bObsweep Dustin Owner's Manual

Congratulations!

Congratulations on your new intelligent floor cleaner! Dustin is now at your service. To see Dustin at his best, please read the Quick Start Guide and this manual thoroughly. Welcome to the bObsweep family and Happy Sweeping!

If you have any questions or concerns, feel free to contact our helpful support team at support@bobsweep.com or 1-888-549-8847. Business Hours: Monday – Friday, 9 a.m. – 5 p.m. Pacific Time.

General

Safety Instructions

• Power Dustin OFF and remove him from a power source when you are not using him and before conducting maintenance.
• Dustin is not intended for use by persons (including children) with reduced physical or mental capabilities, or lack of experience and knowledge, unless under the close supervision of a person responsible for their safety.
• Leaks from the battery cells can occur under extreme usage or temperature conditions. If the liquid gets on the skin, wash quickly with water. If the liquid gets into the eyes, flush them immediately with clean water for a minimum of 10 minutes, and seek medical attention.
• Dustin is composed of electronic components that in rare and unintended cases can cause hazards of heating, fire, and other malfunctions. Furthermore, because Dustin is capable of autonomous movement, his use poses the risk of collision with property, pets, and persons. Unintended removal of articles – such as small valuables, jewelry, or hair of persons or pets lying on the floor – may also occur.
• If Dustin or his charging station has been damaged in any way, do not operate them. Contact our support team for further assistance.
• Do not handle Dustin or his charging station with wet hands; use only on dry surfaces.
• Do not pull or carry the charging station by the cord, close a door on the cord, or pull the cord around sharp edges or corners. Keep the cord away from heated surfaces. To unplug the cord, grasp the plug, not the cord.
• Do not expose Dustin's SLAM LiDAR to direct sun light or infrared light.
• Do not let Dustin drop. The impact from a drop can damage the SLAM LiDAR.
• Do not look directly into the rotating transmitting part (laser) of the SLAM LIDAR.
• For your safety, do not insert tools, fingers, or other items into the rotating part of the SLAM LIDAR.
• Do not attempt to open the charging station. Repairs on the station should only be carried out by our qualified technicians.
• With the exception of the wet mop attachment, do not immerse any part of Dustin into water or other liquids.
• Do not mutilate or incinerate the battery, as it will explode at high temperatures.
• Do not use Dustin outdoors.
• Do not store Dustin in a car.
• Do not expose Dustin or his charging station to temperatures higher than 113° F (45° C), moisture, or humidity.
• Do not dispose of your battery in fire. Old batteries should be recycled safely through your local recycler.
• Do not let Dustin pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use a broken or damaged power inlet/wire.
• Do not open or handle Dustin's charging station when plugged into the wall. Unplug first.

Declaration of Conformity

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications or changes to this equipment. Such modifications or changes could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warranty

Every Dustin purchased from an authorized seller comes with our warranty coverage:

• 60-Day Money Back Guarantee
• 2-Year Standard Warranty
• 5-Year Subsidized Repair Plan
• Lifetime of Customer Service

To claim your warranty, register your bot at www.bobsweep.com/warranties.

Contact Us

If you have any questions or concerns, please contact our helpful support team at support@bobsweep.com or 1-888-549-8847. Business Hours: Monday – Friday, 9 a.m. – 5 p.m. Pacific Time.

Additional troubleshooting information and how-to guides can be found on the bObsweep app and at www.bobsweep.com/dustin-support.

Box Contents

The box contains the following items:

• Dustin™ Robotic Vacuum Cleaner
• Self-emptying Charging Station
• Charging Bed
• Cleaning Tool
• Side Brush (2)
• Filter
• Mop Attachment
• Microfiber Mop Cloth (2)
• Dust Bag

Anatomy of Dustin

Top View:

• Buttons (GO, CHARGE, Wi-Fi)
• Display Screen
• SLAM LIDAR (for navigation and mapping)

Bottom View:

• Charging Plates (Auxiliary)
• Front Wheel
• Side Brush
• Right Wheel
• Main Brush
• Main Brush Gate
• Mop Attachment Connectors
• Edge Sensors
• Battery
• Left Wheel
• Speaker
• Dustbin
• Disposal Vent Aperture

