The LED light bulb controlled by my dimmer is flickering - Sinope Support
Installation Guide for sinope models including: DM2550ZB, DM2550ZB Smart Adaptive Phase Dimmer, Smart Adaptive Phase Dimmer, Adaptive Phase Dimmer, Phase Dimmer, Dimmer
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DocumentDocumentDM2550ZB Installation Guide Smart Adaptive Phase Dimmer zigbee 3.0 Warnings The installation of this dimmer must be performed by a certified electrician and comply with the national and local electrical codes and regulations. YOUR SMART DIMMER DM2550ZB Press once to turn ON the light. Hold down the button to increase the intensity. Press twice to turn on the light at maximum intensity. Press once to turn OFF the light. Hold down the button to decrease the intensity. Indicator light Light turned ON = Blue Light turned OFF = Amber The indicator intensity can be changed from Neviweb and some compatible Zigbee gateways. CAUTION! To reduce the risk of overheating and possible damage to another device, do not install to control an outlet, a motor or a transformer. This dimmer requires a neutral wire. If your electrical box does not have a neutral wire, you can either add one or install the dimmer at a different location. SINGLE POLE WIRING DIAGRAM Electrical Panel Load DM2550ZB White (neutral) Black (line) Blue (3-way) Red (load) 3-WAY WIRING DIAGRAM Electrical Panel Load Single Pole switch Line Load DM2550ZB White (neutral) Black (line) Blue (3-way) Red (load) INSTALL YOUR DIMMER 1 Make sure that the breaker for your switch is OFF at the main electrical panel then remove the old switch. load line Neutral (white) red line load white black blue 2 Use the provided connectors to connect the wires as follows: Red Black White Blue Load Line Neutral None* Neutral (white ) *Note: For a single pole installation, do not remove the label on the blue wire. For a 3-way installation, see the 3-way wiring diagram section above. 3 Use the provided screws to secure the dimmer to the electrical box. Then, place the wall plate. 4 Power up the dimmer. Make sure to firmly tighten the wire connectors for a secure connection. A loose connection can be a fire hazard. Special CO/ALR solderless connectors must be used when connecting with aluminum conductors. ADD YOUR DIMMER TO THE GT130 GATEWAY AND NEVIWEB 1 If you do not have an account yet, download the Neviweb app for iOS or Android to open an account and add your device. 2 Tap the then select "Add Device" 3 Follow the steps of the Installation Wizard CONNECT YOUR DIMMER TO THE GT130 GATEWAY OR A COMPATIBLE ZIGBEE SYSTEM 1 Initiate the connectivity session by pressing the RF signal button on the GT130 gateway. The indicator light will start flashing. Compatible Zigbee gateway: refer to the installation guide for the latter. 2 Connect your dimmer to the gateway by pressing simultaneously the two dimmer buttons for 1 second. The indicator flashes blue = Connecting The indicator turns green = Connected If the connectivity fails, the indicator will turn red. Refer to our Website to troubleshoot the unit. After a few seconds, the indicator changes color depending on the dimmer status. (Turned ON = blue, Turned OFF = amber) 3 Connect all your dimmers the same way, by going to the next closest dimmer. 3rd 1st 2nd Hub 4 When all your devices are connected, close the connectivity session of your GT130 gateway or your compatible Zigbee gateway. DISCONNECT YOUR DIMMER FROM THE GT130 GATEWAY OR A COMPATIBLE ZIGBEE SYSTEM To disconnect your dimmer from the GT130 gateway or a compatible Zigbee system, press the 2 buttons of the dimmer simultaneously for 10 seconds. TROUBLESHOOTING LED bulbs flicker at low intensity The minimum dimming light intensity can be adjusted in the Neviweb app to prevent the LED bulbs from flickering. See the following link for more information: https://support.sinopetech.com/en/1.2.3.2.1/ Bulbs flicker at low and high intensity The DM2550ZB dimmer is configured in reverse phase by default to ensure more compatibility with most LED, incandescent and halogen bulbs. If a flickering problem persists, it is possible to change the control mode in the dimmer settings on the Neviweb app. TECHNICAL SPECIFICATIONS: Operating voltage: 120 Vac, 60 Hz Operation temp.: 0 °C to 40 °C (32 °F to 104 °F) Storage: -20 °C to 50 °C (-4 °F to 122 °F) Standard UL: Conforms to ANSI/UL Std. 1472 Standard CSA: Certified to CAN/CSA Std. C22.2#184.1 PROVIDED CONNECTORS SPECIFICATIONS: Stripping length: 16 mm 16 mm Wires: 22-10 AWG, Cu Combinations: Max. 2 #12 & 2 #14, Min. 3 #20 Sol. MAXIMUM LOAD PER DIMMER FOR A SINGLE OR A MULTI-GANG INSTALLATION: Single installation Multi-gang (2 units) Multi-gang (3 units) Incandescent Lamp 600 W 500 W 400 W Halogen Lamp 600 W 500 W 400 W Dimmable LED 150 W 150 W 150 W Protocol: Zigbee 3.0 Frequency: 2.4 GHz Transmission power: +20 dBm Receiver sensitivity: -108 dBm Transmitter Module IC: 22394-ZBM1501 / FCC ID:2AK2T-ZBM1501 This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device does not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 3-year limited warranty SINOPE TECHNOLOGIES INC. warrants the components of their products against defects in material and workmanship for a 3-year period from the date of purchase, under normal use and service, when proof of purchase of such is provided to the manufacturer. This warranty does not cover any transportation costs that may be incurred by the consumer. Nor does it cover a product that has been improperly installed, misused or accidentally damaged. The obligation of SINOPÉ TECHNOLOGIES INC., under the terms of this warranty, will be to supply a new unit and this releases the manufacturer from paying the installation costs or other secondary charges linked to replacing the unit or the components. Neviweb® is a registered trademark of Sinopé Technologies Inc. in Canada and the United States. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. 660-2132-0001-C For more information, visit our Website: