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User Manual for TCL models including: 20 R 5G, T767H, Smartphone, 20 R 5G T767H Smartphone
Service Manual TCL Communication Technology Holdings Ltd. Rev.: 1.0 TCL 20 R 5G T767H Service Manual V1.0 Page: 2/19 Confidential and proprietary information contained in this repair guide is subject to change without notice.
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DocumentDocumentService Manual
TCL Communication Technology Holdings Ltd.
TCL 20 R 5G
T767H
Warning:
All features, functions, specifications, and other product information provided in this document, including but not limited to the advantages, aesthetics, price, components, performance, availability and capacity of the product are subject to change without notice.
TCL will not be responsible for any damage to the product, injury or other safety issue caused by the result of repair by an unauthorized service provider, user repair or unprofessional product repair.
Any damage to the product resulted from an attempt to repair the product by any person or 3rd party other than TCL authorized service provider will not be covered by warranty.
Rev.: 1.0
TCL 20 R 5G T767H Service Manual V1.0
Page: 1/19
Confidential and proprietary information contained in this repair guide is subject to change without notice.
Distribution, transfer, copy of any content or data in this document without the written permission of TCL is strictly prohibited.
Service Manual
TCL Communication Technology Holdings Ltd.
Content
1. Precautions ......................................................................................................................3 2. General Product Information ..........................................................................................4 3. Maintenance preparation.................................................................................................5
3.1. Handset with at least 50% battery charges............................................................... 5 3.2. Supported SD card and SIM card, 5V2A Charger, Type-C USB Cable..................... 5 3.3. PC with below configurations to do software update by using PC tool. .................... 5 3.4. Backup the user data before repairing. There are two ways below for your reference........................................................................................................5 4. Factory Reset ...................................................................................................................6 4.1. Remove Google account before doing factory reset................................................. 6 4.2. Factory Reset ........................................................................................................... 6 4.3. Recovery mode......................................................................................................... 6 5. Software Update ...............................................................................................................8 5.1. Software update by FOTA......................................................................................... 8 5.2. Software update by using Mobile Upgrade tool ........................................................ 8 6. Function Test with Support Centre...............................................................................11 7. Troubleshooting .............................................................................................................13 7.1. What should I do if my device reboots by itself? ..................................................... 13 7.2. What should I do if my device system lags or freezes? .......................................... 13 7.3. What should I do if my device cannot charge or charges slowly?........................... 13 7.4. What should I do if my fingerprint unlock function works slowly or fails? ................ 14 7.5. What should I do if my device's battery drains under normal use? ......................... 14 7.6. What should I do if my device auto powers off?...................................................... 14 7.7. What can I do if my device heats up? ..................................................................... 15 7.8. What should I do if my device cannot power on? ................................................... 15 8. Contact of TCL hotline and service centers ................................................................15 9. Explode View ..................................................................................................................16 10. Split View ........................................................................................................................17
Rev.: 1.0
TCL 20 R 5G T767H Service Manual V1.0
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Confidential and proprietary information contained in this repair guide is subject to change without notice.
Distribution, transfer, copy of any content or data in this document without the written permission of TCL is strictly prohibited.
Service Manual
TCL Communication Ltd.
1. Precautions
1.1 Use only demagnetized tools specifically designed for small electronic repairs, most electronic parts are sensitive to electromagnetic forces.
1.2 Use only high quality screwdrivers when repairing products. Poor quality screwdrivers can easily damage the heads of the screws.
1.3 Always use genuine spare parts. Parts from third party may not function properly or even cause damage.
1.4 The parts below require calibration to ensure proper function after repair, please contact TCL authorized Repair Center. Sensors (proximity, fingerprint), dual camera, touch screen panel, speaker, motherboard and more.
1.5 The IPXX degree of protection cannot be guaranteed in the event of repair by the user or by an unqualified person.
1.6 If the device suffered from water/liquid damage, you will have the option to have a repair, but this may exceed the value of the device, depending on level of damage.
