Prior to Installation
- Inspect the toilet to ensure no damages have occurred during shipping.
- Observe all plumbing and building codes in accordance with your state and local requirements.
- Remove the old toilet.
- Make sure the mounting surface is CLEAN and LEVEL.
General Recommendations: Please read installation and maintenance instructions thoroughly before installing the toilet. Be sure to use proper tools and always wear proper personal safety accessories for your protection.
If you have any questions or concerns, please contact DeerValley at (+1) 312-626-9466 or service@deervalleybath.com.
1. Important Safe Guards
When using electrical products, especially when children are present, basic safety precautions should always be followed.
Grounding Instructions
This product must be grounded. In the event of an electrical short circuit, a grounded product reduces the risk of electric shock. This product is equipped with a cord having a grounded wire with a grounded plug. The plug must be plugged into a GFCI outlet that is properly installed and grounded.
DANGER: Improper use of the plug can result in a risk of electric shock.
Check with a licensed electrician or serviceman if the grounding instructions are not completely understood, or if there is any doubt the product is properly grounded. This product is for use on a nominal 110 V circuit and has a grounded plug.
Grounding Methods Description:
The diagram shows a grounding pin (AA200) connecting to a grounded outlet, which is connected to a grounded outlet box.
WARNING: Risk of electric shock. Connect only to a circuit that is protected by a ground-fault circuit-interrupter (GFCI).
Note: Specialized tools may be necessary to install the DeerValley Smart Toilet; plumbing is not included.
2. Explanation of Terms and Symbols
Thank you for purchasing this product. Please read this User Manual before installation and use, and save it for future reference. The hazards and warnings listed herein are important to user safety. Significant consequences may result from failure to heed warnings.
Explanation of Terms and Symbols
- WARNING: Indicates possible injury or death resulting from improper usage due to disregarding this message.
- ATTENTION: Indicates human injury or property loss that may result from improper usage due to disregarding this message.
- A symbol with a triangle and exclamation mark (⚠️): When used with "Warning" and "Attention" signs, indicates a strict request to follow noted precautions.
- A symbol with a circle and slash (?): Prohibits any individual from performing any action with this symbol.
- A symbol with a circle and slash (?): Prohibits any individual from disassembling the product.
- A symbol with a circle and slash (?): Keep product away from any wet environments, including humid environments, close proximities to baths, showers, or sinks.
- A symbol with a circle and slash (?): Do not touch.
- A symbol with a circle and slash (?): Do not touch with a wet hand.
- A symbol with a circle and slash (?): Keep away from any extreme heat or fire.
- A symbol with an exclamation mark (❗): Operate only as instructed.
- A symbol with a power plug (?): Unplug the unit from power.
- A symbol with a grounding connection (⏚): Protective grounding.
3. WARNING & Attention
- WARNING: This product needs to be properly grounded. Risk of electric shock. If unsure, contact an electrician.
- WARNING: Do not place a lit cigarette along with other burning objects into the unit. Risk of fire.
- WARNING: Do not touch, insert, or pull out the power plug with a wet hand. Risk of electric shock.
- WARNING: Do not use during thunderstorms (pull out the power plug during storms). Failure to do so may lead to injury or malfunction.
- WARNING: Do not use a power socket in poor condition or a damaged power plug. Risk of fire and/or electric shock.
- WARNING: When the seat or lid is damaged, to avoid any harm, be sure to unplug the unit from power, shut off the water supply, and contact your local distributor for replacement. Risk of fire and/or electric shock.
- WARNING: The power socket in use should be within the specified range (AC 110 V ± 10%, Max current > 10A). Risk of fire and/or electric shock.
- WARNING: Regularly unplug the unit from power and wipe off any dust on the plug using a dry cloth. Risk of fire.
- WARNING: Young children, the aged, and the physically disabled should be given supervision by a person responsible for their safety while using the unit. Otherwise, prolonged use may cause low temperature burns.
- WARNING: Do not pull, damage, bend, twist, stretch, roll, bundle, clamp, or squeeze the power cable. Do not place anything on the power cable. Risk of fire and/or electric shock.
- WARNING: This product is not a toy. Advise children not to play with the product. Risk of injury.
