OS, you may have had your product registered automatically while you start up your device ... productive, please refer to the User’s Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and ...

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NITRO DESKTOP COMPUTER USER'S MANUAL

2 -
 2020. All Rights Reserved. NITRO Desktop Computer Covers: Tower models This revision: March 2020
Important
This manual contains proprietary information that is protected by copyright laws. The information contained in this manual is subject to change without notice. Some features described in this manual may not be supported depending on the Operating System version. Images provided herein are for reference only and may contain information or features that do not apply to your computer. Acer Group shall not be liable for technical or editorial errors or omissions contained in this manual.
Register your Acer product
If your new device runs on Windows OS, you may have had your product registered automatically while you start up your device with Windows OS. Log in at www.acer.com/myproducts with the email address you registered for Windows OS to review your product record. (Reset your password if you do not know it.) If the record is not found, please follow the steps below to register. 1. Ensure you are connected to the Internet. 2. Go to www.acer.com/register-product. 3. Sign in or sign up for an Acer ID. 4. Enter S/N or SNID of your device to register it.
Model number: ________________________________________ Serial number: _________________________________________ Date of purchase: _____________________________________ Place of purchase: _____________________________________

TABLE OF CONTENTS

Table of contents - 3

First things first

5

Your guides............................................... 5 Basic care and tips for using your computer................................................... 5
Turning your computer off ....................... 5

Taking care of your computer .................. 6

Taking care of your AC adapter................ 7

Cleaning and servicing .............................. 7

Recovery

8

Creating a file history backup................. 8 Backing up your wireless and LAN drivers........................................................ 9 Creating a factory default backup ......... 9 Restoring your computer...................... 10
Reset this PC and keep my files.............. 10
Reset this PC and remove everything ... 11

Connecting to the Internet

13

Connecting to a wireless network ....... 13
Connecting to a wireless LAN................. 13

Connecting with a cable........................ 14
Built-in network feature .......................... 14

Using a Bluetooth connection

15

Enabling and disabling Bluetooth........ 15
Enable Bluetooth and add a device ....... 15

Securing your computer

18

Using passwords.................................... 18
Entering passwords ................................. 18

BIOS utility

20

Boot sequence........................................ 20 Setting passwords.................................. 20

Power management

21

Saving power .......................................... 21

Ports and connectors

23

USB 3.2 Gen 1 information ...................... 23

USB 3.2 Gen 2 information ...................... 24

Rear panel audio ports ............................ 24

Universal Serial Bus (USB)

25

USB Type-C port

26

HDMI

27

SD card reader

28

Video and audio connectors

29

Connecting a monitor........................... 29 Headphones and microphone............. 29

Frequently asked questions

31

Requesting service ................................ 33 Tips and hints for using Windows 10.. 35

How do I get to Start? .............................. 35

How do I turn off my computer? ............ 35

How do I unlock my computer? .............. 35

How do I set the alarm? ........................... 37

Where are my apps?................................. 37

What is a Microsoft ID (account)? ........... 38

How do I check for Windows updates? .. 39

Where can I get more information? ....... 39

Troubleshooting .................................... 40
Troubleshooting tips ................................ 40

Error messages ......................................... 40

Internet and online security

42

First steps on the net ............................ 42
Protecting your computer ....................... 42

Choose an Internet Service Provider ..... 42

Network connections ............................... 43

Surf the Net! .............................................. 45

Internet security software ....................... 45

Playing Blu-Ray or DVD movies

51

Getting started...
In this section you will find:
 Useful information on caring for your computer and your health
 How to create recovery backups  Guidelines for connecting to a network and using Bluetooth  Information on using Acer's bundled software

FIRST THINGS FIRST

First things first - 5

We would like to thank you for making this Acer desktop computer your choice for meeting your computing needs.
Your guides
To help you use your Acer desktop computer, we have designed a set of guides: First off, the Setup Guide (or Setup Poster) helps you get started with setting up your computer. For more on how your computer can help you to be more productive, please refer to the User's Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. Once you have connected to the internet, you can download updates for your computer from: http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage. 2. Scroll down to Drivers and Manuals and search for your model
by pasting in or manually entering the serial number, SNID, or product model. 3. From this page you can also download and install the Acer identification utility that will automatically detect your computer's serial number and SNID and allow you to copy it to the clipboard. 4. Once you have found your product model, any updates, or documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:  Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.

