Enviroheat Heat Pump Water Heater Owners Manual

Important Safety Information

Failure to follow these instructions may lead to serious malfunctions of the device and danger to the user.

• WARNING: Instructions marked with this symbol must be followed. Failure to do so may lead to product damage and harm to the user.
• FORBIDDEN: Information marked with this symbol is forbidden. Failure to follow this instruction may lead to product damage and harm to the user.
• WARNING: The water heater shall be installed in strict accordance with local wiring regulations. The power supply must have a grounding line. Ensure an effective ground connection.
• FORBIDDEN: Ground and neutral lines of the power supply must not be connected. The ground line shall not be connected to gas or water pipes, lightning arresters, or telephone lines.
• WARNING: The outlet water temperature of a water heater is typically higher than the temperature indicated on the display. Ensure that contact to hot water directly leaving the appliance cannot occur.
• WARNING: This appliance must be installed with an isolation switch to the power supply. This switch must ensure full disconnection and be in accordance with the wiring rules.
• WARNING: The water heater must be installed in a location where suitable water drainage is possible.
• WARNING: The water heater must be installed outside.
• WARNING: This appliance must be fitted with the pressure temperature relief valve (PTR valve) supplied with the appliance. The PTR valve must be fitted directly to the appliance.
• WARNING: While bathing, children must be under guidance of an adult. Children must not play with the appliance.
• WARNING: Instructions with this mark relate to important installation requirements that ensure the correct operation of the device.
• WARNING: Install the water heater in strict accordance with these installation instructions. If the power cord is damaged, it must be replaced by a qualified professional.
• WARNING: Do not put hands or other items into the air grid. This may cause injury or damage to the appliance.
• WARNING: The PTR valve drain must be installed in a continuously downward direction, be open to the atmosphere, be free from blockages, and the potential to frost.
• WARNING: The PTR valve must be operated every six months to remove lime deposits, and to ensure that it is free from blockages.

Flammable Hazard: Please read the instructions carefully before installation and use of this appliance. Do not puncture or ignite this product. The environment-friendly refrigerant R290 used in this product is odourless. This product must be installed outdoors. This product cannot be discarded or scrapped without correct retrieval of the refrigerant. If necessary, please contact Enviroheat to obtain the correct disposal method. The product must not be stored in an area containing an open flame such as an open fire, gas appliance or electric heater. Before the refrigeration system is repaired, the refrigerant must be removed by a qualified professional. Do not use any method to accelerate the defrosting process or clean frosted components of the appliance.

Risk of Damage to the Environment: This heat pump contains R290 refrigerant. This refrigerant must not escape into the atmosphere. Refrigerant must be removed and disposed of by a qualified professional.

WARNING: FOR CONTINUED SAFETY OF THIS APPLIANCE IT MUST BE INSTALLED, OPERATED AND MAINTAINED IN ACCORDANCE WITH THE MANUFACTURER'S INSTRUCTIONS.

WARNING: THIS APPLIANCE MAY DELIVER WATER AT HIGH TEMPERATURE! Refer to the Plumbing Code of Australia (PCA), local requirements and installation instructions to determine if additional delivery temperature control is required.

Functioning & Principle of Operation

The Enviroheat system is a heat pump that collects heat from the ambient air and transfers it into the water in the storage vessel. This process utilizes a refrigerant, compressor, and heat exchanger to efficiently heat water.

The cycle involves the refrigerant absorbing heat from the air, being compressed, condensing to release heat to the water, and then passing through an expansion valve to reduce pressure, repeating the cycle.

How it Works: Imagine a refrigerator working in reverse. While a refrigerator removes heat from an enclosed box and expels it to the surrounding air, a heat pump takes heat from the surrounding air and transfers it to water in an enclosed tank. Heat pump technology makes efficient use of heat in the surrounding air, even at temperatures as low as -7°C. The Enviroheat system can convert 1kW of electricity into over 4kW of heat.

Technical Specifications

*1 The COP was measured under test conditions with an ambient air temperature of 20°C/15°C (Dry Bulb/Wet Bulb) and heating of the water from 15°C to 55°C during water heater operation. COP will vary according to system conditions and is not an accurate indication of system performance.

*2 The noise level was measured at 2m from the water heater in Mute mode.