- WARNING: If the power cord is damaged, to prevent any injuries or accidents, it should be replaced by a professional. Risk of fire and/or electric shock.
- WARNING: For cleaning or maintenance of plastic parts, do not use any harsh cleaning agents. (These include but not limited to concentrated sulfuric acid, concentrated nitric acid, glacial acetic acid, carbon tetrachloride, chloroform, acetone, butanone, benzene, methylbenzene, phenol, methylphenol, dimethylformamide, methyl ether, soybean oil, acetate, 40% nitric acid, thick salt acid, 95% alcohol, kerosene, gasoline, or brake oil, etc.) Otherwise, the plastic part may crack and cause personal injury; Risk of fire and / or electric shock.
- WARNING: Do not disassemble, repair, or alter this product on your own. Call in a professional or contact DeerValley for future advice. Risk of fire, electric shock, and/or other accident that may lead to injury.
- WARNING: Do not use industrial or polluted water. Risk of cystitis, dermatitis, and electric shock and fire due to internal corrosion of the unit.
- WARNING: Do not apply any force to the unit's seat and lid. Do not stand on the lid or open or close the lid and the seat forcefully. Risk of product damage and user injury.
- WARNING: Do not add water or detergent into the unit or onto the remote control. Do not splash water or cleaner on the product and power plug. Risk of fire and electric shock.
- WARNING: Do not place your hand or any other object into the dryer outlet, and do not cover the dryer and dryer outlet when the product is in use. Risk of fire, electric shock, and/or other accident that may lead to injury.
- WARNING: Do not install or use the unit in a damp and easily immersed bathroom. Do not spray water on this product or rinse it with water to prevent damage. Risk of fire and electric shock.
- WARNING: Do not spray urine at the dryer. Risk of electric shock.
Battery Warning
- Properly install the battery according to its correct polarity.
- Remove the battery during long periods without use.
- Replace the battery before it reaches the end of its usage. Failure to do so may result in interrupted signals.
- Cover the battery with tape before disposal to prevent battery fluid leakage that may cause fire and/or other damages.
- Place the battery out of children and infant reach. If battery is swallowed, contact a doctor immediately. If battery fluid leaks onto the user, quickly rinse off with clean water.
Do not do the following with the batteries:
- Do not hold or store with metal objects (such as a necklace or a watch).
- Do not mix new and old batteries.
- Do not pull apart battery or throw it into water and/or fire. Battery fluids may cause a fire.
Attention
- ATTENTION: Do not use the heated seat or dryer for a long time with high or middle temperature. Risk of burns.
- ATTENTION: Avoid direct sunlight or heat. Risk of product discoloration.
- While using the unit, make sure that the skin is in contact with the seat sensor area. Otherwise, the product may not operate correctly. Children may have difficulty staying in contact with the sensor area.
- ATTENTION: To avoid danger from false reset of the thermal breaker, do not supply power through an external switching device, such as a timer, or connect to a circuit that is periodically turned on and off by a general-purpose component.
- ATTENTION: Do not hit the ceramic with gravity to prevent damage and water leakage.
- ATTENTION: Do not spray urine on the nozzle. Dirt may cause clogging.
- ATTENTION: Please do not bury cementitious materials (cement mortar, etc.) in the toilet base to prevent the toilet from being cracked due to expansion.
- ATTENTION: Do not flush newspaper, diaper pads, sanitary napkins, and other items that are easily blocked into the toilet.
- ATTENTION: When replacing the filter, be sure to turn off the angle valve. When the filter is being installed, be sure to fasten it with force. Risk of leakage.
- ATTENTION: Do not use the unit in an environment below 0°C.
- ATTENTION: Unplug the unit when the product is in disuse for a long time. Make sure to shut off the water supply and drain the water inside the product. Risk of fire, leakage, and product damage.
- ATTENTION: Do not use an old hose to connect to the unit. Use the one provided with your product. Anything else connected to the older hose may need replaced. Risk of water leakage and property loss.
- ATTENTION: When storing or transporting in cold climate, make sure to drain the water from the unit. Product may crack and other damages may occur due to freezing water. Risk of fire, leakage, and product damage.