6 - First things first
 Right-click the Windows Start button > Shut down or sign out > Shut down.
If you need to power down the computer for a short while, but don't want to completely shut it down, you can put it to Sleep by doing any of the following:  Press the power button.  Press the sleep hotkey.  Press the Windows key or select the Windows Start button, select
Power > Sleep.  Right-click the Windows Start button > Shut down or sign out >
Sleep.
Note
If you cannot power off the computer normally, press and hold the power button for up to ten seconds to shut down the computer. If you turn off the computer and want to turn it on again, wait at least two seconds before powering up.
Taking care of your computer
Your computer will serve you well if you take care of it.  Only use the adapter provided with your device, or an Acer-
approved adapter to power your device.  Do not expose the computer to direct sunlight. Do not place it
near sources of heat, such as a radiator.  Do not expose the computer to temperatures below 0 C (32 F)
or above 50 C (122 F).  Do not subject the computer to magnetic fields.  Do not expose the computer to rain or moisture.  Do not spill water or any liquid on the computer.  Do not subject the computer to heavy shock or vibration.  Do not expose the computer to dust or dirt.  Never place objects on top of the computer.  Do not slam the computer display when you close it.

 Never place the computer on uneven surfaces. WARNING: Hot surface. Do not touch.

First things first - 7

Taking care of your AC adapter
Here are some ways to take care of your AC adapter:  Do not connect the adapter to any other device.  Do not step on the power cord or place heavy objects on top of
it. Route the power cord and any cables away from where people walk.  When unplugging the power cord, do not pull on the cord itself but pull on the plug.  The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord. Also, the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps: 1. Turn off the computer. 2. Disconnect the AC adapter. 3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners. If your computer is dropped or visibly damaged, or does not work normally, please contact your nearest authorized Acer service center.

8 - Recovery

RECOVERY

If you are having trouble with your computer, and the frequently asked questions (see Got a question? on page 30) do not help, you can recover your computer. This section describes the recovery tools available on your computer. Acer provides Acer Care Center, which allows you to reset your PC, refresh your PC, backup files/data or create a factory default backup. If you cannot access Acer Care Center, click Settings in the Start menu, select Update & Security and then click Recovery.
Note
Acer Care Center vary depending on model or Operating System.
Creating a file history backup
Recovery Management allows you to quickly and easily back up your files and restore them if the originals are lost, damaged or deleted. 1. From Start, select Care Center then Recovery Management. 2. Select the Backup tab and click Get started for Create backup to
open the Backup window. 3. Plug in the USB drive (or a portable external hard drive) and
click + to add a drive. Select the USB drive from the drop-down list. 4. Click More options to select back-up options which best fit your needs, such as schedule the backup interval, how long you want to keep those backups (default is Forever), which folders to be backed up or be excluded. Click Back up now to continue. 5. Follow the process until it completes.

Recovery - 9
6. Unplug the USB drive (or a portable external hard drive) and label it clearly.
Important
Write a unique, descriptive label on the backup, such as 'File History Recovery Backup'. Make sure you keep the backup in a safe place that you will remember.
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to install the wireless and LAN drivers if you install another operating system. 1. From Start, select Care Center then Recovery Management. 2. Select the Backup tab and click Get started for Backup wireless
and LAN drivers. Choose a folder to save your drivers and select OK. 3. You will be shown the backup progress on the screen.
Creating a factory default backup
Recovery Management allows you to quickly and easily back up your operating system, installed apps and data. 1. From Start, select Care Center then Recovery Management. 2. Select the Backup tab and click Get started for Create backup to
open the Backup window. 3. Click Go to Backup and Restore (Windows 7). 4. Click Security and Maintenance in the bottom left of the page
and click Recovery. 5. Select Create a recovery drive to open the Recovery Drive
window. 6. Make sure Back up system files to the recovery drive is
selected and click Next. 7. Plug in the USB drive and wait for the PC to detect the USB drive
then click Next. 8. Everything on the drive will be deleted. Click Create to continue. 9. You will be shown the backup progress on the screen.

