User Guide for myPOS models including: Business Mobile With The Mypos Mobile App, Business, Mobile With The Mypos Mobile App, Mypos Mobile App, Mobile App, App
1 2 Welcome to myPOS The world of fast and secure payments! Congratulations on purchasing your myPOS payment terminal - a revolu-tionary device for securely accepting credit and debit card payments!
File Info : application/pdf, 19 Pages, 1.63MB
DocumentDocumentWelcome Guide EN Make your business mobile with the myPOS Mobile App · Accept payments on the go · Make SEPA, SWIFT and internal transfers with ease · Manage your payment terminals and cards from anywhere · Receive push notifications upon important account activity · Monitor transactions in real time myPOS Glass - your Android phone is now a payment terminal! Take payments on your mobile phone with the myPOS Glass app! · Take contactless payments on the go anytime, anywhere · Accept all kinds of EMV based credit, debit, prepaid Visa and Mastercard cards, and all digital wallets: Appl Pay, Google Pay, Samsung Pay · Use with no extra hardware just an app on your phone · Get your money in seconds · Receive your first myPOS standard Visa business card for free Download the iOS app Download the Android app *Check if the app is available in your country at mypos.com Download myPOS Glass myPOS Online Create your free online shop and start selling anywhere · You choose how to name your online shop · Offer all payment and delivery methods to your customers · Pick from ready-to-use e-commerce website templates · We handle everything: from hosting & payments to secure checkout & shipping · Upload and manage your products from anywhere · Your sales are fully synced in real time - whether in-person or online Contents Welcome to myPOS........................................................................1 To activate your myPOS device you will need............................2 Pricing and fees..............................................................................7 Devices overview ...........................................................................8 Installation and operation instructions ...................................13 Common fault process ................................................................16 new level of prestige with myPOS Platinum business cards................................................19 myPOS online payment tools .....................................................20 Refer a business to myPOS and get £30 each! ..........................22 Extend the warranty of your myPOS device.............................23 Welcome to myPOS The world of fast and secure payments! Congratulations on purchasing your myPOS payment terminal - a revolutionary device for securely accepting credit and debit card payments! What's in the box · myPOS payment terminal · FREE myPOS business card · Charger · Pre-installed and free-to-use myPOS DATA card How to activate your myPOS device Please keep in mind that to start using your myPOS device, you need to have a registered myPOS account at www.mypos.com. More information on how to register a myPOS account, how to activate your device and start using it, as well as full technical specifications and data can be found online by visiting mypos.com/welcome or by scanning the QR code. 1 To activate your myPOS device you will need Your myPOS device connected to the Internet via the pre-installed DATA SIM card or Wi-Fi network An Internet browser to access mypos.com The smartphone linked to your myPOS account The device can be activated either from your desktop account or the myPOS mobile app. Mobile app activation Step 1 Log in to the mobile app Step 2 Click on the Devices menu and then at the "+" in the top right corner of your screen and choose "Activate myPOS device". From there select myPOS device. Step 4 Enter the generated activation code on your device and click "Activate". Upon successful activation, your device will restart automatically. You are all set! S/N 1234567890 Step 3 Choose the device model you would like to activate, then enter the serial number found on the back of the device (for myPOS Pro, the S/N is located below the battery) and click "Next". 2 Desktop activation Step 1 Log in to your myPOS account and go to the POS Devices > Activate device menu. Step 2 Enter your device details to receive an activation code on your smartphone. Step 3 Enter the generated activation code on your device and choose "Activate". Upon successful activation, your device will restart automatically. You are all set! Step 4 (optional) Activate your FREE myPOS standard business card received together with your device and get instant access to your money. Log in to your account and go to the menu: Merchant Account > Cards, click "Activate card". Enter the full card number, choose an account and currency to which you would like to link it and you will receive your card PIN via an SMS. That's it! If you need help with any of these steps, please do not hesitate and contact us at help@mypos.com 3 Important The product, including the myPOS device and myPOS business card, is not covered by Consumer law, including EC Directives on Consumer Protection and Distance Selling Directives. This product is not designated to consumers, meaning any natural person who is acting for purposes, which are outside his trade, business, craft or profession. This product is characterised as financial services and is designated only for the purpose of accepting payments for services or goods offered by natural or legal persons with a legal business activity, acting as professionals, sole traders, traders, merchants, self-employed or otherwise selling goods or services. Warranty The standard warranty period for the myPOS device is 1 year from the date of purchase. You can extend the warranty of your device from your myPOS account. The warranty