APC Smart-UPS Operation Manual

General Information

Important Safety Messages

SAVE THESE INSTRUCTIONS - This manual contains important instructions that should be followed during installation and maintenance of the Smart-UPS and batteries. Read these instructions carefully and familiarize yourself with the equipment before attempting to install, operate, service, or maintain the UPS. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

[Warning Symbol] Electrical Hazard: The addition of this symbol to a Danger or Warning product safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

[Warning Symbol] Hazard: The addition of this symbol to a Warning or Caution product safety label indicates that a hazard exists that can result in injury and product damage if the instructions are not followed.

• DANGER: Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
• WARNING: Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
• CAUTION: Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to physical injury.

Product Handling Guidelines

These guidelines indicate the recommended handling procedures based on weight:

• Less than 18 kg (40 lb): Requires minimal assistance.
• 18-32 kg (40-70 lb): May require assistance.
• 32-55 kg (70-120 lb): Requires assistance.
• Greater than 55 kg (120 lb): Requires multiple people or mechanical assistance.

Safety and General Information

General Precautions

• Inspect package contents upon receipt and notify the carrier and dealer of any damage.
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Unauthorized modifications to the unit may void the warranty.
• This UPS is intended for indoor use only.
• Do not operate in direct sunlight, in contact with fluids, or in excessively dusty or humid environments.
• Ensure air vents are not blocked; allow adequate space for ventilation.
• For units with a factory-installed power cord, connect directly to a wall outlet; do not use surge protectors or extension cords.
• Always practice safe lifting techniques adequate for the equipment's weight.

Battery Safety

• The battery system does not require grounding; users can reference the battery system to chassis ground at either a positive or negative terminal.
• Batteries typically last two to five years; environmental factors like elevated temperatures, poor utility power quality, and frequent short discharges can shorten battery life. Replace batteries before end of life.
• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use, there is no contact with internal battery components. Overcharging, overheating, or misuse can discharge battery electrolyte, which is toxic and may be harmful to skin and eyes.
• CAUTION: Before installing or replacing batteries, remove jewelry (watches, rings) as high short circuit current can cause severe burns.
• CAUTION: Do not dispose of batteries in fire; they may explode.
• CAUTION: Do not open or mutilate batteries; released material is harmful and potentially toxic.

Deenergizing Safety

The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit. Before servicing, ensure:

• The input circuit breaker is in the OFF position.
• Internal UPS batteries are removed.

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with this manual, it may cause harmful interference to radio communications. Operation in a residential area is likely to cause harmful interference, requiring the user to correct it at their own expense.

Product Description

The APC™ by Schneider Electric Smart-UPS™ is a high-performance uninterruptible power supply (UPS). It provides protection for electronic equipment from utility power blackouts, brownouts, sags, surges, small utility power fluctuations, and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to acceptable levels or the batteries are fully discharged.

This user manual is available on the enclosed CD and on the APC by Schneider Electric web site, www.apc.com.

Specifications

For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.

Environmental

Battery

CAUTION: RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

• Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace batteries with the same number and type as originally installed.
• Replace the battery immediately if the UPS indicates a battery overtemperature condition or electrolyte leakage. Power off the UPS, unplug from AC input, and disconnect batteries. Do not operate until batteries are replaced.
• Replace all battery modules (including those in External Battery Packs) that are older than one year when installing additional battery packs or replacing modules.
• Failure to follow these instructions could result in equipment damage and minor or moderate injury.
• Contact APC by Schneider Electric Worldwide Customer Support to determine the age of installed battery modules.
• Servicing of batteries should be performed or supervised by personnel knowledgeable of batteries and precautions. Keep unauthorized personnel away.
• CAUTION: Do not dispose of batteries in fire; they may explode.
• CAUTION: Do not open or mutilate batteries; released electrolyte is harmful and potentially toxic.

Additional Battery Precautions:

• CAUTION: Before replacing batteries, remove conductive jewelry (chains, watches, rings) as high energy through conductive materials can cause severe burns.
• CAUTION: Failed batteries can reach temperatures exceeding burn thresholds for touchable surfaces.
• CAUTION: A battery can present a risk of electrical shock and high short circuit current. Observe the following precautions when working on batteries:
• Disconnect the charging source before connecting or disconnecting battery terminals.
• Do not wear metal objects (watches, rings).
• Do not lay tools or metal parts on top of batteries.
• Use tools with insulated handles.
• Wear rubber gloves and boots.
• Determine if the battery is intentionally or inadvertently grounded. Contact with any part of a grounded battery can result in electric shock and burns from high short-circuit current. Grounds should be removed during installation and maintenance by a skilled person.

