User Guide for TOYOTA models including: FInance Full Service Lease, Full Service Lease, Service Lease, Lease
File Info : application/pdf, 9 Pages, 1.14MB
DocumentDocumentFULL-SERVICE LEASE Driver's Guide CONTENTS 1 Introduction 2 Vehicle servicing and repairs 2.1 Booking your vehicle in for a service 2.2 Vehicle care between services 3 Tyres 4 Batteries 5 Toyota Finance roadside assist 6 Fuel and oil 7 Vehicle registration 8 Comprehensive Motor Vehicle Insurance 9 Toyota Connected Services 10 Traffic fines and infringements 11 Maintenance/servicing and tyre inclusions 12 Vehicle returns 12.1 Final inspection 13 Fair Wear & Tear guidelines 1. INTRODUCTION 3 Welcome to Toyota Finance 4 At Toyota Finance, we are committed to delivering first-class customer service and ensuring your vehicle meets all of your 4 requirements. As part of our commitment to you, we have prepared this driver's guide, which provides an overview of 5 the services included in your Full-Service Lease. 6 Please note, not all services in the guide may apply to your 7 Full-Service Lease. If you have any questions regarding your vehicle or what services are included in your contract please 7 contact us on 1800 281 123. 8 We hope you enjoy your motoring experience. 10 11 11 Driver's quick reference table 12 Please refer to your contract information for information on what items are covered in your Full-Service Lease. 13 Toyota Finance Customer Service 1800 281 123 14 Toyota Insurance Claims 1300 622 302 (Option 2) 14 Roadside assist 15 1800 817 683 (Option 1) Maintenance authorisations 1300 888 871 Tyre authorisations 1300 888 871 Tyre outlets Bob Jane T-Marts Beaurepairs Goodyear Bridgestone mycar Tyre & Auto 132 625 132 381 132 343 131 229 1300 772 579 2 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 3 2. VEHICLE SERVICING AND MECHANICAL REPAIRS Toyota Finance has established an approved repairer network for your vehicle servicing and repairs. This ensures quality workmanship and the preservation of your vehicle warranty for the term of your contract. Your vehicle can be serviced or repaired by any Toyota dealer across Australia. 2.1 Booking your vehicle in for a service If servicing and maintenance are included in your Full-Service Lease, you will need to advise the Toyota dealer service centre that your vehicle is managed by Toyota Finance. You must do this prior to the commencement of any work. We recommend you call the Toyota dealer service centre two weeks prior to your vehicle service to make a booking at a convenient time. Advise them that your vehicle is managed by Toyota Finance. The Toyota dealer service centre will then contact our Repair Authorisation Centre to obtain approval to work on your vehicle. Your Toyota dealer service centre may offer a concierge service. If this is not available, most offer a courtesy drop off service to central business locations, bus and train stations. When you book your vehicle in for a service, ask them about their courtesy drop off service. 2.2 Vehicle care between services To ensure the preservation of your vehicle for the term of your lease, we recommend regularly checking the following: · Tyre pressures. · Vehicle fluids and oils. We recommend that you keep your vehicle clean but avoid automatic car washes as they tend to scratch the paintwork. All accident damage should be immediately attended to in order to avoid rust development. 4 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 5 3. TYRES If your Full-Service Lease includes tyres, when your vehicle needs replacement tyres, a puncture repair or a wheel alignment, please take your vehicle to one of our approved tyre repairers listed. The tyre outlet will need to obtain approval from our Repair Authorisation Centre on 1300 888 871, prior to the commencement of any work on your vehicle. We recommend that the replacement tyres should be the same make and specification as those originally fitted by Toyota. The tyre outlets we recommend: call 132 625 call 131 229 call 1300 772 579 call 132 381 call 132 343 4. BATTERIES Most batteries are covered by the manufacturer's warranty for the first 12 months. Should your battery fail, please call Toyota Finance roadside assist on 1800 817 683. 5. TOYOTA FINANCE ROADSIDE ASSIST If your Full-Service Lease includes Toyota Finance roadside assist, this service is available 24 hours a day, 365 days a year and can be contacted via the toll free number 1800 817 683. In the event of a vehicle breakdown If your vehicle breaks down, it may be useful to have the following information on hand for your roadside assist operator: · Your vehicle registration number. · Your name. · Details of your breakdown location, including the street name and number, the nearest cross street(s) or landmark. · Whether you are on the road or off the road and the direction that you were travelling in. · The nature of the breakdown (describe it as best you can). · A contact phone number (if available). 