General Terms and Conditions | Soberlink
User Guide for SOBERLINK models including: 3900, 2A8ZY-3900, 2A8ZY3900, 2A8ZY-3900 Remote Alcohol Monitoring Devices, 2A8ZY-3900, Remote Alcohol Monitoring Devices, Alcohol Monitoring Devices, Monitoring Devices, Devices
Soberlink Healthcare LLC 3900 2A8ZY-3900 2A8ZY3900 3900
File Info : application/pdf, 12 Pages, 2.60MB
DocumentDocumentDevice Quick Start Guide Table of Contents Device Diagram....................................................................... 1 Accessories............................................................................... 2 Download the App.................................................................. 3 Pair the Device......................................................................... 3 Preparing to Submit a Test...................................................... 4 Submitting a Test...................................................................... 5 Client Text Notifications........................................................... 6 Device Operating Information............................................... 7 Troubleshooting........................................................................ 8 Intended Use.............................................................................9 Device Recalibration............................................................... 9 Disclaimers.................................................................................9 Device Diagram Status light Camera Mouthpiece port Power button Soberlink Connect FCC ID: X3ZBTMOD4 3600XXXX Soberlink Connect ST FCC ID: 2A8ZY-3900 3900XXXX USB-C charging port 1 Accessories Device Charger Insert the large end of the cable into the charging base and insert the USB-C (small end) into the port on the bottom of the Soberlink Device. Plug the charging base into an electrical outlet. Mouthpiece Insert the small, flanged end of the Mouthpiece into the Device. Note: Always use a Soberlink Mouthpiece when submitting a test. Device Case To protect the Device when not in use, keep it stored in the Device Case. The Mouthpiece can be stored inside the Device Case. 2 Download the App Search Soberlink Connect and download the App. Note: In the Apple App store make sure to download the Soberlink Connect App not the SLBLUE App. Pair New Device Make sure Bluetooth is enabled on the iOS or Android device. Open the Soberlink Connect App and follow the screen prompts. 3 Preparing to Submit a Test This document, and any other provided training material, should be fully understood by the user before submitting a test. The Device must be activated before submitting a test. To activate call Soberlink at 714-975-7200 or contact your Treatment Provider. Wait 20 minutes after eating, drinking, or smoking before submitting a test. Failure to wait may result in inaccurate test results. Rinsing out the mouth with water does not act as a substitute for the 20-minute waiting period. WAIT 20 MINUTES 11 12 1 10 2 9 3 8 4 7 65 NO EATING NO DRINKING NO SMOKING To ensure proper device function keep it fully charged. To avoid damage or injury caused by the product only use accessories provided by the manufacturer. Find an area free from alcohol, cleaners, solvent vapors, and smoke before submitting a test. Use the Device within the operating temperature range (32°F -113°F). Breathe normally before submitting a test. Remove sunglasses, hats, or other objects covering the face. 4 Submitting a Test Open the Soberlink Connect App. The App should remain open for the duration of testing. Press the Power button to turn on the Soberlink Device. Follow the prompts on the App, and wait for the green light to flash before submitting a test. When prompted to blow, look directly into the camera, breathe in deeply and deliver a firm, continuous breath for 4 seconds. The Device will click when the test is complete. Note: Do not hold the mouthpiece or obstruct the camera. The test results will take approximately 30 seconds to display on the App and send to the Sober Sky Web Portal. Once the test has successfully sent, close the App. Note: After a positive BAC (Breath Alcohol Concentration) is received, wait 15 minutes before submitting another test. 5 Client Text Notifications Once a schedule is enabled on the Sober Sky Web Portal, Soberlink's automated system will send text message reminders directly to the Client's phone. Note: Upon entry of a mobile number on the Sober Sky Web Portal, the Client will receive a text message and must respond as instructed in order to Opt-in to notifications. 30574 You have requested to receive Soberlink Alerts. Reply with YES to start. 30574 REMINDER TEXT: This is your 8:00 AM PST test reminder. Reminder texts are sent before and during the test window. 30574 MISSED TEST: You have missed 1 or more tests. Send a test now. Missed notification after test window closes 30574 RETEST REQUIRED: A test is required at 8:18 AM PST. Notification of retesting requirement 6 Device Operating Information Technical Specifications Dimensions 4.75" x 2.5" x 1.25" Weight 5.3 oz. (150 grams) Sensor Technology Deep lung, Dart fuel-cell sensor Battery Type Lithium-ion rechargeable battery, holds 10+ days Power Supply USB-C charger, Output: 5V 1A Breath Sample Duration 4 seconds Operating Temperature Relative Humidity Min. Ambient Air Pressure Pollution Degree Sensor Accuracy Detection Range Calibration Camera Test Data Components Manufactured Warranty 32°F - 113°F (0°C - 45°C) 80% non-condensing up to 87 degrees F (31°C), decreasing linearly to 50% non-condensing at 104 degrees F (40 C°) 0.74 atm 2 .