Samsung MS20A3010A Microwave Oven User Manual

Safety Instructions

IMPORTANT SAFETY INSTRUCTIONS

READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

WARNING: If the door or door seals are damaged, the oven must not be operated until it has been repaired by a competent person.

WARNING: It is hazardous for anyone other than a competent person to carry out any service or repair operation that involves the removal of a cover which gives protection against exposure to microwave energy.

WARNING: Liquids and other foods must not be heated in sealed containers since they are liable to explode.

WARNING: Only allow children to use the oven without supervision when adequate instructions have been given so that the child is able to use the oven in a safe way and understands the hazards of improper use.

This appliance is intended to be used in household only and it is not intended to be used such as:

Only use utensils that are suitable for use in microwave ovens. When heating food in plastic or paper containers, keep an eye on the oven due to the possibility of ignition. The microwave oven is intended for heating food and beverages. Drying of food or clothing and heating of warming pads, slippers, sponges, damp cloth and similar may lead to risk of injury, ignition or fire. If smoke is observed (emitted), switch off or unplug the appliance and keep the door closed in order to stifle any flames. Microwave heating of beverages can result in delayed eruptive boiling, therefore care must be taken when handling the container. The contents of feeding bottles and baby food jars shall be stirred or shaken and the temperature checked before consumption, in order to avoid burns. Eggs in their shell and whole hard-boiled eggs should not be heated in microwave ovens since they may explode, even after microwave heating has ended. The oven should be cleaned regularly and any food deposits removed.

Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation. The microwave oven is intended to be used on the counter top (freestanding) use only, the microwave oven shall not be placed in a cabinet. Metallic containers for food and beverages are not allowed during microwave cooking. The care should be taken not to displace the turntable when removing containers from the appliance. The appliance shall not be cleaned with a steam cleaner. The appliance should not be cleaned with a water jet. The appliance is not intended for installing in road vehicles, caravans and similar vehicles etc. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. This oven should be positioned proper direction and height permitting easy access to cavity and control area. Before using the oven first time, oven should be operated with the water during 10 minute and then used. If the oven generates a strange noise, a burning smell, or smoke is emitted, unplug the power plug immediately and contact your nearest service center. The microwave oven has to be positioned so that plug is accessible.

General safety

Microwave warning

Microwave heating of beverages may result in delayed eruptive boiling; always use caution when handling the container. Always allow beverages to stand at least 20 seconds before handling. If necessary, stir during heating. Always stir after heating. In the event of scalding, follow these First Aid instructions:

  1. Immerse the scalded area in cold water for at least 10 minutes.
  2. Cover with a clean, dry dressing.
  3. Do not apply any creams, oils, or lotions.

To avoid damaging the tray or rack, do not put the tray or rack in water shortly after cooking. Do not use the oven for deep fat frying because the oil temperature cannot be controlled. This could result in a sudden boil over of hot oils.

Microwave oven precautions

Microwave operation precautions

Limited warranty

Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit or accessory was caused by the customer. Items this stipulation covers include:

Use this oven only for its intended purpose as described in this instruction manual. Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution, and care when installing, maintaining, and operating your oven. Because these following operating instructions cover various models, the characteristics of your microwave oven may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact a local Samsung service centre or find help and information online at www.samsung.com. Use this oven for heating food only. It is intended for domestic use only. Do not heat any type of textiles or cushions filled with grains. The manufacturer cannot be held liable for damage caused by improper or incorrect use of the oven. To avoid deterioration of the oven surface and hazardous situations, always keep the oven clean and well maintained.

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

Installation

Accessories

Depending on the model that you have purchased, you are supplied with several accessories that can be used in a variety of ways.

CAUTION: Do not operate the microwave oven without the roller ring and turntable.

Installation site

Diagram description: The diagram shows the microwave oven with required clearances indicated by arrows.

Maintenance

Cleaning

Clean the microwave oven regularly to prevent impurities from building up on or inside the microwave oven. Also pay special attention to the door, door sealing, and turntable and roller ring (applicable models only). If the door won't open or close smoothly, first check if the door seals have built up impurities. Use a soft cloth in soapy water to clean both the inner and outer sides of the microwave oven. Rinse and dry well.