Anatomy of Charging & Self-empty Station

Top/Front View:

• Lid
• Dust Bag Slide
• Charging Bed
• Air Pathway Access Window
• Charging Bed Connection Sockets
• Station Indicator/Transmitter
• Charging Plates
• Disposal Vent
• Charging Bed
• Indoor Plug
• Cord

Display Screen & Buttons

The Dustin robot features several buttons and indicators:

• GO Button: Short Press to Start/Pause cleaning. Long Press to Power ON/OFF.
• CHARGE Button: Short Press to send Dustin to charge or stop cleaning when on the station. Long Press to enter Low Power Standby mode.
• Wi-Fi Button: Used to initiate Wi-Fi search.

Display Screen Indicators:

• GO Light: Solid Shine = Cleaning; Blinking = Paused.
• CHARGE Light: Rapid Blinking = Low battery; Blinking = Finding station; Slow Blinking = Charging; Solid Shine = Fully charged.
• SOUND Light: Solid Shine = Muted.
• Wi-Fi Light: Solid Shine = Connected to Wi-Fi; Blinking = Searching for Wi-Fi.
• Trouble Indicator: Blinking = Trouble detected. Check the bObsweep App for details.

Charging & Self-empty Station Indicator

When Dustin successfully docks and there is no station error, the indicator light on the station turns off.

Getting Started

Who is Dustin?

Dustin is an autonomous robotic vacuum cleaner designed to assist you. By connecting Dustin to Wi-Fi and using the bObsweep app, you can create a personalized cleaning plan to have Dustin clean your home according to your preferences.

How does Dustin find his way around?

Dustin utilizes laser vision, a network of sensors, and advanced mapping and localization technology to identify walls, furniture, and obstacles. As it cleans, Dustin simultaneously builds a map of the areas it can access. Locations with furniture and small items are marked on this map, which can be viewed and customized via the bObsweep App's Map Icon. This mapping capability allows Dustin to clean your home efficiently throughout a full cycle.

After cleaning, Dustin automatically returns to its charging station and empties its dustbin into the station's container, allowing you to enjoy clean floors for extended periods without manual vacuuming.

Navigating Difficult Obstacles

Unique Furniture

Specialty furniture, such as desk chairs with wheels or stools with circular bases, may momentarily confuse Dustin. It might get stuck on an edge for a few minutes before deciding to clean elsewhere. If Dustin is not displaying a trouble message, allow it to continue cleaning and finding its own path. Note any areas that prove challenging for Dustin and, if possible, adjust furniture placement or add NoSweep™ zones.

Dark-Colored Carpet

If Dustin repeatedly backs up or shows a trouble message on dark carpets, consider deactivating the edge sensors via the bObsweep app under "Cleaning Preferences" in Settings. Be aware that deactivating edge sensors means Dustin cannot detect edges or stairs, potentially leading to falls. To prevent this, create NoSweep lines along edges or stairs.

Shag Carpet

Dustin's main brush is not designed for shag carpets or rugs with long fibers and fringes. For cleaning such carpets, you can remove the main brush and allow Dustin to vacuum without it.

Mopping

When using the mopping attachment, create NoMop zones in the bObsweep app for areas with rugs or carpets to prevent Dustin from entering them.

Dustin's First Clean

Install Dustin's Side Brush

Install the side brush to help Dustin reach corners and edges of rooms. Ensure the brush is placed over the empty socket on Dustin and press down to lock it. The connection strength can be adjusted by rotating the screw in the center of the side brush socket counter-clockwise.

Power Dustin ON

Press and hold the GO button until the screen lights up.

Storing Dustin

For periods of inactivity (over a month), power Dustin OFF, remove the battery, and unplug the charging station. Store all components in a dry place away from direct sunlight or extreme temperatures.

For shorter periods of inactivity, you can enable Low Power Standby mode (LPS). Place Dustin on the charging station, then press and hold the CHARGE button for 5 seconds. You will hear "low power mode" confirmation. To exit LPS mode, press the GO button while Dustin is on the station or remove him from it. Note: In LPS mode, Dustin is offline, and the bObsweep App cannot connect to him. Scheduled cleanings will also be paused.

