LifeFone Medical Alert | LifeFone
User Guide for LifeFone models including: Active Smartwatch, Active, Smartwatch
Contact Us | Medical Alert | LifeFone
Smartwatch Active should be worn as a watch around your wrist using the supplied wristband. We recommend that the Smartwatch Active be worn outside clothing, to make it easier to reach the Help Button in an emergency. Do not put the Smartwatch Active through the clothes washer or dryer, or attempt to dry your button out in the oven or microwave.
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DocumentDocumentSaves Lives When Seconds Count® Follow these 3 steps to activate your device. STEP 1 PLUG-IN AND CHARGE YOUR LIFEFONE SMARTWATCH ACTIVE UNTIL IT SHOWS 100% CHARGED STEP 2 TEST TO ACTIVATE! 1-800-940-0262 STEP 3 COMPLETE AND MAIL BACK THE ENCLOSED EMERGENCY CARE PLAN AGREEMENT At-Home and On-The-Go Smartwatch Active: with Optional Fall Detection User's Guide Table of Contents LifeFone Smartwatch Active Overview................................2 STEP 1: Plug-In and Charge the Smartwatch Active...........3 STEP 2: Test Your Smartwatch Active .................................5 STEP 3: Send LifeFone Your Emergency Plan.....................6 Smartwatch Active and Charging Cradle Notes..................7 Placing an Emergency Call ..................................................8 Testing Your Smartwatch Active ..........................................8 Smartwatch Active Features ................................................9 Location-Based Services....................................................11 Wearing Your Smartwatch Active ......................................11 Battery Notes ....................................................................12 Turning On and Off Your Smartwatch Active.....................13 Locating a Lost Smartwatch Active....................................14 Optional Feature: Automatic Fall Detection .....................15 Optional Feature: Care Alert Caregiver Mobile App ........15 FCC Information ................................................................17 LifeFone Smartwatch Active: User's Guide LifeFone Smartwatch Active: Overview GPS Signal Battery Level Heart Rate Monitor HELP Button (on side) Pedometer (Step Count) Speaker and Microphone located on back of Smartwatch Active Smartwatch Active Features: · Get Emergency Help · Monitor Heart Rate · Track Steps · View Daily Weather · Low Battery Warning 2-Way Communication allows you to speak to an Emergency Care Agent using a built-in microphone and speaker 2 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 STEP 1 Charge your Smartwatch Active Step 1: Charge your Smartwatch Active IMPORTANT: Before using your Smartwatch Active, it should be fully charged. 1. Plug the charging cable into the enclosed adaptor. 2. Insert the other end of the charging cable into the cradle. 3. Align charging contacts on the bottom of watch with charging pins on charging cradle. 4. Plug the adaptor into an electrical outlet. LifeFone Smartwatch Active: User's Guide 3 5. Place the Smartwatch Active into the charging cradle. You will hear a startup tone and/or verbal confirmation of charging. While on the charging cradle, the screen will display the battery percent. At 100% your device is fully charged. IMPORTANT: When the battery level is low, you will hear a low battery message and the battery level indicator will turn red. When this happens, you should charge your device as soon as possible. For best results charge your watch every night. IMPORTANT: Smartwatch Active is not ready for use until you have charged Smartwatch Active in the Charger and then completed the set up call with your LifeFone response team. Note: If your Smartwatch Active does not power on, call LifeFone Customer Service at 1-800-940-0262. 4 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 STEP 2 Test your Smartwatch Active Step 2: Follow these steps to Test and Activate your Smartwatch Active: 1. Press and hold the Help Button on the side of your Smartwatch until you hear the emergency alert message. Speak towards the face of your watch when you are connected to the LifeFone response team. 2. Tell the LifeFone Care Specialist that you are testing your Smartwatch Active. 