does not cover any cables, accessories, plugs, power supply units or other items, different from the myPOS device and myPOS business card included in the package. Return policy You have the right to return the full myPOS package within 60 days from the date of purchase. Please read the full Return Policy available at www.mypos.com. If the myPOS device is not functioning, please send it for repair in line with the myPOS Return Policy. For detailed information about Repair 4 - RMA (Return Material Authorisation) process, please contact myPOS Customer Support at help@mypos.com. Stolen Device If the device is lost or stolen, please disable it from your myPOS account, straight away and inform myPOS Customer Support immediately. Disposal You are not allowed to dispose of the myPOS terminal, including its battery or other components together with general household waste, but only in the specially designated places for disposal of electronic devices. If you decide to stop using the myPOS terminal, we advise you to contact us with a request to deactivate your device from your myPOS Account. Producers SHENZHEN XINGUODU TECHNOLOGY CO. LTD., China (myPOS Go, Go 2, Carbon) FEITIAN TECHNOLOGIES CO. LTD., China (myPOS Pro) PAX TECHNOLOGY LTD., China (myPOS Slim) EC Declaration of conformity The producer of the device declares that this product is in conformity with the relevant Union harmonisation legislation: Health (Article 3.1(a) of the RE Directive), Safety (Article 3.1(a) of the RE Directive), Electromagnetic compatibility (Article 3.1 (b) of the RE Directive), Radio frequency spectrum usage (Article 3.2 of the RE Directive). The device is compatible with the essential and other requirements of EC Directives R&TTE 1999/5/CE and related EC Directives and carries the CE mark accordingly. Importer myPOS Services Ltd. Business Park Varna, B1, Varna 9009, Bulgaria Certifications & EMV 5 6 Pricing and fees Opening a myPOS e-money account is free of charge. There are no monthly or annual service fees, the merchant only pays for the services used. The fees for the myPOS services are displayed in the myPOS Account, at the footer of every page. myPOS standard business card is issued free of charge, only operations made with the card are charged for. The transactions and withdrawals fees are listed in the myPOS Account. It is important to know that the fees for a myPOS standard business card are determined based on the currency of the card. Therefore, different fees will apply to the different cards linked to the merchant's account. The fees for myPOS acquiring services are listed in the myPOS Account, at the footer of every page. The fees are split into card-present (payments on a POS terminal) and card-not-present (online payments) fees. All information related to our service pricing can be found on mypos.com by navigating to the Pricing menu. 7 Devices overview Go 2 2 5 7 1 3 6 1. Turn ON / OFF button 2. Magnetic strip card reader 3. USB slot for recharge cable 4. Chip-card reader 4 5. Display 6. Physical keys 7. NFC reader Devices overview Go 2 5 1 7 6 3 4 1. Turn ON / OFF button 2. Magnetic strip card reader 3. USB slot for recharge cable 4. Chip-card reader 5. Display 6. Physical keys 7. NFC reader Devices overview Pro 5 6 3 1 7 2 8 4 1. USB slot for charge cable 2. Volume button 3. Turn ON/OFF button 4. Touchscreen 5. NFC reader 6. Receipt printer 7. Magnetic strip card reader 8. Chip card reader Devices overview Carbon 5 7 6 1 3 2 8 4 1. USB slot for charge cable 2. Volume button 3. Turn ON/OFF button 4. Touchscreen 5. NFC reader 6. Receipt printer 7. Magnetic strip card reader 8. Chip card reader Devices overview Slim 1 3 8 9 2 4 5 6 7 1. USB Type C charging slot 2. Barcode scanner button 3. Infrared barcode scanner 4. Turn ON/OFF button 5. Volume button 6. Touchscreen 7. Chip card reader 8. Magnetic strip card reader 9. NFC reader Installation and operation instructions General handling/General safety information · You should always handle your card reader with great care. · For problem-free long-term operation, never subject your POS terminal to shock, vibrations or drops as they may result in malfunction and costly repairs. · You should place your card reader on a solid, dry and stable surface for impeccable operation. · You should take all necessary measures to keep your device away from liquids, spills, magnets, humid environments and moisture. Failure to do so may result in device malfunction and costly repairs. · Always charge your myPOS payment terminal with the provided AC adapter and cable provided in the device box. Failure to do so may result in explosion or fire. · Before charging, make sure that the AC adapter and cable are working properly and that they are tightly connected to your payment terminal. · Always charge your POS terminal in a dry and well-ventilated area away from sources of moisture. Disconnect the AC adapter and cable once the battery is fully charged to ensure long battery life. · Do not damage the power cable and power adaptor. Never bend or twist the charging cable. · Never keep the AC adapter and cable in a humid environment as this may lead to corrosion and electric shock when charging your POS terminal. 13 · Always plug and unplug your cables and chargers by holding onto the end of the cable. · Please check the power supply socket and whether it complies with terminal set voltage before inserting the AC socket. · Please do not insert any foreign material into any ports, as this will seriously damage the terminal. · Switch off the device immediately if it starts to emit smoke, unusual odours or strange noises. If you continue to use the device under these circumstances, there is a risk of fire and electric shock. In such cases, you need to send the device for repair. · The POS terminal does not contain any user-serviceable parts. In case of a malfunction, switch off your card reader immediately and have the device repaired by qualified personnel only. If you open and service your card machine at home, the warranty is rendered null and void. · The product is equipped with a Wi-Fi interface for wireless communication. Never use the device in environments where it could cause interference (airplanes, etc.). · Please put the device, battery and equipment out of reach of children to prevent swallowing of parts by children, causing injury to children or others, or damage to the objects themselves. · Clean your card reader with a soft, slightly damp cloth by gently wiping it. Never use compressed air, harsh chemicals, cleaning solvents or strong detergents to clean the device as they may damage it. · It is forbidden to use the terminal in an illegal way. Battery care · Even when you don't use your card reader on a regular basis, we recommend to charge it once per month. · Avoid putting the battery in sunlight, smoke or a dusty environment. · Crushing, treading or throwing the battery into fire or liquid is forbidden. · Replace the battery immediately if it is damaged (exothermic or distorted). · Charging temperature should be 0-40°C. · Do not store below -20°C or above 70°C. POS security inspections As a PCI-DSS requirement, recurrent POS security inspections are vital for the safety and well-being of your business. You need to run periodic audits on your POS devices and check whether they've been tampered with to prevent any data loss. If your device is lost or stolen, or you've detected any tampering with it, send an email to myPOS Customer Support at help@mypos.com and ciso@mypos.com in CC. To find out more about how to keep your device safe and protected, take a look at our detailed FAQs on our website titled "POS device security inspections by merchants". 14 15 Common fault process If the proposed solutions can't solve the problem or you have other questions, please contact our Customer Support. Category Power On/Off Fault Unable to power the terminal Card read failure Card read error PIN pad/touchscreen display issue 16 No response Reason No battery Solution Connect AC power AC power supply is not plugged in well Check if the AC power plug is damaged or plugged in correctly Dirt on the magnetic card reader Place a piece of semi-hard cardboard and drag several times to wipe away the dirt from the head Magnetic card is dirty or demagnetised Remove the dirt off the magnetic card. If the card is defective, it should be replaced by the issuer bank Card is swiped the wrong way Device's operating system has crashed Pay attention to the direction of the magnetic reader and swipe the card with even speed Unplug power supply and battery, turn off the terminal and restart new level of prestige with myPOS Platinum business cards Choose premium features that suit your business needs We retain the right to modify the Welcome Guide and improve the sufficiency and integrity of information contained therein of which you will be notified accordingly. We shall not be held liable for the adverse effect of using the product without strictly following the guidelines in this Welcome Guide. www.mypos.com | help@mypos.com Learn more at: mypos.com/en/business-card 19 myPOS online payment tools Take payments online, by phone, email or SMS - just by having a myPOS account! Accept payments 24/7 Let customers from around the world pay however they prefer, in different currencies and even while you sleep. Your business never closes with online payments. Keep track of every payment Get detailed reports for every sale in your myPOS account and monitor transactions on the go with our free mobile app available for Android and iOS. No subscription costs All online solutions come for free with every myPOS account. You pay a transaction fee only when you get paid with no setup fees or separate contracts. Peace of mind We take security seriously with client-side encryption, data tokenisation and PCI DSS compliance. Not sure what we are talking about? That's ok, it's our job Instant settlement Accepted funds are credited instantly to your myPOS merchant account without any monthly fees. 20 myPOS Online Create your free online shop and start selling everywhere Shopping Cart Integrations Start accepting payments at your e-commerce shop with our ready-to-use checkout plugins Payment Request Collect distant payments securely with Payment Request sent by email, text message or any other chat app PAY WWW PayButton & PayLink Use PayButton and PayLink to sell products and services online, even over email or SMS MO/TO Virtual Terminal Get paid over email or phone with MO/TO Virtual Terminal Refer a business to myPOS and get £30 each! You already know how myPOS helps your business grow. Share your experience, help others benefit from the myPOS payment solution and you will earn £30 for every successful referral as a thank you from us! Once the new business buys a device through your referral link, from the myPOS Online shop, activates it and has been with myPOS for 30 days, you'll receive your reward straight in your myPOS merchant account. 123 Visit the "Refer a business" menu in your myPOS account Send your unique referral link to other businesses. Get a bonus for every successful referral! *Referral bonus and discount vary based on country and currency of purchase. Extend the warranty of your myPOS device You may have already purchased your device, but it's not too late to extend its warranty for a fraction of its price and get peace of mind for your business in the long run. 1 Log into your myPOS account 2 3 Navigate to the POS Devices menu Select your device, navigate to Warranty end date and choose Buy new 4+2 +1 Select the time frame of the extended warranty 1 or 2 years 22 Helps my business grow mypos.com/welcome
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