Majestic ECHELON-C Series Gas Fireplace

Important Safety Information

CAUTION! Risk of Fire! DO NOT store instruction manuals inside fireplace cavity. High temperatures could cause a fire. INSTALLER: Leave this manual with the appliance, not inside the appliance. CONSUMER: Retain this manual for future reference. Do not store inside the appliance. Contact your dealer with questions regarding installation, operation or service.

NOTICE: DO NOT discard this manual!

Models Covered: ECHEL36IN-C, ECHEL36STIN-C, ECHEL48IN-C, ECHEL48STIN-C, ECHEL60IN-C, ECHEL72IN-C

WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death, or property damage.

• DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
• What to do if you smell gas: DO NOT try to light any appliance. DO NOT touch any electrical switch. DO NOT use any phone in your building. Leave the building immediately. Immediately call your gas supplier from a neighbor's phone and follow their instructions. If you cannot reach your gas supplier, call the fire department.
• Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

This appliance may be installed as an OEM installation in manufactured homes (USA only) or mobile homes and must be installed in accordance with the manufacturer's instructions and applicable standards.

This appliance is only for use with the type(s) of gas indicated on the rating plate. It is not convertible for use with other gases unless a certified kit is used.

DANGER HOT GLASS WILL CAUSE BURNS. DO NOT TOUCH GLASS UNTIL COOLED. NEVER ALLOW CHILDREN TO TOUCH GLASS. A barrier designed to reduce the risk of burns from the hot viewing glass is provided with this appliance and shall be installed for the protection of children and other at-risk individuals. Decorative barrier fronts must be ordered separately.

1 Welcome

Congratulations on selecting a Majestic gas fireplace, an elegant and clean alternative to wood burning fireplaces. This manual provides instructions for safe operation and maintenance. Please retain this Owner's Manual for future reference.

Local Dealer Information: Space is provided for your dealer to fill in their name, address, phone, and email, along with appliance details such as Brand, Model Name, Serial Number, and Date Installed.

Listing Label Information/Location: Model information is found on the rating plate, usually located in the control area.

Brand: Majestic, a brand of Hearth & Home Technologies.

Manufacturer Address: 7571 215th Street West, Lakeville, MN 55044

Product Type: Vented gas fireplace heater - Not for use with solid fuel.

Gas Type: Natural Gas or Propane (must match rating plate).

Electrical Requirements: 120Vac, 60Hz., less than 12 Amperes.

2 Product Specific Information

A. Appliance Certification

Models: ECHEL36IN-C, ECHEL36STIN-C, ECHEL48IN-C, ECHEL48STIN-C, ECHEL60IN-C, ECHEL72IN-C

Laboratory: Underwriters Laboratories, Inc. (UL)

Type: Direct Vent Heater

Standard: ANSI Z21.88-2017 • CSA 2.33-2017

This product is listed to ANSI standards for "Vented Gas Fireplace Heaters" and applicable sections for manufactured homes, recreational vehicles, and high altitudes. Certified for installation in a bedroom or bedsitting room.

NOTICE: Installation must conform with local codes or the National Fuel Gas Code (ANSI Z223.1) in the U.S.A. and CAN/CGA B149 codes in Canada.

NOT FOR USE AS A PRIMARY HEAT SOURCE. This appliance is tested and approved as supplemental room heat or a decorative appliance.

Recommendation: Installation and service by qualified personnel, such as HHT Factory Trained or NFI certified professionals.

B. Glass Specifications

This appliance is equipped with 5 mm ceramic glass. Replace glass only with 5 mm ceramic glass. Contact your dealer for replacement glass.

C. BTU Specifications

3 Important Safety and Operating Information

A. Appliance Safety

WARNING! DO NOT operate fireplace before reading and understanding operating instructions. Failure to operate fireplace according to operating instructions could cause fire or injury.

DANGER HOT GLASS WILL CAUSE BURNS. DO NOT TOUCH GLASS UNTIL COOLED. NEVER ALLOW CHILDREN TO TOUCH GLASS.