3. When you complete the call with LifeFone, your Smartwatch Active will be set up. TO CANCEL AN EMERGENCY CALL IMPORTANT: To cancel an accidental activation, press the X on the display prior to the countdown reaching zero. For best results, we recommend you test your Smartwatch Active once a month. LifeFone Smartwatch Active: User's Guide 5 STEP 3 Complete and Mail Back the Enclosed Emergency Care Plan Your Emergency Care Plan Agreement authorizes LifeFone to respond properly in the event of an emergency. WE MUST RECEIVE YOUR SIGNED SERVICE AGREEMENT WITHIN SEVEN (7) DAYS FROM YOUR ORIGINAL RECEIPT TO ENSURE THE BEST PROTECTION POSSIBLE. Enclosed are two (2) copies of your Emergency Care Plan Agreement. Make sure to review all of the information in this document carefully to ensure accuracy. Once you've confirmed that all of the information on your Agreement is correct, please sign and date the bottom of the Agreement where indicated, and return it to us in the prepaid envelope provided. Please keep the yellow copy for your own personal records. LifeFone Emergency Care Plan Agreement Fax this form to: 1-800-747-2032 Complete and return this agreement within 48 hours after receipt of equipment. or email: profileupdates@lifefone.com Return white copy of this agreement in the prepaid envelope. Call with questions 1-800-882-2280 x407. 1. SUBSCRIBER 2. PAYER (if different from subscriber) First Name: First Name: Last Name: Street Address: Apartment/Floor: City: State: Zip: County/Township: Nearest Cross Street: Home Phone: ( ) Alternate Phone: ( ) Email: Date of Birth: Gender: Male Female 3. HIDDEN KEY AND LOCK BOX Last Name: Mailing Address: City: State: Zip: Phone 1: Home Work Cell ( ) Phone 2: Home Work Cell ( ) Email: Relationship to Subscriber: Hidden Key Location: Lock Box Code: 4. PERSONAL RESPONDERS (List in priority order 1-4. Indicate phone type. Select text/email notification option.) 1. Name: 2. Name: Relationship: Keyholder: Yes No Email Address: Send Email Notifications Indicate Phone Type, and Select to have TEXT notification of Emergency Dispatch sent to Cell Phone 1: ( ) Home Work Cell Send Text Notifications Phone 2: ( ) Home Work Cell Send Text Notifications 3. Name: Relationship: Keyholder: Yes No Email Address: Send Email Notifications Indicate Phone Type, and Select to have TEXT notification of Emergency Dispatch sent to Cell Phone 1: ( ) Home Work Cell Send Text Notifications Phone 2: ( ) Home Work Cell Send Text Notifications 4. Name: Relationship: Keyholder: Yes No Email Address: Send Email Notifications Indicate Phone Type, and Select to have TEXT notification of Emergency Dispatch sent to Cell Phone 1: ( ) Home Work Cell Send Text Notifications Phone 2: ( ) Home Work Cell Send Text Notifications Relationship: Keyholder: Yes No Email Address: Send Email Notifications Indicate Phone Type, and Select to have TEXT notification of Emergency Dispatch sent to Cell Phone 1: ( ) Home Work Cell Send Text Notifications Phone 2: ( ) Home Work Cell Send Text Notifications 5. MEDICAL AND PERSONAL INFORMATION Is Subscriber Ambulatory? Yes No Check all that apply: Walker Cane Wheelchair Scooter Medical Conditions/Physical Limitations: Allergies: Preferred Hospital: Medications: Hospital City and State: Hospital Phone Number: ( ) Primary Care Physician Name: Physician Phone Number: ( ) Height: Weight: VEHICLE INFO: Make: 6. SPECIAL INSTRUCTIONS Hair Color: Model: Ethnicity: Color: Preferred Language: Year: 7. ACCEPT AGREEMENT SEE REVERSE SIDE FOR TERMS AND CONDITIONS OF THIS AGREEMENT. READ THEM BEFORE YOU SIGN THIS AGREEMENT. SUBSCRIBER ACKNOWLEDGES THAT HE/SHE HAS RETAINED A COPY OF THIS AGREEMENT. THIS AGREEMENT MAY BE CANCELLED WITH OR WITHOUT CAUSE AT ANY TIME PRIOR TO MIDNIGHT OF THE SEVENTH BUSINESS DAY AFTER SIGNATURE OF THE AGREEMENT. Subscriber Signature Date Date Payer Signature (if not Subscriber) THIS SECTION FOR OFFICE USE ONLY Police: ( ) FOR PUBLIC SAFETY RESPONDERS: Use local phone number below -- do not enter 911 Fire: ( ) Ambulance: ( ) Unit ID: ________________ Entered: _________ Operator: ____________ Rep: _____________ Account #: _____________ 16 Yellowstone Avenue, White Plains, NY 10607-1324 Phone: 1-800-882-2280 Fax: 1-800-747-2032 LF0621-OTG-MA 6 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 Smartwatch Active and Charging Cradle Notes · The charging cradle is for holding the Smartwatch Active while charging. The Power Cord connects the charging cradle to a standard wall