Manuals+

Witbe

Quality of Experience

INSTALLATION GUIDE

Witbox +

www.witbe.net

VERSION HISTORY

Date Version Person Comment(s)
01/03/23 V1 - -

TABLE OF CONTENTS

  1. INTRODUCTION

    • Packing content
    • Prerequisites

  2. RACK INSTALLATION

    • Witbox+ rack installation
      • Single Witbox+ configuration
      • Dual Witbox+ configuration
    • Power Controller rack installation
      • Single Power controller configuration
      • Dual Power Controller configuration

  3. HARDWARE SETUP

    • STBs Configuration
      • Connect the Witbox to power and network
      • Connect your STB to the Witbox+
      • Add STB power control
    • Mobiles Configuration
      • Connect the Witbox+ to power and network
      • Connect your Mobile to the Witbox+
    • Access your device and validate the setup

  4. THE WITBOX SCREEN

  5. WITBOX+ FIRST BOOT & TROUBLESHOOTING

    • Witbox expected first boot behavior
    • Troubleshooting
      • IP issue
      • Hub Connection issue
      • STB Control issue

I. INTRODUCTION

Illustration of the Witbox+ device, a silver rectangular unit with ports and a small screen, labeled 'Witbe | Witbox+'.

This documentation presents the steps to perform in order to install the Witbox+ and its STB or mobile devices. For detailed technical requirements of the Witbox+, refer to the dedicated page 'Robot Hardware Technical requirements'.

1. PACKING CONTENT

The Witbox box contains:

  • 1x Witbox+
  • 1x red Ethernet cable for Witbox+ network access
  • 1x power cord for the Witbox+ power adapter
  • 2 x long brackets
  • 1 x short bracket (dual Witbox+)

If you want to connect STB(s), the accessories box also includes:

  • 1 x HDMI cable per STB
  • 1x IR blaster per STB
  • 1x IR blaster sticker per STB

The accessories box also includes, for Power Controller:

  • 1 x Power controller (4 ports)
  • 1 x blue Ethernet cable
  • 1 x power cord for the power controller
  • 4 x IEC 320 multi

Additional brackets may be included:

  • 2 x long brackets
  • 1 x junction bracket (dual power controller)

If you want to connect mobile(s), the accessories box also includes:

  • 1 x USB Controller (4 ports)
  • 1 x USB-C Cables per mobile device
  • 1x white Ethernet cable for Witbox+ connection to USB Controller

1. PREREQUISITES

  • Have the devices ready:
    • Have the STBs ready, connected, and provisioned on the customer backend.
    • Have the mobile devices ready; configure your iOS, configure your Android, and install your application on the mobile devices.
  • The Witbox+ will be configured in DHCP on its "Network" port. It only requires valid Internet access to reach its Hub Cloud. The Witbox connection requires an outbound HTTPS connection – a standard & simple Internet access.

II. RACK INSTALLATION

A. WITBOX+ RACK INSTALLATION

If you have a single Witbox+, proceed to rack installation section 2.1.1.

If you have a dual Witbox+, proceed to rack installation section 2.1.2.

1. SINGLE WITBOX+ CONFIGURATION

Diagram showing Witbox+ mounting brackets being attached to the device.

Step 1: Place the brackets next to the Witbox+.

Step 2: Use the screws (WP1) to fix the brackets.

Diagram showing the Witbox+ with attached brackets being mounted into a rack.

Step 3: Place the Witbox+ at the right location on the rack.

Step 4: Use the screws to fix it.

Your Witbox+ is ready to be connected to the devices.

2. DUAL WITBOX+ CONFIGURATION

Diagram showing two Witbox+ units being prepared for assembly.

Step 1: Take one Witbox+ and place the screws (WP2) on its right side facing front.

Step 2: Assemble it to the other Witbox+.

Diagram showing the two assembled Witbox+ units being aligned and brackets attached.

Step 3: Adjust the Witboxes to ensure they are properly aligned.

Step 4: Place the brackets on the side of the assembly.

Diagram showing the dual Witbox+ assembly being mounted into a rack.

Step 5: With the right screws (WP1), fix the brackets.

Step 6: Place the assembly at the right location on the rack.

Step 7: Fix it with the screws.

Your dual Witbox+ is ready to be connected to the devices.

B. POWER CONTROLLER RACK INSTALLATION

If you have a single Witbox+, proceed to power controller rack installation section 2.2.1.

If you have a dual Witbox+, proceed to power controller rack installation section 2.2.2.

1. SINGLE POWER CONTROLLER CONFIGURATION

Diagram showing Power Controller mounting brackets being attached to the device.

Step 1: Place the brackets next to the power controller.

Step 2: Fix them with the screws (IP1).

Diagram showing the Power Controller with attached brackets being mounted into a rack.