• Keep children away.
• CAREFULLY SUPERVISE children in the same room as the fireplace.
• Alert children and adults to high surface temperatures to avoid burns or clothing ignition.
• Clothing, furniture, draperies, and other flammable materials must not be placed on or near the appliance.
• A barrier designed to reduce the risk of burns from hot viewing glass must be installed and used. If the barrier is damaged, replace it with the manufacturer's specified barrier. Contact your dealer or Hearth & Home Technologies if the barrier is missing or for installation assistance.
• Never leave children alone near a hot fireplace.
• Teach children to NEVER touch the fireplace.
• Consider not using the fireplace when children will be present. Visit www.hpba.org/Product-Info/Fireplace-Stove-Heater/Glass-Fronts-Safety for more information.
• To prevent unintended operation when not in use: Remove batteries from remote controls and turn off wall controls.

WARNING: This product and the fuels used (liquid propane or natural gas), and their combustion products, can expose you to chemicals including benzene, known to the State of California to cause cancer and reproductive harm. For more information go to: www.P65Warnings.ca.gov.

Clear Space: WARNING! DO NOT place combustible objects in front of the fireplace or block openings. High temperatures could start a fire. Avoid placing candles and other heat-sensitive objects on the mantel or hearth.

Diagram Description (Figure 3.1): This diagram illustrates clear space requirements around the fireplace for all models, showing minimum clearances from the appliance front and top edge of the fireplace opening to surrounding surfaces.

Choking Hazard: Keep media out of reach of children.

• Supervise young children in the appliance's room.
• A physical barrier is recommended if at-risk individuals are present. Install a safety gate to keep toddlers and young children away from hot surfaces.
• Install a switch lock or a wall/remote control with child protection lockout feature.
• Keep remote controls out of reach of children.

B. General Operating Parts

Diagram Description (Figure 3.2): This diagram references general operating parts of the appliance and indicates sections in the manual where they are discussed. It shows components like optional passive heat discharge sections, decorative barrier fronts, glass assembly, optional heat-zone, operation during power outage, and clear space requirements.

C. Fuel Specifications

WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type!

• This appliance is designed for natural gas or propane. Ensure compatibility with the selected gas type.
• Conversions must be made by a qualified service technician using Hearth & Home Technologies specified and approved parts.

D. Wall and Mantel Temperatures

ANSI/CSA Standards: Allowable temperatures around and on a gas fireplace are governed by ANSI/CSA standards.

Combustible Mantel and Surfaces: The allowable temperature rise above ambient for exposed combustible surfaces (including the mantel) is 117°F (65°C) when installed according to instructions. Non-combustible surfaces have no maximum temperature limit, but installation instructions must still be followed.

Example: In a 70°F (21°C) room, the mantel is allowed to reach up to 187°F (86°C).

E. Good Faith Wall Surface/TV Guidelines

Diagram Description (Figure 3.3 & 3.4): These diagrams illustrate good faith wall surface temperatures above the appliance for ECHEL36/48 and ECHEL60/72 models, respectively. They show temperature readings at various distances from the top edge of the fireplace opening, indicating maximum allowable temperatures for finishing materials.

Diagram Description (Figure 3.5): This diagram shows good faith wall surface temperatures above the appliance when an optional passive heat kit is installed.

NOTICE: Temperatures measured with an infrared thermometer may be higher than those measured with a probe as prescribed by test standards. Use appropriate finishing materials and follow installation manual guidelines.

Good Faith Guidelines for TV Installations Above Appliance (Figure 3.6): This section provides recommended clearances (Dimensions A, B, C, D, E) for installing a TV above the appliance, considering combustible and non-combustible materials. It emphasizes validating actual TV temperatures at installation, as home airflow and TV manufacturer specifications vary.

Good Faith Guidelines for TV Installations Above Appliance with Passive Heat Option (Figure 3.7): This diagram details clearances for TV installations when using the passive heat option, including requirements for wire mesh on discharge openings.