- ATTENTION: In case of sudden power failure, unplug the power plug and turn off the angle valve to prevent water leakage. Risk of water leakage or property loss.
WARNING: To reduce the risk of burns, electrocution, fire, or injury:
- Close supervision is necessary when this product is used by, on, or near children.
- Use this product only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
- Never operate this product if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or dropped into water. Return the product to a service center for examination and repair.
- Keep the power cord away from heated surfaces.
- Never block the air openings of the product or place it on a soft surface, such as a bed or couch, where the air openings may be blocked. Keep the air openings free of lint, hair, and the like.
- Never use while sleeping or drowsy.
- Never drop or insert any object into any opening or hose.
- Do not use outdoors or operate where aerosol (spray) products are being used or where oxygen is being administered.
- Connect this product to a properly grounded outlet only. See Grounding Instructions.
4. Product Installation
(1) Tools needed
- Drill (with 6mm Bit)
- Raw Tape
- Utility Knife
- Marker
- 23-26mm Adjustable Wrench
- Screwdriver
- Tape Measure
- Measuring Cup
(2) Parts included
- Smart Toilet
- T-Valve
- Wax Ring
- Remote Control assembly
- Operating instruction and other prints
- Connector
- Floor Bolts
Please confirm that all articles in the package are complete. If any parts are missing, please contact our customer service department at (+1 312-626-9466). The picture is for reference only; please refer to the actual product.
Smart Toilet Overview
The smart toilet includes the following components:
- Knob
- Toilet Water Supply Hose
- Tee valve
- Water Supply Angle Valve
- Smart Toilet Water Supply Hose
- Safety Instruction
- Cover
- Power Plug
- Dryer
- Nozzle (Rear Wash and Front Wash)
- Seat Sensor
- Heated Seat
- Toilet
- Foot Touch
Note: The appearance and functions of the real product shall prevail.
Remote Control
The remote control has the following functions:
- Night Light: On/off of night light.
- Nozzle Clean: Key for nozzle clean.
- Dryer: Dry washed part with warm air.
- Water Temp: Water temperature can be adjusted at wash.
- Dryer Temp: Temperature of warm air can be adjusted.
- Seat Temp: Temperature of seat ring is adjustable.
- Hot/Cold: Alternate wash with hot and cold water.
- Feminine: Used for wash of female's.
- Flush: Flush after use.
- Posterior: Used for posterior wash.
- Position: Adjustment of 5 levels can be realized at nozzle's position.
- Strength: Adjust strength of posterior and feminine wash.
Precautions before Installation
Confirmation of water pressure
- The minimum dynamic operating water pressure is 25 Psi, and the maximum static water pressure is 80 Psi.
Determination method for minimum water flow:
(Tools: stopwatch, measuring cup.)
Open the angle valve for water supply. The measured water flow for 10 seconds should exceed 3L. If these conditions cannot be met, the best flushing effect cannot be achieved, and an additional booster pump is required to increase the pressure.
Confirm dimensions of product with installation space
The product dimensions are provided in inches:
- Side View: Shows height, rough-in distance (12"), and depth.
- Front View: Shows width and depth.
- Top View: Shows width and depth.
Installation of the Smart Toilet
Step 1: Mark the drain outlet
Draw a cross marker on the drain outlet on the ground. Clean the floor and wipe off any excess dust or dirt. Failure to install on a cleaned surface will affect the quality of installation.
Diagram Description: Shows an existing water supply angle valve, drain outlet, cross marker, grounded waterproof and splash-proof electrical outlet, with dimensions 8" (200mm) and 12" (305mm) indicating spacing.
Step 2: Install the floor flange
Diagram Description: Shows a floor flange.
Step 3: Install smart toilet bottom flange anchor screw
Turn the ceramic body over laterally and place it on a prepared foam surface. By visual measurement, draw a line on one lateral side of the ceramic body point of the drain outlet perpendicular to the plane against the center of the ceramic bottom, and the same for the other lateral side. Draw a line perpendicular to the floor from the front central point of the ceramic body.
Diagram Description: Shows a marking pen being used to mark the ceramic body.
