Whirlpool WTW4950XW Vertical Modular Washer User Manual

User Manual for Whirlpool models including: WTW4950XW Vertical Modular Washer, WTW4950XW, Vertical Modular Washer, Modular Washer, Washer

WHIRLPOOL WTW4950XW (01) PDF MANUAL - Manual-Hub.com

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WHIRLPOOL WTW4950XW (01)

L-84
TECHNICAL EDUCATION
Vertical Modular Washer

MVWC400XW MVWX500XW MVWX550XW MVWX600XW MVWX700XW

WTW4950XW WTW5500XW WTW5550XW WTW5600XW WTW5700XW

JOB AID W10329932

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FORWARD
This Whirlpool Job Aid, "Vertical Modular Washer" (Part No. W10329932), provides the In-Home Service Professional with information on the installation, operation, and service of the "Vertical Modular Washer". For specific information on the model being serviced, refer to the "Use and Care Guide," or "Tech Sheet" provided with the washer. The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only. Always use the Wiring Diagram supplied with the product when servicing the washer.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide information that will enable the In-Home Service Professional to properly diagnose malfunctions and repair the "Vertical Modular Washer" The objectives of this Job Aid are to:
· Understand and follow proper safety precautions. · Successfully troubleshoot and diagnose malfunctions. · Successfully perform necessary repairs. · Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals.
Copyright © 2010, Whirlpool Corporation, Benton Harbor, MI 49022
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TABLE OF CONTENTS

Page

GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Model & Serial Number Designations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Model & Serial Number Label And Tech Sheet Locations. . . . . . . . . . . . . . . . . . . . . . . . 1-4 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Specifications (Maytag Models). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

INSTALLATION INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Washer Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Installation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Electrical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

PRODUCT OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Theory Of Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Drive System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Actuator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Lid Lock Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Control Panel And Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Cycle Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Using The Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Using Laundry Product Dispensers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

COMPONENT ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Component Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 - 4-2 Removing The Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Removing The Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 User Interface Removal And Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Removing The Top. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Removing The Water Inlet Valve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Removing The Detergent Dispenser Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Removing The Lid Switch/Lock Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Removing The Lid Strike On Glass Lid Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 Removing The Shifter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11 Removing The Drain Pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12 Removing The Drive Belt And Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13 Removing The Splutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Removing The Gearcase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Removing The Tub Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 Removing The Impeller And Basket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Basket Drive Block Removal And Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . 4-19 Removing the Tub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

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TABLE OF CONTENTS (continued)
TESTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Activating The Service Diagnostic Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Fault Code Display Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 Automatic Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Manual Test Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Calibration Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Sales Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 UI Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Software Version Display Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Customer Viewable Fault Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Automatic Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Diagnostic Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Troubleshooting Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
WIRING DIAGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
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GENERAL
WASHER SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

DANGER

You can be killed or seriously injured if you don't immediately follow instructions.

WARNING

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control assembly. The new main control assembly may appear to work well after repair is finished, but a malfunction may occur at a later date due to ESD stress. Use an anti-static wrist strap. Connect wrist strap to green ground connection point or
unpainted metal in the appliance
-OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance. Before removing the part from its package, touch the anti-static bag to a green ground connection point or unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
When repackaging main control assembly in anti-static bag, observe above instructions.

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MODEL & SERIAL NUMBER DESIGNATIONS

MODEL NUMBER

W T W 4 2 00 X Q 0

BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag

N=Amana R=Roper W=Whirlpool

ACCESS

E=Electric F=Front Load G=Gas H=Horizontial

T=Top Load V=Vertical W=Workspace

PRODUCT B=Combo C=Compact D=Dryer P=Pedestal T=Thin Twin/Stack W = Washer
SERIES

1=Innovation 2=Commercial 3=Compact 4=VMW Good &

Stack 5=LEAP & VMW Better 6=Oasis 7=24" Front Load &

VMW Best 8=Mid Line Front Load 9=Duet Front Load

PRICE POINT LEVELS (1-9) TRADE PARTNER ID (00 = BRANDED)

YEAR OF INTRODUCTION

X = 2010

COLOR CODE A=Aspen B=Black C=Tuscan Chestnut E=Ocean Sapphire F=Classic

Red K=Blue L=Silver/Pewter Q=Mono White T=Bisque U=Ult Silver

W=White w/Gray Z=White w/Sapphire

ENGINEERING CHANGE (0, 1, 2, ETC.)

SERIAL NUMBER
DIVISION RESPONSIBILITY C = CLYDE, OH
YEAR OF PRODUCTION 2010 = 0 2011 = 1
WEEK OF PRODUCTION 41 = 41ST WEEK
PRODUCT SEQUENCE NUMBER

C 0 41 01002

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MODEL & SERIAL NUMBER DESIGNATIONS (MAYTAG)

MODEL NUMBER

M E W X 7 00 X Q 0

BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag

N=Amana R=Roper W=Whirlpool

ACCESS

E=Electric F=Front Load G=Gas H=Horizontial

T=Top Load V=Vertical W=Workspace

PRODUCT B=Combo C=Compact D=Dryer P=Pedestal T=Thin Twin/Stack W = Washer
SERIES

A=All / Accessory B=Bravos C=Centennial E=Epic

S=Stack X=VMW Better Z=Epic Z

PRICE POINT LEVELS (1-9)

TRADE PARTNER ID (00 = BRANDED)

YEAR OF INTRODUCTION X = 2010

COLOR CODE A=Aspen B=Black C=Tuscan Chestnut E=Ocean Sapphire F=Classic

Red K=Blue L=Silver/Pewter Q=Mono White T=Bisque U=Ult Silver

W=White w/Gray Z=White w/Sapphire

ENGINEERING CHANGE (0, 1, 2, ETC.)

SERIAL NUMBER
DIVISION RESPONSIBILITY C = CLYDE, OH
YEAR OF PRODUCTION 2010 = 0 2011 = 1
WEEK OF PRODUCTION 41 = 41ST WEEK
PRODUCT SEQUENCE NUMBER

C 0 41 01002

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MODEL & SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS
The Model & Serial Number Label and Tech Sheet locations are shown below.
Model & Serial Number Label
Tech Sheet (Behind Front Panel)
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SPECIFICATIONS

Model Number Model Description Color Capacity (Cu. Ft. DOE) IEC Capacity Energy Star / Tier Level (2011 Basket Material Bleach Disp. Fab. Sof. Disp. Detergent Disp. Lid Water Temps Max Spin Speeds Agitator or Impeller Height Install Depth: Min - Max Width

WTW49550XW Top-Load Washer White 3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Downeyball No Solid 4 800 Impeller-Unique 43" 27" 26"

WTW5500XW Top-Load Washer White
3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Timed Flush-Drawer Drawer Solid 4 800 Impeller-Unique 43" 27"
26"

WTW5550XW Top-Load Washer White
3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Timed Flush-Drawer Drawer Solid 4 800 Impeller-Unique 43" 27"
26"

SPECIFICATIONS

WTW5600XW Top-Load Washer White 3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Timed Flush-Drawer Drawer Solid 4 800 Impeller-Unique 43" 27" 26"

WTW5700XW Top-Load Washer White
3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Timed Flush-Drawer Drawer Window 5 800 Impeller-Unique 43" 27"
26"

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SPECIFICATIONS (Maytag Models)

MVWC400XW Top-Load Washer White 3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Downeyball No Solid 4 800 Impeller-Unique 43" 27" 26"

MVWC500XW Top-Load Washer White
3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Drawer Drawer Solid 4 800 Impeller-Unique 43" 27"
26"

MVWC550XW Top-Load Washer White
3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Drawer Drawer Solid 4 800 Impeller-Unique 43" 27"
26"

SPECIFICATIONS (Maytag Models con't)

MVWC600XW Top-Load Washer White 3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Drawer Drawer Solid 5 800 Impeller-Unique 43" 27" 26"

MVWC700XW Top-Load Washer White
3.7 4.3 2.4 MEF, 4.0 WF Stainless Steel Dump Bleach Drawer Drawer Window 5 800 Impeller-Unique 43" 27"
26"

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INSTALLATION INFORMATION

Washer Safety

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

DANGER

You can be killed or seriously injured if you don't immediately follow instructions.

WARNING

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

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INSTALLATION REQUIREMENTS

TOOLS AND PARTS Gather required tools and parts before starting installation.

Parts needed: (Not supplied with washer)

Tools needed:

Adjustable or open end Level wrench 9/16" (14 mm)
4" min (102 mm )

Wood block

Ruler or measuring tape

Pliers that open to 1 9/16" (39.5 mm)
Optional tools:

Flashlight

Bucket

Parts supplied: NOTE: All parts supplied for installation are in cardboard insert in the top of the washer.

Beaded Tie Strap

Drain hose with clamp

Inlet hoses with flat washers

To order, please refer to toll-free phone numbers on back page of your Use and Care Guide.

8212656RP 8212641RP 8212646RP 8212545RP
8212487RP 8212638RP
8212637RP

10 ft. (3.0 m) Inlet hose, Black EPDM (2 pack) 5 ft. (1.5 m) Inlet hose, Black EPDM (2 pack) 4 ft. (1.2 m) Inlet hose, Black EPDM (2 pack) 5 ft. (1.5 m) Inlet hose, Red and Blue EPDM (2 pack) 5 ft. (1.5 m) Nylon braided inlet hose (2 pack) 6 ft. (1.8 m) Nylon braided inlet hose, space saving 90° elbow, hypro-blue steel couplings (2 pack) 6 ft. (1.8 m) Inlet hose, Black EPDM, space saving 90° elbow, hypro-blue steel couplings (2 pack)

Alternate parts: (Not supplied with washer)
Your installation may require additional parts. To order, please refer to toll-free numbers on back page of your Use and Care Guide.

If you have: Overhead sewer
1" (25mm) standpipe
Drain hose too short Lint clogged drain

You will need:
Standard 20 gal. (76 L) 39" (990 mm) tall drain tub or utility sink, sump pump and connectors (available from local plumbing suppliers)
2" (51 mm) diameter to 1" (25 mm) diameter Standpipe Adapter Kit Part Number 280130
Kit Part Number 280131
Drain protector, Part Number 367031

LOCATION REQUIREMENTS

Select proper location for your washer to improve performance and minimize noise and possible "washer walk". Install your washer in a basement, laundry room, closet or recessed area.

271/ 2"

27"

(648 mm) (686 mm)

42" (1067 mm)

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INSTALLATION REQUIREMENTS (continued)

You will need:
A water heater set to 120° F (49° C). A grounded electrical outlet located within 4 ft (1.2 m) of power
cord on back of washer. Hot and cold water faucets located within 3 ft (0.9 m) of hot
of 20-100 psi (138-690 kPa).
washer. Installing on carpet is not recommended. Floor must support washer's total weight (with water and load)
of 315 lbs (143 kgs).
IMPORTANT: Do not install, store or operate washer where it will be exposed to weather or in temperatures below 32° F (0° C). Water remaining in washer after use may cause damage in low temperatures. See "Washer Care" in your Use and Care Guide for winterizing information.
Proper installation is your responsibility.

DRAIN SYSTEM
Floor standpipe drain system
Minimum diameter for a standpipe drain: 2" (51 mm). Minimum carry-away capacity: 17 gal. (64 L) per minute. Top of standpipe must be at least 39" (990 mm) high; install no higher than 96" (2.44 m) from bottom of washer. If you must install higher than 96" (2.44 m), you will need a sump pump system.

Wall standpipe drain system

14" max. (356 mm)

3" (76 mm)

17" (432 mm)

48 in .2 (310 cm 2)

Floor drain system

5" (126 mm)

24 in .2 (155 cm 2)

1" (25 mm)

3" (76 mm)

Recessed area or closet installation
Dimensions show recommended spacing allowed, except for closet door ventilation openings which are minimum required. This washer has been tested for installation with spacing of 0" (0 mm) clearance on the sides. Consider allowing more space for ease of installation and servicing; spacing for companion
Add spacing of 1" (25 mm) on all sides of washer to reduce noise transfer. If a closet door or louvered door is installed, top and bottom air openings in door are required.

Floor drain system requires a Siphon Break Kit (Part Number 280129) and additional drain hose (Part Number 3357090) that may be purchased separately. To order, please see toll-free phone numbers in your Use and Care Guide. Minimum siphon break: 28" (710 mm) from bottom of washer. (Additional hoses may be needed.) Laundry tub drain system
Minimum capacity: 20 gal. (76 L). Top of laundry tub must (2.44 m) from bottom of washer. IMPORTANT: To avoid siphoning, no more than 4.5" (113 mm) of drain hose should be inside standpipe or below the top of wash tub. Secure drain hose with beaded tie strap.