10 - Recovery
10.Follow the process until it completes. 11.Unplug the USB drive and label it clearly.
Important
Write a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember.
Note
Since the recovery backup requires at least 8 GB of storage after formatting, it is recommended to use a USB drive with a capacity of 16 GB or larger.
Restoring your computer
Recovery Management allows you to quickly and easily restore your computer back to its default status. You can choose to keep your files or remove them before reinstalling Windows.
Reset this PC and keep my files
1. From Start, select Care Center then Recovery Management. 2. Select the Restore tab and click Get started to open the Recovery
window. 3. Click Get started to Choose an option. Select Keep my files to
refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue.
Important
If you have apps installed on your PC, they will be removed. If you'd like not to restore apps and setting that came with your PC, go to Change settings and turn off the option to not restore preinstalled apps that came with this PC before proceeding the restore progress. Click Confirm to continue.

Recovery - 11
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue. This will take a while and your PC will restart.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes. 8. When your PC has completed the reset process, Windows will
have been reset back to its factory default settings without removing your personal files.
Reset this PC and remove everything
1. From Start, select Care Center then Recovery Management. 2. Select the Restore tab and click Get Started to open the Recovery
window. 3. Click Get started to Choose an option. Select Remove
everything to reset your PC back to its factory default. 4. Click Change settings to choose restore settings (Data erasure
and Data drives) which best fit your needs. Then click Confirm to continue. 5. Make sure all settings are properly made, click Next to continue.
Warning
Turn on "Data erasure" will remove all of your personal files and accounts, along with pre-existing drivers that may affect your Windows installation.
6. Click Reset to continue. 7. You will be shown the reset progress on the screen. The screen
will turn off during the reset process. 8. The screen will turn back on when it is installing Windows. Your
PC will restart several times during the reset process. 9. Follow the process until it completes.

12 - Recovery
10.When your PC has completed the reset process, Windows will use factory default settings.

Connecting to the Internet - 13
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections, and getting connected to the internet. For detailed information, please refer to Network connections on page 43. Your computer's built-in network features make it easy for you to connect your computer to the internet using a cable or a wireless connection. First though, in order to connect to the internet, you'll need to sign up for internet services from an ISP (Internet Service Provider) -- usually a phone or cable company -- that will have to go to your home or office to set up internet service. The ISP will install a small box, a router or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can link two or more computers without using wires. Once connected to WLAN, you can access the internet. You can also share files, other devices, and even your internet connection itself. Your computer's wireless connection is turned on by default and Windows will detect and display a list of available networks during setup. Select your network and enter the password if required. You can use the network management options to turn your wireless network on/off or control what is shared over the network. To connect to a wireless network, please follow the steps below.

14 - Connecting to the Internet
1. Ensure you have a wireless router/access point and current internet connection through the ISP of your choice. Make a note of the wireless network's name and password (if necessary).
Note
Please refer to your ISP or router documentation for details on connecting to the internet.
2. Click Network icon in the notification area.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
3. You will see a list of available wireless networks. Select the one you wish to use.
4. Once you select a wireless network, select Connect. 5. If required, enter the network's password.
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a network cable into the network port on your computer, and the other end into a port on your router (refer to the image below.) Then, you'll be ready to get online.

Using a Bluetooth connection - 15
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices. Bluetooth-enabled devices include computers, cell phones, tablets, wireless headsets, and keyboards. To use Bluetooth, you must ensure the following: 1. Bluetooth is enabled on both devices. 2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your computer, this may be an external switch, a software setting, or a separate Bluetooth dongle plugged into the computer's USB port (if no internal Bluetooth adapter is available).
Note
Please check your devices owner's manual to determine how to turn on its Bluetooth adapter.
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer's Bluetooth adapter. This means it must first be authenticated for security purposes. You only need to pair once. After that, simply turning on the Bluetooth adapter of both devices will connect them. Bluetooth on your computer is disabled by default. To enable your computer's Bluetooth adapter, do the following: 1. Press the Windows key or select the Windows Start button >
Settings > Devices > Bluetooth & other devices, and click the toggle under Bluetooth to enable/disable it. 2. Click on Add Bluetooth or other device then select the device that you want to add. 3. Your computer will automatically start searching for devices, as well as make itself visible to other devices.