6 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 7 6. FUEL AND OIL If your Full-Service Lease contract includes a fuel card, Toyota Finance will send your fuel card within 5 working days of your vehicle being collected. Each time you use your card, please provide the service station attendant with an accurate and current odometer reading. This assists us in providing accurate reporting. If your fuel card is lost or stolen, please contact us directly during business hours on 1800 281 123. Persons driving without a current driver's licence or exceeding the prescribed alcohol limit are uninsured and if involved in an accident could be held personally liable for all costs incurred as a result of the accident. This may include third party personal injury and any property damage or associated costs. Please refer to your lease agreement for any applicable insurance exclusions. 8 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 9 7. VEHICLE REGISTRATION Should you receive the registration renewal notice, it is important that you promptly forward this to Toyota Finance for payment. Please send to Locked Bag 980, Milsons Point NSW, 1565. Selected states require hybrid and electric vehicle stickers to be displayed on vehicles. As the authorised custodian of the vehicle, it is your responsibility to ensure the vehicle is registered at all times. 8. COMPREHENSIVE MOTOR VEHICLE INSURANCE Your vehicle will be insured for the life of your Full-Service Lease. If you have any questions regarding your coverage or if you wish to make a claim, please contact Toyota Insurance Claims on 1300 622 302. 9. TOYOTA CONNECTED SERVICES If your Full-Service Lease includes subscription to Toyota Connected Services, this will be set up for you by the dealership when you take delivery of your vehicle. If you have any queries, please contact us on 1800 869 682 or email connected.equiries@toyota.com.au 10 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 11 10. TRAFFIC FINES AND INFRINGEMENTS You are responsible for all traffic toll notices, fines and infringements incurred while driving your vehicle. If you lend your vehicle to a colleague or family member, we recommend that you record the date and time that you lent the vehicle, as you may be held liable for any traffic infringements or fines that they incur. All traffic infringements or fines received by Toyota Finance will be forwarded to you for payment. 11. MAINTENANCE/SERVICING AND TYRE INCLUSIONS Your Full-Service Lease includes servicing and maintenance. Toyota Finance will pay for all scheduled services (excluding interim servicing) in accordance with the manufacturer's handbook, together with corrective mechanical repairs and maintenance necessary to keep the vehicle in good working order. Tyres may also be included as part of your Full-Service Lease. Additional repairs, replacements, or adjustments due to damage or misuse is not covered in your lease. 12 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 13 12. VEHICLE RETURN When your vehicle is due for return, please ensure the following: 1. The vehicle is returned to a Toyota dealership (please contact Toyota Finance for alternative options if this is not possible). 2. You return all sets of keys/security pads with your vehicle. 3. The vehicle service book and logbooks are left in the glove box of the vehicle. 4. Any accessories that are part of your Full-Service Lease and have been fitted to the vehicle. 5. Your E-Tag has been removed. 6. The vehicle is clean, both inside and out. 12.1 Final inspection A final inspection will be carried out on your vehicle once it is returned to us. It will be assessed against the pre-agreed Toyota Finance Fair Wear and Tear guidelines. 13. FAIR WEAR AND TEAR GUIDELINES Toyota Finance's Fair Wear and Tear guidelines are published on our website toyota.com.au/full-service-lease/fair-wear-and-tear-guide. These guidelines outline what is acceptable fair wear and tear regarding the use of your vehicle and its age and contracted kilometres. We recommend you download a copy and familiarise yourself with them. If you require a copy or have any questions, please do not hesitate to contact us on 1800 281 123. 14 toyota.com.au/car-finance/full-service-lease FULL-SERVICE LEASE DRIVER'S GUIDE 15 Contact us toyota.com.au/car-finance/full-service-lease 1800 281 123 The information provided by Toyota Finance Australia Limited ABN 48 002 435 181, Australian Credit Licence 392536, on this brochure is of a general nature and for your information only. Nothing on this brochure constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any product or service featured on this brochure, Toyota Finance recommends that you seek independent professional advice about that product or service, such as from your accountant, taxation or financial adviser or lawyer, who can advise you about your personal circumstances and what would be suitable for you. TFA308 (10/23)