BenQ EX271 27 Inch Class Full HD Gaming LED Monitor User Manual

User Manual for BenQ models including: EX271 27 Inch Class Full HD Gaming LED Monitor, EX271, 27 Inch Class Full HD Gaming LED Monitor, Class Full HD Gaming LED Monitor, HD Gaming LED Monitor, Gaming LED Monitor, LED Monitor

User Manual

BenQ

BenQ MOBIUZ EX271 27inch Class Full HD Gaming LED Monitor - 16:9 - 9H.LNALA.TBE | Novatech

File Info : application/pdf, 68 Pages, 11.62MB

1085708016

LCD Monitor
User Manual
EX Series

Copyright
Copyright © 2024 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes. BenQ flicker-free technology maintains a stable backlight with a DC dimmer that eliminates the primary cause of monitor flicker, making it easier on the eyes. The performance of flicker-free may be affected by external factors such as poor cable quality, unstable power supply, signal interference, or poor grounding, and not limited to the above mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements.
Product carbon footprint (PCF)
The carbon footprint of a product is the estimated carbon emission throughout its entire life cycle. The information may be available on the package or online. The carbon footprint stated for this product is the current estimate and the actual result may be subject to change due to unforeseen conditions. This means the actual product carbon footprint may be different from the declared statement.
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You may not find your product's carbon footprint as it was not available at the time the product was shipped. The information should be online once it's available.
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Product support
This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from Support.BenQ.com. The website layout and content may vary by
region/country.
· User manual and related document
· Drivers and applications
· (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance.
Firmware upgrade
You are recommended to upgrade the product to the latest firmware version (if available) and refer to the most up-to-date user manual to make best use of the product. To upgrade your monitor, download and install the Display QuicKit software from the BenQ website.
· Support.BenQ.com > model name > Software & Driver > Display QuicKit (available only when your monitor is compatible)
· Support.BenQ.com > Display QuicKit (availability may vary by region)
The software utility checks the compatibility of your monitor automatically once launched. Refer to the user manual of the software utility for instructions. If your monitor is not compatible with Display QuicKit, and you wonder if there is an updated firmware version available, please contact BenQ customer service.
Advanced software
Apart from the built-in technologies and features available on this product, you are provided with more software applications to enhance and extend the product functionality. Download the software and its user guide (if available) as instructed from the BenQ website. · Color Shuttle Color Shuttle is a utility software that allows users to apply, save, and globally share monitor settings. It also offers a curated collection of settings from color experts, game developers, and content creators worldwide.
EPREL Registration Number: EX251: 2200302 EX271: 2200304 EX271Q: 2115917
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Q&A index
Start with the topics that you are interested in.

Setup

How to set up the monitor and turn it on?

Safety precautions

Installation

How to adjust the monitor viewing angle?

Adjust the viewing angle.

How to wall mount the monitor?

Using the monitor wall mounting kit (purchased separately)

Input source and image display

How to switch inputs quickly?

Switching the inputs quickly

The control panel

How to use scenario mapping and how it works?

Setting up your monitor for different scenarios

Customizing the Quick Menu for a scenario

How to optimize the gaming experience?

Choosing a color mode

Choosing an audio mode

Initial higher refresh rate for your device

How to obtain the best HDR effect?

Enabling HDR function

I/O ports and accessories

What devices can be connected to my monitor?

Connections

How to use the remote control?

Getting to know your remote control (EX271Q only)

The remote control and its effective range (EX271Q only)

Menus and accessories

How to control my monitor?

Monitor controls

How to use the OSD menu?

Menu introduction

5-way controller and basic menu operations

Navigating the main menu

What menu options are available to each color mode?

Available menu options to each Color Mode

Maintenance and product support

How to clean the monitor?

Care and cleaning

How to keep the monitor not in use for a long time?

How to detach the stand and the base (for models with height adjustment stand)

Care and cleaning

I need more support.

Product support

Servicing

Safety precautions
Power safety
Please follow these safety instructions for best performance, and long life for your monitor.

0-40°C 10-90% 0-3000m

-20-60°C 10-60% 0-12000m

· The AC plug isolates this equipment from the AC supply.
· The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
· This product should be operated from the type of power indicated on the marked label. If you are not sure of the type of power available, consult your dealer or local power company.
· The Class I pluggable equipment Type A must be connected to protective earth.
· An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 must be used.
· Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or frayed.
· To avoid possible damage to the monitor, do not use it in a region where power supply is unstable.
· Ensure that the power cord is connected to a grounded power outlet before turning on the monitor.
· To avoid possible danger, observe the total electric load when using the monitor with a (multi-outlet) extension cord.
· Always turn off the monitor before unplugging the power cord.
For Germany only:
· (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to H03VV-F, 3G, 0.75mm2 must be used.
· (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F or H05RR-F, 3G, 0.75mm2 must be used.
· (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
· Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter will result in malfunction and/or danger.
· Allow adequate ventilation around the adapter when using it to operate the device or charge the battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not use the power adapter while it is inside a carrying case.
· Connect the power adapter to a proper power source.

· Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is damaged or exposed to excess moisture.
Installation
· Do not use your monitor under any of the following environmental conditions:
· Extremely high or low temperature, or in direct sunlight · Dusty places · Highly humid, exposed to rain, or close to water · Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles · Near heating appliances such as radiators, heaters, fuel stoves, and other heat-generating items
(including audio amplifiers) · An enclosed place (such as a closet or bookcase) without appropriate ventilation · An uneven or sloping surface · Exposed to chemical substances or smoke
· Carry the monitor carefully. · Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor. · Ensure that children do not hang or climb onto the monitor. · Keep all packing bags out of reach of children.
Operation
· To protect your eyesight, please refer to the user manual to set the optimal screen resolution and the viewing distance.
· To reduce eye fatigue, take a break on a regular basis while using the monitor. · Avoid taking either one of the following actions for a long time. Otherwise, burn marks may
occur.
· Play images that cannot occupy the screen entirely. · Place a still image on the screen.
· To avoid possible damage to the monitor, do not touch the monitor panel by finger tip, pen, or any other sharp objects.
· Excessively frequent plug and unplug of video connectors may cause damage to the monitor. · This monitor is designed mainly for personal use. If you want to use the monitor in a public
place or a harsh environment, contact your nearest BenQ service center for assistance. · To avoid possible electric shock, do not dissemble or repair the monitor. · If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest
BenQ service center for assistance immediately.
Caution
· The distance between you and the monitor should be 2.5 to 3 times the diagonal width of the screen.
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· Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
· Reduce your eye strain by focusing on objects far way. · Frequent blinking and eye exercise help keep your eyes from drying out.
Safety notice for remote control (applicable if a remote control is provided)
· Do not put the remote control in the direct heat, humidity, and avoid fire. · Do not drop the remote control. · Do not expose the remote control to water or moisture. Failure to do so could result in
malfunction. · Confirm there is no object between the remote control and the remote sensor of the product. · When the remote control will not be used for an extended period, remove the batteries.
Battery safety notice (applicable if a remote control is provided)
The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following: · Always ensure that the batteries are inserted with the positive and negative terminals in the
correct direction as shown in the battery compartment. · Different types of batteries have different characteristics. Do not mix different types. · Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause
chemical leaks from the old batteries. · When batteries fail to function, replace them immediately. · Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out
of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible. · Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use. · There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider.
If the supplied remote control contains a coin / button cell battery, pay attention to the following notice as well. · Do not ingest battery. Chemical Burn Hazard. · The remote control supplied with this product contains a coin / button cell battery. If the coin /
button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. · Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the product and keep it away from children. · If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
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Care and cleaning
· Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on the panel surface may occur.
· The equipment is to be secured to the building structure before operation. · (For models that support wall or ceiling mounting)
· Install your monitor and monitor mounting kit on a wall with flat surface. · Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable
enough to support the weight of the monitor. · Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
· Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
· Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in installation unless proper ventilation is provided.
· Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
· Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor.
· Refer to the product label for information on model name, power rating, manufacturing date, barcode, serial number, and identification markings. The locations of labels vary by model. See the illustration below for where the labels can be.
Possible label location:
Inside the VESA cover Lower part of the rear cover Bottom front bezel
Servicing
· Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing.
· For replacement of power cord, connection cables, remote control or power adapter, please contact BenQ customer service.
· Contact your place of purchase or visit the local website from Support.BenQ.com for more support.
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General warranty information
Note that the monitor warranty may be void if any of the following conditions occurs:
· Documents required for warranty services have been altered by unauthorized use or is illegible.
· The model number or production number on the product has been altered, deleted, removed or made illegible.
· Repairs, modifications, or alterations have been made by unauthorized service organizations or persons.
· Damage caused by improper storage of the monitor (including but not limited to force majeure, direct exposure to sunlight, water, or fire).
· Reception problems occurred due to external signals (such as antenna, Cable TV) outside the monitor.
· Defects caused by abuse or misuse of the monitor.
· Before using the monitor, it is the sole responsibility of the user to check whether the monitor is compatible with local technical standards if the user brings the monitor out of its intended sales area. Failure to do so may cause product breakdown and the user will have the pay the repairing costs.
· It is the sole responsibility of the user if problems (such as data loss and system failure) occurred due to non-factory provided software, parts, and/or non-original accessories.
· Please use the original accessories (e.g. power cable) only with the device to avoid possible dangers such as electric shock and fire.

