usbconnect.usboiler.net
Instruction Manual for USBBluetoothConnect models including: CST111639, 2A9E3-CST111639, 2A9E3CST111639, Bluetooth Adaptor Box 3, Bluetooth Adaptor, Box 3
Burnham Holdings Engineering Company, LLC CST111639 USB-Connect smart phone application 2A9E3-CST111639 2A9E3CST111639 cst111639
File Info : application/pdf, 22 Pages, 2.21MB
DocumentDocumentInstruction Manual Manual Contents Page · Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 · App Download . . . . . . . . . . . . . . . . . . . . . . . . . .4 · Connecting Bluetooth Adaptor . . . . . . . . . . . .5 · App Connection . . . . . . . . . . . . . . . . . . . . . . . . .7 Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 · On Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 · Remote Support . . . . . . . . . . . . . . . . . . . . . . . .9 Commissioning/Setup . . . . . . . . . . . . . . . . . . . . . . .10 · Startup Wizard . . . . . . . . . . . . . . . . . . . . . . . . .10 · Adjust Menus . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 · Troubleshooting Wizard . . . . . . . . . . . . . . . . .12 · Alarm Menus . . . . . . . . . . . . . . . . . . . . . . . . . .13 Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 · Service Wizard . . . . . . . . . . . . . . . . . . . . . . . . .14 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 · Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Bluetooth Adaptor Update . . . . . . . . . . . . . . . . . . .16 Alta Control Updates . . . . . . . . . . . . . . . . . . . . . . . .17 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 · Specifications . . . . . . . . . . . . . . . . . . . . . . . . .18 · Repair Parts . . . . . . . . . . . . . . . . . . . . . . . . . . .19 · Troubleshooting Tips . . . . . . . . . . . . . . . . . .20 ! DANGER Before making any setting changes, installing or servicing this boiler, follow all instructions including DANGER, WARNING, CAUTION, and NOTICE hazard notifications found in boiler Installation, Operating and Service Instructions provided with boiler and available through USB Connect app. NOTICE: Only use the Bluetooth Adaptor while on site. Never leave the Bluetooth Adaptor on site and connected to boiler. Need help or have a question? Contact Customer Support at (717) 397-4705 111679-03 - 6/23 Introduction USB-Connect is a commissioning, diagnostic and service tool consisting of a Bluetooth Adaptor and mobile device app. The app communicates with any U.S. Boiler condensing boiler. USB-Connect is a local service tool with portal data collection and live streaming to enable remote support. Included with the Bluetooth Adaptor: USB-Connect Bluetooth Adaptor Cable 1, RJ12 Straight Cable, 36-inch, Silver For Alta Boiler Cable 2, RJ45 Split Cable, 24-inch, Black For Sage Controller Equipped Boiler Cable 3, RJ45 Straight Cable, 36-inch, Blue For Direct Connection to Sage Controller 111640-01, Sage J3 Terminals to RJ45 Interface Board, For Direct Connection to Sage Controller Compatible Devices: Apple device, an iPhone or iPad, running iOS version 13 or newer. Android device, mobile phone or tablet, running Android version 10 or newer. Compatible Boilers: Alpine, Alta, AltaC, Aspen, AspenC, K2WT, K2WTC, K2FT, XC. 2 111679-03 - 6/23 Introduction (continued) USB-Connect Features: · Bluetooth Adaptor connects boiler to USBConnect App. · English and Spanish Language. · Start-up, Troubleshoot and Service Wizards. · Data logs, Service & status reports sent to cloud. · Alta Boiler Control firmware updates. Portal Features: · Stores reports, data logs, site photos and alarm history. · Real-time remote monitoring when signal available. Cellular or Wi-Fi Connection (When Available) Secure AWS Server US Boiler Modulating Condensing Boiler USB-Connect Bluetooth Adaptor Remote Monitoring And Support 111679-03 - 6/23 3 Getting Started Step 1: Install App IOS Go to App store Android Go to Play store Download USB-Connect Download USB-Connect Step 2: Create User Account Fill out profile and review and accept Terms and Conditions, Privacy Policy: Existing User select Sign In: 4 111679-03 - 6/23 Getting Started (continued) Step 3: Connect Bluetooth Adaptor Alta models (all) Alpine (shown), Aspen & K2 (+K2FT) CABLE 1 RJ12 Straight Cable, 36-inch, Silver For Alta Boiler CABLE 2 RJ45 Split Cable, 111662-01 24-inch, Black For Sage Controller Equipped Boiler Direct to Sage Controller (req . K2WT, XC) CABLE 3 RJ45 Straight Cable, 36-inch, Blue, plus Sage J3 Terminals to RJ45 Interface Board 111640-01, For Direct Connection to Sage Controller 111679-03 - 6/23 5 Getting Started (continued) Step 4: Using App Launch