Set up Dustin's Charging & Self-empty Station

Position the charging station on a hard, flat surface, away from uncovered windows, mirrors, and shiny furniture. Ensure there is ample clear space around the station. Place the charging station onto the charging bed, aligning the sockets, and press down to secure it.

Charging Indicator

To charge Dustin manually, place him on his charging bed, ensuring the metal nodes on his back align with the plates on the station.

• Low Battery: Rapidly blinking light.
• Finding Station: Blinking light.
• Charging: Slowly blinking light.
• Fully Charged: Solid white light.

Download the bObsweep App

Connect Dustin to Wi-Fi via the bObsweep app to access all features and software updates. Follow the in-app instructions to connect with Amazon Alexa or Google Home devices.

The app allows you to view Dustin's cleaning map, personalize it, set cleaning schedules, and manage your robot's performance. Open the bObsweep App, create an account, and follow the instructions to connect your bot.

Let Dustin Sweep!

Ensure the area is clear of clutter and wires, then press the GO button to start cleaning. Dustin is equipped with Room-to-Room™ cleaning technology, allowing it to explore and clean your home autonomously, avoiding furniture and obstacles. For optimal results, remove small objects and clutter.

Important: Do not pick up Dustin while it is cleaning, as this can distort its map. It is also recommended not to change the charging station's location after Dustin has mapped the environment.

Maintenance

For Best Performance

Regular maintenance of Dustin's brushes, filters, and sensors is crucial for optimal efficiency.

Quick Tips:

• Clear debris from around brushes and wheels using the included cleaning tool or tweezers.
• Use tweezers to remove hair or debris from brush ends and compartments.
• Use scissors to cut hair tangled around brushes.

Dust Bag Maintenance

1. Open the lid of the dustbin.
2. Pull the tab upwards to seal the dust bag opening. Lift to remove the full dust bag and discard.
3. Insert a new dust bag, ensuring the card is fully seated. Slide the opening tab downwards.
4. Close the lid.

Charging & Self-empty Station Maintenance

Before cleaning, unplug the charging station.

1. Wipe the charging nodes (contact points) with a soft cloth.
2. Clean the transmitter window, ensuring it is not blocked or covered.
3. Remove the dustbin and clean the dustbin container to remove debris or blockages for proper air flow.
4. Unplug the station. Inspect the disposal vent and air pathway for any congestion and clean as needed.

Brushes Maintenance

1. Pull upwards to remove the side brush.
2. Remove any debris from the side brush and its socket.
3. Pinch the tabs on the main brush gate and lift to open.
4. Clean the main brush and all its components, including the brush gate and brush compartment.

Sensors Maintenance

Use a soft cotton cloth to wipe the sensors.

1. Wipe the edge and wall sensors.
2. Wipe the charging nodes on Dustin and its station.
3. Wipe the metal connectors on the dustbin and mop attachment.
4. Wipe the top surface and the area around the SLAM LIDAR.

Important Note: Dustin's SLAM LIDAR is a sensitive sensor. Do not apply force, insert objects, or adjust the SLAM LIDAR. Do not sit on Dustin or place items on top of him.

Front Wheel Maintenance

1. Use a flat-head screwdriver as leverage to grip and pull the wheel firmly.
2. Once removed, use the screwdriver to pry out the wheel assembly.
3. Clean the wheel and all its components, including the assembly and wheel socket.
4. Replace both parts by pushing them down to lock them into place.

Battery Maintenance

Power OFF Dustin before replacing the battery by pressing and holding the GO button.

1. Use a Phillips head screwdriver to open the battery compartment.
2. Unplug the old battery and plug in the new one.
3. Slide the new battery into Dustin.

Important Note: High power mode significantly increases battery usage. Use low power mode to conserve battery.

Accessories

Mop Attachment

1. Remove the dustbin.
2. Open the reservoir tab and fill with water. Use distilled water in hard water areas.
3. Align the mop attachment connectors with the dustbin's and press to lock in place.
4. Replace the dustbin.