Step 4: Install the wax ring and brass floor bolts
Center and press the wax ring on the floor flange. Insert the 2 brass floor bolts flat head through the appropriate slot in the floor flange. Use the provided plastic floor bolt washer to secure the floor bolts on the floor flange. Brass bolts should remain vertical.
Diagram Description (FIGURE 5A): Shows floor bolts and a wax ring.
Diagram Description (FIGURE 5B): Shows a wax ring being placed at the sewage outlet.
Step 5: Prepare the toilet seat for toilet bowl installation
Hold both seat and cover vertical, pull upward to detach them from the ceramic bowl. Move the seat forward as shown.
Step 6: Install the toilet bowl onto the floor flange
Two people should lift the toilet bowl and slowly lower it onto the floor flange, using the guide marking as a reference. Ensure the floor bolts on the floor flange completely come through the bolt opening on the bottom of the toilet bowl by viewing from the back of the seat.
Next, press down the toilet bowl firmly onto the floor so the wax ring creates a full seal.
Lastly, screw down the nuts on the floor bolts by hand to secure the toilet bowl to the floor from the opening behind the back of the seat.
Diagram Description (FIGURE 7A, 7B, 7C, 7D): Illustrates the process of lowering and securing the toilet bowl.
Caution: Do not move the toilet bowl around once it is in position. It can damage the wax ring seal and result in water leakage.
Step 7: Connect the tee valve and water supply hoses
Connect the tee valve to the shut-off valve and connect the braided water supply hoses.
With the 3/8" male connection facing to the right, apply Teflon tape and screw on the adapter (supplied).
Diagram Description (FIGURE 9A, 9B): Shows adapter and tee valve connections.
Connect the tee valve to the male thread on the adapter (apply Teflon tape to male threads). Connect braided supply tubes to the tee valve male connections:
- 1/2" seat water supply hose to the bottom of the tee valve.
- 1/2" toilet water supply hose to the right side of the tee valve.
Note: Use Teflon Tape on all threaded connections to ensure a water-tight seal.
Diagram Description (FIGURE 9C, 9D): Illustrates water supply hose connections.
Step 8: Confirm the water supply
Open the water supply angle valve to the greatest extent as shown in the drawing. Make sure there is no water leakage in each connection part. If there is water leakage, please re-tighten the nut for re-installation.
Step 9: Connect the power supply
- Connect the ground wire.
- Plug the power plug into the AC 120V socket.
- Confirm whether the power is connected.
Note: Confirm the indicator light on the power plug. A lit-up power indicator light will confirm that the smart toilet is powered on. When powered on, press and hold the knob for 3 seconds to enter standby mode.
5. Install the Remote Control
(1) Install the Remote Control
- According to the location of the screw holes of the remote control holder, drill two holes with a 6mm-diameter drill bit on the wall with a depth greater than 45mm.
- Install the expansion tube into the holes.
- Place the remote control holder onto the fixing hole.
- Fix the remote control holder with the configured expansion screws.
- Open the battery area of the remote control and install new batteries.
- Place the remote control on its holder. The specific steps are shown in the drawings below. If the wall for installation is of a specific material (such as wood panel, MDF), please use a suitable fixing method.
The remote control should be installed in a place that is not easily exposed to water.
Diagram Description: Illustrates installation steps: drilling holes, inserting anchors, attaching the bracket, inserting screws, completing bracket installation, and placing the remote control.
(2) Test before use
Test run:
Test all function buttons on the remote control and the knob on the toilet body. Check if each function of the product is normal, including rear wash and front wash (spray strength adjustment, nozzle position adjustment), dryer, air temperature, water temperature, and seat temperature, and nozzle clean. All these actions should be checked.
Operation to test rear wash process:
Please use your hand to cover the sensor area, then turn the knob.
Code matching of remote controller:
Code matching of the remote controller has been completed at delivery of the product. In case of malfunctioning of the remote controller, match the codes as per the following method:
- Pull off the plug of the product, hold the stop key until the level indicator flickers, then loosen it.
- Put the remote controller close to the product and insert the [power plug].
- The level indicator stops flickering and is normally on. All level indicators (in red) are normally on.
- Code matching succeeds.