1.7 If you need detailed diagnosis, please contact TCL authorized Repair Center. 1.8 Do not remove, damage, heat, short circuit, or disassemble the battery. If you need to replace the
battery, screen or motherboard, go to a TCL authorized Repair Center for repair. 1.9 Before any repair, backup personal information and important data, and then proceed with the repair. 1.10 Many semiconductors parts inside the device are sensitive to electrostatic discharges that can
cause unrecoverable damages on the parts. Setup and stay in an Electrostatic Protected Area (EPA) to avoid electrostatic discharge before opening the device for repair. 1.11 Before repairing the device, you must be absolutely certain that the device is turned off. 1.12 Repair the device in a safe/explosion-proof environment. If the device is damaged, emits smoke or if you smell a burning odor, stop repairing/using the device immediately, use a fire extinguisher or fire-proof box, and contact TCL. 1.13 When removing the back cover, be careful not to damage the product, especially the battery. Recommended safety equipment: Glasses/Gloves/Mask, etc. 1.14 Before assembly, make sure that there are no screws or foreign objects around the battery. 1.15 Before assembly, make sure that there are no abnormalities before reattaching the back cover.
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Service Manual
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2. General Product Information
Features/Hardware
Design System Processor Memory & Storage Display Rear Camera Front Camera Battery
Connectivity
Sensors Accessories
Description
Dimensions: 164.3 * 75 * 8.99mm; Weight: 186g TCL UI 3.0; Android 11 MediaTek Dimensity 700; CPU: 2x A76 2.2GHz, 6x A55 2.0GHz; GPU: ARM G57 MC2 4 GB RAM + 64 GB ROM; Support micro SD cards up to 1TB 6.52 inch HD + V-notch screen 13 MP main camera: AF, 1/3 ", 1.12m, F2.2, field of view 76.7 °, 4P lens. 2MP macro camera: FF, 1/5 ", 1.75m, F2.4, field of view 85 °, 3P lens. 2MP depth camera: FF, 1/5 ", 1.75m, F2.4, field of view 88.8 °, 3P lens. 8 MP front camera: FF, 1/4 '', 1.12m, F2.0, field of view 80.6 °, 4P lens 4500mAh (standard) 2G bands: GSM 850/900/1800/1900 3G bands: UMTS B1 / 2/4/5/8 4G bands: B1 / 3/5/7/8/20/26/28/32/38/40/41 5G bands: n1 / n3 / n5 / n7 / n8 / n28 / n40 / n78 802.11a / b / g / n / ac Wi-Fi (2.4 GHz and 5 GHz) Wi-Fi Direct 4G mobile hotspot, VoLTE, VoWiFi Bluetooth 5.1, USB 2.0 Type-C, NFC Dual SIM model: 1 4FF Nano + 1 4FF Nano or 1 TF card Single SIM card model: 1 4FF Nano SIM + 1 TF card GPS, A-GPS, BeiDou, Galileo, GLONASS Accelerometer, E compass, NFC, proximity sensor, light sensor, fingerprint sensor. 5V2A Charger, Type-C Cable, Quick Guide, SIM Card Pin, PSI
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Service Manual
TCL Communication Ltd.
3. Maintenance preparation
3.1. Handset with at least 50% battery charges
3.2. Supported SD card and SIM card, 5V2A Charger, Type-C USB Cable
3.3. PC with below configurations to do software update by using PC tool.
CPU: Equal to Pentium 1.6 GHZ or above RAM: 4GB or above Hard Disk: 10GB or above Operation System: Win7/Win8/Win10 USB port Internet connection with minimum internet speed of 8Mb/s
3.4. Backup the user data before repairing. There are two ways below for your reference.
Method 1: Go to "Settings"->Touch "System"->Touch "Backup" (this function may appear under different menus according to the type of device) ->Activate "Back up to Google Drive" in the window which has now opened->Touch "Back up Now. You need to add your Google account details first. * App data, SMS text messages, Device settings, Call history, and Contacts will be backed up. For more back up & sync help, please continue touch "Google Photos"->"Back up & sync".
Method 2: You can back up your data to another phone via the "Switch Phone" app, and then recover data when your phone has been repaired. Swipe up in the home screen to find the search bar->enter "switch phone" and then touch "search"->Touch to open "Switch Phone" on the search results page->Transfer the contents by following the instructions.
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Distribution, transfer, copy of any content or data in this document without the written permission of TCL is strictly prohibited.
Service Manual
TCL Communication Ltd.