Product Overview

Front Panel

The front panel typically includes:

• 1 Battery: Indicates battery status.
• 2 Battery connector: Connects to the battery. (This may vary by model.)
• 3 Display interface: Shows UPS status and allows configuration.
• 4 Bezel: The front cover of the unit.

[Diagram of front panel with numbered components]

Rear Panels

The rear panel configurations vary by model. Common features include:

• 1 SmartSlot: For optional Network Management Card (NMC) accessory.
• 2 UPS input: Connection for utility power.
• 3 Circuit breaker/Overload protection: Resets the UPS in case of overload.
• 4 Controlled outlet group: Outlets that can be independently controlled.
• 5 Chassis ground connection screw (TVSS GND): For grounding transient voltage devices.
• 6 Outlets: Standard power outlets for connected equipment.
• 7 EPO connector: Emergency Power Off input.
• 8 USB port: For connecting to a computer for power management software.
• 9 RJ45 connector: Serial UPS monitoring port.

[Diagrams illustrating rear panel layouts for different models: 750/1000 VA 120 Vac, 1500 VA 100/120 Vac, 3000 VA 100/120 Vac, 750/1000/1500 VA 230 Vac, 3000 VA 208 Vac, 2200 VA 120 Vac, 3000 VA 230 Vac]

Installation

UPS

For UPS installation information, refer to the Smart-UPS Installation Guide included with the UPS, available on the enclosed CD and at www.apc.com.

Network Management Card

For installation information, refer to the user manual provided with the Network Management Card (NMC), also available at www.apc.com.

Operation

Connect Equipment to the UPS

CAUTION: RISK OF ELECTRIC SHOCK

• Adhere to all national and local electrical codes.
• Wiring must be performed by a qualified electrician.
• Do not use the UPS as a safety disconnect.

Failure to follow these instructions could result in minor or moderate injury.

Note: The UPS will charge to 90% capacity within the first three hours of normal operation. Full battery runtime capability may not be available during this initial charge period.

1. Connect equipment to the outlets on the rear panel of the UPS.
2. Connect the UPS to the building utility power. Ensure the UPS is connected to a two-pole, three-wire, grounded source only.
3. Press the ON/OFF button on the front panel of the UPS to power the unit and all connected equipment.
4. To use the UPS as a master on/off switch, turn on all equipment connected to the UPS.

Refer to "UPS Settings" on page 9 for information on configuring outlet groups.

Rear Panel Features

• Serial port: Connect to a computer to use power management software.
• USB port: Connect to a computer to use power management software.
• Ground Screw: Connect ground leads on transient voltage devices to the chassis ground screw(s) on the rear panel.

Display Panel

The display panel consists of:

1. 1 Online LED: Indicates the UPS is operating on utility power.
2. 2 On Battery LED: Indicates the UPS is operating on battery power.
3. 3 UPS Output ON/OFF key: Powers the UPS on or off.
4. 4 Alert LED: Indicates a fault or warning condition.
5. 5 Replace Battery LED: Indicates the battery needs replacement.
6. 6 Display screen: Shows UPS status, menus, and settings.
7. 7 UP and DOWN keys: Navigate through menus and adjust settings.
8. 8 ENTER key: Selects menu options or confirms settings.
9. 9 ESCAPE key: Exits a sub-menu or cancels an operation.

[Diagram of display panel with numbered components and control keys]

Using the display interface

Use the UP and DOWN keys to scroll through main menu options. Press ENTER to view sub-menus. Press ESCAPE to exit a sub-menu and return to a main menu.

Standard Menus

The Standard menus offer common UPS functions:

Advanced Menus

The Advanced menus provide additional options, available if the display interface is configured for them:

Configuration

UPS Settings

Start-up Settings

Configure settings at initial start-up using the display interface or APC by Schneider Electric PowerChute™ software. If no selection is made, default settings are used.

General Settings

Configure these settings at any time via the display interface or PowerChute software.

Main Outlet Group and Switched Outlet Group

Overview

The Main and Switched Outlet Groups can be configured to independently turn off, turn on, shut down, and reboot connected equipment (features may not be available on 750 VA tower units). They can perform actions like:

• Turn off: Disconnect from power immediately, restart with manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power sequentially, reapply power when utility power returns.
• Reboot: Shut down and restart.

Additionally, they can turn on/off in a specified sequence or automatically shut down under certain conditions. If not configured, all outlets provide battery backup.

Using the Main and Switched Outlet Groups

The Main Outlet Group acts as a master switch, turning on first and off last. The Switched Outlet Group turns on only after the Main Outlet Group is active.