6. Remote Control Operation
The product has a built-in sensor in the seat. If the user is not seated properly, the rear wash, front wash, and dryer functions cannot be operated.
- Feminine: Press the "Feminine" key. Water flow for wash is jetted out of the front end of the nozzle, and the private part of the female is washed by way of wash in movement. Press it again to turn off wash in movement.
- Posterior: Press the "Posterior" key. Water flow for wash is jetted out of the front end of the nozzle and washes the posterior by way of wash in movement. Press it again to turn off wash in movement.
- Flush: Press the "Flush" key. The product flushes for once.
- Stop: Press the "Stop" key to stop the product. For posterior and feminine wash, there's an auto-stop function 4 minutes later.
- Hot/Cold: Press the "Hot/Cold" key, and the Hot/Cold function will be enabled or disabled. In wash mode, press the Hot/Cold key to realize cold and warm water wash alternately. This function can only be used in wash mode.
- Dryer: Press "Dryer" for drying washed part. When it is switched to warm-air temperature, press the "Dryer Temp." key. The current temperature level will be displayed when the key is pressed for the first time. When it is pressed again, it will switch to temperature level, and proper temperature can be set.
- Indicator Status for Dryer: When the key is pressed, the display indicator is switched among [Off (display indicator is off)], [Low level (display indicator is in blue)], [Middle level (display indicator is in purple)], and [High level (display indicator is in red)]. Warm air has an automatic stop function 4 minutes later.
- Reference: After wash, wipe off the water drops with tissue, and press the Dryer key for drying quickly.
- Warning: When a child, an old man, a patient, a person with poor skin or who moves slowly, or a person unable to adjust the temperature, or a person having drunken too much, is using warm air for drying, the accompanying person shall set air temperature to "Low level".
- Water Temp: Press the "Water Temp." key to adjust water temperature for wash. Current temperature level will be displayed when the key is pressed for the first time. When it is pressed again, the temperature level will be switched, and proper temperature can be set.
- Indicator Status for Water Temp: When the key is pressed, the display indicator is switched among [Off (display indicator is off)], [Low level (display indicator is in blue)], [Middle level (display indicator is in purple)], and [High level (display indicator is in red)].
- Seat Temp: Press the "Seat Temp." key to adjust seat ring temperature. Current temperature level will be displayed when the key is pressed for the first time. When it is pressed again, the temperature level will be switched, and proper temperature can be set.
- Indicator Status for Seat Temp: When the key is pressed, the display indicator is switched among [Off (display indicator is off)], [Low level (display indicator is in blue)], [Middle level (display indicator is in purple)].
- Warning: When a child, an old man, a patient, a person with poor skin or who moves slowly, or a person unable to adjust the temperature, or a person having drunken too much, is using this product, the accompanying person shall set air temperature to "Low level". Do not use the product for a long time, or low temperature burning may occur.
- Nozzle Clean: Press the "Nozzle Clean" key. The cleaner extends for manual wash. This function can only be used when the human body or other objects do not contact the seat ring sensing area. When the human body is sitting in place, press the "Nozzle Clean key" to realize on/off of wash with air bubbles. This function can only be in wash mode.
- Night light: Press the "Night light" key. The night light will be on or off.
- Position: Press the "Position" key. Position can be adjusted within five high or low levels.
- Strength: To change wash strength, press the "+" or "-" key. Wash strength can be adjusted for 3 levels. For pressing each time, suitable water flow strength can be set.
- Note on Strength: When water pressure is low, wash strength will be weak, and sometimes water cannot be jetted out. At this time, increase wash strength. Please sit on the seat ring inwards, thus splashed water will be less.
7. Knob and Other Operation
- Feminine: Powered on and seated, with front wash, rear wash, and dryer functions off. Turn the knob counterclockwise for auto front wash with default oscillating function. The entire process will consist of 4 mins front wash + 3 mins dryer + flushing once while drying. During the front wash stage, turning the button counterclockwise again will bring it to the drying stage.
- Posterior: Powered on and seated, with front wash, rear wash, and dryer functions off. Turn the knob clockwise for auto rear wash with default oscillating function. The entire process will consist of 4 mins rear wash + 3 mins dryer + flushing once while drying. During the rear wash stage, turning the button counterclockwise again will bring it to the drying stage.