Typographics

Icon / Symbol

Item

Warning

Tip

Meaning
Information mainly to prevent the damage to components, data, or personal injury caused by misuse and improper operation or behavior.
Useful information for completing a task.

Note

Supplementary information.

In this document, the steps needed to reach a menu may be shown in condensed form, for example: Menu > System > Information.

Table of Contents
Copyright .............................................................................................................................. 2
Product support ................................................................................................................... 4
Firmware upgrade............................................................................................................................... 4 Advanced software ............................................................................................................................. 4
Q&A index ............................................................................................................................ 5
Safety precautions .............................................................................................................. 7
Power safety ....................................................................................................................................... 7 Installation........................................................................................................................................... 8 Operation ............................................................................................................................................. 8 Safety notice for remote control (applicable if a remote control is provided)................................ 9 Battery safety notice (applicable if a remote control is provided) .................................................. 9 Care and cleaning ............................................................................................................................. 10 Servicing ............................................................................................................................................ 10 General warranty information .......................................................................................................... 11
Getting started ................................................................................................................... 14
Getting to know your monitor ........................................................................................... 16
Front view .......................................................................................................................................... 16 Back view ........................................................................................................................................... 17 Power delivery of USB-CTM ports on your monitor (EX271Q only) .................................................. 18 Connections ...................................................................................................................................... 19
Getting to know your remote control (EX271Q only) ...................................................... 21
Overview ............................................................................................................................................ 21 Getting the remote control ready ..................................................................................................... 22
Installation ......................................................................................................................... 24
How to assemble your monitor hardware....................................................................................... 24 How to detach the stand and the base (for models with height adjustment stand) .................... 31 How to detach the stand and the base (for models without height adjustment stand) .............. 32 Using the monitor wall mounting kit (purchased separately) ........................................................ 34
Monitor controls ................................................................................................................ 35
The remote control and its effective range (EX271Q only)............................................................ 35 The control panel .............................................................................................................................. 35
Menu introduction ............................................................................................................. 36
FPS counter ....................................................................................................................................... 36 Hotkey menus ................................................................................................................................... 36 Quick Menu........................................................................................................................................ 38 Main menu ......................................................................................................................................... 39
Monitor adjustments ......................................................................................................... 40
5-way controller and basic menu operations.................................................................................. 40 Setting up your monitor for different scenarios.............................................................................. 41 Switching a scenario......................................................................................................................... 42
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Customizing the Quick Menu for a scenario................................................................................... 42 Adjustable OSD settings................................................................................................................... 43 Switching the inputs quickly............................................................................................................. 44 Adjusting screen brightness automatically (Brightness Intelligence Plus) .................................. 44 Enabling HDR function...................................................................................................................... 45 Choosing an audio mode ................................................................................................................. 45 Choosing a color mode .................................................................................................................... 45 Checking current refresh rate .......................................................................................................... 45 Enabling color vision accessibility (Color Weakness) .................................................................... 46 Initial higher refresh rate for your device ........................................................................................ 46 Sharing a set of keyboard, mouse, and other USB peripherals with KVM (EX271Q only)............ 46
Navigating the main menu ................................................................................................ 47
Color Mode menu ............................................................................................................................. 48 Available menu options to each Color Mode .................................................................................. 52 Eye Care menu .................................................................................................................................. 54 Audio menu ....................................................................................................................................... 56 Input menu ........................................................................................................................................ 58 Quick Menu ....................................................................................................................................... 60 System menu .................................................................................................................................... 62
Troubleshooting ................................................................................................................ 66
Frequently asked questions (FAQ) .................................................................................................. 66 Need more help? ............................................................................................................................... 68
2024/12/17 EX20U-EM-V3 EX271Q
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Getting started
When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement.

BenQ LCD Monitor

(EX271Q)

(EX251/EX271)

Monitor Stand (for models with height adjustment stand)
Monitor Base (for models with height adjustment stand)
Monitor Stand (for models without height adjustment stand)
Monitor Base (for models without height adjustment stand)
User Documents · Quick Start Guide · Safety Instructions · Regulatory Statements
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Quick Guide

Power Cord (Supplied item may differ by model or region.) Remote Control (RC-0013. Availability of CR2032 battery may vary due to regulations.) (EX271Q only) VESA Cover (EX251/EX271 only) Video Cable: HDMI
USB Cable: USB-C (Selected models only)
USB Cable: USB-CTM to USB-A (Selected models only)
· Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately.
· Consider keeping the box and packaging in storage for use in the future when you may need to transport the monitor. The fitted foam packing is ideal for protecting the monitor during transport.
· Accessories and cables may be included or sold separately depending on the product supplied for your region.
Always keep the product and accessories out of reach of small children.
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Getting to know your monitor
Front view
(EX271Q)

(EX251/EX271)

34 5 6

2 7 345 6

1. Headphone jack 2. USB port (downstream; connecting to USB devices, with 1.5A power supply) 3. Input hotkey 4. 5-way controller 5. Power button / Power LED indicator 6. Light sensor 7. Stand release button

Back view
EX271Q
1 2

EX251/EX271
1 2

3 46 5

3 46

1. Power input jack 2. Kensington lock slot 3. HDMI socket x 2 4. DisplayPort socket 5. USB-CTM port (for video, data transmission and power delivery up to 65W) 6. USB-CTM port (upstream; for data transmission)

· (EX271Q only) The USB data transmission speed varies according to your selection in USB-C Configuration (EX271Q only) on page 64.
· Above diagram may vary depending on the model. · Picture may differ from product supplied for your region. · (Applicable for products with white case) The case of the product may turn yellow in about 3 years due to
the photo-oxidation reactions induced by light. This is a normal phenomenon and should not be considered as manufacturing defect.

