EZVIZ Robot Vacuum & Mop Combo User Manual

Overview

Package Contents

• Robot Vacuum & Mop Cleaner * 1
• Base Station * 1
• Mop Assembly*2 (Mop cloth included)
• Power Cord * 1
• Side Brush * 2
• Camera Sticker x1
• Cleaning Solution * 1
• Cleaning Tool * 1
• Quick Start Guide * 2
• Regulatory Information * 1

Basis

Robot Components

MIC: [microphone]

Bumper: [bumper]

Power Button & LED Indicator:

• Power Button: Press and hold for 4 seconds (Turn on/off), Press once (Start/pause), Press twice (End task/return to Base), Press three times (Enable/disable child lock).
• LED Indicator: Orange (Low battery/paused), Red (Fault/exception), Blue (Patrol inspection/remote video), White (Working properly).

Reset Button: Press and hold for 4 seconds (Network configuration), Press and hold for 10 seconds (Factory reset).

Wi-Fi Indicator: [Wi-Fi status indicator]

Dust Box: [dust box]

Filter: [filter]

Edge Sensor: [edge sensor]

Infrared Obstacle Sensor: [infrared obstacle sensor]

Obstacle Sensor: [obstacle sensor]

Charging Contact: [charging contact]

Dust Collection Port: [dust collection port]

Speaker: [speaker]

Cliff Sensor*4: [cliff sensor x4]

Material Sensor: [material sensor]

Main Brush: [main brush]

Drive Wheel: [drive wheel]

LDS LiDAR: [LDS LiDAR]

Spotlight: [spotlight]

RGB Camera: [RGB camera]

Water Inlet: [water inlet]

Air Outlet: [air outlet]

Universal Wheel: [universal wheel]

Side Brush: [side brush]

Mop Assembly: [mop assembly]

Base Station Components

Dirty Water Tank: [dirty water tank]

Clean Water Tank: [clean water tank]

Dust-collection Box (dust bag included): [dust-collection box]

Operation Panel/Indicator:

• Operation Panel: Shortcuts for Start/Pause (press once, press twice, press and hold), Exit/Recall (press once, press twice, press and hold), Child Lock (press and hold).
• Indicator on Base Station: Orange (Slight exceptions), Red (Exceptions), White (Working properly).

Mop Platform: [mop platform]

Water Sensor*2: [water sensor x2]

Filter Plate: [filter plate]

Dust Suction Port: [dust suction port]

Cleaning Sink: [cleaning sink]

Charging Track*2: [charging track x2]

Handle: [handle]

Power Port: [power port]

Seal Ring: [seal ring]

Filter: [filter]

Clean Water Tank: [clean water tank]

Dirty Water Tank: [dirty water tank]

Quick Start Guide

Preparation

Do not use the robot in an environment with stairs (if unavoidable, use a guardrail). Remove any obstacles on the floor before use.

Connect the Power Supply to the Base Station

Select a proper location, place the Base Station on a horizontal floor against the wall, connect the Base Station and the power socket with the power cord, and the Base Station will start automatically. Recommended to place on a flat, light-colored tile floor instead of carpet or wooden floor to avoid wetting them.

Placement Requirements:

• > 5cm (0.164') clearance on sides.
• No obstacles 80cm (2.62') ahead.

Important Notes:

• Do not place next to radiators, heaters, fireplaces to avoid heat damage.
• Do not place in damp, rainy, or direct sunlight areas.
• Power outlet should be near and easily accessible.

Add Clean Water

Remove protective bags, fill clean water tank with clean water, and install them back. Do not add hot water or water filtered by a water purifier. Recommended to use tap water. Do not exceed the max water level line.

Install Cleaning Solution

1. Remove protective film and seal on cleaning solution bottle.
2. Take out the dirty water tank.
3. Place the cleaning solution bottle and push inward, then put back the dirty water tank.

Important Notes:

• Press the cleaning solution bottle into place.
• Do not use other sterilization or cleaning solutions not produced by EZVIZ.

Remove Shields

Remove shields on both sides of the Front Bumper and all protective films on the Robot and Base Station before use.