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INSTALLATION REQUIREMENTS (continued)

EL ECTRICAL REQUIREMENTS

INSTALLATION INSTRUCTIONS

Before you start: remove shipping materials It is necessary to remove all shipping materials for proper operation and to avoid excessive noise from washer.
1. Move washer

A 120 volt, 60 Hz., AC only, 15- or 20-amp, fused electrical supply is required. A time-delay fuse or circuit breaker is recommended. It is recommended that a separate circuit breaker serving only this appliance be provided.
This washer is equipped with a power supply cord having a 3 prong grounding plug.
To minimize possible shock hazard, the cord must be plugged into a mating, 3 prong, grounding-type outlet, grounded in accordance with local codes and ordinances. If a mating outlet is not available, it is the personal responsibility and obligation of the customer to have the
If codes permit and a separate ground wire is used, it is
the ground path is adequate. Do not ground to a gas pipe.
washer is properly grounded. Do not have a fuse in the neutral or ground circuit.
GROUNDING INSTRUCTIONS
For a gr ounded, cor d-connected washer: This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electric current. This washer is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
WARNING: Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the appliance is properly grounded.
Do not modify the plug provided with the appliance if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
For a permanentl y connected washer: This washer must be connected to a grounded metal, permanent wiring system, or an equipment grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the appliance.

36" (914 mm)
be in a fully upright position. NOTE: before moving it and make sure lid is taped shut.
2. Remove shipping base
place on cardboard supports. Remove shipping base. Set washer upright. IMPORTANT: Removing shipping base is necessary for proper operation. If your washer includes a sound shield, please refer to the instructions included with the sound shield to install it at this time.

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INSTALLATION REQUIREMENTS (continued)

3. Remove packing tray from drum

CONNECT DRAIN HOSE
5. Attach drain hose to drain port

Remove tape from washer lid, open lid and remove cardboard packing tray from tub. Be sure to remove all parts from tray. NOTE: Keep tray in case you need to move washer later.
4. Free power cord
Firmly grasp power cord plug and pull to free from rear panel. Gently place power cord over console to allow free access to back of washer.

If clamp is not already in place on elbow end of drain hose, slide it over end as shown. Squeeze clamp with pliers and slide black elbow end of drain hose onto black drain port and secure with clamp. For a laundry tub or standpipe drain, go to step 6. shown in Step 7. You may need additional parts with separate directions. See "Tools and Parts".
6. Place drain hose in standpipe
Drain hose form
4.5" (113 mm)
Place hose into standpipe (shown in picture) or over side of laundry tub. IMPORTANT: 4.5" (113 mm) of drain hose should be inside standpipe; do not force excess hose into standpipe or lay on bottom of laundry tub. Drain hose form must be used.

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INSTALLATION REQUIREMENTS (continued)

7. Remove drain hose form

9. Clear water lines

hose form from the end of the drain hose. You may need additional parts with separate directions. See "Tools and Parts".

Run water for a few seconds through hoses into a laundry tub, drainpipe or bucket to prevent clogs. Water should run until clear.
10. Connect inlet hoses to washer

CONNECT INLET HOSES
Washer must be connected to water faucets with new inlet

inlet valves. If you are only connecting to a cold water faucet, you must use a Y-adapter (not provided).

8. Connect inlet hoses to water
faucets

Attach hot water hose to hot water inlet valve marked with a red ring. Screw coupling by hand until it is snug. Use pliers to tighten couplings an additional two-thirds turn. Repeat with cold water inlet valve.
IMPORTANT: To reduce risk of hose failure, replace the hoses every 5 years. Record hose installation or replacement dates for future reference.
Periodically inspect and replace hoses if bulges, kinks, cuts, wear, or leaks are found.

Attach hose to hot water faucet. Screw on coupling by hand until it is seated on washer. Use pliers to tighten couplings an additional two-thirds turn. Repeat this step with second hose for cold water faucet.
IMPORTANT: Do not overtighten or use tape or sealants on valve when attaching to faucets or washer. Damage can result.
HELPFUL TIP: Make note of which hose is connected to hot water to help in attaching hoses to washer correctly. In most
attached correctly.

11. Check for leaks

Turn on water faucets to check for leaks. A small amount of water may enter washer. It will drain later.

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INSTALLATION REQUIREMENTS (continued)

12. Secure drain hose

Laundry Tub

Standpipe Wall

14. Adjust leveling feet

Jam nut

Secure drain hose to laundry tub leg, drain standpipe or inlet hoses for wall standpipe with beaded tie strap.

LEVEL WASHER
IMPORTANT: Level washer properly to reduce excess noise and vibration.
13. Check levelness of washer

Place level here

If washer is not level, use a 9/16" or 14 mm open-end or adjustable wrench to turn jam nuts clockwise on foot until they are about 1/2" (13 mm) from the washer cabinet. Then turn the leveling foot clockwise to lower the washer or counterclock wise to raise the washer. Recheck levelness of washer and repeat as needed.
HELPFUL TIP: You may want to prop up front of washer about 4" (102 mm) with a wood block or similar object that will support weight of washer.
15. Tighten leveling feet

Jam nut

washer. Use side seam as a guide to check levelness of sides. Check levelness of front using lid, as shown. Rock washer back and forth to make sure all four feet make solid contact

When washer is level, use a 9/16" or 14 mm open-end or adjustable wrench to turn jam nuts counterclockwise on leveling feet tightly against washer cabinet.
HELPFUL TIP: You may want to prop washer with wooden block.

Not Level

LEVEL

Not Level

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PRODUCT OPERATION
THEORY OF OPERATION
INTRODUCTION The VMW Vertical Modular Washer represents several familiar features from prior designs. It utilizes and improves on the best systems from prior Whirlpool top load automatic washer designs and integrates them into this new design. DRIVE SYSTEM Motor Bi-directional PSC (Permanent Split Capacitor) 120VAC. Agitation and variable spin speeds are accomplished by applying power in pulses. Transmission The transmission is a non-serviceable belt driven component. - Inner shaft top splines connect to the agitator. - Bottom splines connect to the splutch pulley. - Outer shafts top splines connect to the basket. - Bottom splines connect to the inner splines of the splutch cam.
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Splutch The splutch is made up of five parts; a spring, housing, cam ring, basket drive gear and pulley. The pulley is connected to the agitator through the agitator shaft. The agitator always moves with the pulley. The basket drive gear is connected to the basket by the inner splines contacting the outer splines of the transmission. The cam ring raises and lowers the basket drive gear. When the basket drive gear teeth are engaged to the pulley teeth the basket will spin along with the agitator.
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ACTUATOR
The actuator serves several functions. It has a synchronous motor that shifts the splutch slider and monitors the position of the splutch. It also houses a transmission speed/position optical sensor.
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LID LOCK MECHANISM
Since this washer does not utilize a brake, a lid lock is used to prevent access during use. During a cycle, a lid lock mechanism will lock the lid. The lid must be closed for the machine to fill, wash, drain, or spin. The mechanism houses a switch that senses that the lid is down, a latch solenoid and a switch to confirm that the lid is locked.
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CONTROL PANEL AND FEATURES

ECO MONITOR Your washer is specially designed to conserve energy and water. Each cycle, along with any selected options, will result in different energy and water usage. As you make your cycle and temperature selections, the Eco Monitor shows how well you are saving energy and water.
WASH CYCLE KNOB Use the Wash Cycle Knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See "Cycle Guide" for detailed descriptions of cycles.
CYCLE OPTIONS When you select a cycle, its default settings will light up.
TEMP Temperature Control senses and main tains uniform water temperatures by regulating incoming hot and cold water. Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.
· Warm and hot water will be cooler than what your previous washer provided.
· Even in Cool wash, some warm water may be added to the washer to maintain a minimum temperature.

SOIL LEVEL
Soil level (wash time) is preset for each wash cycle. As you press Soil Level, the cycle time (minutes) will increase or decrease in the Estimated Time Remaining display and a different wash time will appear.
For most loads, use the soil level that is preset with the cycle you have chosen. For heavily soiled and sturdy fabrics, press Soil Level to select more wash time, if needed. For lightly soiled and delicate fabrics, press Soil Level to select less wash time, if needed. Lower soil level setting will help reduce tangling and wrinkling.
SPIN SPEED
This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed. Not all spin speeds are available with all cycles.
· Faster spin speeds mean shorter dry times, but may increase wrinkling in your load.
· Slower spin speeds mean less wrin kling, but will leave your load more damp.
You may also add or remove options for each cycle.
Note: that not all options can be used with all cycles, and some are preset to work with certain cycles.

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CONTROL PANEL AND FEATURES (continued)

DEEP CLEAN
This option provides enhanced cleaning action for tough stains. It will add additional time to the cycle. Deep Clean should be started on a dry load only and must be selected before tub has started to fill.

CYCLE SIGNAL
Use this option to adjust volume of the signal that sounds at end of cycle. A louder signal is helpful in removing items as soon as cycle is complete.
Press and hold Cycle Signal for 5 seconds to turn the button sounds off or on.

DELAY WASH

If you would like to set your washer to start at a preferred time, select the Delay Wash Option. You can use this option to delay start of a wash cycle for up to 10 hours (depending on model). Press Delay Wash button once to delay 1 hour. If you want a longer delay period, press and hold the button until your desired delay time (in hours) shows in the Estimated Time Remaining display. Then press START/PAUSE. The countdown to the wash cycle will show in the display window.
ECOBOOST The EcoBoost option allows you to increase your energy savings on your wash cycles. When this option is used, the wash cycle will use cooler wash water than the selected cycle and may increase the spin speed for faster drying.
PRESOAK Use this option to add an extra soak period to any cycle when washing heavily soiled garments.
EXTRA RINSE This option can be used to automatically add a second rinse to most cycles.

EST TIME REMAINING DISPLAY The Estimated Time Remaining display shows the time required for the cycle to complete. Factors such as load size and water pressure may affect the time shown in the display. Overloading, unbalanced loads, or excessive suds may cause the washer to adjust the cycle time, as well.
CYCLE STATUS LIGHTS INDICATOR The Cycle Status Lights shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.
SENSING When the START button is pressed, the washer will first perform a self-test on the lid lock mechanism. You will hear a click, the basket will make a slight turn, and the lid will unlock briefly before locking again. Once the lid has locked the second time, the washer will slowly spin the dry load to estimate the load size, and begin adding water. The washer will then move the load briefly, pause to allow water to soak in to the load, and resume adding water. This process may repeat

FABRIC SOFTENER
This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

until the correct amount of water has been added for the load. You may also hear water flowing through the dispenser, adding detergent to the load.
NOTE: The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal.

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CONTROL PANEL AND FEATURES (continued)

SOAK This portion of the cycle allows water to soak into the load for optimal cleaning.
WASH You will hear the impeller moving the load. Unlike traditional washers, the load is not covered with water. Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.
RINSE You will hear sounds similar to the wash cycle as the washer rinses and moves the load. Fabric softener will be added if the Fabric Softener option was selected.
SPIN The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

DONE Once the cycle is complete, this light will come on. Remove the load promptly for best results.
LID LOCK
This light indicates that the lid is locked and cannot be opened. If you need to open the lid, press START/ PAUSE. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE again to restart the cycle.

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CYCLE GUIDE
Settings and options shown in bold are default settings for that cycle.
If using the Eco Monitor, adjust the temperature and spin speed within that cycle to improve energy usage. Not all cycles and options are available on all models.

Items to wash:
Machine-wash silks, handwash fabrics
Small loads, cottons, polyester, perm press

Cycle: Wash/Rinse Temperature:

Delicates

Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold

Quick Wash

Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold

No-iron fabrics, cottons, perm press, linens, synthetics

Casual

Cottons, linens, and mixed garment loads

Normal

Large items such as sleeping bags, small comforters, jackets

Bulky Items

Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold
Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold
Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold

Sturdy fabrics, colorfast items, towels, lightlysoiled colored clothing Heavily soiled white fabrics
Swimsuits

Heavy Duty
Whites
Rinse & Spin

Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold
Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold
Hot/Cold Warm/Cold Cool/Cold Cold/Cold Tap Cold/Cold

Spin

Soil

Speed: Level:

Available Options:

High Low No Spin

Extra Heavy Heavy Medium Light

Deep Clean Extra Rinse Delay Wash Eco Presoak

High Low No Spin

Extra Heavy Heavy Medium Light

Deep Clean Extra Rinse Delay Wash Eco Presoak

High Extra Heavy

Low

Heavy

No Spin Medium

Light

High Extra Heavy

Low

Heavy

No Spin Medium

Light

High Extra Heavy

Low

Heavy

No Spin Medium

Light

Deep Clean Extra Rinse Delay Wash Eco Presoak
Deep Clean Extra Rinse Delay Wash Eco Presoak
Extra Rinse Delay Wash Eco Presoak

High Extra Heavy

Low

Heavy

No Spin Medium

Light

High Extra Heavy

Low

Heavy

No Spin Medium

Light

High Low No Spin

Deep Clean Extra Rinse Delay Wash Eco Presoak
Deep Clean Extra Rinse Delay Wash Eco Presoak

Cycle Details:
Use this cycle to wash lightly soiled garments indicating "Machine Washable Silks" or "Gentle" cycle on the care label. Place small items in mesh garment bags before washing.
Use this cycle to wash small, lightly soiled loads of 2-3 items that are needed in a hurry.
Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends.
Use this cycle for normally soiled cottons and mixed fabric loads.
Use this cycle to wash large items such as jackets and small comforters. The washer
load before the wash portion of the cycle begins. Do not overload basket.
Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types. Extra Rinse is a default option, but may be turned off. For maximum soil removal use liquid chlorine bleach.
Combines a deep rinse and high speed spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

ADDITIONAL CYCLES
Drain & Spin
This cycle uses a high-speed spin to shorten drying times for heavy fabrics or special-care items. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure.
NOTE: Do not add detergents or bleach products when running this cycle.