outlet. · The Help Button, when pushed, initiates a two-way call to LifeFone's response team. · The Speaker allows you to hear LifeFone's response team speak to you. The Microphone allows LifeFone's response team to hear you. · Charging contacts connect the Charging Cradle to the Voice-In-Pendant. Be sure to keep the contacts clean and free of debris; gently wipe with a soft cloth. · Shower Safe: Your Smartwatch is water-resistant and can be worn while washing hands, watering plants and showering. Your Smartwatch is waterresistant but should not be submerged in water. LifeFone Smartwatch Active: User's Guide 7 Placing an Emergency Call To make an emergency call with your Smartwatch Active: Step 1. Press and hold the Help Button on the right side of the Smartwatch Active until you hear the emergency alert message. Step 2. LifeFone's response team will answer your call, talk to you to assess your needs, and notify emergency services if appropriate. Important: To cancel an accidental call for help, press the X on the screen before the countdown reaches zero. If the accidental emergency call is connected to LifeFone, let the operator know that it was a test. Testing Smartwatch Active Test Your System Monthly · Press and hold the Help Button on the right side of the Smartwatch Active until the call is initiated. · Once the alarm is received by LifeFone, an emergency operator will speak with you through the speaker. · Please state clearly to the operator that "THIS IS A TEST." If you do not explain to the operator that you are testing your unit, emergency help will be dispatched. · It's recommended that you test your system once a month, every month. If you have any trouble performing this test, please contact customer support 24/7 at 1-800-940-0262. 8 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 Know Your Smartwatch If the screen is blank, touch the face or quickly press the Home Button on the side to display the Time & Date. Touching the home button again will hide the watch face. When viewing the Time/Date, swipe your finger right across the face to access additional options to monitor Heart Rate, Track Steps or view the local Weather. Pedometer Swipe the watch face to "Steps" to track your daily steps and activity. Pedometer shows steps walked, miles, and calories. Weather Swipe to "Weather" and touch the watch face to get today's weather forecast. Swipe again to change Fahrenheit to Celsius. LifeFone Smartwatch Active: User's Guide 9 Heart Rate Swipe to the Heart Rate screen, and press the watch face to measure your heart rate. The screen will show "Measuring..." then display your current heart rate. Swipe to the next screen to see your last previously measured heart rate and that date. If the Smartwatch Active is not worn on the wrist and you press the "Heart Rate" screen to begin measuring, you will get a warning message to "Please wear the watch snugly on your wrist and measure again." The heart rate monitor is for informational purposes only and is not intended to replace traditional methods of diagnosis or treatment. 10 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 Location-Based Services This device is dependent on cellular coverage to work. Where cellular coverage is limited, you may encounter diminished device capabilities. This system uses GPS, BLE and WiFi to provide fast and accurate location service. As with all location-based services, it may not always be possible to determine your location. Multi-level buildings, parking garages, and even dense urban areas can make it difficult for satellites and cell phone towers to determine an exact location. NOTE: A cellular signal may not be available in all areas. FOR PROPER OPERATION, SMARTWATCH ACTIVE REQUIRES ADEQUATE CELLULAR COVERAGE! POOR CELLULAR COVERAGE MAY RESULT IN THE INABILITY TO PLACE AN EMERGENCY CALL! Check with LifeFone for known coverage limitation Wearing Smartwatch Active Smartwatch Active should be worn as a watch around your wrist using the supplied wristband. We recommend that the Smartwatch Active be worn outside clothing, to make it easier to reach the Help Button in an emergency. Do not put the Smartwatch Active through the clothes washer or dryer, or attempt to dry your button out in the oven or microwave. Smartwatch Active is water resistant, but should never be submerged in water. Battery Notes