Power delivery of USB-CTM ports on your monitor (EX271Q only)
With the power delivery function, your monitor helps supply power to the connected USB-CTM devices. Available power varies by port. Make sure the devices are connected to the appropriate ports to be activated properly with sufficient power.
EX271Q USB-CTM 65W
5V / 3A 9V / 3A 12V / 3A 15V / 3A 20V / 3.25A · A connected device needs to be equipped with a USB-CTM connector that supports charging function via USB power delivery. · The connected device can be charged via USB-CTM port even when the monitor is in power saving mode.(*) · The USB power delivery is up to 65W. If the connected device requires more than the delivered power for operation or for boot up (when the battery is drained), use the original power adapter that came with the device. The information is based on the standard testing criteria and is provided for reference. The compatibility is not guaranteed as the user environments vary. If a separately purchased USB-CTM cable is used, make sure the cable is certified by USB-IF and is full-featured, with power delivery and video / audio / data transmission functions.
*: Charging via USB-CTM in monitor power saving mode is available when the USB-C Awake function is enabled. Go to System > USB-C Awake and select ON.
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Connections
The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page 26 - 27.
EX271Q
USB peripherals Headphone / Speakers
PC / Notebook / Gaming console
19

EX251/EX271
USB peripherals Headphone / Speakers
PC / Notebook / Gaming console
20

Getting to know your remote control (EX271Q only)
Overview

2 3

No.

Name

1 Power key

Key

Description

Turns the power on or off.

2 OK key 3 Navigation
keys
4 HDR Mode key 5 Brightness key

· Activates the Quick Menu. See Quick Menu on page 38 for more information.
· Confirms the selection.
· Activates the volume menu. · Goes to the previous menu item. · For up / increase adjustment
Activates the Quick Menu. See Quick Menu on page 38 for more information.
· Activates the volume menu. · Goes to the next menu item. · For down / decrease adjustment.
· Activates the Quick Menu. See Quick Menu on page 38 for more information.
· Returns to the previous menu. · Exits OSD menu.
Accesses a list of HDR options. Press repeatedly to cycle through these options. See Game mode/HDR mode menu (EX271Q only) on page 37 for more information.
Adjusts the brightness.

No.

Name

6 Menu key

7 Mute key

Key

Description

Activates the main menu. See Navigating the main menu on page 47 for more information.

Mutes / unmutes the volume.

8 Input source key
9 Game Mode key
10 Audio Mode key
11 Volume up key

Accesses a list of available input sources. Press repeatedly to cycle through these options.
Accesses a list of Game Mode options. Press repeatedly to cycle through these options. See Color Mode on page 48 for more information.
Accesses a list of Audio Mode options. Press repeatedly to cycle through these options. See Audio mode on page 57 for more information.
Increases the volume of the connected CEC audio device.

12 Volume down key

Decreases the volume.

OSD = On Screen Display.

Getting the remote control ready
Make sure a battery has been installed properly before use. Availability of remote control battery may vary due to regional regulations and may not be included in the package.
Removing battery insulation sheet (if a battery is included)
Turn over the remote control. Remove the battery insulation sheet. The remote control is ready to use now.

Installaing the remote control battery (if a battery is not included or drained out)
Prepare a CR2032 battery for the remote control.
1. Turn over the remote control. Use a cross-pointed screwdriver to release the screw that fixing the cover to the remote control, and then detach the cover as illustrated. The use of a magnetic-head screwdriver is recommended to avoid of losing the screw.

2. Install a new battery (CR2032) onto the battery holder properly. Make sure that the positive terminal (+) faces upward.

1 2
1 2

3. Replace the battery cover and secure the screw. The remote control is ready to use now.
2 1
· Keep the remote control and the battery out of reach of children. · The remote control supplied with this product uses a coin / button cell battery. If the coin / button cell battery is
swallowed, it can cause severe internal burns in just 2 hours and can lead to death. · If the remote control will not be used for an extended period of time, remove the battery.

Installation
· If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so.
· The following illustrations are for your reference only. The packaging, the location and available input and output jacks may vary depending on the purchased model.
· The supported timing may vary by input signal. Download Resolution file from the website (see Product support on page 4). Refer to "Preset display modes" in Resolution file for more information.
· Avoid finger pressure on the screen surface. Be careful when handling the sharp monitor base and protect yourself from any physical harm. Never stand your monitor on a desk or floor without its stand arm and base. The controls on the bottom of the front bezel are not designed to hold the weight of the monitor and may be damaged.
How to assemble your monitor hardware
1. Attach the monitor base for models with height adjustment stand.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.
Open the box, remove the cushion that protects the back of the monitor. And take out the monitor stand and base. Packaging may differ by model.
Attach the monitor stand to the monitor base as illustrated.
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Raise the thumbscrew lid and tighten the thumbscrew

as illustrated. Then push the lid back.

Orient and align the stand arm with the monitor, then

push them together until they click and lock into place.

Carefully lift the monitor, turn it over and place it

upright on its stand on a flat even surface.

1. Attach the monitor base for models without height adjustment stand.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.
Open the box, remove the cushion that protects the back of the monitor. And take out the monitor stand and base. Packaging may differ by model.

Attach the monitor stand to the monitor base as illustrated.

Raise the thumbscrew lid and tighten the thumbscrew as illustrated. Then push the lid back.

1 2

Orient and align the stand arm with the monitor, then

push them together until they click and lock into place.

Carefully lift the monitor, turn it over and place it

upright on its stand on a flat even surface.

2. Install the VESA cover. (EX251/EX271 only)

3. Connect the video cable.

The video cables included in your package and the socket illustrations in this document may vary depending on the product supplied for your region.
1. Establish a video cable connection. Connect the monitor to your video source(s) via HDMI/DP/USB-CTM cable(s) as illustrated.

EX271Q

EX251/EX271

4. Connect the audio cable.
You may connect headphones/speakers to the headphone jack found on the bottom of the monitor.

EX271Q

EX251/EX271

5. Connect USB devices.

1. Connect the USB cable between the PC and the monitor (via the upstream USB port at the back). This upstream USB port transmits data between the PC and the USB devices connected to the monitor.

2. Connect USB devices via other USB ports (downstream) on the monitor. These downstream USB ports transmit data between connected USB devices and the upstream port.

EX271Q

EX251/EX271

2 1

6. Place the monitor properly.
Place the monitor as desired after the cables have been connected properly. Move the monitor carefully by holding the lower part of monitor, the base or the stand arm. Finger pressure on the screen surface is prohibited. The screen may be damaged by excessive force.
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7. Adjust the viewing angle.
You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Check the product specifications on the website for details.
EX271Q
EX251/EX271
Your monitor is an edge-to-edge monitor and should be handled with care. Avoid finger pressure on the screen surface. Excessive force on the display is prohibited.
8. Connect to power.
Connect the power cord to the monitor and a power outlet.
1 2
9. Turn-on the power.
Turn on the computer too. If you have multiple video sources, press the Input key and the 5-way controller to select an input source.
To extend the service life of the product, we recommend that you use your computer's power management function.
29

10.Setting up the monitor ready for gaming.
You are prompted to start the monitor with three color modes that are tailored to distinct game arts styles. Press the 5-way controller to proceed. Proceed to set a color mode for the current input or navigate the menu for other settings. See 5-way controller and basic menu operations on page 40 for details. You can set the monitor to work in specific scenarios with preferred set of settings. See Setting up your monitor for different scenarios on page 41 to complete the configuration.
30

How to detach the stand and the base (for models with height adjustment stand)
1. Power off the monitor.
Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.
2. Prepare the monitor and area.
Lay the screen face down on a clean and well-padded surface. Or put the monitor back to the box that used to ship the product in the first place.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.
3. Remove the monitor stand.
While pressing and holding the VESA mount release
button ( 1 ), detach the stand from the monitor ( 2
and 3 ).

