Xbox One Accessory Regulatory and Warranty Guide

Important Product Safety and Warranty Information

This guide contains important safety and health information for your Xbox One accessory. Please read it carefully before setting up or using the product.

General Safety Warnings

WARNING: Failure to properly set up, use, and care for this product can increase the risk of serious injury, death, property damage, or damage to the product or related accessories. For detailed instructions, visit xbox.com/xboxone/accessories/useinstructions.

By purchasing or using your Microsoft Product, you agree to the Manufacturer's Limited Hardware Warranty & Agreement, Microsoft Services Agreement, and Software License Terms. If you do not accept these terms, do not set up or use the product. Return it to Microsoft or your retailer for a refund.

Full agreement details are available at:

• Manufacturer's Limited Hardware Warranty & Agreement: support.microsoft.com/warranty
• Microsoft Services Agreement: microsoft.com/msa
• Software License Agreement: xbox.com/xboxone/slt

Electrical Safety

WARNING: Failure to follow these precautions can result in serious injury or death from electric shock, fire, or damage to your Xbox One accessory and console.

• Use only an approved charging cable.
• Do not allow a wireless device or charging cable to become wet.
• Unplug the charging cable during lightning storms or when unused for long periods.
• To prevent damage, avoid sitting or stepping on a wireless device, its cable, or the cable plug or connector.

CAUTION: Cables and Cords

Arrange cables and cords to prevent tripping or entanglement hazards, and keep them away from children.

For more information, visit support.xbox.com/browse/xbox one/accessories.

Battery Powered Devices

WARNING: Battery Safety

Improper use of your device's battery may result in fire or explosion. Do not heat, open, puncture, mutilate, or dispose of your device or its battery in fire. Do not leave or charge your device in direct sunlight for an extended period of time, as this may cause damage or melt the battery.

WARNING: Use the Correct Battery Charger

Charge rechargeable batteries only with the recharger provided with the product. Using an improper charging method may result in fire or explosion.

Use and Care of Your Xbox One Accessory

WARNING: Risk in Repairs

Opening or repairing your device can present electric shock, device damage, fire, and personal injury risks. Microsoft recommends seeking professional assistance for repairs.

Usage and Cleaning

WARNING: Do Not Allow Xbox One Accessories to Become Wet

To reduce the risk of fire or shock, do not expose the device(s) to rain or other types of moisture.

• Do not use accessories near any heat sources.
• Only use attachments and accessories specified by Microsoft.
• Do not attempt to clean connectors.
• Clean only with a dry cloth.

For more information, visit support.xbox.com/browse/xbox one/accessories.

Play Healthy

Important Health Warnings about Playing Video Games

Photosensitive Seizures

A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these "photosensitive epileptic seizures" while watching video games. Symptoms may include lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury. Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for these symptoms in children and teenagers, who are more likely to experience them. Precautions include sitting farther from the screen, using a smaller TV, playing in a well-lit room, and avoiding play when drowsy or fatigued. Consult a doctor if you or a relative has a history of seizures or epilepsy.

Musculoskeletal Disorders

Use of game controllers, keyboards, mice, or other electronic input devices may be linked to serious injuries or disorders. You may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. However, if you experience persistent or recurring discomfort, pain, throbbing, aching, tingling, numbness, burning sensation, or stiffness, DO NOT IGNORE THESE WARNING SIGNS. PROMPTLY SEE A QUALIFIED HEALTH PROFESSIONAL. Symptoms can be associated with painful and sometimes permanently disabling injuries or disorders of the nerves, muscles, tendons, blood vessels, and other parts of the body. These musculoskeletal disorders (MSDs) include carpal tunnel syndrome, tendinitis, tenosynovitis, vibration syndromes, and other conditions. Factors linked to their occurrence may include medical and physical conditions, stress, overall health, and posture. Guidelines for comfortable work and play, and reducing MSD risk, are available at xbox.com/xboxone/playhealthy.

Choking Hazard

WARNING: This device may contain small parts that may be a choking hazard to children under 3. Keep small parts away from children.

Hearing Safety

WARNING: Extended exposure to high sound volumes when using a headset may result in temporary or permanent hearing loss. To reduce the risk of hearing loss, set the volume loud enough to hear clearly in quiet surroundings, and no louder. Avoid increasing volume to block out outside noise. Minimize your time listening to loud sound. Listening at maximum volume for 15 minutes can cause permanent hearing damage. All sound exposure adds up. Keep the volume low enough to carry on a conversation with people nearby.

Warranty Information

Microsoft warrants that the Microsoft Product will not malfunction under normal use conditions for one year (90 days for accessories) from the date of original purchase from an authorized retailer. The warranty excludes normal wear and tear, cosmetic damage, damage caused by external causes, improper use, hacking, viruses, or unauthorized repairs.

United States & Canada: Includes binding arbitration and class action waiver. Disputes are resolved through individual binding arbitration. Details are available at aka.ms/hw-warr-arbitration.

Australia & New Zealand: Goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Other Regions: Warranty terms vary by country. Please refer to the full Limited Warranty & Agreement at support.microsoft.com/warranty for specific details applicable to your region.

To obtain warranty service, first use troubleshooting tips at myservice.xbox.com. If the problem persists, follow the online repair process or contact Xbox customer service.

Software License Terms

The software license terms for your Xbox One and Accessory are available at xbox.com/xboxone/slt. By using your Xbox One or Accessory, you agree to these terms. If you do not accept them, do not use the product and return it for a refund.

Regulatory Information

This product is not intended for use in machinery, medical, or industrial applications. It is designed for use with NRTL Listed (UL, CSA, ETL, etc.) and/or IEC/EN 60950-1 or IEC/EN 62368-1 compliant (CE marked) Information Technology equipment.

Operating temperature: +5°C (+41°F) to +35°C (+95°F).

FCC & ISED Compliance (US & Canada): This Class B digital apparatus complies with Part 15 of the FCC rules and Innovation, Science and Economic Development Canada license-exempt RSS standards. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Microsoft could void the user's authority to operate the device.

RF Exposure: This device has been designed, manufactured, and tested to meet FCC, ISED, and European requirements for RF exposure. SAR information is available at sar.microsoft.com.

Wireless Devices Aboard Aircraft: Turn off wireless devices before boarding aircraft or packing them in checked luggage to prevent accidental activation.

Disposal of Waste Batteries and Electrical and Electronic Equipment: This symbol indicates that the product and its batteries must not be disposed of with household waste. Return them to an applicable collection point for recycling. Contact your local authorities or the shop where you purchased the product for more information. Contact eRecycle@microsoft.com for more information about waste from electrical and electronic equipment and waste batteries.

EU Declaration of Conformity: Microsoft Corporation declares that this product complies with Directive 2014/53/EU. The full text is available at www.microsoft.com/ireland.

Model Number: 1836

Copyright

© 2020 Microsoft Corporation. All rights reserved. Microsoft, Windows, Xbox, Xbox One, Xbox 360, Xbox Live, Kinect, and the Xbox logos are trademarks of the Microsoft group of companies.

Customer Support

For answers to common questions, troubleshooting steps, and contact information, visit xbox.com/support.