LifeFone Smartwatch Active: User's Guide 11 Battery Notes The Smartwatch Active battery is designed to operate on a single charge for up to 24 Hours but may be reduced as a result of user activity, cellular coverage, talk time, devicespecific settings, and device life. Low battery may result in the inability to place a call and/ or properly locate you automatically during an emergency. Important: Smartwatch Active requires an adequate battery charge to function properly. Prior to use, please charge for at least 3 hours. Battery Warning When the battery level is low, you will hear a low battery message and the battery level indicator will turn red. When this happens, you should charge your device as soon as possible. For best results charge your Smartwatch Active every night. 12 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 Turning Off and On IMPORTANT SHIPPING or MAILING NOTE: If you need to mail the Smartwatch Active device for any reason, please power it off first. To Turn Watch Off Swipe finger across screen until you see "Turn Watch Off". Touch the Smartwatch face, and a confirmation screen will ask "Are you sure you want to power off your watch?" Touch the Checkmark for Yes, or the X for No. To turn your Smartwatch back on, press and hold the Help Button. Your screen will say "Welcome" and a voice will say "Your watch is starting up, please wait." We recommend for safety purposes that you not turn your watch off unless necessary. LifeFone Smartwatch Active: User's Guide 13 Locate a Lost Smartwatch Active Device Finder -- If your Smartwatch Active is misplaced or lost, our Customer Care team can ring the watch and use GPS location technology to help locate it. Text-to-Locate Smartwatch Active Approved caregivers can find their loved ones using Text Messages. 1. Text find locator-name to 1-855-999-3224 from a phone which has been registered on your LifeFone account · find can be uppercase or lowercase · locator-name is the subscriber's first name 2. The system will send a text message with the location of the Smartwatch Active. 3. If you wish to add new contacts, or edit the contacts on your list, please call LifeFone at 1-800-940-0262. 14 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 Optional Feature: Automatic Fall Detection If you have enabled the optional Fall Detection feature on your Smartwatch Active, then your LifeFone device provides extra protection by automatically calling for help if you fall and are unable to push your button. Since no fall detection system detects 100% of falls, you must press the button if you need help and you do NOT hear the Smartwatch say "A Fall Has Been Detected". NOTE: Please handle your Smartwatch Active with care when putting it on or taking it off. If it's dropped, it may interpret this movement as a fall and activate an Emergency call. If it does Please tell the operator that it was a false alarm. If you do not explain this to the operator, emergency help will be dispatched. Cancelling an Automatic Fall Detection Call The Smartwatch Active also enables the user to cancel a fall alert. If you do not need assistance, you can touch the X on the screen within a few seconds to cancel the alarm, and you will not connect with the specialist. When the alarm is canceled, you will hear the recording, "Your Help Request Has Been Canceled." LifeFone Smartwatch Active: User's Guide 15 Optional Feature: Care Alert Mobile App The Care Alert Caregiver Mobile App offers a Priority Group Chat which connects caregivers and the LifeFone monitoring center. · Instant group notification · Chat with the entire caregiver list · One button "On My Way" notification · Real time updates of account activity · View alarm details to determine the next appropriate step. · Know which contacts are currently in the chat · Initiate private phone call or text message with any account contact 16 QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications Equipment Standards titled, "Digital Apparatus," ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet that is on a different circuit from the one to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. LifeFone Smartwatch Active: User's Guide 17 16 Yellowstone Avenue, White Plains, New York 10607-1324 Web: www.LifeFone.com Phone: 1-800-940-0262 Saves Lives When Seconds Count® Copyright ©2023 LifeFone® LF_MN_SW-0323