Soak
Select Soil Level to adjust soaking cycle time. After time has expired, water will drain but washer will not spin.
NOTE: Automatic bleach dispensing is not part of soak cycle.

Clean Washer with AFFRESH ® Use this cycle monthly to keep washer drum fresh and clean. Higher water levels combined with AFFRESHTM help eliminate odors and mildew. See Washer Maintenance for more details.
IMPORTANT: Make sure washer is empty before selecting this cycle.

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USING THE WASHER

1. Sort and prepare your laundry

2. Load laundry into washer
Recom mended maximum
load height

· Empty pockets. Loose change, buttons, or any small object can pass under the impeller and become trapped, causing unexpected sounds.
· Sort items by recommended cycle, water temperature, and colorfastness.
· Separate heavily soiled items from lightly soiled.
· Separate delicate items from sturdy fabrics.
· Do not dry garments if stains remain after washing, because heat can set stains into fabric.
· Treat stains promptly.
· Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
· Mend rips and tears to prevent further damage to items during washing.
Helpful Tips:
· When washing water-proof or water-resistant items, load evenly. See "Cycle Guide" for tips and more information on using the Bulky Items cycle.
· Use garment bags to help prevent tangling when washing delicate or small items.
· Turn knits inside out to prevent pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

Load garments in loose heaps evenly around basket wall. For best results, do not load higher than the recommended maximum load height. Try mixing different sized items to reduce tangling.
IMPORTANT: Do not overload washer. Items need to move freely. Overloading can lead to poor cleaning performance, and may increase wrinkling and tangling.
Always read and follow fabric care labels instructions to avoid damage to your garments.

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USING LAUNDRY PRODUCT DISPENSERS

3. Add HE detergent to dispenser

5. Add fabric softener to dispenser

Detergent tray

Fabric softener tray

Add a measured amount of HE liquid detergent into detergent tray. This
detergent may cause detergent to be dispensed into the washer too early.
IMPORTANT:
creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer's instructions to determine the amount of detergent to use.
NOTE: If using an Oxi laundry boost product, add to the bottom of the washer basket before adding clothes.
HELPFUL TIP: See "Washer Maintenance" for information on recommended method of cleaning washer dispenser trays.

Pour a measured amount of liquid fabric softener into tray, always follow manufacturer's directions for correct amount of fabric softener based on your load size. Then select Fabric Softener option. IMPORTANT: Fabric Softener option must be selected to ensure proper distribution at correct time in cycle.
fabric softener to immediately dispense into washer. If Extra Rinse option is selected, fabric softener will be dispensed into the last rinse. NOTE: Do not use liquid fabric softener dispenser balls in this washer. They will not dispense correctly.
Starting Your Washer

4. Add liquid chlorine bleach
to dispenser

6. Press POWER to turn on washer

LiquidLicqhuliodrine bClehalocrhindeisBpleeancsher Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.
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USING LAUNDRY PRODUCT DISPENSERS (continued)

7. Select cycle

8. Select cycle settings

Turn cycle knob to choose your wash cycle. When knob is lined up with a cycle, you will hear a clicking sound. Indicator for Estimated Time Remaining will light up with a cycle time. For more information, see "Control Panel".
If you do not want to begin a cycle immediately, you may choose DELAY WASH option.
To change delay time:
1. Press START/PAUSE.
2. Press DELAY WASH button to select desired start time.
3. Press START/PAUSE.
To cancel delaying a cycle:
Press START/PAUSE again to begin a wash cycle immediately.
IMPORTANT: When delaying a cycle. use liquid HE detergent only in the detergent dispenser tray. Powdered detergents may absorb moisture from a previous cycle and clump before the wash cycle begins.

Once you select a cycle, the default settings for that cycle will be lit. Press the cycle settings buttons to change the Temperature, Soil Level, and Spin Speed, if desired.
Always read and follow fabric care labels instructions to avoid damage to your garments.

Wash Temp

Suggested Fabrics

Hot Some cold water is added to save energy. This will be cooler than your hot water heater setting.

Whites and pastels Durable garments Heavy soils

Warm Some cold water will be added, so this will be cooler than what your previous washer provided.

Bright colors Moderate to light soils

Cool - brights/darks Warm water is added to assist in soil removal and to help dissolve detergents.

Colors that bleed or fade Light soils

Cold Warm water may be added to assist in soil removal and to help dissolve detergents.

Dark colors that bleed or fade Light soils

Tap Cold This is the temperature from your faucet.

Dark colors that bleed or fade Light soils

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USING LAUNDRY PRODUCT DISPENSERS (continued)

9. Select cycle options

WASHER MAINTENANCE
WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

Select any other cycle options you may wish to add, if not previously set. Some cycles will automatically add certain options such as Presoak or Extra Rinse. These can be turned off, if desired. NOTE: Not all options are available with all cycles.
10. Select START/PAUSE to begin
wash cycle

CLEANING YOUR WASHER
Keep your washer as clean and fresh as your clothes. To keep washer interior odor-free, follow this recommended monthly cleaning procedure:
1. Make sure the washer is empty. 2. Using recommended AFFRESHTM washer cleaner,
add one tablet to washer drum OR If using liquid chlorine bleach, add 1 cup (250 mL) to liquid chlorine bleach dispenser.

Press the START/PAUSE button to start the wash cycle.
the end of cycle signal will sound (if set). Promptly remove garments after cycle has completed to prevent odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.
NOTE: If you need to open the lid to add 1 or 2 missed garments, you may do so while the Add a Garment indicator is lit.
Press START/PAUSE; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/PAUSE again to restart the cycle.
If lid is left open for more than 10 minutes the water will pump out.

IMPORTANT: Do not add detergent to CLEAN WASHER with AFFRESH cycle. Do not use more than recommended amount of bleach to avoid damaging product over time.
3. Close washer lid.
4. Press POWER.
5. Select CLEAN WASHER with AFFRESH cycle.
6. Press START/PAUSE. Water will pour into washer for a moment and pause, lid will lock, then cycle will continue.
NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE twice and run a RINSE AND SPIN cycle to ensure cleaner or bleach have been rinsed from washer.
To clean exterior:
1. Use a soft, damp cloth or sponge to wipe up any spills.
2. Use all-purpose surface cleaner, if needed.
IMPORTANT: do not use abrasive products.

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USING LAUNDRY PRODUCT DISPENSERS (continued)

CLEANING YOUR DISPENSER TRAY
dispenser trays. To remove residue, follow this recommended cleaning procedure: 1. Pull tray out until you feel resistance. 2. Lift up slightly, and then continue pulling out. 3. Wash in warm, soapy water, using a mild detergent. 4. Rinse with warm water. 5. Air dry, or dry wtih a towel, then place back into slot.

TRANSPORTING YOUR WASHER
1. Shut off b oth water faucets. Disconnect and drain water inlet hoses.
2. If washer will be moved during freezing weather, follow WINTER STORAGE CARE directions before moving.
3. Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

IMPORTANT: Dispenser trays are not dishwasher safe.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps: 1. Unplug or disconnect power to washer. 2.
to water pressure surge.

REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage or moving: 1. Refer to Installation Instructions to locate, level, and
connect washer. 2. Before using again, run washer through the following
recommended procedure:
To use washer again: 1. Flush water pipes and hoses. Reconnect water inlet
hoses. Turn on both water faucets.

WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer. To winterize washer: 1. Shut off both water faucets, disconnect and drain water
inlet hoses. 2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on RINSE AND SPIN cycle for about 30 seconds to mix antifreeze and remaining water. 3. Unplug washer or disconnect power.

2. Plug in washer or reconnect power. 3. Run washer through BULKY ITEMS cycle to clean
washer and remove antifreeze, if used. Use only HE
recommended amount for a medium-size load.

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TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Vibration or Off-Balance

Check the following for proper installation or see "Getting Started" section.

Feet may not be in contact with the Washer may not be level.

must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.
(19 mm) piece of plywood under your washer will reduce sound.

See "Level the Washer" in Installation Instructions.

Load could be unbalanced.

Load dry items in loose heaps evenly around basket wall. Adding wet items to washer or adding more water to basket could unbalance washer.

basket. Avoid washing single items. Use Bulky Item cycle for oversized, non-absorbent items such as

Noises
Clicking or metallic noises

Objects caught in washer drain system.

Gurgling or humming

Washer may be draining water.

Water Leaks
Check the following for proper installation:

Washer not level. Fill hoses not attached tightly.

See "Cycle Guide" and "Using Your Washer" in this Use and Care Guide.
Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. It is normal to hear the pump making a continuous humming sound
removed during the spin/drain cycles.
Water may splash off basket if washer is not level. Check that load is not unbalanced or overloaded.

Fill hose washers Drain hose connection

Check household plumbing for leaks or clogged sink or drain
Washer not loaded properly.

Washer not performing as expected

Not enough water in washer

Load not completely covered in water.

Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. Do not place tape over drain opening.
Water can backup out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)
Improper loading can cause basket to be out of alignment and cause water to splash off tub. See "Getting Started" for loading instructions.
This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See "What's New under the Lid." IMPORTANT: Do not add more water to washer. The added water lifts the load off the impeller, resulting in less cleaning.

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TROUBLESHOOTING (continued)

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

washer stops working

Check for proper water supply.

inlet valve.

Both Hot and Cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check proper electrical supply. Normal washer operation.

Plug power cord into a grounded 3 prong outlet. Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Lid must be closed for washer to run. Washer will pause during certain phases of cycle. Do not interrupt cycle. Washer may be stopped to reduce suds.

Washer may be overloaded. Not using HE detergent.

Remove several items, rearrange load evenly in basket and add detergent. Close lid and press START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has started to avoid overloading or unbalancing.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following detergent directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN. Select your cycle. Press START. Do not add more detergent.
Small items may have been caught in pump or between basket

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Washer not draining/ spinning, loads are still wet

TROUBLESHOOTING (continued)

Empty pockets and use garment bags for small items. Use a cycle with a high spin speed.
The washer may be overloaded
Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).

Small items may have been caught in pump or between basket and tub, which can slow draining.
Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment.
Overloading or unbalanced loads will not allow the washer to spin correctly, leaving the load wetter than normal. See "Using Your Washer" for loading recommendations.
Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the

Wrong or too much detergent causing suds to slow or stop draining and spinning?

Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, Select DRAIN & SPIN and desired cycle. Do not add detergent.

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TROUBLESHOOTING (continued)

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Washer not performing as expected (cont.)

Solution

Not cleaning or

Not using HE detergent.

removing stains (cont.)

The suds from regular detergent can prevent washer from operating correctly.
Use only HE detergent.
Always measure detergent and follow manufacture's directions based on load size and soil level.

Not using correct cycle for fabric type.

Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycle for tough cleaning.

Not using dispensers.

Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.

Odors Fabric Damage

Not washing like colors together.

Do not add products directly to load.
Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

Monthly maintenance not done as recommended.

Run the Clean Washer cycle with AFFRESHTM monthly. See "Cleaning Your Washer" in Washer Maintenance .

Unload washer as soon as cycle is complete.

Using wrong or too much detergent. Use only HE detergent.

Always follow the manufacturer's directions.

See "Cleaning your Washer" section.

Sharp items were in pockets during wash cycle.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Strings and straps could have tangled. Tie all strings and straps before starting wash load.

Items may have been damaged before washing.
Fabric damage can occur if washer is overloaded.

Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall. Do not load above the stainless steel portion of the basket. Load with dry items only.

Use cycle designed for the fabrics being washed.

Add only 1 or 2 garments after washer is started.

Liquid chlorine bleach may have been Do not pour liquid chlorine bleach directly onto load. Wipe up

added incorrectly.

bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Garment care instructions may not have been followed.

Do not place load items on top of bleach dispenser when loading and unloading washer.
Always read and follow garment manufacturer's care label instructions.

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TROUBLESHOOTING (continued)

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

If you experience

Possible causes

Solution

Washer not performing as expected (cont.)

Incorrect or wrong wash or rinse temperatures

Check for proper water supply.

Are hot and cold inlet hoses reversed? Both hoses must be attached to both washer and faucet, and

Load not rinsed

Energy saving controlled wash temperatures.
Check for proper water supply.

Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes.
Are hot and cold inlet hoses reversed?

Load is tangling
Not cleaning or removing stains

Not using HE detergent. Washer not loaded as recommended.

inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer maybe clogged. Remove any kinks in the inlet hose. The suds from regular detergent can prevent washer from operating correctly. Use only HE detergent. Always measure detergent and follow detergent directions based on load size and soil level.
Load garments in loose heaps evenly around the basket wall. Do not load above the stainless steel portion of the basket. The washer will not rinse well if overloaded. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer has started.

Washer not loaded as recommended.

See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed, however items will be wetter than those using a higher speed spin.
Load garments in loose heaps evenly around the basket wall. Do not load above the stainless steel portion of the basket.
Reduce tangling by mixing types of load items. Use the recommended cycle for the type of garments being washed.

Wash load not completely covered in water.
Added more water to washer.

Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move.
Added water lifts the laundry off the impeller, resulting in less effective cleaning.

Washer not loaded properly.

Load garments in loose heaps evenly around the basket wall.
Do not load above the stainless steel portion of basket. Load with dry items only.
Add only 1 or 2 garments after washer has started.

