HTPG EcoNet Enabled Unit Coolers Web Portal Guide

Introduction

The purpose of this document is to serve as a sole reference for setting up your account to access the EcoNet Web Portal. Users can opt to follow a mobile phone-only method or a hybrid web portal and mobile phone method.

Access to the portal provides:

• Insight on system statuses
• Tracking of alarms and prediction of behavioral trends
• Viewing and monitoring of the Command Center and all associated controllers

For online or phone support, please contact 1-800-255-2388.

The Web Portal Home Page is accessible at: https://htpg.rheemcert.com

Controller Wiring Set Up

When connecting the Command Center to a WiFi network for use with the Web Portal, a maximum of 8 EcoNet Control Boards can be connected to the Command Center. Refer to the wiring diagram for details.

Account Set Up

Users can choose between a mobile phone-only method or a hybrid web portal and mobile phone method for setup.

Hybrid Mode

1. Create a new account at https://htpg.rheemcert.com.
2. Login to the account and select the option to be taken to the Manage page.
3. Enter the location name and zip code in the popup window.
Figure 1 Description: A popup window titled "Add New Location" with fields for "Location Name" and "Zip Code", and "Cancel" and "Add" buttons.
4. Download the EcoNet app from the iOS App Store or Google Play Store.
Figure 2 Description: The EcoNet app icon, a circular logo with colored segments, available on app stores.
5. Login to the EcoNet app using the same username and password created in Step 1.

Phone Method

1. Download the EcoNet app from the iOS App Store or Google Play Store.
2. Create an account on the EcoNet app and log in.
3. Add the location name and zip code in the popup window.

Provisioning a Command Center

Follow these steps to enable WiFi on the Command Center and connect it to the EcoNet Web Portal.

1. Enable WiFi on the Command Center.
2. On the Command Center display, tap the WiFi symbol (top right) to access the WiFi setup screen.
Note: If the WiFi symbol is missing, press and hold the top right corner of the display for 5 seconds to activate the WiFi module.
3. Click "Wifi Reset" and follow the on-screen steps to make the Command Center discoverable by the EcoNet app. Ensure the EcoNet app is open and the user is near the Command Center display during this process.

Connecting the Command Center

After the Command Center is ready, use the EcoNet app to complete the setup.

1. When the Command Center displays "Ready to Connect", use the EcoNet app to complete the setup process.
Figure 3 & 4 Description: Command Center displays "Almost There!" with "Ready to connect" status and a QR code placeholder or actual QR code.
2. On the EcoNet app, select "Add Product".
Figure 5 Description: EcoNet app interface showing a list of devices with an "Add Product" button.
3. Choose either the QR Code Method or the Alternate Method for Devices.
Figure 6 Description: EcoNet app interface showing "Choose your product" and a QR code icon.

QR Code Method in the EcoNet App

1. Within the EcoNet app, click the QR code icon.
2. Follow the app prompts (Figure 7 & 8). Scan the QR Code displayed on the Command Center (Figure 9).
Figure 7 & 8 Description: EcoNet app screens guiding the user through the QR code connection process, asking to ensure the product is ready and to scan the code.
Figure 9 Description: Command Center display showing "Almost There!" with "Ready to connect" status and a QR code.
3. After the app detects the Command Center broadcast, it will prompt to select the local WiFi (Figure 10).
Figure 10 Description: EcoNet app prompts the user to join a WiFi network, showing the network name "EcoNet-D0C5D351A1FD".
4. Once WiFi connection is established, confirm on the Command Center's WiFi status screen that it is "Connected to the Internet" (Figure 11).
Figure 11 Description: Command Center display shows "Setup Complete. Congratulations! Your thermostat has successfully been connected to WiFi." with a "Done" button.
5. Wait 1-2 minutes for the Web Portal to load. Confirm that the Command Center and all associated controllers appear on the main dashboard.

Alternate Method in the EcoNet App

1. Click the command center icon (Figure 12 & 13).
Figure 12 & 13 Description: EcoNet app screens showing "Choose your product" and "Ensure the product is ready?" prompts.
2. The app will prompt the user to:
   • Select the Command Center (MAC address will appear for confirmation).
   • Select the desired WiFi network.
   • Enter WiFi credentials. The Command Center will receive this information and connect.
3. Once WiFi connection is established, confirm on the Command Center's WiFi status screen that it is "Connected to the Internet".
4. Wait 1-2 minutes for the Web Portal to load and confirm the Command Center and associated controllers appear on the main dashboard screen.

Notes on Network Connectivity

• Once WiFi credentials are received, the Command Center will attempt to reconnect to the same network if the connection is lost or power is cycled. To connect to a different WiFi network, tap "Reset WiFi" on the Command Center screen and repeat the provisioning process.
• For secure corporate WiFi networks, the following domains/ports must be accessible for the Command Center to connect to the Rheem Cloud Server: Ports 1884, 8906, 443; rheem.clearblade.com; rheemstaging.clearblade.com; Port 443 only for upgrade.rheemcert.com, timesa.myrheem.com, resource.myrheem.com.
• Enterprise Wi-Fi connectivity is supported with Wi-Fi version RH-WIFI-05-00-07 or newer.

Provisioning Additional Command Centers

Same Location

The location should already be selected in the app.