Install Side Brushes and Mop Assemblies

1. Align side brushes with the point and press down until a "click" is heard.
2. Align mop assemblies with the magnetic point.

Get the EZVIZ App

1. Connect mobile phone to 2.4 GHz Wi-Fi.
2. Download and install the EZVIZ App from the App Store or Google Play™.
3. Launch the App and register an EZVIZ user account.

Note: Ensure the App is the latest version.

Add the Robot to EZVIZ App

1. Log in to EZVIZ App, tap device adding icon, then QR code scanner appears.
2. Press and hold the robot's power button for 4 seconds until it starts.
3. Open robot's upper cover, scan QR code on robot body, and follow prompts to complete network configuration.

If Wi-Fi connection fails, press and hold the reset button for 4 seconds to restart and re-add.

Place the Robot

Place the Robot in front of the Base Station and press the button on the operation panel. The Robot will enter the Base Station and start charging. Recommended to place within 50 cm of the Base Station for successful charging.

First Cleaning

Start cleaning via:

• Pressing the button on the Base Station.
• Using the EZVIZ App (add device, select cleaning mode, click start).
• Pressing the power button on the Robot.

Use the Camera Sticker (optional)

An electrostatic camera sticker is provided to cover the camera. Clean the camera, stick the sticker firmly. The sticker can be washed and reused. Note: Covering the lens affects visual obstacle avoidance. Image processing is local.

Operations on the EZVIZ App

The App interface may vary. Features include:

• Map for Cleaning: Map editing (area dividing, merging, naming, no-go zones, invisible walls), zoning, carpet display, real-time route, multi-map saving.
• Cleaning Method: General, personalized, designated room, area cleaning.
• Cleaning Settings: Suction, water volume, cleaning sequence, carpet boost, supplementary sweeping, self-cleaning for main brush.
• Surveillance Feature: Scheduled patrol, fixed-point movement, snapshot/record, voice intercom.
• Information Display: Cleaning history, patrol history, robot power, consumables, maintenance status.
• More Features: Firmware upgrade, volume adjustment, scheduled cleaning, Do Not Disturb mode, night vision compensation.

Routine Maintenance

Maintain the device and replace parts for optimal performance. Before maintenance, turn off the Robot and unplug the Base Station. Use the provided multi-function Cleaning Tool (caution: sharp edges).

Replace Mop Cloth

1. Press button on Base Station operation panel; Robot exits.
2. Turn Robot over, remove mop assemblies.
3. Remove old mop cloths, replace with new ones, re-attach assemblies.

Empty the Dust Box

1. Open Robot's upper cover, take out dust box.
2. Unfasten buckle, open cover, pour out garbage.
3. Re-install dust box and close upper cover.

Ensure dust box and filter are properly installed before cleaning.

Clean/Replace Filter

1. Open Robot's upper cover, take out dust box and filter assembly.
2. Pat filter assembly or clean with tool. Rinse with water and dry thoroughly.
3. Replace filter if needed.

Clean the Main Brush

1. Press buckles to remove Main Brush cover and brush.
2. Use cleaning tool blade to cut entangled hair. Remove one end of the brush to clean. Re-install.

Clean Wheels

1. Pull up Universal Wheel, clean with tool, re-install. Add lubricant to metal shaft if abnormal noise occurs.
2. Clean Drive Wheels with Cleaning Tool.

Clean Important Parts

Wipe cliff sensors, material sensor, charging contacts, RGB camera, obstacle sensors, edge sensor, and infrared receiving terminal with a soft dry cloth.

Clean Water Tank

1. Open clean water tank cover, unfasten buckle, take out filter upwards to clean.
2. Pour out sewage, use cleaning tool to remove dirt in dirty water tank.

Replace Cleaning Solution

1. Remove protective film and seal from cleaning solution bottle.
2. Take out dirty water tank and empty solution bottle, install new bottle. Put back dirty water tank.

Replace Dust Bag

1. Open dust collection box upper cover, lift dust bag handle to remove and discard.
2. Install new dust bag, close cover.

Replace the Side Brushes

Pull out old side brush, press new one into position.