16 - Using a Bluetooth connection
4. Select the device you wish to pair from the list of discovered devices.
5. After pairing, if there is a code displaying on the screen, enter that code on the device to proceed the connection.
Note
Some devices using older versions of the Bluetooth technology require both devices to enter a PIN. In the case of one of the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device's user manual for more information.
You can also enter the Bluetooth settings by selecting the Notifications icon in the lower right-hand corner of the screen to open the Notifications pane. From here, you can enable or disable Bluetooth or right-click on Bluetooth > Go to Settings to enter the Bluetooth settings.

Keeping your computer and data safe...
In this section you will find:
 How to secure your computer  Setting passwords

18 - Securing your computer
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of. Learn how to protect and take care of your computer.
Using passwords
Passwords protect your computer from unauthorized access. Setting these passwords creates several different levels of protection for your computer and data:  Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the BIOS utility. See Setting passwords on page 20.  User Password secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from Hibernation (if available) for maximum security.  Password on Boot secures your computer against unauthorized use. Combine the use of this password with password checkpoints on boot-up and resume from Hibernation (if available) for maximum security.
Important
Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center.
Entering passwords
When a password is set, a password prompt appears in the center of the display screen.  When the Supervisor Password is set, a prompt appears when
you enter the BIOS utility.  Type the Supervisor Password and press Enter to access the
BIOS utility. If you enter the password incorrectly, a warning message appears. Try again and press Enter.

Securing your computer - 19
 When the User Password is set and the password on boot parameter is enabled, a prompt appears at boot-up.
 Type the User Password and press Enter to use the computer. If you enter the password incorrectly, a warning message appears. Try again and press Enter.
Important
You have three chances to enter a password. If you fail to enter the password correctly after three tries, the system halts. Press and hold the power button for four seconds to shut down the computer. Then turn on the computer again, and try again.

20 - BIOS utility

BIOS UTILITY

The BIOS utility is a hardware configuration program built into your computer's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press F2 while the computer logo is being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility, then select Boot from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select Security from the categories listed on the top of the screen. Find Set Supervisor Password and enter a password to enable this feature. Once you have entered a password for this feature, you may then enable/disable Password on Boot. Remember to select F10 to properly save and exit the BIOS utility when you are done making changes.

POWER MANAGEMENT

Power management - 21

This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period of time, the computer stops some or all of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small amount of power to check for signals to start. If you prefer to reduce your computer's power requirements and environmental impact, turn off Fast startup:
Note
If Fast startup is off, your computer will take longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN).
1. Press the Windows key or select the Windows Start button then select Settings > System > Power & sleep.
2. Select Additional power settings. 3. Select Choose what the power buttons do. 4. Select Change settings that are currently unavailable. 5. Scroll down and disable Turn on fast startup. 6. Select Save changes.

Ports and connectors...
In this section you will find:
 Information on the ports and connectors fitted to your computer

Ports and connectors - 23
PORTS AND CONNECTORS

The tables below indicate what the different icons represent.
Note
The ports and connectors listed below may not be available on all models.

Icon

Item Power button

Icon

Item Serial port

Microphone jack

Speaker or headphone jack

USB port

External display (VGA) connector

RJ-45 Ethernet connector

DP

Line-out / speaker-out jack

DVI

Recovery button

Kensington lock slot

Line-in jack Audio combo-jack
HDMI port
DC-in jack DisplayPort DVI port USB port with poweroff charging USB Type-C port

USB 3.2 Gen 1 information
 USB 3.2 Gen 1 compatible ports are blue.  Compatible with 3.2 Gen 1 and earlier devices.  For optimal performance, use 3.2 Gen 1-certified devices.

24 - Ports and connectors
 Defined by the 3.2 Gen 1 specification (SuperSpeed USB).

USB 3.2 Gen 2 information
 USB 3.2 Gen 2 compatible ports are red.  Compatible with 3.2 Gen 2 and earlier devices.  For optimal performance, use 3.2 Gen 2-certified devices.  Defined by the 3.2 Gen 2 specification (SuperSpeed USB).

Rear panel audio ports

The table below indicates the functions of the audio jacks on the rear panel (if available).