4. Remove the monitor base.
Release the screw on the bottom of the monitor base and detach the monitor base as illustrated.
In case you intend to use your monitor on the stand in the future, please keep the monitor base and monitor stand somewhere safe for future use.

1 2

How to detach the stand and the base (for models without height adjustment stand)
1. Power off the monitor.
Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable.
2. Prepare the monitor and area.
Lay the screen face down on a clean and well-padded surface. Or put the monitor back to the box that used to ship the product in the first place.

Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls.
3. Remove the monitor stand.
While pressing and holding the stand release button
( 1 ), detach the stand slowly from the monitor ( 2 ). To avoid injury, keep your finger straight as illustrated while pressing the release button.

2 1

1 2

Using the monitor wall mounting kit (purchased separately)
The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the installation of a wall mount bracket. Before starting to install a monitor wall mounting kit, please read the precautions carefully.
Precautions
· Install your monitor and monitor mounting kit on a wall with flat surface. · Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications on the website for weight information. · Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor stand.
Detach the monitor stand as instructed. · How to detach the stand and the base (for models with height adjustment stand) on page 31 · How to detach the stand and the base (for models without height adjustment stand) on page 32
2. Remove the VESA cover. (EX251/EX271 only) 3. Remove the screws on the back cover.
Use a cross-pointed screwdriver to release the screws on the back cover. The use of a magnetic-head screwdriver is recommended to avoid of losing the screws.
4. Follow the instruction manuals of the wall mount bracket you purchased to complete the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions.
34

Monitor controls
The remote control and its effective range (EX271Q only)
1. Follow the instructions in Getting the remote control ready on page 22 to get the remote control ready.
2. Aim the remote control at the monitor. The IR remote control sensor is located at the front of the monitor with a range of 6 meters approximately at an angle of 30 degrees (left and right) and 30 degrees (up and down). Make sure that there are not obstacles between the remote control and the IR sensor on the monitor.
3. To operate with the remote control, see Getting to know your remote control (EX271Q only) on page 21 for more information.
<6m
60°
The control panel

No. Name 1 Input key 2 5-way controller
3 Power key

Description

Accesses video source selection menu.

Accesses the functions or menu items as instructed by the on-screen icons. See 5-way controller and basic menu operations on page 40 for more information.

Turns the power on or off.

Menu introduction
FPS counter
FPS counter shows the current refresh rate. It changes with the video input from console/computer in real-time. If enabled, FPS counter is displayed on the upper-right corner of the screen. See Checking current refresh rate on page 45.
FPS counter

Hotkey menus
Press a hotkey to bring up the corresponding menu.
Volume menu
Press / to bring up the volume menu.
Volume 45

Audio mode menu (EX271Q only)

Available to an audio output device connected to 3.5mm headphone jack.

Press

on the remote control to bring up a list of Audio mode options. See Audio mode on

page 57 for more information.

Audio mode

Surround

Cinema

Standard

Input selection menu
Press the Input key on the monitor or the selection menu.
Input

key on the remote control to bring up input

HDMI1: ALPHA

HDMI2: BRAVO

DP: CHARLIE

USB-C: DELTA

Game mode/HDR mode menu (EX271Q only)

Press the game mode key ( ) on the remote control to bring up a list of game mode options. See Color Mode on page 48 for more information.

If the content is HDR-compatible, press the HDRi key ( list of HDR options.

) on the remote control to bring up a

Game modes for SDR content

Color modes for HDR content

Game Mode

HDR Mode

Sci-fi

Sci-fi HDRi

Realistic

Realistic HDRi

Fantasy

Fantasy HDRi

Gamer 1

Cinema HDRi

Gamer 2

Display HDRi

Gamer 3

OFF

Quick Menu
Press / / to bring up the Quick Menu.

2560 x 1440

HDR: OFF

180 Hz

FreeSync: OFF

HDMI2: BRAVO

Color Mode

Fantasy

Light Tuner
0

AMA

Brightness
50

No. Item

Description

System

information

Displays current system information, including resolution, refresh rate, HDR status, and Adaptive-Sync status. See Activating the FreeSyncTM function on page 40 for more information on Adaptive-Sync status.

Input source and Displays the current video source / scenario.

the preset

scenario

Press / to cycle through all scenarios. See Setting up your

monitor for different scenarios on page 41 for more information.

Color mode

Press / to cycle through the available color modes. See Color Mode on page 48 for more information.

Quick settings

Press / to make adjustments. The default setting menus

vary by scenario and may not be adjustable on certain color

modes. See Available menu options to each Color Mode on page

52 for available options on each color mode.

To customize the setting menus that can be accessed from the Quick Menu, see Customizing the Quick Menu for a scenario on page 42.

Main menu

Accesses the main menu. See Main menu on page 39 for more information.

Main menu
Access the main menu to adjust all the settings on your monitor · Press the menu key ( ) on the remote control to bring up the main menu.
· Press / / for the Quick Menu > Menu. See Navigating the main menu on page 47 for more information.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

2560 x 1440

180 Hz

Color Mode

Sci-fi

Light Tuner

Eye care

Realistic

Color Vibrance

Audio

Fantasy

Brightness

Input

Cinema

Shadow Phage

Quick Menu

Display HDR

B.I.+

System

Display P3

Gamma

sRGB

Contrast

Custom

Color Temperature

Back

Adjust

No. Item

Description

1 System information Displays current system information, including input source, scenario, audio output, and color mode.

2 Menus and options Displays menus and options.

3 Operation tips

Displays operations that can be done by 5-way controller or navigation keys on the remote control.

Monitor adjustments
5-way controller and basic menu operations
The 5-way controller is located below the lower part of the front bezel. While sitting in front of the monitor, move the controller to the directions instructed by the on-screen icons for menu navigation and operations.

Up (rear)

Left

Right

Down (front)

OSD icon

5-way controller operation

Function

(With an available video input but no menu has been activated)

N/A

Press center or move Activates the Quick Menu.

to the right / left

N/A

Move up / down

Activates the volume menu.

(When the video source selection menu has been activated)

Input HDMI1: ALPHA HDMI2: BRAVO DP: CHARLIE USB-C: DELTA

Move up / down

Switches to the desired input source.

(When the Quick Menu has been activated)

Move up / down

Goes to the previous / next menu setting.

2560 x 1440 180 Hz

HDR: OFF FreeSync: OFF

HDMI2: BRAVO

Color Mode Fantasy
Light Tuner
0
AMA 1
Brightness
50
Menu

Move to the right / left
Press center

· Goes to the next / previous menu item.
· (When Menu is highlighted) Move to the left to close the Quick Menu; move to the right to access the main menu.
· Closes the Quick Menu.
· (When Menu is highlighted) Accesses the main menu.

