Yealink CP960 HD IP Conference Phone User Guide

User Guide for Yealink models including: CP960 HD IP Conference Phone, CP960, HD IP Conference Phone, IP Conference Phone, Conference Phone, Phone

Yealink CP960 Quick Start Guide V84 1

CP960 Quick Start Guide

Support Manuals – Teleco

File Info : application/pdf, 20 Pages, 8.85MB

CP960-QuickStart

HD IP Conference Phone
CP960

www.yealink.com

English |
Quick Start Guide (V84.1)
Applies to firmware version 73.84.0.1 or later.

Table of Contents
English ........................................................ 1 ..................................................... 9

Package Contents

Ethernet Cable

Quick Start Guide

(7.5m CAT5E UTP cable)

PSE

Ethernet Cable (2m CAT5E FTP cable) Power Cord

PoE Adapter (Optional)

X 2

IP Phone

0.3m Wireless Expansion Mic Charging Cradle Micro USB Cable Quick Start Guide
CP Wireless Expansion Mic CPW90 (Optional)

Note: The CPW90 helps you to expand the audio range of the IP phone. For more information, refer to Yealink CPW90 Quick Start Guide. We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.

Assembling the Phone

1a. Connect the power and wired network.

1b. Connect the power and wireless network.

7.5m 2m

7.5m Wi-Fi

Refer to Wireless Network Connection mentioned below in Configuring Your Phone for more information.
Note: The IP phone should be used with Yealink original PoE adapter (54V/0.56A) only. The use of the third-party PoE adapter may cause the damage to the phone. The cable should be replaced at once if its skin is broken.
1

2. Connect the optional PC.

Micro USB Port

3. Connect the optional external speaker.

4. Connect the optional USB flash drive.
Startup
After the IP phone is connected to the network and supplied with power, it automatically begins the initialization process. After startup, the phone is ready for use. You can configure the phone via web user interface or phone user interface.
2

Hardware Component Instructions

Microphone

H Mute Indicator LED

Microphone Mute Indicator LED

Speaker

Volume(-) Touch Key Microphone

Home Touch Key

Touch Screen Volume(+) Touch Key

Security Slot 3.5mm Audio-out Port

Micro USB Port USB Port

Network Port USB Port

Using the Touch Screen
Home Screen

Status Bar Digital Clock

DSS Key Screen

Tap to configure I

a DSS key

Applications

DSS key list

Screen Indicator

Shortcut Keys
Swipe left or right to switch between two idle screens.

Control Center and Notification Center

Swipe down from the top of the screen to enter the control center and the notification center.

Time and Date
Drag the slider to adjust the screen brightness

Wireless Mic icon and the number of connected wireless microphones

Tap the icon to turn the function on or off quickly

Display notifications

Swipe left or right to delete a notification Tap to clear all notifications

Entering and Updating Data To use onscreen keyboard: 1.Tap the input field, the onscreen keyboard displays on the touch screen.

Tap to switch to the uppercase input mode.
Tap to switch to the numeric&symbolic input mode.

Tap to backspace.
Label automatically to identify the context-sensitive features.
Tap Send to dial out the number. Tap Done to confirm the settings. Tap Next to go to next field. Tap Go to browse the web page.
4

Configuring Your Phone

Configuring via web user interface

Accessing the web user interface:

1. Tap Settings->General to obtain the IP address of the phone.

2. Open a web browser on your computer, enter the IP address into the address bar (e.g., "http://192.168.0.10" or

"192.168.0.10"), and then press Enter.

3. Enter the user name (default: admin) and password (default: admin) in the login page and click Login.

Network Settings: Click on Network->Basic->IPv4 Config You can configure the network settings in the following ways: DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network settings, for example, IP address, subnet mask, gateway address and DNS address. Static IP Address: If the phone cannot contact a DHCP server for any reason, you need to configure IP address, subnet mask, gateway address, primary DNS address and secondary DNS address for the phone manually.

Note: The IP phone also supports IPv6, but IPv6 is disabled by default. The wrong network settings may result in inaccessibility of your phone and may have an impact on the network performance. Contact your system administrator for more information.

Account Settings: Click on Account->Register.

Parameters of the account:

It shows the register status of the current account.

Line Active:

You can select Enabled/Disabled to enable/disable the account.

Label:

It is shown on the touch screen to identify the account.

Display Name:

It is shown as Caller ID when placing a call.

It is an authenticated ID for authentication provided by ITSP (required).

User Name:

It is provided by ITSP for registration (required).

Password:

It is provided by ITSP for registration (required).

Server Host:

It is provided by ITSP for registration (required).

(Green) Registered

(Gray) Register Failed

(Green and Flashing) Registering

Note: Check with your system administrator if any error appears during the registration process or a specific configuration is required for your registration.

Configuring via phone user interface
Network Settings: 1. Tap Settings->Advanced Settings (default password: admin) ->Network->WAN Port/Wi-Fi Port/VLAN/Webserver Type/802.1x/VPN/LLDP/CDP/NAT to configure the network.
Wireless Network Connection: 1. Tap Settings from the Home screen. 2. Tap Wi-Fi from the Basic Settings block. 3. Turn Wi-Fi on.
The button turns to green, and the phone will automatically search for available wireless networks in your area. 4. Tap an available wireless network from the list of networks. 5. If the network is secure, enter its password in the Password field. 6. Tap Connect to connect to the wireless network.
Account Settings: 1. Tap Settings->Advanced Settings (default password: admin) ->Accounts to configure the account.

Basic Call Features

Placing a Call

You can place a call by manually entering a phone number, or to a contact from Directory or History.

From the Home screen, do one of the following:

Tap Dial, enter the phone number, and then tap Send.

Tap Directory/History, and then tap a desired entry to dial out.

Answering a Call Tap Answer.

Ending a Call Tap End Call.

Call Mute and Unmute

To mute a call: Tap Mute on the touch screen or tap
To unmute a call: Tap Mute on the touch screen or tap

during a call. The mute key LED illuminates solid red. again to unmute the call. The mute key LED illuminates solid green.

Call Hold and Resume

To hold a call: Tap More->Hold during a call. To resume a call: Tap More->Resume or tap Resume during a call.

Local Conference You can host a five-way conference with up to four parties.
To initiate a conference: 1. Tap during a call. 2. Tap Call multiple members? Click here>>. 3. Enter a phone number, and then tap Add members.
You can also select a contact from Directory or History to join into a conference. 4. Repeat the step 3 to join more members. 5. Tap to call the added members.
The members are added to the conference after answering.
To join two calls into conference: Tap Merge calls on the Calls screen.
To manage the individual participant: Tap the avatar of desired participant, do the following:
Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant. Tap Hold/Resume to hold/resume the participant. Tap Split to split the participant from the conference. Tap Remove to remove the participant from the conference. Tap Detail to view the participant information.

Call Recording You can record audio calls in the phone itself or onto a USB flash drive (if connected).
To record audio calls: 1. Tap during a call or conference. 2. If a USB flash drive is connected, select where to save your recordings.
The record icon changes to , the record duration and a mark flag appear on the touch screen. 3. If you want to make a mark during the recording, tap Mark once, then the LCD screen will show Mark+1,
meaning that there is one mark in this recording. 4. Tap . The recording is saved. If you end a call or conference during recording, the recordings will be saved automatically when ending the call.

Call Forward You can forward an incoming call to a contact, or forward all incoming calls to a contact.

To forward an incoming call to a contact:

1. Tap from the Incoming Call screen.

2. Enter the number you want to forward to.

You can also select a contact from Directory or History. The call is forwarded to the contact directly.

3.Tap Forward.

To forward all incoming calls to a contact:

1. Tap Settings from the Home screen.

2. Select Call Forward from the Features block.

3. Select the desired forwarding type:

Always Forward----Incoming calls are forwarded unconditionally.

Busy Forward----Incoming calls are forwarded when the phone is busy.

No Answer Forward----Incoming calls are forwarded if not answered after a period of time.

4. Turn on the desired forwarding type.

5. Enter the number you want to forward to in the Forward to field.

6. If you select No Answer Forward, tap the After Ring Time field to select a desired ring time to wait before

forwarding.

7. Tap to accept the change.

Call Transfer You can transfer a call in the following ways:
Blind Transfer 1.Tap More->Transfer during a call. The call is placed on hold. 2.Enter the number you want to transfer to. You can also select a contact you want to transfer to from Directory or
History. 3.Tap Transfer. 4.Tap Transfer from the prompt box.
Semi-Attended Transfer 1.Tap More->Transfer during a call. The call is placed on hold. 2.Enter the number you want to transfer to. 3.Tap Transfer. 4.Tap Send from the prompt box. 5.Tap Transfer when you hear the ring-back tone.
Attended Transfer 1.Tap More->Transfer during a call. The call is placed on hold. 2.Enter the number you want to transfer to. 3.Tap Transfer. 4.Tap Send from the prompt box. 5.Tap Transfer when the second party answers.

Customizing Your Phone

Local Directory
To add a contact: 1.Tap Directory from the Home screen. 2.Tap . 3.Enter a unique contact name in the Name field and contact numbers in the corresponding fields. 4.Tap to accept the change.
To edit a contact: 1. Tap Directory from the Home screen. 2. Tap after the desired contact. 3. Edit the contact information. 4. Tap to accept the change.
To delete a contact: 1. Tap Directory from the Home screen. 2. Tap after the desired contact and then tap Delete. 3. Tap OK when the touch screen prompts "Delete selected item?".
Note: You can add contacts from call history easily. For more information, refer to Call History.

Call History

1. Tap History from the Home screen.

2. Tap All Local Calls, and then select the desired call history list.

3. Drag up and down to scroll.

4. Tap after the desired entry, and then you can do the following:

Tap Send to place a call.

Tap Place on dsskey to assign a speed dial DSS key for the entry.

Tap Add to add the entry to the local directory.

Tap Edit before calling to edit the phone number of the entry before placing a call.

Tap Blacklist to add the entry to the blacklist.

Tap Delete to delete the entry from the list.

Volume Adjustment Tap or on the IP phone during a call to adjust the receiver volume. Tap or on the IP phone when the phone is idle or ringing to adjust the ringer volume. Tap or to adjust the media volume in the corresponding screen.

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Regulatory Notices

If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug.

Operating Ambient Temperatures
Operating temperature: +32 to 104°F (0 to 40°C) Relative humidity: 5% to 90%, noncondensing Storage temperature: -22 to +160°F (-30 to +70°C)

When there is smoke emitted from the device, or some abnormal noise or smell, disconnect the device from the power supply, and unplug the power plug immediately. Contact the specified maintenance center for repair. Do not insert any object into equipment slots that is not part of the

Warranty

product or auxiliary product.

Our product warranty is limited only to the unit itself, when used normally

Before connecting a cable, connect the grounding cable of the device

in accordance with the operating instructions and the system environment.

first. Do not disconnect the grounding cable until you disconnect all other

We are not liable for damage or loss resulting from the use of this product,

cables.

or for any claim from a third party. We are not liable for problems with Yealink device arising from the use of this product; we are not liable for financial damages, lost profits, claims from third parties, etc., arising from the use of this product.

Cleaning Requirements
Before cleaning the device, disconnect it from the power supply. Use a piece of soft, dry and anti-static cloth to clean the device. Keep the power plug clean and dry.

Explanation of the symbols

Troubleshooting

DC symbol

The unit cannot supply power to Yealink device.

is the DC voltage symbol.
WEEE Warning symbol
To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

There is a bad connection with the plug. 1. Clean the plug with a dry cloth. 2. Connect it to another wall outlet. The usage environment is out of operating temperature range. 1. Use in the operating temperature range. The cable between the unit and the Yealink device is connected incorrectly. 1. Connect the cable correctly. You cannot connect the cable properly. 1. You may have connected a wrong Yealink device.

Restriction of Hazardous Substances Directive (RoHS)

2. Use the correct power supply.

This device complies with the requirements of the EU RoHS Directive. Statements Some dust, etc., may be in the port.

of compliance can be obtained by contacting support@yealink.com.

1. Clean the port.

Safety Instructions Save these instructions. Read these safety instructions before use!
General Requirements

Contact your dealer or authorized service facility for any further questions.
FCC Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following

Before you install and use the device, read the safety instructions

two conditions: (1) this device may not cause harmful interference, and (2) this

carefully and observe the situation during operation.

device must accept any interference received, including interference that may

During the process of storage, transportation, and operation, please

cause undesired operation.

always keep the device dry and clean, avoid collision and crash.

Any Changes or modifications not expressly approved by the party responsible

Please attempt not to dismantle the device by yourself. In case of any for compliance could void the user's authority to operate the equipment.

discrepancy, please contact the appointed maintenance center for repair. Please refer to the relevant laws and statutes while using the device. Legal rights of others should be respected as well.
Environmental Requirements

IC Statement
This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause interference; and

Place the device at a well-ventilated place. Do not expose the device

(2) this device must accept any interference, including interference that may

under direct sunlight.

cause undesired operation of the device. CAN ICES-3(B)

Keep the device dry and free of dusts.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux

Do not place the device on or near any inflammable or fire-vulnerable appareils radio exempts de licence. L'exploitation est autorisée aux deux

object, such as rubber-made materials.

conditions suivantes :

Keep the device away from any heat source or bare fire, such as a candle (1) l'appareil ne doit pas produire de brouillage;

or an electric heater.

(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,

Operating Requirements
Do not let a child operate the device without guidance. Do not let a child play with the device or any accessory in case of accidental swallowing. Please use the accessories provided or authorized by the manufacturer only. The power supply of the device shall meet the requirements of the input voltage of the device. Please use the provided surge protection power socket only. Before plugging or unplugging any cable, make sure that your hands are completely dry.

même si le brouillage est susceptible d'en compromettre le fonctionnement.NMB-3(B)
Radiation Exposure Statement
This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps.
Contact Information

Do not spill liquid of any kind on the product or use the equipment near YEALINK NETWORK TECHNOLOGY CO.,LTD.

water, for example, near a bathtub, washbowl, kitchen sink, wet

309, 3rd Floor, No.16, Yun Ding North Road, Huli District, Xiamen City, Fujian, P.R. China

basement or near a swimming pool.

YEALINK (EUROPE) NETWORK TECHNOLOGY B.V.

During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.

Strawinskylaan 3127, Atrium Building, 8th floor, 1077ZX Amsterdam, The Netherlands YEALINK (USA) NETWORK TECHNOLOGY CO., LTD. 999 Peachtree Street Suite 2300, Fulton, Atlanta, GA, 30309, USA Made in China

About Yealink
Yealink is a global leading provider of enterprise communication and collaboration solutions, offering video conferencing service to worldwide enterprises. Focusing on research and development, Yealink also insists on innovation and creation. With the outstanding technical patents of cloud computing , audio, video and image processing technology, Yealink has built up a panoramic collaboration solution of audio and video conferencing by merging its cloud services with a series of endpoints products. As one of the best providers in more than 140 countries and regions including the US, the UK and Australia, Yealink ranks No.1 in the global market share of SIP phones shipments.
Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

CP 9 6 0 - EN+ CN

References

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