Installation Instructions

Transporting the appliance

1. During transport or storage, the heat pump water heater should remain in undamaged packaging to prevent damage to the appliance.
2. During long periods of transport or storage, the heat pump water heater must be in an upright position.
3. For short distance transportation (under one hour), this product may be laid down within 1 hour as per indication on packaging. If laid down, the appliance must be at an upright position for 4 hours prior to its initial startup.

Selection of installation site

1. Ensure the install location is stable and level, and that air can flow in and out freely, and will be minimally affected by wind.
2. The base or surface can support the filled weight of the appliance and the condensate water can be drained freely.
3. If installed on a base, ensure that this base is level to allow correct drainage via the condensate drain at the rear of the appliance.
4. The location or position of the appliance will not create nuisance noise for the homeowners or neighbors, especially through proximity to bedrooms.
5. Ensure that the location allows condensate and PTR valves to be drained into an area that will not cause damage to the surrounding area.
6. There is sufficient space left for installation and maintenance of the appliance.
7. There is no strong electromagnetic interference around the appliance that may affect its control functions.
8. There are no corrosive vapors such as aerosol sprays, stain removers or household chemicals near the install location. These vapors may corrode the appliance and its fittings.
9. Considerations have been made to prevent water pipes from freezing in colder regions.

Installation dimensions and clearances

Diagrams showing dimensions and clearances for 330L and 200L models are provided. Key dimensions include A, B, C, and D, with specific measurements listed in a table for EH200M9 and EH330M9 models.

Note: This appliance must be installed in a location where it can be quickly and easily drained and moved to an area with at least 1000mm clearance above it. This is necessary to allow the anodes to be removed for inspection and replacement during the five-year service.

Description of Parts and Components (200L)

200L heat pump layout

Diagrams illustrating the layout of the 200L heat pump, indicating components such as condensate drain, hot water outlet, PTR valve connection, and cold water inlet.

Carton contents

Exploded view of the 200L heat pump

A detailed exploded view diagram of the 200L heat pump with numbered components and a corresponding list:

• 1. Electrical box cover
• 2. Electronic control board
• 3. Electrical box
• 4. Four-way valve
• 5. Electronic expansion valve
• 6. Front shell
• 7. Display panel and cover
• 8. Control panel and screen
• 9. Compressor
• 10. Sensor pocket
• 11. Waterproof cover
• 12. Heating element
• 13. Top cover
• 14. Diversion air duct
• 15. Evaporator
• 16. Support
• 17. DC motor
• 18. Fan blade
• 19. Rear shell
• 20. Magnesium anodes

Description of Parts and Components (330L)

330L heat pump layout

Diagrams illustrating the layout of the 330L heat pump, indicating components such as condensate drain, hot water outlet, PTR valve connection, and cold water inlet.

Carton contents

Exploded view of the 330L heat pump

A detailed exploded view diagram of the 330L heat pump with numbered components and a corresponding list:

• 1. Electrical box cover
• 2. Electronic control board
• 3. Electrical box
• 4. Four-way valve
• 5. Electronic expansion valve
• 6. Front shell
• 7. Display panel and cover
• 8. Control panel and screen
• 9. Compressor
• 10. Sensor pocket
• 11. Waterproof cover
• 12. Heating element
• 13. Top cover
• 14. Diversion air duct
• 15. Evaporator
• 16. Support
• 17. DC motor
• 18. Fan blade
• 19. Rear shell
• 20. Magnesium anodes

Plumbing Installation

WARNING: THIS APPLIANCE MAY DELIVER WATER AT HIGH TEMPERATURE. REFER TO THE PLUMBING CODE OF AUSTRALIA (PCA), LOCAL REQUIREMENTS AND INSTALLATION INSTRUCTIONS TO DETERMINE IF ADDITIONAL DELIVERY TEMPERATURE CONTROL IS REQUIRED.

This installation should only be performed by an approved professional with suitable experience and licenses, authorised by Southern Cross Water Heating Pty Ltd to conduct the work.