(When the volume menu has been activated)

OSD icon
Volume 45

5-way controller operation Move up / down

Function Adjusts volume.

(When the main menu has been activated)

Press center

Confirms the selection.

Move to the right Move up Move down Move to the left

· Enters sub menus. · Confirms the selection. · Goes to the previous menu item. · For up / increase adjustment. · Goes to the next menu item. · For down / decrease adjustment. · Returns to the previous menu. · Exits OSD menu.

Setting up your monitor for different scenarios
Your monitor may be used to connect with multiple devices for various game types and tasks. In such case, different settings may be required to best suit the media content. Save a set of preferred settings as a scenario and apply to a specific input or content. The scenario changes with the input source by default. When the Quick Menu is launched by
pressing / / , you can change the scenario for the current input or adjust certain settings from the Quick Menu. The scenario mapping is updated accordingly.
Switching a scenario on page 42 Customizing the Quick Menu for a scenario on page 42
To find out settings that can be saved and applied by scenario, see Adjustable OSD settings on page 43.

You can save up to 3 or 4 scenarios, depending on the video inputs available on your purchased model. Feel free to do the following: A. Keep consistent settings (i.e., same scenario) for the same content across different devices.
Switching the inputs quickly on page 44
B. Apply different sets of settings (i.e., different scenarios) for various content from the same device.
Switching a scenario on page 42

Scenario mapping example

Console gaming

PC gaming / Work

(Story-driven games) (Competitive games) (Story-driven games) (Story-driven games)

(Work)

ALPHA

BRAVO

Available scenarios vary by model.

DELTA

CHARLIE

Switching a scenario

1. Press / / to bring up the Quick Menu.

2. When the scenario name is selected, press / to change the scenario for the current input/content. Next time when the same input is selected, the selected scenario will be applied.

2560 x 1440 180 Hz

HDR: OFF FreeSync: OFF

HDMI2: BRAVO

Scenario name

Color Mode
Fantasy
Light Tuner
0
AMA
1
Brightness
50
Menu

Alternatively, go to Menu > Input to preset the scenario that changes with each input. The scenario mapping will be updated whenever it is changed from the Quick Menu though.

Customizing the Quick Menu for a scenario
By default, there are 3 quick settings that could be customized to go with each scenario on the Quick Menu. Change the setting items if desired.

1. Press / / to bring up the Quick Menu. 2. Go to Menu > Quick Menu.

3. Select a scenario and press for further selection.

4. Select one available item and press for further selection.

5. Scroll to one item and press / for confirmation. A setting menu is grayed out on the Quick Menu if the it is not supported by a color mode.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

2560 x 1440 180 Hz

Color Mode Eye care Audio Input Quick Menu System

ALPHA BRAVO CHARLIE DELTA

1. Light Tuner 2. Brightness 3. AMA

Light Tuner
Color Vibrance

Brightness
Contrast
Shadow Phage
AMA
Sharpness
Low Blue Light

Back

Adjust

Confirm

Adjustable OSD settings
While some settings (e.g., OSD language) are changed and take effect immediately regardless of other monitor settings or input, most OSD settings can be adjusted and saved to go with inputs, color modes, or scenarios. As an input, a color mode, or a scenario is selected, the desired settings are applied.

Items

Description

Display Mode

Overscan RGB PC Range

Saved and applied by input switch.

4K Compatible

Color Mode
(All except Gamer 1/2/3)

Low Blue Light Color Weakness

Saved and applied by scenario switch.

Audio mode

Volume

Items Light Tuner Color Vibrance Shadow Phage (EX271Q only) Brightness Contrast Gamma Color Temperature AMA Blur Reduction Sharpness B.I.+ Backlight Control

Description
Saved and applied by scenario and color mode switch.

Switching the inputs quickly

Press the Input key on the monitor or the through available video sources.

key on the remote control repeatedly to cycle

Each source is preset for a scenario. The scenario changes with the input source. You can change the setting from the Quick Menu or Menu > Input as desired.

Adjusting screen brightness automatically (Brightness Intelligence Plus)
The Brightness Intelligence Plus function works with certain picture modes (color modes) only. If it is not available, its menu options will become grayed out.
The built-in light sensor works with Brightness Intelligence Plus technology to detect the ambient light, image brightness and contrast, and then balance the screen automatically. It helps keep image details as well as to reduce eye strain.
1. Press / / to bring up the Quick Menu. 1. Go to Menu. 2. Go to Color Mode > a mode > B.I.+ (Brightness Intelligence Plus) > ON. It takes a few
seconds to complete the adjustment.
The performance of Brightness Intelligence Plus may be impacted by the light sources and the monitor tilt angle. You can increase the light sensor sensitivity from Eye Care > B.I.+ > Sensor Sensitivity when B.I.+ is enabled. See Sensor Sensitivity on page 54 for more information.

Enabling HDR function
To enable HDR function, make sure the source device, video cable, and media content are HDR-compatible.
When the input content is HDR-compatible, the OSD message HDR: On is displayed on the screen.The HDR function is properly enabled.
You can switch color modes as desired. In this case, all the available options under Color Mode support HDR content. Each HDR mode comes with certain default screen settings that are adjustable. Refer to Available menu options to each Color Mode on page 52 for available menu options.

Choosing an audio mode
1. Press / / to bring up the Quick Menu. 2. Go to Menu > Audio > Audio mode. 3. Select one audio equalizer from the list. See Audio mode on page 57 for more information. The selected audio mode goes with current scenario. Switch the scenario and the preset audio mode is applied as well.

Choosing a color mode
Your monitor comes with three color modes: Sci-fi, Fantasy, and Realistic, tailored to distinct game art styles to enhance in-game ambiance. See Color Mode on page 48 for all the available options.

1. Press / / to bring up the Quick Menu.

2. Go to Menu > Color Mode for a desired color mode.

3. Under each mode, adjust and save the settings to suit your needs.

· Download Color Shuttle from www.BenQ.com to share game mode settings and manage color modes for game titles. See Product support on page 4 for the access to the software.

· (EX271Q only. When HDR content is available) Press the HDRi key (

) on the remote control for a list

of color modes that support HDR content. Press the same key repeatedly to cycle through the options to

the desired one.

Checking current refresh rate
Refresh rate is displayed on FPS counter. If you prefer to keep updated with the refresh rate, you can choose to show FPS counter all the time on the upper-right corner of the screen.
1. Press / / to bring up the Quick Menu. 2. Go to Menu > System > FPS Counter > ON. See FPS Counter on page 63 for options.

Enabling color vision accessibility (Color Weakness)
Color Weakness is accessibility that helps people with color vision deficiency to distinguish colors. You are provided with Red Filter and Green Filter on this monitor. Choose one as needed.
1. Press / / to bring up the Quick Menu. 2. Go to Menu > Eye Care > Color Weakness. 3. Choose either Red Filter or Green Filter. 4. Adjust the value of the filter. A stronger effect is produced as the value increases.
Initial higher refresh rate for your device
You can set the monitor to a higher refresh rate to enhance your gaming experience.
Available timings vary by model and input source. Download Resolution file from the website (see Product support on page 4). Refer to "Preset display modes" in Resolution file for more information.
1. Set the monitor to a higher refresh rate. Go to the display settings of your device and look for refresh rate option. Set it to the featured maximum refresh rate.
2. Go to the setup menu in your game, and change the frame rate or refresh rate. 3. Check if the refresh rate has been changed from your monitor. See Checking current refresh
rate on page 45.
· If the featured maximum refresh rate is not available on your menus, check the following: - make sure the HDMI cable or DisplayPort cable is properly connected to your computer and the monitor. - make sure your device supports the monitor-featured maximum refresh rate. - make sure your game supports the monitor-featured maximum refresh rate.
· Procedures to adjust refresh rate vary by device/game. Refer to the Help document that came with your device and game for details.