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TROUBLESHOOTING (continued)

First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Washer not performing as expected (cont.)

Incorrect dispenser operation

Clogged dispensers or laundry products dispensing too soon.

Solution
Always select Fabric Softener option to assure proper dispensing. Load dispensers before starting a cycle. It is normal for small amounts of water to be remain in dispenser. Homes with low water pressure may result in residual powder in the dispenser. To avoid, select a warmer wash temperature if possible, depending on your load. Use only liquid chlorine bleach in the bleach dispenser.

No sound when buttons are pressed

Button sounds are turned off.

Button sounds can be turned on or off by pressing and holding Cycle Signal for 5 seconds.

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COMPONENT ACCESS
This section instructs you on how to service each component inside the 2010 Vertical Modular Washer. The components and their locations are shown.
WARNING

Control
Panel Clips Water Valves

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
Unplug washer or disconnect power.
COMPONENT LOCATIONS
Front of washer

User Interface

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Thermistor

COMPONENT LOCATIONS (continued)

Dispenser Assembly

Suspension Rods

Tub Assembly Impeller

Tub Ring

Wire Harness Tub Assembly
Belt Motor Splutch Pulley Capacitor
Suspension Spring

View from the front (with the top lifted)
View from the bottom with the washer on it's back (with pulley cover removed)
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Shifter
Wire Harness
Counter Balance
Drain Pump/Motor
Drain Pump/Motor
Hose

REMOVING THE CONTROL PANEL

Access to the water inlet valves, control and user interface is from inside of the control panel.

Clip Locations

WARNING

Figure 2

Figure 3 5. Lift the panel off of the top, see figure 4.

Figure 1
4. Push back on the control panel just enough to slide a putty knife under the right or left corner of the control panel. Lift the corner of the panel and push in with the putty knife blade to release the clip. Repeat the procedure for the other clip, see figures 2 and 3.
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Clip
Figure 4

REMOVING THE CONTROL

WARNING

5. Remove the knob by grasping it and pulling it toward you, see figure 2.

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Remove the control panel. See the section: "REMOVING THE CONTROL PANEL".
4. Remove harness from control, see figure 1. a. Pull tabs back for J-2 removal. b. Pull tabs back for J-12 removal. c. Remove two wire connector at J-7. d. Wires for J-3 are routed and tucked under the braces and are held in place by a tree clip. Remove the connector by pinching the tabs on the sides of the connector. e. J-15 and J-16 are "pinch" connectors and the wires are held by a tree clip.
J-2

Figure 2

6. Remove one (1) screw and release two (2) locking tabs on the User Interface to replace control, see figure 3.

Screw Tab Capture

Locking Tabs

Figure 3

J-12

J-7

J-16

J-15

Figure 1

J-3
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USER INTERFACE REMOVAL AND

INSTALLATION PROCEDURE

WARNING

2. Remove the seven (7) screws circled in Figure 1 that secure the user interface to the console.

Original Black Plastic Actuator

Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
IMPORTANT Electrostatic Discharge (ESD)
Sensitive Electronics ESD problems are present everywhere. ESD may damage or weaken the machine control electronics. The new control assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress. Use an anti-static wrist strap. Connect wrist
strap to green ground connection point or unpainted metal in the appliance
-OR Touch your finger repeatedly to a green ground connection point or unpainted metal in the appli ance. Before removing the part from its package, touch the anti-static bag to a green ground connection point or unpainted metal in theappli ance. Avoid touching electronic parts or terminal contacts; handle machine control electronics by edges only. When repackaging failed machine control electronics in anti-static bag, observe above instructions.
1. Unplug washer or disconnect power.
Console

White Plastic Actuator

Printed Circuit Board

Figure 2

3. Remove white plastic cover and printed circuit board. IMPORTANT: Leave the original black plastic actuator attached to the console. See figure 2.
4. Remove new black plastic actuator from the service assembly in the kit. Install the new user interface onto the original black plastic actuator mounted in console. Discard the new black plastic actuator. See Figure 3. IMPORTANT: Hand assemble the seven (7) screws to avoid stripping the threads in the plastic components. Do not use electric screwdriver.

New Black Plastic Actuator

Figure 3

Figure 1

5. Replace all parts and panels. 6. Plug in washer or reconnect power.
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REMOVING THE TOP

Access to the detergent dispenser and lid switch/latch assembly is from under the top. The top his held on with by channel connections at the front and two screws at the rear.
WARNING

6. While still keeping it lifted, push the top back about ¼ ", see figure 3.
7. Tilt the top up on the rear hinges,

1/4"

Figure 3 see figure 4.

Wire harness cover
Figure 1 see figure 2. 5. Raise the top about ¼ ".

1/2"
Figure 2

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Figure 4

REMOVING THE WATER INLET VALVE

The water valves are located under the control panel.
WARNING

3. Remove the control panel. See the section: "REMOVING THE CONTROL PANEL".
4. Lift the panel off of the top.

5. Remove the hoses. Use a towel to catch any water drippings.

6. Unplug the harness from the valve coils.
7. Unscrew two (2) mounting screws on each valve coil set, see figure 1.
8. Lift valve off of dispenser.

2. Purge the water pressure from the hoses by setting the washer to fill on WARM.

Remove these Screws

Figure 1
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REMOVING THE DETERGENT DISPENSER ASSEMBLY

The detergent dispenser assembly fits into the top.
WARNING

Remove Dispenser Drawer

Figure 2 5. Remove the dispenser drawer,
see figure 2. 6. Remove the (2) screws securing the
dispenser to the front trim, see figure 3.
Remove Screws From Behind Dispenser
Figure 3

Figure 1
4. Raise the top on the hinges, see figure 2 and the section: "REMOVING THE TOP".

Figure 4 7. Remove the trim, see figure 4.
8. The dispenser is held in the back by tabs, see figure 5.
Tabs

Figure 5
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REMOVING THE LID SWITCH/LOCK ASSEMBLY

The lid switch/lock assembly is located under the top on the front right-hand side.
WARNING

Screws

Clips

Figure 2 5. Remove the two (2) mounting screws
securing the switch to the top, see figure 2.
6. Remove the switch.
7. Unclip the harness from the top, see figure 2.
8. Unplug the harness from the control.

Switch

Harness

Figure 1

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REMOVING THE LID STRIKE ON GLASS LID MODELS
1. Push a small screwdriver into the hole of the lid strike to release a locking tab.
2. Turn the strike counter clockwise. 3. Pull the strike out of the mounting hole.

Turn Counter Clockwise

Place Screwdriver Here

Lid Strike

Rubber Bumper

Glass
View of upper right corner of underside of the glass top.

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REMOVING THE SHIFTER

WARNING

2. Turn off the water supply to the washer

3. Use cardboard or padding to lay washer on the front cabinet.

4. Disconnect hoses
5. Remove the harness from the shifter, see figure 1.
6. Remove the two mounting screws, see figure 1.
7. Lift out.

Screws

Harness

Figure 1
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REMOVING THE DRAIN PUMP

Access to the drain pump is from the bottom of the unit. The drain pump seals against the tub at two points (see the image on the right).

3. Use cardboard or padding to lay washer on the front cabinet.
4. Disconnect hoses

WARNING

5. Remove the harness from the pump motor.

6. Remove hose clamp and hose, see figure 1.

Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

7. Remove three (3) mounting screws, see figure 2.
8. Remove pump assembly, see figure 2.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer
Screw Locations Hose Clamp
Hose

Pump to Tub Seal Two Points of Contact
Figure 2

Figure 1

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REMOVING THE DRIVE BELT AND MOTOR

WARNING

2. Turn off the water supply to the washer.

3. Use cardboard or padding to lay washer on the front cabinet.
4. Disconnect hoses.

5. Remove pulley cover.
6. To remove the belt, pull out on the belt and turn the splutch pulley until the belt slides off.
7. To remove the motor, unplug the harness and remove the two (2) mounting bolts, see figure 1.

Mounting Bolt Belt

Splutch Pulley

Mounting Bolt
Figure 1
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REMOVING THE SPLUTCH

WARNING

3. Remove the belt. See the section: "REMOVING THE DRIVE BELT AND MOTOR".

4. Hold the splutch pulley and remove the mounting bolt, see figure 1.
5. Lift off the pulley.
6. Remove the shifter. See the section: "REMOVING THE SHIFTER".
7. Unsnap the tabs that secure the splutch housing and lift off, see figure 2.

Tab
2. Turn off the water supply to the washer.
Mounting Bolt

Tab
Tab
Figure 2

Splutch Pulley
Figure 1

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REMOVING THE GEARCASE

WARNING

8. Remove the belt. See the section: "RE MOVING THE DRIVE BELT AND MOTOR".

9. Remove the motor. See the section: "REMOVING THE DRIVE BELT AND MOTOR".
10. Remove the splutch assembly. See the section: "REMOVING THE SPLUTCH".
11. Remove the shifter. See the section: "REMOVING THE SHIFTER".
12. Remove the capacitor.
13. Remove the drain pump. See the section: "REMOVING THE DRAIN PUMP".
14. Remove the four (4) mounting bolts.

15. Pull the gearcase out of the tub.

2. Turn off the water supply to the washer.
3. Remove the impeller. See the section "REMOVING THE IMPELLER AND BASKET".
4. Remove impeller bolt.
5. Remove the basket. See the section "REMOVING THE IMPELLER AND BASKET".
6. Use cardboard or padding to lay washer on the front cabinet.
7. Disconnect hoses.

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REMOVING THE GEARCASE (continued)

As an alternative to the previous steps, the belt, motor, splutch, shifter and capacitor may also be removed along with the gearcase as outlined below: 1. Unplug washer or disconnect power.
2. Turn off the water supply to the washer.
3. Remove the basket. See the section removing the impeller and basket.
4. Use cardboard or padding to lay washer on the front cabinet.
5. Unplug the harness from the motor, shifter and capacitor.
6. Remove the four mounting bolts and pull the gearcase out of the tub.

NOTE:

The tub and gearcase has 8 mounting holes. Only 4 are used. If they strip out during reassembly, the other holes can be used to re-mount the gearcase.

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REMOVING THE TUB RING
WARNING
Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power 2. Raise the top on the hinges. See the section: "REMOVING THE TOP". 3. To release the tub ring from the tub; first, press press back and down on the top of the tub ring to reduce pressure on the keyed locking tab, then release the tab, see figure 1.

1. Press Back and Down

Figure 1
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REMOVING THE IMPELLER AND BASKET

WARNING

5. Remove tub ring.

6. Remove impeller bolt cover, see figure 1.
7. Remove impeller bolt.

Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

8. Remove impeller. 9. Remove impeller.

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer.
3. Raise the top on the hinges. See the section: "REMOVING THE TOP".
4. Remove harness from control and water valves to set the top aside.
Release Cover with a Flat Blade Screwdriver

Figure 1

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BASKET DRIVE BLOCK REMOVAL AND INSTALLATION PROCEDURE
WARNING
Impeller

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
1. Unplug washer or disconnect power.
NOTE: Always install a new drive block, driven hub and spanner nut if the basket, drive assembly or drive block are removed for service. See figure 1.

Figure 2

Impeller Bolt

Spanner Wrench

Spanner Nut

Drive Block
Figure 1

Drive Hub

Figure 3 4. Remove six (6) screws from basket driven hub.
IMPORTANT: Remove the screws slowly if using a powered screwdriver. Hold up on basket while removing the last two (2) screws to avoid stripping out threads. See figure 4.
Driven Hub

2. Remove impeller. Remove cap covering impeller bolt, with a flat blade screwdriver. Remove impeller bolt, pull up on impeller to remove, See Figure 2.
NOTE: Using rubber palmed gloves to grip impeller and lifting straight up aids in removal of impeller.
3. Use a spanner wrench and hammer to remove the spanner nut. See figure 3.

Screws
Figure 4
5. Remove driven hub and drive block. NOTE: When driven hub is removed, basket will drop slightly. Basket and drive assembly can be replaced at this time if needed. Follow all Instructions that may come with the new basket or drive assembly.

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BASKET DRIVE BLOCK REMOVAL AND

INSTALLATION PROCEDURE (continued)
6. Install new drive block onto spin tube. The drive block should be fully seated on the spin tube with the stops resting on the top
of the spin tube. See Figure 5.

Drive Block Stop

Spin Tube

Figure 5
7. Install the new driven hub using new screws supplied in kit, screw in only half way initially.

Figure 7 10. Place spanner wrench on spanner nut.
Mark starting location of spanner wrench. See Figure 8.
Start
Spanner Wrench

IMPORTANT: If using power screwdriver set on low speed and low torque. Do not strip threads in the plastic base.
8. Lift the basket up with 2 hands as shown in Figure 6 to reduce the gap between the basket and driven hub, then use one hand to hold basket up while driving in two (2) screws that are on opposite sides of the new driven hub. Fully seat the remaining screws.
NOTE: Failure to lift basket prior to tightening screws will result in stripped threads.

Figure 8 11. Tighten spanner nut 3/4 of a turn by
lightly tapping spanner wrench with a hammer. See Figure 9.
Start

Finish

3/4 Turn

Figure 6
9. Install spanner nut. Hand tighten spanner nut without tools, until fully seated. See Figure 7.