To remove stubborn impurities with bad smells from inside the microwave oven:

  1. With an empty microwave oven, put a cup of diluted lemon juice on the centre of the turntable.
  2. Heat the microwave oven for 10 minutes at max power.
  3. When the cycle is complete, wait until the microwave oven cools down. Then, open the door and clean the cooking chamber.

CAUTION:

Replacement (repair)

WARNING: This microwave oven has no user-removable parts inside. Do not try to replace or repair the microwave oven yourself.

Care against an extended period of disuse

If you don't use the microwave oven for an extended period of time, unplug the power cord and move the microwave oven to a dry, dust-free location. Dust and moisture that builds up inside the microwave oven may affect the performance of the microwave oven.

Microwave oven features

Microwave oven

Diagram description: Shows the exterior of the microwave oven with numbered parts.

Control panel

Diagram description: Shows the control panel with labeled buttons/knobs.

Microwave oven use

How a microwave oven works

Microwaves are high-frequency electromagnetic waves; the energy released enables food to be cooked or reheated without changing either the form or the colour. You can use your microwave oven to:

Cooking principle

  1. The microwaves generated by the magnetron reflected at cavity and are distributed uniformly as the food rotates on the turntable. The food is thus cooked evenly.
  2. The microwaves are absorbed by the food up to a depth of about 1 inch (2.5 cm). Cooking then continues as the heat is dissipated within the food.
  3. Cooking times vary according to the container used and the properties of the food:
    • Quantity and density
    • Water content
    • Initial temperature (refrigerated or not)

NOTE: As the centre of the food is cooked by heat dissipation, cooking continues even when you have taken the food out of the microwave oven. Standing times specified in recipes and in this booklet must therefore be respected to ensure:

Operation instructions

  1. To set cooking power by turning the power knob to desired level.
  2. To set the time of cooking by turning the timer knob to desired time per your food cooking guide.
  3. The microwave oven will automatically start cooking after power level and time are set.
  4. After the cooking time is up, the unit will "Dong" ? to stop.
  5. If the unit is not in use, always set time to "0".

Function/Power Output Application

Function/PowerOutputApplication
Low120WSoften ice cream, Soften butter, Melting chocolate
Med.Low(Defrost)250WDefrost
Med380WStew, Fish Stew, Soup, Chicken, Ground meat
Med.High500WReheat, Milk, Boil water, Vegetables, Beverage, Rice
High700W

Notice: When removing food from the oven, please ensure that the oven power is switched off by turning the timer switch to 0 (zero). Failure to do so, and operating the microwave oven without food in it, can result in overheating and damage to the magnetron.

Cookware guide

To cook food in the microwave oven, the microwaves must be able to penetrate the food, without being reflected or absorbed by the dish used. Care must therefore be taken when choosing the cookware. If the cookware is marked microwave-safe, you do not need to worry. The following table lists various types of cookware and indicates whether and how they should be used in a microwave oven.

CookwareMicrowave-safeComments
Aluminium foilUse cautionCan be used in small quantities to protect areas against overcooking. Arcing can occur if the foil is too close to the microwave oven wall or if too much foil is used. Do not preheat for more than 8 minutes.
Crust plateRecommended
China and earthenwareRecommendedPorcelain, pottery, glazed earthenware and bone china are usually suitable, unless decorated with a metal trim.
Disposable polyester cardboard dishesRecommendedSome frozen foods are packaged in these dishes.
Fast-food packaging containersUse cautionCan be used to warm food. Overheating may cause the polystyrene to melt.
Polystyrene cupsUnsafeMay catch fire.
Paper bags or newspaperUnsafeMay cause arcing.
Recycled paper or metal trimsUse cautionCan be used, unless decorated with a metal trim.
GlasswareRecommendedCan be used to warm foods or liquids.
Oven-to-tablewareRecommended
Fine glasswareUse cautionDelicate glass may break or crack if heated suddenly.
CookwareMicrowave-safeComments
Glass jarsUse cautionMust remove the lid. Suitable for warming only.
Metal DishesUnsafeMay cause arcing or fire.
Freezer bag twist tiesUnsafeMay cause arcing.
Paper Plates, cups, napkins and kitchen paperRecommendedFor short cooking times and warming. Also to absorb excess moisture.
Recycled paperUse cautionMay cause arcing.
Plastic ContainersRecommendedParticularly if heat-resistant thermoplastic. Some other plastics may warp or discolour at high temperatures. Do not use Melamine plastic.
Cling filmRecommendedCan be used to retain moisture. Should not touch the food. Take care when removing the film as hot steam will escape.
Freezer bagsUse cautionOnly if boilable or oven-proof. Should not be airtight. Prick with a fork, if necessary.
Wax or grease-proof paperRecommendedCan be used to retain moisture and prevent spattering.