Installation Requirements:

1. The water heater must be installed by licensed tradespeople in accordance with all local codes and regulations and standards including AS/NZS 3500.4, AS/NZS 3000, and the Plumbing Code of Australia (PCA).
2. The inlet water pressure must be between 100kPa - 500kPa.
3. An isolating and non-return valve must be installed on the inlet. If supply pressure exceeds 500kPa, a pressure limiting valve must be installed. An expansion control valve (ECV) may also be required.
4. The cold-water inlet must have a line filter, non-return valve, and isolating valve.
5. Outlet water connections require a thermostatic mixing or tempering valve for sanitary use according to AS/NZS 3500.4.
6. Mechanical joints are recommended for assembly and disassembly.
7. Water inlet and outlet pipes must be fitted as per the labels.
8. Inlet water temperature should remain between 10-40°C.
9. Before filling, ensure cold-water inlet and hot-water outlet are open, along with the farthest hot water fixture. Fill until water flows continuously without air bubbles. Venting through the PTR could cause premature failure.
10. If there is a risk of freezing, pipes must be insulated with 20mm insulation. Failure to do so may void the warranty.
11. A PTR valve (700kPa, 99°C, Rp³½") must be installed directly into the PTR valve connection. Never block the outlet of the safety valve or its drain line.

Piping installation diagram

A diagram illustrates the plumbing connections, including stop valves, check valves, pressure relief valve, thermostatic valve, condensate drain, and water inlet/outlet.

Seismic Strapping

FOR NEW ZEALAND INSTALLS ONLY

The Plumbing & Drainage standard (AS/NZS 3500.4) requires all storage water heaters in New Zealand to be installed with seismic restraints to avoid damage or personal injury if a seismic event should occur.

This appliance should be fitted with three stainless steel straps, 25mm wide x 1mm thick, fitted as per the following instructions:

• Top strap: Under the front cover, no more than 100mm from the top of the painted cylinder section.
• Middle strap: Under the front cover, at the center of the painted cylinder section.
• Bottom strap: Below the front cover, no more than 100mm from the bottom of the painted cylinder section.

Diagrams show strap placement for 200L and 330L models.

Electrical Installation

CAUTION: In order to avoid inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility (off-peak electrical line).

Electrical safety requirements

1. Installation, service, or repair of electrical components must be completed by licensed tradespeople in accordance with local codes and regulations, including AS/NZS 3000.
2. Consider surrounding conditions (ambient temperature, direct sunlight, rainwater) during electrical wiring and take protective measures.
3. Use materials certified to local standards.
4. The appliance must be reliably earthed.
5. Connect to a dedicated circuit with a circuit breaker no greater than 20A. A residual current device (RCD) is recommended.
6. The circuit to the appliance should be a minimum of 2.5mm² 2-core and earth.

Commissioning Check List

System location - ensure that:

• The base of the water heater is located sufficiently compact to avoid subsidence.
• There is enough room for service and maintenance.
• The system is installed in a location that allows enough ventilation.
• The location is free from corrosive materials or chemicals.
• The location is free from excessive dust or airborne material.

Water system piping:

• Temperature and pressure relief valve (PTR) is properly installed with a discharge pipe plumbed to a suitable drain.
• All plumbing connections, including piping, valves, and fittings are properly installed and leak-free.
• The system is completely filled with water and all air is drained from the tank and piping.
• The tempering valve is installed per manufacturer's instructions, and the output water temperature is within the range required by local authorities.
• The condensate drain line is installed and plumbed to a suitable drain.
• All hot water lines are appropriately insulated and protected from UV degradation.

Electrical connections:

• The water heater is connected to a supply with a voltage between 220-240 VAC.
• All hard wiring complies with all local applicable codes and the requirements of this guide.
• The water heater and electrical supply are properly grounded.
• A Residual Current Device (RCD) has been installed.

Operation and Functions

Functions and protections

• A. Electrical leakage protection: The appliance features an electricity leakage protection function.
• B. Compressor protection: The compressor will take approximately 3 minutes to start after being switched on.
• C. Automatic defrosting function: The defrosting mode is automatically activated if the outdoor temperature is low and the compressor has run for some time.
• D. Overload protection: The compressor's working load adjusts the fan speed to ensure reliable operation, especially in warm ambient air temperatures.
• E. Anti-freezing function: The heat pump maintains a minimum temperature to avoid damage caused by freezing.
• F. Default temperature: The default temperature setting is 60°C.

Display screen

The display screen shows current date, current time, set temperature, actual temperature, tank volume indicator, mode indicator, and boost indicator. Operation icons are also displayed.

Description of the icons

• Rotary Dial: Press to turn on; hold for 6 seconds to power off.
• Menu Button: Enter the menu.
• Return Button: Return to the last operation or screen.
• Child Lock: Double-click the rotary dial to exit child lock state.
• Boost Mode: Heat pump and backup elements heat simultaneously for faster recovery. The heat pump stops and electric heating starts, heating to the set temperature, then automatically exits.
• Mode: Working Mode Selection - AUTO/TIMER/ELEC/MUTE can be selected.

