Customer Documentation
Documentation Center (Authenticated)
Authored by: Jeff Gajda, Jerry Smotherman, John Knospe
Date: November 30, 2022
Introduction
Welcome to the New Nokia Documentation Center! Nokia has redesigned the Documentation Center to improve access to customer documentation. Users can expect a powerful search function, direct links to frequently used documents, easy access to recent searches and entitlements, and the ability to create custom downloadable collections.
Key Features of the Documentation Center
- Redesigned Interface
- Powerful Search
- Download Collection
- Share Results
- Direct Links to Frequently Used Documents
- Easy Access to Recent Searches, My Entitlements, and Tools
- Supports Mobile Devices
Redesigned Interface
The Documentation Center features a refreshed interface for improved user experience.
Portal View
Screenshot of the Nokia Documentation Center portal interface, displaying network categories and useful links.
Search Results View
Screenshot of the search results page, showing filtered documents and search options.
Powerful Search
The platform offers robust search capabilities to quickly find necessary documentation.
Product Search
Users can search for products by name, with the system providing auto-suggestions for popular items like '7750 SR (Service Router)', 'VSR (Virtualized Service Router)', and others. The search results are sorted by most accessed.
Advanced Filtering
Search results can be refined using filters for Release, Model, Category, Content Type, and Format. For example, searching for '7750 SR' and filtering by '22.10' release displays specific documents.
Content Search
The system allows users to search within the content of documents, using keywords like 'segment routing' to find relevant sections across multiple documents. This includes highlighting search terms within the displayed snippets.
Download Collection
Users can create personalized collections of documents based on filtered search results.
Creating a Collection
After filtering documents, users can select specific items and initiate a 'Create Collection' process. The system provides information on the estimated size of the collection and notes that only entitled documents will be included.
Share Results
The platform facilitates sharing relevant documentation with colleagues.
Forwarding Documents
Users can forward search results or selected documents via email. An example shows an email being composed with a link to the documentation, including recipient details and subject line.
Direct Links to Frequently Used Documents
The portal provides quick access to popular and active products.
Categorized Links
Documents are categorized and accessible via direct links from the portal page, covering areas like IP Networks, Optical Networks, Fixed Networks, Cloud Networks, Automation, and Radio Networks.
Product-Specific Access
A comprehensive list of active products is available, allowing users to select specific releases (Latest, All, or Earlier) for products such as 7750 SR, 7950 XRS, 7450 ESS, 7210 SAS, 7705 SAR, VSR, NSP, and many others. This section also allows filtering results by title or document number.
Example: A table shows documents for the '7750 SR (Service Router)' with release '22.10', listing titles like '7450 ESS, 7750 SR, 7950 XRS, and VSR Interface Configuration Guide 22.10.R1' with associated document numbers and issue dates.
Easy Access to Recent Searches, My Entitlements, and Tools
The Documentation Center offers personalized features for efficient navigation.
Personalized Features
Users have quick access to their 'Recent Searches', 'My Entitlements' (listing specific products or tools they have access to, such as 'CLI Command and Reference', 'Log Events Tool', 'NSP Alarm Search Tool', and various product names like '1310 OMC-P', '7750 SR', '1830 PSS-32'), and 'Tools'.
Supports Mobile Devices
The Documentation Center is accessible and functional on mobile devices.
Mobile Accessibility
The interface, including product search, search results, and document summaries (e.g., '7750 SR-1e, SR-2e, and SR-3e Chassis Installation Guide'), is optimized for use on mobile devices.