4. Factory Reset
Factory reset will reset your phone to restore it to its factory settings. This will delete all data including files and downloaded apps. Please backup the user data before doing factory reset. 4.1. Remove Google account before doing factory reset
If Google account is not removed before doing the factory reset, it is not possible to setup the device with another Google account at initial setup after the factory reset and it will require you to login your previous signed-in Google account. It is recommended that you log out of the Google account. You can go to "Settings"->"Account"->touch your google account->"REMOVE ACCOUNT"->touch "REMOVE ACCOUNT"->touch "OK" to confirm.
4.2. Factory Reset
You can follow the below steps to perform factory reset when the phone is powered on. Go to main menu -> Settings -> System -> Reset-> Factory data reset -> RESET PHONE -> RESET
PHONE.
4.3. Recovery mode
How to use: Long press "Power" Key + "Volume up" key in power off mode to enter recovery mode. When to use: When you cannot start your handset or when there is something wrong during switch on or when cannot charge. Consumer personal data format: It will format consumer data, and the memory and settings of your product will return as released from factory.
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Service Manual
TCL Communication Ltd.
Click-through steps
1) Power off the device, long press "Power" Key + "Volume up" key until the LCD lights on;
2) Press "Volume" key to select "Wipe data/factory reset" and press "Power" key to confirm;
3) Select "Factory data reset" and press "Power" 4) Select "Reboot system now" and press "Power"
key to confirm;
key to confirm.
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Service Manual
TCL Communication Ltd.
5. Software Update
It is suggested to upgrade the handset software to latest version for better performance. Before upgrade, please remember to backup your data and keep your phone fully charged.
5.1. Software update by FOTA
Firmware-Over-The-Air ("FOTA") is a way in which the firmware of a mobile device is updated wirelessly by the device's manufacturer. Firmware runs in the background without any input from the user, to make sure that the device's hardware runs properly. Head to your device's "Settings"->"System"->"Updates" or "System update" 5.2. Software update by using Mobile Upgrade tool
1) download the SW upgrade tool Mobile_Upgrade_S_Gotu2_v1.1.9 from website: https://www.tcl.com/global/en/service-support-mobile/tcl-20r5g.html
2) Open the download Mobile_Upgrade_S_Gotu2_v1.1.9_Setup.exe file and choose the language, install the tool according to the prompt.
3) After finish install the tool, click "Finish" and restart your computer. 4) Open the tool, choose the language, select the model "T767H",click "Start"->"Next"->Power off your
phone and connect it to computer via USB cable and waiting for loading software package.
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5) Click "OK" and disconnect your phone from USB cable when the tool pops up the prompt "Please disconnect your device from the USB cable to proceed".
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6) Click "Upgrade device" and connect your phone to computer, waiting for upgrade.
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7) Upgrade successfully.
6. Function Test with Support Centre
1) Check that the SD card are inserted correctly.
2) Power on the product to launch the auto test.
3) If the product displays "input NCK code", this means the software is Network locked or SIM locked, and can only be used with dedicated SIM card hence use the relevant SIM card or enter the phone NCK code if available.
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4) Open the "Support Centre" app->Click "Agree"->"Hardware diagnosis"->"START TESTING" and following the prompt.
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Service Manual
TCL Communication Ltd.
7. Troubleshooting
7.1. What should I do if my device reboots by itself?
a) If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally. b) Check if the issue occurs during charging. If yes, we recommend trying the official charger and data cable. c) If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third-party app. d) If the issue occurs while using the built-in app, try to reset or update your device.
7.2. What should I do if my device system lags or freezes?
a) Try to restart your device. b) Charge your device until the battery level is at least 20%. c) Too many apps running in the background or the system cache not being cleared may cause a system lag. Touch the Menu key at the bottom corner of screen to view recently used applications. Touch "Clear all" to close the tasks. d) Uninstall unused apps from time to time to ensure that your device has sufficient storage space. e) If the issue occurs in third-party apps, please uninstall the third party apps responsible. f) If you are playing a game, watching online video or listening to online music, your device may lag or freeze because of a poor network connection. Enable Airplane mode for a few minutes, then disable it and check your network connection again. Alternatively, move to a location with a better network connection g) Try to reset or update your device.