App Before opening the App, connect Bluetooth Adaptor and wait for LED light to turn solid green. Demo Mode When not near a boiler or Bluetooth Adaptor a user may view an Alta Boiler Demonstrator Mode to review available options, manuals, and alarm descriptions. If having trouble connecting, see Appendix, Specification for Bluetooth Adaptor LED blink codes and Troubleshooting Tips. 6 111679-03 - 6/23 Getting Started (continued) Step 5: Sign into USB-Connect Web Portal After you have completed your profile using the USB-Connect App, U.S. Boiler customer service will send you an invitation to sign into the web portal where you can view status, service reports and live data when a cell signal is available. Web Portal usbconnect .usboiler .net If you do not receive an invitation email, call customer service at (717) 397-4701. 111679-03 - 6/23 7 Monitoring On Site Home screen provides water temperatures supplied to and returning from heating elements and faucets. At a glance the user is aware of the current demands and burner status. Additional information is available from Main Data, Controller Status, Input/Output Status, as well as Zone Panel Status and Sequencer Status when used. 8 111679-03 - 6/23 Monitoring (continued) Remote Support App offers reports, site photos and data logging to document boiler performance and aid remote support. Reports, site photos, and logs may be email and/or stored on devices as pdf or csv files. All files are archived at portal. Status Report Current boiler status, "snapshot". Service Report Status, cycle & alarm history and actions taken. Data Logging Data is sorted while Bluetooth adaptor is connected. 111679-03 - 6/23 9 Commissioning/Setup Start Up Wizard is provided to walk users through most common setup tasks. Start-up Wizard collects instructions, status, and key parameter adjustment together to allow required actions to be as easy and successful as possible. 10 111679-03 - 6/23 Commissioning/Setup (continued) Adjust menus provide opportunity to adjust advanced settings. Each setting is provided with adjustable range and detailed explanation. 111679-03 - 6/23 11 Troubleshooting Troubleshooting Wizard is provided to walk users through solving common issues. Troubleshooting Wizard collects instructions, status, and key parameter adjustment together to allow contractors to investigate efficiently, step by step. 12 111679-03 - 6/23 Troubleshooting (continued) Active Alarm provide detailed explanation, possible cause and solution to every alarm. 111679-03 - 6/23 13 Service Service Wizard is provided to walk users through most common service tasks. Service Wizard provides instructions to allow required actions to be as easy and successful completed. 14 111679-03 - 6/23 Resources Manuals are provided to ensure the user always has complete and the latest information. Note: Download the manual to ensure it is available when there is no cell service and to enable zooming. 111679-03 - 6/23 15 Bluetooth Adaptor Update When new Bluetooth Adaptor firmware versions are available, the user will be alerted with an option to download the new firmware. Select "Ok" and allow the firmware download to complete. After download is complete disconnect and then reconnect Bluetooth Adaptor power and close App and reopen once Bluetooth Adaptor LED is solid green. New Bluetooth Adaptor Firmware Update Indication 16 111679-03 - 6/23 Alta Control Updates The latest Alta Controller firmware and default parameters are made available to the App. When necessary Alta Controller Firmware or default parameters may be downloaded in the field. 111679-03 - 6/23 17 Appendix Specifications Power 24 VDC via DC Barrel Jack: -Power supply: AC 100-240V, 50/60Hz input, DC 24V 0.3A output 24 VDC via RJ12: -Power supply: DC 24V 0.04A input 24 VAC via RJ45: -Power supply: AC TBD input Bluetooth Adaptor Blink Codes - Initial Power Up Environmental and Regulatory: - Model: USB-Connect - Hardware Version: E2 - Environmental protection: IP10 (Nema 1) - Flammability: UL94-V0 - Working humidity range: 0-95% (non- condensing) - Working temperature range: -50oF - 104oF (10oC to 40oC) LED Off Light Blue Yellow Purple Description No power connected Initializing Device Firmware Upgrade (DFU) Mode is active (waiting for update file) DFU Mode is active (receiving update file) Bluetooth Adaptor Blink Codes - Running Mode LED Modbus Connection between Boiler to Adaptor Status Description (Shown in 1st 1/2 second) Green Boiler to Adaptor Communication Detected Red Boiler to Adaptor Communication NOT Detected LED Bluetooth Connection between Adaptor to Smart Devise Status Description (Shown in 2nd 1/2 second) Blue Bluetooth Connection between Adaptor to Smart Device Off No Bluetooth Connection between Adaptor to Smart Device For example: "Green-Blue" Modbus and Bluetooth communicating. 