- Power/Stop:
- Powered off: Press to flush; press and hold for 3s to power on.
- Powered on: Press to stop functions; press and hold for 3s to power off when not seated; press and hold for 3s to start drying when seated.
- Flush: Powered on with no functions running. Short press the knob to flush the toilet.
- Deodorization: The function will operate automatically. The deodorizing fan automatically turns on after seating and turns off 3 minutes after leaving the seat.
- Auto flush: Human body leaves the seat sensor area after seating. When the human body leaves the seat after seating, it will automatically flush once.
- Kick to Flush: Kick the "foot touch button" to flush the toilet. Do not kick with force or high frequency.
8. Battery Backup Installation
- Take out the battery box, pry open the two sides of the clasp with a screwdriver, and take out the battery box cover.
- Align the positive and negative terminals of the battery with the positive and negative terminals inside the battery box, and then install it into the battery box base. Cover the battery compartment cover tightly and lock the clips.
- Connect the connection cable of the battery box to the connection cable at the rear of the product and lock the nut.
Attention: Please confirm the positive and negative battery. Do not charge, disassemble, burn, mix with old batteries or different types of batteries, so as not to cause leakage or explosion. The battery box has a moisture-proof function; please ensure that the fixing screws are screwed in place to achieve a good sealing effect. Need to replace the battery; it is recommended to contact professionals to replace.
Note: Please do not insert the battery and the connecting cable forcibly, otherwise it will cause damage to the product. If you have any questions, please call customer service.
User-friendly Design Features:
- Slow-closing lid/seat: Preserves your toilet's life and allows you to close the lid/seat silently.
- Damper: The product has an installed damper which provides the toilet cover and toilet seat with a buffer function, to achieve a mute effect.
- 8 Layers of safety: 8 different built-in safety features to protect the user and product.
- Memory mode: After power failure, water temp, water pressure, seat temp, and wand position are all restored to mid-range. Night light is turned on by default after power failure. On/off keeps the last memorized setting state.
- Pre-flushing: After seating, the product will flush once towards the seat to ensure that the seat wall is moistened.
9. Specifications
Product Specifications
| Category | Specification |
|---|---|
| Power rating | 110V~120V |
| Frequency | 60Hz |
| Rated power input | 1050W (When inlet water temp is 15°C) |
| Seat and dryer temperature range | 39.4 °F~104 °F |
| Source water temperature range | 39.4 °F~95 °F |
| Water Inlet | Water supply type: DN15(G1/2") |
| Minimum pressure: 25psi, ensuring a flow of water at least 18L/min | |
| Maximum pressure: 80psi (still) | |
| Toilet | Flush type: Tornado flush |
| Rough-in: Rough-in 12in | |
| Way for heating: Transient heating | |
| Flushing | Temp of warm water: Off/about 93.2°F ~102.2°F (4 levels) |
| Safety devices: Thermostat series, thermal fuse, flow detection device | |
| Warm wind | Warm wind temp: Off/about 95 °F ~131°F (4 levels) |
| Wind speed: Above 4m/s (3 levels regulations) | |
| Safety devices: Bimetal thermostat series, thermal fuse | |
| Seat ring | Seat ring temp: Off/about 93.2 °F~104°F (4 levels) |
| Safety devices: Thermal fuse | |
| Remote control | Dimension: 7.48in(L) * 2.01in(W) * 0.87in(H) |
| Battery: Two AAA Batteries (Purchase required) | |
| Power cable length: Appx. 59in | |
| Product dimension | 27.17 * 15.91in * 18.43in |
Function Table
| Category | Function |
|---|---|
| Cleansing | Posterior (Rear cleaning) Feminine (Front cleaning) Instant heating Oscillating cleaning Hot & cold massage cleaning Water pressure adjustment Water temperature adjustment Nozzle position adjustment Self-cleaning nozzle Antibacterial nozzle & seat cover |
| Comfort | Instant heating Seat heating Seat ring temperature adjustment Warm wind drying Warm wind temperature adjustment Air-cleaning filter system |
| Human care | Soft close seat cover Electrostatic induction Night Light Foot touch control flush Remote control Automatic flush Flush with power failure Remote control flush Flushing water pressure Washing in advance Air isolation channel backflow prevention |
| Safety | Business mode Nano glaze Eight-fold protection Self diagnosis Prevent low temperature scald |
Regular Maintenance
Regular maintenance is required to ensure normal use.
