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User Guide for Starkey models including: Fall Detection and Alerts App, Fall Detection and Alerts, App
Thrive Hearing Control App | StarkeyPro
File Info : application/pdf, 4 Pages, 1.26MB
DocumentDocumentQUICKTIP Fall Detection and Alerts System Setup User Ensure Auto Alert and/or Manual Alert have been enabled in the hearing aids by the hearing professional. Additional setup must be completed in the Thrive Hearing Control app for the system to be active. 1 Load the Thrive app: For more information, see the Thrive Hearing Control Setup QuickTIPs. The Fall Alert feature is available in both the Advanced and Basic app modes. Settings Fall Alert Fall Alert 4 2 The Fall Alert feature requires Cloud sign-in; please ensure you are signed in. Auto Alert Automatically alerts your contacts when your hearing aids detect a fall. 3 To begin setup, select Settings > Fall Alert. 4 Auto Alert and/or Manual Alert will be checked if enabled by the hearing professional. Tap Begin Fall Alert Setup. 5 Preview Alert indicators by tapping each 3 button to listen for familiarization. Begin Fall Alert Setup Auto Alert Close Auto Alert Manual Alert Close Manual Alert Alert Receive Close Back Counication Failure Close When your hearing aids detect a fall, Thrive will automatically send an alert text message and your location to your contact(s). Once sent, you will hear an indicator through your hearing aids. Play the indicator below. 5 Alert Sent Next Auto Alert Sent When you need to manually send an alert text message and your location to your contact(s), you can push and hold the button on your hearing aids. Once sent, you will hear an indicator through your hearing aids. Play the indicator below. Alert Sent Next Manual Alert Sent When your contact has received and opened your alert text message, you will hear an indicator through your hearing aids. Play the indicator below. Alert Receive Next Alert Received If there is a communication failure while trying to send an alert text message, you will hear a tonal indicator through your hearing aids. Play the indicator below. No Alert Sent Connection Failure Next Communication Failure User (Continued) 6 Enter your name as you wish it to appear in the alert text message that will be sent to your contacts. An example of the alert text message is displayed for review. 7 Enter name and smartphone phone number for up to three contacts to receive alert text messages. Each contact must confirm participation within 72 hours. Contacts will be "Pending" and the system remains inactive until at least one contact has confirmed participation. Profile Alert Text Íessage WylinohkuersnchoFoanwltliancgtle(ysrot)u,srietlnowdcislal taiinoncnlau.ledret tyoexutr mnaemsseaganedtoa (YUoputroN16amchearfoacrterlse)rt Text Íessa e John Noe 6 Examle of lert Text Íessa e Fhattlpl s:l/e/rhtcfaro.fymi/rJ?ofh=n12N3o4e5! Back Contacts cYyinooofuonurtrmamacalateystritoectnnaetnxfeotrbrmueypoeausdtsordaftegihrdesretslae.ctePocrlno.etnaatscaetc.tesndttedoritrieocneaivl e 7 rEtwoeaiclcrleehbicveceeoimdvn.eatarakcleetdrmt"utPesextntcdmoinnegfsis"rmaugnpetasilr.tcYicooinupfrairtcmiooannttiioanncto(irssd)er John Doe (612) 555-5555 For international numbers, please include + and country code. Next Submit Contact Each contact entered by the user will receive a text message requesting participation in the Fall Detection and Alerts system. An individual can be a contact for more than one user. 1 Click the link in the text invitation. 2 Enter smartphone phone number. 3 Select Confirm to confirm participation in the Fall Detection and Alerts system. 4 Contact will receive a text message confirming their participation. Contact Opt-Out To opt out of the Fall Detection and Alerts system, a contact may tap the opt-out link in the original text message sent to confirm participation or visit www.starkey.com/contact-starkey-hearing. 1 Enter smartphone phone number to receive verification code via text. 2 Enter verification code. 3 Select Remove next to name to opt out. 4 User is notified of a contact opt-out. Active System Confirmation of participation from at least one contact is needed for an active system. The banner on the Fall Alert screen turns green and displays System Active. Once a contact has confirmed participation, "Pending" disappears by their name. Once the Fall Alert feature is active, a fall can be automatically detected or a Manual Alert can be initiated. Settings Fall Alert Auto Alert Settings System Znactive Fall Alert Manual Alert Settings System ctive Settings Fall Alert Auto Alert Settings System ctive Contacts (Up to 3) MJaicnheaDeol eAnderson Contacts (Up to 3) ChPreinsdH inogwes Contacts (Up to 3) PendingMCihcrhisaHeloAwneds erson Pending EJrionhFnaDllose Add Eontat PePnenndyinTgyson Add Contact EPriennFnyalTlsyson Add Contact Falls Netete --- --- Falls =etete Falls Detete 1/10/201 12/21/201 3/12/2019 6/3/2019 11/21/01/32/0210519 12/21/2015 3/12/2019 6/3/2019 12/1/2019 --- -1-- -1-- 1 21 1 1 21 Inactive Active Other Fall Alert Notifications are not a Substitute for Emergency Services and will not Contact Emergency Services Fall Alert notifications are merely a tool that may assist in communicating certain information to one or more third-party contacts the user has identified. The Thrive Hearing Control app does not communicate with emergency services or provide emergency assistance in any way and is not a substitute for contacting professional emergency services. The operation of the Thrive app's fall-detection features depends on wireless connectivity for both the user and the user's designated contact(s), and the feature will not successfully deliver a message if Bluetooth® or cellular connectivity is lost or interrupted at any point in the communication pathway. Connectivity can be lost under a number of circumstances, such as: a paired mobile device is out of range of the hearing aid(s) or otherwise loses connectivity with the hearing aid(s); the hearing aids or mobile device are not turned on or sufficiently powered; a mobile device is in airplane mode; a mobile device malfunctions; or if bad weather interrupts a mobile device's network connectivity. Fall Alert Feature is a General Wellness Product (Not Regulated as a Medical Device) The Fall Alert feature is designed and distributed as a General Wellness product. The Fall Alert feature is not designed or in any way intended to detect, diagnose, treat, cure, or prevent any specific disease or particular, medical condition and is not targeted to any specific or particular population. Rather, the Fall Alert feature is designed only to detect that a user may have fallen and try to send a text message in response to such an event, in support of the user's general health. Additional information can be found in the operations manual that comes with the hearing aid and the Thrive End User License Agreement, which is available in the Thrive app and must be read and agreed to before using the Thrive app. Features may vary by country. This app may have slight differences depending on your phone. Thrive and the Starkey logo are trademarks of Starkey Laboratories, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Starkey is under license. Apple, the Apple logo, iPhone, iPod touch, App Store and Siri are trademarks of Apple, Inc., registered in the U.S. and other countries. ©2021 Starkey Laboratories, Inc. All Rights Reserved. 8/21 FLYR3517-03-EE-SC