Icon color
Blue

Headset

Stereo

Quadrophoni c

5.1-channel

Rear

Rear

Green

Headset

Front

Front

Front

Blue

Mic-in

Mic-in

Mic-in

Center/ woofer

Universal Serial Bus (USB) - 25
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB peripherals, such as a mouse, an external keyboard, additional storage (external hard disks), or any other compatible device.
Note
Two USB standards are currently available on Acer computers: USB 2.0 (Highspeed USB) and USB 3.2 Gen 1 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB 3.2 Gen 1 ports have a blue tongue. For best performance, USB 3.2 Gen 1 devices should always be plugged into USB 3.2 Gen 1 ports. Consult your device's documentation to see which standard it supports.
You can also charge devices such as tablets, smartphones, or other devices through a USB port. Some USB 3.2 Gen 1 ports support charging devices when the computer is in Hibernate or turned off. Additionally, you can use a USB hub to connect multiple devices to a single USB port.
Important
When removing a USB storage device, you should right-click on the USB icon in the Windows task bar and select "Eject " to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.

26 - USB Type-C port

USB TYPE-C PORT

A USB Type-C port is a connector that allows you to easily connect USB Type-C peripherals, such as additional storage (e.g. an external drive), or any other compatible device.
The Type-C port is reversable; connectors may be inserted with either side up.

Note
On Acer computers USB Type-C ports support up to USB 3.2 (SuperSpeed USB, 10 Gbps). Other USB devices with a USB Type-C connector are supported, but transfer speed may be reduced and certain functions will be disabled (such as Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the USB icon in the Windows task bar and select "Eject " to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.

HDMI

HDMI - 27

HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality.

28 - SD card reader

SD CARD READER

SD (Secure Digital) cards are used in a wide selection of digital cameras, tablets, media players and cellular phones.
Inserting an SD card
1. Align the card so that the connector points towards the port, with the connectors facing down.
2. Carefully slide the card into the port. If you find you need to use any force to insert the card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card will extend from beyond the slot. If the card contains some files, the Windows AutoPlay window may appear (this depends on the contents of the card) and ask you if you wish to use a program to access the contents of the card.
Important
When removing an SD card, you should right-click on the USB icon in the Windows task bar and select "Eject " to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the same overall design. SD cards contain up to 4 GB; SDHC cards contain up to 32 GB; and SDXC cards can contain up to 2048 GB (2 TB). Your computer provides an SDHC or SDXC compatible card reader.
Note
SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type.

Video and audio connectors - 29
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of port available depends on your computer's configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power switch is turned off.
2. Attach the video cable to the monitor port on the computer. 3. Connect the monitor power cable and plug it into a properly
grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer. 6. The correct resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the computer.
Note
To access the display controls, right-click anywhere on the desktop and select Display settings.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect audio devices. Use the headphone port to plug in stereo headphones or powered speakers; connecting an audio device to the headphone port disables the built-in speakers. Use the microphone port to connect an external microphone; connecting a microphone disables the built-in microphone.
Note
Some computers have a single "combo" port that allows you to use single-pin headsets with a built-in microphone. These headsets are most commonly used with smartphones.

Got a question?
In this section you will find:
 Frequently asked questions  Tips for using Windows 10  Troubleshooting information  How to protect yourself while online  Where to find Acer service center contact information

Frequently asked questions - 31
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer has a power indicator, it will be off); if there is no power, check the following:  If you are using on the battery, it may be low and unable to
power the computer. Connect the AC adapter to recharge the battery pack. You may need to wait a few minutes before trying to turn your computer on again.  Make sure that the AC adapter is properly plugged into the computer and to the power outlet. If power is being supplied to the computer, check the following:  Is a disc in the optical drive? Remove it and press Ctrl + Alt + Del to restart the system.  Do you have a USB storage device (USB drive or smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del to restart the system.
Nothing appears on the screen.
The computer's power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display back on, three things might be the cause:  The brightness level might be too low. Use the Brightness up
hotkey to adjust the brightness level.  The display device might be set to an external monitor. Press
the display toggle hotkey to toggle the display back to the computer.

32 - Frequently asked questions
 The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power button to resume.
No audio is heard from the computer.
Check the following:  The volume may be muted. Look at the volume control
(speaker) icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume.  The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control hotkeys to adjust the volume.  If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.
I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Insert the tip of a pen or straightened-out paperclip into the hole and push to eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose.
The printer does not work.
 Make sure that the printer is connected to a power outlet and that it is turned on.
 Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.