Sharing a set of keyboard, mouse, and other USB peripherals with KVM (EX271Q only)
You can shift the control devices (i.e., keyboard and mouse) and other USB peripherals among multiple video sources through KVM.
With appropriate connections, the display is switched to the available inputs while the keyboard and mouse control is switched as well.
1. Connect at least 2 video sources to the monitor. Make USB-CTM connection properly. See Connect the video cable. on page 26 for reference.
2. Make HDMI or DP connection properly.
· HDMI and USB upstream connections
· DisplayPort and USB upstream connections
3. Connect the control devices and other USB peripherals to the USB ports on the monitor.

4. After multiple sets of connections are made properly, the KVM function is enabled

automatically. You can switch the display and control by the

key on the remote control.

Navigating the main menu
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press / / to bring up the Quick Menu and select Menu to access the main menu. See 5-way controller and basic menu operations on page 40 for details. Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
The OSD menu languages may differ from the product supplied to your region, see Language on page 63 under System and OSD Settings for more details.
For more information on each menu, please refer to the following pages: · Color Mode menu on page 48 · Eye Care menu on page 54 · Audio menu on page 56 · Input menu on page 58 · Quick Menu on page 60 · System menu on page 62
47

Color Mode menu
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

Color Mode Eye care Audio Input Quick Menu System

Sci-fi Realistic Fantasy Cinema Display HDR Display P3 sRGB Custom

Light Tuner Color Vibrance Brightness Shadow Phage B.I.+ Gamma Contrast Color Temperature

2560 x 1440 180 Hz
50

Back

Adjust

1. Press / / to bring up the Quick Menu. 2. Select Menu from the Quick Menu. 3. Use or to select Color Mode. 4. Select to go to a sub menu, and then use or to select a menu item. 5. Use or to make adjustments, or use to make selection. 6. To return to the previous menu, select . 7. To exit the menu, select .

Item

Function

Range

Color Mode

Select a color mode that best suits the type of images shown on the screen. You can adjust the selected mode as desired. Available menu options may vary depending on the input sources, functions and settings.

Item

Function

Range

Sci-fi

Enhances metallic texture, encompassing a futuristic atmosphere.

· Light Tuner · Color Vibrance

Realistic

Reproduces exceptional lifelike contrast and natural saturation.

· Brightness · Shadow Phage

Fantasy

Emphasizes textured leather, solid stone, and · B.I.+

flickering fire.

· Gamma

Cinema

For viewing videos.

· Contrast

Display HDR / Enables HDR function for content complied

HDR

with DisplayHDRTM standards (VESA certified).

· Color Temperature
· AMA

Display P3 For better color matching representation with

(selected

Standard Display P3.

models only)

· Blur Reduction · Sharpness

sRGB

For better color matching representation with sRGB compatible peripherals.

· Backlight Control
· Save As

Custom

Applies a combination of color settings defined · Reset Color by users.

Gamer 1 Gamer 2

Saves a new set of customized display settings.

Gamer 3

A.I.

The monitor identifies the game screen and · Brightness

provides the most suitable color settings.

· AMA

Please download Color Shuttle from BenQ website to enable A.I. function.

· Reset Color

Available menu options may vary depending on the input sources, functions and settings. See Available menu options to each Color Mode on page 52 for more information.

Item

Function

Range

Light Tuner
(selected modes only)

Brings out the dark shades by increasing the brightness, contrast, and saturation all together.

-10 ~ 10

Color Vibrance
(selected modes only)

Provides different sets of color settings. Once applied, you can adjust some of the color settings in the corresponding menus.

0 ~ 20

Brightness Adjusts the balance between light and dark shades.

0 ~ 100

Item

Function

Range

Shadow Phage
(selected models / modes only)

Real-time auto contrast adjustment technology ensured optimal detail presentation across different in-game environmental conditions.
You can work with Light Tuner to determine the level of contrast.

· ON · OFF

B.I.+
(selected modes only)

Turns the Brightness Intelligence Plus function on or off. The built-in light sensor works with Brightness Intelligence technology to detect the ambient light, image brightness and contrast, and then balance the screen automatically. See Adjusting screen brightness automatically (Brightness Intelligence Plus) on page 44 for more information.

· ON · OFF

Gamma
(selected modes only)

Adjusts the tone luminance.

1 ~ 5

Contrast

Adjusts the degree of difference between darkness and lightness.

0 ~ 100

Color

Normal

Temperature

(selected modes only) Bluish

Allows video and still photographs to be viewed with natural coloring. This is the factory default color.
Applies a cool tint to the image and is factory pre-set to the PC industry standard white color.

Reddish

Applies a warm tint to the image and is factory pre-set to the news print standard white color.

User Define

The blend of the Red, Green and Blue primary colors can be altered to change the color tint of the image. Go to the succeeding R (red), G (green), and B (blue) menus to change the settings.
Decreasing one or more of the colors will reduce their respective influence on the color tint of the image. (e.g. if you reduce the Blue level the image will gradually take on a yellowish tint. If you reduce Green, the image will become a magenta tint.)

· R (0 ~ 100) · G (0 ~ 100) · B (0 ~ 100)

AMA

Improves the gray level response time of the LCD panel.

0 ~ 3

Item

Function

Range

Blur Reduction
(Motion Blur Reduction)
(selected modes only)

Reduces motion blur in games or during video playback.
Note the impacts of the Blur Reduction function once activated. - Brightness is decreased. - Flicker-free is disabled. - Available only when the fresh rate is above 100 Hz.

Sharpness

Adjusts the clarity and visibility of the edges of the subjects 0 ~ 10 in the image.

Backlight Control
(selected modes only)

(Available only when the input is HDR-compatible.) Once enabled, the monitor may flicker when playing HDR content as the backlight changes dynamically with the content. This is a normal phenomenon. You can disable this function as desired.

· ON · OFF

Save As
(selected modes only)

Saves a new set of customized display settings.

· Gamer 1 · Gamer 2 · Gamer 3

Reset Color Resets the custom color settings to the factory defaults.

· YES · NO

Available menu options to each Color Mode
Depending on the Color Mode you just set, the available options for color adjustment may vary. The list is for reference only as available options also vary by input. Menu options that are not available will become grayed out.

For SDR content

EX271Q Options

Gamer 1 /

Sci-fi

Realistic Fantasy Cinema Display P3 sRGB Custom

Gamer 2 /

A.I.

Gamer 3

Light Tuner

Color Vibrance

Shadow Phage

Brightness

Contrast

V(1)

Sharpness

Gamma

V(1)

Color Temperature

V(2)

V(1)

AMA

Blur Reduction

Backlight Control

B.I.+

Low Blue Light

Color Weakness

EX251/EX271

Gamer 1 /

Sci-fi

Realistic Fantasy Cinema Display P3 sRGB Custom

Gamer 2 /

A.I.