18 111679-03 - 6/23 Appendix (continued) FCC Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. 111679-03 - 6/23 19 Appendix (continued) IC Statement This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1. L'appareil ne doit pas produire de brouillage; 2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps. 20 111679-03 - 6/23 Appendix (continued) Repair Parts 1. USB-Connect Bluetooth Adaptor Kit---------------------------------------------------US Boiler P/N: 111667-01 US-Connect Bluetooth Adaptor (Portable Tool, Connects USB-Connect App and Portal to: Alpine, Alta, AltaC, Aspen, AspenC, K2WT, K2WTC, K2FT, XC.); Carry case, information card; CST Sage Controller J3 Terminals to RJ45 Interface Board (111640-01); Cable 1, RJ12 Straight Cable; Cable 2, RJ45 Split Cable; Cable 3, RJ45 Straight Cable. 2. Connected Service Tool Sage J3 Terminals to RJ45 Interface Board--------US Boiler P/N: 111640-01 Connected Service Tool Interface Board, used to connect Sage Controller J3 screw terminals to Bluetooth Adaptor or Remote Monitoring System using an ethernet cable. 3. Cable 1, RJ12 Straight Cable-----------------------------------------------------------Show Me Cables P/N: 15-302-003S Standard RJ12 Line Cord, 24AWG, stranded copper conductors, 6 conductors, straight through, PVC jacket, Silver, Standard Boot, 36-inch length. 4. Cable 2, RJ45 Split Cable----------------------------------------------------------------US Boiler P/N: 111662-01 Custom cable has two RJ45 connections on one end and single RJ45 on opposite end. Used to connect Bluetooth Adaptor to Sage equipped boiler's Boiler to Boiler and Enviracom RJ45 connections, Black, Standard Boots, 24-inch length. 5. Cable 3, RJ45 Straight Cable------------------------------------------------------------Show Me Cables P/N: 530-03 BL Standard Cat5e Ethernet Patch Cable, 24AWG, stranded copper conductors, 8 conductors, straight through, PVC jacket, Blue, Standard Boot, 36-inch length. 111679-03 - 6/23 21 Appendix (continued) Troubleshooting Tips Indication App Will Not Accept New User Account Bluetooth Adaptor LED is OFF Bluetooth Adaptor LED is flashing Red Erratic number updates or bad data App will not connect App will not connect to Sage Controller Possible Cause Cell signal not available. Cables not connected properly. Wrong Cable. Boiler is not powered. Sage Control Fail to Connect. Failed Cable or connection. Bad connection. Bad connection. More than one (1) Bluetooth Adaptor is powered. Failed to close & reopen App after connection to different Bluetooth Adaptor. Sage Controller greater than 10 years old. Sage Controller with multiple boilers in a peer-to-peer network. Corrective Action App requires a cell signal to accept a new user profile. User can log in without cell signal after initial acceptance. Sage Controller: Cable 2, connections to boiler are reverse. Switch RJ45 connections, see page 5. Alta Controller: Cable 1 is not connected. Cable 1 is connected to the Bluetooth Adaptor center connection, should be to the right side connection, see page 5. Cable 1, 2 and 3 must be "straight through" cables. Power up boiler. Sage Slave Address is not set to 1, Panasonic Status screen should show "Boiler 1". If not, go to Panasonic display/Adjust Menu/Sequencer Slave and adjust Boiler Address to 1. Cycle power to Bluetooth adaptor. Wiring to Boiler RJ45 boiler connection are disconnected. To fix this use: "CST Sage J3 Terminals to RJ45 Interface Board", PN: 111640-01, see page 5. Check cables and cable connections. Replace cables if necessary. Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor LED has turned green. Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor LED has turned green. App can only connect to one Bluetooth Adaptor. When more than one (1) are available the App will connect to neither. When two Bluetooth Adaptors are on site, close App and reopen when connecting to next Bluetooth Adaptor. Sage controllers older than 2012 (revision 1967, 3212 and 3220) are not compatible with the App. When connecting boilers arranged in Sage Controller equipped Boiler peer-to-peer network the Sequencer Master must be disabled. To keep the Sequence Master enabled, connect the CST directly to the Sage Controller using "CST Sage J3 Terminals to RJ45 Interface Board", PN: 111640-01, (see page 5) and MB1 terminals. Alta Controller does not have this issue. 22 111679-03 - 6/23