De'Longhi Coffee Machine Money Back Guarantee

Offer Overview

The offer is valid for purchases made between 00:01 GMT on 15 March 2023 and 23:59 BST on 15 September 2023. To be eligible for a refund, you must apply for it between 30 and 100 days from the date of purchase. Proof of purchase is required, and the offer is limited to one application per De'Longhi Coffee Machine per household. You will be asked to provide a reason for returning the product.

Eligibility and Terms

• This offer is open to all UK residents aged 18 years and over, excluding employees of the promoter and their families, friends, agents, and anyone professionally connected to the promotion.
• You must be the owner of the Qualifying Product to make a claim.
• The offer is limited to a single application per household during the promotion period.
• Bulk, trade, third-party, wholesaler, or distributor applications will not be accepted.
• Claims cannot be made via any retailer or in store.

Qualifying Products

The offer is limited to specific De'Longhi Coffee Machine models. The following is a list of qualifying products:

Participating Retailers

Products must be purchased from participating UK retailers. The retailer must be detailed on the purchase receipt along with the qualifying product value in GBP (£). Participating retailers include:

• Amazon UK
• AO
• Argos
• Appliances Direct
• Currys
• Elys
• Fenwick
• Harrods
• Hughes
• Jarrold
• John Lewis
• Lakeland
• Nisbets
• QVC
• Robert Dyas
• Very

How to Claim

1. Access the dedicated website: www.delonghirewards.co.uk/moneyback and follow the online instructions.
2. You will need to provide your name, full address (including postcode), the qualifying product purchased, date of purchase, purchase price, and reason for return.
3. A copy of your purchase receipt (scan or photograph) is required, which must detail the retailer, the qualifying product, and the purchase price in GBP (£). If these details are not on the receipt, or if you do not have a receipt, the application will not be processed.

Claim Processing and Refunds

• If your application is accepted, you will receive an email confirming this within 10 working days, with instructions on how to return your qualifying product.
• Returns must be made within 28 days of receiving the acceptance email. It is recommended to obtain proof of postage and ensure adequate courier insurance.
• De'Longhi will not accept liability for additional costs associated with return postage.
• Returned products will be quality checked. De'Longhi reserves the right to deduct costs for missing items or damage. You will be notified of any reduced refund amount via email within 28 days of the quality check.
• If your application is rejected, you will receive an email detailing the reason. If proof of purchase needs to be resupplied, it must be done within 14 days of the rejection email.
• Refunds will be processed via bank transfer to the name, address, and account details supplied on the application. Please allow 28 working days after the return is accepted for the bank transfer to be made, plus an additional 5 days for the transfer to clear.
• The refund amount will not include postage costs for returning the qualifying product.

General Terms and Conditions

• This offer cannot be combined with any other promotion run by the promoter.
• You may not transfer or assign your rights and obligations under these terms and conditions.
• This promotion does not affect your statutory rights.
• By participating, you agree to these terms and conditions, available at https://www.delonghi.com/en-gb/mbg-terms.
• The Promoter reserves the right to refuse a refund to anyone in breach of these terms and conditions.
• The Promoter may amend or withdraw this promotion at any time without prior notice, but claims for eligible purchases made before termination will still be honored.
• The Promoter's decision is final and binding.
• Participant information will be used solely for the administration of this promotion, unless opting in for future communications. Information will not be disclosed to third parties not involved in the promotion, except as required by law. For privacy policy details, visit https://delonghirewards.co.uk/moneyback/privacy-policy.
• The Data Controller is Kenwood Limited. The Data Processor is the Marketing Lounge Partnership.
• These terms and conditions are governed by English law and subject to the exclusive jurisdiction of English courts.
• The Promoter of this Promotion is Kenwood Limited.