Figure 9 12. Inspect installation. Lift up on on basket
with both hands to confirm drive block and basket are correctly assembled to spin tube. As an additional verification there should be approximately a 1/2" gap between the balance ring and tub ring when the basket is completely installed. 13. Install impeller, impeller bolt and cap. For best results install a new impeller bolt. 14. Replace all parts and panels. 15. Plug in washer or reconnect power.

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REMOVING THE TUB

WARNING

Ball

Figure 1
Hang Suspension Rod Here

2. Turn off the water supply to the washer. 3. Raise the top on the hinges. See the
section: "REMOVING THE TOP". 4. Remove harness from control and water
valves to set the top aside. 5. Remove the basket. See the section
REMOVING THE IMPELLER BOLT AND BASKET. 6. Remove suspension rods from balls, see figure 1. 11. Hang the rods on the top edge of the tub ring. 12. Lift tub out, see figure 3.

Figure 2

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Figure 3

--NOTES--
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FOR SERVICE TECHNICIANS ONLY Testing

DANGER

WARNING

Electrical Shock Hazard
Only authorized technicians should perform diagnostic voltage measurements.
After performing voltage measurements, disconnect power before servicing.
Failure to follow these instructions can result in death or electrical shock.

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following: Verify the controls are in the off position so that the appliance does not start when energized. Allow enough space to perform the voltage measurements without obstructions. Keep other people a safe distance away from the appliance to prevent potential injury. Always use the proper testing equipment. After voltage measurements, always disconnect power before servicing.

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.
Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -ORTouch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.
Before removing the part from its package, touch the antistatic bag to a green ground connection point or unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
When repackaging failed electronic control assembly in antistatic bag, observe above instructions.

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FOR SERVICE TECHNICIANS ONLY

ACTIVATING THE SERVICE DIAGNOSTIC MODES
1. Be sure the washer is in standby mode (plugged in with all indicators off). 2. Perform the following sequence of movement using the cycle selector knob. NOTE: AFTER RESET, sequence "a" through "e" must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise to clear sequence.

a. Rotate cycle selector knob clockwise

one click and wait ½ second.

b. Rotate cycle selector knob clockwise

one click and wait ½ second.

c. Rotate cycle selector knob clockwise

one click and wait ½ second.

d. Rotate cycle selector knob L counterclockwise one click and wait ½ second.

e. Rotate cycle selector knob clockwise one click.

Successful activation of this test mode
will be indicated by all status LED's flashing ON and OFF in half-second intervals.

Legend:

= ON

= OFF

0.5 Seconds ON

Sensing Soak Wash Rinse Spin Done

0.5 Seconds OFF
Figure 1 - Successful Activation of Test Mode
If LED indicators do not display as described above, the sequence may not have been completed within 6 seconds. Repeat step 2 to ensure this was not the cause. If still unsuccessful, see Unsuccessful Entry at right.

3. There are several Diagnostic Test Modes you can access that are shown in the chart below. To select the desired Mode of Operation, turn the cycle selector knob until the display or status LED's match the mode you wish to enter.

MODE

DIAGNOSTIC TEST MODES STATUS LEDs

DISPLAY

SENSING SOAK WASH RINSE SPIN DONE

Fault Code Display Mode Automatic Test Mode Manual Test Mode Calibration Mode Sales Demo UI Test Mode SW Version Display Mode

On 0 1

On On 03

On 05

On On

On On On 07

4. Press the START button to enter desired mode of operation.
Refer to the following pages for detailed information on each mode of operation:

FAULT CODE DISPLAY MODE: Page

AUTOMATIC TEST MODE: Page

MANUAL TEST MODE: Page

n CALIBRATION MODE: Page

n SALES DEMO: Page

n UI TEST MODE: Page

n SW VERSION DISPLAY MODE: Page

Unsuccessful Entry
If entry into diagnostic test mode is unsuccessful, refer to the following indication and action:
Indication : None of the LED's or display turn on.
Action: Press POWER button to enter setting mode. If indicators come on, repeat steps 1 through
4 of Activating the Service Diagnostic Modes. NOTE: Rotating the dial too fast or too slow will affect entry.
If no indicators come on after pressing the POWER button, go to TEST #1,.page 12.

EXITING THE SERVICE DIAGNOSTIC MODES
Press the POWER button at any time to exit diagnostic test modes.
Washer will exit diagnostic test modes after 5 minutes of inactivity or unplugging the power cord.

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FOR SERVICE TECHNICIANS ONLY

DIAGNOSTIC GUIDE

FAULT CODE DISPLAY MODE

Before servicing, check the following: Make sure there is power at the wall outlet. Has a household fuse blown or circuit breaker
tripped? Was a regular fuse used? Inform customer that a time-delay fuse is required. Are both hot and cold water faucets open and water supply hoses unobstructed? All tests/checks should be made with a VOM (volt-ohm-milliammeter) or DVM (digital-voltmeter) having a sensitivity of 20,000 per volt DC or greater. Resistance checks must be made with washer unplugged or power disconnected. IMPORTANT: Avoid using large diameter probes when checking harness connectors as the probes may deamfoarmge the connectors upon insertion. Check all harnesses and connections before replacing components. Look for connectors not fully seated, broken or loose wires and terminals, or wires not pressed into connectors far enough to engage metal barbs. A potential cause of a control not functioning is corrosion or contamination on connections. Use an ohmmeter to check for continuity across suspected connections.
DIAGNOSTIC LED MAIN CONTROL
A troubleshooting tool has been implemented onto the main control board--a diagnostic LED. LED ON The Control is detecting correct incoming line voltage and the processor is functioning. LED OFF Control malfunction. Perform TEST #1: Main Control,toonvpearigfyem12a,intocvoenrtifryolmfuaninctciontarolitly. functionality.
LED Location Figure 2
DIAGNOSTIC TEST MODES

To access fault/error codes, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:
"Done" LED On, " 01" Displayed on 7-segment 01
Sensing Soak Wash Rinse Spin Done
Press the START button to enter Fault Code Display Mode. 1. To view last 4 fault codes:
Turn cycle selector knob clockwise to view fault codes in the order of most recent to oldest. (Refer to Fault/Error Code charts) on pages 6 & 7.)
NOTE: A fault/error code will be removed from memory if it does not reoccur after 10 consecutive wash cycles.
2. To clear fault codes: Turn cycle selector knob until the status LED's correspond as follows:

Sensing Soak Wash Rinse Spin Done
Press and hold START button for 3 seconds to clear all fault codes.

Fault/Error Code Display Method Fault/error codes are displayed by alternating the state of the Status LED's and display (if display exists) in one-second intervals. All fault/ error codes have an F# and an E#. The F# indicates "Type of Fault" and the E# indicates "Component system where fault is located."

*If the Sensing LED is ON, theFault Number is represented; if OFF,theError Numberis represented (see example below). The remaining LED's (Wash, Rinse, Spin, and Done) represent the fault and error code. (See Fault/Error Code CSehearFtsaounlt/pEarrgoersC6o&de7Cfohramrtosrefoirnmfoormreaitniofno.r)mation.)

FAULT NUMBER Status LEDs

ERROR NUMBER Status LEDs

SENSING* WASH RINSE SPIN DONE
DISPLAY SENSING* WASH RINSE SPIN DONE
DISPLAY

These tests allow factory or service personnel to test and verify all inputs to the main control board. You may want to do a quick and overall checkup of the washer with these tests before going to specific troubleshooting tests.

On On Ff33

On On Fe43

NOTE: LED names will vary on selected models.

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FOR SERVICE TECHNICIANS ONLY

AUTOMATIC TEST MODE

CALIBRATION MODE

To access Automatic Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:
"Spin" LED On, " 02" Displayed on 7-segment 02
Sensing Soak Wash Rinse Spin Done
Press theSTART button to begin the automatic test. See page 8 for order of automatic test. Upon entering the automatic test mode, the
washer will perform an automatic test with water cycles to check major washer functions.

IMPORTANT: Calibration must be performed when any of the following components have been replaced: Main Control, Basket, Drive Assembly, Motor, and Capacitor. Not performing calibration will result in poor wash performance. To access Calibration Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:
"Rinse" LED On, " 04" Displayed on 7-segment
04
Sensing Soak Wash Rinse Spin Done

Pressing the START button will manually advance to the next step.
NOTE: Lid must be closed with lid lock enabled to perform test.

Press the START button to begin washer calibration. Lid must be down to perform test.
Basket must be empty to perform test (no water or clothes).

MANUAL TEST MODE
To access Manual Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:

Calibration cycle runs for approximately 2-3 minutes. Cycle completes when door unlocks and washer enters standby mode.
Do NOT interrupt calibration, disturb washer, remove power, or press POWER button; otherwise, calibration must be repeated.

"Spin & Done" LED On, " 03" Displayed on
7-segment
03
Sensing Soak Wash Rinse Spin Done
Press the START button to enter Manual Test Mode. See page 9 for manual test mode. Upon entering the manual test mode,
the washer will have all outputs OFF. The cycle selector knob is used to select
the output to be tested. When the selected output is activated, the
corresponding status LED's flash ON & OFF. The START button will activate/deactivate
the selected output.
IMPORTANT: As a safety feature, the lid must be closed with lid lock enabled to activate either Agitate or Spin Test. NOTE: Multiple outputs may be activated simultaneously. NOTE: Outputs left on will time-out after 5 minutes.

SALES DEMO MODE
NOTE: For retail use only. To access Sales Demo Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:
"Rinse & Done" LED On, " 05" Displayed on
7-segment
05
Sensing Soak Wash Rinse Spin Done
Press the START button to begin the Sales Demo. To exit Sales Demo Mode, the washer
must be powered down. It may be necessary to unplug the washer or disconnect power to disable the Sales Demo.

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FOR SERVICE TECHNICIANS ONLY

UI TEST MODE
To access UI (User Interface) Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:

SOFTWARE VERSION DISPLAY MODE
To access Software Version Display Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the status LED's or display correspond as follows:

"Rinse & Spin" LED On, " 06" Displayed
on 7-segment
06
Sensing Soak Wash Rinse Spin Done
Press the START button to begin the UI test. NOTE: Features and terminology may vary between makes and models. Upon entering the UI test mode, all LED's
and display (if it exists) will be turned ON.
Pressing the POWER button will deactivate the UI test mode.
When rotating the cycle selector knob, each click "indent" toggles the "Done" LED as well as the associated cycle LED.
Pressing the START button will toggle the display, start, and status indicators on and off.
Pressing each button will toggle its respective indicator(s) ON or OFF.
Each press of the EcoBoost button toggles the EcoBoost and EcoMonitor indicators ON and OFF (not available on all models).

"Rinse, Spin, and Done" LED On, " 07 " Displayed
on 7-segment
07
Sensing Soak Wash Rinse Spin Done

Press the START button to begin software display mode.
Upon entering the software version display mode, the Major, Minor, and Test version numbers for the software are displayed by alternating the state of the Status LEDs and display (if display exists) in one second intervals; the process repeats following a pause.
For example, if the s/w version is 02.01.07, the following sequence would be displayed:

32 16

1 Display

07
Sensing Soak Wash Rinse Spin Done

CUSTOMER VIEWABLE FAULT CODES
There are 3 fault codes that may be visible to the customer indicated by the following Status LEDs: WASH LED ON (Long Fill Fault) Refer to "No Fill, Long Fill" on page 7 for information. SPIN LED ON (Long Drain Fault) Refer to "Long Drain" on page 7 for information. LID LOCK LED FLASHING CONTINUOUSLY (Lid Lock Fault) Refer to "Lid Lock Fault"
on following page for information.

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FOR SERVICE TECHNICIANS ONLY

FAULT/ERROR CODES (continued) -- See page to access Fault Code Display Mode

DESCRIPTION

FAULT NUMBER Status LEDs

ERROR NUMBER Status LEDs

Explanation & Recommended Procedure

SENSING* WASH RINSE SPIN DONE
DISPLAY SENSING* WASH RINSE SPIN DONE
DISPLAY

OVER SUDS CONDITION DETECTED

Ff00

Ee2

Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level. The main control will flush water in attempt to clear Suds. If the water flush is unable to correct the problem, this may indicate:

· Not using HE detergent. · Excessive detergent usage. · Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air? · Mechanical friction on drive mechanism or basket. (Clothing between basket and tub.)

HIGH WATER TEMPERATURE RINSE CYCLE On

Ff00

Ee44

Fault is displayed when washer detects water temperature 105° or higher during rinse cycle.

· Hot water getting in. Make sure inlet hoses are connected correctly.

· If hoses are installed properly, temperature thermistor may be stuck in low resistance range.

· See TEST #5: Temperature Thermistor.

OFF BALANCE LOAD DETECTED

Ff00

On On Ee5

Fault is displayed when an off balance condition is detected.

· Check for weak suspension. Basket should not bounce up and down more than once when pushed.

· Clothing should be distributed evenly when loading.

MAIN CONTROL FAULT
Indicates a main control fault. · See TEST #1: Main Control.

On Ff 1

On Ee1

MOTOR CONTROL FAULT

Indicates a fault of the motor control section of the main control. · See TEST #3b: Drive System.

On Ff 11

Ee2

STUCK KEY

Ff22

One or more keys on the User Interface were actuated for 15 consecutive seconds.

· Fault occurs during Diagnostic Test Mode if a stuck key is detected.