Step 3: Place the Power Controller at the right position on the rack.

Step 4: Fix it with the screws.

Your Power Controller is ready to be connected to the Witbox+ and the devices.

2. DUAL POWER CONTROLLER CONFIGURATION

Diagram showing Power Controller mounting brackets being attached to each device.

Step 1: Place the brackets on the side of each Power Controller.

Step 2: Fix them with the screws (IP1).

Diagram showing two Power Controllers being joined with a junction bracket and mounted into a rack.

Step 3: Use the junction bracket to fix both power controllers together, and fix it with the screw (IP2).

Step 4: Place assembly at the right location on the rack.

Diagram showing the dual Power Controller assembly with brackets being secured in a rack.

Step 5: With the right screws fix the brackets.

Your Power controllers are ready to be connected to the Witbox+ and the devices.

III. HARDWARE SETUP

A. STBS CONFIGURATION

1. CONNECT THE WITBOX TO POWER AND NETWORK

Perform the following cabling:

  1. Connect the Witbox power supply to a power source ?. As soon as you plug it in, the Witbox automatically powers itself on.

Diagram showing the Witbox+ rear panel with ports labeled 'Power', 'USB', 'HDMI + IR', 'Network', 'Accessory 1', 'Accessory 2', 'Other'. A power cable is shown connecting to the 'Power' port.

Illustration of the STB#1 device.

Step 1: Power cable connection.

  1. Use the red cable to connect the Witbox "Network" Ethernet port to your network switch ?.

Diagram showing the Witbox+ rear panel with the red Ethernet cable connecting from the 'Network' port to an external switch (represented by lines).

Step 2: Ethernet connection.

2. CONNECT YOUR STB TO THE WITBOX+

Connect the HDMI output from your STB to the according HDMI port of the Witbox to allow the Witbox to access the video stream of your device.

Diagram showing the Witbox+ rear panel with ports labeled '1', '2', '3', '4' under 'HDMI + IR'. Cables labeled 'STB#2 HDMI', 'STB#3 HDMI', 'STB#4 HDMI' are shown connecting to these ports.

Illustration of STB#1 device.

Step 3: HDMI connection.

a) STB WITH IR REMOTE CONTROLS

Plug the IR blaster from the "IR" port of the Witbox to the front of the STB (where the IR LED is located). It is recommended to secure the blaster to the STB thanks to the supplied IR blaster sticker. This also reduces possible IR leaks.

Diagram showing the Witbox+ rear panel and STB#1. An IR blaster cable is shown connecting from the Witbox+ 'HDMI + IR' port to the STB#1 front panel.

Step 4: IR Blaster connection.

b) STB WITH BLUETOOTH REMOTE CONTROLS

No physical connection is needed; the Witbox will be paired to the STB using Workbench.

3. ADD STB POWER CONTROL

  1. Use the power cord to connect the Power Controller to a power source ?.

Diagram showing the Witbox+ and STB#1 connected to the Power Controller. The Power Controller front panel shows four output sockets (OUT4 to OUT1) and an input socket (IN) with a power switch. The back panel shows a network port.

Step 5: Power cable connection to Power Controller.

  1. Use the blue Ethernet cable to connect the Witbox "Accessory" Ethernet port to the Power Controller.

Diagram illustrating the connection: Blue Ethernet cable from Witbox+ 'Accessory 1' port to the Power Controller's network port.

Step 6: Ethernet connection between Witbox+ and Power Controller.

  1. Plug the power cable of the STB into the Power Controller.

Diagram showing power cables from STB#2, STB#3, and STB#4 connecting to the Power Controller's output sockets (OUT2, OUT3, OUT4 respectively). The Witbox+ is also shown connected.

Step 7: Power cable connection from STB to Power Controller.

B. MOBILES CONFIGURATION

1. CONNECT THE WITBOX+ TO POWER AND NETWORK

Perform the following cabling:

  1. Connect the Witbox+ power supply to a power source ?. As soon as you plug it in, the Witbox automatically powers itself on.

Diagram showing the Witbox+ rear panel with power cable connected.

Illustration of a device that appears to be a USB controller or similar hub.

Four mobile phone icons, each displaying the Witbe logo.

Step 1: Power cable connection.

  1. Use the red cable to connect the Witbox "Network" Ethernet port to your network switch ?.

Diagram showing the Witbox+ rear panel with the red Ethernet cable connecting from the 'Network' port to an external switch.

Step 2: Ethernet connection.

2. CONNECT YOUR MOBILE TO THE WITBOX+

Connect the USB-C cable from your Mobile to the proper USB port on the USB Controller.

Diagram showing the Witbox+ rear panel, a USB controller, and four mobile phones. USB-C cables are shown connecting from the mobile phones to the USB controller.