Options

Gamer 3

Light Tuner

Color Vibrance

Brightness

Contrast

V(1)

Sharpness

Gamma

V(1)

Color Temperature

V(2)

V(1)

AMA

Blur Reduction

Backlight Control

B.I.+

Low Blue Light

Color Weakness

For HDR content

EX271Q Options Light Tuner Color Vibrance

Sci-fi HDRi

Realistic HDRi

Fantasy HDRi
V V

Cinema HDRi

Display HDR

Gamer 1 HDRi / Gamer 2 HDRi / Gamer 3 HDRi

Shadow Phage

Brightness

Contrast

V(1)

Sharpness

Gamma

Color Temperature

V(2)

V(1)

AMA

Blur Reduction

Backlight Control

B.I.+

Low Blue Light

Color Weakness

A.I. HDRi
X X X V X X X X V X X X X X

EX251/EX271 Options

Sci-fi HDRi

Realistic HDRi

Light Tuner

Color Vibrance

Brightness

Contrast

V(1)

Sharpness

Gamma

Color Temperature

V(2)

AMA

Blur Reduction

Backlight Control

B.I.+

Low Blue Light

Color Weakness

Fantasy HDRi

Cinema HDRi

V(1)

V(2)

HDR
X X V(3) X V X X V X V X X X

Gamer 1 HDRi / Gamer 2 HDRi / Gamer 3 HDRi
V V
V V(1)
V X V V V X V V V

A.I. HDRi
X X V X X X X V X X X X X

· V: Available. · X: Not available. · (1): Available only when B.I.+ is disabled. · (2): Available only when B.I.+ is disabled and Color Temperature is set to User Define. · (3): Available only when Backlight Control is disabled.
53

Eye Care menu
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

Color Mode Eye care Audio Input Quick Menu System

B.I.+ Low Blue Light Color Weakness

Sensor Sensitivity

2560 x 1440 180 Hz
50

Back

Adjust

1. Press / / to bring up the Quick Menu. 2. Select Menu from the Quick Menu. 3. Use or to select Eye Care. 4. Select to go to a sub menu, and then use or to select a menu item. 5. Use or to make adjustments, or use to make selection. 6. To return to the previous menu, select . 7. To exit the menu, select .

Item

Function

Range

B.I.+ (Brightness Intelligence Plus)

If the Brightness Intelligence Plus function has been enabled from a mode in the Color Mode menu, related settings are available here.

Sensor Sensitivity

Adjusts sensitivity of light sensor to change the brightness range to be detected. This may be helpful to correct uneven lighting in light detection.

0 ~ 100

Item
Low Blue Light

Function

Range

Decreases the blue light emitted from the display to reduce the 0 ~ 5 risk of blue light exposure to your eyes.

The higher the value is, the more blue light has been decreased.

Color Weakness

The Custom mode under Color Mode is in compliance with TÜV Rheinland Low Blue Light when Color Temperature is set to Normal and Low Blue Light is set to 5.

Adjusts color matching representation for people with color vision deficiency to distinguish colors easily.

Red Filter

Decides the effect produced by the red filter. A stronger effect is produced as the value increases.

0 ~ 20

Green Filter Decides the effect produced by the green filter. A stronger effect is produced as the value increases.

0 ~ 20

Audio menu
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Color Mode: Fantasy Audio mode: Surround

Color Mode Eye care Audio Input Quick Menu System

Volume Audio mode Gain Mute

HDR: OFF FreeSync: OFF
25

2560 x 1440 180 Hz

Back

Adjust

1. Press / / to bring up the Quick Menu. 2. Select Menu from the Quick Menu. 3. Use or to select Audio. 4. Select to go to a sub menu, and then use or to select a menu item. 5. Use or to make adjustments, or use to make selection. 6. To return to the previous menu, select . 7. To exit the menu, select .

Item Volume

Function Adjusts the audio volume.

Range 0 ~ 50

Item

Function

Range

Audio mode Selects one of the equalizers to obtain the best audio effect in certain scenarios.

Surround (EX271Q)

This mode simulates immersive, multi-directional audio for the headphone, and it's Ideal for enriching an immersive gaming audio experience.

Game
(EX251 / EX271)

Enhances the sound positioning so you can identify the location or origin of detailed sounds, e.g., a flying bullet or an enemy's footsteps.

Cinema

Enhances the bass while keeps the vocal clear.

Standard (EX271Q)

Balances all settings for use without a specific scenario.

Pop / Live (EX251 / EX271)

Keeps the music and the vocal in harmony as if in live.

Gain
(EX271Q only)

Your monitor comes with a built-in DAC. You need to adjust gain setting to drive your headphone properly for better sound reproduction.
For high-impedance headphones, select High.
For low-impedance headphones, select Low.

· High · Low

Mute

Please use the High setting only with high-impedance audio equipment. Do not use the High setting with low-impedance devices, as it poses a risk of damage. Choose safely to ensure optimal performance and equipment safety.

Mutes the audio input.

· ON · OFF

Input menu
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

2560 x 1440 180 Hz

Color Mode Eye care Audio Input Quick Menu System

HDMI1 HDMI2 DP USB-C Auto Scan HDMI CEC CEC Switch

ALPHA BRAVO CHARLIE DELTA

The Scenario function allows users to create up to 4 custom slots bundling color modes, color settings, and audio for different uses.

Back

Adjust

Confirm

1. Press / / to bring up the Quick Menu. 2. Select Menu from the Quick Menu.

3. Use or to select Input.

4. Select to go to a sub menu, and then use or to select a menu item.

5. Use or to make adjustments, or use to make selection.

6. To return to the previous menu, select .

7. To exit the menu, select .

Item

Function

Range

HDMI1
HDMI2
DP
USB-C (EX271Q only)

Use this to change the input to that appropriate to your video cable connection type.
A scenario could be designated for an input. See Setting up your monitor for different scenarios on page 41 for more information.

· ALPHA · BRAVO · CHARLIE · DELTA
(EX271Q only)

Auto Scan When this function is activated, all ports will be in the input auto select loop.

· ON · OFF

Item

Function

Range

HDMI CEC

Once enabled, it allows you to control your monitor and HDMI CEC (Consumer Electronics Control)-compatible devices via HDMI connection. Available controls vary by device.
Currently tested compatible devices are as follows:
· PS5, PS4 · Xbox One/Xbox Series X/S · Switch

· ON · OFF

CEC Switch (Available when HDMI CEC is enabled)
Decides the way to switch to a new input from a CEC-compatible device if detected.

Full Auto Switches to the new input automatically.

Semi Auto

Pups up a message and switches to the new input once confirmed.

OFF

The switch function is turned off. You have to

manually switch to the input from a

CEC-compatible device.

Quick Menu
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

2560 x 1440 180 Hz

Color Mode Eye care Audio Input Quick Menu System

ALPHA BRAVO CHARLIE DELTA

1. Light Tuner 2. Brightness 3. AMA

Light Tuner
Color Vibrance

Brightness
Contrast
Shadow Phage
AMA
Sharpness
Low Blue Light

Back

Adjust

Confirm

1. Press / / to bring up the Quick Menu. 2. Select Menu from the Quick Menu. 3. Use or to select Quick Menu. 4. Select to go to a sub menu, and then use or to select a menu item. 5. Use or to make adjustments, or use to make selection. 6. To return to the previous menu, select . 7. To exit the menu, select .

Item
ALPHA
BRAVO
CHARLIE
DELTA (EX271Q only)

Function

Range

Sets 3 settings that could be frequently adjusted from the Quick Menu for each scenario. See Quick Menu on page 38 and Customizing the Quick Menu for a scenario on page 42 for more information.