· See TEST #4: Consoles and Indicators.

On Ee11

MISMATCH OF MAIN CONTROL & UI

On Ff2

The User Interface identification does not match the expected value in the Main Control Board. · Fault occurs during Diagnostic Test Mode if a mismatch of main control and UI is identified. · See TEST #4: Consoles and Indicators.

On On Ee33

PRESSURE SENSOR FAULT

On On Ff33

On Ee11

Fault is displayed when the Main Control detects an out of range pressure signal.

· Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

· See TEST #6: Water Level.

INLET WATER TEMPERATURE FAULT

On On Ff33

Fault is displayed when the Inlet Thermistor is detected to be open or shorted. · See TEST #5: Temperature Thermistor.

Ee2

LID SWITCH FAULT

On On On Ff55

Fault is displayed if Lid Switch has not been detected after multiple wash cycles.
· User presses START with lid open. · The main control cannot detect the lid switch opening and closing properly. · See TEST #8: Lid Lock.

On Ee11

LID LOCK FAULT

On On On Ff5

Ee2

Fault is displayed if Lid Lock has not moved into locked position or motor cannot be powered.

· Lid is not closed completely due to interference. · Check for lock interference with lock striker.

· Wash media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding.

· Main control detects open lid switch when attempting to lock. · Main control cannot determine if lid lock is in a locked state.

· See TEST #8: Lid Lock.

* If the Sensing LED is ON, the fault code number is represented; if OFF, the error code number is represented.

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FOR SERVICE TECHNICIANS ONLY

FAULT/ERROR CODES (continued) -- See page to access Fault Code Display Mode

DESCRIPTION

FAULT NUMBER Status LEDs

ERROR NUMBER Status LEDs

Explanation & Recommended Procedure

SENSING* WASH RINSE SPIN DONE
DISPLAY SENSING* WASH RINSE SPIN DONE
DISPLAY

LID UNLOCK FAULT

On On On Ff55

Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered. · Check for lock interference with lock striker. · Main control cannot determine if lid lock is in an unlocked state. · See TEST #8: Lid Lock.

On On Ee33

LID NOT OPENED BETWEEN CYCLES

On On On Ff55

Ee44

Fault is displayed if the following conditions occur:

· User presses START after several consecutive washer cycles without opening lid.

· See TEST #8: Lid Lock.

BASKET SPEED SENSOR FAULT

On On On On Ff7

Fault is displayed when the main control cannot determine speed of basket. · Locked rotor--check that basket, impeller, and motor can rotate freely. · Check harness connections from main control to motor and shifter. · See TEST #3a: Drive SystemShifter.

On Ee11

SHIFTER FAULT

On On On On Ff77

Fault is displayed when the main control cannot determine position of shifter.

· Check harness connections from main control to motor and shifter.

· Observe shifter operation.

· See TEST #3a: Drive SystemShifter.

On On Ee5

MOTOR FAULT

On On On On Ff77

Indicates an open clockwise or counterclockwise circuit of the motor. · See TEST #3b: Drive SystemMotor.

On On

Ee65

MOTOR UNABLE TO REACH TARGET RPM

On On On On Ff7

Fault is displayed when basket speed sensor detects that target RPM was not reached.

· Mechanical friction on drive mechanism or basket (clothing between basket and tub).

· Weak motor or run capacitor. · Load off balance. Clothing should be distributed evenly when loading.

· See TEST #3b: Drive SystemMotor.

On On On Ee57

NO FILL, LONG FILL

On On

Ff88

On Ee11

Fault is displayed when the water level does not change for a period of time OR water is present but main control

does not detect the water level changing. · Is water supply connected and turned on?

· Low water pressure; fill times longer than six minutes. Are hose screens plugged?

· Check for proper drain hose installation. Is water siphoning out of the drain hose? · Drain hose must not be more then 4.5" (113mm) into the drain pipe.

· Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

· See TEST #2: Valves.

OVERFLOW CONDITION

On On

Ff88

On On Ee33

Fault is displayed when main control senses water level that exceeds the washer's capacity.

· May signify problem with inlet water valves.

· Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

· Pressure transducer fault on main control.

· See TEST #2: Valves and

TEST #6: Water Level.

HOT, COLD REVERSED

On On

Ff88

Fault is displayed when the hot and cold inlet hoses are reversed.

· Make sure inlet hoses are connected correctly.

· If hoses are installed properly, temperature thermistor may be stuck in low resistance range.

· See TEST #2: Valves and

TEST #5: Temperature Thermistor.

On Ee5

LONG DRAIN

On On

On Ff9

On Ee11

Fault is displayed when the water level does not change after the drain pump is on for 10 minutes.

· Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions.

· Is the drain hose height greater than 96"?

· Check pressure hose connection from tub to main control. Is hose pinched, kinked, plugged, or leaking air?

· Is the pump running? If not, see TEST #7: Drain Pump.

* If the Sensing LED is ON, the fault code number is represented; if OFF, the error code number is represented.

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FOR SERVICE TECHNICIANS ONLY
AUTOMATIC TEST MODE -- See page to access Automatic Test Mode

Press the START button to begin the Automatic Test. NOTE: Lid must be closed with lid lock enabled to perform Automatic Test.

FUNCTION

STATUS LEDs

DISPLAY Est. TIME

SENSING SOAK WASH RINSE SPIN DONE LID LOCK

Recommended Procedure

If Available In Seconds

LID WILL LOCK Motor must be at "0" RPM. If lid does not lock, go to Manual Test.

On On 0 1

COLD VALVE WILL ACTUATE If water is not present, or temperature is wrong, go to Manual Test.

On On 02

HOT VALVE WILL ACTUATE If water is not present, or temperature is wrong, go to Manual Test: Hot Valve.

On On On 03

RESERVED FOR FUTURE DEVELOPMENT Washer will pause for 5 seconds.

On 04

RESERVED FOR FUTURE DEVELOPMENT Washer will pause for 5 seconds.

On On On 05

FABRIC SOFTENER DISPENSER & COLD VALVE WILL ACTUATE

On On On 06

If no water in fabric softener dispenser, go to Manual Test: Fabric Softener Dispenser.

HOT & COLD VALVE WILL ACTUATE Hot & cold water valves will actuate for the specified time period.

On On On On 07

SHIFTER MOVES TO AGITATION POSITION

If motor does not agitate, go to Manual Test: Gentle or Heavy Agitation.

On 08

~5-15

MOTOR AGITATES

On On 09

If motor does not agitate, go to Manual Test: Gentle or Heavy Agitation.

DRAIN PUMP WILL ACTUATE If water is not draining, go to Manual Test: Drain.

On 10

~30-40

SHIFTER MOVES TO SPIN POSITION If basket is not turning, go to Manual Test: Low or High Spin.

On On On 1 1

~5-15

MOTOR SPINS If basket is not turning, go to Manual Test: Low or High Spin.

On On

On 12

LID REMAINS LOCKED UNTIL WASHER SENSES A STOPPED BASKET

On On

On On 13

~30-40

Basket must stop spinning (0 RPM) before test continues to next phase. Time for basket to stop spinning may vary from 30

seconds up to 2 minutes.

LID WILL UNLOCK AND CYCLE COMPLETES

On On On

If lid does not unlock, go to Manual Test: Lid Lock. If no end-of-cycle tone, make sure Cycle Signal is turned on.

Estimated Time

~3 min

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FOR SERVICE TECHNICIANS ONLY
MANUAL TEST MODE -- See page to access Manual Test Mode
Pressing the START button will activate/deactivate each output. When the output is activated, the corresponding Status LED's will flash. NOTE: Lid must be closed and locked to perform SPIN tests.

OUTPUT

STATUS LEDs

DISPLAY

SENSING SOAK WASH RINSE SPIN DONE LID LOCK

Output Details NOTE: Outputs will time-out after 5 minutes.

If Available

LID LOCK

Lock and unlock the lid. NOTES: When lock is enabled, the "Lid Lock" LED will turn ON. Will only lock when lid is closed. Will only unlock when basket RPM is 0. If lid is not closed, washer will beep and LED's will flash. · If lid does not lock or unlock, go to TEST #8.

COLD VALVE

Turns ON and turns OFF cold water valve. · If valve does not turn on, go to TEST #2.

HOT VALVE

Turns ON and turns OFF hot water valve. · If valve does not turn on, go to TEST #2.

RESERVED FOR FUTURE DEVELOPMENT

On On

If selected, washer will beep and LED's will flash.

RESERVED FOR FUTURE DEVELOPMENT If selected, washer will beep and LED's will flash.

FABRIC SOFTENER DISPENSER

Turns ON and turns OFF the fabric softener valve. (May not be available on all models or brands.) · If valve does not turn on, go to TEST #2.

OXI DISPENSER

On On

Turns ON and turns OFF the Oxi dispenser valve. (May not be available on all models or brands.) · If valve does not turn on, go to TEST #2.

DRAIN

On On On

Turns ON and turns OFF the drain pump. · If pump does not turn on, go to TEST #7.

RESERVED FOR FUTURE DEVELOPMENT

If selected, washer will beep and LED's will flash.

LOW SPIN

On On 09

Allow up to 15 seconds for shifter to reposition. Spins basket from 0 to 500 RPM. IMPORTANT: Water in tub must be drained before test. IMPORTANT: To activate Low Spin, RPM must read "0" and lid must be closed with lid lock enabled. If lid is not closed, washer will beep and LED's will flash. · If motor does not spin, go to TEST #3a & 3b.

HIGH SPIN

On On On 10

Allow up to 15 seconds for shifter to reposition. Spins basket from 0 to maximum RPM.

To activate High Spin,

IMPORTANT: Water in tub must be drained before test. IMPORTANT: To activate High Spin, RPM must read "0" and lid must be

closed with lid lock enabled. If lid is not closed, washer will beep and LED's will flash.

· If motor does not spin, go to TEST #3a & 3b.

GENTLE AGITATION

On On On 1 1

Allow up to 15 seconds for shifter to reposition. Shifts from idle motor to gentle CW/CCW agitation. IMPORTANT: To activate Gentle Agitation, RPM must read "0" and lid must be closed with lid lock enabled. If lid is not closed, washer will beep and LED's will flash. · If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor).

HEAVY AGITATION

On On

On 12

Allow up to 15 seconds for shifter to reposition. Shifts from idle motor to heavy CW/CCW agitation. IMPORTANT: To activate Heavy Agitation, RPM must read "0" and lid must be closed with lid lock enabled. If lid is not closed, washer will beep and LED's will flash. · If motor does not agitate, go to TEST #3a & 3b: Drive System (Shifter & Motor).

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DIAGNOSTICS FOR SERVICE TECHNICIANS ONLY

WARNING
Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.

DIAGNOSTIC GUIDE
Before servicing, check the following:
· Make sure there is power at the wall outlet.
· Has a household fuse blown or circuit breaker tripped? Time delay fuse?
· Are both hot and cold water faucets open and water supply hoses unobstructed?
· All tests/checks should be made with a VOM or DVM having a sensitivity of 20,000 ohms per volt DC or greater.
· Check all connections before replacing components. Look for broken or loose wires, failed terminals, or wires not pressed into connections far enough.

· A potential cause of a control not functioning is corrosion on connections. Observe connections and check for continuity with an ohmmeter.
· Connectors: Look at top of connector. Check for broken or loose wires. Check for wires not pressed into connector far enough to engage metal barbs.
· Resistance checks must be made with power cord unplugged from outlet, and with wiring harness or connectors disconnected.

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TROUBLESHOOTING GUIDE FOR SERVICE TECHNICIANS ONLY

ror codes first.

Some tests will require accessing components.

NOTE: Always check for error codes first.

For detailed troubleshooting procedures, refer to "Troubleshooting Tests" .

PROBLEM WON'T POWER UP · No operation · No keypad response · No LEDs or display
WON'T START CYCLE No response when Start Button is pressed.
UI WON'T ACCEPT SELECTIONS
CYCLE TIME LONGER THAN EXPECTED
WON'T FILL

POSSIBLE CAUSE

CHECKS & TESTS

No power to washer. Connection problem between AC plug and main control. Connections between main control and UI. Main control problem. User Interface problem. Lid lock mechanism not functioning.
Connections between main control and UI.
User Interface problem. Main Control problem. Connections between main control and UI.
User Interface problem. Main control problem. Oversuds.
Off balance.
Weak suspension.
No water supplied to washer.
Plugged filter/screen.
Drain hose installation. Valve problem. Main control problem.

Check power at outlet, check circuit breakers, fuses, or junction box connections.
Check the AC power cord for continuity.
Check connections and continuity between main control-J9 and UI. See TEST #1: Main Control. See TEST #4: Console and Indicators, page 16.
1. Lid not closed due to interference. 2. Lock not closed due to interference. 3. See TEST #8: Lid Lock. Check connections and continuity between main control-J9 and UI. See TEST #4: Console and Indicators.
See TEST #1: Main Control. Check connections and continuity between main control-J9 and UI. See TEST #4: Console and Indicators.
See TEST #1: Main Control. 1. Verify use of HE detergent. 2. Excessive detergent usage. 1. Load is off balance. 2. Balance ring water leak. Basket should not bounce up and down more than once when pushed.
1. Check water connections to washer. 2. Verify hot and cold water supply is on. Check for plugged filter or screen in the water valve or hoses. Check for proper drain hose installation. See TEST #2. . See TEST #1: Main Control.

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TEST TEST
TEST TEST

TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANSTESOT NLY TEST

WON'T DISPENSE FABRIC SOFTENER No water supplied to washer.

OR OXI

Obstruction in dispenser. Valve problem. Main control problem.

WON'T AGITATE

Water covering impeller? Is lid lock showing open during cycle?

1. Check water connections to washer. 2. Verify hot and cold water supply is on.
Clean obstruction from dispenser. See TEST #2: Valves. See TEST #1: Main Control.
See TEST #6: Water Level. See TEST #8: Lid Lock.

Drive belt. Harness connections.

Verify that drive belt is not damaged. Check harness connections between main control and drive system.

Shifter problem.

See TEST #3a: Drive SystemShifter, page 13.

Motor problem.

See TEST #3b: Drive SystemMotor, page 14.

Tachometer issue.

No tub movement or tub speed out of normal range (obstruction/belt/motor).

Main control problem.

See TEST #1: Main Control.

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TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANS ONLY

Some tests will require accessing components. See Figures 7 & 8 for component locations. For detailed troubleshooting procedures, refer to "Troubleshooting Tests" .

PROBLEM WON'T SPIN

POSSIBLE CAUSE Is lid lock showing open during the cycle? Drive belt. Harness connections.
Shifter problem.

CHECKS & TESTS
See TEST #8: Lid Lock. Verify that drive belt is not damaged. Check harness connections between main control and drive system.
See TEST #3a: Drive SystemShifter.

Motor problem.

See TEST #3b: Drive SystemMotor.

OVERFILLS WON'T DRAIN

Tachometer issue.
Main control problem. Pressure hose. Valve problem. Washer requires calibration. Pressure transducer on main control. Drain hose installation.

Plugged drain hose. Obstructions to drain pump.
Harness connections.

INCORRECT WATER TEMPERATURE

Drain pump. Main control problem. Water hose installation.

Temperature thermistor.

No tub movement or tub speed out of normal range (obstruction/belt/motor). See TEST #1: Main Control.
See TEST #6: Water Level. See TEST #2: Valves. Perform washer calibration. See TEST #1: Main Control. Check for proper drain hose installation. Make sure it is not inserted more than 4.5" (113mm). Check drain hose for obstructions. Check tub sump under impeller plate & basket for obstructions. Check harness connections between main control and drain pump.
See TEST #7: Drain Pump. See TEST #1: Main Control. Make sure inlet hoses are connected properly. See TEST #5: Temperature Thermistor.

POOR WASH PERFORMANCE Please reference Use & Care Guide
ERROR CODE INDICATED

Main control problem. Oversuds. Load is tangling. Incorrect water level.
Clothes wet after cycle is complete.
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection. Customer codes: Wash LED on, Spin LED on, Lid Lock LED flashing. Service Diagnostic Mode Fault Codes.

See TEST #1: Main Control.
1. Verify use of HE detergent. 2. Excessive detergent usage. 1. Washer not loaded properly. 2. Perform washer calibration. 1. Perform washer calibration. 2. See TEST #2: Valves. 3. See TEST #6: Water Level.
1. Overloaded washer. 2. Oversuds (see above). 3. Items caught in in tub sump. 4. Weak suspension. See TEST #7: Drain Pump. 1. Check proper water supply. 2. Not using HE detergent. 3. Washer not loaded properly. 4. See TEST #2: Valves. 1. Washer not loaded properly. 2. Not using HE detergent. 3. Not using correct cycle. 4. Not using dispensers. 1. Washer overloaded. 2. Bleach added incorrectly. 3. Sharp items in tub. Refer customer to "Use & Care Guide"
See Customer Viewable Fault Codes on page 5. See Fault/Error Codes.

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TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY
WARNING

Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

TROUBLESHOOTING TESTS
TEST #1: Main Control
This test checks for incoming and outgoing power to and from main control. This test assumes that proper voltage is present at the outlet. 1. Unplug washer or disconnect power. 2. Remove console to access main control. 3. Check the AC power cord for continuity. 4. Verify that ALL connectors are inserted all the way into the main control. 5. Plug in washer or reconnect power. 6. Is the "Diagnostic LED" ON or OFF? ON: (+5VDC present) continue to step 8. OFF: (+5VDC missing) proceed to step 7. 7. With a voltmeter set to DC, connect black probe to J9-3 (Circuit Gnd) and red probe to J9-1 (+5VDC). If +5VDC is present, go to step 8. If +5VDC is not present, go to step 9. 8. With a voltmeter set to DC, connect black probe to J9-3 (Circuit Gnd) and red probe to J9-8 (+13VDC). If +13VDC (and +5VDC) are present, and UI is unresponsive, go to Test #4: Console and Indicators, page 16. If +13VDC is not present, go to step 9. 9. Check if shifter assembly is affecting the main control DC supplies.

a. Unplug washer or disconnect power. b. Remove connector J2 from main control. c. Plug in washer or reconnect power. d. Recheck the DC voltages per steps 7 & 8. If the DC voltages return, replace shifter
assy. If one or more DC voltages are still missing,
go to step 10. 10. Check if console UI is affecting the main
control DC supplies. a. Unplug washer or disconnect power. b. Remove connector J9 from main control. c. Plug in washer or reconnect power. d. Recheck the DC voltages per steps 7 & 8.
Perform voltage checks inside header J9 on the board do not short pins together. If the DC voltages return, replace console UI. If one or more DC voltages are still missing, go to step 11. 11. Main Control has malfunctioned. a. Unplug washer or disconnect power. b. Replace the main control. c. Reassemble all parts and panels. d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair.

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TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY

Main Control Board Connectors and Pinouts (Figure 3)

SHIFTER

TEMP

J2-5

OPEN

J2-4 BLK +13VDC

J2-3 GRY -5VDC (CIRCUIT GND)

J2-2 PNK RPM INPUT

J2-1 BLU SHIFTER POSITION INPUT

J3-10 GRY TEMP THERMISTOR INPUT

J3-9 BLK TEMP THERMISTOR GND

J3-8

OPEN

J3-7 ORN FAB-SOFT VALVE (L1)

J3-6 BRN OXI VALVE (L1)

J3-5 BLU COLD VALVE (L1)

J3-4 RED HOT VALVE (L1)

J3-3

OPEN

J3-2

OPEN

J3-1 WHT NEUTRAL

J7
J7-3 BLK NEUTRAL J7-2 GRN CHASSIS GROUND J7-1 BLK L1

DRAIN MOTOR

LID LOCK

CONSOLE UI

J9
J9-8 J9-7 J9-6 J9-5 J9-4 J9-3 J9-2 J9-1

WHT +13VDC WHT BUZZER WHT CLOCK WHT DATA OUT WHT STROBE WHT -5VDC (CIRCUIT GND) WHT DATA IN BLK +5VDC

J15
J15-4 RED LOCK SWITCH J15-3 WHT NEUTRAL J15-2 BLU LID SWITCH INPUT J15-1 YEL LOCK SWITCH SOLENOID (L1)

J16

J16-7 ORN MOTOR CCW WINDING (L1)

J16-6 RED MOTOR CW WINDING (L1)

J16-5 WHT MOTOR (NEUTRAL)

J16-4

OPEN

J16-3 LT BLU DRAIN PUMP MOTOR (L1)

J16-2 WHTBLU SHIFTER MOTOR (NEUTRAL) J16-1 BRN SHIFTER MOTOR (L1)

VALVES

POWER CORD

J2-Shifter

= represents pin-1

Diagnostic LED

J9-Console UI

J7-Power Cord J16-PSC Motor/Drain

J15-Lid Lock

J3-Temp/Valves

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TROUBLESHOOTING G UIDE (continued)

FOR SERVICE TECH NICIANS ONLY

WARNING

Perform automatic test to verify repair. TEST #3a: Drive System Shifter

This test checks connections, shifter motor, switch, and optical sensor.

NOTE: Refer to Figure 4, "Shifter Assembly Strip Circuit" for tests and measurements.

Electrical Shock Hazard

IMPORTANT: Drain water from tub before accessing bottom of washer.

Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.

Functional Check: 1. Check the shifter and electrical connections by performing both the Spin AND Agitate
test under Manual Test Mode. The
following steps assume that this step was
unsuccessful.

TEST#2: Valves

2. Unplug washer or disconnect power.

This test checks the electrical connections 3. Check to see if basket will turn freely.

to the valves, and the valves themselves.

If basket turns freely, go to step 4.

1. Check the relays and electrical connections to the valves by performing the Cold, Hot, Oxi, and Fabric Softener Valve tests under Manual Test Mode. Each test activates and deactivates the selected valve. The following steps assume one (or more) valve(s) did not turn on.

2. For the valve(s) in question check the

main control.

individual solenoid valves: a. Unplug washer or disconnect power. b. Remove console to access main control.

IfIrfeviccsoounnannl ecechctetoJcr2kssaanprdaesJs1n,6ogtaonitndosrseetreptpeeda6t.pstreoppe1r.ly,

c. Remove connector J3 from main control. Refer to main control diagram on page 12.
d. Check harness connection to solenoid valves.

Shifter Motor:
6. Remove connector J16 from main control. With an ohmmeter, verify resistance values shown below across the following

3. Check resistance of the valve coils across

J16 connector pinouts:

the following J3 connector pinouts:

Valve Hot Valve Cold Valve Oxi Valve Fabric Softener Valve

Pinout J3, 1 & 4 J3, 1 & 5 J3, 1 & 6 J3, 1 & 7

Component Shifter Motor

J16 Connector Pinout J16, 1 & 2

Resistance should be between 8901.3k .

If resistance readings are tens of ohms

outside of range, replace the valve

assembly.

If resistance readings are within range, replace main control and calibrate washer.

6-7

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TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANS ONLY

Resistance should be between 2k to 3.5k . If values are correct, reconnect J16 and
proceed to step 7. If valuesare open or out of range,
go to step 13.
7. Plug in washer or reconnect power.

10. With a voltmeter set to DC, connect the black probe to J2-3 (Circuit Gnd) and red probe to J2-4 (+13VDC).
If +13VDC is present, go to step 11. If +13VDC is not present, go to step 17. 11. With a voltmeter set to DC, connect the
black probe to J2-3 (Circuit Gnd) and red

8. With a voltmeter set to AC, connect the black probe to J16-2 (N) and red probe to J16-1 (L1). Activate shifter motor by switching

probe to J2-2 (RPM input). Slowly turn drum by hand. Voltage should toggle between 0 and +5VDC.

between Spin and Agitate modes. Energize outputs using Manual Test Mode.
IMPeOnRabTlAedNTt:oLirdumn utshtebeScPloINsedanwdithALGidITLAoTcEk tests.

If voltage is not confirmed, go to step 12. If voltage is confirmed, go to step 17. 12. Unplug washer or disconnect power. 13. Tilt washer back to access the bottom

NOTE: the

sIthiwfteillr

take between 4-15 to change states.

seconds

for

If 120VAC is present, go to step 9.

of the washer and the drive motor area. 14. Visually check the electrical connections
to the shifter.

If 120VAC is not present, to step 17.

If visual check passes, go to step 15.

Shifter Switch: 9. Witha voltmeter set to DC, connect the
black probe to J2-3 (Circuit Gnd) and red probe to J2-1 (Shifter Switch). In manual test mode, switch between Spin and Agitate modes. Voltage should toggle between 0 and +5VDC. SPIN = +5VDIf Cvoltage is not confi AGITATE =0IfVvoDltaCge is confi If voltage corresponds to setting, go to step 10. If voltage does not switch, go to step 12.
Optical Sensor:

If connections are loose, reconnect the electrical connections and repeat step 1.
15. With an ohmmeter, check the harness for continuity between the shifter and main control using the following pinouts. See
p chart below.
Motor Harness Check Motor Connector Pin-1 to Chassis Ground Motor Connector Pin-3 to Main Control J16-7 Motor Connector Pin-3 to Run Capacitor Pin-3 Motor Connector Pin-6 to Main Control J16-6 Motor Connector Pin-6 to Run Capacitor Pin-1 Motor Connector Pin-9 to Main Control J16-5
If there is continuity, go to step 16. If there is no continuity, replace the lower
machine harness and repeat step 1.

Main Control

Shifter Assy

Motor Resistance 2k to 3.5k ohms

Main Control

J7-1

J16-1

Pin 3 120VAC Pin 2

J16-2

J7-3

Shifter Motor Relay

Motor

Shifter Position

Pin 7
Shifter Switch

J2-1

Input

Circuit Ground

J2-3

Pin 5

Pin 6
Optical

J2-2 RPM Input

+13VDC J2-4

Pin 4 Sensor

Figure 4 - Shifter Assembly Strip Circuit (Shifter Switch Open = SPIN, Closed = AGITATE)

6-8

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TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANS ONLY

WARNING

accessing bottom of washer.

1. Check the motor and electrical connections

by performing the Gentle or Heavy Agitation test under Manual Test Mode.

The following steps assume that this step

was unsuccessful.

2. Unplug washer or disconnect power.

Electrical Shock Hazard

3. Check to see if basket will turn freely.

Disconnect power before servicing.

If basket turns freely, go to step 4.

Replace all parts and panels before operating.