Different Location

1. Login to the account and navigate to the Options menu.
2. Click on "Location, Devices & Groups" then select "Add New Location".
3. Enter the new location name and zip code, then click "Add".
Figure 1 Description: A popup window titled "Add New Location" with fields for "Location Name" and "Zip Code", and "Cancel" and "Add" buttons.

Web Portal Navigation and Operation

The main dashboard screen is located at https://htpg.rheemcert.com. This dashboard is the central hub for information on connected devices.

Select a location from the dropdown menu to view provisioned command centers and the refrigeration systems connected under each command center.

The following information is displayed for each connected system (refer to Figure 1 for labels):

1. Current Space Temperature (Note: For groups, this is the average temperature of all group members).
2. Instance number (controller address on the network communication bus).
3. Online/Offline communication status.
4. Cooler/Freezer configuration.
5. Defrost status.
6. Compressor Request (refrigeration) status.
7. Custom System name (as entered on the Command Center screen; refer to page 19 of the EcoNet IOM for details).
8. If the system is a group, the total number of controllers in the group (Leader + Followers) is shown.
9. Click the bell icon ? to navigate to the alarm history/active alarms page.
10. Click the profile icon ? to access account owner profile information (name, email, phone), change password, and log out.

Click on any system to navigate to its System Screen page.

System Screen

The System Screen provides an overview of the selected system (standalone unit or group).

The following information is displayed (see Figure 2 and 3 for labels):

1. Current Space Temperature (average for groups).
2. Instance number.
3. Cooler/Freezer configuration.
4. Defrost status.
5. Compressor Request (refrigeration) status.
6. Custom System name.
7. To adjust the temperature setpoint, click the [+] and [-] buttons, then click "Set" to confirm.
8. Click the bell icon ? to navigate to the alarm history/current alarms page for the system.
9. Click the gear icon ⚙️ to navigate to the Status & Settings screen for the selected system.

Status and Settings Screen

This screen provides detailed information on the selected controller device. The left side displays basic System Status (Cooler/Freezer configuration, Defrost status, Compressor status).

Under Advanced Settings, click on tabs to access information:

Services

View evaporator model and serial number, controller software version, and micro serial number.

Network

View the Command Center MAC address, WiFi module software version, Network SSID, IP address, and WiFi signal strength.

Product Settings

View system settings for the refrigeration controller, such as Refrigerant Type, Hysteresis, Coil type, Defrost termination temperature, Max Defrost Time, etc.

Status and Updates

View live controller and refrigeration system status, including Space Temp, Evap Temp, Suction Temp, Pressure, Fan Speed, Superheat, etc.

Data Logging

View graphs of device data. Adjust logging period dates, select attributes to display in graphs, adjust zoom levels, and export data as a CSV file.

Alarm History Page

View specific alarm history by clicking on a location name. Click on a specific alarm to acknowledge the notification.

On the top right, click the red bell icon ? to navigate to active alarms.

Active Alarm Page

Click on a location to open the active alarm list.

Additional Page Navigation

Click the menu icon ☰ on the top left of the Web Portal Main Dashboard to access additional menus.

Notification Settings

Configure options for email and SMS notifications:

• Product Alerts: Maintenance and critical alert updates for account owners.
• Contractor Alerts: Maintenance and critical alert updates for contacts added to the contractors page.
• Special Offers: Marketing messages.

Manage

This section serves as the hub for locations, devices, and groups. Use the "Add New Location" button (top right) for provisioning. Select a location to view basic device and group information.

Functions

• Edit Name: Enter a custom name for the selected device.
• Delete Device: Warning: This action deletes the selected location and all associated devices. Locations can be recreated, and command centers re-provisioned.

Contractors

Add and edit contact information for service contractors to receive SMS and email notifications.

FAQs

Why do I need this app?

The app provides protection via real-time service reminders and maintenance alerts, helping to keep products in top condition and extend their lifespan. It offers savings through easy controls and away modes to minimize energy use, and convenience with control-on-the-go functionality. Valuable alerts and easy management are available from anywhere.

How do I connect this app to my product and get my product online?

Ensure the product is on and ready to connect (within 5 ft of the product for setup). On the app, identify your product type. Select the ECONET MAC address to pair your product to your phone. On your phone, go to wireless settings, select your local network, and enter your password to put the product online. Returning to the app allows you to manage settings, view reports, request service calls from your contractor, and respond to alerts from anywhere.

Who do I call if I have connection problems?

Call Rheem's connectivity support team at 1-800-255-2388.

Why do you ask who my contractor is?

Storing your contractor's contact details in the app is for your convenience. It makes it easy to reach them. If you receive a service reminder or maintenance request, a "Request a Service Call" button will appear. Tapping it allows you to forward the complete alert or service details to the contractor. This advance notice helps them bring the correct parts and be better prepared, saving you time and hassle.

Can I use the same app for multiple EcoNet enabled products?

Yes, all EcoNet enabled HVAC and water heater products can be managed from the same app, even if they are in different locations. Simply add the location to manage multiple properties and products, which is useful for rental properties or business settings.

Where can I find a list of other EcoNet enabled products?

Visit www.rheem.com/econet for a list of other EcoNet enabled products.