Cooking guide

Microwaves

Microwave energy actually penetrates food, attracted and absorbed by its water, fat and sugar content. The microwaves cause the molecules in the food to move rapidly. The rapid movement of these molecules creates friction and the resulting heat cooks the food.

Cooking

Cookware for microwave cooking: Cookware must allow microwave energy to pass through it for maximum efficiency. Microwaves are reflected by metal, such as stainless steel, aluminium and copper, but they can penetrate through ceramic, glass, porcelain and plastic as well as paper and wood. So food must never be cooked in metal containers.

Food suitable for microwave cooking: Many kinds of food are suitable for microwave cooking, including fresh or frozen vegetables, fruit, pasta, rice, grains, beans, fish, and meat. Sauces, custard, soups, steamed puddings, preserves, and chutneys can also be cooked in a microwave oven. Generally speaking, microwave cooking is ideal for any food that would normally be prepared on a hob. Melting butter or chocolate, for example (see the chapter with tips, techniques and hints).

Covering during cooking: To cover the food during cooking is very important, as the evaporated water rises as steam and contributes to cooking process. Food can be covered in different ways: e.g. with a ceramic plate, plastic cover or microwave suitable cling film.

Standing times: After cooking is over food the standing time is important to allow the temperature to even out within the food.

Troubleshooting

If you have any of the problems listed below try the solutions given.

ProblemCauseAction
The microwave oven does not work.Power is not supplied. The door is open. The door open safety mechanisms are covered in foreign matter.Make sure power is supplied. Close the door and try again. Remove the foreign matter and try again.
The microwave oven stops while in operation.The user has opened the door to turn food over.Close door well.
The power turns off during operation.The microwave oven has been cooking for an extended period of time. The cooling fan is not working. Trying to operate the microwave oven without food inside. There is not sufficient ventilation space for the microwave oven. Several power plugs are being used in the same socket.After cooking for an extended period of time, let the microwave oven cool. Listen for the sound of the cooling fan. Put food in the microwave oven. There are intake/exhaust outlets on the front and rear of the microwave oven for ventilation. Keep the gaps specified in the product installation guide. Designate only one socket to be used for the microwave oven.
There is a popping sound during operation, and the microwave oven doesn't work.Cooking sealed food or using a container with a lid may causes popping sounds.Do not use sealed containers as they may burst during cooking due to expansion of the contents.
The microwave oven exterior is too hot during operation.There is not sufficient ventilation space for the microwave oven. Objects are on top of the microwave oven.There are intake/exhaust outlets on the front and rear of the microwave oven for ventilation. Keep the gaps specified in the product installation guide. Remove all objects on the top of the microwave oven.
The door cannot be opened properly.Food residue is stuck between the door and microwave oven interior.Clean the microwave oven and then open the door.
Heating including the Warm function does not work properly.The microwave oven may not work, too much food is being cooked, or improper cookware is being used.Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom.
The thaw function does not work.Too much food is being cooked.Reduce the amount of food and start the function again.
The interior light is dim or does not turn on.The interior light is covered by foreign matter.Clean the inside of the microwave oven and check again.
The microwave oven is not level.The microwave oven is installed on an uneven surface.Make sure the microwave oven is installed on flat, stable surface.
There are sparks during cooking.Metal containers are used during the microwave oven/ thawing functions.Do not use metal containers.
When power is connected, the microwave oven immediately starts to work.The door is not properly closed.Close the door and check again.
There is electricity coming from the microwave oven.The power or power socket is not properly grounded.Make sure the power and power socket are properly grounded.
1. Water drips. 2. Steam emits through a door crack. 3. Water remains in the microwave oven.There may be water or steam in some cases depending on the food. This is not a microwave oven malfunction.Let the microwave oven cool and then wipe with a dry dish towel.