1. Connect essential equipment to the Main Outlet Group.
2. Connect peripheral equipment to the Switched Outlet Group. Nonessential equipment can be added to a short power off delay to conserve battery runtime. For equipment with dependent peripherals needing specific restart/shutdown order, connect them to separate groups. Equipment needing independent reboots should be in their own group.
3. Use Configuration menus to set how the Switched Outlet Group reacts during a power outage.

Customize the Main and Switched Outlet Groups

Use the Control menus to adjust settings:

Network Management Card Settings

These settings are available only on units with an NMC and are set at the factory. They can only be modified via an external interface like the NMC web interface:

• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway

Emergency Power Off (EPO)

EPO Overview

The Emergency Power Off (EPO) option is a feature that immediately disconnects all connected equipment from utility power. The UPS will shut down instantly and will not switch to battery power. The UPS must be manually restarted by pressing the ON/OFF button on the front panel.

CAUTION: RISK OF ELECTRIC SHOCK

• Adhere to all local and national electrical codes.
• Wiring must be performed by a qualified electrician.
• Always connect the UPS to a grounded outlet.

Failure to follow these instructions could result in minor or moderate injury.

Normally Open Contacts

1. If the EPO switch or relay contacts are normally open, insert wires from the switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.
2. Secure wires by tightening screws. If contacts are closed, the UPS turns OFF and power is removed from the load.

Normally Closed Contacts

1. If the EPO switch or relay contacts are normally closed, insert wires from the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure wires by tightening the three screws at positions 1, 2, and 3. If contacts are opened, the UPS turns OFF and power is removed from the load.

Note: The EPO circuit power is sourced from pin 1, an isolated 24 V supply capable of a few milliamperes. If using normally closed (NC) EPO configuration, the EPO switch/relay should be rated for dry circuit applications (low voltage/low current, typically gold-plated contacts).

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect it only to other SELV circuits. Avoid connecting to any circuit other than a SELV circuit to prevent UPS damage.

Cable Types for EPO Connection

• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and spaces used for environmental air.
• CL2R: Riser cable for vertical runs in floor-to-floor shafts.
• CLEX: Limited use cable for dwellings and raceways.
• In Canada: Use only CSA certified, type ELC (extra low voltage control cable).
• Outside Canada and USA: Use standard low voltage cable according to national and local regulations.

Troubleshooting

This table outlines common problems, their possible causes, and solutions:

Transport

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support via www.apc.com. Note the model number, serial number, and date of purchase. Call Customer Support; if a solution isn't found over the phone, a Returned Material Authorization Number (RMA#) will be issued. Repairs are free under warranty. Service procedures and returns may vary internationally; refer to www.apc.com for country-specific instructions.
3. Pack the unit properly to avoid transit damage. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
• Note: When shipping within or to the United States, always DISCONNECT ONE UPS BATTERY before shipping, in compliance with U.S. Department of Transportation (DOT) and IATA regulations. Internal batteries may remain in the UPS.
• Batteries may remain connected in the XBP during shipment (not all units utilize XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT) warrants its products to be free from defects in materials and workmanship for three (3) years, excluding batteries (two (2) years from purchase date). SEIT's obligation is limited to repairing or replacing defective products at its discretion. Repair or replacement does not extend the original warranty period.

This warranty applies only to the original purchaser who registers the product within 10 days of purchase online at warranty.apc.com.

SEIT is not liable under warranty if testing reveals the defect does not exist or was caused by misuse, negligence, improper installation, testing, operation contrary to recommendations, unauthorized repair attempts, incorrect electrical voltage/connection, inappropriate site conditions, Acts of God, exposure to elements, or theft. SEIT is not liable for products with altered serial numbers.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY, AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT'S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. SEIT WARRANTIES EXTEND ONLY TO THE ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT'S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty, obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims can access the SEIT worldwide customer support network through www.apc.com. Select your country from the drop-down menu. Open the Support tab for regional customer support information. Products must be returned with transportation charges prepaid and accompanied by a brief description of the problem and proof of purchase.

APC by Schneider Electric Worldwide Customer Support

Customer support for APC by Schneider Electric products is available at no charge in the following ways:

• Visit the APC by Schneider Electric web site, www.apc.com, to access the APC Knowledge Base and submit customer support requests.
• www.apc.com (Corporate Headquarters)
• Connect to localized APC by Schneider Electric websites for specific countries, which provide customer support information.
• www.apc.com/support/
• Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
• Local, country-specific centers: go to www.apc.com/support/contact for contact information.
• For information on obtaining local customer support, contact your APC by Schneider Electric representative or distributor.

©2022 APC by Schneider Electric. APC, the APC logo, PowerChute, and Smart-UPS are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of their respective owners.

Document Number: EN 990-3858F

Revision Date: 04/2022