- Cut off the power and water supply before maintenance.
- Direct water wash to the entire product is prohibited.
WARNING: Do not spray water or detergents on the toilet, remote control, or the power cord. Doing so may cause electric shock or fire.
Winter Maintenance
During winter season, the water inside may freeze after long periods of storage and non-usage. Please take measures to prevent this.
- Before connecting the product to the water supply and electrical outlet, allow it to defrost for 30 mins in a warm indoor environment.
- In cases of extreme cold/freezing/nozzle stuck in place, wrap the water input line with a warm towel. Never pour hot water or use a hot dryer directly on the toilet.
Maintenance of product surface and ceramics
- Wipe dust or stains with a soft wet cloth. A wet soft brush, cloth, or sponge may be used to clean the ceramic area.
- Do not use abrasive cleaning solutions, such as alcohol, bleach, paint thinner, cresol, benzene, gasoline, etc.
Maintenance of the nozzle
Powered on and not seated: Press the "Nozzle Clean" button on the remote controller, and the washer will automatically extend. If there is dirt in the nozzle orifice, you can gently hold the washer with one hand and clean it with a toothbrush with the other hand.
Note: Do not use excessive force, otherwise it will damage the nozzle. When the nozzle is clogged, it is recommended to replace it with a new one.
Problems & Solutions
Power button
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| Not working | Check whether the attaching plug is loose or not. | Please check the circuit. |
| Check whether the power is switching on or off (the power light is not on). | Press rotated switch for 3s, the power light is on. | |
| Check whether there is any electric leakage or not (the light of leakage protection plug is not on). | Unplug the attaching plug from the socket, plug it in again later. Press the reset switch of the leakage protection plug. If it is still not working, please unplug the attaching plug and contact with local distributor to repair. |
Wash functions
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| No water from the spout | Check whether or not the water supply cuts off. | Wait for the water supply restoring. |
| Check whether or not the angle valve switches off. | Open the angle valve. | |
| Check whether or not the Tee valve is blocked. | Clean the filter mesh. | |
| Check whether or not the inlet pipe is flexed. | The inlet pipe must be straight. | |
| The intensity of cleaning is not strong enough | Check whether or not the water pressure of cleaning switch to low level or not. | Regulate the water pressure according to the instruction manual. |
| Unusual water flow from the spout | Check whether or not the inlet filter is blocked. | Clean the filter mesh or change the water filter. |
| The water temp is not warm enough | Check whether or not the water supply switches to low level. | Regulate the water temp according to the instruction manual. |
| The cleansing is always leaking | Solenoid valve no longer has any effect. | Please contact with our qualified maintenance personnel for repairing. |
| The cleaning function is not working normally | The human induction system of the toilet seat no longer has any effect. | Please contact with our qualified maintenance personnel for repairing. |
Dryer
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| The dryer blows cold air | Check whether or not the dryer switches off. | Regulate the temperature of dryer according to the instruction manual. |
| Check whether or not the heating element of dryer is damaged. | Please contact with our qualified maintenance personnel for repairing. |
Heated seat
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| The seat temp is too low or is not hot | Check whether or not the temp of toilet seat is on the "off" position. | Regulate the temperature of toilet seat according to the instruction manual. |
Remote Control
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| The blue light of water temp is flickered | Low battery. | Please replace a new battery. |
| Remote control is not working | Check whether or not there is any water on the remote control. | Wipe off water by dry towel. |
Toilet Unit
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| The product is not flushed clean | No power supply. | Power restoration. |
| No water from the spout. | Please contact with our qualified maintenance personnel for repairing. | |
| No water but have the sound of flushing. | 1. Check whether or not the pipeline is blended or not; please keep the water supply pipeline open and smooth. 2. Check there is any damage of water pump. | |
| Have water all the time. | Please contact with our qualified maintenance personnel for repair if there is any unusual from the water inlet valve. |
Soft-Closing Feature
| Problems | Fault Diagnoses | Solutions |
|---|---|---|
| The function of flipping the seat cover/ring up by foot touch cannot open or close | Auto-damping is damaged. | 1. Recharge after unplug the attaching plug. 2. Please contact with our qualified personnel if the following solution is not working. |
One Year Limited Warranty
DeerValley products are made with quality materials and excellent craftsmanship to provide customers with a long-lasting product. In the case of any defects in materials or craftsmanship under regular use within the first year of delivery, DeerValley will provide replacement parts at no charge, or at its option, replace any product or part deemed defective under normal installation, use, service, and maintenance. This warranty applies only to the original purchaser. Proof of purchase will be required for a claim. Scratches are not covered under warranty.