I want to restore my computer to its original settings.

Frequently asked questions - 33

Note
If your system is the multilingual version, the operating system and language you choose when you first turn on the system will be the only option for future recovery operations.
This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer.

Warning
Your C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option.
Before performing a restore operation, please check the BIOS settings. 1. If there is a D2D Recovery setting in Main, make sure it is
Enabled. 2. Exit the BIOS utility and save changes. The system will reboot.
Note
To access the BIOS utility, press F2 when you see the Acer logo during boot up.
For more information, see Restoring your computer on page 10.
Requesting service
Before you call
Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

34 - Frequently asked questions
You are required to provide the following information: Name: Address: Telephone number: Machine and model type: Serial number: Date of purchase:

Frequently ask
Frequently asked questions - 35
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started.
How do I get to Start?
Press the Windows key or select the Windows Start button on the lower left-hand corner of the screen. Selecting it will open Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button to show a list of installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button and select the power icon > Shut down. You can also turn off the computer by right-clicking the Windows Start button > Shut down or sign out > Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer running, but not be disturbed by notifications. Press the Windows key or select the Windows Start button and select Settings > System > Notifications & actions. From here you can enable/disable notifications for all of your apps or choose which apps to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue.

36 - Frequently asked questions
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a slideshow of images, or to show you quick status and notifications to suit your personal needs. To change the background, press the Windows key or select the Windows Start button and select Settings > Personalization > Lock screen. From here you can:  Select a background image for the lock screen  Turn the Slideshow on or off  Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the Windows Start button and select Settings > Personalization.
2. Under Lock screen, select Slideshow. 3. Select Add a folder and open the folder you wish to use (your
Pictures folder will open by default). Select Choose this folder to add the folder to the lock screen slideshow. 4. Select a folder and select Remove to remove the folder from the lock screen slideshow. 5. Change the other settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on Start that you want it to appear. Other tiles will be moved to accommodate the tile in its new location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to arrange Start to your liking. Right-click on an app and select Pin to Start to create a new group on Start. From here, you can drag the tile to an existing group on Start. You can give the group(s) a name and arrange the tiles within the groups to suit your needs.

Frequently asked questions - 37
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a size from the menu that appears.
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the screen and type 'Resolution' in the text box to display the results; select Change the resolution of the display. Alternatively, you can also right-click anywhere on the desktop and select Display settings > Display.
How do I set the alarm?
Your computer can act as an alarm clock. Type 'Alarms' to search for the Alarms & Clock app. 1. Select an alarm from the list, or select the + in the lower-right
corner to create a new alarm. 2. Enter the Alarm name. 3. Set the time by choosing the hour and minute. 4. Choose which days the alarm should go off. 5. Select the sound notification. 6. Select the snooze time. 7. Select the Save icon in the bottom right-hand corner to save the
alarm. 8. Select On or Off to activate or deactivate the alarm.
Note
The alarm will only sound if your computer is awake at the set time.
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and click search box, start typing the name of the app you would like to open.

38 - Frequently asked questions
How do I make an app appear on Start?
If you're in all apps list and you want to make an app appear on Start, right-click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove the tile from Start.
How do I make an app appear on my taskbar?
If you're in all apps list and you want to make an app appear on the taskbar, right-click an app or tile and select More > Pin to taskbar.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps from Microsoft Store.
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and click search box. Type the name of the app you would like to open. Alternatively, open all apps list and scroll to 'Windows Accessories' to see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to sign in to Windows. You can use any email address, but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites. When you sign in to your PC with a Microsoft account, you'll connect your PC to the people, files, and devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID.

Frequently asked questions - 39
How do I get one?
If you've already installed Windows 10 and didn't sign in with a Microsoft account or you don't have a Microsoft account and want to get one, press the Windows key or select the Windows Start button > Settings > Accounts > Sign in with a Microsoft account instead, and follow the onscreen instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings > Update & Security > Windows Update. Select Advanced options to configure the settings.
Where can I get more information?
For more information please visit the following pages:  Windows 10 information: www.microsoft.com  Support FAQs: support.acer.com

40 - Frequently asked questions

Frequently asked questions

Troubleshooting
This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages Corrective action

CMOS battery bad

Contact your dealer or an authorized service center.