Step 3: USB cable connection from mobile to USB Controller.

Use the white cable to connect the USB Controller to the Witbox+ to allow the Witbox+ to access the video stream and control your mobile device.

Diagram showing the Witbox+ rear panel, USB controller, and four mobile phones. A white cable connects the USB controller to the Witbox+ 'USB' port.

Step 4: Ethernet connection between USB Controller and Witbox+.

Connect the USB Controller power supply to a power source.

Diagram showing the Witbox+ rear panel, USB controller, and four mobile phones. A power cable is shown connecting to the USB controller.

Step 5: USB Controller power cable connection.

C. ACCESS YOUR DEVICE AND VALIDATE THE SETUP

Thanks to the REC web, you can now directly access your device stream from any browser and validate the device.

IV. THE WITBOX SCREEN

Once plugged into a power source, the Witbox automatically powers itself on. After up to 30 seconds, the Witbox screen will turn on, displaying:

  • Date and time
  • Witbox name: may be used to find the Witbox or the STB in Workbench.
  • Hub connection status: The Witbox automatically registers to the Hub (requires simple Internet access – outbound HTTPS connection). If the Hub connection is not OK, please check your Internet access.
  • IP: Local IP that the Witbox automatically fetches with DHCP. If no IP is displayed, please check your network connectivity and DHCP availability.

V. WITBOX+ FIRST BOOT & TROUBLESHOOTING

This section details the expected behavior of the Witbox+ during first boot and what to do if it behaves differently.

A. WITBOX EXPECTED FIRST BOOT BEHAVIOR

The Witbox+ should take around 2 minutes to boot. The following screen will be displayed during the boot process:

Screenshot of the Witbox+ screen displaying 'Witbox is booting' with the Witbe logo.

The following screen will be displayed when the Witbox has booted and is properly connected to the Hub:

Screenshot of the Witbox+ screen displaying '17Jun22 10:02', 'Witbox-X101', 'Hub: OK (x101)', and 'IP: 198.51.100.0', with the Witbe logo.

If upgrade packages are available, the Witbox+ will automatically download and install them during first boot. The following screens can be displayed for a maximum of 15 minutes in total:

Sequence of screenshots showing upgrade progress: 'Witbox-X101 Upgrading salt DO NOT UNPLUG', 'Witbox-X101 Restarting salt DO NOT UNPLUG', 'Witbox-X101 Transferring: 42.0% DO NOT UNPLUG', 'Witbox-X101 Upgrading: 42.0% DO NOT UNPLUG'.

As written on the screen: NEVER unplug the Witbox during the whole upgrade process.

After the upgrade process, the Witbox+ will reboot and should return to the Hub: OK status.

B. TROUBLESHOOTING

If the Witbox+ does not boot and connect to the Hub, it may display the following errors.

If you encounter any of these screens, please contact the Witbe team for assistance.

1. IP ISSUE

  • Hub: OK

The Witbox+ is connected to the Hub but there is an error in the IP configuration.

Screenshot of the Witbox+ screen displaying '17Jun22 10:02', 'Witbox-X101', 'Hub: ~OK (x101)', and 'IP: 198.51.100.0'.

Make sure the network is configured in DHCP, for that:

  • Check the network cable ?.
  • Check the network is configured in DHCP, for example, plug your laptop on the same switch port and check it obtains an IP from the same LAN.

2. HUB CONNECTION ISSUE

  • Hub: KO

The Witbox+ has no connection to the Hub.

Screenshot of the Witbox+ screen displaying '17Jun22 10:02', 'Witbox-X101', 'Hub: KO (x101)', and 'IP: 198.51.100.0'.

  • BCK: OK

The Witbox+ has no connection to the Hub and is connected to Witbe Backup over the internet.

Screenshot of the Witbox+ screen displaying '17Jun22 10:02', 'Witbox-X101', 'BCK: OK (x101)', and 'IP: 198.51.100.0'.

  • Unset

The Hub configuration of the Witbox+ is incorrect.

Check internet access, for that:

  • Plug laptop on in Ethernet on the Ethernet port ?.
  • Disable wifi ?.
  • Check have internet access; you can try to access https://witbe.app.

3. STB CONTROL ISSUE

Make sure the STB is up and running and properly configured, for that:

  • Check the IR blaster is properly placed on the box ?.
  • Eventually restart the STB.

FCC WARNING

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the device and receiver.
  • Connect the device into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

The distance between user and products should be no less than 20cm.

Models: WITBOXPLUS01, 2A9UN-WITBOXPLUS01, 2A9UNWITBOXPLUS01, Witbox, Remote Control for Automated Testing and Channel Monitoring, Automated Testing and Channel Monitoring, Testing and Channel Monitoring, Channel Monitoring

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