The manufacturer warrants this product to be free of manufacturing defects during the above-mentioned warranty time. Please keep a copy of the original invoice as proof of purchase.
DeerValley will, at its option, (1) repair or replace the defective part(s) or product(s) at no charge; (2) issue a refund of the original purchase price of the product(s) (Valid within 30 days from the date of delivery); or (3) issue a credit to be applied toward the purchase of a new DeerValley product. Shipping/delivery charges may apply and are at DeerValley's sole discretion.
DeerValley recommends installations be made by a licensed, professional plumber. DeerValley will not be held responsible for any damage or product failure due to improper installation, misuse, or failure to use a licensed professional. DeerValley is not responsible for any removal or installation cost.
This limited warranty shall not apply to goods subject to accident, negligence, improper installation, product abuse, product misuse, or use of cleaners containing abrasives, alcohol, or other organic solvents, whether performed by a contractor, service company, or yourself. These are excluded from this warranty.
DeerValley's responsibility under this limited warranty is limited to replacement parts only and no other costs. DeerValley will not be responsible for labor charges and/or damage incurred by installation, repair, or replacement, nor for any indirect, incidental, or consequential damages, losses, injury, or costs of any nature relating to this product. Except as provided by law, this limited warranty is in lieu of and excludes all other warranties, conditions, and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or fitness for use.
Responsibilities of Others
Inspecting the unit prior to installation is the responsibility of the installer or building contractor acting on behalf of the user. They are responsible for ensuring the unit is free of defect or damage. Notices are placed on and in the unit and on the shipping carton advising the installer of this responsibility.
In the event of a problem, the unit must not be installed. DeerValley is not responsible for failures or damage that could have been discovered, repaired, or avoided by proper inspection and testing prior to installation.
Damage occurring in transit is the responsibility of the carrier. The user or installer MUST open the crate and inspect the unit for damage when it is delivered. If damage is discovered, it must be reported immediately to the seller and the carrier in writing, and an inspection requested. Failure of the carrier to respond should be reported to the seller and the carrier. Your freight claims should be filed promptly thereafter.
Limitations and Exclusions
This warranty does not cover instances of negligence, misuse, abuse, improper installation, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, misapplication, damages caused by improper maintenance, alteration of the product, or failure to follow care or installation instructions enclosed with your product. The warranty becomes invalid if the DeerValley product undergoes any alterations or if attempts are made to carry out repairs using unauthorized accessories or parts from DeerValley.
DeerValley will not be liable for loss of use of DeerValley products, inconvenience, or any other incidental or consequential costs, expense, or damages. Please note that some states do not allow the exclusion or limitation of incidental damages.
Disclaimer
Except as expressly provided, there shall be no warranty or obligation, express or implied, oral or statutory. No dealer or other person has the authority to make any warranties or representations concerning DeerValley or its products. In no event shall DeerValley be held responsible for any such warranties or representations.
Warranty Service
Note: When requesting warranty, be sure to have the following:
- Copy of original invoice
- Date of installation
- Description and pictures of defect
- Model number or description of model
To obtain warranty service and replacement parts, please contact DeerValley Customer Service. DeerValley will determine whether to repair or replace your product, issue a refund, or issue a credit.
DeerValley Official | Bathroom & Kitchen | Smart Toilets and More
DeerValley Official | Bathroom & Kitchen | Smart Toilets and More
