This guide provides Amazon's Vendor partners with essential information, best practice guidelines, and requirements for fulfilling, preparing, and transporting Purchase Orders to Amazon's Fulfilment Centres (FCs). The policies and procedures are designed to maximize operational efficiencies and maintain high safety and quality standards for both Amazon and vendors.
Adherence to these guidelines is crucial. Failure to comply may result in delays in receiving goods, payment delays, or chargebacks. For a comprehensive list of chargebacks and their rates, please refer to the Vendor Operational Performance section within Vendor Central.
Key topics covered include:
- Fulfilment of Purchase Orders
- Packing Inventory (Item Packaging, Carton Packaging, Pallet Building)
- Labelling Requirements (General, Item, Outer Carton, Pallet)
- Documents Required for Shipments (Bill of Lading)
- Information Required for Shipment (Advanced Shipment Notification - ASN)
- Transporting Shipments (Amazon Paid Freight, Vendor Paid Freight, Appointment Process)
- Loading Shipments
- Vendor Operational Performance and Chargebacks
- Stock Returns
- International Shipments
- EU Inbound Preferred Carrier Programme
For detailed information on specific procedures and requirements, please consult the relevant sections and appendices within this document.