Mode Descriptions:

• AUTO: Ensures optimal management of heat pump and backup element for consistent comfort. Compressor's maximum continuous working time (HP Duration) can be adjusted in installer settings.
• TIMER: Prioritizes heat pump heating. Users can input timer settings. If set time starts and ends simultaneously, the function becomes invalid.
• ELEC: Backup element serves as the sole heat source, guaranteeing hot water supply when the heat pump is not functioning properly.
• Mute/night Mode: Operates with reduced noise levels during designated mute times. Performance may be adjusted due to internal system changes.
• Standard Recovery Mode: Standard operating program for maximum efficiency.
• Fast Recovery Mode: Provides rapid hot water recovery, ideal for larger families.

Indicators:

• Heat Pump Operating Indicator: Signifies that the heat pump is currently operational.
• Auxiliary Electrical Heater Indicator: Signifies that the auxiliary electrical heating element is actively engaged.
• Hot Water Volume Display: Visually indicates the amount of water present in the tank.

Note: Under certain conditions, TIMER mode may result in shortages of hot water if the ambient air temperature is low.

Initial Power On

When the device is powered on for the first time, it enters startup mode. Users set the current time, temperature unit (°C/°F), and target temperature. The default temperature is 60°C (AUTO - Standard Recovery mode).

Temperature Setting

Users can adjust the temperature by turning the rotary dial clockwise or anti-clockwise. Settings are confirmed automatically.

Screen Lighting Time

The display screen turns off after 30 seconds of inactivity. Press any key to illuminate it. If no operations are performed for 6 seconds on a non-home screen, it reverts to the previous screen.

Boost Mode

Click the Menu button, select BOOST, select ON/OFF, and click to confirm. Electric heating is effective once, heating to the set temperature, then automatically exits.

Auto Mode

After selecting AUTO, press the rotary dial to select Standard Recovery, then rotate the dial to select FAST RECOVERY. Press the rotary dial to confirm.

Timer Mode

Within AUTO mode, select TIMER to access the TIMER program interface. Use the rotary dial to choose the heating schedule and click to confirm.

Same heating schedule:

Users can establish up to 3 distinct time periods. During time setup, press the Back button to exit time selection. Turn the rotary dial to adjust time values and click to re-enter time selection. After setting the time, set the heating mode. Time periods cannot span across nights. If start and end times coincide, the function is disabled. The default setting is AUTO. Users must click OK to confirm, otherwise, the set time will not be saved.

Different heating schedule:

This mode allows users to specify the day of the week and duration for heating. By default, the schedule starts on Monday. Cross-week selection is not allowed.

Electric Mode

This mode functions identically to AUTO, but the heat pump is disabled, and only electric heating is used.

Mute Mode

Within AUTO mode, select MUTE to access the Mute interface. Users can set the time and duration. Click OK to confirm settings. When MUTE mode is activated, the mode indicator will become solid blue. To deactivate, click MUTE mode again. Mute cannot be activated simultaneously with the Fan Speed function.

Maintenance

The heat pump water heater requires minimal regular system maintenance. Personally inspecting or servicing any part of the system is not recommended. Shut down the machine and cut off the power before any work commences. Maintenance operations are important to guarantee optimum performance and extend the life of the appliance.

Draining and flushing the system

CAUTION: The system must be completely drained of water before any plumbing work is commenced. This will prevent damage to the storage tank in the event of a vacuum or excessive pressure forming at the storage tank.

The heat pump hot water system should be drained and flushed every five years during a major service of the unit.

1. Turn off and isolate the power supply to the electrical element.
2. Turn off the water supply to the water heater.
3. Release excess pressure from the tank by manually opening the pressure & temperature relief valve.
4. Disconnect the cold water supply pipe connection to the tank.
5. Fit a 1½" flexible drain pipe to the cold connection at the tank. Place the open end of the drain hose in a location where it is safe for the hot water to drain away from the tank.
6. Manually open the pressure & temperature relief valve, which will allow air into the tank, and the water within the tank will flow out via the flexible drain pipe fitted to the cold inlet connection. Hold the valve open until the tank is empty.

Relief valves

The lever on the relief valves should be operated at least every six months. Failure to do so may result in failure of the tank. If water does not discharge freely, the valves should be checked and possibly replaced. The relief valves and relief valve drain lines must not be blocked. Some water may discharge during each heating cycle.