Turntable

ProblemCauseAction
While turning, the turntable comes out of place or stops turning.There is no roller ring, or the roller ring is not properly in place.Install the roller ring and then try again.
The turntable drags while turning.The roller ring is not properly in place, there is too much food, or the container is too large and touches the inside of the microwave.Adjust the amount of food and do not use containers that are too large.
The turntable rattles while turning and is noisy.Food residue is stuck to the bottom of the microwave oven.Remove any food residue stuck to the bottom of the microwave oven.

Microwave oven

ProblemCauseAction
The microwave oven does not heat.The door is open.Close the door and try again.
Smoke comes out during preheating.During initial operation, smoke may come from the heating elements when you first use the microwave oven. Food is on the heating elements.This is not a malfunction, and if you run the microwave oven 2-3 times, it should stop. Let the microwave oven cool and then remove the food from the heating elements. Use glass cookware suitable for high temperatures.
There is a burning or plastic smell when using the microwave oven.Plastic or non heat-resistant cookware is used.You can put a lemon slice inside and run the microwave oven to remove the odour more quickly.
There is a bad smell coming from inside the microwave oven.Food residue or plastic has melted and stuck to the interior.You can put a lemon slice inside and run the microwave oven to remove the odour more quickly.
The microwave oven does not cook properly.The microwave oven door is frequently opened during cooking. The microwave oven controls are not correctly set. The wrong type or size of cookware is used.If you open the door often, the interior temperature will be lowered and this may affect the results of your cooking. Correctly set the microwave oven controls and try again. Use suitable cookware with flat bottoms.

NOTE: if the suggested solution does not solve the problem, contact your local SAMSUNG Customer Care Centre.

Technical specifications

SAMSUNG strives to improve its products at all times. Both the design specifications and these user instructions are thus subject to change without notice.

ModelMS20A3010A*
Power source220 V ~ 50 Hz AC
Power consumption1050 W
Maximum power Microwave Output power120 W / 700 W - 5 levels (IEC-705) 220 V: 700 W
Operating frequency2450 MHz
Dimensions (W x H x D)Outside: 440x 259 x 337.5 mm
Oven cavity: 306 x 208.2 x 307.4 mm
Volume20 liter
Weight Net10.5 kg approx.

Contact Information

Please be advised that the Samsung warranty does NOT cover service calls to explain product operation, correct improper installation, or perform normal cleaning or maintenance.

QUESTIONS OR COMMENTS ?

COUNTRYCALLWEBSITE
AUSTRALIA1300 362 603www.samsung.com/au/support
NEW ZEALAND0800 726 786www.samsung.com/nz/support
CHINA400-810-5858www.samsung.com/cn/support
HONG KONG3698 4698www.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
INDIA1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
www.samsung.com/in/support
BANGLADESH08000-300-300 (Toll free)
09612-300-300
www.samsung.com/in/support
INDONESIA021-5699-7777www.samsung.com/id/support
JAPAN0800-112-8888 (All Product, Toll Free)
0120-363-905
www.galaxymobile.jp/jp/support
MALAYSIA1800-88-9999
+603-7713 7420 (Overseas contact)
www.samsung.com/my/support
PHILIPPINES1-800-10-726-7864 [ PLDT Toll Free ]
1-800-8-726-7864 [ Globe Landline and Mobile ]
02-8-422-2111 [ Standard Landline ]
www.samsung.com/ph/support
SINGAPORE1800 7267864 | 1800-SAMSUNG
Hotline no : 1282
www.samsung.com/sg/support
THAILAND1800-29-3232 (Toll free for all product)
0800-32-9999
www.samsung.com/th/support
TAIWAN1800 588 889 (All Product)
+95-1-2399-888
www.samsung.com/tw/support
VIETNAM0800 333www.samsung.com/vn/support
MYANMARwww.samsung.com/mm/support
MACAUwww.samsung.com/hk/support (Chinese)
www.samsung.com/hk_en/support (English)
SRI LANKA011 SAMSUNG (011 7267864)www.samsung.com/in/support
CAMBODIA1800-20-3232 (Toll free)www.samsung.com/th/support
LAOS+856-214-17333www.samsung.com/th/support
NEPAL16600172667 (Toll Free for NTC Only)
9801572667 (Toll Free for Ncell users)
www.samsung.com/in/support

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