Clean the Base Station

1. Press and hold button for 3 seconds; Robot exits and Base Station sprays water.
2. Clean interior of Base Station and cleaning sink with tool or rags.

Clean Inlet Air Filter

1. Open dust collection box upper cover, lift dust bag handle. Rotate and remove inlet air filter from bottom of dust collection box.
2. Rinse with clean water, dry, and install back.

Clean Dust Collection Duct

• Robot: Take out dust box, clean duct with soft brush.
• Base Station: Take out dust bag, clean dust suction port and duct with soft brush.

EZVIZ Connect

1. Use Amazon Alexa

Control EZVIZ devices with Amazon Alexa. Requirements: EZVIZ App connected, Alexa-enabled device, Amazon Alexa app installed.

Steps:

1. Open Alexa app, select "Skills and Games".
2. Search for "EZVIZ" skill.
3. Select EZVIZ skill, tap ENABLE TO USE.
4. Enter EZVIZ username and password, tap Sign in.
5. Tap Authorize to link accounts.
6. "EZVIZ has been successfully linked", tap DISCOVER DEVICES.
7. Go to Alexa Devices menu to see EZVIZ devices.

Voice Command: Modify robot name in EZVIZ App (e.g., "RS20 Pro"). Use commands like "turn on RS20 Pro".

Troubleshooting:

• Alexa fails to discover: Check internet connection, reboot device, re-discover.
• Device status "Offline": Check wireless connection, reboot, check router internet access.

Refer to Alexa's official website for supported countries.

2. Use Google Assistant

Activate EZVIZ device with Google Assistant voice commands. Requirements: EZVIZ App, Google Home app, functional Chromecast.

Steps:

1. Set up EZVIZ device in EZVIZ App.
2. Download Google Home app, log in.
3. Tap "+" on My home screen, select "Set up device".
4. Tap Works with Google, search for "EZVIZ".
5. Enter EZVIZ username and password, Sign in.
6. Tap Authorize to link accounts.
7. Tap Return to app.
8. Complete authorization. EZVIZ service will appear.
9. See compatible devices under EZVIZ service icon.

Voice Command: Use commands like "start/stop/dock/pause/unpause + robot name" (e.g., "start RS20 Pro").

Manage devices individually or in groups. See Google support for details.

FAQ

For additional information, refer to www.ezviz.com/eu.

Appendix

Environmental Precautions

Lithium-ion battery may cause environmental pollution. Remove battery before scrapping and send to professional recycling station. Steps for removing battery (for disposal only):

1. Run Robot to low battery status, unable to work. Do not let it return to base station.
2. Turn off Robot, remove side brushes and dust box.
3. Turn Robot over, remove bottom screws.
4. Remove battery cover.
5. Take out battery.

Important: Ensure battery is exhausted and Base Station is disconnected. Do not damage battery pack casing. If battery leaks, flush with water and seek medical attention.

Dispose of product according to WEEE regulations. Refer to national/local WEEE disposal guidelines.

Rechargeable Lithium ion Battery

Battery Type: Portable battery.

Note: Battery is non-removable and risky to remove.

Chemical Composition

INFORMATION FOR PRIVATE HOUSEHOLDS

1. Separate collection of waste equipment: Waste equipment should be disposed of separately from unsorted municipal waste. It does not belong in household waste but in special collection and return systems.

2. Batteries and rechargeable batteries as well as lamps: Remove waste batteries and rechargeable batteries from waste equipment before handing them in at a collection point, unless they are enclosed and cannot be removed without damage.

3. Options for returning waste equipment: Return waste equipment free of charge to collection points of public waste management authorities or take-back points set up by manufacturers/distributors. Stores with significant sales areas for electrical/electronic equipment and larger grocery stores are required to take back old equipment. Distributors must provide suitable return facilities. Free take-back is possible when a new similar device is delivered.

4. Privacy Notice: End users are responsible for deleting personal data from waste equipment.

5. Meaning of the symbol "crossed-out wheelie bin": Indicates that the device must be collected separately from unsorted municipal waste at the end of its service life.