Every five years, all safety valves should be replaced. In locations where the potable water has a Total Dissolved Solids (TDS) of greater than 600ppm, it is recommended to replace all safety valves every three years.

Condensate discharge pipe

Check the pipe regularly for cleanliness. Obstructions may cause poor condensate flow or water accumulation in the heat pump plastic base.

Anode replacement

The high-quality vitreous enamel lined, low carbon steel tank has three sacrificial anodes for long tank life. These anodes should be inspected every few years and replaced when worn out. It is recommended that the anodes be changed every five years.

Water quality

Water supply from an unfiltered source that may be highly conductive or have a high mineral content may void the system warranty. The following characteristics should not be exceeded for the warranty to remain valid:

WARNING: A breach of this condition may void the warranty in the event of damage caused by water quality exceeding these characteristics.

Troubleshooting

Hot water use higher than anticipated

Often, the hot water usage of showers, washing machines, and dishwashers is underestimated. Review these appliances to determine if daily usage exceeds the water heater's storage volume (200L or 330L). If demand exceeds stored volume, water temperature may be slightly lower than normal. Inspect hot water tap washers for leakage and replace if necessary.

Water discharge through the pressure relief valve

All heat pump water heaters have two pressure valves. The cold water expansion control valve (ECV) may release a small amount of water during the heating cycle due to water expansion. Typically, discharge is less than 10 litres per day. The pressure & temperature valve may also release a small expansion discharge.

It is normal for the ECV to drip water when heating. If discharge exceeds 10 litres per day, it may indicate a valve problem or increased water supply pressure. Contact an authorized Enviroheat dealer or service provider.

Faults and Protection

This symbol on the product or its packaging indicates that this product is not to be treated as regular household waste. It must be taken to a recycling collection point for electronic equipment. By properly disposing of this product, you are contributing to the preservation of the environment and the wellbeing of your fellow citizens. Improper disposal is hazardous to health and environment. You can obtain further information on how to dispose of this product correctly by calling Enviroheat.

Standard Warranty

Warranty terms

This warranty is given by Energie Group Australia Pty Ltd in relation to Enviroheat Heat Pump Hot Water Systems (the Product). The benefits conferred by this warranty are in addition to all other legal rights and remedies of the Customer in respect of the Product. Given installation and application is in accordance with the manufacturer's specifications and instructions, the Product and components are warranted by Enviroheat for the cost of labour and components in the event of defects arising from faulty materials and/or workmanship in accordance with the warranty conditions and exclusions stated in this document.

For new Product purchases through public sales auctions, internet and/or other electronic sales auctions or remote offerings, the warranty for the Product is the responsibility of the dealer or reseller of the Product, and not of Enviroheat.

Warranty of the Product will remain with the Product for the warranty coverage period.

Warranty conditions

The initial point of contact for all Warranty claims is the Enviroheat Dealer from whom the Product was purchased. All warranty claims must be reported to Enviroheat no later than 14 days from the date the fault is reported to the Enviroheat Dealer. All terms of this warranty are effective from the date of installation of the Product and the attending service person reserves the right to verify this date by requesting a copy of the certificate of compliance, installation record issued by an appropriately qualified installer or proof of purchase prior to the commencement of any warranty work.

The Product must have been installed, commissioned, serviced, repaired and removed by a licensed gasfitter or plumber in accordance with the manufacturer's installation instructions, current AS/NZS 3000, AS/NZS 3500, AS/NZS 5601, local regulations and municipal building codes by persons authorised by local regulations to do so. Cost of labour or materials to remedy an installation that does not comply with these requirements will be at the express cost of the installer.

The Product must be operated and maintained in accordance with Enviroheat's operating instructions. This warranty only applies to the Product as supplied by Enviroheat and does not apply to any additional electrical and/or plumbing parts supplied by the installer. Where the appliance has not been sited in accordance with the installation instructions or installed such that normal service access is difficult, a service charge may apply. If, at the discretion of the attending service person, access is assessed as dangerous, service will be refused.

Any work required to gain reasonable access to the appliance will be chargeable to the customer by the attending service person, including but not limited to, removal of cupboards, doors, walls, or the use of special equipment to move components to floor level.

The Product is covered for the indicated period from the date of installation. Should a part of the complete Product be replaced during this period, only the balance of the original warranty will continue to remain effective.

This warranty applies to the Product when it is connected directly to a reticulated water supply from a state-approved water utility.

This warranty does not apply if the Product is connected to any alternative water supplies if the water chemistry and impurity levels of alternative water supplies exceed the limits specified in the Water Properties Table on page 23.

Examples of alternative water supplies include private bore water, water from private dams, and water supplied from a reticulated water supply but where the water chemistry is deliberately altered before supplying the water heater. Should the Product be installed in a regional location where regular flushing is required due to sediment build-up, the drain cock for flushing must be fitted at the time of installation at customer expense. A warranty will apply to rain water tanks, as alternative water supply, ONLY in circumstances where rain water is filtered and free of any physical or sediment debris and water quality does not exceed the limits specified in the Water Properties Table on page 23.

Component manufacturers are at liberty to alter the design or construction of the components notwithstanding that the Product may have been sold by description or sample, even though alterations made have been introduced from the date of contract and the date of delivery provided that the Products are of the same or similar quality and are fit for the purposes for which they are purchased. Such alterations shall not constitute a defect in design or construction under this warranty.

Enviroheat reserves the right to alter the design or construction of the Product within allowance of the relevant Standard(s), industrial and State and Territory legislation without notice. Enviroheat warrants to the original purchaser, or for Product purchased from a Reseller, to the original end user, that the Product will be free from any defects in materials and workmanship from the date of shipment or invoice or, if longer, the period stated in this policy in accordance with the Warranty Coverage table on page 26.

Warranty Coverage:

*¹ conditional after 5 years that all anodes, PTR and ECV valves have been replaced prior to 5 years from installation.

Warranty exclusions

The following exclusions may cause the warranty to become void, and may incur a service charge and cost of parts that may be required:

1. Accidental damage, failure due to misuse, abuse, and accidents.
2. Failure due to incorrect installation and/or attempts to repair the Product other than by an Enviroheat Dealer or approved service personnel.
3. Failure to install, commission, service, repair, and remove the Product in accordance with the manufacturer's installation instructions, current AS/NZS 3000, AS/NZS 3500, AS/NZS 5601, local regulations and municipal building codes by persons authorised to do so.
4. Failure due to use of parts other than Enviroheat branded/approved parts.
5. Where the tank or piping system leaks or fails to operate normally due to frost or freezing.
6. Where the Product component has failed directly or indirectly as a result of excessive water pressure, negative pressure (partial vacuum), corrosive atmosphere, faulty plumbing and/or electrical wiring, or major variations in electrical energy supply.
7. Where the water stored in the cylinder exceeds at any time levels as detailed in this document.
8. Any serial tags/stickers on any of the components are removed or defaced.
9. The Product is relocated from its original point of installation.
10. This warranty does not cover: consequential loss or inconvenience due to leakage, effects of sludge/sediment from unfiltered water sources, consequential damage or any incident caused by a breach of the requirements set out in this document.
11. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

OH&S Disclaimer

Enviroheat and its Authorised Dealers work with and recommend various installation and plumbing companies to install, test and certify correct operation of solar hot water systems or the Product. Enviroheat is a supplier of systems only.

Each installation must be covered by the installer's insurances, commercial terms and conditions and by the applicable OH&S legislation. Each person that installs, assembles, or services must comply with all OH&S requirements relevant to the type of work being conducted, including but not limited to, plumbing work, work on heights exceeding 2.5m, and electrical work.

The customer must ensure that it complies with all its OH&S obligations. This warranty will be void if these conditions are not met.

Contact Details

For further information, please call one of the following phone numbers from anywhere in Australia:

Energie Group Australia Pty Ltd

• For after sales service: 1300 825 143
• For sales or new product: 1300 314 173
• Email: info@energiegroup.com.au
• Website: www.energiegroup.au

Head Office

Energie Group Australia Pty Ltd
460 Victoria Road, Malaga WA 6090

Installation Record

PLEASE COMPLETE THIS PAGE AS A RECORD OF THE INSTALLATION DETAILS FOR YOUR REFERENCE TO DETERMINE WHEN THE SYSTEM IS DUE FOR SERVICE OR IF A WARRANTY MATTER SHOULD ARISE. SCAN THE QR CODE WITH YOUR PHONE AND REGISTER YOUR WARRANTY ONLINE.

Owner Name:

Installation Address:

Suburb:

State:

Telephone (Home):

(Work):

Email:

Date: / /

System Model Number:

Tank Serial Number:

Installer Name:

Installer Address:

Installer Telephone:

Comments:

Customer Signature:

Date: / /

Installer Signature: