Exchange/Refund Form
- Please print, fill out, and include this form with your return package. If you do not have a printer, feel free to write this information out on a blank sheet of paper.
- Pack each ring in the individual bags that you received them in to avoid scratches and damage while in transit (for ladies' ring sets, pack the engagement ring and wedding band in separate bags).
- Send the item(s) and this form back in a bubble mailer or padded envelope.
Important:
- Note: Rings sent back for returns or exchanges that have been used, worn, or are not in new condition are subject to a 20% restocking fee.
- Do not ship the items in a standard letter envelope and a stamp. Items cannot be held responsible for lost or damaged items returned in a standard letter envelope.
- Please keep your receipt with tracking information accessible. In the event it is lost in transit, only requests for items that can be confirmed returned with a tracking number can be accommodated.
Return Address: 470 Main Rd, Lakeside, Muizenberg, 7945, South Africa
| List of Item(s) Returned | New Size, Color, or Style (If Applicable) |
|---|---|
Once your package has been delivered:
- Our returns department will process your request within 2-4 business days and you will receive an email confirming your new order or refund at that time.
- Once processed, we will email you the tracking details the following business day with your shipping confirmation.