+/- .005 BAC .000 - .400% BAC Every 1,500 tests Color, digital, infrared technology BAC, time of test, and photo Breathalyzer, mouthpieces, charger, case ISO 9001, 14001, 13485, AS9100, and OHSAS 18001 1 year limited The user does not need to perform any tests at start up, the Device performs a self-test when it is powered on and prior to a test submission. The self-test is meant to verify the proper operation of the test storage memory, alcohol fuel cell, and imager. Failure of any of these components indicates that the Device is unable to properly record test data. In this case, an error code is displayed to the user and testing will not proceed. Safety There are no anticipated risks or discomforts utilizing the Device, however, if the Device is used in rapid succession, dizziness may occur. For correct and effective use of the Device, always consult this manual to familiarize yourself with the nature of the potential hazard and actions to be taken to avoid them. The Device should not be used to determine if it is safe for the user to drive. To ensure proper Device function, keep it fully charged. 7 Troubleshooting Predictable Use Problems · Failure to use correct power supply · Failure to re-charge the Device · Failure to use provided Soberlink mouthpiece · Failure to follow proper test preparation · Failure to provide a sufficient breath sample(i.e. 4 continuous seconds) · Failure to wait 20 minutes after eating, drinking or smoking before submitting a breath sample · Failure to comply with the instructions prompted by the App · Failure to wait 15 minutes between submitting breath samples · Failure to activate the Device with the Sober Sky Web Portal The table below lists a range of Device errors and is provided to help eliminate confusion and prevent downtime by supplying troubleshooting steps. FOR FURTHER ASSISTANCE, OR TO RETURN A MALFUNCTIONING DEVICE, CONTACT SOBERLINK HEALTHCARE AT SUPPORT@SOBERLINK.COM OR 714-975-7200. Error Code Solution 4000 - 10999 Wait approximately 30 minutes and retest in an area with adequate cellular coverage. If error persists, disable cellular service and attempt to submit a test via Wi-Fi connection. Alternatively, pair with different iOS or Android device and attempt to submit a test. Return the Device if error persists. 11000 - 11999 The Device is unable to perform a test. Follow the prompts on the App screen and retest. Return the Device if error persists. 12000 - 12999 Wait for the Device to power off, then power on the Device and retest. Return the Device if error persists. 17000 - 17999 Ensure Bluetooth is enabled on the iOS or Android device and that the Soberlink Device is properly paired. If error persists re-pair the Bluetooth connection. If error persists, contact Soberlink Healthcare. Maintenance and Warranty If any equipment is used in a manner not specified by manufacturer, the protection provided by the equipment may be impaired. DO NOT use alcohol or other chemical cleaners to clean the Device, only water and a soft cloth. DO NOT submerge the Device in water. Repairs of the Device may be performed only by Soberlink Healthcare or an authorized service technician. Only original parts may be used in the Device. For Warranty information, review the Soberlink General Terms and Conditions found at www.soberlink.com/general-tc/. 8 Intended Use The Soberlink Connect Device is intended to quantitatively measure alcohol in human breath. Measurements obtained by this Device are used in the diagnosis of alcohol intoxication. For Prescription use and OTC use. DEVICE RECALIBRATION IS REQUIRED AFTER 1,500 TESTS. FAILURE TO DO SO MAY CAUSE INACCURATE TEST RESULTS. Users will be notified in the Soberlink Connect App when the Device is nearing recalibration. The Device will need to be returned to the manufacturer for recalibration. Contact Soberlink Healthcare at support@soberlink.com, or 714-975-7200 to request a Return Authorization number. Disclaimers · Do not use this Device to determine if it is safe for the user, or anyone else, to operate machinery or a motor vehicle. · Do not drink and drive. Always use a non-drinking designated driver after consuming alcohol. · Do not attempt to open the Device, or perform any maintenance on the Device. · Do not blow any food, drink, or smoke into the Device. · Do not drop the Device. · Do not share mouthpieces. The user's manual or instruction manual for an intentional or unintentional radiator shall caution the user that "changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment." This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help 9 Contact Us If you have any questions, please contact us at support@soberlink.com or 844-975-7200. Soberlink Healthcare LLC 16787 Beach Blvd. #211 Huntington Beach, CA 92647 Copyright 2022 Soberlink. All rights reserved. QSG-ConnectST-22-001 | PN755-00004