Note: When the mop attachment is connected, Dustin will avoid NoMop zones.

Mop Attachment Maintenance

The reservoir should be drained after use to prevent potential water damage.

1. Remove the mop attachment.
2. Pull open the tab and empty the reservoir.
3. Wash the mopping cloth. Air-dry all parts when done.

Troubleshooting

When Dustin encounters an issue, it will stop, and the trouble indicator will blink. Consult the bObsweep app for specific trouble details.

Home Checkup Test

If Dustin is not performing as expected, you can diagnose issues with a simple home checkup test.

Putting Dustin in/out of Checkup Mode

To put Dustin in Checkup mode: Press and hold the “GO”, “CHARGE”, and “WI-FI” buttons simultaneously for a few seconds until the bot announces: “Home Checkup Mode Activated”. In this mode, Dustin's LiDAR sensor will rotate.

To exit Checkup mode: Press the “GO”, “CHARGE”, and “WI-FI” buttons together again. You will hear “Exiting Home Checkup Mode”, and Dustin's LiDAR sensor will stop rotating.

Important Notes:

• If Dustin remains idle for over a minute during the test, it will automatically exit Home Checkup Test.
• Press the Wi-Fi button to navigate between test steps.
• Press the GO button to start/stop tests within each step. You will hear “Begin Test” and “Stop Test”. Always stop a test before proceeding to the next step.

For a step-by-step video guide of the Home Checkup Test, visit: bobsweep.com/dustin-support.

FAQs

Dustin won't turn on no matter what I do.

If Dustin is unresponsive, his battery may be depleted. Place Dustin on his charging station and allow it to fully charge. Ensure the dustbin is latched and the charging nodes on Dustin's back align correctly with the station's plates.

I want to access Dustin's latest features & keep him up-to-date

Update the bObsweep app via the App Store or Google Play Store to access the latest features. Check the Bot Settings page in the app to update Dustin's software for the latest operating system version.

Dustin's not picking up as much as he used to.

This could be due to a clogged dustbin or a tangled main brush. Clean the main brush thoroughly and empty the dustbin, removing any large debris to ensure proper airflow.

How do I know that Dustin is fully charged and ready to clean?

While charging, the indicator light blinks slowly. When fully charged and ready, the indicator shines white.

Dustin's having trouble finding his station.

Ensure the charging bed is installed. Relocate the station to a more accessible area, preferably centrally located on a hard, flat surface away from edges, stairs, direct sunlight, mirrors, or reflective surfaces, with ample clear space. Erase the old map and allow Dustin to remap the house.

Can I pick Dustin up?

It is not recommended to move Dustin during a cleaning session, as it can affect his map. If the charging station must be relocated, erase the old map and let Dustin remap the house.

Does Dustin work with Google and Alexa devices?

Yes, Dustin can connect to Google Home and Alexa devices. For more information, visit bobsweep.com/dustin-support.

Can I make changes to or delete the map Dustin made?

Yes, Dustin's map is fully customizable and editable. Review and modify the map as needed. Step-by-step instructions are available at bobsweep.com/dustin-support.

Can Dustin clean my multi-floor house?

Yes, Dustin can save up to 3 floor maps. Instructions for saving maps are available at bobsweep.com/dustin-support.

Dustin stopped cleaning and the trouble indicator is flashing.

When Dustin encounters an issue, it stops, and the trouble indicator blinks. Check the bObsweep app for details on the Control page.

Dustin mops over my carpets.

When using the mop attachment, draw NoMop zones in the app for areas Dustin should avoid. He will only skip these areas when the mop is attached. Instructions are at bobsweep.com/dustin-support.

Dustin's getting stuck.

For recurring areas where Dustin gets stuck, draw NoSweep zones on the map to prevent it from entering those areas. Instructions are at bobsweep.com/dustin-support.

How can I diagnose Dustin's exact problem?

Perform a Home Checkup Test as described in this manual. More information is available at bobsweep.com/dustin-support.