CMOS checksum Contact your dealer or an authorized service

error

center.

Disk boot failure

Insert a system (bootable) disk, then press Enter to reboot.

Equipment configuration error

Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized service center.

Frequently asked questions - 41

Error messages Corrective action

Hard disk 0 extended type error

Contact your dealer or an authorized service center.

I/O parity error

Contact your dealer or an authorized service center.

Keyboard error or no keyboard connected

Contact your dealer or an authorized service center.

Keyboard interface Contact your dealer or an authorized service

error

center.

Memory size mismatch

Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.

If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.

42 - Internet and online security
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the internet (see Internet security software on page 45). A comprehensive internet security program is offered when you first start your computer. You should activate this protection as soon as possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily computing. Just a few simple steps can connect you to a vast collection of knowledge and communication tools. To accomplish these steps you should first select an Internet Service Provider (ISP), which supplies the connection between your computer and the internet. You should research the ISPs available in your region, not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the internet (you may need additional software or a special `box' that connects to your phone line).
Connection types
Depending on your computer model, your location and your communication needs, you have several ways to connect to the internet.
Dial-up
Some computers include a telephone dial-up (`modem') connector. This allows you to connect to the internet using your telephone line. With a dial-up connection, you cannot use the

Internet and online security - 43
modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the internet as the connection speed is low and connection time is typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an `always-on' connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the internet (this requires a `micro-filter' on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped phone exchange (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable internet connection. As the connection is always-on, it is generally charged at fixed monthly rates.
Note
A DSL connection requires an appropriate modem. A modem is usually provided by the ISP when you register. Many of these modems include an `router' that provides network and Wi-Fi access.
Cable
A cable connection provides fast and always-on internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the internet.
Network connections
A LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an internet connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).

44 - Internet and online security
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may link two or more computers without using wires. Setting up a wireless network is easy and allows you to share files, peripheral devices and an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network, for example a printer or scanner. Also you can share an internet connection with other computers in your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data into the surrounding environment. Access points act as a mediator between wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their services. Read carefully the documentation supplied with your Access point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type of cable may also be used to connect peripheral devices to the access point.

Internet and online security - 45
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns the network connection on or off. You may also turn your wireless network on or off, or control what is shared over the network with the network management options.
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch off all devices before boarding an aircraft; they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal. After take off, ask the cabin crew if you may enable Wi-Fi.
Surf the Net!
To surf the internet, you need a program called an internet browser. Microsoft Edge provides an easy and secure web browsing experience. As soon as you have your internet access installed and you are connected, from the Start Menu, click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com. Acer is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with Norton to offer you security for all your devices.

46 - Internet and online security
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting your identity and financial data from viruses, spyware, malware and other online threats. Learn more about how to stay safe online and how to stay protected after your introductory subscription ends.
Note
Specifications vary depending on model or Operating System.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the tactics they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities, as they are the easiest way to sneak malware into a user's device unnoticed, sometimes with little action on the user's part. Immediately after a software manufacturer announces an update, hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed. How to stay safe: Perform any and all software updates as soon as they are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business colleague that you know but seem a little odd. Maybe they didn't capitalize your name or there are misspellings. The email might be from cybercriminals who are trying to fool you into sending them your credit card number, social security number, or logging into a fake bank website that looks like yours but really isn't. How to stay safe: Use a strong antispam filter. If an email looks strange, don't click on anything and delete it immediately. Instead manually launch a browser and type in your bank's website address and log-in yourself.

Internet and online security - 47
Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you on the phone saying they're Technical Support from a trusted company like Norton or Microsoft and that you have a virus. The main motive behind these scams is to extort money from the victim. Cybercriminals can also install malware such as keylogging software or backdoor Trojans in order to gain access to personal information. How to stay safe: Don't fall for phone calls that tell you your software or computer isn't working. Never give your personal information like social security or credit card numbers to someone that you don't know over the phone.
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak onto your device or trick you into providing private information to them directly. Here are a few of the types of malware they like to deploy once they've got into a device and what to do if you're ever infected.
Ransomware
A form of malware that will encrypt personal data files on your computer and attached devices. Encryption converts files into another format, that can only be opened with a specific decryption key. Once the ransomware installs itself, it will display a warning message that the computer is now locked. The user is given a specific amount of money to pay as a "fine" and a timeframe in which to pay. Even if paid, the criminal might choose to not unencrypt the files anyway! What to do if you're infected: Avoid getting infected in the first place by staying protected with internet security software like Norton Security. Also, perform regular backups of all your data either online or to a separate external hard drive that is only attached to your computer while performing the backup. Ransomware has been known to lock access to external hard drives attached to the computer.