7.3. What should I do if my device cannot charge or charges slowly?
a) Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance. b) Charge the device with a TCL official charger for at least 30 minutes, then try again. c) Verify whether there are any third-party power management software apps downloaded. If so,
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please uninstall these. d) Please don't use the device for a long time while it is charging. e) Try to reset or update your device.
7.4. What should I do if my fingerprint unlock function works slowly or fails?
a) Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method. b) Make sure there are no stains such as water or sweat on the fingerprint sensor. If there are, wipe the screen and try again. c) Try to re-enter your fingerprint to your device by accessing "Settings"->"Security & biometrics">"Fingerprint" d) Try to reset or update your device.
7.5. What should I do if my device's battery drains under normal use?
a) Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions. b) Deactivate Bluetooth, Wi-Fi, or GPS when not in use. c) The battery drains quickly when playing games and watching videos. This is normal when running large games for a long time or watching videos. d) Too many apps running in the background or the system cache not being cleared may cause battery draining. Touch the Menu key in the bottom corner of the screen to view recently used applications. Touch "Clear all" to close the apps. e) Try to reset or update your device.
7.6. What should I do if my device auto powers off?
a) Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again. b) If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third-party app. c) Try to reset or update your device.
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7.7. What can I do if my device heats up?
A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot. Use the following actions to make your device return to its normal temperature: a) It is suggested not to expose your phone in sunshine for a long period of time; b) Close large power consumption applications, such as music, chatting applications, GPS application, 3D gaming, video streaming etc. c) Reduce the brightness of the screen to lower the temperature. d) Avoid using your device while charging. e) Avoid using a protective case that does not dissipate heat. Remove your protective case if your device heats up.
7.8. What should I do if my device cannot power on?
a) Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again. b) Press and hold the power key for 10 to 15 seconds until the device vibrates, to perform a forced re-boot. c) Try to reset or update your device. If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP "Support center".
8. Contact of TCL hotline and service centers
If you are looking for official professional repair, please visit HOTLINE & SERVICE CENTERS (tcl.com) and search for the contact in your country/region.
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9. Explode View
TCL Communication Ltd.
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10. Split View
TCL Communication Ltd.
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1
Front Furnished Underfilling 31
Furnished Middle Casing
50
Main Furnished FPC
69
Antenna Spring
2
Main Sub PCBA
32 Main Camera Conductive Tape 51
Fingerprint Furnished FPC
70
Antenna Spring
3
ANT Sub PCBA
33
Screw
52
Coin Vibrator
71
Antenna Spring
4
Flash Sub PCBA
34
Screw
53
FP CONDUCTIVE FOAM
72
Antenna Spring
5
LI-Polymer Battery
35
RF Cable1
54 LCD- BTB waterproof Foam 73
MIC
6
Fingerprint Module
36
RF Cable2
55
FP BTB Waterproof Foam
74
Type C Connector
7
Speaker
37
RF Cable3
56
2M Camera Rubber
75
SIM card connector Holder
8
Receiver
38
RF Cable4
57
Finger Spring ZIF Mylar
76
NANO SIM CARD
9
Main Camera
39
Front Cam Rubber Cover
58
BTB Connector(Socket)
77
MICRO SD BLOCK
10
Camera
40
P-sensor Rubber Cover
59
BTB Connector(Socket)
78
Light-Emitting Diode
11
Depth Camera
41
Flash Spring Rubber
60
BTB Connector(Socket)
12
Camera
42
Main FPC_BTB Rubber
61
BTB Connector(Socket)
13
Furnished Battery Cover
43
Audio Jack Rubber Cover
62
BTB Connector(Socket)
14
Camera Lens
44
USB Rubber
63
Battery Connector
21
Battery Package Film
45
LCD FPC HOLE PET
64
RF Connector
22
Finger Print Adhesive Tape
46
Front Camera Support
65
RF Connector
23 Battery Cover Adhesive tape 47 SIDE KEY SPRING Proof Foam 66
Audio Jack
24
Flash PCB Adhesive
48
2M BTB Press Foam
67
RF cable clip
25
Camera Lens Adhesive
49
Side Key Furnished FPC
68
Antenna Spring
-END OF DOCUMENT-
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