· Light Tuner · Color Vibrance · Brightness · Contrast

Available options vary by model.

· Shadow Phage (EX271Q only)
· AMA

· Sharpness

· Low Blue Light

· Crosshair

· Blur Reduction

System menu
Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.

Color Mode: Fantasy Audio mode: Surround

HDR: OFF FreeSync: OFF

2560 x 1440 180 Hz

Color Mode Eye care Audio Input Quick Menu System

OSD Settings FPS Counter Crosshair Auto Power off LED Indicator KVM USB-C Awake USB-C Configuration

Language Display Time OSD Lock

3 sec.
5 sec.

3 sec.
10 sec.
15 sec.
20 sec.

Back

Adjust

Confirm

1. Press / / to bring up the Quick Menu. 2. Select Menu from the Quick Menu. 3. Use or to select System. 4. Select to go to a sub menu, and then use or to select a menu item. 5. Use or to make adjustments, or use to make selection. 6. To return to the previous menu, select . 7. To exit the menu, select .

Item

Function

OSD Settings Language

Display Time
OSD Lock

Range

Sets the OSD menu language.

· English

The language options displayed on your OSD may differ from those shown on the right, depending on the product supplied in your region.

· Français · Deutsch · Italiano

· Español

· Polski

· Cesky

· Magyar

· Român

· Nederlands

· Svenska

· Português

· ·

Adjusts the display time of the OSD menu.

· 3 sec. · 5 sec. · 10 sec. · 15 sec. · 20 sec.

Prevents all the monitor settings from being accidentally changed. When this function is activated, the OSD controls and hotkey operations will be disabled.

To unlock the OSD controls, press and hold any key for 10 seconds.

FPS Counter Determines whether to show real-time refresh rate on the upper-right corner of the screen.

· ON · OFF

Crosshair

Sets to display a crosshair on the screen for aiming at targets.

· OFF ·

Item

Function

Range

Auto Power Off

Sets the time to power off the monitor automatically in power · OFF

saving mode.

· 10 min.

· 20 min.

· 30 min.

LED Indicator Switches the power key's LED indicator on or off.

· ON · OFF

KVM (EX271Q only)

Switches the keyboard and mouse control over different inputs.

Auto

Switches the keyboard and mouse control over an available input.

Upstream

Switches the keyboard and mouse control over the input source / display connected to USB upstream port.

USB-C

Switches the keyboard and mouse control over the input source / display connected to USB-CTM port.

USB-C Awake If this function is disabled, the USB-CTM port/USB hub is not

(EX271Q

supplied with power while the monitor is in standby mode.

only)

To keep supplying power to the USB-CTM port/USB hub in

monitor's standby mode, change the setting to ON.

· ON · OFF

USB-C

Sets the refresh rate of the input video via USB-CTM port. The

Configuration USB transmission speed changes accordingly due to USB-CTM

(EX271Q

technology limitation.

only)

USB 2.0

Refresh rate: 2560 x 1440 @ 180Hz

USB transmission speed: 480 Mbps

USB 3.1 Gen1

Refresh rate: 2560 x 1440 @ 60Hz USB transmission speed: 5 Gbps

FreeSync

Switches FreeSync on or off.
Monitors featuring with the FreeSync will eliminate screen tearing, stuttering, and juddering during gaming. If this function is enabled, the FreeSync and HDR functions are activated, with the support of your monitor, the graphic card, and the input of HDR content. Available FreeSync function varies by content.

· ON · OFF

For any questions related to FreeSyncTM performance please refer to www.AMD.com.

Item 4K Compatible
Display

Function

Range

Enable this function to show HDR content from Xbox.

· ON · OFF

Display Mode

This feature is provided to allow aspect ratios other than 16:9 to be displayed without geometric distortion.

Full

Scales the input image to fill the

screen. Ideal for 16:9 aspect

images.

Aspect

The input image is displayed without geometric distortion filling as much of the display as possible.

1:1

Displays the input image in its

native resolution without scaling.

Overscan

Slightly enlarges the input image. Use this feature to hide annoying edge noise if present around your image.

· ON · OFF

Information Reset All

Available only when the input is a video timing from HDMI.

RGB PC Range

Determines the range of color scales. Select an option that matches the RGB range setting on the connected device.

· Auto Detect · RGB (0~255) · RGB (16~235)

Displays the product information.

· Input
· Current Resolution
· Optimum Resolution
· HDR
· Model Name

Resets all mode, color and geometry settings to the factory · YES

default values.

· NO

You are prompted to set scenarios for available inputs after system reset. See Setting up your monitor for different scenarios on page 41 for more information.

Troubleshooting
Frequently asked questions (FAQ)
Imaging
The image is blurred. Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions.
Does the blurring only occur at resolutions lower than the native (maximum) resolution? Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". Select the native resolution. Pixel errors can be seen. One of several pixels is permanently black, one or more pixels are permanently white, one or more pixels are permanently red, green, blue or another color. · Clean the LCD screen. · Cycle power on-off. · These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration. It has a yellow, blue or pink appearance. Go to the selected color mode from Color Mode. Select Reset Color, and then choose YES to reset the color settings to the factory defaults. If the image is still not correct and the OSD also has faulty coloration, this means one of the three primary colors is missing in the signal input. Now check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support.
The image is distorted, flashes or flickers. Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted. Images from different input sources may appear distorted or stretched on the monitor running at its native resolution. To have the optimal display performance of each type of input sources, you can use the Display Mode function to set a proper aspect ratio for the input sources. See Display Mode on page 65 for details.
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The image is displaced in one direction. Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions.
Faint shadow from the static image displayed is visible on the screen. · Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use. · Use a screensaver to prevent the occurrence of image retention.
LED indicators
The power LED indicator is white or orange. · If the LED lights up in solid white, the monitor is powered on. · If the LED is illuminated in white and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the setting to one of the supported mode. Download Resolution file from the website (see Product support on page 4). Refer to "Adjusting the Screen Resolution". And then select the correct resolution, refresh rate and make adjustments based on these instructions. · If the LED is illuminated in orange, the power management mode is active. Press any button on the computer keyboard or move the mouse. If that does not help, check the signal cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary support. · If the LED is off, check the power supply mains socket, the external power supply and the mains switch.
OSD controls
The OSD controls are inaccessible. To unlock the OSD controls when it is preset to be locked, press and hold any key for 10 seconds.
OSD messages
A message Out of Range on the screen during computer boot up process. If there is a message Out of Range on the screen during computer boot up process, this means computer compatibility caused by operating system or graphic card. The system will adjust the refresh rate automatically. Just wait until the operating system is launched.
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Audio
No sound can be heard from the connected audio output. · Check whether the device is properly connected. · Make sure the audio device is powered on. · Increase the volume (volume may be muted or too low) on the audio device.
Sensors
The light sensor of the monitor does not work well. The light sensor is located at the front bottom of the monitor. Please check: · If you have removed the sensor protection sticker. · If the Brightness Intelligence Plus function has been turned on. Check Color Mode > a
mode > B.I.+ (Brightness Intelligence Plus). · If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly. · If there are any objects or clothing in bright colors in front of the
sensor. Bright colors (especially white and fluorescent colors) reflect light and the sensor cannot detect the main light sources.
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or visit the local website from Support.BenQ.com for more support and local customer service.
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References

Acrobat Distiller 24.0 (Windows)