End User License Agreement

IMPORTANT - READ BEFORE USING. Do not use the robot ("Dustin" or "bObsweep") accompanying this license agreement ("Agreement") until you have carefully read and agreed to the following terms and conditions. By using the bObsweep, you agree to the terms of this End User License Agreement ("EULA") and any amendment or addenda accompanying this Agreement. If you do not agree to the terms of this EULA, you may not use the bObsweep. The bObsweep contains an electronic and software interface that allows you to control or modify its behavior, and remotely monitor its sensors.

THIS IS A LEGAL AGREEMENT. BY ACCESSING AND USING THE PRODUCT AND PRODUCT SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT IN CONNECTION WITH THE ACCESS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE PRODUCT SOFTWARE AND TO ENTER INTO THIS EULA. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS, YOU SHOULD CEASE USING THE PRODUCT AND PRODUCT SOFTWARE.

Terms and Conditions

LICENSE: Subject to all of the terms of this Agreement, Bobsweep Inc. ("bObsweep") grants to you one (1) revocable, royalty-free, personal, non-exclusive, non-transferable, non-assignable, non-commercial intellectual property license to use the Bobsweep software contained on the bObsweep ("Bobsweep Software"), including the protocol for communicating with the bObsweep Software, and to use the bObsweep.

NONCOMMERCIAL LICENSE: You may use the Bobsweep Software and the bObsweep only for personal, non-commercial, educational, and research purposes. The Bobsweep Software and the bObsweep may not be used for any other purpose, whether "for profit" or "not for profit." Any work performed or produced using the bObsweep, including any software that you create for your bObsweep ("Your Software"), cannot be performed or produced for the benefit of other parties for a fee, compensation, or any other reimbursement or remuneration. A separate license is required for each additional use and/or individual user in all other cases. If you are an entity, Bobsweep grants you the right to designate one individual within your organization to have the sole right to use the Bobsweep Software and the bObsweep in the manner provided above.

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YOUR SOFTWARE: Your Software is also subject to the following limitations: You (i) shall be solely responsible for any update or support obligation or other liability which may arise from your use or distribution, (ii) shall not make any statement that Your Software is "certified," or that its performance is guaranteed, by Bobsweep, (iii) shall not use Bobsweep's name or trademarks, (iv) shall prohibit disassembly and reverse engineering of the bObsweep Software and the bObsweep, (v) shall not publish reviews of bObsweep products designated as beta without written permission from bObsweep, and (vi) shall indemnify, hold harmless, and defend bobsweep and its suppliers from and against any claims or lawsuits, including attorney's fees, that arise or result from Your Software, including your use and your distribution.

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NO WARRANTY AND LIMITED REPLACEMENT: EXCEPT AS STATED IN THE LIMITED WARRANTY TO THE ORIGINAL PURCHASER, THE SOFTWARE AND THE BOBSWEEP ARE PROVIDED "AS IS" WITH NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR ANY WARRANTY OTHERWISE ARISING OUT OF ANY PROPOSAL, SPECIFICATION, OR SAMPLE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY BOBSWEEP OR ITS AGENTS SHALL CREATE A WARRANTY.

If the Bobsweep Software or the bObsweep is found to be defective in material or workmanship under normal use for a period of one (1) year from the date of receipt, Bobsweep's entire liability and your exclusive remedy shall be the replacement of the Bobsweep Software or the bObsweep. This offer is void if the defect results from accident, abuse, misapplication, or software that you developed for your bObsweep. Any updates or supplements to the Bobsweep Software or the bObsweep provided to you after the expiration of the one (1) year period are not covered by any warranty or condition, express, implied or statutory.

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ARBITRATION: All disputes relating to this Agreement (excepting any dispute relating to intellectual property rights) shall be subject to final and binding arbitration, with the losing party paying all costs of arbitration. Any arbitration relating to this Agreement shall be held in California, under the auspices of an arbiter selected by Bobsweep. Any litigation relating to this Agreement shall be subject to exclusive venue and jurisdiction in the federal and state courts of California, with the losing party responsible for costs, including without limitation, court costs and reasonable attorneys fees and expenses.

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