WARNING! Risk of Fire! Mesh screen required on bottom of discharge opening when discharge opening is greater than 3 inches. Secure wire mesh to top of framing.

F. Before Lighting Appliance

Before first use, a qualified service technician should:

• Verify all shipping materials are removed.
• Review proper placement of logs, ember material, etc.
• Check wiring, air shutter adjustment, and gas leaks.
• Ensure the glass is sealed and the integral barrier is in place.

WARNING! Risk of Fire or Asphyxiation! DO NOT operate fireplace with fixed glass assembly removed.

G. Lighting Instructions (IPI)

WARNING

• This appliance uses an intermittent pilot ignition (IPI) device. DO NOT try to light the burner by hand.
• BEFORE LIGHTING: Smell around the appliance area for gas.
• WHAT TO DO IF YOU SMELL GAS: Immediately call your gas supplier from a neighbor's phone. Follow their instructions. DO NOT try to light any appliance. DO NOT touch any electric switch or use any phone in your building. Leave the building immediately.
• Use only your hand to push in or turn the gas control knob. Never use tools. If the knob won't push or turn, DO NOT use the appliance.
• DO NOT use this appliance if any part has been under water. Immediately call a qualified service technician to replace the control system and any gas control that has been under water.

LIGHTING INSTRUCTIONS (IPI):

1. The appliance has an ignition device that automatically lights the burner.
2. Smell all around the appliance area for gas. If you smell gas, follow the "What to do if you smell gas" instructions. If you do not smell gas, go to the next step.
3. To light the burner:
   • Equipped with wall switch: Turn ON/OFF switch to ON.
   • Equipped with remote or wall control: Press ON or FLAME button.
   • Equipped with thermostat: Set temperature to desired setting.
4. If the appliance does not light after three tries, call your service technician or gas supplier.

TO TURN OFF GAS TO APPLIANCE:

1. Equipped with wall switch: Turn ON/OFF switch to OFF.
2. Equipped with remote or wall control: Press OFF button.
3. Equipped with thermostat: Set temperature to lowest setting.
4. Service technician should turn off electric power to the control when performing service.

DANGER: HOT GLASS WILL CAUSE BURNS. DO NOT TOUCH GLASS UNTIL COOLED. NEVER ALLOW CHILDREN TO TOUCH GLASS. A barrier must be installed.

CAUTION: Hot while in operation. DO NOT touch. Keep children, clothing, furniture, gasoline away. Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Refer to the owner's information manual. DO NOT operate the appliance with broken, cracked, or removed glass. Replacement should be done by a licensed professional.

This appliance needs fresh air for safe operation and must be installed with provisions for adequate combustion and ventilation air.

For use with natural gas and propane. A conversion kit, as supplied by the manufacturer, shall be used to convert this appliance to the alternate fuel.

WARNING: This product and the fuels used to operate this product (liquid propane or natural gas), and the products of combustion of such fuels, can expose you to chemicals including benzene, which is known to the State of California to cause cancer and reproductive harm. For more information go to: www.P65Warnings.ca.gov.

Keep burner and control compartment clean. Refer to installation and operating instructions. For additional information, refer to www.hearthnhome.com.

H. Appliance Break-In

Follow the initial break-in procedure to cure materials:

• Run the fireplace three to four hours continuously on high.
• Turn off and allow to cool completely.
• Remove and clean the fixed glass assembly.
• Replace the fixed glass assembly and run continuously on high for an additional 6-12 hours.

Note: Some IPI systems have a 9-hour automatic shutdown feature without remote command. Restart if this occurs.

NOTICE! Open windows for air circulation during fireplace break-in. Some people may be sensitive to smoke and odors. Smoke detectors may activate.

I. Heat Management

Burn Rate: ECHELON-C models have a variable burn rate controlled by the remote, allowing flame height adjustment.

Optional Heat Management System: Allows heat redirection. Options include:

• HeatZone®-Gas: Diverts heat into an adjacent room (up to 20 feet away). Requires IFT-RC400 control.
• HEAT-OUT-GAS: Directs heat outside the building (up to 25 feet away). Operated with a wall switch.
• Passive Heat Kit (PH-FRT/PH-SIDE): Disperses heat into the same room through front, side, or open-top discharge.

All heat management systems must be installed by a qualified service technician at the time of appliance installation. Refer to the installation manual for compatibility.

J. Operation During A Power Outage

The IntelliFire™ Touch system has a battery backup. The system seamlessly transitions from AC power to battery power.

• Battery Pack Location: Found in the control cavity. Battery longevity is affected by service temperatures.
• NOTICE: Batteries are for emergency power outages only, not primary long-term use.

To Operate Using Battery Power (DC):

1. Access the control cavity (requires removing decorative barrier front, bottom glass shield, insulation, and heat shield).
2. Locate the battery tray and insert four AA batteries (ensure correct polarity).
3. Reinstall shields and panels.
4. Turn the appliance on using the appropriate control (wall switch, remote, or ignition module ON/REMOTE/OFF switch).

To Return to AC Power: Slide the ON/REMOTE/OFF switch to REMOTE, remove batteries, and reinstall panels. For wall switches, toggle to OFF and remove batteries.

NOTICE: Some functionality (fan, lights, auxiliary functions) requiring 110-120 VAC power will be lost during battery backup operation.

Diagram Description (Figure 3.8 & 3.9): These figures show the location of the control cavity and the battery tray within the appliance.

K. Detailed Component Operating Instructions - IntelliFire™ Touch

IFT-ECM Operating Instruction: The Electronic Control Module (IFT-ECM) has a three-position ON/OFF/REMOTE selector switch.

• OFF Position: Appliance is off and unresponsive to controls. Used for service or to reset the system.
• ON Position: Appliance ignites and runs continuously at HI flame setting. No adjustment possible.
• REMOTE Position: Allows operation via wired wall switch or IFT-RC400 remote controls. This position is required for pairing controls. The IFT-ECM has a 9-hour safety shutdown timer in this mode.

Reset Switch Operation: The IFT-ECM may enter a LOCKOUT mode due to system errors. To reset:

• Ensure appliance is off (if possible).
• Wait five minutes for gas to clear.
• Access the control cavity, remove bottom glass shield.
• Locate and hold the reset switch for one second. A beep signals reset.
• Turn the appliance back on via the wall switch or remote.
• If LOCK-OUT condition persists, contact your dealer for service.

Diagram Description (Figure 3.10, 3.11, 3.12): These figures illustrate the IFT-ECM, its 3-position switch, reset switch location, and the bottom panel/glass shield removal.

Appliance ON/OFF: Controlled by wall control, thermostat, or remote. Follow instructions for the installed control.

LEDs: Standard with this appliance, used in conjunction with the IFT-RC400 remote for light intensity control.

4 Maintenance and Service

IMPORTANT: Any safety screen, decorative barrier front, or guard removed for servicing must be replaced prior to operating the fireplace.

Contact your dealer for questions. Annual service by a qualified service technician is recommended.

A. Maintenance: Frequency and Tasks

B. Maintenance Tasks - Homeowner

The fireplace should be inspected before use and at least annually by a professional. Homeowners can perform the following tasks:

CAUTION! Risk of Burns! The fireplace shall be turned off and cooled before servicing.

Glass Cleaning

Frequency: Seasonally. Tools: Protective gloves, gas fireplace glass cleaner, drop cloth.

• Avoid striking, scratching, or slamming glass. Avoid abrasive cleaners. DO NOT clean glass while hot.
• Prepare a work area with a drop cloth.
• Remove decorative barrier front.
• Removing Fixed Glass Assembly: Release spring latches on the upper edge of the glass frame, allow glass to tilt forward, lift glass out of the bottom retaining lip.
• Cleaning Fixed Glass Assembly: Use a non-abrasive, non-ammonia based cleaner. For light deposits, use soap and water. For heavy deposits, use commercial fireplace glass cleaner.
• Replacing Fixed Glass Assembly: Place glass assembly into lower retaining lip, tilt top toward fireplace, secure glass latches. Reinstall bottom glass shield and decorative barrier front.

Diagram Description (Figure 4.1): Shows glass clips (spring latches) and the bottom retaining lip for the fixed glass assembly.

Surrounds, Decorative Barrier Fronts

Frequency: Annually. Tools: Protective gloves.

• Assess screen condition and replace if necessary. Inspect for damage.
• Check that air intake and discharge areas are not blocked.
• Vacuum and dust surfaces.

Remote Control

Frequency: Seasonally. Tools: Replacement batteries.

• Verify operation of remote and receiver. Refer to remote control instructions for calibration and setup.
• Replace batteries as needed.
• Place remote control out of reach of children.
• For extended non-use, remove batteries from remote controls and unplug 6-volt adapter if applicable.

Venting and Termination Cap

Frequency: Seasonally. Tools: Protective gloves, safety glasses.

• Inspect exposed venting and termination cap for blockages (plants, nests, leaves, snow, debris).
• Verify termination cap clearance to subsequent construction.
• Inspect for corrosion or separation.
• Verify caulking and sealing of vent components remain intact.
• Inspect draft shield for damage or absence.

C. Maintenance Tasks - Qualified Service Technician

These tasks must be performed by a qualified service technician:

• Gasket Seal and Glass Assembly Inspection: Inspect gasket seal, glass for scratches/nicks, and frame integrity. Verify proper retention and attachment components. Replace as necessary.
• Log Inspection: Inspect for damaged or missing logs. Verify correct placement and check for sooting. Replace or correct as necessary.
• Firebox Inspection: Inspect for paint condition, warped surfaces, corrosion, or perforation. Sand and repaint as necessary. Replace fireplace if firebox is perforated.
• Pilot and Burner Ignition and Operation: Inspect orifice for soot/dirt, verify air shutter setting, check burner alignment, clean burner, inspect IPI flame sensing rod, check for shorts in flame sense circuit, verify manifold and inlet pressures, check for gas leaks, inspect pilot flame pattern and strength, check for smooth lighting and ignition carryover. Verify batteries are removed from battery back-up systems.
• Control Compartment and Firebox Top: Vacuum and wipe out dust, cobwebs, debris. Use caution when cleaning. Verify unobstructed air circulation.
• Electrical Service and Repair: Label all wires prior to disconnection. Verify proper operation after servicing. Replace damaged wire with type 105°C rated wire.

Diagram Description (Figure 4.2): Illustrates proper IPI pilot flame patterns.

5 Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions - Appliance

• Condensation on the glass: Normal result of combustion and temperature variations; will disappear as glass warms.
• Blue flames: Normal operation; flames will yellow as the fireplace burns longer.
• Erratic flames: Verify glass assembly is correctly installed and latches are engaged. Vent baffle/flue restrictor may be needed for long vertical vent runs.
• Odor from fireplace: Initial odor is from curing paint and manufacturing oils. May also be from finishing materials. Requires additional curing time.
• Film on the glass: Normal result of paint and log curing. Clean with non-abrasive cleaner after 3-4 hours of initial burning.
• Metallic noise: Caused by metal expanding/contracting with heat/cool cycles; normal and does not affect operation.
• Pilot flame burn continually: In IPI systems, pilot should turn off when appliance is off, unless optional controls allow it to remain lit.
• Power Outages (battery backup): Appliance can operate on battery power. Refer to Section 3 for details on accessing the battery pack.
• Wall above appliance feels hot: No action necessary; appliance ships with non-combustible material attached.

Contact your dealer for additional information. Visit www.majesticproducts.com to locate a dealer.

B. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400)

• Appliance does not respond / display does not light: Check/replace batteries. Ensure correct orientation.
• Display lights up but no response: Touchscreen may need recalibration (contact dealer). Check if Child Lock is ON; unlock via battery compartment switch.
• "No dealer info available" message: Dealer information not programmed; remote still functional. Contact dealer to program.
• "Call Dealer Name & Number to schedule maintenance" message: Appliance has reached 300 hours of use, indicating maintenance is due. Appliance remains functional.
• Room temperature response slow/quick (thermostat mode): Remote may be in an air draft or vent path. Move remote away from drafts. Flame modulation automatically adjusts flame height based on temperature difference.
• Appliance turns OFF after extended periods: Normal 9-hour safety shutdown timer.
• "Fan will turn on within 3 minutes" message: Normal delay timer before fan activation to pre-heat air.
• "Replace remote batteries." message: Low batteries in remote; install new batteries.
• Incorrect brand displayed: Remote programmed incorrectly; contact dealer to reprogram. Remote remains functional.
• Flame does not turn ON immediately / two minute timer displayed: Expected behavior for Power Vent installations (pre-purge timer).
• "Remote Control Communication Error." message: Check home circuit breaker, master reset (if equipped), and install new batteries in battery backup.

C. Troubleshooting

This section is intended for qualified service technicians.

ECM LED Error Codes:

• 3 Red: 1 Green: Appliance Safely Disabled, pilot sparks, no flame rectification.
• 2 Red: 1 Green: Error Pilot Flame, pilot valve solenoid not detected.
• 2 Red: 2 Green: Sparking feedback signal error, spark coil failure.
• 5 Red: 1 Green: Error Power Vent (if installed).

Refer to the troubleshooting matrix for detailed Lock-out Error Codes, Possible Causes, and Corrective Actions.

Troubleshooting Symptoms & Causes:

• Pilot won't light, module clicks but no spark (3 Red/1 Green Lockout): Incorrect wiring, loose connections, ignitor gap too large.
• Pilot won't light, no noise or spark: No AC power, faulty adapter, depleted batteries, ECM switch in OFF position, shorted/loose wiring, poor ground.
• Pilot lights but main burner does not light: No gas supply, ECM poor ground, gas valve defective, no flame detected, flame rectification issue, main valve solenoid issue.
• Pilot and main do not light (5 Red/1 Green Lockout): Power Vent failure, shorted/loose connection in flame detection, poor flame rectification, contaminated sense rod, incorrect log setup, damaged pilot assembly.
• Appliance shuts down or cycles rapidly: Power Vent blower defective, PV pressure switch issues, shorted/loose connection in flame detection circuit.
• Appliance accent lights do not function: Accent lights not programmed to remote, no electrical power connection to accent lights.

Contact your dealer to arrange a service call by a qualified service technician.

6 Reference Materials

A. Accessories

Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.

WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional accessories. Using non-listed accessories voids the warranty.

• Remote Controls, Wall Controls and Wall Switches: Follow instructions supplied with the control. Install switch locks or child protection lockout features. Keep remotes out of reach of children.
• Heat Management Systems: Discussed in Section 3.I. Follow kit instructions for operation.
• Fire Art: Optional accessories like driftwood logs and media options may be installed by a qualified service technician. Contact your dealer for details.

B. Service Parts

This section provides detailed diagrams and part numbers for various components specific to each ECHELON-C model (ECHEL36IN-C, ECHEL36STIN-C, ECHEL48IN-C, ECHEL48STIN-C, ECHEL60IN-C, ECHEL72IN-C), as well as common parts like pilot assemblies, burners, glass assemblies, control modules, and optional accessories such as log sets, media kits, and ambient light kits. It also lists conversion kits and other related components. Parts should be ordered through an authorized dealer or distributor, providing the model and serial number.

C. Contact Information

Majestic, a brand of Hearth & Home Technologies

7571 215th Street West, Lakeville, MN 55044

www.majesticproducts.com

Please contact your Majestic dealer with any questions or concerns. Visit www.majesticproducts.com for the location of your nearest Majestic dealer.

NOTICE: DO NOT DISCARD THIS MANUAL. Read, understand, and follow instructions for safe installation and operation. Leave this manual with the party responsible for use and operation.

This product may be covered by one or more U.S. and foreign patents pending.