Failure to do so can result in death or electrical shock. 16. Replace the shifter assembly.

a. Unplug washer or disconnect power. b. Replace shifter assembly.

c. Reassemble all parts and panels.

d. Plug in washer or reco.nnect power. Calibrate washer and perform Automatic Test to verify repair.
17. Replace main control.

a. Unplug washer or disconnect power.

b. Replace the main control. c. Reassemble all parts. and panels.

d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair.

TEST #3b: Drive System Motor

This test checks the motor, motor windings, wiring, and start capacitor.

NOTE: Refer to Figure 5, "PSC Motor

Strip Circuit" on page 15 for tests and

measurements.

If basket does not turn freely, determine what is causing the mechanical friction or lockup.
4. Remove console to access main control.
5. Visually check that the J2 and J16 connectors are inserted all the way into the main control.
If visual checks pass, go to step 6. If connectors are not inserted properly,
reconnect J2 and J16 and repeat step 1.
6. Plug in washer or reconnect power. Run the Gentle Agitation test under Manual Test Mode.
7. With a voltmeter set to AC; connect black probe to J16-5 (N) and red probe to J16-6 (CW Winding).
If 120VAC is cycling ON during CWrotation, go to step 8.
If 120VAC is not present, go to Test #1: Main Control, page 12.
8. With a voltmeter set to AC, connect black probe to J16-5 (N), red probe to J16-7 (CCW Winding).
If 120VAC is cycling ON during CCW rotation, go to step 9.

IMPORTANT: Drain water from tub before If 120VAC is not present, go to Test #1: Main

Control.

Main Control

PSC Motor

J16-6

Pin 6

Main Control

J7-1 CW TRIAC

Run

CCW TRIAC

Cap

CW Winding Pin 9

J16-5

J15-4

J15-3

J7-3

CCW Winding

Lock Switch

J16-7

Pin 3

Pin 1

Each Winding 3.5 to 6 ohms
Figure 5 - PSC Motor Strip Curcuit (shown in ON position)
6-9

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TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANS ONLY

9. Unplug washer or disconnect power.

10. Remove connector J16 from main control.

With an ohmmeter, verify resistance

values shown J16 connector

below across pinouts:

the

following

15. cTaepsat cMitootromr RauyncCauaspeacthitoer.mNoOtoTrEt:oA"hfauumlt"y, not start, or turn slowly.
a. Disconnect one wire terminal from the capacitor.

Motor Winding CW Winding CCW Winding

J16 Connector Pinout J16, 5 & 6 J16, 5 & 7

Resistance should be between 3.5 and 6 .

11.IfTvialtluweasshaerer

correct, go to step back to access the

15. bottom

of the washer and the drive motor area.

12. Visually check the mounting bracket and

electrical connections to the motor and

IfIsfvhicisfoutenarn.l echcteiocnkspaasrseeslo, ogsoet,o

step 13. reconnect

the

electrical connections, reassemble motor

cover, and repeat step 1.

13. With an ohmmeter, check the harness for continuity between the main control, motor, and run capacitor using the following test points. See chart.

Motor Harness Check Motor Connector Pin-1 to Chassis Ground Motor Connector Pin-3 to Main Control J16-7 Motor Connector Pin-3 to Run Capacitor Pin-3 Motor Connector Pin-6 to Main Control J16-6 Motor Connector Pin-6 to Run Capacitor Pin-1 Motor Connector Pin-9 to Main Control J16-5

b. Discharge capacitor by placing a resistance across the terminals.
c. With an ohmmeter, measure across the terminals and note reading.
If a steady increase in resistance is noted, continue to step 16.
If the capacitor is either shorted or open, replace capacitor, calibrate, and repeat step 1.
16. If the preceding steps did not correct the motor problem, replace the main control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Calibrate washer and perform Automatic Test to verify repair.
WARNING

IIff

there is continuity, go to step 14. there is no continuity, replace the

lower

machine harness and repeat step 1.

14. With an ohmmeter, check the motor windings at the following motor connections.

Motor Winding

Motor Pinout

CW Winding

Pins 4 & 6

CCW Winding

Pins 3 & 6

Resistance should be between 3.5 and6 . If values are open or out of range, replace

motor. If values are correct, go to step 15.

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
TEST #4: Console and Indicators Console and Indicators Check:
This procedure checks the cycle selector knob, indicators, buttons, beeper, and if it exists--the 7-segment display. 1. Plug in washer or reconnect power.

6-10
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TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANS ONLY

2. To access UI (User Interface) Test Mode, perform steps 1 and 2 of Activating the Service Diagnostic Modes. Turn the cycle selector knob until the display or status LED's correspond as follows:

8. Follow procedure under TEST #4, "Console and Indicators Check", to verify repair.
Some buttons do not light indicators: 1. Unplug washer or disconnect power.

"Rinse & Spin" LED On, "06" Displayed on 7-segment
06
Sensing Soak Wash Rinse Spin Done
Press the START button to begin the UI test. Upon entering the UI test mode, all LED's
and display (if it exists) will be turned ON. Pressing the POWER button will deactivate
the UI test mode. Pressing the START button will toggle the
display, start, and status indicators on and off.
W hen rotating the cycle selector knob, each click "indent" toggles the "Done"
LED as well as the associated cycle LED.
Pressing each button will toggle its respective indicator(s) ON or OFF.

2. Access the console's electronic assemblies and visually check that the electronics and housing assembly is properly inserted into the front console.
3. If visual check passes, replace the user interface assembly.
4. Reassemble all parts and panels.
5. Plug in washer or reconnect power.
6. Follow procedure under TEST #4, "Console and Indicators Check", to verify repair.
No beep sound is heard (HE models):
1. Verify that cycle signal is set to either "Soft" or "Loud." NOTE: Pressing and holding the cycle signal button for three seconds will Enable/Disable the cycle signal.
2. Unplug washer or disconnect power.
3. Access the console's electronic assemblies and visually check that the J9 connector is inserted all the way into the main control.

None of the indicators light up:
1. Unplug washer or disconnect power.
2. Access the console's electronic assemblies and visually check that the J9 connector is inserted all the way into the main control

4. If visual check passes, replace the user interface assembly.
5. Plug in washer or reconnect power.
6. Set Cycle Signal to either "Soft" or "Loud." Check for beep tone.

3. Visually check that the user interface assembly is properly inserted in the console.
4. If both visual checks pass, follow procedure under TEST #1, "Main Control" to verify supply voltages.

7. If beeper still does not emit a tone, the main control has malfunctioned:
a. Unplug washer or disconnect power. b. Replace the main control. c. Reassemble all parts and panels.

If supply voltages are present on the main control, go to step 5.
If supply voltages are not present, replace the main control and calibrate washer (p. 4). Perform Automatic Test to verify repair. Go to step 6.

d. Plug in washer or reconnect power. Calibrate washer and perform procedure under TEST #4, "Console and Indicators Check", to verify repair.

5. Replace the user interface assembly.

6. Reassemble all parts and panels.

7. Plug in washer or reconnect power.

6-11

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TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY

WARNING
Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
TEST #5: Temperature Thermistor This test checks valves, main control,
temperature thermistor, and wiring. 1. Check the cold valve by performing Cold
Valve test under Manual Test Mode. If cold water is being dispensed, proceed to step 2. If hot water is being dispensed, verify proper
hose connection. 2. Check the hot valve by performing Hot Valve
test under Manual Test Mode. If hot water is being dispensed, proceed to
step 3. If cold water is being dispensed, ensure that
household hot water is present. 3. Unplug washer or disconnect power. 4. Remove console to access main control. 5. Remove connector J3 from the main control.
With an ohmmeter, measure the resistance of the temperature thermistor between pins J3-9 and J3-10. Verify that the approximate resistance, shown in the table (this page), is within ambient temperature range.

THERMISTOR RESISTANCE

Approx. Temperature

Approx. Resistance

F°

C°

(K )

163

127

100

104

113

122

131

140

149

If the resistance is within the range shown inthe table, go to sfitep 6.

If the resistance is infinite or close to zero, replace the temperature thermistor
assembly.

NOTE: Most thermistor errors are a result of the resistor being out of range. If the temperature thermistor malfunctions, the washer will default to pre-programmed

wash settings.

6. If the thermistor is good, replace main control and calibrate washer. Perform Automatic Test to verify repair.

TEST #6: Water Level

This test checks the water level sensing components. NOTE: Usually, if the pressure transducer malfunctions, the washer will generate a long fill, or long drain error.

1. Check the functionality of the pressure transducer by running a small load cycle. The valves should turn off automatically after sensing the correct water level in the tub. The following steps assume that this step was unsuccessful.

2. Drain the tub until all water has been removed.

3. Unplug washer or disconnect power.

6-12

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TROUBLESHOOTING GUIDE (continued)

FOR SERVICE TECHNICIANS ONLY

4. Remove console to access main control.
5. Check hose connection between the pressure transducer on the main control and the pressure dome attached to the tub.
6. Check to ensure hose is routed correctly in the lower cabinet and not pinched or crimped by the back panel.

The following steps assume that this step was unsuccessful.
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Visually check that the J16 connector is inserted all the way into the main control.
If visual check passes, go to step 6.

7. Verify there is no water, suds, or debris in the hose or dome. Disconnect hose from main control and blow into hose to clear water, suds, or debris.

If connector is not inserted properly, reconnect J16 and repeat step 2.

8. Check hose for leaks. Replace if needed.

9. If the preceding steps did not correct the problem, replace main control and calibrate washer. Perform Automatic Test to verify repair.

WARNING

Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
TEST #7: Drain Pump Perform the following checks if washer does
not drain. NOTE: Refer to Figure 6, "Drain Pump Strip
Circuit" for tests and measurements. IMPORTANT: Drain water from tub before
accessing bottom of washer. 1. Check for obstructions in the usual areas.
Clean and then perform step 2. 2. Check the drain pump and electrical
connections by performing the Drain Test under Manual Test Mode.
6-13
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TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY
Console Electronics & Valves (Figure 7)

AC Cord

Cold Water Valve Fabric Softener Valve

Temperature Thermistor

Hot Water Valve Pressure Hose
Oxi Valve

J16

J15

User Interface

Drain Pump and Drive System (Figure 8)

Shaft Pulley

Shifter Assy

Main Control Board

PSC Motor Connector
PSC Motor

Shifter Assy Connector
Counterweight

Motor Pulley

Drain Pump

Drive Belt

Drain Hose

Specifications
Voltage: Frequency: Max. Amps: Circuit Protection: Water Pressure: Drain Height: Operating Temperature Range:

Run Capacitor
WASHER SPECIFICATIONS 90-140 VAC 57-63 HZ 12.0A
15A Instantaneous Type Fuse (Main Control) 15-125 PSI
34 in. to 8 ft. (86 cm to 244 cm) 40 - 115° F (4.5 - 46° C)
6-14

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WIRING DIAGRAM
Washer
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information. NOTE: Schematic shows shifter in SPIN position, lock switch open, and motor off.

Power

Cord

GND

Chassis Ground White

J3 1

Water Valves

890 to 1.3k ohms

Red

Hot

5 Cold Blue

Main Control

Shifter Position

input

RPM input

Circuit Ground 3

+13vdc

Blue
7

Pink

Gray
5

Black

Brown

White/Blue

Tan
1

Shifter
Spin Agitate Optical Sensor Circuit
120Vac Motor
Motor Resistance 2k to 3.5k ohms

6 Oxi Brown

7 Fabric Orange
softener

Not included
on all models Black
Gray
Water Temperature Thermistor
10C (50) 97K to 102K 25C (77) 49K to 51K 40C (104) 26K to 27.2K
Pressure Hose to TUB

8 9 Circuit Ground
10 Temperature
input
On Board Pressure Transducer
J9

Console UI

Black White White White White White White White

1 +5Vdc (L1)

Data In

3 Circuit Ground

Strobe

5 Data Out

Clock

7 Buzzer Drive

13vdc

J16 1
2

2
Lt. Blue
1

Drain Pump
120Vac Motor
Motor Resistance 14 to 25 ohms

PSC Motor

White

Red

CW winding

Motor Run

Capacitor

Each Winding 3.5 to 6 ohms

3 Yellow 3

CCW winding

Orange

Green / Yellow
1

Motor Frame

J15 4

Chassis Ground Red

Lid Lock
Lock Switch

Lid Switch input

White

Blue
2

Yellow

Single 40 ms Pulse

to Latch or Unlatch

Lid Switch
120Vac Lock Switch Solenoid
85 to 155 ohms

Figure 9 - Wiring Diagram

Legend

7-1
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DO NOT REMOVE OR DESTROY

PRODUCT SPECIFICATIONS AND
WARRANTY INFORMATION SOURCES

IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL:

FOR WHIRLPOOL PRODUCTS: 1-800-253-1301

FOR KITCHENAID PRODUCTS: 1-800-422-1230

FOR ROPER PRODUCTS:

1-800-447-6737

FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER'S HOME CALL:

THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174

HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL

FOR LITERATURE ORDERS: PHONE: 1-800-851-4605
FOR TECHNICAL INFORMATION AND SERVICE POINTERS: www.servicematters.com

IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL: 1-800-461-5681
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER'S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED IN-HOME SERVICE PROFESSIONAL

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References