48 - Internet and online security
If you are infected with ransomware, think twice before you pay the ransom. There is no guarantee the cybercriminal will unlock your files and you'll be funding them to prey upon another innocent victim.
Botnets
A botnet is a string of infected, connected computers coordinated together to perform a task. Botnets gain access to your machine through some piece of malicious coding. Once the software is downloaded, the botnet will now contact its master computer and let it know that everything is ready to go. Now your computer, phone, tablet, or IoT device is entirely under the control of the person who created the botnet. Most people who are infected with botnets aren't even aware that their computer's security has become compromised! What to do if you're infected: If you're infected you probably don't realize it as bots are notoriously quiet. Your Internet Service Provider might send you a notification alerting you that they found a threat on your network and that you need to remove the bot. If you have a bot, use internet security software like Norton Security to scan all of your devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software programs for years now; however, a virus is just one type of malicious threat. A virus is classified as a self-replicating piece of malicious code that travels by inserting itself into files or programs. What to do if you're infected: Take steps to avoid infection by staying protected with internet security software like Norton Security. If you subscribed to Norton Security and think you may have a virus, contact Norton's on-call technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee shop to the hotels and airports you visit while traveling. While public Wi-Fi has made our lives a little easier, it also poses

Internet and online security - 49
security risks to the personal information available on our laptops and smartphones. A virtual private network (VPN) gives you online privacy and anonymity by creating a private network from a public internet connection. VPNs mask your internet protocol (IP) address so your online actions are virtually untraceable as well as secure. One of the biggest security risks on public Wi-Fi are manin-the-middle attacks (MITM). These attacks are akin to eavesdropping. Data is sent from point A (computer) to point B (server/website), and an attacker can get in-between these transmissions. They then set up tools programmed to "listen in" on transmissions, intercept data that is specifically targeted as valuable, and capture the data, such as your login credentials and passwords. Use a virtual private network (VPN) to ensure your privacy and anonymity are protected when you use public Wi-Fi. VPN services can encrypt all the data that you send and receive while using a public Wi-Fi hotspot, securing your information from hackers and other users of the same connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By adopting a few basic behaviors, you can make big strides in reducing cybercrime risk:  Protect your accounts with strong, unique passwords that use a
combination of at least 10 uppercase and lowercase letters, symbols and numbers.  Don't click on random links or open unsolicited messages and attachments-particularly from people you don't know.  Don't access any personal information or social media accounts over unprotected Wi-Fi networks.  Use security software on your devices to help protect yourself from the latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.

50 - Internet and online security
Windows Updates
If you have an active internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves erratically, crashes unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.

Playing Blu-Ray or DVD movies - 51
PLAYING BLU-RAY OR DVD MOVIES

If your computer is equipped with a Blu-Ray or DVD drive, you can play movies on your computer or on a high-definition TV via HDMI.
1. Insert the disc into the drive.
2. After a few seconds, the movie will start playing.
3. If the movie does not start playing, open your movie playback program and open the disc from the File menu.

Important
When you launch the DVD player for the first time, the program asks you to enter the region code. DVDs are available for 6 regions.

Region code Country or region

1

USA, Canada

2

Europe, Middle East, South Africa, Japan

3

Southeast Asia, Taiwan, South Korea

4

Latin America, Australia, New Zealand

5

Former USSR, parts of Africa, India

6

People's Republic of China

Note
To change the region code, insert a DVD movie of a different region into the DVD drive. Once your DVD drive is set to a region code, it will only play DVDs for that region. You can set the region code a maximum of five times (including the first time), after which the last region code set will remain permanent. Recovering your hard disk does not reset the number of times the region code has been set.



References

Acrobat Distiller 11.0 (Windows)